Customer Reviews for U-Haul Moving & Storage of Cedar Hill

2648 évaluations

1050 KCK Way   Cedar Hill, TX 75104

(972) 293-1155

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(972) 293-1155

1050 KCK Way
Cedar Hill, TX 75104

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM P. 
Évaluation :
5

Not a thing it was great . i was in and out fast vary pleasant experience

KEITH L. 
Évaluation :
4

Na

DANIELLE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Natasha A. 
Évaluation :
5

This process could not have been easier. The front desk staff was friendly and walked me through the process on what would happen once I got into the vehicle in a quick but efficient manner. Dropping off the vehicle was just as easy. I pulled up to the return area, the staff got in the vehicle and I received my receipt via email almost immediately. I have no problem using this Uhaul location again.

LESA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry B. 
Évaluation :
1

Both employees that were there were incredibly helpful, BUT the storage requested was NOT available. No one from customer service called to notify me and myself as well as our movers were inconvenience.

ADEOLA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittney E. 
Évaluation :
5

For some reason I was not able to complete the turn in with my phone but the fellow working was extremely helpful and made the drop off a quick and pleasant experience. I will definitely use U-Haul again!

STEPHEN K. 
Évaluation :
5

Tia, manager and I think his name is Jeremy is awesome!!! I will be back!!!

DAVID ISAIAH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE M. 
Évaluation :
5

The young lady was very helpful and nice and PROFESSIONAL.

ROY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine W.  |  Online Move In 
Évaluation :
4

I nevet received my 30 day free storage

Gregory W. 
Évaluation :
2

Rude customer service from the guy that rented me the truck.

Makunda T. 
Évaluation :
5

The lady, I believe she was a asst. Manager. She was awesome. Customer service was Excellent.

Carol P. 
Évaluation :
2

Gas was where it they said it was. It was supposed to be 3/4 but it was in between 1/2 and 3/4. The works were leaving at 6 so I couldn't stop and say something. Then it took almost 2 hours to checkout. The scan qr wasn't valid. I call customer service and sat on hold for 30 minutes then they transferred me and I sat longer. I'm planning to move soon and will have to find other options.

WAYNE J. 
Évaluation :
5

Have discounts or offer special rates, mileage discounts. AARP rates, any kind of incentives would be great in assisting customers during what could be a very difficult time for them.

STANLEY P. 
Évaluation :
4

Professional, very accommodating, polite, clean truck, & no issues. This will be my preference location for future needs.

GAYLA BACCUS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ancheyl D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shayla R. 
Évaluation :
5

Tia provided exceptional customer service. She was professional and friendly.

DAMON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG R. 
Évaluation :
5

Thanks for the outstanding service

ROY M. 
Évaluation :
5

Is ok

LUIS C. 
Évaluation :
3

The truck smelled like pee and fabuloso was used to try and clean it...

Latoya E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randy V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michial M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMADAUS B. 
Évaluation :
5

Gabrielle is amazing, I walked in finishing up my reservation over my phone, but she took over for me, finished the pickup transaction and hooked up the trailer as fast as she could very diligent and extremely helpful, I will definitely come Bach to this location, she made all the difference, very energetic.

CAMILO R. 
Évaluation :
3

When I dropped the truck off, I think I was overcharged. I stated so on the website, and it indicated someone would contact me in 48 hours. It's been almost a week and no one has contacted me.

Samuel S. 
Évaluation :
5

Great staff excellent service.

Roy M. 
Évaluation :
1

The woman that was working didn't know what she was doing. She first said that she wouldn't be able to give the the trailer because it was already reserved by someone else. Thirty minutes later after arguing with her she realized that she had made a mistake and it was my trailer. After hookup she try's to make me pay for it after me telling her I had already paid over 300 $for the rental. She tried telling me I was wrong (again) and didn't know what I was talking about. Five minutes later she realized she was wrong and the. Told me I could “go about my way”. It was some of the worst customer service I have ever seen.

Kenneth H. 
Évaluation :
1

To improve you can start by not charging customers for things out of there control. The truck I was given completely shut off while driving. This truck was then picked up via tow and now I'm being charged for not filling the truck with gas! This makes no since how am I supposed to fill the tank on a truck that doesn't drive. Also not have your customers wait 90 mins in roadside just to come and check to see if the truck is drivable!! Then wait another 90 mins for the tow to come!

