Easy process!DANNY B.
Customer Reviews for U-Haul Moving & Storage of Cedar Rapids
Pour nous contacter
Cedar Rapids, IA 52404
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very friendly helpful staffBRYAN H.
I am concerned that the gentleman behind the desk processing my information took a photo of my driver's license-front and back-with his personal cell phone rather than having me take the photos and send them to the company email as was the case in a different location. Now I have a fear that my personal information has been compromised. How can I ever be sure it hasn't?ANN L.
Le client n'a pas laissé de commentaire.Shaneal D.
Le client n'a pas laissé de commentaire.RYAN Y.
Le client n'a pas laissé de commentaire.DONALD D.
the side drivers side mirror was busted out- nothing there, but the small one. The vehicle also felt like it was going to lose a tire at any moment.Tara C.
Very fair prices and helpful staff. I have used this location multiple times and will continue to do so if needed.Jennifer L.
I was greeted by a young man who was working on a computer. He immediately said he would get someone to help me. The young man that came out and helped me was friendly, knowledgeable and efficient. Turns out the 1st young man was training on the computer as he was new. Both were great and an asset to your company.MARK A.
Tell your customers when one of your pickup locations goes out of business before they show up to pick up the truck.Lewis V.
Le client n'a pas laissé de commentaire.DOMINIC R.
Le client n'a pas laissé de commentaire.Cristy H.
Le client n'a pas laissé de commentaire.CLARK F.
Le client n'a pas laissé de commentaire.ELIJAH M.
The staff was cordial, quick, and professional.KRISTA H.
Le client n'a pas laissé de commentaire.ROBERT S.
Le client n'a pas laissé de commentaire.Stevenmatthew R.
Le client n'a pas laissé de commentaire.Sherrill L.
Le client n'a pas laissé de commentaire.MICHAEL A.
The clerk was so kind, and helpful!Stacie W. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID R. | Premières impressions
Le client n'a pas laissé de commentaire.Seth W. | Expérience générale
The unit I reserved wasn't immediately available as the previous tenant hadn't moved out. The staff quickly found another recently vacated unit, ran down and cleaned it so I could move a load in right away.Teresa D. | Premières impressions
Great staffWilliam J. | Expérience générale
Le client n'a pas laissé de commentaire.CODY K.
Professional, knowledgeable, and friendly staff. Will do business with this facility again!! Thanks!Doris Y.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.DONNA G.
Tail lights didn't work on two different vehiclesALBERT F.
Le client n'a pas laissé de commentaire.RANDALL F.
Great service! I have used this location several times and have always had a good experience.Matthew H.
Le client n'a pas laissé de commentaire.TAYLOR W.
Le client n'a pas laissé de commentaire.MALIK M.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.DAVID W.
Le client n'a pas laissé de commentaire.JANA M.
Le client n'a pas laissé de commentaire.JEFFERY Y.
Le client n'a pas laissé de commentaire.MATTHEW M.
Trouble free, no hassle experience. Great truck.GLENN K.
The manager checked us in and had the radio in the store playing loud. He turned it down a little, but was singing to it while checking us in.Michele G.
Le client n'a pas laissé de commentaire.STEVEN B.
Le client n'a pas laissé de commentaire.Ross B.
Return mileage did not match mileage on final receipt. The online return of rented vehicle form was unusable. The return of vehicle time logged was 7:30 am when it was actually before midnight of the night before which was most likely the result of information that I submitted attempting to use Uhaul's online process for returning equipment after hours. As previously stated, the online return process didn't work.VICTOR H.
Le client n'a pas laissé de commentaire.DIANE K.
It was kind of a mix up at first. It was sorted out after awhile and it smoothed itself out.tony h. | Premières impressions
These guys run a smooth operation, I will definitely use this location againWilliam G.
The new manager sucks I wish that place on nobodyGary Y. | Expérience générale
Le client n'a pas laissé de commentaire.Rachel P.
Le client n'a pas laissé de commentaire.Okechi N. | Premières impressions
Le client n'a pas laissé de commentaire.Billy F.
Need to make sure vehicle is full of gas I drove 18 miles and it took 3,57 gallons to fill gas tankJAMES Y.
Le client n'a pas laissé de commentaire.Jerry T. | Premières impressions
was in and out n on the road in 20 min. comfy seats ride was smooth easy to load and unloadJAMES G.
The truck was slightly damaged on the inside and outJESSICA J.
CHECK GAS GAUGE BEFORE LEAVING LOCATION cost 14 $to go 6 miles noticed gauge was on line below the full but had already left location. They didn't seem to think it was strange that it took 2,33 $ per mile in a pickup with few boxes. Everything else went smooth no problems.BILLIE A.
