Le client n'a pas laissé de commentaire.QUINTIN M.
U-Haul Moving & Storage of Castle Hills
Pour nous contacter
San Antonio, TX 78213
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Michael S.
A very helpful staff!Gregg F. | Expérience générale
Great staff!GREGG F.
Great staff!Gregg F.
Nice lady met me at entrance, very helpful and caring while explaining my minor additional charges.Wayne C.
My u-haul reservation was canceled three times and notice was not given to me until after the fact each time. On the third time luckily I checked the reservation before I went to sleep only to find that it to had been cancelled. The first two reps that I spoke to at your 1-800 reservation line did not help me in the least. I am still trying to understand how it is that someone calls to make a reservation and the people at the sites just give away their U-Hauls and then notify them hours after the fact or days after the fact even. I have moved seven times each time using a U-Haul and have never had this experience before but will never use U-Haul again after this experience. U-Haul should be ashamed of itself for how it handled this whole situation from start to finishJUDY P.
The light duty dolly was not in the vehicle but luckily they refunded me my 7,00 $ once I informed them of the issue. Great customer service throughout the processTristan G.
Le client n'a pas laissé de commentaire.charles W.
Mr.Kevin Taylor enlightened my day wonderful service a real professional experience THKS CIAO Ms.Hollywood ðŸ’ƒðŸ¾THANKS ðŸŒžSAKEENAH R.
Not charge your customer fees for something they didn't even do wrong. I rented the U haul online with 211 miles available but was told upon return that I was only given 186 miles to drive the vehicle. Completely unacceptable on U hauls part!Johnny R.
This was not my original, confirmed reservation for 10/31. I produced my conf # at the 1st location but they had no record so found a truck in vicinity. I was ticked with failure w/confirmed reservation because I'd hired a helper to load the objects. Increased my costs of the move.Kathleen F.
Nothing, the service was amazing, very friendly and helpful staff.Denise R.
Le client n'a pas laissé de commentaire.RAFAEL D.
Le client n'a pas laissé de commentaire.David A. | Premières impressions
The lady was super helpful!Roshid A.
Excellent serviceMAULUDDIN R.
Le client n'a pas laissé de commentaire.Elda S.
Le client n'a pas laissé de commentaire.Lucille D. | Expérience générale
Staff very friendly and helpful.Linda S. | Expérience générale
Le client n'a pas laissé de commentaire.Yan C C.
The guy who checked me out parked the truck where it was tricky to get it out. He also did not have me check it out for previous damage. I have used uhaul before and they were much more informative.JOANNA L.
Le client n'a pas laissé de commentaire.Nora M. | Premières impressions
Le client n'a pas laissé de commentaire.ARNOLDO S.
Le client n'a pas laissé de commentaire.guadalupe S.
Le client n'a pas laissé de commentaire.Ralph P.
Alanna Mclellan is always so kind, patient, and helpful. I appreciate her how she reaches out to customers if there is an oversight on payments. She listens and is ready to make any changes necessary. Thank you for offering excellent customer service!Aurora D. | Premières impressions
Le client n'a pas laissé de commentaire.Andrea D.
Ive only rented one other unit before, and it was with another company. I dont have much experience in renting storages, but if anyone were to have a first storage unit experience, I hope they have one as great as I had with Uhaul. The exterior and interior were very well cleaned and maintained. I appreciated the free dollys for customers to help transport their belongings. I loved the benefits of having an elevator and a indoor unit too. The other storage company I had prior, didnt seem to have pest control and there was always bees attacking me. So knowing each unit had pest control measures gave me piece of mind. Best of all, the entire staff was polite and helpful from the moment I applied, to them waving me goodbye as I exited for the last time. I wish I couldve been a customer longer but I only needed for a quick move. I will definitely use this location if I need a unit in the future and hands down recommend anyone I know, to Uhaul Storage. Its a moment that is never forgotten when a customer experiences real customer service, with that said, thank you!chantel m. | Expérience générale
Huge Storage Location. Great people working there.ANTHONY S.
Maggie went above and beyond to help me!Teresa K. | Expérience générale
Fast friendly service, informative and very clean facility.Linda S. | Premières impressions
Le client n'a pas laissé de commentaire.EDUARDO M.
Le client n'a pas laissé de commentaire.HALEY V.
Le client n'a pas laissé de commentaire.Edgardo C. | Expérience générale
Le client n'a pas laissé de commentaire.Milad K.
Le client n'a pas laissé de commentaire.ANDRIA H.
It felt like I was under pressure using the truck. I got a smaller u-haul that's all they had available then I was rushed 1 hr before my time to bring the truck back. They were trying to rent it out again. The lady that helped me was terrible. I have been renting U-Haul all across the country this has been 1 of the worstLonnie D.
