Customer Reviews for U-Haul Moving & Storage of Cathedral City

8409 évaluations

68075 Ramon Rd   Cathedral City, CA 92234
(E OF GENE AUTRY TRL)

(760) 324-4518

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(760) 324-4518

68075 Ramon Rd
Cathedral City, CA 92234
(E OF GENE AUTRY TRL)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

This is a great store, the guys outside are so helpful..its hot in the summer time 115 any they are out there working hard. I live close, I really appreciate those guys. New girl working desk, she is very nice.

DIONNE R. 
Évaluation :
5

I rent here often because everyone is professional and kind and ready to help. Love this place no stress! Thank them all Susan

Susan M. 
Évaluation :
5

Great customer service!

WILLIAM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose F. 
Évaluation :
3

Your trucks really need to be inspected more closely or better maintained. The truck was not sanitized, luckily I brought my own sanitizing supplies and the wipe was black from dirt after cleaning the steering wheel. But the worst of it was the air-conditioning did not work!

Alfred D. 
Évaluation :
4

My technician worked really hard on a difficult job.

geri G. 
Évaluation :
1

Thé Denver Uhaul location that took pod reservation and delivered was excellent. Once it arrived at Cathedral City, CA location it was poor service clear up to when they picked up the empty pod. I always had to drive to Ramon Rd location because nobody ever answered their phones. I had 2 pods. One was suppose to go to storage and the other delivered upon CA arrival. Both went into storage even after I drove out and told manager that I didn't want that. I changed credit card that I had in file for monthly auto payment. I had to drive out to their location to give them this info. Even after doing this, the following month I got notification that my card wouldn't process payment. When I was ready for 2nd pod to be delivered I again drove out to make arrangements. Based on the window of delivery I made arrangements to have help to unload the pod. The delivery time frame expired and no pod and no notification as to when I would receive it. After no answer, as usual at local location I called a nation wide uhaul number and was told there was confusion and that they didn't get pod pulled for delivery that day. I demanded that it be delivered. Finally 3 1/2 hours later snd my help is gone I got the pod. I told them I would somehow get it unloaded and wanted it picked up 2days later. I was having another truck bringing things and I needed my driveway free of the pod. I made arrangements for this pick up. The window of pick up expired and no pod pick up. I once again called the nation wide dispatch and was told they weren't going to be able to get it that day, but would get it Monday morning ( which was 3 days later) I got so mad that they made arrangements fir some gal to pick it up. She had her own private truck and said she hadn't ever done this before. She was asking me questions about the pod hitch. I could go on and on, but I think you get the message if why I WOULD NOT recommend using the Uhaul location on Ramon Rd in Cathedral City, CA. It is very poorly managed and they don't seem to care.

Pamela S. 
Évaluation :
5

Ask customers to wear their masks inside your rental offices.

Andrew C. 
Évaluation :
5

You already know Spencer has the center more lit than me at the club. My dude Choche was outstanding too, future of Uhaul of Cat city. Spencer be training him well ðŸ"¥ðŸ"¥ðŸ"¥ðŸ"¥ðŸ"¥ðŸ"¥ðŸŽ‰ðŸŽ‰ðŸŽ‰ðŸŽ‰ðŸŽ‰ðŸ'¯ðŸ'¯ðŸ'¯ðŸ'¯ðŸ'¯

Gerardo S. 
Évaluation :
1

Stop,! The problem was not with the the Cathedral City location but with the national call center. They would not guarantee a one-way truck would be available. Because of this we had to drive from Paso Robles to Palm Springs which is over 300 miles and rent a local truck at the Cathedral City location and drive it back to pickup and return to Catedral City. It wasted hundreds of dollars in gas. U-Haul has gotten much worse in recent years. The truck in Cat City was great however but your policies should be addressed. Duncan Laing 541-213-8883 duncbird@gmail.com

DUNCAN L. 
Évaluation :
1

I honestly don't care about the next customer. I care that your team scratched up my car. I tried calling after leaving u haul but round in circles with automated system.

lori K. 
Évaluation :
5

Any move, whether it's across town or to a landfill is stressful. The team at Ramon Rd, Cathedral City CA were, almost a little too happy, helpful, knowledgable and patient. Thank you, UHaul for making moving almost fun (shudder)

Jonathan K. 
Évaluation :
5

The truck was pulling to the right and constantly having to steer it to the left to go straight. The driver door was bent so the rubber wasn't sealing abs the wind noise was horrible. This is the first time that I had equipment that was not roadworthy.

DANIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE N. 
Évaluation :
5

Dylan is a great example of excellent customer service. He goes above & beyond expectations. Most of the Cat City Team are great also.

