Customer Reviews for U-Haul Moving & Storage of Carbondale

3 218 évaluations

415 N Illinois Ave   Carbondale, IL 62901
(Off 51 N)

(618) 529-2771

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(618) 529-2771

415 N Illinois Ave
Carbondale, IL 62901
(Off 51 N)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Dealership was fine. Van had a nearly flat tire though and had to be pumped up before I could leave the dealer.

Paul W. 
Évaluation :
5

Slow air leak in a tire. The employees at this location make getting equipment easy.

JAMES H. 
Évaluation :
5

Check the oil before assigning the vehicle

John G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan D. 
Évaluation :
5

Nothing.💯

Melissa H. 
Évaluation :
5

The local location was fine. U-Haul should have adjustable mirrors on the trucks though. That would make for safer, easier driving.

John S. 
Évaluation :
5

Safer drop off location and clearer instructions that are laid out at once so women know they will have to exit the vehicle and go to the back of it multiple times to take pictures of the cleanliness. Puts us at risk, especially when we don't know that once we get back in the van, we have to get back out for other pictures. Remember the females! Getting in and out of the van as a female is a really good way to draw attention to oneself.

Cierra S. 
Évaluation :
5

truck floor could have been cleaner but otherwise great, great customer service, truck worked fine, no other issues - thank you!

Lylah T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deven w.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRYSTAL M. 
Évaluation :
5

Keep up the g o d job

WENDELL S. 
Évaluation :
1

I have been renying a truck pickup and yesterday I went to the lumber yard and I had some pieces of plywood and two by fours. I was leaving the parking lot not even going to miles a hours the wood slid in the back of the truck because it does not have a skid spray on it and it is slick. Well any way I called went back to U-Haul and the last there started bitching and telling me I was going to pay to fix it . I had the truck for one hour I had 1 000 dollars in lumber in the truck but the plywood slid and it push the back of the bed into the back of the cab and broke the window she would not let me take my lumber to the job site that cost me 240 dollars for men working they make,30 Ann hour there was four I have to pay ,920 to them for not even working. She would not let me use another truck and she still took money out of my bank account.no had. To pay si towing which is a U-Haul dealer as well to come and take the stuff put it on a wrecker and charged me 200 I did not get use of that vehicle or another vehicle because of this. Your in the rental business things like this happen the truck is made not even a right of an inch thick and he said the truwas not boverloaded it was because the put the bed liner in and should have had a protective coating sprayed in there and this would not have happe

Jeffrey B. 
Évaluation :
1

Online check in did not let me proceed because it could not accept my 2nd contact for some reason and employer or lease agreement did not work either. Staff at this location took about 1 hour to get me checked in, because they forgot to first check in the van I was renting. It was one of the most frustrating things I encountered. Staff were not wearing masks, and one of the guys was coughing up a storm. Bathroom did not have any soap, so I could imagine the coughing guy was just spreading what ever he had everywhere. I have never been so displeased with service like I have at this uhaul location.

JOHN C. 
Évaluation :
3

Stop robbing people. I was charged for 2 days when I only needed one and I barely used the mileage they gave me but I got none of my money back.. I was robbed. I should have at least got a refund for what I didn't use. And my price kept changing. When I made the reservation online the price was one thing then when I went to put my card in, the price went up and then when I went to pick up the truck, my price went up again but no one explained to me why I had to spend so much.

James D. 
Évaluation :
5

My Uhaul experience was great once I reached Carbondale and thereafter. Unfortunately, I was scheduled to pu the trailer at Vienna, IL, I called to confirm at location that it was waiting for me. I get there at 4pm, fill out paperwork and go to hook up BUT I CANT BECAUSE THE TRAILER WAS OUT FOR SERVICE without the unavailable on their computer. I then had to drive another 45 mins to carbondale. All this could have been avoided if people would just double check their stock daily. It was quite inconvenient because I could not load until the next day because it was dark when I arrived at the house. I still had another 10 hr drive after loading. I know stuff happens but I was moving my 80 yr old mom and it was way too long of a day in the car

