Customer Reviews for U-Haul Moving & Storage of Carbondale

2964 évaluations

415 N Illinois Ave   Carbondale, IL 62901
(Off 51 N)

(618) 529-2771

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(618) 529-2771

415 N Illinois Ave
Carbondale, IL 62901
(Off 51 N)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Make sure staff know how to correctly log drop-offs in the system. I dropped my vehicle off on time but then half an hour later I received a phone call from U-Haul asking me when I was planning to drop off the vehicle.

Peter M. 
Évaluation :
5

Please hurry up and get the renovation work done with so maybe you can put a sitting bench seat outside so I can sit down! Lol

Sheila C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamila M. 
Évaluation :
4

I know that you are busy but need to answer the phone more! Thanks

Sheila C. 
Évaluation :
5

The staff in Carbondale had the trailer off my car in less than ten minutes after I arrived. When I need a trailer or truck again, I will definitely choose them.

Patricia B. 
Évaluation :
5

Staff is great and very helpful

ARDATH R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew P. 
Évaluation :
5

personnel was very helpful and professional. One trailer tire was losing air slowly but it could have happened at any time. We were able to air it up and finish our project without any complications.

Carlos P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD M. 
Évaluation :
5

Everything was great!

Barbara A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jalisa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENIO V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

john L. 
Évaluation :
1

The place was filthy. No one wore a mask, and one employee was coughing all over the place without covering her mouth or anything. The man who waited on me was filthy, with black greasy hands. He got grease on my driver's license and my contract. The U-Haul truck itself was filthy. It had bits of food all over the dash and seat, a chewed up straw and drink lid, children's toys, and open cans of freshener. I would warn friends from renting here.

Kelly L. 
Évaluation :
5

You all are the BEST!!

Kamille H. 
Évaluation :
5

Fix the doors better, because they don't close very well unless you slam them pretty hard!

Sheila C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobbie L. 
Évaluation :
5

Good service and easy drop off.

MEGHAN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony N. 
Évaluation :
4

Try placing a few more chairs in the office!

Sheila C. 
Évaluation :
5

The Gentleman that helped me was great but had no help at all.

Latonya R. 
Évaluation :
5

Great customer service!

Angela J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy H. 
Évaluation :
3

Ur website for returning truly sucks and have poor WiFi for guest to use!!! Plus u charge me too much and charge me safetow5k that I didn't order... that's ridiculous!!! Not gonna rent from uhaul anymore... gonna buy my own trailer!

SARAH N. 
Évaluation :
3

The Carbondale IL location was supposed to open@ 9:00 AM on Sunday. Employee did not show up to open until after 11:00 AM

JOHN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan G. 
Évaluation :
5

Brad Murphy was very helpful & educated me on proper/safe way to hook up a trailer

Kelly D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kobe L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carey N. 
Évaluation :
2

I had to go in because the app wouldn't let me accept Terms and Conditions (the check boxes just wouldn't check), and the guy working inside was unmasked, and just walked right up to me when I walked in. Though it was a nice day the building wasn't ventilated at all. He did put his mask on when i asked him to, but you know, it feels risky as a woman alone these days to even ask a man to put his mask on, because often people who dont' have them on already are going to be mad when you ask. He didn't act mad, but it is messed up that i had to ask.

Margaret H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmed-Atiahallah A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR P. 
Évaluation :
4

Rented a car carrier to be picked up from one location in Missouri but was called by U-Haul and told that I had to travel an hour to pick it up as the location that I was supposed to get it did not have one. Not happy!

Richard S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHELLY B. 
Évaluation :
3

The equipment smelt like someone opened a bottle of men's cologne but it was very dusty there was what appeared to be coffee splatters all around the cupholder going up the window there was a break in the side window that was not noticed at first wok around until I got the van home and shut the door and thought I broke it took the bed back up and explained to the lady but she reassured meReassured me it was not my fault and it was like that so that was a good thing. But overall they could've just wiped the interior down and vacuumed out and it would've been clean

Ariese P. 
Évaluation :
1

No one wearing masks or social distancing. Towing equipment left out in return lane with no clear instruction on where to pull in to.

