Customer Reviews for U-Haul Moving & Storage of Carrier Circle

1 663 évaluations

6341 Thompson Rd   Syracuse, NY 13206
(In between James street and Carrier circle)

(315) 883-8000

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(315) 883-8000

6341 Thompson Rd
Syracuse, NY 13206
(In between James street and Carrier circle)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The manager at the u-haul location in Syracuse does a fantastic job!

Evan S. 
Évaluation :
3

There was mouse crap all over my furniture chair.

Paris B.  |  Expérience générale 
Évaluation :
3

wanted a 6x12 trailer, they did not have any here or anywhere near Syracuse. had to rent a more expensive truck instead. truck smelled of cigarette smoke

SCOTTJEFFREY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

qingshui Y. 
Évaluation :
5

Great service, easy in and out no hassle professionalism, thanks everyone for the help

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeromey T. 
Évaluation :
5

Was in and out in less than 10 minutes during the drop off. The representative was great and everything went smoothly!

Tom S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abryana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANNA HOPE P. 
Évaluation :
4

It was fine and Pete was very helpful

robert V. 
Évaluation :
3

Both guys working the desk were out back smoking when I arrived. Waited 10 minutes. When they came back in, one guy wore a mask, the other did not.

Christopher W. 
Évaluation :
5

Nothing. Everyone was great. As usual !!! Keep up the good work.

SCOTTMICHAEL I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alaa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth O. 
Évaluation :
4

I originally was going to pick up the rental truck across the street from my daughters apartment, but the saturday before we were to pick it up the location was changed because they said there was nothing available. On the way to the Thompson Rd location we passed the one across the street and another one that looked like they had plenty of units available. im not to thrilled with having the location changed.

Vernon B. 
Évaluation :
1

lol the storage facility was okay but the office staff that setup my rental for a truck and units were completely incompetent. I was told I would have a truck drop off and storage unit in Rome Ny. But when I went there they didn't have any units available. I had to drive another hour to find a unit. That was a huge headache and real pain. I strongly feel your office staff will straight up lie to make a sale. I will not recommend uhaul to anyone.

Chris S.  |  Expérience générale 
Évaluation :
3

They did nothing to help when we dropped off the trailer which had a hole in the roof apparently and leaked all over almost everything in the trailer. So we will file a claim which is all we were told to do. No help at the store.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany R. 
Évaluation :
5

Le service a été excellent. Return was simple and quickðŸ'

Dale S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dorothy d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas O. 
Évaluation :
2

I returned the rental with the same amount of gas that it had when I picked up (7/8th of a tank) but was charged for 2 gallons of gas. I found it difficult to track down a staff member when I arrived.

Daniel M. 
Évaluation :
5

I was advised that the fuel tank was full when I picked it up & it was not full. I drove a total of 8 miles and had to put 4 gallons of gas in the vehicle to fill the tank. Someone at U-haul dropped the ball. I don't mind paying for the gas I used but I don't appreciate paying for someone else's usage/gas

Gary V. 
Évaluation :
5

Great people at this location.

ROBERTW C. 
Évaluation :
4

The license scanner does not work. My cell phone did not allow the uploading picture of the front and back. The rep at the counter had to do this on his cell phone. I then had to verify the photos of my license was removed… I pray they were… Fix the license scanner … I won't be back if it's not fixed. Have rented a trailer twice in a month

THOMASHAROLD Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMH SEWARD D. 
Évaluation :
5

from my experience there is nothing for you to change. Both employees that I interacted with were very helpful and friendly. The location parking lot and equipment yard are easy to negotiate with trucks and trailers. We will utilize this location again. Thank you David Castaldo

David C. 
Évaluation :
3

Great facility as far as storing your belongings, staff not so much. There were times I came and couldn't find staff on site for assistance

TAJOURA W.  |  Expérience générale 
Évaluation :
5

Staff very helpful and accommodating

Christian D. 
Évaluation :
5

Very friendly staff. Very clean vehicle, great price. I'll definitely come back again.

Sheldon H. 
Évaluation :
5

Online portion was not great this time Not clear which location bc I changed locations

Theresa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patti D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALDR W. 
Évaluation :
4

Clean facility east return My only gripe is that the pick up location was changed from Cooperstown to Frankfort and I still had to pay the extra gas

Gordon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
5

This location is close to my business location so is very convenient. Staff is always excellent, the place is clean, neat and well stocked. I will pick this location first for anything that UHaul can help me with.

DONALDROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GENEM V. 
Évaluation :
4

I dropped off the rental after hours.

Gerardo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTW C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHANEDWARD B. 
Évaluation :
5

Easy to use. Staff pleasant and helpful.

patricia O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Francis P. 
Évaluation :
5

The staff at this location are friendly and professional.

Kevin T. 
Évaluation :
2

2nd time in weeks that Uhaul doesn't have our prepaid rental ready

ANDREWL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frankie c.  |  Expérience générale 
Évaluation :
5

Fine experience thank you.

Alicia P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chaonaine M.  |  Expérience générale 
Évaluation :
5

It was a great experience. Impressed

Jane P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KCALLEN V. 
Évaluation :
5

Each time I have come both locations the staff is so helpful!I have been to other U-Haul's in Syracuse l but definitely Taft Road and Carrier Circle, Thompson Road are really helpful and go beyond to just assist in already daunting to process!Great team at both locations

JACQUELINEJ L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean A.  |  Expérience générale 
Évaluation :
5

All good as is😊

Kevin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

All good

Kevin T. 
Évaluation :
5

The POS seemed to have some issues. When asked if I wanted to make a donation I said I would, but that created 2 transactions and the system froze. Your representative was fantastic and managed the issue graciously and quickly. You have a great team there!

Timothy M. 
Évaluation :
5

Charged for being just slightly under the gas line required by a decimal. Extortion. How much more money does U-haul require? Really?

DAVID L. 
Évaluation :
1

Experience was awful

Claire S. 
Évaluation :
5

No complaints. Y'all didn't do anything wrong. The kids that moved back during the pandemic have moved out and taken their stuff with them. Thus, we don't need the space anymore.

James R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura B. 
Évaluation :
5

Can not think of anything unless you aumate everything where you use a machine to pay for service and pick up to in lick a tie down location of trailer or key licking drop to receive and pick it up. James fortin

James F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHENJ E. 
Évaluation :
3

The one attendant was fairly efficient but there was a line of people and he was the only one working.

WILLIAMTHOMPSON H. 
Évaluation :
5

excelling customer service! Very patient and helpful.

THOMASEDWARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMAN I. 
Évaluation :
4

Service was great but the equipment was a POJ the deck was falling off and the chains had so much used motor oil ( put on by uhaul to prevent rust) that it left a huge oil mark in my driveway! Cost me money to have it removed! I rent a lot from you guys and this was by far the worst. I should not of been charged a cent for the rental and that trailer should be taken off the road...

GEORGESANDRE L. 
Évaluation :
1

This drop off location was also where I was made to get a storage unit because uhaul didn't make me a reservation closer to where I wanted. This location is an hour away from area I needed to be in. I was also charged an extra 62 in over mileage fees after I was made by uhaul to drive to 3 diff drop off locations before we found one with a storage unit available. Total shit show. The inside storage units are terrible to use. Their loading and unloading locations are way to far away from units. The carts arnt even big enough mattresses.

Christopher S. 
Évaluation :
5

Nothing. Everything was perfect.

William D. 
Évaluation :
5

The Thompson Rd team is always great

Bryan B. 
Évaluation :
3

I rented a 15 foot truck almost two weeks prior to my move and then 2 days before my actual moving date they called and said they only had a 10 foot truck. I had no time to call around to other places to get a bigger truck so I had to settle for the smaller one. I ended up having to make two trips because the truck wasn't big enough. I think Uhaul should have given me notice about the truck change sooner so I could've made other arrangements.

Damien A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Very fast good customer service love it 😊

SOLESNIR C. 
Évaluation :
3

Friendly staff, but we told the staff we had only one car, and would have to wait for the two hour installment of a bike hitch. They said as long as we could drop the car off between 9:30-10:00am, there would be no problem. We dropped the car off at 9:50 (right after my husband's 8am class, and were told another car was ahead of us and they had no idea when our car could be ready. We walked in the rain to a Taco Bell for coffeeâ€"waited 1,5 hours. I called to find they hadn't even started working on our car, so we decided to call Uber, spent the $15 to go home. My husband was on conference calls all afternoon, so we had to leave our car overnight. My husband rode his bike 9 miles the next day (luckily there was a break in the rain) to finally pick up the car. It's not exactly a safe routeâ€"especially at my husbands age. Hope this doesn't happen often to others in similar circumstances.

