Évaluations des clients U-Haul Moving & Storage of Castleton

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Castleton

Cote générale :

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David G.
Évaluation :

Nothing. Everything was top notch.

curt J.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher B.
Évaluation :

Tell the clients what the total cost will be especially when the clearly ask if the $96 is what the total will be .. not zap them with another $90 plus when they go pick up!

John S.
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Le client n'a pas laissé de commentaire.

Russ K.
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Le client n'a pas laissé de commentaire.

Justin G.
Évaluation :

Arrived at 7am and first person to get my reserved truck. There were tons of trucks on the lot and it looked like there were a few started and being warmed up. I was given a truck with 1 inch of ice on the windshield, the locking mechanism frozen, and the back door frozen shut. Thankfully I checked before leaving. Upon voicing my concern, I was told to wait and I would have to redo all of my paperwork to get a new truck. 30 minutes after arrival, I finish up everything just in time for the manager to arrive late to start his work day... As I get to my destination, I look over to find a clipboard with tons of paperwork and mail from the Uhaul office. Everyone had unapologetic attitudes like I was the problem. I will never rent from this location again and will definitely consider other options before Uhaul first.

Ashley S.
Évaluation :

Le client n'a pas laissé de commentaire.

Megan D.
Évaluation :

The manager/owner has always been really helpful but when I picked up the truck it had less gas than what was on the sheet and we didn’t notice it until we already left. When we dropped off the truck the lady was less than friendly, it was like we were a burden & we asked for an email receipt which we never got so I have no idea what I was charged for.

Richard E.
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Le client n'a pas laissé de commentaire.

Lisa H.
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Le client n'a pas laissé de commentaire.

james F.
Évaluation :

My truck was damaged On the outside the inside had a cigarette butt in the ash tray and had no where for me to plug my phone in.

patrick W.
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Le client n'a pas laissé de commentaire.

Robert D.
Évaluation :

the low tire pressure light came on, returned the truck, they filled with the tires with air (very helpful and friendly) but then the the sensor malfunctioned on our trip.

Allanis O.
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Le client n'a pas laissé de commentaire.

John W.
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Le client n'a pas laissé de commentaire.

Shawn T.
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Le client n'a pas laissé de commentaire.

Barbara V.
Évaluation :

This is my 3rd time using Castleton store. Everyone is always so helpful and kind. I will be back.

Ivy D.
Évaluation :

Ordered 5 blankets to protect item I was moving. Noticed too late Uhaul forgot my blankets and I was charged.

Alex P.
Évaluation :

I was given a cargo van with a tire pressure sensor that was broken. When I asked about it I was just told “Oh yeah that one’s broken, tires are fine” That van shouldn’t be rented until fixed. But the worst part was the ridiculous after hours return process where I had to stand in the cold taking pictures of the van (because if I didn’t I would be charged $20) Threatening me with a fee so you can get me to do your employees work is despicable! Absolute garbage! There’s no reason the truck couldn’t be checked by an employee in the morning. Whoever came up with this policy is an idiot. I will never use Uhaul again.

NATASHA O.
Évaluation :

Le client n'a pas laissé de commentaire.

Tod B.
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Le client n'a pas laissé de commentaire.

Shannon B.
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Le client n'a pas laissé de commentaire.

Twanna R.
Évaluation :

The lady that check us out.. charge us more on a quote for less miles

Tobin R.
Évaluation :

There were a couple mistakes made when I made the original reservation that I caught when I reviewed the confirmation email. For example, I requested an 8:00 am pick up time but the confirmation email indicated a 3:00 pm pick up time. That could have created a major problem had I not caught it. I called UHaul back and it was corrected right away. Otherwise, it was a good experience.

Kyle B.
Évaluation :

Excellent Customer Service

Margaret R.
Évaluation :

Le client n'a pas laissé de commentaire.

Shaun S.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael W.
Évaluation :

Very pleased. No hassle

Jeffrey D.
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Le client n'a pas laissé de commentaire.

