Le client n'a pas laissé de commentaire.Lori C.
Customer Reviews for U-Haul Moving & Storage of Cedar Brook
Pour nous contacter
Berlin, NJ 08009
(In Winslow township Just south of Hitch RV)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 9/16/2021 - 1/1/2022: 9h00 am - 5h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.holly b. | Expérience générale
Le client n'a pas laissé de commentaire.RICK B. | Premières impressions
Le client n'a pas laissé de commentaire.Lawrence Z.
Le client n'a pas laissé de commentaire.Steven C.
Le client n'a pas laissé de commentaire.Nicholas C.
Le client n'a pas laissé de commentaire.JOSEPH R.
Just keep up the great work! The employees were extremely helpful and friendly. I'm definitely staying with Uhaul if I need anything.Lukas F.
Good customer serviceJohn R.
Dan rocks!Edward D.
Excellent service and staff. Convenient and awesome to do business with. Highly recommend for South NJ.Edward D.
Great rental tow trailerJames N.
Aero skirt damagedSpenser S.
Le client n'a pas laissé de commentaire.Harrison B. | Premières impressions
Le client n'a pas laissé de commentaire.HIREN P.
Le client n'a pas laissé de commentaire.Craig E.
Le client n'a pas laissé de commentaire.Kimberly R.
Le client n'a pas laissé de commentaire.Keith R.
Where should I start? The good, you found a truck. The regional rep, was helpful when the store rep wasn't. Thank you regional dispatch. The bad; the truck you found was 30min in the wrong direction. This added to my milage and time. The store rep at pick up was the worse person I've had to deal with. His lack of empathy, or slightest bit of knowledge, or even a tiny bit willingness to explore a solution was exasperating. Please let him know that I solved the problem myself, despite his unwillingness to help, shitty customer service, and I returned the truck as promised. I wish he was there in the morning when I dropped off, as I wanted to say "Fuck you asshole." (Sorry, but you get the point) Your app is worthless. I couldn't check out, and couldn't check in. My order was canceled several times, and lost from the system. This put me further down the line, during a time when availability wasn't great. Military personnel; we don't have the time or patience to deal with stupid shit. We solve problem, and make shit happen. Some of us DO NOT HAVE "CURRENT" DRIVER'S LICENSES. My license has been expired for 2yrs, but the state of PA issues a military exemption card. This card, my license, and my military ID are MY PROOF of residency and motor vehicle operator status. Please pass this on to your local sales reps. One last thought; if you need help moving trucks, I'm free, HMU.Scott R.
Le client n'a pas laissé de commentaire.Patricia E.
Staff really friendly and helpfulisabella p. | Premières impressions
The whole experience with u-haul from start to finish was excellent and made my move much easier. Thank you to both locations that were utilized in my move.Gary J.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.Daniel N. | Expérience générale
Whole rental experience prior to arriving at Cedar Brook was a shitshow. Confirmed for a 17' truck in Southampton originally - website never clues you in to the fact that they only have trailers. The next day I get an email that I am confirmed for a 17' truck in Maple Shade - 10 additional miles each way...doubling my mileage costs. Phone call to 'rental manager' asking for a break on mileage or drop in mileage cost due to change-nope. So next day I wake up and start driving to Maple Shade and get an email that I am now confirmed in Pennsauken...an additional 10 miles further than the Maple Shade location. Now it is just costing me more to drive the truck from pickup to my house than it is to rent. More phone calls. Pennsauken person was really helpful and was a welcomed change but sent me to Rout 38 in Hainesport or something for the 20' truck they have on hand. I get there and guess what- they do not have a 20' truck. Should have guessed.... But they had seen the reservation come up in there system, knew it was wrong from the get go and were actually waiting for me to arrive. They directed me to Cedar Brook in Berlin on 73. where they assured me the 20' truck was waiting. Doubtful but hopeful I drove to Berlin and the quest was over. The truck was there, the clerk was quick and helpful and even lowered the mileage cost to the next lower bracket. So overall, if I was renting again I would really nail down the information and talk to a person instead of reserving online. It was a frustrating nightmare until it was all figured out. I would recommend Cedar Brook location to someone but not uhaul in general. Kudos to Cedar Brook. Seven thumbs down to uhaul in general including customer service.Christopher W.
