Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The lady that gave me the rental provided amazing service. Returning after hours was fast and easy using the app.
Marcos K.
Évaluation :
4
It was difficult to get a location closer to me. Every time I chose a close location, the confirmation came back with a location further away. As a result I had to pay extra in mileage. It resulted in double the mileage. Very disappointing.
Richard G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yu-Ren L.
Évaluation :
3
Although it was a new track there was far too much play in the steering wheel and the whole time I drove it I was terrified but I had things that I had already made appointments for. Driving it on the freeway and in the hills was dangerous. I have other problems with the entire situation but it's already been discussed
DANA W.
Évaluation :
5
I was extremely pleased with my experience and this location is wonderful!
Greogary C.
Évaluation :
5
I have been renting equipment and trucks from location of U hail for the last 6 years. The professionalism of staff , clean , well maintained equipment are consistent aspects.
VIVEK G.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Claudia H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary C.
Évaluation :
5
Easy return. Friendly service.
Christopher M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael T.
Évaluation :
5
Smooth process! Good experience :)
William W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Todd D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paulina Z.
Évaluation :
2
The manager was Kurt. I have never rented a truck and her tone was Kurt. When returning the truck, she had a trainee teaching her how to ask questions etc. When the trainee asked What should of being a question Instead of a statement: did you hear any noises. I thought she was making a statement not a question. And I asked to clarify and manager told me I should “listen†instead of talking. I thought it was rude and condescending to me! I am older and customer service should be more respectful period. That Kurt tone and interaction should not take place while training an employee or ever. She was rude period. I will NOT recommend this location.
Sonia C.
Évaluation :
5
One of the best experiences renting a uhaul... If not the best! The ladies were friendly and quick. Would definitely utilize this location again if needed. Truck was clean and ran great. Thanks for a seamless, stress free rental. We have used another location off of Crystal Falls in Leander and that was the worst experience.
Jamie B.
Évaluation :
5
One of the best Uhaul experiences ever. Christy, Pam, Mya, and Nicole all helped me cheerfully and respectfully. So professional and courteous; they represent the best of Uhaul.
MARY A.
Évaluation :
5
The whole experience was great! Your staff was friendly and super helpful and we were in and out in less than 5 mins both times.
JACOB P.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Dony V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hugh S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keith H.
Évaluation :
3
Not a good customer service
Marcelo D.
Évaluation :
5
I think the lady who at the counter on the 9 th April at 5 pm
Was courteous and out going
It was an excellent job done by her and made things very easy with all the stress I went through in moving
Avi F.
Évaluation :
5
Pleasant experience
Duane C.
Évaluation :
3
After hours return was not working for the website return. Directions should be included on inside of drop box. It was inconvenient to contact customer service rep and wait to be assisted
camille canaby C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
kevin P.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gabriel A.
Évaluation :
5
Friendly folks and very helpful.
Larry C.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
DOREEN J.
Évaluation :
5
I don't remember her name but she was so sweet and nice and funny!
Janae B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James C.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
julie H.
Évaluation :
5
When we first made the reservation, we were given a confirmation for another pickup location. We had to go about 5 miles out of our way during a busy morning and it was very frustrating. We were not notified of the change through email or by phone, we had to be unpleasantly surprised!
Troy V.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Barbara D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle T.
Évaluation :
5
Great personable office staff!
Sean W.
Évaluation :
5
I don't think you have to do anything. Crystal was a joy and very helpful. She supplied everything we needed and got us on the road quickly.
Christina F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rebekah S.
Évaluation :
4
Great Staff !! Decent vehicle with no problems. Had the vehicle 4,5 hours (6 hr rental) drove less than 30 miles, Paid over $80.00.
Kent T.
Évaluation :
5
Everyone at this location was top notch and helpful.
Thomas T.
|
Expérience générale
Évaluation :
5
The staff are friendly and professional… a far cry from the 620 location. I will be renting from here now on.
