Customer Reviews for U-Haul Moving & Storage of Cathedral City

8167 évaluations

68075 Ramon Rd   Cathedral City, CA 92234
(E OF GENE AUTRY TRL)

(760) 324-4518

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(760) 324-4518

68075 Ramon Rd
Cathedral City, CA 92234
(E OF GENE AUTRY TRL)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron C. 
Évaluation :
5

The location was understaffed, so the wait was considerably long.

Jared H. 
Évaluation :
5

No improvements needed. The staff is professional, courteous and efficient. Pick up and return of rentals is a breeze. Kudos to this team.

Steven B. 
Évaluation :
5

You Guys are Great !!! Happy Summer..

ROBERT G. 
Évaluation :
5

Again, the guys were on it. We were tired and cranky but they were helpful and efficient. We were in an out within minutes.

Dennis H. 
Évaluation :
2

Nobody at front desk when I arrived. Staff was not friendly. Truck was filthy both inside and out. I would recommend the next customes go someplace else for their rental needs.

Douglas G. 
Évaluation :
5

Very organized, well run location.

Michael G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan D. 
Évaluation :
5

Excellent service and that's the reason we always come to this location whenever we need service

Dikran T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugo R. 
Évaluation :
5

Your male geneeral manager needs some customer relations counseling, extremely unfriendly, very.

Thomas C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodolfo V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jamiya M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter W.  |  Expérience générale 
Évaluation :
5

Spencer and Darin are the dream team brooooo. Spensa+Darin=Sparin

Gerardo S. 
Évaluation :
1

An employee filled up the gas tank because he didn't know about putting it back at the previous level. Uhaul didn't credit us for the extra fuel. Unsatisified!

Justin S. 
Évaluation :
4

Early pickup. A little wait due to low staff. One inside one outside. There was an annoying “Karen” making a video posting about how screwed up everything was.

Thomas E. 
Évaluation :
5

Very nice and very efficient. It was a very easy drop off. Very professional.

Randy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renea S. 
Évaluation :
5

Facility was very busy with trucks all over the place. Better organization would have made it a more positive experience. I did get in and out quickly, so no major complaints

Barry S. 
Évaluation :
5

This U-Haul store is amazing I have been using them for over 2 years now on a regular basis, the employees there are such amazing workers. They always go to extra mile and making sure every customer is happy with their service. There is never a line out the door there is never not enough cashier's they are always quick and fast with their service. The trucks are always clean and in tip top shape. Thanks uhaul

Victor R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve C. 
Évaluation :
5

This location was excellent and very easy. I was originally scheduled to drop off at New Life location on Garnet Rd in North Palm Springs, Ca. That location was worse than hell. Don't ever go there, absolutely the worst experience ever.

Donald F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace K. 
Évaluation :
4

Dropped off the trailer after hours, so I didn't interact with anyone. The lot was full and it was hard to find a proper place to leave the trailer.

Lyle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David m.  |  Premières impressions 
Évaluation :
5

Quick professional.

STEPHEN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGELIO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim C. 
Évaluation :
4

Phone calls are routed to 800uhaul and hold times are over an hour.

Ivy F.  |  Premières impressions 
Évaluation :
5

Send me to the correct location in the first place. Spent a few hours chasing down the correct location and extra unnecessary gas.

Lidia G. 
Évaluation :
4

I told the customer service person on return that the ignition was very hard to start. Not a battery issue but rather a problem with the key interlock. He seemed concerned so I feel good about it.

Thomas E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina F. 
Évaluation :
5

Thanks for the experience!!

WALTER W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
4

Very easy to get a rental and return was a snap, just the entrance to the lot is off the side street, makes it a little tough when leaving and returning with the truck, tight turns

Jemel M. 
Évaluation :
5

I was very satisfied with everything thank you w

Terry S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

This location was excellent. Unfortunately, I had to do a walk in rental here as the location where I had reserved was not open and did not have the vehicle ready for pick up via app.

Ronald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breven C. 
Évaluation :
5

Staff went out of their way to help me even on a holiday week-end.

Mary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bardo B. 
Évaluation :
5

I had an older truck with 98 000 miles on it. Would have been nice to have power windows and power door locks instead of roll ups and manual door locks. That's all.

