Customer Reviews for U-Haul Moving & Storage of Carson

1232 évaluations

1930 E Via Arado   Rancho Dominguez, CA 90220

(310) 735-0577

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(310) 735-0577

1930 E Via Arado
Rancho Dominguez, CA 90220

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

I never made this order, it's fraud I tried to get through to you picking up almost 2 hours of my work day yesterday losing money to do so I'm very upset

Herman D. 
Évaluation :
5

OUTSTANDING.

Jimmie J. 
Évaluation :
5

Excellent customer service

Michael S. 
Évaluation :
4

Not charge so much. People are trying to get back on their feet. The only reason I used u-haul was because of time. If I had a little more time I would have used enterprise instead much cheater.i would have paid for two days.you hurt people when you charge them so much for mileage.

ALICIA W. 
Évaluation :
5

I am very impressed by the comprehensive service. The communication was great and reliable. The container was dropped off and picked up on time and the drivers and dispatchers were great.

JULIE T. 
Évaluation :
5

Please tell people to take a picture of gas gauge and miles .. the drop off location is Lying about my return gas level.. Straight shady..

NICHOLAS M. 
Évaluation :
5

Rental and return was a breeze. The employees were extremely helpful and courteous.

Calvin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Norith S. 
Évaluation :
4

Inform customers, that they may need to fuel the vehicle.

ALVIN H. 
Évaluation :
5

Awesome service in both shifts. Definitely coming back to this location.

Miguel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda P. 
Évaluation :
4

I'd have given an Excellent rating except in CA when picking up the container.. the employee had a "FUCK" printed on his clothing that was very large.and could not be mistaken. I thought that refelcted poorly on Uhaul. Everything else was great.

KENNETH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taza D. 
Évaluation :
5

Please hire competent efficient employees. It makes no sense that one should consistently wait oh hold over 30minutes to a hour to receive assistance. Customer service after contacts are signed is atrocious

Reneau C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANEA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wilbur J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VAN B. 
Évaluation :
5

Both the girls I dealt with in LA and Maui (Aubrey) provided excellent customer service and were able to make changes as needed without any issues. I would recoomend them to friends!

Gaylene N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

suzanne R. 
Évaluation :
5

Excellent service à la clientèle

Monique B. 
Évaluation :
1

Arrived at wrong location. Put me on hold while trying to figure out cost/charges to order of 4th u box long enough that I had to call back while still on hold and reached same person who put me on hold. Got price, agreed to it, box came, we filled it and all were picked up together. Unfortunately only the original 3 shipped and 4th box stayed in California. I drove to Texas, unloaded 3 u boxes, and flew back to California and the 4th u box hadn't even left. I called and it was being shipped that day, and next thing you know I am being charged another large amount which was never discussed. Entire experience was horrible except dealing with Caleb from Mckinney uhaul location. He's been the most helpful. Filed a complaint with Megan and was told I would be contacted in 3 days, it's been a week and still nothing. Never again will I use anything related to uhaul.

Joshua D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GOLI B. 
Évaluation :
5

It was a great experience! Shanda was prompt, polite, and professional: A pleasure to work with!

Brian A. 
Évaluation :
5

I was told I was gonna get a 50 $dllr credit Due to me not getting my rental at my first stop and had to go to a different One but over all it was good

JOSE M. 
Évaluation :
4

Customer service needs improved.

STACEY S. 
Évaluation :
5

Very good people working here. Very helpful and professional

IAN JOSEPH F. 
Évaluation :
5

very professional staff, definitely i will come back...thanks a lot

Alex C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julior M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Onyedinachi I. 
Évaluation :
5

Excellent customer service.!

MONIQUE P. 
Évaluation :
1

I called Carson couple of times and after waiting for more than 20 minutes, I was told that system was not working. They told me that GM will call me after sending an email but he/she dint care. There was insurance on my contract but some fault on your side wasted all my time and energy : online chats, calls. Nobody could help : Useless support system. My goods were safe that's the only good thing in the whole experience.

Ganesh C. 
Évaluation :
5

Everyone was friendly and professional

Norm C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC N. 
Évaluation :
1

This place will over charge you so make sure to take pictures and check all charges on receipts . I only drove 26 miles and was charged 32 miles .. from getting a 19,99 $ truck I ended up paying 78 $

Ana O. 
Évaluation :
5

All was very smooth to get the van, add days, and return. Payment due was fair and correct. Merci.