Kimberly J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashley L.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT A.
Évaluation :
5
Everyone was top notch at this location.
Thomas T.
|
Premières impressions
Évaluation :
5
Great service and the panel van we rented was a great vehicle. Merci encore.
Melissa H.
Évaluation :
5
Everyone was friendly and helpful.
Michelle J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Holly S.
Évaluation :
5
The location was clean and friendly
Tyler H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elizabeth P.
|
Premières impressions
Évaluation :
5
The ladies helped with all my questions. I also got to watch them greet customers with a smile.
RAE R.
Évaluation :
5
Having a furniture dolly available would have been helpful.
LLOYD B.
Évaluation :
4
I sometimes work late at night so nightly access to my unit would be beneficial for me but I understand.
RAE R.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
HEATHER G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Casey W.
|
Expérience générale
Évaluation :
5
Two girls that was on duty were the best, invited me in ask what I needed. I will be back to this location
Gary L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elizabeth P.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roberto C.
Évaluation :
1
I did the check-in online and booked a dolly. arriving at the store, I had to check-in again and I didn't have the dolly I booked. I had to make my shift awkwardly by carrying weight. Total lack of logistics on the part of the store.
Daniel L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew H.
Évaluation :
5
Easy process, clean truck and overall way better then isong home depot!
Christine C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERRY C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shannon T.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Gerard M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danielle R.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dixie M.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVEN W.
Évaluation :
3
Fuel gage on van was not reading correctly. It said it was full and then dropped quickly to 1/4 tank. I ended up paying for more fuel than I used and did not get any gas credit even tho the mileage reflected it should have been less.
CORI W.
Évaluation :
5
Thank you for everything!!!
MARY B.
|
Expérience générale
Évaluation :
2
Did not have the boxes I ordered in the truck
Door was not sealed and caused a leak from rainstorm which resulted in a ruined mattress
Michael F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DOMINIC G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARY B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nicholas E.
Évaluation :
5
Most definitely one of the best experiences I've h6 in a U-Haul store! The teams morale was super high! Everyone was super helpful and made the experience easy and fun! As a business owner and a customer it was great to see excellent customer service from beginning to end!
CIERRA D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
VijayKumar P.
Évaluation :
4
Le client n'a pas laissé de commentaire.
KENNETH U.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KEVIN M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Doris H.
|
Expérience générale
Évaluation :
5
Kristi was awesome. We could not have received better service. She was thorough in giving info and answering questions, always positive and upbeat, made us feel like we were part of the "family" not just another person passing through.
Austin Z.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Victoria H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jasmine B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAURA A.
Évaluation :
5
Christy was awesome taking care of me. I'll definitely be back
STEVEN JOHN E.
Évaluation :
5
Awesome customer service
craig M.
Évaluation :
4
My only issue is that the left fron tire strap wasn't long enough to go around the tire and lock into the ratchet lock. I had some industrial shipping straps and was able to connect to the trailer and secure the vehicle for transport.
GAYLAN L.
Évaluation :
5
I appreciate everything y'all have done. Merci.
MARY B.
|
Premières impressions
Évaluation :
5
Great friendly service.
KEVIN H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANURAG S.
Évaluation :
5
Associate at the counter helped me get checked into my storage unit. Overall amazing service.
freudy r.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Orlando V.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zachary G.
Évaluation :
5
The ladies and Cliff were great!!
John S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GEORGE C.
|
Expérience générale
Évaluation :
2
It is very expensive . I just travelled 50 miles by renting this vehicle , and ended in paying 61$ in renting this UHaul pickup truck , and put 7$ for fuel , also they ahve charged 0,69 cents per mile . included in this whole travel .
RADHAKRISHNA M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GEORGE C.
|
Premières impressions
Évaluation :
5
Very helpful and friendly customer service from Pamela.
LAUREN C.