The staff at this 16th Ave SW U-Haul were efficient and professional. Everything was explained to me fully with the rental. I highly recommend this U-Haul location.Curtis G.
Next time they should make sure they have the gas tank full or make sure to let the customer know how low it is and it doesn't have to be filled up!!! We ended up putting about 10 $more in the gas tank than we should have!! Definitely using a different location from new on or use a different company!!!ARNULFO N.
Le client n'a pas laissé de commentaire.Thomas S.
Le client n'a pas laissé de commentaire.BRENT K.
I reserved a 20 foot truck weeks before my move. This truck size was no longer available at the time of my move. I was notified a day before my move and option was to get a smaller truck. I had to rent a 15 foot truck, then when all of my belongings did not fit, had to rent a 10ft truck.... so much money spent/wasted! Truly disappointed and the cost is hurting immensely.Nate T.
Le client n'a pas laissé de commentaire.Thomas S.
Le client n'a pas laissé de commentaire.STEPHEN P.
Le client n'a pas laissé de commentaire.Janie W. | Expérience générale
Very professionalJOHN C.
Le client n'a pas laissé de commentaire.KEVIN M.
Le client n'a pas laissé de commentaire.MARTHA M.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.BARBARA L.
Though the front was clean, the back was not, and we got dirt on a white love seat. Not the norm for this location. Usually better. It was like construction equipment had been hauled back there.DUSTIN L.
Your already doing what it takes guys, i honestly cant think of anything more you can do than what your doing to give great service. You guys are already doing one heck of a job as is. And thank you for that. Rick morrisRICKEY M.
I arrived at 7:05 and the doors were locked. Employees were thereBen B.
Order a trailer at the Marion Site 2 months in adavancee , they told they had no unit 20 mins before pick up , sent me to another site another site to get one, left with a trailer and 10mins down the road they called me back as they have given me the wrong trailer? took it back. later that day got a flat tire on the trailer I took. Was promised a 50 $credit for my troubles. have not see the credit? Not the best experienceBRIAN A.
Both employees I spoke to at checkout and dropoff were friendly and helpful! A++LANCE S.
Le client n'a pas laissé de commentaire.david B.
Le client n'a pas laissé de commentaire.Deborah H.
Ensure that every staff member is compliant with Covid-19 recommendations/safety and wearing a mask.BRYCE B.
Le client n'a pas laissé de commentaire.HEATHER A.
Le client n'a pas laissé de commentaire.THOMAS S.
Great customer service, easy pick up and drop off. 3rd time using this location will definitely use again in the future.Dexter F.
Le client n'a pas laissé de commentaire.SARAH S.
Le client n'a pas laissé de commentaire.STEVEN B.
Le client n'a pas laissé de commentaire.KENNETH N.
Le client n'a pas laissé de commentaire.TROY N.
Le client n'a pas laissé de commentaire.KARMELA M.
Le client n'a pas laissé de commentaire.NICHOLAS C.
This is my favorite U-Haul location in town. The process was smooth and the truck worked perfectly. However, the truck cab smelled like cigarette smoke, and the truck box avenged strongly of gasoline. I was at my home before I realized the box avenged like gasoline. Otherwise I would have asked for a different truck.Courtney B.
Less delay in checking in & out. Was still not bad.PHYLLIS N.
Le client n'a pas laissé de commentaire.JOSEPH R.
Didn't have the truck we ordered or the appliance dollyKAREN W.
The unit was clean, however, the box smelled like grease. Not sure why.SHARON L.
Le client n'a pas laissé de commentaire.true V.
Overcharged on mileageJOEL E.
Friendly service. Fast, in and out in a very short time.STEVEN K.
Make it easier to rent online. But I will rent again.JACQULYN D.
keep doing what you are doing.ROBERT H.
I would recommend UhaulMoving and storage to my family and friendsCynthia W. | Expérience générale
Le client n'a pas laissé de commentaire.Phyllis N. | Expérience générale
Great customer service no complaintsDENINE B.
Le client n'a pas laissé de commentaire.Belbiche L. | Expérience générale
Le client n'a pas laissé de commentaire.Brianne T.
Le client n'a pas laissé de commentaire.Jerry E. | Expérience générale
Le client n'a pas laissé de commentaire.JEREMIAH B.
Your no contact process doesn't work. It's supposed to be as simple as using your phone to get into your truck. Boy is that a joke.Nicholas M.
Le client n'a pas laissé de commentaire.TIFFANY B.
Install better tie down rails on all three sides of the small enclosed utility trailers.John B.
Everything was Great!ALEXANDER A.