Le client n'a pas laissé de commentaire.Marquis H. | Expérience générale
Le client n'a pas laissé de commentaire.Ronald M.
Le client n'a pas laissé de commentaire.Olivia G.
Our only complaint was lack of parking when picking up the truck. If you are aware of that you are good.Mark H.
The staff is great and very helpful.Oscar V. | Expérience générale
Le client n'a pas laissé de commentaire.Gilbert S.
Great customer service!Samantha A.
The office manager was fantastic! I would definitely recommend this location!Carolyn Z. | Expérience générale
Le client n'a pas laissé de commentaire.Vendetta L.
Le client n'a pas laissé de commentaire.Carlos L.
Van was ready when we arrived and the manager was very friendly. No negative issues.Clay P.
Le client n'a pas laissé de commentaire.CARL T.
Le client n'a pas laissé de commentaire.CECILIA B.
Le client n'a pas laissé de commentaire.Patrick M.
Paige And Alaina were extremely helpful and went above and beyond EVERY time I interacted with them, on the phone and/or in person.. I would absolutely recommend and choose this particular location again because of the customer service, these ladies, both provided! Thank you both for everything!!!!Toni W. | Expérience générale
Vuestras cifras son pocas altas.JESSE T. | Expérience générale
Le client n'a pas laissé de commentaire.Patrick W.
Le client n'a pas laissé de commentaire.Vendeta L.
Absolutely nothing. The entire experience start to finish was easy and pleasant!Jenna J.
Le client n'a pas laissé de commentaire.Armando V.
Le client n'a pas laissé de commentaire.Michael P.
Le client n'a pas laissé de commentaire.Deborah B. | Expérience générale
Le client n'a pas laissé de commentaire.Benito V.
The employee was not wearing a face mask when he approached the truck I rented. The parking spot that the 10ft truck was parked in a 4 car parking lot with a car parked directly behind me. My husband had to get out and direct me backing out just to leave the facility. Would not recommend it - especially if the truck you're renting is parked in front of the gated entrance in such a small parking lot.Kaitlin D.
While I parked my motorhome there, it was hit and scratched on the back right side. But the worst is someone stole my catalytic converters from underneath, that cost me 1 700 $to replace. It's not a safe place and they wouldn't even try to look at the videos or figure out the infrared alarm. It had to be someone who drove in or it would be on the videos. They still owe me for time since Ileft before the month was over.rebecca b. | Expérience générale
Le client n'a pas laissé de commentaire.Justin G.
Great Customer Service, very helpful and friendly.Bobby B.
Easy, seamless process to rent and return. Will rent again. Much more economical than renting a vehicle from Home Depot. Thank you!Marcia B.
Le client n'a pas laissé de commentaire.Donald D.
Alanna was very helpful, knowledgeable and very friendly.Lori M.
Alana was outstanding.....she helped me very very muchCAROLYN B.
Le client n'a pas laissé de commentaire.EDUARDO C.
Extremely helpful and patient great serviceGloria Z.
The very first lady (didnt get her name) I met was very friendly and helpful. I appreciate that after driving 2,5 days across the country, and then surviving I-10 construction with TX drivers while pulling a trailer diving and dolphining over all the roadwork.John S. | Premières impressions
The first woman to greet me was very friendly and helpful (I dont know her name). The other staff were merely adequate, smiles must cost money, and I'm too cheap for that.CHUN HOW S.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.Deborah B.
The dolly in the truck for impulse renting gets in the way, as does the bag of moving bags. Please give an option to remove them.Anthony M.
Le client n'a pas laissé de commentaire.Dorothy D.
Le client n'a pas laissé de commentaire.Austin L.
Storage is fine but not conducive for trailer returnsDennis V.
Le client n'a pas laissé de commentaire.Marechia F.
Very friendly attendant and excellent vehicleDonny C.
The UHaul Rep was very friendly and helpful. She made my experience a great one and I really appreciate those qualitiesMary P.
Nothing, this location is awesome!!!!!!Arturo R.
Le client n'a pas laissé de commentaire.Garry R.
Le client n'a pas laissé de commentaire.Joe A.
I like this one better than any other I have been to in the past.Vicki S.
Great customer service!!!Richard A.
great stafflee l. | Premières impressions
Communication was severely lacking between employees and ...there was confusion between which van was rented by whom and I feel I was overcharged. They asked that I agree to a rental schedule that wss about 7 hours when I paid for an entire day. This caused my whole day to run on limited time, resulting in me selling some things I couldn't move on my own at 70 $less than I would have gotten had I been able to wait for my muscle to arrive. Not happy. Not at all.Misti F.
Alana was OUTSTANDING HELP!!!!!Carolyn B. | Premières impressions
Le client n'a pas laissé de commentaire.Joseph I. | Premières impressions
Le client n'a pas laissé de commentaire.cortez J.
Le client n'a pas laissé de commentaire.Joseph I.