Évaluation :
1
I was charged over $7 for fuel but I returned the truck with the same amount of fuel as when I left. I called Cliff who handled the transaction and he said he would credit my card for the overcharge. I will look to make sure he does credit my card. I have the gasoline receipt. I hope this was an honest mistake.
Nick L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KASSIDY V.
Évaluation :
5
Easy process. Friendly Service
ANTONIO FITZGERA L.
Évaluation :
5
The staff at the Bell location in cedar park are amazing! They have a wonderful attitude and are wonderful at customer service. Merci.
Joshua R.
Évaluation :
5
Friendly people at pickup and dropoff. Thanks!
KENNETH L.
Évaluation :
5
Great customer service at checkin. Unit was clean and ready.
John R.
|
Online Move In
Évaluation :
5
Excellent customer service
RALPH R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bonnie V.
|
Expérience générale
Évaluation :
5
Pam was awesome!
Robert C.
Évaluation :
3
Would be nice if it was unlimited mileage.
janette S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MOHAMMED M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Starr S.
Évaluation :
5
Excellent service at this location. Thank you!
TYASHLEY H.
Évaluation :
1
Honor my reservation as expected without changing details without notification or agreement.
RANDOLPH B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
AARON O.
Évaluation :
5
It was a great experience!
DIEGO H.
Évaluation :
5
Muy satisfecho con todo el personal rapido seguro eficaz
Orlando V.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ZHAO L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEAN W.
Évaluation :
5
Struggled with the App. Fortunately, Christy and Porsche were great.
Stewart M.
Évaluation :
5
Christie was especially helpful and supportive.
Sharon B.
Évaluation :
5
Easy process and friendly personnel
RAVI Z.
Évaluation :
5
Staff were exceptionally friendly and helpful! Much better than some experiences I have had at other previous locations. It was a very easy process which I greatly appreciated.
RHONDA V.
Évaluation :
4
Young lady at the counter was friendly and helpful.
DON M.
Évaluation :
5
Exceptional customer service! One-stop-shop too. Get everything you need to move at this one location at the best prices (boxes, tape, bubble packing, etc...).
MELVIN J.
Évaluation :
4
With the exception of the elevator not working, my experience was good.
Kimbla N.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
KENNETH A.
|
Premières impressions
Évaluation :
3
Please fix the elevator. I was stuck for 15 min inside. The intercom system in the elevator does not work.
Michael B.
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
rachel h.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Heather T.
|
Expérience générale
Évaluation :
3
Those working there were pleasant to converse with. I had multiple climate-controlled units during my relocation process due to there not being one unit large enough for everything. One of the units, which unfortunately housed my high-end, real wood and leather furniture, was okay for the first few weeks I was there (I was repeatedly back and forth every day or every few days during this arrival period to know this), but then got excessively humid at some point after those first few weeks and had mice which left droppings all over my belongings (which inevitably means urine as well). There was only my furniture and no food in my unit to attract them. There was a gap of approximately 3 weeks where I did not go to the facility so I do not know when the mice and humidity started in that period. I reported it to the office and it was notated in my file. In the subsequent/final two weeks, there were no new mouse droppings to the best of my knowledge, but the humidity in that unit remained a problem. Now, on top of just the busyness of moving, I am going to have to contend with some sort of clean up and assessment as to where things stand with the furniture. The other two units I had (one of which was for a shorter duration), were fine the entire time I occupied them. This unit with the problems was also the most expensive (being larger). I am not sure what I paid for in that regard...to damage my belongings and add to my workload of relocating?
Renee S.
|
Expérience générale
Évaluation :
5
Mr.Luke and Miss Pamela are the best they made sure everything went smoothly for me if I ever needed a truck or storage I would definitely go and see them Thanks I really appreciate everything.
David D.
|
Expérience générale
Évaluation :
5
The whole staff was friendly and helpful! I would continue using this exact location for any future moves in the Austin area. They made the process easy and enjoyable - it was a joy doing business here!