Kirk K. 
Évaluation :
5

Excellent I loved it thank you very much for the super service and cheap for the pocket

Zorinette M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon H. 
Évaluation :
5

Excellent service à la clientèle. I am a returning customer and I plan to use this location in the future. Friendly staff with knowledge about what they are renting

Larry R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEAYUNA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALEB E. 
Évaluation :
5

Nothing, uhaul is great every time, always happy with your company's service and equipment!

Trevor V. 
Évaluation :
1

I informed you that you had the wrong email. I have not used a U-haul in over 10 yrs. Remove my email.

EVETTA H. 
Évaluation :
5

N/A, I wouldn't change anything.. Thanks

MONQUIKTA B. 
Évaluation :
5

I DEFINITELY WILL COME BACK AND RECOMMEND MY FAMILY AND FRIENDS TO THIS CARBONDALE LOCATION..EXCELLENT..WELL PLEASED..THANKS

Nancy R. 
Évaluation :
1

Terrible service. Charged way more than told about. Tried to explain to Brad how I wasn't paying the extra money and they charged my cards anyways. Not professional AT ALL. Last time I checked we had a mask mandate and he was also maskless. Do better. Never coming back.

Katelyn W. 
Évaluation :
5

Trailer was dirty

Bradley L. 
Évaluation :
5

Very friendly and wonderful to do business with

Molly A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tinikia M. 
Évaluation :
3

Lower your prices. Or, reimburse your customers for over fueling!!!!!!!!!!!!!!!!!!!!!!

Jason W. 
Évaluation :
4

Why was I charged an after hour drop off fee of 20 $? Never has happened before

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Very friendly and helpful. Also very quick service.

DAVID N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha H. 
Évaluation :
5

Great place quick in-and-out service

William H. 
Évaluation :
5

Nothing really they were great

Margarita S. 
Évaluation :
5

I purchased a trailer hitch for my Jeep Cherokee and had the installation done by Uhaul, for which they done an excellent job, I needed transportation for the day while they were doing the install, and they put me in a truck for a great price, Brad the manager is professional and courteous, couldn't ask for a better experience!!!

Jose S. 
Évaluation :
5

Team member at the store was very friendly and helped me locate all that I need to make my haulage

Fred A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dasean S. 
Évaluation :
4

When the woman that I initially called tried to call the location that had the equipment that I needed, that location did not answer the phone. It was some time later that they called me to confirm the reservation.

Warren S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura G. 
Évaluation :
1

Employees do not observe or enforce any COVID-19 safety protocols, threatening customer safety and making this UHaul location a threat to public safety.

GREGORY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

naif B. 
Évaluation :
3

No one present to check in truck so I used the app.

Jeffrey M. 
Évaluation :
5

In all honesty, your staff is perfect!! They are as welcoming as a best friend and have hast knowledge about the equipment they rent to us consumers. Well organized store floor and they operate wihile being mindful of the covid pandemic

LARRY R. 
Évaluation :
5

Everyone was very nice and helpful

Keturah C. 
Évaluation :
3

Really slow process. Had to wait a while for help, then I got a call at 3 pm asking when I was planning on dropping off my rental. I dropped it off at noon.

Lisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERNA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Morgan C. 
Évaluation :
5

N/A. The place was just as it was years ago, clean, and welcoming! The owner is and was always nice. I can't remember his name. Everything was always right and very professional.. I always go there for my boxes and UHaul truck there is no other place I want to go. Thanks again! It was quick and easy..

Monquikta B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander B. 
Évaluation :
5

Brad is Exceptional

George M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Narjes A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nina H. 
Évaluation :
2

The person working there was more interested in what was on his phone than helping me pick up the truck.

Todd A. 
Évaluation :
3

I was double charged by the uhaul dealer

Anthony M. 
Évaluation :
3

The windshield was so dirty inside and out. I don't think it's unreasonable to expect it to be clean prior to every rental. It runs along the standards of safe driving. The steering wheel had something spilled all over it. I had to clean that.

Diana R. 
Évaluation :
5

The staff was professional, welcoming, and very helpful.