CARYN LISA H. 
Évaluation :
3

This is the third uhaul I have rented in three months. I was told there weren't special rates for rental ht multiply times. Online says there is. The first truck smelled like someone had Urinated In it. This truck had a empty sandwich wrapper and dirty napkin or tissue in the cup holder akd the front tire rubbed the bumper from a previous accident. You could t turn the wheel all the way

Rebecca S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thelma V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NAISHON P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
1

Staff provided no service, I had to search staff out to turn in the truck. Employee was listening to his music with ear plugs in

Robert B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
5

Very friendly, Very professional!

Tyrone W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Excellent. Got stuck on intersect behind a big three semi wreck and wasn't able to get unloaded and return the trailer in time and they worked with me. Can't say so much about corporate bc I had to wait on the phone for 45 minutes; also, maybe local office should have somebody answering phones instead of everything going to corporate.

DOUGLAS H. 
Évaluation :
5

cab smelled like cigarettes

AARON V. 
Évaluation :
5

Brad was attentive to what I needed. Provided excellent service and will recommend Carbondale Illinois UHAUl to anyone that needs a truck.

John T. 
Évaluation :
5

Good value for dollars spent. Friendly staff. Very helpful and customer oriented.

Robert D. 
Évaluation :
4

Friendly and helpful but lady on duty Thursday afternoon was doing more then she could handle. She was checking 1 customer out and checking me in . Forgot to put in computer that I arrive and then I was charge for another day . The manager Bob took care of it right away . Other then that excellent place to go to .

William A. 
Évaluation :
5

Make sure the trailer running lights work next time.

Chase B. 
Évaluation :
5

I had a very good experience & my items arrived safely. Merci.

Angela V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah S. 
Évaluation :
4

Maybe put a sign on the door that the key return is at the back of the building…

Valerie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADY J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noralee E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Preston D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charisse T. 
Évaluation :
2

Cleaner and better looking equipment and better customer service staff was rude and not understanding

Glen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyra O. 
Évaluation :
4

Will be glad when the improvements are finished.

James H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

I made reservation on line and my trailer was ready when I arrived and the manager was very helpful and friendly. When I returned the trailer, the evening employee was just as friendly & helpful. Great Experience! This is my 2nd time renting from this location and both times have been 100 % satisfactory.

Neal H. 
Évaluation :
4

The lady was very nice and very helpful I would rent from Carbondale you all anytime I need anyting

KEVIN P. 
Évaluation :
5

5x9 open trailer was very stiff. Rudd ride !

Dale A. 
Évaluation :
4

The back and cabin of the truck were both dirty. The cabin had food and drink spills, and the back had not been swept out.

Jacob C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brittany S. 
Évaluation :
5

We have used this location several times over the last 5 years including coming from 2 nearby states. They are always friendly, courteous, willing to help, and find what we need when we need it.

MAURICE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia L T. 
Évaluation :
5

Always great service at this location

Ronald D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ray R. 
Évaluation :
5

This was the best experience I've ever had dealing with Uhaul. The manager was extremely friendly, professional, and a pleasure to work with. You guys found a gem in this guy!

Stephen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEON R.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ELIYAHU B. 
Évaluation :
5

Easy in, easy out. Awesome service and super quick!

Terri G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darlene B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
3

Location is doing some remodeling. Truck was just an average local rental truck...dirty and pretty beat up!!!

david D. 
Évaluation :
5

Excellent service

Richard P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRIS P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Calvin B. 
Évaluation :
2

It is not this site's fault, it's your sales department's fault. I had a bad experience renting a truck because I was not given enough miles to do the moving job. A lot less, and had to pay an exorbitant amount for over mileage, and had to pay extra for gas, when I picked up a truck that was not full of gas. When I turned my truck in I filled it until the gas pump shut off and it wasn't totally full, so they charged me extra again. So a simple move job cost me 40 $.0 more than I was told when I rented the truck. Totally unsatisfied with your company. I will be using some other company to make my next move. U-Haul sucks!

Steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca O. 
Évaluation :
5

The person was very nice and most helpfull !!

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONDA V. 
Évaluation :
5

The woman who helped us knew her stuff, and she was very nice and helpful.

JOSEPH P. 
Évaluation :
3

I would like to have a decent truck to rent for my money!

SHEILA C. 
Évaluation :
5

We always get good service at Carbondale!

Gregory M. 
Évaluation :
4

Holiday weekend no one was there

LISA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marjorie B. 
Évaluation :
5

We rented a 15 foot van for the day. It was clean and all went well. Yes I would highly recommend this location if you need a rental.

Amie R. 
Évaluation :
5

Thank YOU SO much!! We left a precious item in the truck and was able to go back 3 days later and retrieve it. We are so appreciative!

Chester M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray S. 
Évaluation :
4

can't think of a thing. haven't opened boxes yet to see if anything was broken.TV has not been set up yet to see if it still works. but all seems good.

desiree M. 
Évaluation :
3

We had a very hard time figuring out where to drop off the vehicle and how to get in touch with the personnel. We followed the signs that directed us behind the building but were stuck from there. We tried using the contact-free method of returning but couldn't get it to work on my mobile device. We tried looking for someone to help us but couldn't find a door to enter through. Talked to a couple guys in back and they didn't know how to help us. I called the location multiple times but after ringing a few times the line is suddenly disconnected. Eventually the owner came out to meet us and he took care of our return.

ASHLEY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly T. 
Évaluation :
1

I have paid extra amount they told they gonna send it to my account but thry doesn't sent till now.I paid for for 20 miles but i traveled only 6 miles they charged me for extra 14 miles.

NIHAL REDDY N. 
Évaluation :
5

The employee did a great job helping me pickup my equipment. Merci.

Eric L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salome D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barma S. 
Évaluation :
5

Everything went smoothly and quickly.

Ninette J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris F. 
Évaluation :
4

I had registered to use the DuQuoin location, and my pickup was changed. It would be nice if the vehicles could be shared between locations.

Bill W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
3

It was not the location but corporate uhaul that was a huge dissapointmemt. When one is moving long distance, made plans and reservations weeks prior, last minute changes are not helpful. The pick up eas moved to over an hour away, drop off closed on Mondays, after I made the reservation 3 werks prior and had 3 phone conversations with uhaul I found out as I was driving the truck for 6 hours. I reserved a storage unit at 236 Rt 173. Antioch Il. Drove uhaul 340 miles to get there and very rudely be told by "Vito" i had no storage and one wasnt available. Even though I showed an email confiation for the unit. Thank god Eileen in Crystal Lake and the Mcullomb Lake GM helped me. Those 2 were the ONLY professionals in my 3 day moving process.

Nada L. 
Évaluation :
5

My only issue was with UHaul in general. Trying to call the facility directly, no one answers. The phone goes to the Uhaul call center where I was on hold of over 30 minutes. The first person that I spoke with was not knowledgeable about the facility and stated that she could schedule something that she did not. Thankfully, I followed up again with a hold time of over 30 minutes to find out that a truck rental was needed to unload a stored UBox. The online reservation is convenient if you do it instead of calling UHal.

Susan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kindra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole C. 
Évaluation :
5

Oh my first experience it was great thank you I think you're

TERENCE H. 
Évaluation :
4

Location is under construction so under the circumstances it was tidy. The lady who handled the transaction was awesome. Excellent people skills and went all out to help. I wish I'd gotten her name. I'd definitely recommend them again. However, the online agent that did my reservation, while polite, was a disaster. Had to repeat all my info at least 5-6 times. Told her I wanted to schedule pickup at Carbondale (only location with a trailer available) and Drop off in Duquoin. She scheduled me to drop off in Carbondale.

Laurie O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ada C.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and helpful

carl b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CANDIS S.  |  Online Move In 
Non les évaluations ont été soumises pour cet établissement.

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