Luis H.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
roxanne h.
|
Expérience générale
Évaluation :
5
Everything was great!
Roy H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles R.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
STELLA E.
|
Premières impressions
Évaluation :
3
After we moved in the door broke off the hinges and almost hit a young man who was helping us move. The man who was on call, not the manager, gave us a pole to hold it up. We were afraid the pole might slip so we didn't go in, except when we had no choice. Just a few days before we moved everything out, the door was finally repaired.
MARY A.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andres M.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jack T.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael T.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lance K.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
STEVEN H.
|
Expérience générale
Évaluation :
5
This facility was wonderful to utilize, and the staff were extremely competent, helpful, and provided very professional assistance. I could not have been happier with all of those associated with this UHaul facility. My very appreciative thanks for all.
Timothy D.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jack T.
|
Premières impressions
Évaluation :
5
Andrea and Nicholas were a breath of fresh air after an almost 2100 mile journey and a rocky relocation and UHaul experience prior to arriving at Cedar Park. They were hospitable, kind, helpful, and compassionate making me feel welcomed and valued, particularly in my exhausted state. They made me feel welcomed to Austin and grateful my belongings were being stored at their facility. THANK YOU Andrea and Nicholas!!!
Renee S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rebecca H.
|
Online Move In
Évaluation :
1
The man that ran the place was very kind and customer service friendly and I enjoyed working with him. Thank you all very much Sheila
Sheila N.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES M.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen C.
|
Premières impressions
Évaluation :
5
This was the best experience ever!!! Andrea and Nicholas were top notch! They were friendly, professional and overall genuine helpful people! Great place!!!! I'll definitely be back again!!!
Tara J.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
sergio m.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
David D.
|
Premières impressions
Évaluation :
1
Did not have the unit I reserved available and had to purchase a more expensive unit. Was given no reason/explanation, people were not helpful
Kaitlyn P.
|
Premières impressions
Évaluation :
5
Customer rep at counter was fantastic
Eddie M.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lorna M.
|
Online Move In
Évaluation :
5
Andrea and team were awesome! They were always super friendly and helpful!
Brandon K.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Christine H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Antonio P.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher W.
|
Online Move In
Évaluation :
1
Le client n'a pas laissé de commentaire.
Erica M.
|
Expérience générale
Évaluation :
5
Online rental was easy and straightforward. Unit is clean, although one lightbulb was out. Only snag was not realizing that I needed a remote to get back out before I went in the first time. Very curious that there isn't a keypad on the inside, too. Staff was very friendly and got me out quickly, though.
Jenny S.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sherree M.
|
Expérience générale
Évaluation :
5
The staff was very friendly and helpful even though it was almost closing time when I arrived. Both team members that helped me made sure I had everything I needed and stayed to help me with my rentals. I'm happy I decided to go there during my moving process.
Casunique R.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pamela M.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wade M.
|
Premières impressions
Évaluation :
5
Even though there was a snag with my reservation and I misjudged the size of my storage unit, had to get the next size up, the staff was super friendly and extremely accommodating considering how busy they were.
Christa W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jamie S.
|
Expérience générale
Évaluation :
5
100 % Above & Beyond………!!!
Brenda M.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Theresa M.
|
Expérience générale
Évaluation :
5
Excellent all around. I also really like the guy that ran the place - very helpful, knowledgeable and cool human.
JESSE B.
|
Expérience générale
Évaluation :
5
The manager at the front desk was great to work with. Both knowledgeable and friendly! The employees were very friendly too.
Kim H.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Connie & Paul S.
|
Expérience générale
Évaluation :
5
Andrea provided absolute friendly, helpful and professional assistance when I interacted with her. The complex is clean and we'll maintained. Every aspect of my intitial and following visits have been comfortable. Highly recommend this business.
Joe R.
|
Premières impressions
Évaluation :
5
Awesome experience!
