Customer Reviews for U-Haul Moving & Storage of Cape Girardeau

3 686 évaluations

740 S Kingshighway St   Cape Girardeau, MO 63703
(On the corner of Shawnee Pkwy and S Kingshighway)

(573) 334-3348

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(573) 334-3348

740 S Kingshighway St
Cape Girardeau, MO 63703
(On the corner of Shawnee Pkwy and S Kingshighway)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Chris and Brandi were very helpful

Alex P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathryn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Brandi was great. Fast service and very knowledgeable got us on our way.

Tyler H. 
Évaluation :
5

Nothing at this time.

Michael S. 
Évaluation :
4

Access hours should be longer. But overall it was a great experience, I love that you can cancel the unit any time and the staff were kind and helpful!

rachel f.  |  Expérience générale 
Évaluation :
4

Customer service representative Brandi was Excellent. She was very helpful and knowledgeable in her work.

Karen W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronnie c.  |  Premières impressions 
Évaluation :
5

Everyone there was great they will go out of there way to help you out at anytime. I will never use anyone else it will strictly be u haul.

Richard T. 
Évaluation :
5

Super staff

scott h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Coreisha R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT WILLIAM H. 
Évaluation :
5

Michael was a great help. He went above and beyond getting me hooked up and out the door. Very efficient as well at drop off

BRIAN K. 
Évaluation :
5

Got charged 80 $for 4 extra miles. Got charged 25 $for cleaning fee when I used to for 2 hours to haul 1 big box in the bed. Pretty upset about my experience. Was in a tight spot but will never use them again.

Dustin S. 
Évaluation :
5

The girl that helped was the only one working dealing with hostile customers. She was great took it all in stride. I would want her working for me!

Jamie C. 
Évaluation :
5

I will use this store again as in the past.

Donald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick K. 
Évaluation :
3

I rented a car dolly. There were minor cosmetic damages that were reported before I left with the dolly, however the passenger side light had a short in it so it didn't work properly during the trip. I did notify the U-Haul location that I returned it to.

Nicole R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thelma V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rosieeather D. 
Évaluation :
2

The door wouldn't stay up.

coretta c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

coretta c.  |  Expérience générale 
Évaluation :
1

Please see the notes under my contract number. The after hours help and the dispatch was nice. The young man at the office in Cape Girardeau needs a different job. Not working with people.

ANGELIA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
5

Staff was extremely courteous and helpful. Whole experience was excellent. I choose to work with this location specifically because of the excellent service I get there.

Lyman M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAREK T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELINA P.  |  Expérience générale 
Évaluation :
5

Ombrey represents the U-Haul brand very well. He was there with my truck ready to go when I arrived. He answered my questions promptly and professionally when I called in. And then he was there to check in my truck when I returned it. Attentive, available and responsive, he really made me feel good about renting from your company and the Cape Girardeau location.

JAMES K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mickael G. 
Évaluation :
5

What I will not recommend is the 24/7 share experience. We had nothing but trouble. Couldn't pick our truck up at the location we were supposed. This location went above and beyond to bring our truck to their place so we could pick it up.

Teresa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy W. 
Évaluation :
5

Brandi was exceptional. She took the time to listen to me and help me. Great person and employee. Debra Gish

Debra G.  |  Premières impressions 
Évaluation :
2

I've had a horrible experience with this facility and I'm planning to move it

aschlei g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Narvol R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley F. 
Évaluation :
5

Happy with my service and staff always friendly and helpful

BUICK T.  |  Expérience générale 
Évaluation :
5

Tha staff was very helpful! I found the entire experience pleasant, professional, and easy.

connie d.  |  Expérience générale 
Évaluation :
5

Nothing you could do to improve this experience.

Pam P. 
Évaluation :
5

Great communication via text! That said, I went in ahead of time to pre-pay prior to picking the trailer up and upon arriving, there was no indication of my pre-pay on computer and they had to go through the entire process of paying with me. The experience, over-all, was excellent even in spite of technical difficulties.

Jay K. 
Évaluation :
4

Hire more people

Dennis S. 
Évaluation :
5

We had a great experience overall, both in the past for a move and also when renting a van this weekend. Tammy, the general manager, was kind, funny, and super helpful. Will definitely use them again!

