Customer Reviews for U-Haul Moving & Storage of Cape Coral and North Fort Myers

4905 évaluations

16901 N Cleveland Ave   North Fort Myers, FL 33903
(north of the Shell factory)

(239) 567-9179

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(239) 567-9179

16901 N Cleveland Ave
North Fort Myers, FL 33903
(north of the Shell factory)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Allanee (manager) was great!

Sarita m.  |  Premières impressions 
Évaluation :
5

Nothing, it was a great experience!

CHARLES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia M. 
Évaluation :
5

Friendly staff, professional, and easy in / easy out. Would recommend! Penny

Penny B. 
Évaluation :
2

did only minimal to help me in return

Mary Ellen K. 
Évaluation :
3

Long time to wait for our pod. There was a semi blocking people, the forklift to bring us our pod was out of propane or something they said. We had to wait quite awhile. To top it off, this is not even the location where my pod was suppose to be. I was told it was at the Kernel Cir location. I checked in online and did everything from my end. I even spoke to customer service the night before. Nobody told me it was moved. A simple phone call would've helped! I had friends who took off work to help me and this caused us running around from one location to the other. I wound up having to take 1/2 day off work when this could've been done within an hour.

Francine J. 
Évaluation :
5

Can't say enough how great the service, pick up and delivery was.

Linda H. 
Évaluation :
5

Return process was very fast and easy!

RUSSELL S. 
Évaluation :
5

Excellent communication with customer service. Was well informed through phone calls, emails and text messages. Would recommend and would use again.

Kristine B. 
Évaluation :
4

The move out process it easy, however staff took several days to approved my request, I had to drive back to the office to make it happen before I get charged.

Cathryn A.  |  Expérience générale 
Évaluation :
5

People were pleasant and helpful!

Theodore S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE B. 
Évaluation :
4

Good customer service quick in and out return

Kevin B. 
Évaluation :
5

a second elevator would be nice

Cary G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail S. 
Évaluation :
1

The whole experience was horrible, from hour long wait times on hold to rude costumer service. Two days before my move, I received a phone call stating they couldn't deliver my boxes on the scheduled day. I had to scramble around and change my schedule. The window of delivery I was given was 9-4 so I had to wait around the whole day, and it didn't arrive until 6:30. I lost a day of work waiting for the boxes. One of the boxes was obviously dropped as the box had damage and some of my contents were damaged. There was a problem with the bill and after waiting on hold for an hour, I was told it was “probably “ wrong and “hopefully” it will be correct at pickup. I could go on and on about the horrible experience I had. I would not recommend this company nor would I use the service again

Christine J. 
Évaluation :
1

hire some people....ridiculous to wait 1,5 hours to pick up my truck, and then I made the mistake of telling them I would return in a few hours for the car transport after we loaded the truck. When I returned for the transport, I waited another 1,5 hours to pick up the transport. After we finally got the paperwork done, they couldn't find the damn trailer...never again.

timothy P. 
Évaluation :
5

I,m truly thankful that U-Haul Storage Facility had a clean and safe storage unit to keep all my households items and memorabilia's in. I would diffidently recommend U-Haul Storage Facility to anyone looking for a storage place. THANK YOU

patricia B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA M. 
Évaluation :
5

Very good service

KATIUSKA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK K. 
Évaluation :
5

Although very big and very busy a returns employee came to help my return as soon as I pulled in.

JOHN S. 
Évaluation :
2

I don't know what happened in transit, but the u box delivered was not in good shape. The door is about to fall off. The box it's self has gaps all around it. I'm surprised the contents arrived in the shape it did. Very disappointing.

Mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGINIA C. 
Évaluation :
3

We had our items stored from GA and it was there for 6 months until I finally offloaded in FL. The only negative I found is that the place is too small and compact. They have excessive amount of trucks, trailers, and cars am crammed up and it's not easy to park or maneuver with tight spaces.

ismael P.  |  Expérience générale 
Évaluation :
5

Very helpful staff

STEPHEN L. 
Évaluation :
5

Very Poor communication. Was told my box was at one location. But it wasn't. Then the Representative gave the incorrect information to Ft. Meyers North. So the box was not ready the next day. At N FT. Meyer there was no clear communication between staff. No body knew anything. Walky Talkies might help. Very Poor experience

Sigi S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARLENE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon M.  |  Premières impressions 
Évaluation :
4

I rented a 4x8 trailer to go from Florida to Minnesota and all went well except for the trailer hitch they installed cracked my rear bumper and will be very expensive to repair. I have not contacted them yet but will be calling H.Q. tomorrow.

GREGORY A. 
Évaluation :
1

Worst experience of my life.

MARY K.  |  Premières impressions 
Évaluation :
3

I was disappointed that the corporate office and the location that i rented from were not on the same page and I was charged more money than I was originally Quoted. I was in a bad situation with a closing on my house not being ready when it was supposed to be ready and paid a lot of extra money that I was told that I was only paying a daily rate.

DARRYL C. 
Évaluation :
5

Used online pickup was great !!!! Quick n easy !!!! Great system, thank you !!

Robert V. 
Évaluation :
1

Worst experience of my life.

MARY K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
2

Staff your facility with more people. I normally rent from smaller facilities because I don't have a half hour to 45 minutes to return a simple trailer. This was the only facility that had the trailer I need it on a Sunday but I won't rent from them again. At noon on a Monday they had three people in the entire facility one was a very pleasant woman another was a truculent rude male. You had one person outside doing the returns, hard-working man about 20 years older than the truculent male. I have returned dozens upon dozens of trailers to U-Haul facility small and large in many different states. It has never taken me this long to return a simple trailer. And when they finally had room for me I unhook the electric I unhook the chains and I cranked the hydraulic lift down on my trailer. This is not the fault of the lady at the facility nor the yard man. The male inside was rude. I will continue to rent from this facility as a last resort. However I might just move to Penske if this is the last facility that's available on the day I need a trailer.You need to have enough people for peak demand. This is a very busy moving season and we are in a very very active real estate market. The average time in my ZIP Code for a house on the market is less than 24 hours.