Ryan P.
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Le client n'a pas laissé de commentaire.

Steven D.
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Le client n'a pas laissé de commentaire.

Ali G.
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Le client n'a pas laissé de commentaire.

Tamara G.
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Le client n'a pas laissé de commentaire.

Matthew S.
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Le client n'a pas laissé de commentaire.

Joseph M.
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Le client n'a pas laissé de commentaire.

ERIKA L.
Évaluation :

We had the new pick up system and I think we were the first ones to use it there. Locks to get keys were very touchy.

Stephen R.
Évaluation :

I made a reservation to pick up my truck on Rangeline. A few days later I received a confirmation for pick-up on 86th. Much further away than the Rangeline location

Ronald L.
Évaluation :

The people that work at this store are amazing... Great bunch of people..

Maris K.
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Le client n'a pas laissé de commentaire.

VICTOR D.
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very good customer service.

Scott B.
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Le client n'a pas laissé de commentaire.

Lakisha B.
Évaluation :

Very bad experience. I do not recommend returning vehicle after hours. I spent over 2 hours (website and calling) attempting to return. Actually longer as I woke up at 7am to ensure keys received. The mileage was wrong for mileage out so when returning had major problems. Being on hold was extremely long. No exaggeration- 2 hours + may be low balling it. Customer Service did make notes but I was advised to settle it once office opened. I would only recommend if vehicle return options are improved. I do not think it is a true reflection of the local branch.

Michele W.
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Le client n'a pas laissé de commentaire.

Rob B.
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Le client n'a pas laissé de commentaire.

steve P.
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Le client n'a pas laissé de commentaire.

John K.
Évaluation :

very easy. great service

Adam P.
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Le client n'a pas laissé de commentaire.

Elon S.
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Le client n'a pas laissé de commentaire.

Cassandra D.
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Le client n'a pas laissé de commentaire.

Mitchell P.
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Le client n'a pas laissé de commentaire.

Myron L.
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Le client n'a pas laissé de commentaire.

Ashwini H.
Évaluation :

Le client n'a pas laissé de commentaire.

Donald R.
Évaluation :

Le client n'a pas laissé de commentaire.

Tiffany F.
Évaluation :

Customer service was horrible!! I had to go find my truck, by my self. In pass experience I thought they was Supposed to do a walk around the truck to make sure everything is ok. That did not happen. At least when a customer walked in the door say hello, everyone in there look like they was mad and did not want to be there.

Lucas I.
Évaluation :

Le client n'a pas laissé de commentaire.

Gregory C.
Évaluation :

Le client n'a pas laissé de commentaire.

Scott H.
Évaluation :

The attic over the cab had a leak, which caused several of our items to get wet. Other than that, I was impressed with the service and staff.

Nicolina B.
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Le client n'a pas laissé de commentaire.

Scott B.
Évaluation :

Got an email stating that I never returned the trailer even though I did. Issue has since been cleared up but should have never happened.

Latisha H.
Évaluation :

Le client n'a pas laissé de commentaire.

John B.
Évaluation :

Le client n'a pas laissé de commentaire.

david c. | Overall Experience |
Évaluation :

Taylor, Amanda, John, Elijah & all were polite, helpful, and diligent in their service. This should reflect upon their manager, Carrie. They made moving from MI to IN more tolerable. Thx. -Dave C.

jim k. | First Impressions |
Évaluation :

Jaden and the trainee were great

Danny A.
Évaluation :

Need to split the moving boxes in the front area so you don't have to go so far around to get to the counter. It makes you approach the front service area from the side and you cannot see the agents that can help you for the displays on each side. I you entered the area from the front door straight on to the counter you tell if anyone was at the counter to help you and who to go to.

Peter D.
Évaluation :

The return policy and mechanics to it when returning after hours is ridiculous very not streamlined

Wlodzimierz B.
Évaluation :

It was a nice experience.

Victor M.
Évaluation :

I rented a trailer and I received excellent and quick service. The trailer was very clean.

