Évaluations des clients U-Haul Moving & Storage of Carlsbad

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Carlsbad

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Sierra R. le

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Very helpful and friendly staff. Clean storage units.

Steven S. le

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I went to a location on 203 s rancho sante fe Encinitas ca 92024, the lady there was un organized, gave me the run around, very unprofessional and rude. I will never go to that location or recommend them. 6175 paseo de norte was great. thank you

Michael D. le

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Le client n'a pas laissé de commentaire.

MARY C. le

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Have available parking and a service dude to take the rental back behind gates.

Ruben O. le

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Friendly and knowledgeable are the staff at this rental location Would use again

Corinne Kimberly S. le

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I have my storage space at this location, so it was very convenient renting a truck. They are all very hard working and nice.

Nicholas H. le

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Le client n'a pas laissé de commentaire.

Jeffrey Michael O. le

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Employee was helpful, very on the ball, hard worker, real asset

LINDA GAYLE S. le

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This is the most efficient Uhaul storage & truck rental facility. Sonya & her team are the greatest!

Daniel Harry J. le

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U-Haul of Carlsbad and especially Manager Sonya is excellent, professional and friendly customer service. The truck was ready to go, clean and performed well. Sonya explained everything and made for great truck rental and moving experience. Thank you!!

Nancy Rhae K. le

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Great price and very nice people

Patrick Laird M. le

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Nothing. Great staff.

Sarah Gayle G. le

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Le client n'a pas laissé de commentaire.

Shawn W. le

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Le client n'a pas laissé de commentaire.

Balwant R. le

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The staff were extremely helpful. The facility is super clean and the storage units are easily accessible. It is also very secure and they have moving carts everywhere so loading/unloading is a breeze

Jennifer Renee H. le

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I love this location and the staff. I will rent from them. They are the greatest!

Kimberly M. le

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The employees at this location were very nice and helpful, we will definitely recommend this place to our friends solely based on customer service. Van looked brand new as well and got good gas mileage. The only issue we had was parking for our vehicle when we went to pick up the van. Maybe open the gate and let customers park inside during working hours? We had to park down the street in a nearby neighborhood.

Michael Nicholas S. le

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The lady behind the desk told us we had to return the truck that sameness evening. Which was not going to work with our schedule and I told her I thought it was a 24 hour rental and she disagreed. Later I called the 1800 number and Customer service said we did have 24 hours. for almost $300 we definitely should keep the truck as long as we needed it even if it was the whole day. I didn’t appreciate the way the lady in the store talked to us and tried to force us to bring the truck back earlier. She’s not great at customer service. But the truck worked great.

Joseph Barry Z. le

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Le client n'a pas laissé de commentaire.

Susan Margaret L. le

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Sonya was one of the best people I have ever encountered in a customer service setting. She helped me pick boxes and get all set up. If I had more room to write, I could tell you how great she was!

Liam Caele C. le

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Le client n'a pas laissé de commentaire.

Elaine Morin M. le

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Customer service was fast and courteous. My lower rating for this location is based solely on the lack of custoner parking and the not so clean rental. The windshield was pretty dirty and no washer fluid to use while driving.

Viridiana P. le

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very friendly and helpful! Thank you.

Jennifer Leigh R. le

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Not a thing, everything was top-notch!

Elizabeth Anne H. le

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Le client n'a pas laissé de commentaire.

Travis Jon G. le

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Le client n'a pas laissé de commentaire.

Kathy Lynn T. le

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Sonya was great in our space rental process! Thanks!

Sumukh Ashok S. le

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Le client n'a pas laissé de commentaire.

Ronald L C. le

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Great people. Super easy to work with. If I ever need storage again, they will be the ones whom I go to first.

Franchezcha V. le

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Le client n'a pas laissé de commentaire.

Robert R. L. le

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Le client n'a pas laissé de commentaire.

Kevin B. le

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Le client n'a pas laissé de commentaire.

Christina T. le

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Le client n'a pas laissé de commentaire.

Mary Therese F. le

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I was very impressed with the storage facility. It was clean and maintained beautifully. Storage places I never pleasant to go to but this one actually was!

Wayne P. le

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Perfect transaction. Great staff.

Mary Kathleen D. le

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Le client n'a pas laissé de commentaire.

Wayne P. le

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Le client n'a pas laissé de commentaire.

Zeke Abdullah S. le

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Difficult location. Very little parking, with no overflow. Literally have to walk down the street to a business complex to park my car. Lady told me I could order extra blankets and not be charged of I didn't open and use them. Wrong. Exactly opposite maybe? They put an additional extra bag of blankets thanks they hope you open so they charge for that. The truck was loosey goosey. Should expect that from Uhaul I guess. It's fine I guess, just no Penske.