David C. 
Évaluation :
1

Cedric is the only one at that location that knows what he's doing. A complete lack of communication. A cluster fuck of a business.

Richard C. 
Évaluation :
5

No improvement necessary.The best service ever!

Leonidas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose C. 
Évaluation :
4

Great !

Amanda M. 
Évaluation :
5

Quick check in and return process along with personable customer service.

Carmen C. 
Évaluation :
1

I was overcharged for 2 days on a rental that was less than 24hrs. The truck was rented on 1/4 of a tank and returned at the same level. However, I was overcharged an absorbent amount for gas. I called the store and after a long debate I was refunded an amount that was not suitable. I would expect much different from store management.

Vincent B. 
Évaluation :
5

Reserved a truck for 12:30 but nothing was available until1 pm so we wasted some time waiting for a truck to be returned. Not sure why that happened.

SUSAN C. 
Évaluation :
5

Great service throughout as always. Looking forward to using service again at the end of the month. Regularly referring friends to this location specifically! Marcus, Cindy & others are the best,

ROLANDA M. 
Évaluation :
4

My guarantee 20 truck wasn't there. A hour later I got lucky and got a 25 foot. Quite stressful knowing I had movers and friends to be at my house at 9

Timothy L. 
Évaluation :
5

It all was so smooth from pickup and return

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cedric H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA L. 
Évaluation :
1

I received 2 different calls, hours apart, from the U Box driver on April 12th informing me that she was on her way to drop off my U Box. I was quoted a drop off time of 8am-11am and did not receive my box until around 4pm. I later received a call from the location telling me my U Box would be picked up April 13th, between 3pm-4:30pm. The morning of April 13th I received a call from the U Box driver telling me that she would be picking up my box before 2pm that day. When I explained that customer service quoted me between 3p-4:30p she replied, “No, i'm off at 2 o'clock so it'll be before then” in a rather irritated manner. At 3:45pm that day I received another call from the driver telling me that she was now on her way to pick up my U Box and quoted me a 20 minute arrival time. She never showed up. I began to call her, with no answer. I called the location multiple times, with no answer. At this time it was about 5pm and this particular location does not close until 7pm. When I finally got on the phone with U Haul's main customer service line, the agent could not give me an answer as to what happened. She also tried to contact the location but there was no answer. She assured me that my U Box would be picked up the following day and that it would not have an affect on my destination delivery date. The morning of April 14th I received an email receipt of the charges for the delivery/pick up of my U Box, but my box had still not been picked up. I then called the location, during normal business hours, to inquire and there was no answer. I proceeded to call multiple times until finally an agent answered. I explained my situation and told the gentleman that I just wanted to make sure my box would be picked up that day and to inquire about what happened the previous day. He did not have an answer for me but told me that my box would definitely be picked up on this day. He then proceeded to tell me that his manager, whom was standing right next to him during this phone call, recognized my phone number and reassured me that I was a priority since my box was not picked up the previous day. I asked to speak with the manager since I could hear him relaying this information to the agent on the phone. When the manager, Marcus, answered the phone, his attitude was abrupt and condescending. I informed him that I just wanted to make sure that my Box would be picked up considering I was told on 2 separate phone calls the previous day that someone was on their way to pick it up and then no one ever showed up or even bothered to inform me of what was going on. Marcus, with a very unapologetic and bothered attitude, responded not with an apology, but by telling me briefly, “There was an accident. Your box will be picked up today.” There was nothing left for me to say seeing as how this person clearly had no interest in my situation. That morning after my phone call with Marcus, a driver called me to tell me that she was “on her way” to pick up my U Box and quoted me 20-30 minutes. About 2 hours later the same driver called and asked me again if my Box was ready to be picked up. Seriously? If you're not ACTUALLY on your way to my location then why are you telling me that you are? I wasted a ridiculous amount of time waiting for my U Box to be dropped off AND picked up and no one informed me that my presence wasn't even required for the pick up. This U Haul location and it's employees are by far the worst that I have encountered in this company.

Alexandria N. 
Évaluation :
3

I was charged for 15 miles of use but TEN GALLONS OF GASâ" Make it make sense. I'd like to refunded the excess gas.