Stephen F. 
Évaluation :
4

Solo un representante para recoger el camión, más de una hora en espwra,espera, señora que atendió no me dio las corchas que necesitaba y me las cobraron.

LEONOR L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
1

they didn't do good work

MIGUEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YANIEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

greg D. 
Évaluation :
4

Alanee was very helpful and pleasant to work with. She explained everything wonderfully.

Brent B. 
Évaluation :
5

Courteous staff ; rapid check out and check in ; and almost new van .

Peter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek B. 
Évaluation :
5

Nothing all good! Thank you,

DAVID K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janet c.  |  Expérience générale 
Évaluation :
5

Always friendly and accommodating

Barbara V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERIE C. 
Évaluation :
5

You service was great, all the people I talked to were great. Great company.

warren W. 
Évaluation :
5

Nice truck

MICHAEL THOMAS A. 
Évaluation :
5

Very nice place and employee's

Timothy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD R. 
Évaluation :
5

This store is huge and very busy. The store manager Alanee Pell-Walls helped me. She was absolutely fantastic. Uhaul needs more employees like her. I will recommend this location to any persons looking to use uhaul services. Thank you Mrs Walls......

RANDY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick R. 
Évaluation :
3

The facility and people were nice. However, your sales team is not fully trained on promotions OR your promotions are misleading. Advertising Free Storage after renting a trailer was wonderful idea. However it should have said Storage UNIT! Trying to clear this up lead me to 140 minutes on hold on the phone talking to four different people until my charge was refunded. Taking over two hours ion hold is unacceptable. But I thank you for refunding our storage fee at U-haul corporate. Also, although we had a reservation number, the facility said they had no reservation. Had to beg for a spot. How can this be? You take a reservation , no problem. But you can't HOLD the reservation. Reminds me of a Seinfeld episode. But it wasn't funny for us.

Javier C.  |  Expérience générale 
Évaluation :
5

one comment very long wait time (45 minutes) to speak w/ customer service re billing otherwise great, timely service -- wonderful value

tony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman F. 
Évaluation :
5

I appreciated the friendly service I have ALWAYS received from both the pick up and drop off points.

Phyllis K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara M. 
Évaluation :
5

Easy drop off no issues

ELADIO A. 
Évaluation :
5

Employee was ready at equipment drop off to close my order out.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD Y. 
Évaluation :
5

This was a very quick and easy process!!

Christopher S. 
Évaluation :
5

The inside of our truck smelled like a smoker used it before us, it had dried up soda on the windshield and also in the cup holders. The rear tires and the front tires were really worn down, but it had new wipers on it.

Jeffrey B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa A. 
Évaluation :
5

The staff was friendly and courtious.

DENNIS S. 
Évaluation :
3

Make trucks available more than a few hours

John J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Keep doing what is in place

EDWIN S. 
Évaluation :
3

The ladies who delivered & picked up the U boxes were so polite and helpful. Great job!

rebecca B. 
Évaluation :
5

I can't think of any improvements, but the ability to register and reserve online, combined with the excellent customer service by the team at this store, made my experience first class! Thanks so much!!!

ROBERT P. 
Évaluation :
4

too hard to walk in & need for a second # seems unreasonable

TIMOTHY C. 
Évaluation :
3

The estimates for number of boxes on your website is off. I ordered two, as suggested. I'm a single guy, with what I would say is an average amount of stuff, yet I needed 3 boxes. I tried calling & accessing my account online all weekend, but your entire system was down. I had to take 2 hours out of my moving day to drive to the North Sarasota pick up location to request another one. The manager, Kelly was fantastic and helped out, as was the delivery driver. Sorry, I forgot her name. However, the whole ordeal caused me to leave a day late for CA and to miss packing stuff into the 3rd box because I was in a rush. I ended up having to throw a lot of stuff away that wouldn't fit in my car. I likely will not rent from UHaul again.

Jared H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry W. 
Évaluation :
5

The staff was very professional and very attentive which resulted in getting out quick..thank you guys again...

MANUEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD GENE O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOVIER L. 
Évaluation :
5

Rien

Victor B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teresa V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra L. 
Évaluation :
4

Need more employees waited for 25 mins just to return the haul as there was only 2 people working

Wesley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor B. 
Évaluation :
1

One person working multiple customers, trucks backed up and no where to move. One person working had an attitude and was very rude and obviously very stressed out that they were the only one there. Seemed like a free for all customers parking everywhere no one could get out

ROBERT G. 
Évaluation :
5

Everything went very smoothly

Michael V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER S. 
Évaluation :
5

This time was the best yet. No improvement needed.

gracie D. 
Évaluation :
5

Absolutely fantastic experience. The truck was immaculate, the staff was incredibly kind and accommodating. Renting from this location took the stress out of my move. I highly reccomend renting from this location.

MICHELE B. 
Évaluation :
5

Nothing. The agent that helped me was awesome.

Kurt E. 
Évaluation :
5

Autumn was our check-in person and was FABULOUS! We did ours initially online, but she saw a couple of problems and jumped right in and handled it before we were even aware of it. Nice, newer facility, bright, well-lit, clean, and safe.

Pamela M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hendrik W.  |  Premières impressions 
Évaluation :
5

Store personnel, delivery drivers, and phone operators all excellent! The problems were with the website. It is clunky. Easy to pay money but difficult to find my contract unless you send it to me. I uploaded pictures and instructions for delivery when that task was sent to me, and nobody could find them. Also, better to overestimate deliveries and pick-ups or give a window more in line with the driver's schedule than tell everyone 10-2. My 2 cents.

Judith B. 
Évaluation :
3

Took almost a month to receive my belongings when I was told it would take a week. Also, tried to call the 800 number numerous times and was on hold for hours and never got to speak to a representative. I used to rent uhaul equipment at my store in the Florida Keys and never had this much trouble with the company. I don't know what happened to Uhaul, but customer service is non existent! I am extremely displeased with the whole experience. If I had known it would take this long to receive my belongings, I would have rented a truck or a trailer or gone to another company that provides better service. Hire more customer service representatives and have a more extensive and involved training for your employees as your customer's time is valuable and should not have to spend hours on hold waiting for someone to answer their call.