Gary & Veronica were excellent service providers. A SUPER BONUS FOR ME WAS THAT THEY FOUND THE HEARING AID THAT CAME OFF WHEN I TOOK OFF MY VIRUS MASK OFF. I did not realize my hearing aid came off till I got home 20 miles away & an hour later. THANK YOU, THANK YOU, THANK YOU.HAROLD S.
It was a quick checkout and checkin. The equipment ran beautifully. If there was onw item of concern it would be the settings controling speed. Maybe another 5 MPH?EDWARD T.
Le client n'a pas laissé de commentaire.Michael N.
Dealing with the actual container was fine. I have had nothing but issues with billing. I have been trying for over a month to get an explanation of charges owed, but no one (including your online system for disputing charges) can get me any answers.Matthew W.
All employees were respectful and polite. Equipment was well maintained. Overall prices seemed reasonable and not inflated. Probably use again here in the near future.JEREMY H.
Le client n'a pas laissé de commentaire.JILL J.
Le client n'a pas laissé de commentaire.JACQUELINE F.
Le client n'a pas laissé de commentaire.Mark H. | Premières impressions
Le client n'a pas laissé de commentaire.Keith S. | Expérience générale
I never had the chance to move in I canceled be I move in.Wilson D. | Expérience générale
Thanks to all of you for the good work and the best serviceSam Y. | Premières impressions
The temperature controlled unit was below 40 and the gate ( not even attached) and doors were unlocked, the nasty lady behind the counter said it wasn't going to be fixed in 3-4 days? How long was I paying extra for nothing at all? This is a very poorly run facility and the manager needs to look at who is taking care of his store!!Sam K. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin D. | Premières impressions
The staff was very friendly and I would refer to a friendKristine K. | Premières impressions
Thank you for your serviceTakesha R. | Premières impressions
in the few months that I had my storage facility I had a 65 inch smart TV and a boxer taken out of my unit they claim to be the number one in security even stated that I shouldn't need any extra insurance when I filled out that the application to get the unit and yet had to grainy footage to even see who had taken my television on top of that I moved out in July having made my July payment they knew and didn't put anything down got a hold of me in August where I told them that I had moved out a month prior in the locket been off and proceeded to tell me things were fine that they would get it documented only to be really gotten hold of in September with the same issue when saying it for the third time I received an email stating that I was trying to shirk my bill on to someone else which is completely false just letting them know for people that did their their checks and drive-thrus of the facility should have seen that the lock was off let alone the numerous times that should have been documented now I'm to be charged a cleaning fee and I don't even know what because they don't give you any numbers figures or dates I would never recommend your facility to anyone else every time I had to go into the office to make a payment or rent a U-Haul which I also did two times it took forever ridiculous never again!tanya m. | Expérience générale
Le client n'a pas laissé de commentaire.louann s. | Expérience générale
Le client n'a pas laissé de commentaire.Shkeyah G. | Premières impressions
We left due to the rise in cost. It simply became more affordable for a shed. One other note, the truck rental operations often impede access to the storage, Perhaps by switching the large truck and trailer parking it would keep the path open? Not a huge deal but more of a safety as truck renters often stand in the open space, which is tight unaware.DANIEL C. | Expérience générale
Le client n'a pas laissé de commentaire.Robert H. | Expérience générale
I had a fire in my building complex. Didn't know what to do about putting the things I could save away. Didn't have but 150 to store and to find someone to help me at that price.but the people at uhaul was truely a blessing because they gave me 1 month ftee. That gave me hope.thank you sooo muchdebra b. | Premières impressions
Le client n'a pas laissé de commentaire.Jordan M. | Premières impressions
Le client n'a pas laissé de commentaire.Richard U. | Expérience générale
Doorway to inside units very small. Hard to get sofa through.Chris W. | Online Move In
I was told l would receive 1 free month of rental because I booked a 1 way truck. Was charged full price, and called to rectify twice and was told management would take care of my issue.Jeff P. | Expérience générale
Le client n'a pas laissé de commentaire.Richard U. | Premières impressions
Le client n'a pas laissé de commentaire.Murlaine M. | Expérience générale
Le client n'a pas laissé de commentaire.Aubrey B. | Expérience générale
Le client n'a pas laissé de commentaire.Mariame T. | Premières impressions
The best experience I've had with Uhaul.megan R. | Expérience générale
Yes left storage clean no damage And rental a truck will be back soon. Thank you brain kind caring guy.les m. | Expérience générale
I liked it because i ran into a little mix up with the lady on the phone when i got my e-mail there was mistakes but when i went it the next morning they fixed issue with no problem.Brittany L. | