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Paul S.Customer Reviews for U-Haul Moving & Storage of Carrier Circle
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent all around
Glenn E.Please fix the doors!! I want to rate you excellent but the doors have been broken for so long and it is really inconvenient when I need to get my items from storage for my business. Also, I was rushed out after unloading my truck by one of the employees so someone else could pull in, they wouldn't even give me a minute to thank my hired movers,
STACEY B.I really can't say because I didn't have any issues
EVERETT L B.Arrived at 8pm on the dot when they close but they handled my return quickly and with a smile, thank you!
Andrew R.Quick, courteous, professional and reasonably priced.
George F.The owner at this location was very helpful.
Stephanie M.Don't bury the fact that you charge $.79/mile AND gas. Very deceptive.
Ronald C.I love how easy it is to return a U-haul rental at this location.
Samantha V.Everyone was very helpful.
Ken G.Excellent service. Van was well maintained.
Susan C.Awesome people to work with
celeste B.Everyone was super helpful and very friendly!
Andrew F.I would like to say thank you to the Manager and the young lady that helped me out
La Rue V.I originally set up my rental to be picked up at another location at 8:00 am but that location doesn't open until 11:00 am and the 24/7 app did not work. After 2 long waits on hold with U-Haul, location was changed to Thompson Rd and the rest was smooth. U-Haul system problem, not the fault of Thompson Rd local, they were great.
Daniel M.I was double charged for my rental
Brian L.The online system needs a lot of improvement for choosing a drop-off point. The only choices it gave me for Southern Yonkers were places in N. J. and White Plains, NY a half hour away. I had to spend considerable time researching for a closer drop-off point.. The truck was fine, but the car tow dolly blinkers did not work after being on the lot for 2 weeks. The service person was polite and pleasant. First he tried to fix it, following his boss's directions. Finally I had to go to a different U-Haul location 3,5 miles away and get a functioning tow dolly there, bring it back, and then hook up my car. This put me 2 hours behind schedule. No one was willing to give me a discount for the extra gas and time. Two people did a good job of safely connecting my car to the dolly and the truck.
Eric N.Truck key was not in locked boxed.
Timothy D.Stephanie is the best. We come to her location because she is the most knowledgeable, friendly and efficient manager there is.
JOSEPH C.Reservation was changed from Syracuse pickup to New Hampshire pickup in error, was later corrected.
Thomas L.All good
richard S.See public comment above.
KEVIN R.They could have spent some time explaining features on the truck. Videos explained the trailer well. The truck was pretty simple, but radio did not work, I realized halfway thru the trip that I had a backup mirror, lights were on automatic, etc.
Robert L.Quick n easy. Friendly reception, assisted with last minute changes to a larger storage capacity. I love the fact that the storage units are inside n climate control, which by the way, is at an Xtra low cost fee, convient hours of entry, bathroom on site, Loading Carts w/wheels, for usage 1st Month free, appreciated the perk. Pricing was a bit lower than the average but very clean and efficient for my personal storage needs. Thank You U-Haul, Your the Best. Thompson Rd Location!
Sondra S. | Premières impressionsS.O.
Dave W.Wash the inside of the windows. Remove previous driver's trash.
Darcy M.The right side of the upper area (Uncle Tom's Attic) leaked and got four of my boxes wet. When I brought it back and was asked if everything was okay, I started to tell the representative about the leak. Before I even finished, she knew what it was and said it is a common problem. Why wouldn't you let people know about that and/or do something for them.
Alexander J.Have used uhaul for their motorcycle trailers a dozen times can't beat the price or the service.
anthony P.Very good experience. Stephanie Smith 8s a great rep for your company.couldnt have been more pleased
James F.Always a good experience with Uhaul. Trailers tow great. Staff is extremely efficient in what they do.
Dean B.Only issue was drop off thru the app. Couldn't get it to take a pic to send to finish check out. Other then that the location and staff was were excellent!!
Danielle G.Everyone here is extremely helpful
peter s. | Expérience généraleEverybody was very friendly and helpful if there was more people like that in this world be a lot better place thank you for all your help and your kindness U-Haul is a great organization
James K.Easy pick up and drop off
CHARLES M.Good job!
michael N.I was surprised they couldn't supply a 10ft truck!!! Had to take a 15ft truck from another location.
Martin B.Nothing. Great location.
Lauren W.Nothing, the staff was courteous, fast and friendly.