Jay N.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dean R.
|
Expérience générale
Évaluation :
5
Andrea and nick and there staff were very helpful and nice and very helpful 👍👍👍
Benjamin c.
|
Premières impressions
Évaluation :
5
Awesome! Thanks for all the help!
Jay N.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nicole H.
|
Expérience générale
Évaluation :
5
Manager was fantastic. Very helpful and answered all my questions.
Jacqueline D.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEXTER J.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas C.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pioneer A.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
roxanne h.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dirk G.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
laurie g.
|
Expérience générale
Évaluation :
5
I have rented many storage units over the past 20 to 30 years. This facility was always very clean very secure the people were friendly. I would highly recommend this to anyone.
Charles W.
|
Expérience générale
Évaluation :
4
Clifton was a pleasure to work with. R/A
ROY A.
|
Premières impressions
Évaluation :
5
One of the best experiences I've had with a company period. Andrea is one of the kindest to have ever encountered at any business. I would recommend this specific U-Haul location to anyone!
Travis B.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Davalon T.
|
Expérience générale
Évaluation :
5
Andrea was terrific. Signing the move-in paperwork was quick and easy. Andrea was also able to accommodate my need for a larger unit. Great experience.
Monica M.
|
Premières impressions
Évaluation :
5
Best. Ever!
Alejandra A.
|
Premières impressions
Évaluation :
5
I can't say enough good things about this facility. I first used them to rent a truck a few years back and then recently needed their storage. The team was so nice and accommodating. Je les recommande fortement!
Malynda G.
|
Expérience générale
Évaluation :
5
Andrea and her team were so helpful and friendly.
Michael M.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Deja H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gihan F.
|
Premières impressions
Évaluation :
5
Andrea Maxwell is so awesome and kind, would definitely this location in particular to anyone because of the customer service!
Travis B.
|
Premières impressions
Évaluation :
5
The battery did not hold a charge so they comped the gas and offered me a $25 credit on my next rental. Very nice people
James F.
|
Premières impressions
Évaluation :
4
The people who run this place are top notch!
Zach W.
|
Premières impressions
Évaluation :
4
The girl that assisted with checking out was excellent. The guy when I checked in had a superiority complex. I am senior management in a multi million dollar company. Yet I don't feel the need to talk down to people. I have no idea what his title was, but hopefully he can learn some manners before he's given a team to lead. Respect is earned.
Tezra B.
|
Expérience générale
Évaluation :
5
Andrea was super nice and very accommodating. We showed up with a uhaul full of stuff and she helped us get the perfect storage unit!
Brandon K.
|
Premières impressions
Évaluation :
5
My experience was great from start to end. The team in Cedar Park was amazing to work with.
Kevin W.
|
Premières impressions
Évaluation :
1
The night shift guy was rude. He gave me a hard time for coming in the opening gate while he was walking out of it. The guy seems like he's going through relationship problems. He just so quickly to lose his cool on customers for no reason. Please, watch any surveillance available to examine the evidence. I think him working with his girlfriend and staying on Uhaul's property, its becoming a hazardous working/sales environment.
Joseph S.
|
Expérience générale
Évaluation :
5
I am extremely glad I picked Uhaul to store my belongings. From the moment I walked in to get everything confirmed it has been amazing. Andrea was so helpful. She has gone above and beyond what I ever expected. There's a lot of places to choose from. I'm glad I chose here.
Kraig M.
|
Premières impressions
Évaluation :
5
This was the best customer service experience I've had in many years. This is a really well run business and the folks running it are kind and conscientious. The facility is very secure, well-maintained, the restrooms are clean, and it is also well lit. Great experience!
Dodson C.
|
Expérience générale
Évaluation :
5
Every person I spoke to on the phone and at the location was knowledgeable, helpful and courteous.