RACHELL S. 
Évaluation :
4

Clean out the trailer between customers. It was pretty dusty and dirty

Gregg M. 
Évaluation :
3

They were very pleasant and eager to assist. However, I was overcharged for my rental and never got the55 $destination credit that I was told that I was going to have.

Karyn C. 
Évaluation :
5

This worked out perfectly. The people here are very nice, helpful and efficient. I was able to rent a van in a matter of minutes and return it in a matter of seconds. Everything at this location appears to be run like a well-oiled machine -- very smooth. Great experience.

JOSEPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEMAULE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Telisa O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY D. 
Évaluation :
5

No improvement keep up the awesome job

GARY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESSICA C. 
Évaluation :
5

The only thing to wrong is that they never changed the contract to make it correct. My husbands name is BRIAN COLLINS...not David. :)

Angela and David C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy T. 
Évaluation :
5

Very friendly

Candi W. 
Évaluation :
5

Even though my truck was a few days late, we were treated with kindness and professionalism. Thank you for excellent customer service.

Grace E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLY S. 
Évaluation :
4

The staff was very courteous and helpful whenever I went inside. The monthly cost was the only I found a different storage facility.

Jessica C.  |  Expérience générale 
Évaluation :
5

Staff was pleasant and went above and beyond to better suit our needs. Merci

GLORIA P. 
Évaluation :
5

Gabrella (I think that was her name) was outstanding. Helped me get the trailer parked and unhitched. Super friendly and made the experience quick and painless. Seriously, promote this woman, train others with her. Photo-copy her if possible. She's an incredible employee.

Vance B. 
Évaluation :
5

The staff was friendly, well informed and comical. Would notify other customers to be prepared to laugh... great experience.

TAURA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAUL T. 
Évaluation :
5

Great workers with great can to, willing to help attitudes. We need more people who operate at this caliber. Awesome job team.

ANTHONY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL AARON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAVISH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANDI M. 
Évaluation :
5

Manager has a really friendly, out going and helpful personality. She was great!

CLIFFORD F. 
Évaluation :
4

Give detailed information about dropping the vehicle off and checking it in after hours. This was my first time and I had no clue as what to do until I open my txt message. I dnt realy know where to park and was unaware of the process of how and where to park a well as the taking pictures. This caused the droop to take longer than I expected. Other than that is was a great experience. Next time I will know what to expect now that it will not be my first time. My only request is that yr sales representatives should offer more detailed information on dropping off after hours.

KIMBERLY S. 
Évaluation :
5

Everything was perfect. Trailer and customer service!

Derrick F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaleesa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria H. 
Évaluation :
5

However, the employee leaving the end of the shift that day about my unit, had to stop helping customers because she was leaving for the day.

AL D.  |  Expérience générale 
Évaluation :
2

Roaches where in the uhaul. They charge my card then realized it debt card had to charge another card. Then returned the truck an got a fuel charge for the same amount of fuel that I received the truck with. This was a terrible experience a lot of charges for not knowing the policy or poor procedure.

CARL E. 
Évaluation :
5

Not a thing A1 service the lovely lady there over the weekend is awesome .

HECTOR G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

J B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAIAH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damone L. 
Évaluation :
5

I appreciate the great service

Roy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela and David C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY E. 
Évaluation :
5

Although it looked like the boxes hado some water damage everything was ok.

Pennyleila S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wiley W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD DOYLE F. 
Évaluation :
5

keep the staff that you have and give them raises!

Herbert M. 
Évaluation :
4

The access card kept malfunctioning, the staff was helpful and they fixed the issue over and over again, but what if it happens after hours when no-one is around? They said that they would provide me with a beeper instead, but didn't have any at the moment so they provided me with a code. And before you wonder, I did not have the access card near to a phone or other device, so no reason for it not to work.

Zandra S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KRISTIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenifer N. 
Évaluation :
5

Staff were friendly and efficient in processing my reservation. I was in and ou in about 20 minutes.

Juan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leander P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTUR Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadine W. 
Évaluation :
5

I had storage since December 2017. I had a large storage and there was some water damage but UHaul too care of that with my claim. I couldn't take it all so I rented a smaller storage to keep the remainder until I could pick it up. Picked it up, no issues and checked out. It was a very positive experience for me. I saw personnel changes but the quality of service and friendliness never changed.