Jennifer K. 
Évaluation :
4

There was animal hair everywhere in vehicle. Definitely not cleaned out. I was wanting specific details about condition expectation and person first helping me couldn't explain details just general.

Liila W. 
Évaluation :
5

Both places were amazing, fast & friendly

MELISSA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ken M. 
Évaluation :
4

Everything was great , except for the periodic alarm that would go off .Very Ear piercing .

Scott B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin P. 
Évaluation :
5

Very Satisfied.

EDWARD P. 
Évaluation :
5

Went smooth.

ROBIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean christophe G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allan l.  |  Expérience générale 
Évaluation :
4

When leaving had to wait in a very long line just to give pic of storage unit. Only one person on duty with no help. Waited 30 minutes, not happy!

susan c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles g.  |  Premières impressions 
Évaluation :
4

Lots of bird poop on our vehicle, no deterrents like noise abatement to keep birds away. Metal fence around the "secured" area has been breached in two places, this was reported to the office but not repaired.

Peggy W.  |  Expérience générale 
Évaluation :
5

Did it all online. This is my second unit here. My first one I was missing a lock so I called on the speaker system and they brought it down within 5 minutes. Great service and very nice.

Michele F.  |  Online Move In 
Évaluation :
5

Alesha was excellent associate. She was knowledgeable and extremely pleasant. She made the experience awesome.

susan c.  |  Premières impressions 
Évaluation :
4

Only negative is the alarms were going off and that was ear splitting, wasn’t us ,don’t know why ....

Scott B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth R.  |  Expérience générale 
Évaluation :
5

Easy access and very clean

Michele F.  |  Online Move In 
Évaluation :
5

Never expected a storage facility to SO CLEAN ! And with Elevators and Restrooms !

martin D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy B.  |  Expérience générale 
Évaluation :
5

I could even clean up myself in your bathroom and get ready for the Casino after loading up.

kenneth h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina K.  |  Premières impressions 
Évaluation :
5

Easy process to rent and close the account. All employees were very helpful and kind.

Karleen W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wendy B.  |  Premières impressions 
Évaluation :
1

The app told me my fees were paid and it turns out they weren't due to a glitch in the app. Even though it was a pain in the butt, that is why I terminated my lease. I feel you still owe me the late fees you charged me and won't use any of your products because of this.

Mark M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fillmore w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia R.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joanne f.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jasmin s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristy H.  |  Expérience générale 
Évaluation :
4

Kept sending me a bill after I called twice to tell them I'd moved everything out & the unit was cleaned. Settled now.

Randle J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristy H.  |  Premières impressions 
Évaluation :
2

The good: The lady that cleans is nice, friendly & does a great job!! The guy that checked us out & the worker that was there were great!! The bad (which definitely outweighs the good): When reserving the U-haul truck, close to a month before going, we were told we could have a storage unit for 1 month free (other places offer this, but, because we got the truck @ U-haul, we decided to go with this one for the convenience & hoped that everything would be like we have had experience with other places we have rented storage with in past. So, we requested a 10 X 20 unit on first floor & told U-haul that we did not want or need a climate controlled unit. Was told did not have 10 X 20 available, but, U-haul would give us 2 10 X10 units beside each other. Really did not want that, but had to have, so took. When got there Oct. 12, 2020, the lady that checked us in (helped us, but, not really friendly), told us we were on third floor with climate control--again, did not want, but, had to have, so took because we were already there with a 26' U-haul truck, another truck full & car full, so had to take--too tired & probably too late to get storage unit somewhere else this late & today anywhere else!! Elevator was WAY TOO SLOW & being on third floor, around the corner, & half-way down hall, made the unpacking TERRIBLY slow--really unhappy about this, but, had to do it. Called U-haul (the 1-800 #) a day or two after all of this & explained situation to the representative, Mary, that we did not get what we wanted at all & felt like a lot of things were wrong & was put on hold while Mary "reached out" to a Manager. When Mary returned, we were told a Manager will get back with us. We are still waiting!!!!!!!...

Phillip K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori S.  |  Expérience générale 
Évaluation :
4

The covered area over the entrance to the storage facility was very helpful, especially unloading a truck on a rainy day. One area you could improve, the parking lot and access roads were very crowded with trucks and trailers which makes it challenging to drive a truck around your facility.

James R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stormy M.  |  Premières impressions 
Évaluation :
5

Alesha was very helpful. great service. nice personality. Thanks again.

charley f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L.  |  Expérience générale 
Évaluation :
5

Great customer satisfaction

JERALD A.  |  Premières impressions 
Évaluation :
5

representatives were very professional.

Ken B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernie F.  |  Premières impressions 
Évaluation :
5

Great service, employees go above and beyond, highly recommend

Jose V.  |  Premières impressions 
Évaluation :
5

No negative comments.

Gary N.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert s.  |  Expérience générale 
Évaluation :
5

Keep it up

Phillip B.  |  Premières impressions 
Évaluation :
5

Very clean, staff very helpful, complimentary carts were a huge bonus

Jason B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth m.  |  Premières impressions 
Évaluation :
5

Very pleased with U-Haul especially with my move to Florida. Shane was very very helpful and worked with us every step of the way in Florida. I would definitely recommend anyone using the storage facilities since they are well lighted very clean and very secure

MARY H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale B.  |  Expérience générale 
Évaluation :
5

everything was good

BARBARA U.  |  Premières impressions 
Évaluation :
5

Shane did a great job.