Romerryll F. 
Évaluation :
5

Allow cash transactions for Cargo Vans and Pick Ups. Today was a real inconvenience because there were issues with the computer system (non-related to staff and employee behavior), and unfortunately, I was late helping a friend move out and she didn't receive her deposit back. I always use cash and my transactions go smooth as butter.

justin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORRAINE T. 
Évaluation :
5

Excellent customer service store manager Marcus Bell went above-and-beyond he gets a thumbs-up I will be returning to his location

Christian J. 
Évaluation :
5

they were grate

chris V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY B. 
Évaluation :
3

The team was all very nice and helpful when we were able to get ahold of them. Contacting them through phone or email was difficult, but they did seem understaffed and overworked due to the demand from the pandemic. Overall, everything was accomplished as planned.

lukis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BREANA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Canova E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANDRE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN P. 
Évaluation :
5

The crew working Sunday afternoon was great. Quick friendly service I will make this location my go to from now on great service couldn't have been happier thank you

Victor G. 
Évaluation :
1

Uhaul treated me extremely unfairly. I now hate your company and will refrain from doing business with you for the rest of my life. You caused me to lose thousands of dollars and you did not deliver my goods. I have been forced to purchase my own trailer and move myself. Uhaul is a terrible company. I hope it goes bankrupt and disappears.

Larry S. 
Évaluation :
5

Maybe check to see if the movers or loaders that you have signed up or working with you is still in business before you just recommending them to your customers that signed up for "moving help". The last "unloader" that was automatically assigned to me in Coppell, TX was not even working or in business anymore, so, I had to call UHaul again to rearrange a new "Unloading" company which was Moving Made Easy which was a great company. The original one that was assigned to me was not even answering his phone and it turned out, it's not even his phone number anymore. Maybe UHaul could make an effort to make sure all movers doing work with you all are legit and still in business by the time we need them.

eusem M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rocio B. 
Évaluation :
2

The yard man was very curtious and helpful. The front office lady appeared to careless to my needs. She made me feel like I was bothering her to come in and rent a trailer. I will not be using this location ever again!! This lady needs to have training on how customers view her and her attitude!!

EDDIE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VAN B. 
Évaluation :
5

I'm very happy with the U-Haul box that I used for my move from California to Georgia they keep me updated with emails and arrived when they said they were on schedule and picked up on schedule I appreciate your service and I will recommend and also use again

Karen B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josh N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya V. 
Évaluation :
3

Good customer service

MELQUIADEZ V. 
Évaluation :
5

The Equipment was in great condition! But what sets this place apart is the absolutely fantastic customer service! From the beginning when you pick up your equipment to the last when returning. Absolutely 5 STAR ⭐️ the whole way! I do truly appreciate it. I WILL from now on be requesting this location for my rentals from now on! Merci!

DUANE R. 
Évaluation :
3

The truck smelled like cigars and the back of the truck was not swept out.

KEELIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina R. 
Évaluation :
5

From pickup to drop off, the employees were very friendly and helpful and knowledgeable about the equipment I rented.

George H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAOMI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM W. 
Évaluation :
5

Thank You!!

Leroy W. 
Évaluation :
5

Four (4) U-Boxes in warehouse storage, awaiting final address destination. Who ever thought of U-Box idea is a genius! Kudos to Manager Marcus for smoothly arranging last-minute fourth U-Box for me.

ROBERT M. 
Évaluation :
5

Nice service!!

LUIS M. 
Évaluation :
5

It was so easy to store this way. I was able to get it, store it, they picked it up and returned it when I needed it. Everything was safe and secure,

Deborah G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alana H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUILLERMO R. 
Évaluation :
5

They are very professional, very good down to earth people who has ver good manners. They are the best that I have seen in these 21 years + that I have been dealing with your company. Very pleasant smile, unlike the thug attitude people I have witness at the Vannass and Roscrans Uhaul years ago, for which the main peorson in charge was very unprofessional and the attitude was totaly ill mannered for which I complained, and you never did anything about it or investagate the situation.