John L. 
Évaluation :
1

Not have your customer drive 30 mins away from where they reserved there u-haul weeks in advanced. Then come to employees who say you need to return the u-haul at 7am (again 30 mins away, 30 mins back home) then find out the contract really says to drop off equipment at 8am, not only to find out u-haul drop off location in cat city opens at 9am. Fuckin waist of my time and waist of my money.

Edmundo C. 
Évaluation :
1

Every time we went our it was like an obstacle course! U-haul vehicles and has block our row since day one. Have to ask an employee to move vehicles and trailer blocking both access roads to our unit, multiple times. Have to wait 15-20min. pain. Check yourself row G19. So, we had to move to another storage facility

mel h.  |  Expérience générale 
Évaluation :
5

Fantastic

Louis P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey J. 
Évaluation :
2

Well run, very organized.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssaangelica T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rochelle L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

melissa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Make it easier go get a hold of a live representative. I had questions and waited over 30 minutes TWICE! Other than that the people great from the person behind the counter, attendant who hooked the trailer up, to the guy who unhooked and checked me out in laterally 3 minutes! The cathedral city uhaul is only place i think of when i need to rent.

Timothy T. 
Évaluation :
5

Always a pleasure to do business here. Maybe a chocolate donut and diet coke would be nice.

Jack L. 
Évaluation :
1

I over refilled the gas tank and ask if I get some reimbursement but unfortunately NO.. It is very unfair to us the customer who got charged if we under refilled the gas tank yet you guys can't do something to give us credit when we accidentally over refilled it. Bad business !...Plus the workers at the drop off location is NOT very helpful at all, wait for 20 minutes under hot weather.

LARRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

The Entire Team at 68075 Ramon Rd, Cathedral City, CA...are ALWAYS Outstanding!! Kyla, Nele, Max,...the Entire Team!! Thank you Everyone. À bientôt!

Jeffrey Z. 
Évaluation :
2

The entire time I was moved in, the staff could not provide me with an access code or card. They repeatedly told me the gate controls were broken and being fixed. They never were. I had to call over the intercom to be let in. One evening they left for the day with me and my vehicle in there and I had to hop the fence, leave my car, and have my wife pick me up. Would not recommend.

Robin D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karla B. 
Évaluation :
5

Excellent service. Just two in charge of rentals but both were very efficient and friendly. Inside of truck was clean. Exterior was dirty but it didn't matter.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

This was THE BEST UHaul location I've ever used. The guys there are knowledgeable, efficient and really nice. If I ever need a U-Haul in the Palm Springs area again I'll use this location for all my moving needs.

Megan R. 
Évaluation :
5

Incredibly fast and efficient.

Faye W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert T. 
Évaluation :
4

The only thing that I notice, was the need to slam both doors so they can be close completely, besides that everything was great the staff, quick in and out when pick up rental; this is my 5th time that I use THE SAME OFFICE.

Jorge A. 
Évaluation :
5

Great job guys and gals

Glenn S. 
Évaluation :
4

The trailer hitch was broken and the trailer came off twice...thank god for the chains. The second time I was on the freeway and held up all traffic for 30 minutes. Luckily a state trooper can to escort me to a safe location where he assisted me in reconnecting the hitch. I called uhaul roadside assist and stayed on hold (first time was for 45 minutes. I had paid for all insurance and roadside assistance but was unable to get through for help. It was not safe to pull the trailer, but I drove to the nearest uhaul store which also had a hardware store. I fixed the wiring and then reworked the ball hitch to make it safe to tow. I also noted that a reverse light on the trailer was out. I don't know why I paid for insurance and roadside assistance as you all were completely unavailable to me.

Wayne P. 
Évaluation :
3

The “low air pressure” light came on immediately upon starting the truck for the first time. Stayed on until I put air in the tire. Found someone's sunglasses and other things in the cab (had been left by previous renter I assume). Had a late check back in. I got through the pages on my phone and when it showed me the amount due, it was not consistent with what I had been told by the phone rep (on the 1-800 number). I was told that if I went over 100 miles in a day, the plan would automatically switch over to a commercial rate, more expensive daily rate but cheaper on the per-mile side. Except that didn't happen on the invoice, which drove my bill up by about 120 $. So at the end, there is a section that says something to the effect that if you have a dispute with the amount, explain and they would contact you regarding your concern. Never got a call/text. One week passed, no comm from them, but the full amount of the invoice sure came out of my bank account. I'm disappointed. I used Uhaul a lot in the past... not likely to happen again

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

I dropped off the truck after closing so did not have a chance to see inside and interact with the staff.