Patricia Lynn M. le

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Le client n'a pas laissé de commentaire.

Odell Lamonte P. le

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...

Stacy H. le

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Le client n'a pas laissé de commentaire.

Judy G. le

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Very professional!

Donald Roy C. le

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I reserved a 20 foot truck. That truck was not available and I was forced to take a 17 foot truck. This difference meant that we could not make the move in one trip. I had to make 2 more trips in following days with my SUV. The staff was very nice and gave me a discount and I realize that these things happen.

Susan P. le

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Absolutely nothing! Everyone at this location is fabulous!

ROBERT M. le

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more parking would be great

John W. le

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Le client n'a pas laissé de commentaire.

evangelina m. le

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The crew is super helpful and friendly. Corporate flaw is prices change with availability. Long term/time customers are not given the discounts of new customers. Loyalty begins with business.

Jacqueline Yvonne K. le

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Sonja was so helpful.

Sandra Sue S. le

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Le client n'a pas laissé de commentaire.

Holley S. le

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Le client n'a pas laissé de commentaire.

Kate P. le

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Le client n'a pas laissé de commentaire.

Carmen Ribas D. le

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People over there are wonderful ! thank you they do have a good team.

Marvin James F. le

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Everybody was friendly and courteous and helpful thank you

Rebecca D. le

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The manager was so efficient and the customers moved along quickly. She was so thorough and helpful and NICE. She made the move so much easier!

Carl T. le

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Le client n'a pas laissé de commentaire.

MIGUEL S. le

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Le client n'a pas laissé de commentaire.

Island M. W. le

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Sonya was very helpful and the move in was very smooth and easy. The storage facility is very clean and well organized. I was able to use one of the available rolling carts to assist in my unloading!

Island M W. le

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Le client n'a pas laissé de commentaire.

Cheryle A. S. le

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I noticed it was very clean . The carts were very handy, clean and helpful.

ALLISON L. le

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Le client n'a pas laissé de commentaire.

Joanie Joan J. le

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Le client n'a pas laissé de commentaire.

Jeffrey Ross S. le

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Website allows after hours return. Just not at the location I used. After online check in, no drop off key location. Had to get up early to race down and return key. Not specified at time of pickup.

Robert R. L. le

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Le client n'a pas laissé de commentaire.

Cheryle S. le

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Le client n'a pas laissé de commentaire.

Todd Harrison T. le

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Great service, really helpful friendly staff all around!

Pongthanes N. le

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I have rent the van for 1 day, when return, Ms Sonya Decatur was trying to charge me $150 for the damage that was not cause by us. When we make a rental, she told me to check vehicle and if you see and X mark on any area, you can just ignore it. So when we return the car, she told that the bumper was came off where the X mark is there. She told me that we hit on something that why the bumper was come off. All she want to do is charged us $150 for the old damage that we did not do. I don't know what going on, but all I know that this is the way you making the money out of customer. Very bad bad experience. Rip off.

matt w. le

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Very helpful and kind employees.

Tom T. le

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Le client n'a pas laissé de commentaire.

Jay R. E. le

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Very helpful and convenient

Brian M. le

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awesome kind of expensive but worth it

Pamela O. le

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The rental process was easy and efficient. It would be nice to have a Dropbox for keys when returning after hours.

Leroy Joseph S. le

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Le client n'a pas laissé de commentaire.

Richard Craig J. le

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Easy to use. Nice staff

Tulin Ferah S. le

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The staff are rude, unnecessarily mean spirited and unhelpful. Every interaction with them was unpleasant. The prices were not as advertised. We will avoid Uhaul and this location in the future.

Jo D. le

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very fast and very easy experience- have been referring others !

Alfredo C. le

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Feel ripped off . After renting for weeks at $330/rate last day was $89. rate, never disclosed before hand of this huge rate increase.

Jamal H. le

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I've always had a great experience doing business with this location. Sonya and her staff are extremely friendly, helpful, courteous, and a pleasure to work with.

Jamal H. le

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Always an overall great experience dealing with this location.

Corinne Kimberly S. le

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Super easy and super friendly owners! The storage area is so clean as well.

Kris Ann R. le

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Le client n'a pas laissé de commentaire.

Wendy K. le

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everyone was always nice and helpful.

Ivan P. le

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Le client n'a pas laissé de commentaire.

Ted Richard F. le

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Le client n'a pas laissé de commentaire.