Ken B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee R.  |  Premières impressions 
Évaluation :
5

Great experience, short wait time and helpful staff

Lucille K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathie F.  |  Expérience générale 
Évaluation :
5

My reservation was lost and the young man checking me in was not trained well in what he was being asked to do. After going through the reservation process a week earlier I had to do it again and the attendant had trouble typing and asked me the same questions over and over again. The computeR system seemed clumsy to use and attendant couldn't type very well. I was very frustrated from this circumstance. Then we were not given very good instructions on which card reader you use at the entrance to the facility. Ther are four card readers to use yet only one will work and there was nothing that helped you understand which one to use. It seems to me that the individual filling out the paperwork should take you to the storage room to make sure that all is workding correctly. The whole heck in process was laborious, time consuming and wrought with errors.

david e.  |  Premières impressions 
Évaluation :
5

Thank you so much for all the convinice of the storage and help when my plans had to be changed do to the chnage in the world =-[[ love the convinice in the U-Pods that you have to offer, WHAT A LIFE SAVER THIS SERVICE IS =-]] I just wish I was able to track where the pod is while it's being tansported.

Charlotte M.  |  Expérience générale 
Évaluation :
3

The staff really doesnt seem to care about their rental people i went into the office after i filled my recently rented unit to ask a question nonbig deal when i entered my emoloyees in the office all with mask on of course many talking amung themselves two cuustomers looking together in the back of the office not being helped and my self I said hello through my mask and not one person looked up the door makes noise and only one of the two work so that door is known when open. i left because again my question could wait but just NO customer care.

JUAN M.  |  Premières impressions 
Évaluation :
5

Awesome service and good prices. Excelent Company. Very dinamic.

Luis R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn M.  |  Expérience générale 
Évaluation :
3

It,s overall okay. It's overpriced for the space size and if it's secured why do I need to purchase the specific lock. Also the price for insurance is mandatory.

Margui A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucille K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J.  |  Expérience générale 
Évaluation :
4

My only complaint was that when I was moving things into my storage locker there was a woman with children and a dog and she was not controlling them at all. They were running everywhere and then the dog peed inside the facility. This is not the fault of U-Haul by any means however I wish an employee would have said something to this woman.

Gregory W.  |  Premières impressions 
Évaluation :
5

Eli and entire staff were amazing. Great customer service!!! (which is a rarity these days).

jodee g.  |  Expérience générale 
Évaluation :
5

Great service! Excellent staff,

gARY B.  |  Expérience générale 
Évaluation :
5

Storages clean and facilities very well kept at this location, great very friendly staff 5 stars for Nate cool calm under pressure. Thank you and your team for your great customer service.

noris r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cristal m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B.  |  Premières impressions 
Évaluation :
5

The staff was very helpful and even allowed me to keep the truck on site overnight giving me peace of mind that my belongings were safe till secured in the storage lockers. Thank you all

howard m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula R.  |  Premières impressions 
Évaluation :
5

Awesome RV storage.

DAVID B.  |  Expérience générale 
Évaluation :
5

The staff were very friendly and helpful and the facilities were awesome!!

COLLEEN B.  |  Premières impressions 
Évaluation :
5

The best we have ever used

Burt H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn M.  |  Premières impressions 
Évaluation :
4

Your staff doesn't follow through with your request

KENNETH S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris d.  |  Premières impressions 
Évaluation :
5

Outstanding customer service. Reserved on line. Competent staff. Clear directions. Seems super secure.

Lori S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ryan s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

zack l.  |  Expérience générale 
Évaluation :
2

The storage facility access hours should be extended until at least 8 PM I ended my contract early on two units and received no credit for either unit. For 2112, it was ended 5 days early and for 2111 it was ended 15 days early and I believe a credit should be issued since you have the opportunity re-rent the units.

Paul R.  |  Expérience générale 
Évaluation :
5

Great place to store items. Would use again in the future.

Daniel G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOUGUSLAW Z.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful and friendly

Robert A.  |  Premières impressions 
Évaluation :
1

I had m any issues with payment even though my card was on file, issues with gate card not working, and alarm going off when unit was opened. Management is anything but helpful wouldn't return calls.

Dana L.  |  Expérience générale 
Évaluation :
5

Chris was exceptional!

MELISSA G.  |  Expérience générale 
Évaluation :
5

We have been a U_Haul dealer in Ohio for over 35 years. Great company to work with.

BARBARA U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B.  |  Expérience générale 
Évaluation :
5

The boys that got me my truck & storage where phenomenal!

Elizabeth S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

manuel a.  |  Expérience générale 
Évaluation :
1

Should have gotten a refund on The unused portion of the rent.

Edward A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

della d.  |  Premières impressions 
Évaluation :
5

Eli was very helpful and made a special effort to accommodate my special needs. Also Dominic was very helpful.

Wayne J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED N.  |  Expérience générale 
Évaluation :
5

Clean, safe, neat dry storage and helpful, courteous, professional staff!!

john c.  |  Expérience générale 
Évaluation :
5

They're great as always

Henry D.  |  Expérience générale 
Évaluation :
5

A fantastic experience, staff is knowledgeable, friendly and helpful. Truck was clean and easy to drive, the storage facility was clean, safe and secure. The woman who cleans the storage building job!

Carl S.  |  Expérience générale 
Évaluation :
4

It was very helpful and the site was right off the main road and had everything needed on site.

Braden B.  |  Expérience générale 
Évaluation :
4

Everything was good except to many vehicles to get around had to back up to many times.

david c.  |  Expérience générale 
Évaluation :
5

the young man that signed me up and state on my paper that his name is Kent Lewis , i was thinking it was Shane but anyway he was so nice and helpful great employee to have. will be back if needed .

Carrie S.  |  Expérience générale 
Évaluation :
5

Staff were professional and an asset to the company

Tomas R.  |  Expérience générale 
Évaluation :
4

Very clean and nice but some units smell like cat urine.

Josh K.  |  Expérience générale 
Évaluation :
5

Check in was quick and storage instructions were clear, truck and storage unit both were clean. Would highly recommend this facility to anyone.

Carl S.  |  Premières impressions 
Évaluation :
5

Great service as usual. Highly recommend this place

Henry D.  |  Premières impressions 
Évaluation :
5

Great job by all.

John H.  |  Premières impressions 
Évaluation :
5

Very nice facility your employees made checking in easy and getting our new storage area. The availability of carts learning area and area to put non-wanted items for all thoughtful and looks like yo

steve s.  |  Premières impressions 
Évaluation :
1

Very unorganized. Cancelled the same day I rented.