Le client n'a pas laissé de commentaire.Raul R.
Le client n'a pas laissé de commentaire.Elvira J.
Le client n'a pas laissé de commentaire.Leticia G. | Premières impressions
Le client n'a pas laissé de commentaire.Ramona R. | Premières impressions
Le client n'a pas laissé de commentaire.Ramona R.
Le client n'a pas laissé de commentaire.Michelle P.
Fast and very helpful.Henry B.
Customer service is great! The property is very well maintained. However the trucks are worn down and should be replaced or at least fixed! The alignment was off and there was a pretty big crack/hole on the speedometer gauge cover. Other then that the location and staff are great and also took COVID-19 seriously by completely sanitizing the trucks inside and out. THANK YOU!!!Marivel G.
Le client n'a pas laissé de commentaire.paul p. | Expérience générale
Le client n'a pas laissé de commentaire.Wilford J.
Nothing, the office was clean, the employees were helpful and extremely nice.alex B.
Le client n'a pas laissé de commentaire.William P.
Guy seemed very very tired and distracted. Felt like an inconvenience to him.Cameron L.
Le client n'a pas laissé de commentaire.James Q.
Great service. Friendly and courteous.Hector S.
The customer service was excellent. I was able to get to my spot with no issue. The room recommendation was perfect for my needs. I appreciate the one month offer of storage with my move up front. It was one less thing off my mind while I finding my new place. I even stayed an extra month. I was not in a rush to make a decision on a new address. The only 2 things I think the corporate team would approve would be to repaint the faded logo sign and fix the drainage in facility. A pond of 30' by 6' and 2" deep will form when it rains in front of the storage rooms.Randy V. | Expérience générale
Le client n'a pas laissé de commentaire.Hector S. | Premières impressions
I will never use UHAUL ever again. I am so disappointed and appalled by the horrible customer service and the grossly inaccurate mileage record. The truck was used less than 50 miles, covered by insurance which, as stated on your website, covers up to 4 gallons of gas, so the gas charge was fraudulent as well as the mileage. I requested proof of the mileage BEFORE I was rented the vehicle, for the previous customers mileage. There were numerous setbacks at the location, the ladies had several system issues and ended up having to give us free boxes cause they couldn't figure out how to add it to the charge. And now you're telling me that someone who couldn't figure out how to add moving boxes to the sale is charging me hundreds of dollars for miles that we're not driven, and you're not providing me of any proof other than a contract that could be and is in fact entirely inaccurate. Where does the insurance come into to play in this situation?Ivette O.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Corinne C.
Le client n'a pas laissé de commentaire.tammy Y.
Customer service was wonderful. Availability of equipment was exceptional. The location was difficult to navigate because of the gated area for the storage facility and parking was practically non-existent.Cynthia H.
The phone wait was horrible. I picked up my van mobile method and was disappointed in the long wait to get help. Not sure if I'd rent again.Julio M.
Love this locationJimmy P.
Le client n'a pas laissé de commentaire.Waleed A.
But the regular employees great customer service friendly the manager not so much very rudeMario V. | Expérience générale
Le client n'a pas laissé de commentaire.Ky C.
I was charged for an extra day with coverage even though I returned the uhaul on time. Website didn't work properly for digital return. Customer service ensured that I wouldn't be charged, but this was not the case.John C.
I didn't know that the insurance was something you get charged for daily. I needed to use the uhaul for a few extra hours and got charged the insurance fee twice. I feel like that should be a one time fee for the length of time you have the vehicle. Also I'm pretty sure uhaul has the best coverage for all their vehicles so why do you have to pay for insurance or risk driving without it. For how much I paid I'm just gonna hire movers for my big stuff and make multiple trips with my own vehicle next time.Sergio V.
They just came late because of car issue. Other than that very good overall.REZA M.
The young man who checks me in and out is amazing. He is always so nice!Carol H.
This is the second time I have conducted business with this location. It was a great experience. Great customer service and the unit was clean and very easy to access.Maria C. | Expérience générale
Awesome service and friendly employeesMarechia F. | Expérience générale
Le client n'a pas laissé de commentaire.Marechia F.
Truly a GREAT storage facility!!!! I was a customer for over 4 years and never had an issue. ThanksROBERT M. | Expérience générale
I have several units and the office staff has always been helpful and friendlyDutch A. | Premières impressions
Nothing! Staff is amazing, service is amazing! Manager is amazing! I rent an office space from this location. Not one issue! I recommended this place to a business owner I know, he is now renting an office from here! The only thing I would like to suggest is. If you have a customer that rents an office from you and like me, needs more space. I think a discount on storages would be great! I just rented a 10x30 and wish I could have gotten a discounted price on that since I rent an office suite from you. Just my 2 cents... Thank you!!!Carl R.