Devon D. le

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Ordered a U-Haul for in town moving and the receipt said 83$ they charged me twice 270$ then 217$!!! Everytime I call I get put on hold for ever!!!! I don’t have time to sit on the phone all day

Rita B R. le

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EXCELLENT CUSTOMER SERVICE. VERY KNOWLEDGEABLE STAFF. EXTREMELY HELPFUL STAFF.

Louise W. le

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From the Person taking the order to not making appropriate change from 26 Ft to 20 ft truck, to the truck not being available the following day until -11:15am instead of 8am and making me drive 2 hour

Stephen James V. le

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Everything went very smoothly

Carol Ann M. le

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Everyone very helpful.

Micah David H. le

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Le client n'a pas laissé de commentaire.

ROBERT THURLOW J. le

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Very quick process to rent the truck and return it at this location.

Balwant R. le

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Great customer service. Very knowledgeable staff.

Marc Z. le

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Always a pleasant experience. Nice staff. Very professional and expedited service.

Monica H. le

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Le client n'a pas laissé de commentaire.

Li P. le

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Le client n'a pas laissé de commentaire.

Mistala C. le

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This location is very well run. It is always clean and well organized. The staff is friendly.

Gibson Trust W. le

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mmmmmmm

Kimberly Kristin L. le

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Le client n'a pas laissé de commentaire.

NIKE I. le

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Le client n'a pas laissé de commentaire.

Caryn O. le

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Le client n'a pas laissé de commentaire.

Walter Michael T. le

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Excellent!! Customer service, truck, the whole experience was hassle free and wonderful. Will definitely recommend!

Barbara Gail F. le

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Le client n'a pas laissé de commentaire.

todd D. le

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The inline process was not easy and very cumbersome

Cynthia N. le

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Le client n'a pas laissé de commentaire.

James Gregory P. le

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The 2 people that took care of me were fantastic on the rental and the return.

Thomas Brandon R. le

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Brie gave excellent customer service. Very thoughtful of client needs and requests.

Jerome F. le

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The tools. the hand truck and sliders should be included in the price

IAN CHRISTOPHER M. le

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the customer service was above reproach! the vehicle was clean and immediately ready. the storage unit was ready and clean as well.

Mistala C. le

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They found an appropriate sized space that is easy to access right away.

Alexandria Virginia B. le

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The staff was very helpful and friendly!!!

Michael M. le

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I was given gate card to access storage but only during certain hours. It would be better if I was about to access it 24 hours

Philip C. le

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Everything was nice and straight forward.I only needed the facility for a month while I was living in a hotel. Everything met my needs and they are U-Haul onsite, so getting a truck for a day was easy

JAY STEVEN H. le

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I especially appreciated the courtesy and attention of office manager Sonya.

Mary Therese F. le

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I was so happy to have a swift experience signing up but extremely happy that the facility was so clean. It is night and day from the rat infested public storage I just moved from.

Gibson Trust W. le

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Efficient staff.

ROGER RUSSELL J. le

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Thanks for several years of outstanding service.

Yekaterina V. D. le

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Great service!

Elizabeth Daly S. le

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The manager Sonja is terrific. Kind and VERY capable. Made everything easy for me. Thank you!

Courtnie Marie C. le

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Thank you for being so kind! I will always recommend this location to all my family and friends. anytime I may need to store my belongings I’ll be back!

maenegte p. le

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Accustomed to storage units being available until 9 or 10pm. This one wasn't and if I had a daytime job it would have been very difficult to work around the hours. Staff was very friendly & helpful.

CHRIS W. le

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The only reason I left was the frequent and size of the rent increases, that weren’t justified by neither local or corporate U-Haul management.

Stephen Louis H. le

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At every contact with any of staff at UHaul Carlsbad I was treated politely and professionally Sonya is a great representative and is clearly interested in every customer treated respectfully, thank u

LINDA SUSAN B. le

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SONYA AND HER TEAM ARE PLEASANT, HELPFUL AND VERY PROFESSIONAL AT ALL TIMES.I WILL HIGHLY RECOMMEND TO ANYONE THE GREAT SERVICE THEY PROVIDE.

Darlene Larae W. le

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worked well for my needs

BUCK LADDIE S. le

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The professional service and great attitude of the staff and Manager of the Carlsbad U-HAUL is what kept me at that storage facility. I have moved to Oregon and have been a very happy customer.

Bradley Scott V. le

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Sonya and staff are very efficient and friendly making it very easy to rent both a storage locker and rental truck. Thank you!

SARAH ELIZABETH H. le

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It was great

NICOLA SUZANNA W. le

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very expensive but willing to pay more for the convenience.

Todd Mark S. le

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The staff was always helpful no matter who was there or what my needs were. The facility was very well maintained and always kept clean.