Roxanne D. 
Évaluation :
5

Michael and the crew was very helpful on getting me situated and deside on exactly what to rent for my move. I felt Michael was more helpful than most people would have been. There was a number of customers in there and he took his time and helped me and made my first experience of renting anything easy and stress less! I truly appreciate that more than you know. Other than the price of renting the truck I my first experience with them was excellent. I will definitely recommend them to anyone I find that may need there expertise. Merci

Steven S. 
Évaluation :
1

I had problems since the day I picked it up and four days after I dropped it off. The app does not work I had to contact somebody for the drop off because of the app and was told that they would get emailed that it was dropped off. Then I have to call again because I got a notification saying that the truck is two days late and then get a charge for an extra 171 $spent two days dealing with that. Dealing with the Perryville location was the worst. An employee threatened to charge me extra because I couldn't calm down when this was the fourth the day I had to call them about these charges. She then proceeded to try to correct me on city taxes and then wall verbally telling her that math problem she hangs up on me the last my number so I no longer can the store back and gave me the wrong number for the manager. My husband then called and spoke with said lady and she told him she was going to charge me the extra two days for my attitude when we dropped it off within the 24 hours that I originally paid for. Worst experience ever I never want to have to work with you all again I'd rather pay the same amount of money that people come over to my house

Brayan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent L. 
Évaluation :
5

No problem and they unhooked the trailer and sent me on my way, very good people.

Eldon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan B. 
Évaluation :
5

Staff was very courteous and very efficient.

Sean I. 
Évaluation :
5

The customer service was great, the truck was in front of the store and ready to go. The supplies I requested were already staged behind the counter and pick-up was a breeze. At drop off, Brandi was very helpful; it took no time at all. Overall, the experience was excellent.

Dane G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alisha O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
4

The move in was clunky but that was because of Uhaul's reservation system not the staff. The staff, and I mean everyone of them, were GREAT!! Outside of the reservation system allowing a room to get double booked, the unit didn't have the greatest ventilation as we did have some signs of light mold.

Rick P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
1

I had to bring it back early due to engine light. I couldnt get another because I had already lost the time and had to pick up my children. The manager said no discount could be given because I could have kept driving it, because it was the o2 sensor which keeps going out. Meaning I was handed a vehicle that had problems and wasnt told. Then was told I should have kept driving a vehicle that had an engine light on even though I dont know what is causing it. I've used you all a lot, but never again.

Seth W. 
Évaluation :
5

Outstanding service. A smooth and easy transaction. The manager personally greeted me and assisted with the hookup of my rented trailer. The trailer was so well maintained there were times I couldn't tell I was towing anything. The entire team of employees valued me and was committed to making sure I had a positive experience. Merci.

Jason Andrew S. 
Évaluation :
2

Passenger door did not work from the outside. Passenger side entry was only accessible by entering in through the driver side and sliding over. Rear tires had little to no tread and when I entered onto the interstate and begin traveling at increased speeds the truck pulled to the right side of the road making the unit difficult to handle(likely needing a wheel alignment or some front end suspension work). Rented unit for several hours. Returned quickly do to concerns with condition of unit.

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

Every single person I dealt with, were incredibly professional and courteous. Thank you for having such a great staff.

Melissa P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ethan W. 
Évaluation :
5

The man was very nice as well as prompt..very good customer service

Misty B. 
Évaluation :
5

Keep the great people working for you there.they did a excellent job.

mike C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

Staff was very helpful and polite couldn't ask for anything more

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiearra D. 
Évaluation :
5

They were all very nice and helpful. Very pleasant and considerate.

donna z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW C.  |  Premières impressions 
Évaluation :
5

This was a wonderful experience. It was pouring rain and the truck was parked so we could get in without getting too wet! We returned the truck and the manager gave us a ride to our riverboat. We accomplished what we wanted to do in Cape Girardeau. Merci.

Eileen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul S. 
Évaluation :
5

Better maintenance of equipment.

Donnie F. 
Évaluation :
1

This place sucks, find better employees to fully inspect the vehicle before doing anything, also take pics of the vehicle before you just let them drive off with it

Madalyn L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clevelyn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
3

Truck was given to me with bird "droppings" all over it and 3/4 tank of gas. When I returned it the comment was - "you shouldn't have parked under a tree" and I was charged for fuel when the tank WASN'T full when I picked it up. Now I see why the add states 19,95 $ per day, they make it up with adding charges. So, no I probably won't recommend U-Haul. On a positive note Tammy, Brandi and Mike are extremely polite.