Sandra B. 
Évaluation :
5

The employees here are the best, always friendly, go out of their way to make you feel valued. I go here even if it's not convienment for me.

GENEM V. 
Évaluation :
5

Merci.

RICHARDJOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifford M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Glenn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLASMICHAEL S. 
Évaluation :
5

Offer to remove the U haul blanket bag and hand truck prior to releasing vehicle on rent. This way your customers will get a better full rear loading area at the end of the load Thanks

Jeff C. 
Évaluation :
5

Staff did a great job. Quick and easy. The on-line confirmation also made it all go very fast.

Mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK L. 
Évaluation :
4

My equipment was located at two separate U-Haul facilities which made it more time consuming than expected. I realize this is because the truck was returned damaged and they had to find another truck for me but it would have been nice for one of the locations to move their piece of equipment so I did not have to go from one to the other.

Carriebeth P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERAD M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shy M.  |  Premières impressions 
Évaluation :
5

I appreciated all the online email instructions and the customer service was professional, courteous and friendly. Merci.

kenneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
5

Nothing keep the greap Job thaks for youre service 🤗

OMAR L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon H. 
Évaluation :
1

U-Haul should consider telling customers that, “We don't allow customers to wait when having a hitch installed. Our policy is drop offs only.” If this were the case I could have avoided a hellish day of misinformation, and waiting for over 4 hours until they began installing the hitch on my vehicle.

Rockne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth W. 
Évaluation :
5

Service was very good and personnel were friendly and helpful.

richard S. 
Évaluation :
3

After hours drop off

AMY G. 
Évaluation :
5

I reserved a truck the night before, being short on time. The website wouldn't accept my zip code while paying the deposit. So I called a uhaul rep and she expedited the process. The staff the following day on site was outstanding.

JOHNELDON JR R. 
Évaluation :
5

Check your equipment lighting before renting it. Trailer had running lights but didn't have break lights. Windshield wipers where in poor condition as well.

KEVIN M. 
Évaluation :
5

Wonderful customer service.

Sandra C. 
Évaluation :
5

Excellent service à la clientèle. Very nice and accomadating.

PAULJAMES H. 
Évaluation :
5

The employee greeted me when I pulled in. He was polite, very helpful and did an excellent job.

Matthew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKJOSEPH M. 
Évaluation :
5

The staff was great.Stephanie was very helpful from the beginning,even helped at the completion of service.Seemed staff got along with eachother.

Carmen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

didyendu d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODIV M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEYANIRA H.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and helpful.

Ron F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

katherine p.  |  Premières impressions 
Évaluation :
5

Due to the situation at this location (stolen trucks). You did a great job with all the people there to pick up a truck.

La Rue V.  |  Premières impressions 
Évaluation :
5

Wonderful. Moved from the Bronx and the experience at that Uhaul location (2800 white plains road) was horrible. This was a refreshing experience .

Khadean M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B.  |  Online Move In 
Évaluation :
5

I am very happy with my storage unit. And your service man at the counter was awesome..excellent customer service, he should get a raise.

LORIANN M.  |  Premières impressions 
Évaluation :
5

Stephanie was helpful in getting the truck we needed for the job! Having one month free storage was also a nice added perk of renting a truck. Smooth transitions.

Theresa O.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paris B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daud A.  |  Premières impressions 
Évaluation :
3

No comment

mary L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie S.  |  Premières impressions 
Évaluation :
5

They were great! Like new facility

Emily M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Anne C.  |  Premières impressions 
Évaluation :
2

I don't recommend online at all if it wasn't for the guy behind the counter I would of had two useless storage units. If the guy behind the counter didn't catch that the computer gave me 2 5x5 and not a 5x10. Other than that just that other people that have storage there some are friendly but others will block the untire hallway and prevented me from getting to my unit causing me to have to find another way around the main hallway

daniel r.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ninoshka C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemary P.  |  Online Move In 
Évaluation :
5

Friendly and helpful staff.

Jonthan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shana w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHOSHANAR M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Twana P.  |  Premières impressions 
Évaluation :
5

Your personal were pleasant and helpful.

PAUL S.  |  Premières impressions 
Évaluation :
5

The facility is clean. The staff was professional.

James R.  |  Premières impressions 
Évaluation :
5

I did not get the name of a gentleman who took care of me, but he was extremely helpful and patient. Very informative as well. Very positive experience.

izabela J.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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