ALEJANDRA R.
|
Expérience générale
Évaluation :
5
Truly, I don't know we're to begin! During he toughest time in my life which includes divorcing after 16 years of marriage, living in temporary housing with my 15 year old son, and 11 year old daughter, to finally moving to our new residence, Andrea, Nicholas, and Jade ate angels here on earth! With a grateful heart I sincerely thank you for your compassion, professionalism, and making us believe that you truly care. Not only will I highly recommend your facility, I'm going on Yelp! You guys rock...keep up the great work.
Stephanie S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris B.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Habib R.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul V.
|
Premières impressions
Évaluation :
5
Everything went smoothly for our move-in and move-out. Movers could access area without any difficulty. This met our need for storage.
Deborah G.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory T.
|
Online Move In
Évaluation :
5
The staff at Cedar Park TX UHaul, 700 S Bell Ave have been great!
MARY M.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry B.
|
Premières impressions
Évaluation :
5
Special thanks to Mason and others who were very accommodating, answering all our questions in a positive and professional way. Great team!
Robert Y.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
gail k.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
David T.
|
Expérience générale
Évaluation :
2
I don't think I would do it again. Poorly trained personnel and leaky roof.
debra t.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Valorie F.
|
Expérience générale
Évaluation :
5
Thank you...your staff at the Cedar Park location is FANTASTIC! Always friendly, knowledgeable and helpful. I'll definitely use you for any future storage needs.
Leslie C.
|
Expérience générale
Évaluation :
1
I am very disappointed with my experience. I had to call 3 times for a reservation and even then when I arrived there was no record of my rental. Seriously? There was also no ability to email me the contract - or so I was told; except I got one of them by email after I rented and it was the wrong one. Really upsetting.
Jennifer n.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Donna r.
|
Premières impressions
Évaluation :
5
all the employees they be nice people Exellent!!!
Nora I.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tara D.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
IRENE ROBIN W.
|
Expérience générale
Évaluation :
5
The staff has always been excellent, from resident managers to the office help.
JAMES H.
|
Expérience générale
Évaluation :
5
Mrs. Maxwell was really helpful. The facility was kept in really good condition and I never had any issues at all.
Juan M.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jed B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
KAREN T.
|
Expérience générale
Évaluation :
5
The easily accessible carts made moving our thiings from the truck to the unit easy. Otherwise it would have been a nightmare.
Louann H.
|
Premières impressions
Évaluation :
5
The staff was AWESOME. A pleasure to do business with.
KAREN T.
|
Premières impressions
Évaluation :
5
We were very satisfied with all aspects of storing our goods until a garage became available at our apartment complex.
Ronald N.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
AGUSTIN S.
|
Expérience générale
Évaluation :
1
Worst customer service we ever received, in particular by the manager Nick. He was extremely rude and unprofessional. We were charged for using the trash without previously being told or emailed.
R.J. R.
|
Expérience générale
Évaluation :
5
Staff was very friendly and helpful.
DAMON D.
|
Expérience générale
Évaluation :
3
The price is a bit high, trash wasn't picked up frequently seemed to be overflowing most of the time. Locked dumpsters weren't convenient. security gate seemed to be broken frequently
KIMBERLY G.
|
Expérience générale
Évaluation :
5
They were always helpful with my payment being accepted on the phone when I was unable to come in.
Mary P.
|
Expérience générale
Évaluation :
5
Outstanding customer service
DAMON D.
|
Premières impressions
Évaluation :
5
All of the staff including the general manager were wonderful and very helpful. I will definitely be recommending future clients.
Wendy L.
|
Premières impressions
Évaluation :
5
Good experience with this location.
Margaret G.
|
Expérience générale
Évaluation :
5
Always great customer service!
Alesia C.
|
Expérience générale
Évaluation :
4
The only issue I had was times during the summer when the climate control was not working as intended, and the temperature became very elevated. When I reported this to the office, it was fixed.
carol t.
|
Expérience générale
Évaluation :
4
Thanks
Denise C.
|
Expérience générale
Évaluation :
5
appended work.