Ronald L. 
Évaluation :
5

they are friendly and service minded; polite and helpful in helping customer's overall a pleasant place to do business

DIRK V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Remus H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammad G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leonard P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clifford L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

All the staff were courteous, helpful and friendly. Helpful suggestion may be to allow easier view directly to the front desks without interfering objects obstructing the line of sight.

Michael G. 
Évaluation :
2

I rent at least 10 trucks a year. This service and truck was the poorest that I have experienced in years. The counter people were abrupt. Unfriendly. The gas tank gage was incorrect. The contract read 1/4 of a no tank. The gas gage was 1/8 of a tank. The windshield was filthy of I asked an attendant to clean it. The knob on the A/C was missing or broken. The rear step to the bed of the truck was gooey and sticky. The cab was filthy. The excellertor was hard press. Miserable experience.

Larry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
1

Vehicle not at location. Total fuck up. Person at Ramon Gas said he had no idea how to help us. Left us high and dry with movers coming in one hour. Worse.,,,no customer service on phone. Put on hold for an hour..,never a response. UHaul is a terrible company.

Christopher R. 
Évaluation :
5

The staff was friendly and knowledgeable. A nice facility.

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hope S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clark R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERGUS L. 
Évaluation :
5

Lower expenses

Jesse H. 
Évaluation :
2

No more comments too!!!

CHRISTOPHE M. 
Évaluation :
5

Was great. Didn't have a reservation yet they had the truck I needed and quickly checked me out and back in on return.

Theodore R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CONRAD J. 
Évaluation :
5

Always courteous and helpful staff.

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra K. 
Évaluation :
5

The truck was unavailable the day I had reserved it, but Andrew in your Regional office in Moreno Valley was absolutely fantastic in his handling of the situation. He resolved the problem in a most professional, patient and resourceful manner. Please pass along my gratitude to Andrew and the team there in Moreno Valley.

Vicki R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abraham L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
5

Rien

Rodolfo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neal H. 
Évaluation :
4

There was an apparent lack of communication between the front desk and check out. I waited quite a while before going into the building to request help. The staff was unaware that I was waiting.

ANDREW W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Allison E. 
Évaluation :
4

Your customer service phone line is terrible. Hold times of more than 1 hour and then disconnect.

Thomas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tania F. 
Évaluation :
5

The online self-check-in and return experience was not as convenient as it sounds. Having to watch instructional videos, find the truck, confirm pickup condition, and take pictures upon return in the bright hot sun was somewhat frustrating, but I did it to avoid being charged 20 $for assisted check-in.

Norman H. 
Évaluation :
3

Truck was sent out with one quarter tank of gas. The first thing I had to do is gas up - a significant waste of my time. The U-Haul App is a piece of garbage. It took 25 minutes sitting in the U-Haul parking lot to complete the rental on my cell phone. Uploading photographs of my CDL and other photos took forever. Returning app didn't work at all. I had to go inside the facility to return the truck. If U-Haul is going to provide an app, it should work better than it does. The battery on the truck was marginal. The truck would barely start each time I tried it. Very disappointed with this rental.

Barry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Clean all the bugs off the truck before we picked it up

Jeffrey L. 
Évaluation :
4

Keep up the good work!

Richard D. 
Évaluation :
4

Keep up the good work!

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD S. 
Évaluation :
1

I reserved a 20 ft truck got there in plenty of time even a little early truck was not there ..people who rented the day before where not going to be on time.. ended up with a smaller truck had to make 2 trips it was a horrible experience.. was not compensated enough plus it was hotter than H…

Mary C. 
Évaluation :
3

The trailer had a broken break light, the person who inspected the trailer told me the light was out. Rather the fix it they gave it to me like that.

Angel H. 
Évaluation :
4

The truck you rented me was running rough and the outside drivers mirror was loose / not useable and it actually fell off causing me to have to go out into traffic to retrieve it. Your equipment needs major attention.

MICHAEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie T. 
Évaluation :
5

Great service and always helpful employees.

Cheri G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norma F. 
Évaluation :
5

Bryan was very good and helpful. nice person to work with. Great JOB.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew W. 
Évaluation :
2

I understand that the issues that occurred were no ones fault but for the obscene amount of money they charged me for a truck, I shouldn't have been over an hour late from my week prior scheduled pick-up appointment. I was sitting there waiting for a truck while there were literally 12 of the exact same trucks on lot (I counted) As a company, you assholes need to get your logistics together and stop raping your customers because your to cheap to move your trucks where they're needed. This whole idea of charging 3Ã- the amount to go to a place is ludicrous. Palm Springs- Phoenix: 530 $; Phoenix to Palm Springs: 170 $^this right here is bullshit, you're a logistics company. You're cheap, you're lazy and greedy!

