Customer Reviews for U-Haul Moving & Storage of Carrier Circle

1216 évaluations

6341 Thompson Rd   Syracuse, NY 13206
(In between James street and Carrier circle)

(315) 883-8000

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(315) 883-8000

6341 Thompson Rd
Syracuse, NY 13206
(In between James street and Carrier circle)

Services dans cet établissement :

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The marks above say it all. Not one iota of a complaint.

Bradley Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
2

I don't recommend online at all if it wasn't for the guy behind the counter I would of had two useless storage units. If the guy behind the counter didn't catch that the computer gave me 2 5x5 and not a 5x10. Other than that just that other people that have storage there some are friendly but others will block the untire hallway and prevented me from getting to my unit causing me to have to find another way around the main hallway

daniel r.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yara m.  |  Premières impressions 
Évaluation :
5

Especially good help from Mr. Johnson, General Manager of the site. He managed the fact that the van we'd ordered had not been returned on time by the previous renter by expediting the cleaning of a similar van on site that was not yet ready for rental. He kept us informed throughout the process and informed us of all our options.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Savanna K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Friendly people, very clean offices and storage area. No negative issues.

Bradley Y.  |  Premières impressions 
Évaluation :
1

Absolute ripoff. Insurance was specifically not chosen online but was charged. They refused to credit the amount

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELHAMILTON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jill D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THERESAELIZABETH S. 
Évaluation :
5

Best experience with uhaul in this area. If I need to rent from uhaul again I will drive the distance to use this particular location. Very polite, professional, helpful, and efficient.

C R. 
Évaluation :
5

Best experience I have had with uhaul.

Christopher R.  |  Premières impressions 
Évaluation :
5

James, the general manager is an excellent asset to this location. I rent your house quite often and I always go to Thompson Road because I know I can rely on him for vehicles, deficiency of checking in and checking out, and the cleanliness and professionalism of all of the workers.

IKAROSA K. 
Évaluation :
4

Anybody make mistakes the important thing is to be willing to help to resolve it. And you guys did it. Merci

Kenneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonja H. 
Évaluation :
5

Desk staff always helpful, friendly and patient. Merci!

susan K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremiah N. 
Évaluation :
5

Online system was terrible-

RICHARD JR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah P. 
Évaluation :
5

S.O.

DL M. 
Évaluation :
1

The girl Corey in the front was very rude, yelling at me and making me late for the moving people.

Sharmeeka K. 
Évaluation :
5

Quick, easy, and friendly service

TRUFAT E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATLYNG B. 
Évaluation :
5

Nothing everyone I had encountered was pleasant and friendly and helpful

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick G. 
Évaluation :
3

The pick up couldn't have been better. The drop off couldn't have been worse.

Tiffany S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AMANDA W. 
Évaluation :
5

Always the best service!

JEROME II S. 
Évaluation :
5

The store rental agent was very courteous and helpful hard worker .

ROMAJ M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

The young lady that checked me in was awesome, knowledgeable and friendly

Gene V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ninoshka C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
2

I placed my order online and assumed everything was ok , once I got onsite I was informed that my trailer wasn't there as the previous person was not back with the rental and they only have one of the size I was looking for. They did give me a larger trailer for the same price but don't understand why they took my money and reserved my trailer if they didn't have the trailer I was looking for.

Brian G. 
Évaluation :
1

Don't double charge, as well as you don't reimburse for your mistake promptly. You caused our bank to charge us insufficient funds. And you haven't even as of yet reimbursed us for your error. We would never recommend Uhaul to any one.

RODNEYD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brandon b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene V. 
Évaluation :
5

Competent and wonderfully efficient. I'm afraid that I didn't get his name, but you could tell by the way he used his walk, he was all about getting me out quickly, he did crack a couple of jokes that brightened my day.

Patrick K. 
Évaluation :
5

Friendly and efficient service.

Suzanne S. 
Évaluation :
1

No one told me that I needed tools to free the ramps on the car hauler I rented. All of the bolts were overtightened and one bolt was seized and had to be broken off. I struggled with the seized bolt for a long time. This should have been checked before this was given to me

Davey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
3

The person receiving our drop-off was very dismissive about our complaints related to the lights in the truck. He insisted that the police officer who pulled us over was “messing with us” about the tail lights and that they worked just fine.