Karrie P.  |  Online Move In 
Évaluation :
5

This was a very nice and clean storage facility.

KIM Z.  |  Expérience générale 
Évaluation :
2

I rented a 5x5 unit that had 49,95 $ on the door. I was charged 59,95 $ and the bill totaled 75,00 $. Closed the unit and found a better place. Not happy.

Paula R.  |  Expérience générale 
Évaluation :
5

Rent trucks there all the time, Judy is incredible & you always have the truck I need.

Henry D.  |  Premières impressions 
Évaluation :
4

I was provided a free month of storage after my one-way move from CA. I only needed it for about a week, but it was nice that Uhaul provided it. Merci.

Robert S.  |  Expérience générale 
Évaluation :
5

They were on time & did a great job. It was a complicated move that they made EZ. The 3 amigos make a great team. I'd definitely recommend or use you guys again. Thanks & Happy Holidays

Randle J.  |  Premières impressions 
Évaluation :
4

This is a very nice facility, but some of the employees need to realize that they spend every day there, but new customers haven’t and they shouldn’t assume the customer knows where everything is.

Robert S.  |  Premières impressions 
Évaluation :
5

Many options

Bailee B.  |  Expérience générale 
Évaluation :
5

Uhaul provided above and beyond customer service. Great customer service and their accommodations overall are second to none. I emphasize my appreciation. Thank you all again, Stefanie Kelting

Stefanie K.  |  Expérience générale 
Évaluation :
5

Very happy with the RV storage service and the helpful people. Would highly recommend if 20 amp service meets your needs.

Diane H.  |  Expérience générale 
Évaluation :
4

Very helpful staff

Joseph C.  |  Expérience générale 
Évaluation :
4

Staff proved to be great assistance, however the security issues need to be addressed. Every time a storage unit was accessed inside the secure building, alarm sounded for 30s. Tech issues w/cards

Timothy Y.  |  Expérience générale 
Évaluation :
5

Very courteous and helpful assistance in booking a storage space .

PETER S.  |  Premières impressions 
Évaluation :
5

Great uhaul location!

Larry G.  |  Premières impressions 
Évaluation :
5

Especially happy to know we had a 4 day leeway time to vacate the locker. We did it in a day, but knowing we had a few extra days was a big relief.

robert m.  |  Expérience générale 
Évaluation :
5

Great friendly workers

george s.  |  Premières impressions 
Évaluation :
4

Too expensive & office never answers their phone- you have to go through the call center that does not relay messages, huge hassle!

Kathleen M.  |  Expérience générale 
Évaluation :
4

Everything was great except not being able to access the big automatic door to get into storage facility after hours.

Bret R.  |  Expérience générale 
Évaluation :
5

Place was great!

carolyn s.  |  Expérience générale 
Évaluation :
3

We saw roaches running around.

Steve C.  |  Expérience générale 
Évaluation :
4

Great location; convenient to our home.

Richard P.  |  Expérience générale 
Évaluation :
5

Miss Judy and Miss Cynthia are the main reason for that place to have a good experience.

Vincent N.  |  Premières impressions 
Évaluation :
5

I recently rented a storage unit. The staff is very helpful and courteous. I have used them before and highly recommend them for your hauling and storage needs.

Janice F.  |  Premières impressions 
Évaluation :
5

we were moving here from indiana,, our storage needs were very short.. our experience with this uhaul storage facility was all it could have been.. thank you

Dan W.  |  Expérience générale 
Évaluation :
5

Service was great and Kent was amazing in taking care of our needs.

Jason K.  |  Premières impressions 
Évaluation :
3

The clerk who handled my truck and unit was efficient but rather rude. When I took the last items from my unit, there were large roach type bugs running away. Later we found some in our new home.

stephen a.  |  Expérience générale 
Évaluation :
5

Excellent facility and customer service.

james r.  |  Premières impressions 
Évaluation :
5

UHaul was at a convenient location between the home I was selling and the home I was buying.

marjie n.  |  Expérience générale 
Évaluation :
4

Great place

Victoria Z.  |  Expérience générale 
Évaluation :
4

One guy at the front was pretty slow and needed assistance with everything, but he must have been new. The other guy was super helpful and made a stressful day better. Overall a good experience.

Roxanne P.  |  Premières impressions 
Évaluation :
5

Definitely a first class operation. Friendly and efficient...especially Judy in the office...and Shane. Trucks are maintained well. Fast check-in and equipment is ready when promised. Highly recommend

Michael B.  |  Expérience générale 
Évaluation :
5

Great people to do business with!

william b.  |  Expérience générale 
Évaluation :
5

Awesome guys

penny h.  |  Premières impressions 
Évaluation :
5

Very clean, well organized facility

Robert B.  |  Expérience générale 
Évaluation :
5

Checking in and out all personal was very professional.

Mose M.  |  Premières impressions 
Évaluation :
5

Everyone WAS VERY FRIENDLY AND COURTEOUS and worked in a fast timely manor

Charlotte M.  |  Premières impressions 
Évaluation :
5

Very friendly and professional

Tim B.  |  Premières impressions 
Évaluation :
2

just crappy

Patsy W.  |  Expérience générale 
Évaluation :
5

Woman who helped us was more than helpful she explained every thing and was very courteous and cheerful a joy to work with

Dorothy K.  |  Premières impressions 
Évaluation :
5

Ethan Bennett was amazing. He was friendly, helpful, and went above and beyond for his customers. He mad our experience a pleasure!

Daniele H.  |  Premières impressions 
Évaluation :
5

Courteous and helpful.

Michael K.  |  Premières impressions 
Évaluation :
5

Staff was helpful, courteous, friendly. Clean facility.

william b.  |  Premières impressions 
Évaluation :
5

B

Chuck H.  |  Expérience générale 
Évaluation :
5

Easy access pleasant staff.

Frank M.  |  Expérience générale 
Évaluation :
5

ETHAN...Excellent Customer Service....

Freddy P.  |  Expérience générale 
Évaluation :
5

Easy to deal with!