MATTHEW L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Great customer Service

Jeffrey B. 
Évaluation :
5

Convenient location and very friendly staff. It was an easy and smooth process to return the truck. Merci.

MARCUS T. 
Évaluation :
5

This is was not our original pickup location. The original reservation was supposed to be closer to us in Indio, When we went to pick the truck up the location didn't exist, the phone # wasn't answering and when we finally got a hold of the person he said he didn't have the truck and had to find one. Never called us back. So we had to arrange to find one and after calling around and dealing with you guys got the last truck available farther away to pick up. If the business you contract out for rentals aren't legit than its going to be reported to the proper authorities. This was a cat and mouse chase of trying to get a truck when it shouldn't have been this difficult. So disappointed in this process we had yesterday.

martin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven A. 
Évaluation :
5

The counter person was quick and efficient and the yard person was too! Friendly and professional, it was a positive experience.

Russell A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLENDA B. 
Évaluation :
5

No problems on either end or on the road with the trailer

Robert J. 
Évaluation :
5

What a wonderful staff you have at this location. Everyone was so helpful and knowledgeable. I love the online check in I was in and out within 10 minutes. You guys rock!

Janice B. 
Évaluation :
5

The van i rented had not been swept out and the door lock on the drivers side could not be openned with the key. other than that, my rental was just peachy.

Heike P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul L. 
Évaluation :
5

Efficient staff. Reservation, equipment pick up, and return was fast.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HANNAH H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas A. 
Évaluation :
1

WHERE IN THE HELL IS MY DETAILED RECEIPT THAT YOUR EMPLOYEE SAID HE WOULD EMAIL ME!!!!!!!!!!!!!!!! TOTAL FAIL!!!!!!!!!!!!!!!!!!!!!!!

Russell B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KERRY WILLIAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael A. 
Évaluation :
5

Include customer in pre-rental inspection of equipment. Have a checklist for each type and model of equipment, including inspection item and criteria. Maintain records.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eva K. 
Évaluation :
1

Worst experience of my life I've already told everyone I know to never use uhaul again, when I tried to call and complain I was told by the automated voice that nobody would be available to take my call for at least 45min, I'm appalled and regret using your services… never again!

Enock B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
1

Call to confirm location of reservation truck was not clean

PHILIP B. 
Évaluation :
5

Initially, I was very upset about not getting notified that my pick up location was relocated. I had showed up early to the palm desert location, called UHaul with a 10 minute+ wait time, AND was given a location of “cat city location off of Ramon” with no address and they transferred me before I could ask. Then had ANOTHER 15+ minute wait and I luckily showed up to the right location of the 3. What made my experience better was an employee named Max. Max was cheerful and honestly looked happy to be at work and help. He understood my situation and I was clear I wasn't looking for a handout nor did I want to file a complaint and make things difficult. Max instead gave me a quick turnaround with my rental truck (with help from Brian) and made my overall experience better by deducting 20 miles from my drive. He also provided me with extra moving blankets that ended up really helping me! Max really made the experience way better and was a huge help! He deserves an atta boy at the very least!

Logan P. 
Évaluation :
3

I was charged a one-way fee that included several days and hundreds of miles I didn't use.

Julian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
4

Truck interior was dirty especially the windshield that had a heavy film on the inside and the washer wipers didn't work. The drivers mirror was lose and kept falling out of adjustment. I wish I could have seen breakdown of the charges before renting, the insurance was quoted at 14 $but was really 28 $.

PHILLIP S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARNOLD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

I wish I could have rated the entire process of renting a truck because that would be a 0vstar. While cathedral city representatives were nice and very pleasant and Burt in Indio was awesome and understood how to provide excellent customer service, the process is horrendous. First off the online site is not intuitive and it reserves truck's that are not at locations. Don't you keep inventory? I was sent to 3 different places. And Fisha in Riverside Regional was VERY rude. She acted like my questions were bothering her. I'm the one that should have been irritated because by the time I spoke to her my reservation had been changed for the 3rd time. She needs customer service 101 classes

Homer S. 
Évaluation :
4

The windows were not cleaned when I took it back to pick up the trailer I asked them again to clean the cab the dashboard and wash the windows again. They didn't do it. So I drove 1200 miles in a dirty old truck

Luann M. 
Évaluation :
3

Both driver side and passenger side mirrors would not stay in the proper position. Very unsafe. This is why I wouldn't score U-Haul at a high level number. I literally could not see to make any lane change.

JOHN C. 
Non les évaluations ont été soumises pour cet établissement.

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