MARISSA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS K. 
Évaluation :
5

Had good inventory of vehicles at last minute.Check in and check out were handled efficiently. Staff friendly, knowledgeable and helpful.

John K. 
Évaluation :
5

One of the door lock-downs is installed backwards, and can not be used. It is on driver side of cargo trailer.

John M. 
Évaluation :
5

Next move will begin at this location.

Daniel T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Travis H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Great service from Spencer in the yard.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
5

Big selection of rental trucks and trailers. Staff very professional.

James C. 
Évaluation :
5

Excellent services. Fair prices.

Mohammad M. 
Évaluation :
5

I found all the employees were always willing to help as needed and friendly

Michael A.  |  Expérience générale 
Évaluation :
5

Brian and ? (GM-from Hemet, CA) were excellent hosts.

Clarence J. 
Évaluation :
5

The gentleman that checked in the rental was very nice and professional. Since I have business in the desert, this will be my "go-to" location there! Place was clean, organized, and well staffed.

STACIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rocky S. 
Évaluation :
2

I arrived at 1p which was when I had my reservation booked for, but this location had only one employee who could check people in etc, the other inside was going out to get vehicles ready etc, and outside were two other employees in the “add a tow hitch area”, after checking in I went outside expecting my vehicle to be ready, it wasn't he was still checking mileage which was reported wrong by 2 miles, and putting air in the tires, when I asked about my 4 hour window starting from the time vehicle was ready he said “just tell them when you drop it off” which didn't sound like it would go over well if he wasn't there later in the day, so I had 35 minutes cut off my 4 hour window which didn't allow for a 2nd trip to my storage with other pieces that I could have had I had he other time for sure, so I dropped it off early and asked about a credit due to the time issue and he just said “no we don't do that” even though it was the same guy who put air in the tires and knew I was concerned about my time window etc. overall van ran well, etc but the slow checkin process wasn't fun, and your time window should start when you take the keys to the vehicle to leave, not when you reserve online and have to wait for customers to ask 20x questions because they don't know what they want to rent.

Robert T. 
Évaluation :
5

Check in/out by Max was superfast. Truck was clean and perfect for the job. A/C was ice cold on a hot day. Perfect. Thanks.

Gregory L. 
Évaluation :
3

I reserved a pickup truck but had to accept a larger enclosed 10' moving truck. Made it very inconvenient and difficult to load the item I was moving because it need to be loaded with a forklift.

Robert W. 
Évaluation :
5

Staff is incredible here.

Jeffrey M. 
Évaluation :
5

Smooth from start to finish. Great service. Reasonable prices.

Robert E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas C. 
Évaluation :
5

Easy online reservation process and pick-up/return at this location.

Daniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond S. 
Évaluation :
2

Office staff could care less about customer service. It is only because I live in L.A. during the week that I keep my belongings stored here. The vermin droppings in the storage area is disgusting.

PAUL D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARA J.  |  Expérience générale 
Évaluation :
4

Employees not wearing very protective masks. Just scarves over their faces. The Uhaul company need to provide masks that protect both the employee and the customer from the employee. I did not continue with my rental because of a price increase. I was told that the vehicle I rented had 1/2 tank of gas instead the vehicle had only a quarter tank. Fortunately I caught it before driving off. The truck bed was not clean.

Ronald L.  |  Expérience générale 
Évaluation :
5

I found it impossible to communicate with my local UHaul agent regarding my storage. Saving money this way for your company does not make friends. I waited up to an hour and never did connect with a question that could've only been answered by my local dealer.

Ronald C.  |  Expérience générale 
Évaluation :
5

The customer service representative on the phone booked my free month of storage while I was traveling across the country and then emailed the details. When I arrived in California everything was set up. So easy! Thank you.

CARA J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F.  |  Premières impressions 
Évaluation :
5

The staff was very helpful when we moved in as well as when we moved out. I was very pleased when they called me to check to see if we moved out when they found the unit empty. You guys all ROCK.

Ronald H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken H.  |  Premières impressions 
Évaluation :
5

Great people with focus on speed and great customer service!