DANIELE B. 
Évaluation :
5

Guy checking us in realized there was no hand truck and was able to refund the 10 dollars. Very nice surprise

NATHANIEL B. 
Évaluation :
1

The truck was old and extremely dirty. I was actually disgusted with the condition. Completely unacceptable for a customer to subjected to that.

DAVIDMICHAEL F. 
Évaluation :
5

The person that helped me was super helpful. I would definitely go back! He explained everything and took care of me. I love his customer service!

Chih H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROCCO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe G. 
Évaluation :
5

James Johnson was friendly and efficient. I would rate this experience as a 10 out of 10. This is in complete contrast to my past experience with the facility on Canal street where the staff do not value the Customers time and are inefficient and not focused at all. ie they Stand around talking while the line forms out the door.

Steven S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trever T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ika K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne B. 
Évaluation :
2

During check in I waited for over 20 minutes. Location only had one worker on a saturday. Worker was not wearing a mask! Store was out of queen size mattress bags so I asked worker if the king size would work; he said yes. I spent 25 $to realize the king bags were two twin bags and did NOT fit a queen at all. I was very disappointed with this location and the staff. One upside was the truck was clean and ready.

Abigail W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brianna V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemary P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert H. 
Évaluation :
5

There was NO waiting in line, the person who helped me was efficient & helpful. We returned the truck in about an hour. This location was much better in terms of wait time.

Kileen H. 
Évaluation :
5

I first made a reservation at Canal st Syracuse. I chose smart phone pick-up. Was not set up at Uhaul location. Went inside...the girl was rude, unprofessional. When I started the truck, the heater did not work. Went back to counter and again girl extremely rude. No other trucks matching my reservation were available. I'm now over an hour behind schedule. She called someone who told her to have me go to another location(Thompson Rd) which is putting me even more behind schedule. Girl did not offer any kind of compensation, just short and rude. I asked for some kind of compensation. Person on phone offered 50 $off. To be applied at the Thompson rd location. Staff at Thompson rd was professional but not sure. I received discount...lower price because of drop off location. I need a full refund for my experience with such horrible experience. I will probably not do business with you in the future and will not suggest Uhaul. Over all, horrible experience!!!

Geoffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nichole H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward F. 
Évaluation :
3

i have used U-Haul services numerous times, and never had a problem. However, on December 24, 2020 rental was not good. Due to weather conditions, the driver side of the van tires inadvertently became stuck in mud. It was no deep, however the tires on the Van had no grip, they were practically ball. It took over an hour and I used my roadside assistance to help remove the van from mud. When mentioned to U-Haul it was not addressed, I should have received a refund for this rental. As I also had to come again on December 28th, 2020 for another van rental, that was successful. I was disappointed the December 24th, incident was not address.

Jacqueline S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bernard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad O. 
Évaluation :
5

Friendly and helpful staff.

Jonthan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonthan S. 
Évaluation :
5

nothing

Timothy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASONM W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pedro P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rae D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
5

prices are rediculous but the work gets done .....

Angel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNAM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeromey T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler F. 
Évaluation :
5

James the manager was very helpful and pleasant nice doing business with him

CARL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon H. 
Évaluation :
4

keep up the good work

Cynthia H. 
Évaluation :
2

more clear drop off areas

Christopher S. 
Évaluation :
5

The vehicle had transmission issues which cause me to be delayed over 1-1/2 I reported this the location where I dropped off the vehicle.

justin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shana w.  |  Premières impressions 
Évaluation :
5

Place was spotless and well organized. The man who hooked up the trailer could not have been more helpful!

Kimberly C. 
Évaluation :
1

In past years, I have been able to rent a truck k for more than 24 hours. I NEED the truck for more than 24 hours. During the registration process, I notified the clerk that I would not be returning the truck within 24 hours. I would be returning the truck during the early afternoon. He acknowledged my concern an said it could be changed on UHaul's end. It was not. During thos morning I received a call asking for my ETA. I advised them of my previous discussion. This is only the second worst rental I have had with UHaul. The worst was when I rented from a location that no longer a UHaul agent. I have other options and may explore them after this incident with UHaul.