CHARLETHIA E.  |  Expérience générale 
Évaluation :
5

It s just excellent

Vincent H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENDRA F. 
Évaluation :
5

Great service I really appreciate everything thank you

ROY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathon P. 
Évaluation :
2

No one ever came outside to do my rental drop off had to pay extra just to do it myself

DeAuna C. 
Évaluation :
4

Good experience

JOHN C. 
Évaluation :
5

Very friendly and helpful staff!

RUSSELL N. 
Évaluation :
5

A month ago I rented a car hauler for the same distance, actually same exact addresses, the prior charge was about 200.00, the current price I paid 412 wha the hell? I call bs.. rediculous, can you explain the reasoning behind the price increase, if I didn't need it, I sure the heck would not have rented it

RONALD S. 
Évaluation :
5

Thanks to Tia for really going above and beyond for me and my wife! Greatly appreciated

Victor L. 
Évaluation :
5

The Mgr Tia and the Gentlemen there were excellent!! We had to extend our rental a few times, but it went extremely smooth. They were helpful and professional! My best rental to date!! We really appreciate their time and efforts. Tia and the Gentlemen are an awesome Team!! God bless and thanks for their expertise!! Victor and Sy (Mar 2021)

Sonya B. 
Évaluation :
4

It was a great storage unit... well kept and the staff was professional.

ALFARID C.  |  Expérience générale 
Évaluation :
5

You can't fix something that not broken. I appreciate the help and the kind service that we received from the employee who help us she was great and very understanding in give her 10 rating.

THOMAS H. 
Évaluation :
4

Emilio was wonderful, John not so much.

pam F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rashad R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD W. 
Évaluation :
4

Pick up - the truck was dirty. Drop off the manager was great.

DAN WAYNE M. 
Évaluation :
2

Again, engage the customer and exhibit some customer service. It's a company wide situation based on every site I've been to

KEVIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delana S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roderick M.  |  Online Move In 
Évaluation :
3

Upon moving out of my unit on Saturday February 27, 2021, I was billed 124,00 $ that included a late fee. I did call the facility and was told that the 124,00 $ would be taken off.

Cedrick C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer C.  |  Expérience générale 
Évaluation :
5

Staff was very helpful.

Shunda R.  |  Expérience générale 
Évaluation :
5

Friendly, courteous and helpful!!

JOE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diania s.  |  Expérience générale 
Évaluation :
5

Gabby was very helpful and provided excellent information. Each and every time I call the staff that take your calls or very pleasant and polite also Craig when I call and speak with him basically anyone. And I have enjoyed the help and assistance that they have provided for me great team keep up the good work.

Cassandra J.  |  Premières impressions 
Évaluation :
5

Great Customer Service

Micheal E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arnica P.  |  Expérience générale 
Évaluation :
5

Thanks for your business and hospitality. May God bless y'all abundantly

rondelon d.  |  Expérience générale 
Évaluation :
2

charged me 15 $late charge was cool but once you charged me another 15 $for being more more then 10 days late and you can also charge me additional fees and/or lien on for less then 30 days is insane. I would recommend this facility to anyone.

Rodney B.  |  Expérience générale 
Évaluation :
5

Never had a problem and appreciated the staff!

jacqueline b.  |  Expérience générale 
Évaluation :
5

Great Customer service!

Micheal E.  |  Premières impressions 
Évaluation :
5

I love uhaul

patricia b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delores B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nekal W.  |  Expérience générale 
Évaluation :
3

Having to get out of the car to swipe the access card is annoying and the limited hours the gate is open is inconvenient. I am aware that for an additional cost you can get a remote key but that's more money going out the door. I switched to another location that has a drive up keypad and unlimited entry hours. The employees were nice.

Cindy W.  |  Expérience générale 
Évaluation :
4

I used this storage facility for nearly 4yrs. I was always well lit and clean. I didn't have issues with bugs and my items remained the same as well I storage them. The only issue I had was some of the workers were not wearing a mask inside the store.

Tiffani D.  |  Expérience générale 
Évaluation :
5

The staff is exceptional with customer service. They truly go above and beyond to satisfy and deliver.