David B.  |  Premières impressions 
Évaluation :
1

I rented a 20 ft truck to go 1 way to cat city & was told I got a few storage for a month. I was told it wAs 10x8x5. (It's your business & you should know that a 20 ft truck worth of stuff won't fit 1/4 of my belongings in, so what should have taken 4-5 hrs took all day (I'm disabled w a broken neck). I had to move my stuff to a different storage then bring the truck back. I would expect some kind of refund or a free truck for my reservation on the 8th as the 3 things & confirmation # were wrong. I have all my documentation copied & ready to go to the bbb if you don't come up w a solution for me b4 3/8/21 thank u Richard Nicolas. 951-295-9139

richard n.  |  Expérience générale 
Évaluation :
5

Spencer,Mgr, and his staff were professional, competent, pleasant. Highly recommend their services!

Mary H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcy R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

don t.  |  Expérience générale 
Évaluation :
5

Kyza was fantastic.

Ronald H.  |  Premières impressions 
Évaluation :
5

I had difficulty with the hasps on the locker. Two uhaul locks were very difficult accommodate to the hasps. The employees were great and very helpful. Maybe U-Haul should look at a better engineered hasp system hardware. A new hasp designed from the ground up would not be inappropriate.

JOSEPH G.  |  Premières impressions 
Évaluation :
5

Exceptional customer service! Max and Bryan were very helpful and knowledgeable and very efficient. Great experience!

Melissa H.  |  Premières impressions 
Évaluation :
3

It was hard to go to the office, it was always busy with long lines. I had to wait on many occasions to pay cash for my unit for a long period while the cashiers helped customers with rentals.

Janie R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave B D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martinell G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew T.  |  Premières impressions 
Évaluation :
5

This place is great. The staff, while busy, was extremely friendly and provided excellent service.

Jeremy S.  |  Expérience générale 
Évaluation :
3

front gate has been broke and off to the side for a month, lacks security

Samuel V.  |  Expérience générale 
Évaluation :
4

The staff and facility are excellent. The only reason for a less than excellent rating is the wait time I experience at multiple U-Haul locations and all times of the day or month or week. It appears U-Haul could upgrade your systems to help support your staff. Everything seems to take too much personal intervention. The new ap is an improvement, for sure, and keep it up. Thanks

Sarah W.  |  Premières impressions 
Évaluation :
5

In Our World Hospitality Has Come Forward. The Word Has Morphed Into Representing A Vast Majority Of How As Humans Deserve To Be Treated Especially Today. From Renting The U-Haul thru Returning. Pure Pleasure. Thank you (Davis)(Palm Springs) Your Hard Work Has Allowed My Moving As We All Know Is Stressful To Become Easy Fun And Exciting. Thank You All Your First And Last On My List.

ralph p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregg A.  |  Premières impressions 
Évaluation :
2

The facility itself was fine, and the service I received actually went above and beyond; but I cannot recommend this location. During the 5 or 6 times I visited the office, there was always at least one employee inside (usually more) with no mask. Those who did have masks often would only wear them when customers entered, or would wear them improperly (many customers followed suit). It does not take a rocket scientist to understand how masks work, but many of the employees at this location seem to either not understand or not care. I should mention that there was one female employee (blonde) that seemed to always have her mask on, and she should be duly commended. Sadly most of the other employees working inside (predominantly the young males) didn't seem to take it seriously whatsoever.

Joshua D.  |  Expérience générale 
Évaluation :
5

Give the worker who helped me a raise. He's great!

Jeremy S.  |  Premières impressions 
Évaluation :
4

Thanks for your very fine help with my storage and U-Box.

Ann S.  |  Expérience générale 
Évaluation :
3

I was told that I was to receive a 10x15 unit and was given a reservation number. When I arrived at the location, I was told that they couldn't locate my reservation and that there were no more units available in that size. I had just driven 590 miles, had a truck full of items to be stored and I was extremely tired. This was not good news. The young man behind the counter was kind and pleasant but could only offer me a 10x10. I accepted it because I had no other options at that point and had to take a lot of items to the dump.

Sandra B.  |  Premières impressions 
Évaluation :
1

I am extremely unhappy! I was given a trailer with retread tires and one came off during the trip, costing me 123 $to buy a new one. Then when getting to my end destination, I was charged insurance on the storage unit, but never got one, even though I had one reserved! This meant that I had to book in overnight in Palm desert costing me 156 $so that I am able to arrange a storage unit elsewhere the following day at a more expensive rate. So no, I am not happy, but this will be heard by everyone I know, and I will post this on my LinkedIn profile where I have in excess of 1 000 top CEO's and Presidents of Companies as connections. So, I will leave the ball in your court and give you until Monday afternoon to decide how you are going to compensate me for this massive inconvenience!