Johnny S.
|
Expérience générale
Évaluation :
1
team not prepared, computer system down, came back to get my locker, they had done nothing, they had info,. They did not tell me ahead of time, lock was specific, of course you had one overpriced
John R.
|
Premières impressions
Évaluation :
5
Above and beyond customer service. Very friendly staff. Very pleased with service. Merci.
Blaine W.
|
Premières impressions
Évaluation :
4
Automatic payment method wasn’t set up even though I asked for it to be.
Katie L.
|
Expérience générale
Évaluation :
5
Wanda was extremely professional and helpful!
LISA B.
|
Premières impressions
Évaluation :
5
Nicholas, Andrea, and Wanda were very friendly and helpful. Clean, climate controlled storage unit. I will return here to rent again.
matthew p.
|
Premières impressions
Évaluation :
3
The first lady that helped rented a space that was too small for my trailer. After about 30 minutes of trying to park it I gave up and went back in. The manager gave me a bigger space after that.
Stephanie S.
|
Premières impressions
Évaluation :
5
Good people. Stay in a good mood although dealing with public constantly. Much appreciated.
VICTOR M.
|
Expérience générale
Évaluation :
5
It was three people at the front desk a guy and two ladies and they were amazing. Great personalities very helpful. I recommend going to this location. Thank you guys
CHRISTA S.
|
Premières impressions
Évaluation :
3
Truck size was changed unexpectedly at the last minute by Uhual. Truck pickup location was changed unexpectedly at the last minute by Uhual.
JUAN T.
|
Premières impressions
Évaluation :
5
explain evriything very good
conde a.
|
Premières impressions
Évaluation :
5
Great Service! Helpful...
Thank you!
emad r.
|
Premières impressions
Évaluation :
5
My U box delivery went smoothly, the staff was kind and helpful!
Donna M.
|
Expérience générale
Évaluation :
5
Super friendly personnel!
Anna P.
|
Premières impressions
Évaluation :
5
Outstanding & very helpful employees. You need to give Clifton and Matt a big raise. They were great. I will definitely refer friends and customers to this location. Thank you.... Katherine Hill
Katherine H.
|
Premières impressions
Évaluation :
4
Friendly and helpful staff.
Tamara E.
|
Expérience générale
Évaluation :
4
Le service à la clientèle était génial. The facility is modern and accommodates lots of different storage needs. The door on our unit was hard to lift but the unit was clean and easy to access.
Tamara E.
|
Premières impressions
Évaluation :
5
Great service and friendly staffs.
ASHLEY A.
|
Expérience générale
Évaluation :
5
The gentleman was awesome! He helped me check in after a day of packing. It was a pleasant experience!
Jeri K.
|
Premières impressions
Évaluation :
5
Glenda did an amazing job accommodating us, even though we came in without a reservation. She was very friendly and courteous, and quickly got us squared away. I will definitely use this location agai
Andrea T.
|
Premières impressions
Évaluation :
5
Excellent and quick service!!!
DANIEL G.
|
Expérience générale
Évaluation :
5
Glenda I want to thank you very much for being the awesome manage you are,you are on top of things at all time, I felt very secured and safe, I would recommend you to everyone I know, keep up the good
Christina I.
|
Expérience générale
Évaluation :
5
I have rented storage units, pods trucks and car dolly from from U- haul at 700 S Blvd Cedar Park Tx. for the last 5 years and I have been very pleased , I couldn't ask for a better manager Glenda .
Christina I.
|
Premières impressions
Évaluation :
5
Very nice people
Kimbla N.
|
Premières impressions
Évaluation :
5
I will use U Halhal every time I need to storage a y items.
Martha f.
|
Expérience générale
Évaluation :
5
I didn't need the unit for long, but it was perfect for my needs. The staff were very accommodating.
Carolyn K.
|
Expérience générale
Évaluation :
5
Carts were very helpful in moving boxes and items to the 2nd floor. Our space was not air conditioned when we rented however that was added during our stay.