Lashonnia K.Gas price was 6,25 even though my contract said 5.25. They would not let me stand by the door to wait for my taxicab, and the gentleman yelled at me saying I'm letting cold air in. The woman who checked my truck was very friendly and professional. The gentleman was rude and uninviting.
Norman J.The owner went above and beyond to help me and my family with our move. It was freezing cold out but yet he still took his time to educate us on how to use the equipment and made sure we had a safe journey. Besides the Erie blvd location managed by Tammy Wilbur who is fantastic this is my next best uhual and recommend.
LESTERD B.Car dolly had such a bad vibration the tail light fell off
Dylan B.Easy drop-off!
SAMANTHA JEANNE V.We parked the vehicle in the drop off area next to an open door, one of the employees said someone would be right out and shut the door on us, a little awkward. No one came out so we walked inside, which was no big deal, dropped off the keys and left, was told we would get an email in a bit. A little while later we got the receipt with a $25 cleaning fee on it. We've rented from uhaul many many times, always broom sweep it after, have never had an issue before. Will not be using this location in the future.
Yubinis S.Excellent service and location
Charlie T.I've got to say, I've rented a lot of trucks and trailers and my experience today was hands down the easiest. In and out and I was back in less than 2 hours. Merci!
BRIANEDWARD H.Truck smelled like marijuana made my husband and I both sick, disgusting they let trucks go out like that. Will be contacting the BBB
Victoria G.Excellent
MICHAELP P. | Expérience généraleNothing the gentleman was very friendly and informative.
REBECCAA C.Very helpful service- easy process to rent and return
Frank V.James couldn't be any more helpful! He is an asset to your company and you should be so grateful he is with your family! I will recommend your facility to everyone. Thanks Bob Prove
robert p. | Premières impressionsEverything went very smoothly from getting vehicle to the return.
Vincent C.Very odd billing practices.
FRANCISD S.Nothing is ever fully explained to you if you just walk into the store they expect that you've already read the website or know that it's not just 1995 a day and then when they tell you one price it's a whole another price when you go and pay it's ridiculous I will never use you all again I will never recommend anybody to use you all again
ALYSHAMARIE C.Just one incident, where there was a mixup in payments, but Mr. Johnson resolved that and I was very satisfied. Everytime i had to go the staff was excellent, would I use UHaul again, YES1!!
Phyllis R. | Expérience généraleThe manager at the u-haul location in Syracuse does a fantastic job!
Evan S.There was mouse crap all over my furniture chair.
Paris B. | Expérience généralelol the storage facility was okay but the office staff that setup my rental for a truck and units were completely incompetent. I was told I would have a truck drop off and storage unit in Rome Ny. But when I went there they didn't have any units available. I had to drive another hour to find a unit. That was a huge headache and real pain. I strongly feel your office staff will straight up lie to make a sale. I will not recommend uhaul to anyone.
Chris S. | Expérience généraleGreat facility as far as storing your belongings, staff not so much. There were times I came and couldn't find staff on site for assistance
TAJOURA W. | Expérience généraleNo complaints. Y'all didn't do anything wrong. The kids that moved back during the pandemic have moved out and taken their stuff with them. Thus, we don't need the space anymore.
James R. | Expérience généraleStaff was very friendly and helpful.
Ron F. | Premières impressionsWait times at the front desk were sometimes ridiculously long, but workers were very nice.
KELVIN B. | Expérience généraleGreat staff, friendly and helpful
PAUL B. | Expérience généraleDue to the situation at this location (stolen trucks). You did a great job with all the people there to pick up a truck.
La Rue V. | Premières impressionsAlways a nice experience
Michelle L. | Expérience généraleWonderful. Moved from the Bronx and the experience at that Uhaul location (2800 white plains road) was horrible. This was a refreshing experience .
Khadean M. | Premières impressionsI am very happy with my storage unit. And your service man at the counter was awesome..excellent customer service, he should get a raise.
LORIANN M. | Premières impressionsBesides the convenience of having a climate controlled storage unit, I think the other part I love is not having to unload in the rain. We have certainly had out share of rain this spring.
IKA K. | Online Move InI had the best experience at the U-Haul on Thompson road especially with the staff after my move-in date and the manager James made it so comfortable and happy to help during my 5 months using their storage facility. I highly recommend storing your belongings at this location.
SHERRYM G. | Expérience généraleComputer system is very slow and not inefficient. The attendant had to keep starting over because it would restart on him. I was there for over an hour. It would also be helpful to be open for the office longer than 7pm. It was an inconvenience multiple times. We had 2 large storage units for about 2 years while our house was being built and everything was great.