Andy W.
Évaluation :

I’ve been assisted by the same lady twice recently and she’s awesome! Love this location and the people who work there are great!

Jo S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey H.
Évaluation :

When I was standing in (a somewhat long) line to return the van, one of the men at the desk noticed me and asked if I was returning a vehicle. He told me to just leave the keys in the van and they would email the receipt. I appreciate him caring enough to notice me and save me some time.

Carl H.
Évaluation :

Battery died multiple times.

Yolanda L.
Évaluation :

Le client n'a pas laissé de commentaire.

Donell S.
Évaluation :

The location is "ducked" off, meaning it is kind of hidden. But ex president excellent service. Waiting to be refunded for the mileage because i know i drove left than 50 miles.

Beth C.
Évaluation :

Le client n'a pas laissé de commentaire.

Katarina C.
Évaluation :

The store inside could use a face lift. The employees were very kind and knowledgable. I appreciate Jaydens help with renting a van!

Donald S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jason F.
Évaluation :

Le client n'a pas laissé de commentaire.

Skyler S.
Évaluation :

Stop telling people fuel is at a certain point when it isn't & then charging them when they fill it back up to where it was at when the picked it up.

Lonnie E.
Évaluation :

very seamless pickup and delivery, fast efficient in and out

Brandon B.
Évaluation :

I’ve been doing business with this location for over 20 years and that’s never going to change

Tina M.
Évaluation :

A clear explanation of the mobile return would have been helpful as to how to return and not be charged a $20 after hours service fee

safouen E.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew W.
Évaluation :

The lady that assisted me was awesome!!

judit K.
Évaluation :

Le client n'a pas laissé de commentaire.

KIM A.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles S.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven H.
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Le client n'a pas laissé de commentaire.

DIANA S.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael H.
Évaluation :

Everything was great from check in to drop off on a busy Sunday afternoon.

MICHAEL M.
Évaluation :

Le client n'a pas laissé de commentaire.

Calvin H.
Évaluation :

The online truck share web UI was terrible and the agents online did not read the chat. I could never check the truck back in using the web site. I ended up having the staff on-site check me in

John P.
Évaluation :

Le client n'a pas laissé de commentaire.

Jacob R.
Évaluation :

Le client n'a pas laissé de commentaire.

Perry M.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew V.
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Le client n'a pas laissé de commentaire.

Susan L.
Évaluation :

The check engine light was on - and they told me it was just gas cap sensor - ok; the shocks are really no good on this vehicle - bounced all over the place. I've rented this same style vehicle probably 20 times in the last several years and I never had a vehicle that I felt was unsafe until this one.

Elizabeth B.
Évaluation :

Le client n'a pas laissé de commentaire.

Miranda B.
Évaluation :

U-Haul changed my reservation without notifying me. I paid instore once I got there for my truck, but then in the app - I was asked to pay again. I will not use uhaul again

Clifford R.
Évaluation :

I've always had a good experience at this location

Eric M.
Évaluation :

Le client n'a pas laissé de commentaire.

Cherish S.
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Le client n'a pas laissé de commentaire.

Boyd D.
Évaluation :

Le client n'a pas laissé de commentaire.

Rodney R. | Overall Experience |
Évaluation :

We moved from Florida to Indianapolis. We received one month free rent. After two weeks we got notices our storage was delinquent. Made several calls a was told they did not know why. Disappointing.

RASHEEDA O. | Overall Experience |
Évaluation :

Great. No complaints at all. Happy customer.

Richard G. | First Impressions |
Évaluation :

Everything worked smoothly. Agent quickly and easily handled the process. Codes to the gate worked first time. Very smooth.

ALICIA Y. | Overall Experience |
Évaluation :

The whole team was very friendly and helpful. However, Taylor, John and Kerry went above in behind to help accommodate. I will use them again and will definitely refer you to other people. Thank you !

Gayann B. | Overall Experience |
Évaluation :

Castleton U-Haul has taken care of me for many years of having to move frequently. The staff is friendly, knowledgeable, and ready to assist. I strongly recommend!