James N.
|
Expérience générale
Évaluation :
5
Glenda went above and beyond to help with everything she could. Je la recommande fortement.
JOHN H.
|
Expérience générale
Évaluation :
5
I had no problem with anything with the facility or staff i would definitely recommend this u hall for storage to my friends
Nancy O.
|
Expérience générale
Évaluation :
5
This place was very courteous to me and was there when I needed a place to sore my things. Thank you very much. I really like the staff truly cared and was always on hand to assist me. Merci
BERTHA J.
|
Expérience générale
Évaluation :
2
They auto drafted almost $700 from my acc at the 620 address w/ out my authorization. Never got anything resolved like I was promised. The guy working last Saturday was a smartass wouldnt let me rent
JEFF B.
|
Expérience générale
Évaluation :
5
Thank you for your efficiency and expedited service in renting a until with you all. Keep on keeping on! Lisa Star
Lisa s.
|
Réservation
Évaluation :
5
The staff was helpful and when issue happened.
Aaron T.
|
Expérience générale
Évaluation :
5
Thank you Brandon
Susanne m.
|
Réservation
Évaluation :
4
i dealt with Reggie a few times and every time he was just great.
MAX R.
|
Réservation
Évaluation :
5
Bravo!! To management, MS Kennedy and Mr Reginald, you have the best staff and the (I think) greatest storage rental facility in the world!! Altho, I was sorry to see the other Reginald go:(
Catherine D.
|
Expérience générale
Évaluation :
5
Good customer service and excellent location
GUSTAVO M.
|
Expérience générale
Évaluation :
4
Although our experience in Cedar Park was good, our U-haul experience with the Lufkin dealer was horrible to the utmost! And the phone call experience was as horrific!! The Longview manager was GREAT
Felicia M.
|
Expérience générale
Évaluation :
5
Reginald made completing my reservation enjoyable!
Catherine D.
|
Réservation
Évaluation :
4
GOOD SERVICE
GUSTAVO M.
|
Réservation
Évaluation :
1
I will not use you again
NANCY T.
|
Réservation
Évaluation :
1
You did not have my reservation, didn't really seem to care, stated you looked up availability in your computer and "assured" me that you spoke to the Round Rock facility for availability. Lies.
NANCY T.
|
Réservation
Évaluation :
5
Excellent staff, clean, secure and safe. Would highly recommend this storage facility.
JAMES M.
|
Expérience générale
Évaluation :
3
.
YOLANDA R.
|
Expérience générale
Évaluation :
2
We had issues with the ability of getting a trailer in and out of the facility do to the uhaul trucks/ trailer blocking the way and the broken gates. Billing issues from credits and was locked out.
Eric L.
|
Expérience générale
Évaluation :
5
The construction going on June 12th complicated move-out. I would especially like to thank the younger man behind the desk on Tuesday as he was very professional and helpful and made it easier.
CONNIE O.
|
Expérience générale
Évaluation :
5
I was quite pleased with your services from the truck to the storage unit. My door was jammed and you were able to fix it on the spot.
Garet F.
|
Expérience générale
Évaluation :
5
very helpful; we used this place for relocation from Houston to Austin. They were helpful with equipment and extended rentals.
Russell D.
|
Expérience générale
Évaluation :
3
Yard space too small for big truck; all units are accessed from inside only. No proration in billing. Parking in front very minimal. Other than that, all was worth the trip.
beverly g.
|
Expérience générale
Évaluation :
5
Had the storage unit for 5 years and not one problem to report. Excellent!
MARCO C.
|
Expérience générale
Évaluation :
4
The ONLY reason for not giving 5 start is that the main gate seems to be broken a high percentage of the time and navigating the front parking lot can be a real obstacle course.
PETER H.
|
Expérience générale
Évaluation :
4
Great people
NYRA L.
|
Expérience générale
Évaluation :
5
Merci.
THOMAS A.
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.