RYAN M. | Expérience généraleStephanie was helpful in getting the truck we needed for the job! Having one month free storage was also a nice added perk of renting a truck. Smooth transitions.
Theresa O. | Premières impressionsThe employee was very helpful and did a amazing job, multitasking from counter to outside help.
ERICKAA A. | Online Move InI stopped in a few weeks ago to reserve a storage unit, and the process was simple. However, when I showed up yesterday there was no reservation to be found. The person helping me (I think her name was Stephanie) got me set up with a storage unit pretty quickly and got me one in a good location, so no harm done. Everything was quick and easy, the storage units are clean, and the carts for moving things are very convenient.
Sadie S. | Premières impressionsAll the people were helpful
STEVENB S. | Expérience généraleNo comment
mary L. | Premières impressionsThe manager and staff at this location are truly caring and professional. I highly recommend doing business with them anytime.
PAUL B. | Premières impressionsEvery time I come and rent equipment it is always clean and fully stock with supplies and staff is super friendly
Terry M. | Premières impressionsStaff was extremely helpful and friendly and knowledgeable
Terry M. | Expérience généraleThe entire staff including the manager James is very helpful and efficient. I would definitely recommend this place to my friends and family
IKAROSA K. | Premières impressionsFound everything to be clean and convenient
Edward W. | Premières impressionsStorage rooms were farthest possible from loading dock, but facility was clean and well managed.
Collin A. | Online Move InThey were great! Like new facility
Emily M. | Premières impressionsThe staff at Thompson Road were not only very friendly and helpful but they were also accurate and knowledgeable about prices and products. Thank you for making a somewhat stressful move into a great experience... A++
THOMASPATRICK C. | Expérience généraleJames is very respectful, knowlegeable and always willing to help. Good associate
Jacqueline S. | Expérience généraleBest uhaul experience yet. I have used a few other uhaul stores in the area. This is by far the best and the most helpful. I will travel the little distance I need to to use this facility again.
Christopher R. | Expérience généraleCustomer service is exemplary!
Debra M. | Expérience généraleBetween the facility and the customer service line, I was overall annoyed by the service. I just needed to cancel and get a refund on a storage unit I no longer needed. The first call center rep I spoke to sent a msg to the facility, the facility never reached back out to me. I called back, the next rep blind transferred me to another rep after being on the phone with me for 10 minutes, then the next rep blind transferred me as well. I went to the facility, the rep at the desk did not know how to cancel a storage unit reservation. I've never worked for Uhaul but I was able to walk him through the dashboard to cancel/refund. It took 20 minutes.
Deborah J. | Online Move InBest customer service..Great communication and follows thru with their service.
Renee S. | Expérience généraleThe marks above say it all. Not one iota of a complaint.
Bradley Y. | Expérience généraleI don't recommend online at all if it wasn't for the guy behind the counter I would of had two useless storage units. If the guy behind the counter didn't catch that the computer gave me 2 5x5 and not a 5x10. Other than that just that other people that have storage there some are friendly but others will block the untire hallway and prevented me from getting to my unit causing me to have to find another way around the main hallway
daniel r. | Online Move InFriendly people, very clean offices and storage area. No negative issues.
Bradley Y. | Premières impressionsBest experience I have had with uhaul.
Christopher R. | Premières impressionsThe young lady that checked me in was awesome, knowledgeable and friendly
Gene V. | Expérience généraleJames Johnson was friendly and efficient. I would rate this experience as a 10 out of 10. This is in complete contrast to my past experience with the facility on Canal street where the staff do not value the Customers time and are inefficient and not focused at all. ie they Stand around talking while the line forms out the door.
Steven S. | Expérience généraleFriendly and helpful staff.
Jonthan S. | Premières impressionsA very well ran and clean facility
michael F. | Expérience généraleThis is the 2nd year we have used this facility for our daughters dorm storage. We are very pleased with the location and cleanliness of the place. We will be back again this year after schools done.
MICELLE L. | Expérience généraleMy storage was not as secure as I had hoped . My soon to be ex-husband seemed to be able to enter , take and or move things out of it, (nothing in my storage belongs to him ) and he did not have a key or permission from me to get into it.
Robyn M. | Expérience généraleI was very disappointed in the fact that I was required to pay for the complete month when we only were in the unit for 6 days of the month. I realize it probably is covered somewhere in the small print of the contract. But to me is a very dishonest business practice to charge for time not used. Many other providers would pro-rate the fee by amount of days used. I will strongly evaluate if I ever use U-Haul again.