Donna M. | Overall Experience |
Évaluation :

Roll over call communication between call center and UHaul location for my move out failed. Center handled cancellation efficiently but location still charged following month rent.

jennifer m. | Overall Experience |
Évaluation :

The staff was wonderful my only complaint would be that the gate was always open.

Stephanie D. | First Impressions |
Évaluation :

great customer service and great location, Will use again in the future

Dianne S. | Overall Experience |
Évaluation :

I did have an issue, but the manger Carrie was able to take care of everything and make it right. I appreciated that.

Tyler c. | First Impressions |
Évaluation :

I was given a truck with tire pressure issue and not driving right..Got back to the storage unit to drop off a load and someone's lock is on the unit I rented.Since it was after hours I had to wait ..

Luke R. | Overall Experience |
Évaluation :

Rented truck & was offered 1 month “free” storage for 1 bdrm apt- was so small & had to pay full price when we arrived for a larger unit w/NO discount. Conniving ploy by uhaul taking advantage of cust

Thomas M. | Overall Experience |
Évaluation :

Parking issues

William S. | First Impressions |
Évaluation :

Our wait time was minimal. The truck was ready at the scheduled time. We were given a better rate than originally quoted.

Hattie H. | Overall Experience |
Évaluation :

Excellent scheduling flexibility and tracking updates.

Danielle G. | First Impressions |
Évaluation :

Very great personalities

Julie F. | Overall Experience |
Évaluation :

All good

Barbara F. | First Impressions |
Évaluation :

No comment

James D. | Overall Experience |
Évaluation :

I would possibly recommend this facility to a friend. Point being the time to rent a unit seemed very long. I own 2 facilities of my own and we do not tie our customers time up that long.

Rashaad d. | Overall Experience |
Évaluation :

This place sucks

Joshua L. | Overall Experience |
Évaluation :

Great service and helpful.

Heather B. | Overall Experience |
Évaluation :

.

Candace D. | Overall Experience |
Évaluation :

I am very disappointed in my experience with Uhaul on this particular move---i have used your service many times over the years, and this particular scenario has caused me to reconsider other choices.

Thomas S. | Overall Experience |
Évaluation :

Highly recommend this facility. Great service, friendly and well organized.

Shay C. | First Impressions |
Évaluation :

It went great!

Brian M. | Overall Experience |
Évaluation :

Great group of people ready to help, thanks

RAGOTHAMAN A. | Overall Experience |
Évaluation :

Excellent service

James C. | Overall Experience |
Évaluation :

Very helpful and courteous throughout. A pleasure from beginning to end.

Mary W. | Overall Experience |
Évaluation :

Excellent service!

Paul R. | Overall Experience |
Évaluation :

Great work!

RODNEY LORENZO E. | Overall Experience |
Évaluation :

My time at uhaul was outstanding for me with no problems at all, thanks for your service

macaira o. | Overall Experience |
Évaluation :

The staff at this location was great!

Ty O. | Overall Experience |
Évaluation :

The Unix experience was excellent. The staff at your Castleton location are very helpful and attentive. I will recommend to my friends.

TERESA K. | Overall Experience |
Évaluation :

Do I get a refund for the days that I paid for after we moved out?

Judy r. | Overall Experience |
Évaluation :

Everything came as I packed it. No breakage etc. Everything happened as explained to me. Both in Utah and Indianapolis the pickup and delivery were done by excellent employees. I am well pleased.

Mary W. | Réservation |
Évaluation :

Excellent service!

John F. | Réservation |
Évaluation :

Great service.

JacquelinRoche M. | Réservation |
Évaluation :

Made my Experience Better with Uhaul

Jason W. | Overall Experience |
Évaluation :

They were beyond helpful at a time when I really needed it.

CHRIS A. | Overall Experience |
Évaluation :

I have used Castleton U-Haul Storage in the past and will use them again in the future. Great people to work with.