GREGORY W. 
Évaluation :
3

I am not sure what was put or used in the cab area to “ freshen the environment “. It was horrific. I drove the van one way about 1 1/2 hours with the driver window half way down and still had a headache. There was no “ little tree” type air freshener or scent thing to be found. I'm guessing something was sprayed or placed in the air system because it would not go away. I will smell the vehicle before I rent again. The employees were great at both locations.

Colleen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle S. 
Évaluation :
5

Better place to drop off key

Tina B. 
Évaluation :
5

A very well ran and clean facility

michael F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aristina W. 
Évaluation :
5

my vehicle had dirty windows inside and out had the man wash them and delayed my trip by 45 minutes very disappointed

Cynthia H. 
Évaluation :
5

Staff friendly and helpful.

BRADKEITH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter B. 
Évaluation :
5

Awesome positive experience! The best Uhaul rental experience I have had. Friendly knowledgeable staff, clean easily accessible location. Super efficient checkin and check out. If you need to rent Uhaul in Syracuse, this is the only place I would consider! Thank you Thompson Road Team!

ROBERT G. 
Évaluation :
4

Everything was absolutely wonderful, with the exception of one employee inside without a mask on, and another who kept letting it drop below her nose and mouth.

Taylor H. 
Évaluation :
4

Lower your prices or let cargo vans go one way

THOMASE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

The team was friendly, accommodating and fast. What else can you ask for? I appreciated the manager at 6:50AM letting me in! Also greeting me in return.. well done.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chaonaine M. 
Évaluation :
5

Overall a great experience, clean truck & knowledgeable staff!!!

david L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHOSHANAR M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Twana P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen L.  |  Expérience générale 
Évaluation :
5

This is the 2nd year we have used this facility for our daughters dorm storage. We are very pleased with the location and cleanliness of the place. We will be back again this year after schools done.

MICELLE L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madison K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nichole H.  |  Premières impressions 
Évaluation :
4

My storage was not as secure as I had hoped . My soon to be ex-husband seemed to be able to enter , take and or move things out of it, (nothing in my storage belongs to him ) and he did not have a key or permission from me to get into it.

Robyn M.  |  Expérience générale 
Évaluation :
1

I was very disappointed in the fact that I was required to pay for the complete month when we only were in the unit for 6 days of the month. I realize it probably is covered somewhere in the small print of the contract. But to me is a very dishonest business practice to charge for time not used. Many other providers would pro-rate the fee by amount of days used. I will strongly evaluate if I ever use U-Haul again.

Randy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiegist A.  |  Expérience générale 
Évaluation :
5

Staff was super polite and helpful. Storage unit was clean and easily accessed. Truck was easy to drive and readily availabe.

Gretchen H.  |  Premières impressions 
Évaluation :
5

The best service at the most difficult times.

Alexis S.  |  Premières impressions 
Évaluation :
3

I have no complaints about the staff. Both of my visits to the facility they have been helpful and professional. It also appears to me to be a well kept facility. My only complaint is that both times I have gone they seem to be having system issues causing everything to move very slowly, having to re-enter information because the system is not cooperating, etc. This lead to long wait times and I have to imagine your employees and other customers get frustrated. You really need to fix these system issues!

Brystal N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICELLE L.  |  Premières impressions 
Évaluation :
5

couldn't have been better.

David W.  |  Expérience générale 
Évaluation :
5

Friendly and efficient- great operation!

linda a.  |  Expérience générale 
Évaluation :
5

everyone was courteous and professional. very pleased.

David W.  |  Premières impressions 
Évaluation :
5

The representative we worked with was fantastic, friendly, and got our move going smoothly for us. The free month of storage has no strings attached, and is a godsend.

kristen s.  |  Premières impressions 
Évaluation :
5

Your personal were pleasant and helpful.

PAUL S.  |  Premières impressions 
Évaluation :
5

The facility is clean. The staff was professional.

James R.  |  Premières impressions 
Évaluation :
5

Best, cleanest, nicest employees!