Randy M. | Expérience généraleStaff was super polite and helpful. Storage unit was clean and easily accessed. Truck was easy to drive and readily availabe.
Gretchen H. | Premières impressionsThe best service at the most difficult times.
Alexis S. | Premières impressionsI have no complaints about the staff. Both of my visits to the facility they have been helpful and professional. It also appears to me to be a well kept facility. My only complaint is that both times I have gone they seem to be having system issues causing everything to move very slowly, having to re-enter information because the system is not cooperating, etc. This lead to long wait times and I have to imagine your employees and other customers get frustrated. You really need to fix these system issues!
Brystal N. | Premières impressionscouldn't have been better.
David W. | Expérience généraleFriendly and efficient- great operation!
linda a. | Expérience généraleeveryone was courteous and professional. very pleased.
David W. | Premières impressionsThe representative we worked with was fantastic, friendly, and got our move going smoothly for us. The free month of storage has no strings attached, and is a godsend.
kristen s. | Premières impressionsYour personal were pleasant and helpful.
PAUL S. | Premières impressionsThe facility is clean. The staff was professional.
James R. | Premières impressionsBest, cleanest, nicest employees!
Kori S. | Expérience généraleThe staff at the Thompson Rd location is always amazing.
Linda C. | Premières impressionsvery clean and well lighted and secure. had an issue when trying to close out our unit but problem was taken care of quickly
Michael A. | Expérience généraleNot at this time.
Lila N. | Expérience généraleVery helpful, great location and facility
marta r. | Premières impressionsGuys were pleasant n professional..will definitely be back if I ever need to move again or to rent a storage unit...place was clean n nice...I'm a very happy customer!
Faith S. | Expérience généraleI loved everyone I worked with for this. Moving is a stressful process and the folks at the carrier Circle U-Haul made it way less stressful for me!
Steven M. | Expérience généraleThey are the best !!!! 👍😊 Thank you so much!!!
Lilibelle T. | Expérience généraleSlow service, never enough employees to assist, overpriced
gary b. | Expérience généraleThe guy who help was great, made my day with how easy he made it for me after the day I had been through already. Hands down the absolute best experience I've had with uhaul in 20yrs! Thanks You!⭐⭐⭐⭐⭐
Chris M. | Premières impressionsVery Happy with the storage unit
Michelle L. | Expérience généraleVery helpful and very knowledgeable and so nice! Merci.
Lilibelle T. | Premières impressionsStorage rates are ridiculous. They dont prorate so you lose out money if you move early.
Teniesia H. | Expérience généraleWe greatly appreciate the free month that same with a trailer rental. It was a life saver!
Susan R. | Expérience généraleI did not get the name of a gentleman who took care of me, but he was extremely helpful and patient. Very informative as well. Very positive experience.
izabela J. | Premières impressionsGreat customer service and immaculate premises.
Susan R. | Premières impressionsI am very happy with the service I received at U- HAUL. THEY ARE GREAT.
mellisa c. | Premières impressionsWill be using this facility again for storing my daughter dorm room stuff that doesn't need to come home with us.Kori was very helpful and very nice.
Michelle L. | Premières impressionsWe used a brand new Uhaul storage place so it's very clean and all of the staff are friendly, helpful and kind. It was the one nice part about moving.
susan c. | Expérience généraleKori Gray was very helpful and professional. The facility is clean and dry.
susan b. | Premières impressionsMove in was swift and easy :) .
Oretha S. | Premières impressionsGreat Experience and very nice worker at the Syracuse drop off. Would definetly use again.
Owen M. | Premières impressionsCorey was extremely helpful during my visit and went above and beyond in providing excellent customer service. I couldn't be more pleased.
Jackie B. | Premières impressionsThe gentleman was very helpful on helping me pick the right size unit for what we needed. We appreciate all his help. He was very friendly. Great Work.
Carlotta B. | Premières impressionsStaff was excellent
LINDA C. | Expérience généraleThe people that work there are very help full. Will use this facility again.
david c. | Expérience généraleThis has become my favorite UHaul store. Everyone that works there has been so nice and extremely helpful! I moved out of state but I still recommend that particular store to my friends back in Syr
Heather G. | Expérience généraleI would highly recommend Uhaul of Carrier Circle. The facility was extremely clean and well maintained. The staff were very helpful and friendly.
Patricia T. | Expérience générale