Le client n'a pas laissé de commentaire.Pamela H.
Rented a 10x10 unit in jan of 2021 and it was broke into and everything stolen and manager could not give me a date when it was broke into and supposedly was looking at videos to see and the repwest insurance is bogus because after cop said burglary .. The insurance company denied me because of no forced entry the lock was completely broke off the door but no dates and times when it happened and i was paying every month for an empty storage unit... This place is totally at fault and are refusing to do anything about my deceased mothers belongings with my belongings and priceless memories as wellJamie M. | Expérience générale
Customer service was great! Thank youGloria S.
I originally had my reservation set for the Clementon location but they didn't have the equipment I reserved so I had to travel all the way to Berlin to get my equipment and then had to bring it back all the way to Berlin way out of my way or I would have been charged almost 200$ More.Kara S.
Le client n'a pas laissé de commentaire.Michael B. | Premières impressions
storage unit i originally reserved wasnt available when i went to pay for the unit. was given a different option which worked out wellMia F. | Premières impressions
The truck was dirty, which is unacceptable during a pandemic. The information entered in the app before pickup was incorrect, which made my return information incorrect. Sales associate was rude and disrespectful.Michelle M.
Le client n'a pas laissé de commentaire.Nicholas P.
Le client n'a pas laissé de commentaire.Robert C.
No improvement needed, thank you for great service.Corinne N.
Le client n'a pas laissé de commentaire.Keith H.
Le client n'a pas laissé de commentaire.Joette M. | Expérience générale
Le client n'a pas laissé de commentaire.jennifer M. | Expérience générale
Was able to locate trailer quickly, very accommodating.Christoph A.
Le client n'a pas laissé de commentaire.ANTHONY O.
Nothing. Daniel was great! He made the process effortless.Christoph P.
I was told to give it up to three hours but the man was able to do it in 45 minutes. So far so goodJodi S.
Great serviceJason M.
The truck was dirty, the A/C did not work, the floor boards got extremely hot (i took my shoes off and needed to put them back on because the floor was burning my feet). My phone overheated sitting in the cup holder which also got very hot. There was a piece of plastic that had come out of the rubber edging right next to the gas peddle that I repaired because it was cutting into my leg. I have used U-Haul many times in the past, but this was, by far, the worst truck I have ever rented.Karen D.
staff went above and beyond to assist with our truck return but more importantly to assist with storage rental and clean up from previous rental mess.JAMES F.
Le client n'a pas laissé de commentaire.Jason M. | Premières impressions
Lies Lies and more liesJessica C.
Dirty asf.ben S.
Dan was very friendly and very attentive. Also during my move in visit, he asked to answer the phone and attended to challenging callers... Well done!Rachel F. | Premières impressions
I had to drive an hour to pick up the truck. I rented it five minutes from where I needed it. The rental agent was very smug and kept telling me that people have to drive two plus hours to pick up the truck sometimes. They couldn't even put the hand truck in the truck. There just handed us the key and saidâ€ it's outside to the left.â€ Not very helpful.mike O.
Le client n'a pas laissé de commentaire.Ashley S. | Premières impressions
Le client n'a pas laissé de commentaire.Heather O.
Le client n'a pas laissé de commentaire.Tim L.
Your app is terrible--could not check in or outChristina C.
Le client n'a pas laissé de commentaire.Danielle J. | Premières impressions
Le client n'a pas laissé de commentaire.dorothy p. | Expérience générale
Le client n'a pas laissé de commentaire.Michal P.
Would be a much more user friendly experience if the long haul trucks had cruise control.Robert H.
Nothing. Everything was perfect. Très sympathiques et professionnels. Merci.Jerry M.
Your platform and centralized customer support is atrocious. After reserving a cargo van at a nearby location I went online to facilitate my reservation. When I finished it told me I had to pick up the van at another location further away. When I texted online customer support they directed me to a toll free number, where I waited 15 minutes without success. I went back to the original location who assured me they had vans and arranged the rental themselves.Bart P.