Lisa C.  |  Expérience générale 
Évaluation :
5

We hope to come back in the fall Thanks David

DAVID B.  |  Expérience générale 
Évaluation :
4

Slow with check in

John C.  |  Premières impressions 
Évaluation :
3

The H-box service was very well done, but your billing process is a disaster. I was double billed twice, over charged and charged for items with no explanation.

don g.  |  Expérience générale 
Évaluation :
5

Second time using this storage , very happy!

ROBERT S.  |  Expérience générale 
Évaluation :
5

Everything was fine, but the pricing seems high.

Patricia D.  |  Expérience générale 
Évaluation :
5

I appreciate that the staff gave us access to our U-Haul boxes at our convenience.

Wendy M.  |  Expérience générale 
Évaluation :
4

I honestly did not visit this facility. They just housed my storage box and delivered. The service was very good overall

bill s.  |  Expérience générale 
Évaluation :
2

The first pick up of my uhaul boxes was great . the pick up & return was not good. the staff did not know what to do. I was charged twice now have to file a claim to get my payment returned to me.

richard b.  |  Expérience générale 
Évaluation :
5

HOPE TO BE BACK IN SEPTEMBER. GREAT PLACE.

BARBARA U.  |  Expérience générale 
Évaluation :
5

I had signed up on-line, checkin went smoothly and efficiently!

ROBERT S.  |  Premières impressions 
Évaluation :
5

Everything was great. Never had on complication.

reno b.  |  Expérience générale 
Évaluation :
2

delivery was on their schedule not mine

Ken R.  |  Premières impressions 
Évaluation :
5

I found this service to be fast, friendly and professional. I would not hesitate to use them again.

richard t.  |  Expérience générale 
Évaluation :
2

No problem with this location. Kristen was awesome! But I had many issues overall. reservations were wrong several times, I couldnt track my boxes, charged storage fee when uhaul was late delivering

Kaili I.  |  Expérience générale 
Évaluation :
5

I am very happy with this Uhaul. Returned equipment and also rented space, both very good experiences. I will continue to use Uhaul for my future storage and moving needs.

Robert J.  |  Expérience générale 
Évaluation :
5

The employees were very friendly and helpful.

MATTHEW A.  |  Expérience générale 
Évaluation :
5

Good service

George V.  |  Expérience générale 
Évaluation :
5

We received excellent service. Kristen managed our account and was timely, friendly, informative and helpful. We had a superb experience.

Bob T.  |  Expérience générale 
Évaluation :
1

Elevators down day I had moved, manager refused to return a call to me Billing was messed up and staff did not no how to correct it. A beautiful place poorly run

Vicki M.  |  Expérience générale 
Évaluation :
5

We were very pleased with your facility and service. We plan to use this storage again next year. Merci.

Diane H.  |  Expérience générale 
Évaluation :
4

Your locations need more staffing and the uboxes can be opened with a lock on them by taking out the exposed screws why?

micheal p.  |  Expérience générale 
Évaluation :
5

Very nice clean and safe

Richard Z.  |  Expérience générale 
Évaluation :
5

S.O.

Daniel C.  |  Expérience générale 
Évaluation :
5

I have used a lot of storage facilities over the years, but this is by far the best I have encountered. Secure, clean, and all of the staff was cheerful and helpful.

Jody J.  |  Expérience générale 
Évaluation :
5

Everyone was friendly and seemed to enjoy their job. That says a lot for U-Haul.

frank s.  |  Expérience générale 
Évaluation :
5

The unit was close to our home and we were pleased it was climate controled. I would recommend this location to my friends.

Rebecca M.  |  Expérience générale 
Évaluation :
5

Associates were very helpful and answered all my questions. The Facilities were very clean and well organized. This is a first class operation and well maintained. Thanks John Goodwin

john g.  |  Premières impressions 
Évaluation :
3

Nice facility but office staff are not helpful. Really bad experience with a false report of my boat being stolen while I'm out of the country and then no one calls me back. Very stressful situation!

timothy m.  |  Expérience générale 
Évaluation :
5

Dependable equipment. Thank you for the confidence and your services.

Anthony M.  |  Premières impressions 
Évaluation :
5

Friendly, careful driver!

ed b.  |  Expérience générale 
Évaluation :
5

aa

Chad D.  |  Expérience générale 
Évaluation :
5

It was a pleasure working with such nice, helpful folks. When I ran into a problem with my schedule, they were so accommodating. I will recommend them to all my friends and gym rats.

eileen h.  |  Expérience générale 
Évaluation :
4

I did not visit the facility. I did have a few roaches come out of the bins when I opened them at my home. Maybe spray more often in the facility (recognizing it is Florida!).

Sandra D.  |  Expérience générale 
Évaluation :
5

No comments

KEVIN S.  |  Expérience générale 
Évaluation :
3

I notice that my "Move-In Date" 12/3/2018 has not been changed. I have called in two times to inform you that I would not be in Fort Myers until sometime in February 2019.

Jack S.  |  Réservation 
Évaluation :
5

They walked me through several issues with very little pain.

Timothy B.  |  Premières impressions 
Évaluation :
5

If I could give a 10 star rating, I would do so. The staff, facilities and security are top notch and I highly recommend this U-Haul well above any other. Judy - you are a blessing! Happy holidays!

joe g.  |  Expérience générale 
Évaluation :
5

It was a pleasure doing business with this Uhaulfacility. Devin worked with me for both transactions and she was terrific. She was knowledgeable, accommodating and very professional. She is a real

Rita G.  |  Premières impressions 
Évaluation :
4

Easy access and well lit.

Karen D.  |  Expérience générale 
Évaluation :
5

Very accommodating staff and clean buildings

Stephen S.  |  Expérience générale 
Évaluation :
5

personnel amical

gregory s.  |  Expérience générale 
Évaluation :
5

Great option

Susan P.  |  Expérience générale 
Évaluation :
5

Flexible and knowledgable start. And When You call, somebody answers the phone.

leslie h.  |  Expérience générale 
Évaluation :
5

Very Friendly and Kellie was GREAT..

henrietta d.  |  Réservation 
Évaluation :
5

I used a ubox and it was great. delivered and picked up on time

Carolyn E.  |  Expérience générale 
Évaluation :
5

Except for a lengthy ordering process and fumble with computer issues, everything was good, efficient, and friendly.