Russell K. 
Évaluation :
5

Everything was great I will for sure recommend y'all to everyone I know thanks for everything

Sherri O. 
Évaluation :
5

Brad was very friendly and helpful

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean P. 
Évaluation :
2

When I picked up the rental truck, the customer service representative who assisted me did not wear a mask. These are scary times, wearing a mask shouldn't be an issue. It saves lives. I needed a truck asap, so I didn't raise the issue. But I did want to bring up after the fact. By not wearing a mask, your employee did put me more at risk than I would have liked. I really didn't know I would be paying for that. But next time I access services anywhere, I won't make any more assumptions.

Ricky B. 
Évaluation :
3

Truck leaked on our belongings. Wiper rubber slipping off when using in rain.

Jeanie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda C. 
Évaluation :
5

5 stars

Robert O. 
Évaluation :
4

Picking up the truck was a wonderful process. I picked up on a Saturday and was treated very nicely and with a lot of respect. Dropping off, I did not feel that way. I dropped off a truck a day early, on a Sunday. I started taking pictures to submit for the return process. A worker came later and started helping another customer hook up a pull behind trailer. The trailer was apparently blocked by where we parked the truck. We felt rushed by the worker to hurry and finish our return process so the truck could be moved. My wife also thought the worker was rude to her when asking her to move her personal vehicle. She was parked there because she was picking me up after I dropped off the truck. I paid for two days and returned it a day early only to be made feel I was an inconvenience to a worker and his customer. We were still customers even though we were returning the truck.

BRANDON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan W.  |  Expérience générale 
Évaluation :
4

It was very. EXPENSIVE

tim c.  |  Expérience générale 
Évaluation :
5

Very helpful staff

Lauryn L.  |  Premières impressions 
Évaluation :
5

Great customer service!

NATASHA J.  |  Expérience générale 
Évaluation :
4

Prompt service good customer service

MARCIA T.  |  Premières impressions 
Évaluation :
4

Rashard was very helpful and displayed great customer service cant say the same for his coworker who could not process a rental return.

Alan M.  |  Premières impressions 
Évaluation :
2

Too small

Jose S.  |  Expérience générale 
Évaluation :
5

Easy online rental. Convenient 30-day free storage at destination. Would consider again when needed.

sue b.  |  Expérience générale 
Évaluation :
4

Staff was very professional and worked with you under extreme circumstances, because of the effective communication I was able to save my storage and special personable items. Carbondale, IL. Thanks!

Sharifa S.  |  Expérience générale 
Évaluation :
2

I was disappointed by the fact that the facility mailed a copy of an invoice to my former spouse, not simply to the address but in their name, allowing them to open the mail legally. Unacceptable!

scott f.  |  Expérience générale 
Évaluation :
5

Excellent

William D.  |  Expérience générale 
Évaluation :
2

Manager was rude

richard h.  |  Expérience générale 
Évaluation :
5

Brad was awesome! He took care of me in a professional and timely matter. I would definitely recommend this location.

ALONZO T.  |  Expérience générale 
Évaluation :
5

Brad and Rashaud were exceptional to work with. I highly recommend the Carbondale U-Haul location.

Scott R.  |  Expérience générale 
Évaluation :
3

The only thing that I had a problem with was the pricing, and a few of the things that you had to purchase. Other than that I would recommend.

Rose B.  |  Expérience générale 
Évaluation :
3

It was super hot in there! Awful moving in and out because of the heat

natalie e.  |  Expérience générale 
Évaluation :
5

Great customer service, very helpful staff, clean storage.

Maria B.  |  Expérience générale 
Évaluation :
5

The manager was very professional and helpful. I would recommend this place to friends and use it again myself when needed.

Lesley c.  |  Expérience générale 
Évaluation :
5

The staff and facility were everything I wanted

margaret f.  |  Expérience générale 
Évaluation :
5

Great service. Rashad did phenomenal job.

Vadzim C.  |  Expérience générale 
Évaluation :
5

Employee at the counter was very polite and professional at the Carbondale office. The only issues I had was with the 800 number customer service. I would definitely recommend the Carbondale office.

Gene C.  |  Réservation 
Évaluation :
2

While the staff was friendly and the facility was well maintained, the pricing was outrageous. Almost 90 dollars for a 4x6x10 when the surrounding businesses are charging 45 dollars for a 5x8x10.

elysia i.  |  Expérience générale 
Non reviews have been submitted for this location.

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