Le client n'a pas laissé de commentaire.ROBERT B.
Le client n'a pas laissé de commentaire.Keith R.
Le client n'a pas laissé de commentaire.Anthony G.
Excellent place they deal with you in a professional manner.Everything went very smoothlyLuis T.
Le client n'a pas laissé de commentaire.Seven M.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.Paul J.
Keep up the good work.Elvin W.
Le client n'a pas laissé de commentaire.Raymond E.
Again, we were suppose to return truck in Hamilton and the location changed. It would have bee an easier return if the location didn't change.JEFFREY H.
I place a reservation in williamstown nj found out don't have the size truck. and then they send me to the one thats in route 73 berlin . Making me late to my appointmentEugensky B.
Over charge for fuel and mileageMCPHERSON P.
Have more pick up trucks.Joseph L.
Le client n'a pas laissé de commentaire.Loretta D.
I like the Ford van, not the Chevy van, that I rented this time!!!Vincent C.
Le client n'a pas laissé de commentaire.Marcia R.
Agent at this location has excellent customer service skills and he should be commended for the way he treats his customers . Great experience at this location.Denise D.
Le client n'a pas laissé de commentaire.LUIS L.
Le client n'a pas laissé de commentaire.Maiquana M.
Great serviceCopelia M.
Excellent representative of your company, great energy and attitude!michael C.
Le client n'a pas laissé de commentaire.John P.
Great service. Thank you!William K.
Clean the inside of the trucks and cup holders.Brian S.
Le client n'a pas laissé de commentaire.Robyn D. | Expérience générale
Le client n'a pas laissé de commentaire.Carl D. | Premières impressions
Le client n'a pas laissé de commentaire.Carl D.
Le client n'a pas laissé de commentaire.Norman M.
Le client n'a pas laissé de commentaire.Bill L. | Expérience générale
Le client n'a pas laissé de commentaire.Brian M.
Would absolutely recommend. Great work, and friendly service. I arrived a half hour earlier than my appointment and work on adding the hitch to my Sienna was started immediately. The work was completed in about an hour, and looks and works great! I'm grateful for all of the good reviews I saw for this location on Google.I could've had it done closer to home but this was worth the extra drive.Henri B.
Le client n'a pas laissé de commentaire.diana b. | Expérience générale
Le client n'a pas laissé de commentaire.COURIER P. | Expérience générale
I arrived in heavy rainfall, and did not know if I would have to walk around outside.No one else was in the showroom, so the clerk had plenty of time to work with me. I needed a lot of info, because I never rented a stall before, and was somewhat green. My 91 year old mother, could no longer live by herself, ans my sisters had moved out of state. In the process of selling her house, I had a lot of personal property to sell of dispose of. She thought she would have been going into a senior home, but that would not work well because of her health. The little bit that she would have taken to the nursing home, is the last items before the sale is done. I have no more room in my home, and neither does the family. She wants us all to have her possessions to remind us of her. It is a lot of work, but I must take care of her myself. We rented a 5'X10'X10', in the climate control section. The salesman shower me the sizes of the storage units, the items that I would need to make the move, and education me on all the new agenda. I think we should be able to fit it all, and other family members will have a need for what she owns in the unit. I am happy that all has turned out well, you guys are great. Thank You.DIane V. | Premières impressions
Le client n'a pas laissé de commentaire.Carl C.
Nothing. Excellent service at this location.Steven K.
Charged 10 $for a dolly but wasn't advised prior. Overall easy experience and will use again!Nicole C.
Le client n'a pas laissé de commentaire.TOM M.
Great place, very clean and secure location. I have no worries about leaving my possessions there. Also they provide a very easy access to the site.mike h. | Premières impressions
Everything was good and went smoothly!JESSE C.
Nothing but professionalism from start to finish. The customer service was excellent.john G.
No issuesRobert M. | Online Move In
All of my belongings remained in excellent condition throughout the entire time. The staff was always available & friendly. Thank you and I would highly recommend Uhaul moving and storage in Cedar Brook.Melvin W. | Expérience générale
Great service,fast friendly and professionalBridgette R.
Le client n'a pas laissé de commentaire.Ian M.