Elmer H.  |  Expérience générale 
Évaluation :
5

The movers were very professional. Our account rep we could not get a hold of after the deal was made. We had some changes but he never got back to us. Also the truck was smaller then we needed.

Robert J.  |  Réservation 
Évaluation :
5

Clean Facility, friendly staff, highly recommend!

Chip P.  |  Expérience générale 
Évaluation :
5

This is the second time I used U-Haul and would use them again. Everything went smooth.

Jack O.  |  Expérience générale 
Évaluation :
5

Good job

kevin r.  |  Expérience générale 
Évaluation :
5

The parking lot is hard to get to office as trucks are parked double. Service excellent

Christopher D.  |  Expérience générale 
Évaluation :
4

I would recommend this storage place. DJ.

debra j.  |  Expérience générale 
Évaluation :
5

The staff at this location is friendly and helpful. The storage facilities and grounds are immaculate. Comparable pricing with other storage units in the area. I would definitely recommend!

Mel W.  |  Réservation 
Évaluation :
4

Did not visit the facility. Had u-box shipped there and delivered. Delivery and pickup of empty was on time and correct. Both women drivers were efficient, pleasant, and proficient at their tasks.

Rosanne B.  |  Expérience générale 
Évaluation :
4

Very clean

Danny d.  |  Réservation 
Évaluation :
5

All around great experience!

vaughn s.  |  Expérience générale 
Évaluation :
5

Great moving experience! Will definitely recommend to our family and friends.

phil j.  |  Expérience générale 
Évaluation :
5

My u-box was transported from New Jersey to N.Ft Myers facility & stored there for 4 months. I didn't see the facility, but they contacted me upon arrival, we scheduled a delivery.

George H.  |  Expérience générale 
Évaluation :
5

Right on timr

Rae K.  |  Expérience générale 
Évaluation :
4

The driver who delivered the u-boxes to our new home was very helpful. She was also very good at her job and very professional.

LYNN B.  |  Expérience générale 
Évaluation :
5

Computers were very slow, but your employees are helpful, polite, and knowledgeable.

Nancy B.  |  Réservation 
Évaluation :
4

Friendly customer service

Rose D.  |  Expérience générale 
Évaluation :
5

It was the easiest part of my move so far.

Karen D.  |  Réservation 
Évaluation :
4

3rd party trucking of uboxes without tracking is a big minus. Unreliable equip. at this location made the loading and unloading of uboxes excruciatingly slow and costly if you have moving help waiting

Timothy r.  |  Expérience générale 
Évaluation :
5

They handled my U box delivery Kristian was the greatest Very helpful and accommodating She's the best AAA+++

Florence W.  |  Expérience générale 
Évaluation :
5

Great deal better than the other pod company price. Only thing is staff should know that you have to have a permit for 2 weeks time -40 $ in the city of Cape Coral.

Sue S.  |  Expérience générale 
Évaluation :
1

You billed me after u-boxes we’re already returned and promised me a credit two weeks ago and still no credit

VINCENT C.  |  Expérience générale 
Évaluation :
3

the pricing is almost 90 more a month than your competitors. It is a pain to have to remember to stop and swipe the card then go to your storage.

ray b.  |  Expérience générale 
Évaluation :
5

Very friendly and professional staff.

Willie d H.  |  Expérience générale 
Évaluation :
1

Rented unit 2/27. .got a call on 4/23 that my unit was unlocked. I was told employees walk the halls every day, which was obviously false. Left multiple messages for manager to call me back..waiting

Maria M.  |  Expérience générale 
Évaluation :
5

Very good experience!!...will highly recommend...friendly staff, great facility!

Mike M.  |  Expérience générale 
Évaluation :
4

Good job, Kristen was excellent.

Richard T.  |  Expérience générale 
Évaluation :
3

Had a lot of trouble with security gate when first rented space - the remotes were a nightmare. Worked only 10 % of time. inside A? A/C storage a little pricey for what you got.

david s.  |  Expérience générale 
Évaluation :
5

Very smooth and well organized.

ROBERT L.  |  Réservation 
Évaluation :
5

Appreciated the professionalism shown by the people I spoke with. The drivers were experienced and very thorough. I feel everyone with UHaul treated me very fairly. I would recommend UHaul to all.

Cheryl B.  |  Expérience générale 
Évaluation :
5

Excellent and friendly sevice

Brenda N.  |  Expérience générale 
Évaluation :
5

I did not use storage facility at location. I had a ubox shipped to my home from the location. The driver was professional and courteous. Very pleased. I answered yes to the questions.

Michele O.  |  Expérience générale 
Évaluation :
1

Very difficult to contact the facility. Phone calls go to call center in another state and requests for callback are not honored. Emails are not returned. Multiple RVs broken into or damaged.

Mike S.  |  Expérience générale 
Évaluation :
5

You have too many card readers at the facility and they are not clearly marked or placed.

Bill T.  |  Expérience générale 
Évaluation :
3

Ok

ANDRE N.  |  Expérience générale 
Évaluation :
5

Great customer service, Nice trucks, moved across the US and never had any problems

Daron P.  |  Réservation 
Évaluation :
4

Courteous staff

Dylan M.  |  Expérience générale 
Évaluation :
5

I appreciate my Service Representative that assisted me, was very professional, polite, and very knowledgeable. Unfortunately, I am not good with names, but I am sure you can find out who he is.

Willie d H.  |  Réservation 
Évaluation :
5

Great pleasant hard working crew. Fortement recommandé!

Lea C.  |  Expérience générale 
Évaluation :
5

Your service is professional, convenient, expeditious with an added benefit of dealing with nice people. Merci

Robert D.  |  Expérience générale 
Évaluation :
5

We used U-Haul’s U-Box service twice now and we found the service great - especially Kristen the U-Box delivery specialist.