Latika W. | Overall Experience |
Évaluation :

The service at this location was Excellent! But I did have some water damage to a few of my items

Ted H. | Overall Experience |
Évaluation :

In all my year or so renting from there they would NEVER answer the phone. Everytime, the call would go to the call center and they would say the manager would contact me (NEVER)

Herman L. | Overall Experience |
Évaluation :

Driver and call center was very helpful !

Cary C. | Overall Experience |
Évaluation :

While closing my account, the guys used cursing. A little to unprofessional.

JACOB W. | Overall Experience |
Évaluation :

Staff was very unsure about how unbox worked. Was charged because the ubox arrived earlier than scheduled. Although ubox is the cheapest option I would recommend someone else pay a little more for pod

STEVEN H. | Overall Experience |
Évaluation :

In a situation that could have been completely miserable, Uhaul saved the day, and my back!

Donald M. | Réservation |
Évaluation :

Very friendly rental company in Hot Springs, Arkansas. Easy to deal with and supportive. Steering on the truck had a lot of slack and needs attention. Very challenging to drive in windy conditions

Indiana Limesto S. | Overall Experience |
Évaluation :

I did not visit the facility, all booking was done by phone. I especially want to commend Kim the delivery driver for her attention and customer service, she is out of the Martinsville office.

Ruth V. | Overall Experience |
Évaluation :

First, they informed me when I rented my truck that free storage was available after the move for a month. Second, when I came, they worked hard to get me a big enough space for my things. Thanks!

Kendall T. | Overall Experience |
Évaluation :

Great experience for our storage needs. Highly recommended. Helpful staff.

sandra c. | Overall Experience |
Évaluation :

Very helpful and kind staff

Robert G. | Overall Experience |
Évaluation :

This may be more reflective of the process, as opposed to the people (who were nice when I talked to them). There was massive confusion with releasing my boxes that put my move in peril

KERIN G. | Overall Experience |
Évaluation :

Although there was a great deal of dust and spider eggs in the unit when we emptied it out, everything was dry and undamaged by mold or mildew. We hadn’t been there in several years, so we pleased.

Rudy P. | Overall Experience |
Évaluation :

The only problem I've ever had with U-Haul is the U-Box business. It has many problem, too many to go into here. It's not the people or phones, it's the way U-Haul has structured it. TERRIBLE!

EDWARD B. | Overall Experience |
Évaluation :

http://www.nydailynews.com/news/ny-news-arizona-billionaire-rottweilers-20180627-story.html. Read this article and decide if Uhaul deserves your hard-earned money. Attitude permeates this business.

Liwen L. | Overall Experience |
Évaluation :

Good service

BAOLONG Z. | Overall Experience |
Évaluation :

Excellent Service

Kendall T. | Overall Experience |
Évaluation :

Staff was very helpful and courteous. I highly recommend this facility!

HEIDI S. | Overall Experience |
Évaluation :

None

keith a. | Overall Experience |
Évaluation :

Customer service for portable storage unit was excellent.

briannah p. | Overall Experience |
Évaluation :

Thank you!

robert r. | Overall Experience |
Évaluation :

Horrible customer service

CARL G. | Overall Experience |
Évaluation :

Don’t ever use this place for UBox storage or shipping. They only have one person that handles that portion of business and it is like pulling teeth getting in contact with them to access your stuff!

Corey J. | Overall Experience |
Évaluation :

I met Kimberly over a year ago regarding my UBoxes and she always made herself available and returned my phone calls. Jonathan was extremely helpful and made my move very easy. Thank you!

Joe B. | Overall Experience |
Évaluation :

The storage area in the back was a little dark at night. Nevertheless, the staff was professional everytime we interacted.

WILLIAM H. | Overall Experience |
Évaluation :

Rented two U-Boxes for home project. Kimberly was exceptional to work with. Flexible, professional and accommodating. Much appreciated. Great experience.

Marilyn B. | Overall Experience |
Évaluation :

Although customer service was great, but it hard to reach by phone got the answering machine every time I called! That problem needs to be addressed!!

Non reviews have been submitted for this location.

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