The representative was was very professional and took care of all my needsBolivar F.
Jovanni was professional, friendly and I couldn't be more pleased. Great facility and I will recommend it to anyone and everyonePete A.
Le client n'a pas laissé de commentaire.LAURA R.
great place & Nice folks... Tom TThomas T. | Expérience générale
From reservation of trailer to turn in the staff was outstanding. Very professional and courteous. Congrats on a great Team.Steven P.
Keep up the good work guysJames V. | Expérience générale
Best rental experience I ever had.Keith P.
The staff was great they explained everything and the layout was very accommodatingLISA S. | Expérience générale
It was a super experience to have a hitch installed at this location by Jovanni. Very customer oriented and very professionally done! Thanks much!!!Carrell B.
Le client n'a pas laissé de commentaire.Joni H.
Excellent sign in and help in upgrading the storage unit as well as helpful in opening the lock on my unit. Very accommodatingWilliam T. | Premières impressions
Jovanni was wonderful & very professional. The trailer was clean, no leftover smells from others. Yes that is very important to me. Great experience!!Dana O.
Ivan was great!! He was very helpful and patient .. He is awesome ! Kudos and 5 stars!!! Need more people like him in customer service!!!Jamie M. | Premières impressions
The vehicle had so many previous dents and scratches, it took a long time to do the pre trip inspection.Robert H.
Le client n'a pas laissé de commentaire.Mark L.
excellent help.Francis K.
Le client n'a pas laissé de commentaire.James T.
Le client n'a pas laissé de commentaire.Joseph S.
Treat them as well as you treated meLeroy M.
Thi place is very accommodating and very helpful I would recommend everyone to this locationHenry M. | Premières impressions
Everyone At location very very Helpful all the time Every time.Charles F. | Expérience générale
Le client n'a pas laissé de commentaire.Aaron M. | Premières impressions
Le client n'a pas laissé de commentaire.KEVIN C.
Le client n'a pas laissé de commentaire.Thomas T. | Premières impressions
I did not need furniture covers. I returned them to Berlin NJ when I brought the ubox back to be shipped.Rosemary E.
Perfect pickup and dropoff. Even dropped off after hours and the person working there, who was already in his car set to leave when I pulled in to the parking lot, stopped to help check in the trailer I rented.Donald B.
With the flexibility to return vehicle's via mobile, ensure that this vehicle has been returned to the location before it is listed as available.Jermaine F.
My only complaint was upon move-out. I vacated my unit 3 weeks early and made sure to go into the office both before & after the unit was cleared to explain my intent. Yet, 3 weeks later, I still received a billing reminder. I had to call the office multiple times to get ahold of someone - when I did, they had no record that I'd cleared my unit. Although the matter was resolved, it was frustrating.nicole c. | Expérience générale
Always great service and equipment from this location!PATRICK C.
Le client n'a pas laissé de commentaire.Linda R. | Expérience générale
Le client n'a pas laissé de commentaire.STEVEN J M. | Premières impressions
Very happy with your Servicekevin&emaleen r. | Expérience générale
Jovanni Mercado went out of his way to be helpful. Any time I went in all the staff were professional and friendly any way needed. I would highly recommend Cedarbrook for uhual rental amd as a storage facility.Carol M. | Expérience générale
Customer service advisor staff was great and very helpful.Kevin W. | Premières impressions
I also contracted to rent a cargo trailer through that facility. Your staff was polite, knowledgeable, and super helpful. Could not have asked for better service! Merci.Kathleen K. | Expérience générale
Le client n'a pas laissé de commentaire.Bill L. | Premières impressions
The gate for the drive up storage needs to be fixed. Other than that, Ivan was 5 stars.BRUNO B. | Premières impressions
Govanni and Ivan were super helpful. Couldn't ask for better serviceKathleen K. | Premières impressions
Le client n'a pas laissé de commentaire.nicole c. | Premières impressions
Daniel was very helpful.diana b. | Premières impressions
Arrived to unload only to find my unit with a lock on it and office closed. Sunday April 14th at 5:30pm. Even after I was forced to by a lock.Derek D. | Premières impressions
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