Constance C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

Great staff. They were very friendly

MARTA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicola G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AIDA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Double check the equipment number. Jade was amazing and very friendly! Jamie (I think) was extremely helpful with my return. I will refer everyone to this location!!! Thanks so much

janice R. 
Évaluation :
5

good peoples

NOE H. 
Évaluation :
5

Everything was exactly what we needed. I was totally impressed with the young lady who serviced us. She was so young and sweet and kind, but she sure impressed me with her ability. Merci

Judy G.  |  Expérience générale 
Évaluation :
4

Although it was scheduled for delivery for 13th of April it was available before hand. Considering that a customer is moving you would think I want my furniture as soon as possible.

Chelsi C.  |  Expérience générale 
Évaluation :
5

The Girl that came to deliver/pickup the PODS was excellent. She provided great service, with smile and answered all our questions. the ones she could not she followed up and called up with answers.

Vijay M.  |  Expérience générale 
Évaluation :
5

I answered no to all the questions, because I never had to go to the location so I cant really check any of the boxes.

jose a.  |  Expérience générale 
Évaluation :
5

The Ubox service was such a great option for us. The delivery and pick up personal were so friendly and helpful. We needed access once to one of our boxes over the holidays which was super easy.

ashley h.  |  Expérience générale 
Évaluation :
5

Merci

Trevor H.  |  Expérience générale 
Évaluation :
5

They were able to accommodate my need for a quick drop-off and pick-up on a Saturday. I appreciate that.

MICHAEL G.  |  Expérience générale 
Évaluation :
5

Marcus and Cedric and Everyone else at this location is AWESOME. We still have 1 more Ubox at this location.

MARLIN S.  |  Expérience générale 
Évaluation :
1

very disappointment I was storing practically my whole house and what shows up is two small storage bins and still want to charge me for delivery And pick up and one month disappointing disappointin

Glenda A.  |  Expérience générale 
Évaluation :
5

I moved from Oregon to Long Beach utilizing a U box. The staff at this location were absolutely wonderful. So kind and helpful. Best Uhaul experience I've ever had (and I've moved a LOT)!!! Merci.

JENNIFER N.  |  Expérience générale 
Évaluation :
5

They couldn't be a better endorsement than I can provide because they called m today my payment had not gone through & they're giving me some time to address it as I'm @ the hospital.

JOE M.  |  Expérience générale 
Évaluation :
5

This is one of my favorite Uhauls. I use to go here a lot but I moved.. Everybody at the store was great .. Miss you guys

yvonne c.  |  Expérience générale 
Évaluation :
4

The staff was very helpful & courteous in helping me with my U-Boxes.

kEITH M.  |  Expérience générale 
Évaluation :
5

High praise for Anne, Mgr of Lex.,Ky terminal. Unhappy with reservation Ctr. over quote for Movers's fee and pay code. My brother in Ca. happy with service of Carson staff

jim l.  |  Expérience générale 
Évaluation :
5

Angela was skillful with delivering and picking up the U Boxes. Everyone I talked with was pleasant, I am very pleased with the service.

Marilyne L.  |  Expérience générale 
Évaluation :
5

Very professional and always prompt. Would highly recommend.

reginald b.  |  Expérience générale 
Évaluation :
3

I used Ubox service, so I never saw this facility first hand. So I can't really rate it. But I can rate Ubox service as a whole. It''s overpriced vs just hiring movers.

Darran H.  |  Expérience générale 
Évaluation :
2

Still haven't heard back (going on 10 days) w/r/t the complaint i lodged on the inadequate staff training that resulted in me being charged for an additional month rentals on the 2 UBoxes i rented.

cromwell m.  |  Expérience générale 
Évaluation :
5

Yay

Janae A.  |  Expérience générale 
Évaluation :
1

I called several times trying to resolve my issue, even left messages for Marcus Bell @ 310 847 0116 WITHOUT a return call and Carson office directly. I also was promised a credit and follow up call

BARRY L.  |  Expérience générale 
Évaluation :
5

thank you for your help

seungyoo p.  |  Expérience générale 
Évaluation :
5

I love the customer service here.

Yosseli S.  |  Expérience générale 
Évaluation :
5

I did not physically go to the facility. I had a UBox shipped there and then delivered to my house. Jennifer who brought my box provided above and beyond customer service. She was outstanding.

Alan P.  |  Expérience générale 
Évaluation :
4

Thanks

EVON R.  |  Expérience générale 
Évaluation :
1

I will never use nor recommend your services to any friends or family. Customer service was the absolute worst

Monica W.  |  Expérience générale 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page