Ronald K.  |  Expérience générale 
Évaluation :
5

n/a

LOURDES F.  |  Expérience générale 
Évaluation :
5

This was a pretty easy experience overall. All staff were pleasant and helpful.

Linda O.  |  Expérience générale 
Évaluation :
5

Super nice staff. Very clean storage room and restrooms.. every time I went there the cleaning lady was cleaning. And it smelled really fresh and she was very friendly and very helpful . Merci.

TAKIYAH F.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful

Rebecca M.  |  Réservation 
Évaluation :
5

the staff was excellent and made a stressful time go much smoother

Ron B.  |  Expérience générale 
Évaluation :
5

Exceptional customer setvuce

Michael A.  |  Expérience générale 
Évaluation :
5

Everything went very well the employees were very professional and knowledgeable I was in and out twice Same both times great experience.

Ed S.  |  Expérience générale 
Évaluation :
5

My whole experience with this location was stellar! The staff was very friendly and helpful. All of the details I was able to choose the unit that was right for what I needed. Great experience!

Paula R.  |  Expérience générale 
Évaluation :
5

Hi used the uhaul boxes for my move from New York to Florida, The move went great. No damages. Price was right and the service the best. Highly recommend using Uhaul boxes .

Joyce V.  |  Expérience générale 
Évaluation :
5

We will definitely be using this facility again.

kurt r.  |  Expérience générale 
Évaluation :
5

No comments

Tina D.  |  Réservation 
Évaluation :
5

Personnel were fantastic to work with!

Larry C.  |  Expérience générale 
Évaluation :
5

Did not visit the storage facility, but had boxes delivered by truck to my home. Excellent service by Pam. Thanks.

Matthew G.  |  Expérience générale 
Évaluation :
5

Great service

Steven S.  |  Expérience générale 
Évaluation :
5

Stuff not delivered to correct location

Colleen H.  |  Expérience générale 
Évaluation :
5

Excellent

mark b.  |  Expérience générale 
Évaluation :
5

Great people

Danny d.  |  Expérience générale 
Évaluation :
4

One pod was double charged and still has not been credited.

Dennis for Helen H.  |  Expérience générale 
Évaluation :
4

Most things went well. One of the pods had the liner on backwards but the truck driver, Crystal took it to the local U-haul and had it changed in time for us to unload. Thank you Crystal!

Dennis for Helen H.  |  Expérience générale 
Évaluation :
2

My concern is with the lack of staffing. Although, 3 of the 5 people I've conversed with were polite, 2 were not very helpful. I've continually waited several times I've been in the facility.

Michael H.  |  Expérience générale 
Évaluation :
3

Truck I was assigned broke down. I had to wait for a tow truck, unable to return truck to you until about 9 PM; I couldn't get home til 10 PM = deserve a refund for the inconvenience.

Patricia Jo K.  |  Expérience générale 
Évaluation :
5

Everyone is very friendly and knowledgeable. Everything was clear as to what is required. Would recommend this place.

Deborah K.  |  Expérience générale 
Évaluation :
5

Sometimes the wait to talk to a person in the office can be excessive. One more body there would help. Rates and the facility were wonderful as were the people. I expect to return with my RV.

WILLIAM R.  |  Expérience générale 
Évaluation :
1

bad pretty bad manager not friendly rude never will go back there. seriously.

marcello f.  |  Expérience générale 
Évaluation :
5

Very professional and friendly staff. Great facility.

thomas b.  |  Expérience générale 
Évaluation :
5

great service

frank b.  |  Expérience générale 
Évaluation :
1

We were incorrectly charged 7 415 $x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h.  |  Expérience générale 
Évaluation :
1

We were incorrectly charged 7 415 $x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h.  |  Expérience générale 
Évaluation :
1

We were incorrectly charged 7 415 $x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h.  |  Expérience générale 
Évaluation :
1

We were incorrectly charged 7 415 $x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h.  |  Expérience générale 
Évaluation :
1

We were incorrectly charged 7 415 $x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h.  |  Expérience générale 
Évaluation :
1

We were incorrectly charged 7 415 $x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h.  |  Expérience générale 
Évaluation :
1

We were incorrectly charged 7 415 $x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h.  |  Expérience générale 
Évaluation :
1

We were incorrectly charged 7 415 $x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h.  |  Expérience générale 
Évaluation :
1

We were incorrectly charged 7 415 $x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h.  |  Expérience générale 
Évaluation :
1

We were incorrectly charged 7 415 $x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h.  |  Expérience générale 
Évaluation :
5

Great delivery person (Pam)

joanna j.  |  Expérience générale 
Évaluation :
5

Great guys to deal with

Eunice B.  |  Expérience générale 
Évaluation :
1

We had a contract for pods to be guaranteed to be at Fort Myers on a certain date and delivered to residence. They were delivered 3 days late after they lied to us on where pods were.

Julie M.  |  Expérience générale 
Évaluation :
1

The manager would rather put you on hold after you have been on hold for over 45 minutes with Other Uhaul personnel rather then let you ask them a question

Gillian K.  |  Expérience générale 
Évaluation :
5

This worked out very well for us, we will be back!

ROBERT S.  |  Expérience générale 
Évaluation :
5

Thank you for your help1

Thomas K.  |  Expérience générale 
Évaluation :
5

We used 2 UBoxes for the final items in our move. One phone call and the UBoxes were scheduled for delivery and pickup. Representative and Driver were courteous and pleasant - great service! Merci.

Laura P.  |  Expérience générale 
Évaluation :
3

While my ubox was delivered, getting through to the scheduling department took well over 30 minutes. Was transferred once or twice and one gentleman answered the phone just hello. Very frustrating.

Dawn S.  |  Expérience générale 
Évaluation :
4

Although I supposedly prevented any alarms by using my card to check into the system before I entered, an obnoxious loud alarm always went off when I walked across a certain spot in the hallway.

John S.  |  Expérience générale 
Évaluation :
4

I did not visit the facility myself as I had a moving company assist with picking up my items. The movers did let me know that the facility was nice and the staff was very helpful.

Amber B.  |  Expérience générale 
Non reviews have been submitted for this location.

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