Anthony v.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kendall A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer F.  |  Expérience générale 
Évaluation :
4

Our first contact was with a employee named Jose. He was rude and unhelpful. We asked if we could get the 1 month free storage so we could unload our truck on 6/10 and then go unload the remainder of our belongings and then turn the truck in. It was 104* that day! It was 11am and the truck was not due to turn in until that Friday 6/12. He rudely said No! and would not discuss it. As we were leaving two other employees both named Chris were amazing and helpful. They proceeded to get in contact with Whitney the asst mgr. who was amazing as well. WE were able to get into the storage unit and off load the items and then turned the truck in earlier than expected. What is a shame is the very first contact we had with anyone in Palm Springs was Jose. JERK! Thank you Whitney and both Chris's. You all were helpful and changed our day into a positive experience.

stacy J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debi s.  |  Expérience générale 
Évaluation :
5

Fast, professional and friendly

debi s.  |  Premières impressions 
Évaluation :
5

Rudy and his team are the best! Very well run facility!

Bernd H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuela Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven R.  |  Premières impressions 
Évaluation :
5

This U-Haul facility is a model for a well managed and operated representative of the U-Haul business. From start to finish, my experience was exemplary in all ways...especially customer service. An area too many companies/businesses seem to have either forgotten or dismissed as a necessary/significant aspect worthy of the time it takes to show (not just say) that their customers matter and are appreciated.

Maria P.  |  Expérience générale 
Évaluation :
5

Excellent Staff!! Friendly!

don t.  |  Premières impressions 
Évaluation :
3

The closure slide on the storage door was stuck and I've had to have help opening and closing it both times I visited. I hope it's fixed before I'm back again!

Richard T.  |  Premières impressions 
Évaluation :
4

Moving is at the top of the list of things I hate doing. However I must comment that renting from Uhaul was the easiest & hassel free experience of the move. Just wish there was better or more lighting since it gets dark so early. Thanks you Uhaul.

Alison E.  |  Premières impressions 
Évaluation :
5

Staff here goes above and beyond!!! when it comes to customer service, which seems to be a lost art these days.

Maria P.  |  Premières impressions 
Évaluation :
5

The staff and facility @ this Cathedral City, Ca location, in my opinion, is an excellent model of a well managed, well staffed and well maintained facility and how they all should look and run.

Maria P.  |  Expérience générale 
Évaluation :
5

We had the storage unit longer than originally intended. Raul worked with us every step of the way. Great courteous service. THANKYOU!

anne r.  |  Expérience générale 
Évaluation :
5

Greatttttt ;b

Jose M L.  |  Expérience générale 
Évaluation :
5

Very good experience. Make a long day easier, thank you Jose.

Janie R.  |  Premières impressions 
Évaluation :
5

Your entire staff has been amazingly professional and personable. I have been ill and I've been moving without any help until yesterday and they have made This process extremely simple considering!!

ANDRES B.  |  Premières impressions 
Évaluation :
4

The uhaul site manager was helpful (to say the least)as was the representatives I spoke to on the phone who assisted with finding an appropriate site for the unique situation my daughter and I are in.

Maria P.  |  Premières impressions 
Évaluation :
5

Easy check in. Nice customer service. Wendy was especially helpful!!!

Miles S.  |  Premières impressions 
Évaluation :
5

The move was great from start to finish.... everyone was very helpful...

Tony B.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Jose M L.  |  Premières impressions 
Évaluation :
4

Tucks were parked in the storage area making it difficult to access the units

Eric H.  |  Expérience générale 
Évaluation :
4

Thanks for your good assistance with my move. It certainly made it easier.

Ann S.  |  Premières impressions 
Évaluation :
5

The trucks parked throughout the storage lot can make access difficult

Rosetta b.  |  Expérience générale 
Évaluation :
5

Knowledgeable and courteous. She took the time necessary to answer all my questions and gave me a personal attition your. satisfaction from my storage unit.

Timothy A.  |  Premières impressions 
Évaluation :
5

The gentleman that finalized my reservation was very professional and an asset to the company.

Robert H.  |  Premières impressions 
Évaluation :
4

customer service rep was great.. we arrived early and in spite of what customer service on phone told me (we could not pick up truck earlier), was able to pick up truck earlier

jerry w.  |  Expérience générale 
Évaluation :
5

Great service, friendly. Helpful. Efficient.