Kori S.  |  Expérience générale 
Évaluation :
5

The staff at the Thompson Rd location is always amazing.

Linda C.  |  Premières impressions 
Évaluation :
4

very clean and well lighted and secure. had an issue when trying to close out our unit but problem was taken care of quickly

Michael A.  |  Expérience générale 
Évaluation :
3

Not at this time.

Lila N.  |  Expérience générale 
Évaluation :
5

Very helpful, great location and facility

marta r.  |  Premières impressions 
Évaluation :
5

Guys were pleasant n professional..will definitely be back if I ever need to move again or to rent a storage unit...place was clean n nice...I'm a very happy customer!

Faith S.  |  Expérience générale 
Évaluation :
5

I loved everyone I worked with for this. Moving is a stressful process and the folks at the carrier Circle U-Haul made it way less stressful for me!

Steven M.  |  Expérience générale 
Évaluation :
5

They are the best !!!! 👍😊 Thank you so much!!!

Lilibelle T.  |  Expérience générale 
Évaluation :
3

Slow service, never enough employees to assist, overpriced

gary b.  |  Expérience générale 
Évaluation :
5

The guy who help was great, made my day with how easy he made it for me after the day I had been through already. Hands down the absolute best experience I've had with uhaul in 20yrs! Thanks You!⭐⭐⭐⭐⭐

Chris M.  |  Premières impressions 
Évaluation :
5

Very Happy with the storage unit

Michelle L.  |  Expérience générale 
Évaluation :
5

Very helpful and very knowledgeable and so nice! Merci.

Lilibelle T.  |  Premières impressions 
Évaluation :
1

Storage rates are ridiculous. They dont prorate so you lose out money if you move early.

Teniesia H.  |  Expérience générale 
Évaluation :
5

We greatly appreciate the free month that same with a trailer rental. It was a life saver!

Susan R.  |  Expérience générale 
Évaluation :
5

I did not get the name of a gentleman who took care of me, but he was extremely helpful and patient. Very informative as well. Very positive experience.

izabela J.  |  Premières impressions 
Évaluation :
5

Great customer service and immaculate premises.

Susan R.  |  Premières impressions 
Évaluation :
5

I am very happy with the service I received at U- HAUL. THEY ARE GREAT.

mellisa c.  |  Premières impressions 
Évaluation :
5

Will be using this facility again for storing my daughter dorm room stuff that doesn't need to come home with us.Kori was very helpful and very nice.

Michelle L.  |  Premières impressions 
Évaluation :
5

We used a brand new Uhaul storage place so it's very clean and all of the staff are friendly, helpful and kind. It was the one nice part about moving.

susan c.  |  Expérience générale 
Évaluation :
5

Kori Gray was very helpful and professional. The facility is clean and dry.

susan b.  |  Premières impressions 
Évaluation :
5

Move in was swift and easy :) .

Oretha S.  |  Premières impressions 
Évaluation :
5

Great Experience and very nice worker at the Syracuse drop off. Would definetly use again.

Owen M.  |  Premières impressions 
Évaluation :
5

Corey was extremely helpful during my visit and went above and beyond in providing excellent customer service. I couldn't be more pleased.

Jackie B.  |  Premières impressions 
Évaluation :
5

The gentleman was very helpful on helping me pick the right size unit for what we needed. We appreciate all his help. He was very friendly. Great Work.

Carlotta B.  |  Premières impressions 
Évaluation :
5

Staff was excellent

LINDA C.  |  Expérience générale 
Évaluation :
4

The people that work there are very help full. Will use this facility again.

david c.  |  Expérience générale 
Évaluation :
5

This has become my favorite UHaul store. Everyone that works there has been so nice and extremely helpful! I moved out of state but I still recommend that particular store to my friends back in Syr

Heather G.  |  Expérience générale 
Évaluation :
5

I would highly recommend Uhaul of Carrier Circle. The facility was extremely clean and well maintained. The staff were very helpful and friendly.

Patricia T.  |  Expérience générale 
Non reviews have been submitted for this location.

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    Nous offrons la plus grande couverture en Amérique du Nord!

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    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

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    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

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