Dan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John N. 
Évaluation :
5

very friendly and helpful

Jack H. 
Évaluation :
5

Business is business, but these owner/managers were fun to be around, as well as being professional, helpful, and friendly. They showed compassion when they checked up on us while we were waiting for the moving company to arrive.

ELAINE K.  |  Expérience générale 
Évaluation :
2

The manager was very rude. Had reserved the truck two weeks in advance only to find out that the reservation had not been completed. Had to rush to get the truck back by 6pm but didn't pick up until 12 noon. Felt like the manger on duty was prejudice and rude and not professional at all. I have rented from this unit for years and have been a loyal customer, but will not recommend this facility to anyone else.

JENITA J. 
Évaluation :
3

Hateful woman that rented the truck to me didn't inform me that there would be fuel charges at the end! I paid 116 & she let me leave. I didn't know!! & we're in dispute about it & it's some gone from 160 $to 190 $??! Was actually prepared to pay the 160 $but 190 $is ridiculous & I won't

jeanna M. 
Évaluation :
3

Tongue on trailer needed lube. Had a problem unhooking and reconnecting trailer.

Silas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb B. 
Évaluation :
5

It was a very easy move-in. The staff was helpful and very friendly and approachable. That is a 'must' for anyone who works with the public on a daily basis.

Dianna J.  |  Premières impressions 
Évaluation :
5

I had no problems, thanks for the help

ERIK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ethan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul S. 
Évaluation :
5

I personally met with the owners. They were so very helpful when I returned the truck (my first truck rental). I love dealing with people who love what they do! It was a wonderful experience all of the way around.

Dianna J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Caleb P. 
Évaluation :
4

The woman working when we dropped the truck off, brandy, was super nice and helpful! She was very outgoing and funny, and made the drop off a breeze!

David H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clifton B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zeno B. 
Évaluation :
5

Everything was fine, your agent was both smart and pleasant. Merci.

Martin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Brandi did a super job in Cape Girardeau!! She represents Uhaul superbly!! Reward her! Cheers, Dr Larry Dean in San Diego

Larry D. 
Évaluation :
5

Very helpful Dark haired, tall younger gentleman was extremely customer friendly..had just drove from Florida to Cape Girardeau and we didn't even ask for his help, he assisted right away when he could tell I wasn't getting into unit building..thanks for the help!!!

Lisa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M.  |  Expérience générale 
Évaluation :
1

Because they had my phone number wrong in they computer and once I got a hold to the lady and talk to her about my storage she still wanted auction off my stuff then she said she will call me so we can work out a payment plan she never did because she told me they won’t let them stop the auction cause they already had set a date on it

lori v.  |  Expérience générale 
Évaluation :
4

We paid for sept and checked out 2 days after so ee on used 2 days of the month but no kind of refund

don h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doug e.  |  Expérience générale 
Évaluation :
5

Very helpfull

erik w.  |  Premières impressions 
Évaluation :
4

For a storage facility, this place was probably well above average. Just hate using any type of storage. But this is a temporary situation and I will live (despite the feeling that "I will die without my things".)

ELAINE K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLY M.  |  Premières impressions 
Évaluation :
5

Everything was good!

doug e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mellissa o.  |  Premières impressions 
Évaluation :
2

The staff was friendly and helpful, but the access was difficult. The code wouldn't disarm the alarm even after system reboots and changing the code. The alarm goes off every time we attempt to access the unit.

Jennifer M.  |  Premières impressions 
Évaluation :
5

Tammy and Michael were fantastic! I was very happy with the clean and well secured storage.

connie d.  |  Premières impressions 
Évaluation :
5

The new owners of this location were fantastic! Incredibly nice and very helpful. The storage units are immaculate. Externally nice!

terry z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald J.  |  Premières impressions 
Évaluation :
4

Clean carts available

Kay T.  |  Premières impressions 
Évaluation :
5

I think he is the right person for the job he was nice to everybody and you don’t see that now days.

barbara w.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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