Stephanie T.  |  Premières impressions 
Évaluation :
5

Bien

Anna M.  |  Expérience générale 
Évaluation :
5

!

diana w.  |  Expérience générale 
Évaluation :
4

Nice and friendly staff.

WARREN M.  |  Expérience générale 
Évaluation :
5

This place has the BEST staff. Store is always clean, stocked and cool. I'm a first time storage customer and had I known it was going to be so easy especially during a difficult family transition.

sandra r.  |  Premières impressions 
Évaluation :
1

Hate you

Pete B.  |  Expérience générale 
Évaluation :
4

A bit expensive for the size unit I had but facility was always clean & well kept

KRISTAN M.  |  Expérience générale 
Évaluation :
4

I Have used this location before.

David D.  |  Expérience générale 
Évaluation :
5

Good service drone the beginning to the end - great service

William V.  |  Expérience générale 
Évaluation :
5

Awesome staff. Very compassionate.

dave b.  |  Expérience générale 
Évaluation :
5

Always great service and friendly people

robert p.  |  Expérience générale 
Évaluation :
5

would use this store again

gregory g.  |  Expérience générale 
Évaluation :
5

Good crew

Samuel W.  |  Premières impressions 
Évaluation :
4

Very helpful and friendly staff and management.

KENNETH D.  |  Expérience générale 
Évaluation :
5

Jeff Rodriguez from NY and Rudy from Cathedral City Calf. were very helpful

vincent a.  |  Expérience générale 
Évaluation :
5

Helpful employees!

Bruce B.  |  Expérience générale 
Évaluation :
4

Too many company trucks littering the aisles making it very difficult to access you storage spot.

brian s.  |  Expérience générale 
Évaluation :
3

Very clean facility.

ALEXANDER O.  |  Expérience générale 
Évaluation :
1

Lack of staff lack of communication Need up to date computers put today computer puts tomorrow. Took me a week to get UBox after arrival. Had to drive there phone reservation lack of information

Stacy R.  |  Expérience générale 
Évaluation :
5

Staff was friendly, knowledgeable and very professional.

Dozier J.  |  Expérience générale 
Évaluation :
1

The dumpsters they say are there were "full". They told me to call a 'recycler'; I said I'd sue for the cost. They relented and let me dump; there too long arguing re this! Add'l fee to my card!

Tometta M.  |  Expérience générale 
Évaluation :
4

Merci.

Mark T.  |  Expérience générale 
Évaluation :
5

The whole team under Rudy's management at Cathedral City U Haul has provided excellent and efficient service.

Susan C.  |  Réservation 
Évaluation :
5

Cathedral City U Haul- Darin extremely helpful and professional! We Culver City U Haul, Dimitry an absolute nightmare!!! Extremely rude lacking focus on customer care!!!!!!!

Gail L.  |  Réservation 
Évaluation :
5

Outstanding customer service. No complaints.

Anna M.  |  Expérience générale 
Évaluation :
5

Brand new 26 foot truck drove perfectly!!! The representatives at the Sidney B.C. office were so accommodating and nice to deal with. The Palm Desert one way drop reps also very pleasant. Merci

STEVEN C.  |  Réservation 
Évaluation :
1

When we arrived at the facility for our reserved storage unit, the unapologetic clerk informed us there were no units available. WTF! What 's the point of reserving a unit if you don't honor it!

DIANE T.  |  Réservation 
Évaluation :
1

Phone rep said that there would be a storage unit available to move into. When I arrived with a loaded truck, turns out I was one of TEN "reservations" for ONE vacancy. NO WHERE TO STORE MY STUFF!!

Kevin G.  |  Réservation 
Évaluation :
5

great service, spot on knowledge, just great.

Alexander C.  |  Expérience générale 
Évaluation :
5

Excellent customer service

John G.  |  Réservation 
Évaluation :
1

Two attempts moving Country failed due to no storage unit available after it was booked, confirmed and double checked. Very disappointing.

BERND H.  |  Réservation 
Évaluation :
5

great staff,clean,easy to find

Alexander C.  |  Réservation 
Évaluation :
3

Too many trucks cluttering the storage area. All 3 times I went there, there was a huge line and only one person working the desk.

Kenneth M.  |  Expérience générale 
Évaluation :
4

Rudy is truly amazing and goes up and beyond to help his customers

christine ann m.  |  Expérience générale 
Non reviews have been submitted for this location.

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