Quick convenient and friendlyIsabel A. | Premières impressions
I had such an easy experience moving in and out of my storage unit. Mrs Alanna and her staff were wonderful and willing to assist. I will definitely keep this facility in mind for future needs!Misden G. | Expérience générale
MerciGERONIMO F. | Expérience générale
Always very friendly staff , Especially the manager, Awesome Personality, I will highly recommend this Property to all of my friends and anyone who asks.William P. | Expérience générale
U-haul's services were very good and my family benefited from them and the reception staff was very friendly. I would recommend anyone to use U-haul's.alfahad a. | Expérience générale
The staff are friendly, but not necessarily on the ball. They were considerate and timely, but struggled to implement contracts and operate their software quickly and correctly.Richard M. | Expérience générale
Great service - professional and helpful. Thanks!Demetrius M. | Expérience générale
Lack of cameras on site. My car was broken into between May 2018 and July 2019. I was never notified my car was broken into, was just told to give a police report and go through my insurance company.Tyrone T. | Expérience générale
The staff at this location we're great. I had issues getting in after hours and called the number at 3 in the morning. The manager answered,,, have asleep, lol, and got on her laptop and got me in.Frank L. | Premières impressions
Danny is great! Perfect customer service and went above and beyond his duties to help me.UBALDO H. | Premières impressions
Very professional and treated with friendly attitude.Joe V. | Premières impressions
Staff friendly and storage unit and property clean and maintained.Monica C. | Expérience générale
Convenient location.MIKE B. | Expérience générale
Très bienalejandro m. | Expérience générale
The staff here could not have been any better. They were so friendly! If I ever need to use a uhaul again I will 100 % go here, and recommend anyone who needs uhaul to go here.Kip W. | Expérience générale
S.O.Tricia T. | Expérience générale
I have been using this place off and on for at least 9 years! I always come back because the manager is awesome! I didn't reserve a truck but she found one immediately! Fantastic service like alwayMarie E. | Expérience générale
Personnel amicalPerry W. | Premières impressions
Alanna went above and beyond to help us. Because of the excellent customer service we received at Castle Hills we will use UHaul for any of our future moves.Tricia T. | Premières impressions
Very clean and convenient location, manager is very friendly.james s. | Expérience générale
Everything was explained and a pleasant experience overallRoger Thomas T. | Premières impressions
The staff is awesome!!!lisa r. | Expérience générale
Our family had this storage room for a number of years and during this period of time we absolutely had no complaints. All personnel were kind, helpful and professional.FLETCHER H. | Expérience générale
Very nice and helpful staff!elizabeth d. | Expérience générale
Location is very close to the airport.REGGIE C. | Premières impressions
Have recommended Uhaul to many people. Was very pleased with their services.Marylou V. | Expérience générale
Service was quick, didn't like the bigger upgrade only had suitcases. Everyone was professional and courteous.Gwendolyn B. | Premières impressions
Manager and employees are all very nice, helpful and friendly!elizabeth d. | Premières impressions
I received outstanding customer service during a stressful time. The ladies show kindness, patience and support. Thanks so much!TAMARA T. | Réservation
Excellent staff. Very helpful.john g. | Expérience générale
Nayolanda g. | Expérience générale
Great jobIngrakim S. | Expérience générale
I want to thank Roger for being so helpful. If it wasn't for him I may have chose a different facility. He answered all my questions and had great customer service skills!Jennifer T. | Expérience générale
Everything was great.ANN P. | Expérience générale
Keep up the good workBelinda G. | Expérience générale
Only planned on storing my things for a month and ended up needing the unit for a while lSamantha R. | Expérience générale
You guys were always very helpful, and again, thanks for the excellent service..JOSE D. | Expérience générale
Thank you to the staff for a swift departure from our storage unit!melinda p. | Expérience générale
Storage unit was great to store my daughter'[s things for her college summer break.Margaet J. | Expérience générale
excellent staff it was nice stay and was treaty kindlyMARIA V. | Expérience générale
No commentsGAIL W. | Expérience générale
Professional service and courtesy.ANNA F. | Expérience générale
I arrived to the storage area on a Sunday after closing. I called a number for assistance and a lady came abt 15 min later to open and write the contract. Merci.Oscar M. | Réservation
Facility was outstanding and the staff very friendly.Jean O. | Expérience générale
Worst customer service I've ever experienced. Also, my storage was broken into and wasn't notified until a month later and that was because I called to pay my bill. They were careless. Never again.JOAN C. | Expérience générale
All staff were very helpful, polite and professional.. I would gladly recommened this facility to my friends. Thank You, Letty Garzaletty g. | Expérience générale
Great place to rent from! I was very satisfied with the customer services and the storage unit.ANDREA S. | Expérience générale
The Manager Allanna was so professional friendly and Always Helpful!!!BRITANY B. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!