Jorge G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOE L.  |  Expérience générale 
Évaluation :
3

When on the phone getting a quote, I was not made aware the price did not include taxes. Only found out when I arrived at the facility after making the 20 mile trip from my home. The initial monthly phone quote of 154,95 $ went to 167 $and some change. Not that much money on a one time deal, but will add up for our new RV that we had planned on keeping there for as long as we own it which will equate to years. Was not at all happy with the surprise increase.

Ben S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tony j.  |  Expérience générale 
Évaluation :
5

Very helpful!

bradford d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMP WAGALOT K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jana F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica S.  |  Expérience générale 
Évaluation :
5

Got chance to meet Sean Fullerton what are professional young man he was excellent working skills very impressed and got chance to meet Brandy she was very professional as well very nice person I would recommend U-Haul to any of my friends and family so glad I went by they were so helpful and the staff I would rate the whole experience overwhelming and I if I was in upper management I would do everything in my power to keep these people happy for you have a very well and experienced staff that does a very excellent job thank you.

Russell W.  |  Premières impressions 
Évaluation :
5

Very pleased with the service of U Haul Cedar Hill

GARY S.  |  Expérience générale 
Évaluation :
5

The guy who helped me cancel my storage was very nice and super quick! Sorry I don't remember his name but he was great!

Victoria J.  |  Expérience générale 
Évaluation :
4

Service was quick and all employees were extremely friendly and helpful.

Angela S.  |  Premières impressions 
Évaluation :
5

Thank you for helping my church and me with your storage facility.

drake w.  |  Expérience générale 
Évaluation :
1

I give this Rating because your location Manager was:Very unprofessional she treated her staff very unfair.I rented a climate controlled unit, And she did not take care of my problem the(high temp).

Dale B.  |  Expérience générale 
Évaluation :
5

Brandy is awesome.. Above and beyond. .. Service with a plus..

willie s.  |  Expérience générale 
Évaluation :
5

need a better way to get on and off the high way .not your problem I know

Johnny l.  |  Expérience générale 
Évaluation :
5

n/a

Surayyah F.  |  Expérience générale 
Évaluation :
4

I had a good experience with using the climate controlled storage for 4 years.

DENISE B.  |  Expérience générale 
Évaluation :
5

Great service

Paul N.  |  Expérience générale 
Évaluation :
1

The 1st week I used the storage my unite got flooded. They tried to repair leak in the ceiling but it leaked again. The requirement to file a claim is too complicated.

Eloluvette H.  |  Expérience générale 
Évaluation :
3

There was always a long wait at the counter no matter what day or time of day. Everything seemed to take so very long.

Becky H.  |  Expérience générale 
Évaluation :
1

Dropped my stuff broke my expensive china wear and didn’t deliver on time

Sarah A.  |  Expérience générale 
Évaluation :
5

The staff at 1050 KCK Way Cedar Hill Tx are very professional and knowledgeable.

Ebbie C.  |  Expérience générale 
Évaluation :
5

Wish i knew her name but she was friendly professional and was patient with us as we sorted out info. She took us to our 15' truck. She got us on our way.

camroy d.  |  Expérience générale 
Évaluation :
4

Great experience, no problems.

Aaron H.  |  Expérience générale 
Évaluation :
1

The representative onsite (Shawn) I believe is his name was not helpful and the price I had been quoted orginally changed within a 24hr period. Did not rent a unit with the facility.

KRISTIAN C.  |  Premières impressions 
Évaluation :
5

Everyone was very nice and helpful. Kristen gave me a tour of the different storage units a available. It took some time, though, to get the whole process finished. More time than i anticipated.

Becky H.  |  Premières impressions 
Évaluation :
5

Aaron Crooked, your representative, was very considerate when I advised that the unit I was in was not suitable for my needs. He Stuck with me until my problem was resolved.

Jerry M.  |  Expérience générale 
Évaluation :
1

TOOO HIGH $ ALL OF YOUR U-HAUL Should have the same policy and information. We were charged an out rages sum $. Your store had different information.

BILLY STEPHEN C.  |  Expérience générale 
Évaluation :
4

When the ac gets permanently fixed it'll be an excellent raiting. I used this facility for 5 years. Thank you for such wonderful service.

MARY E.  |  Expérience générale 
Évaluation :
5

Great customer service and price.

demarcus r.  |  Réservation 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
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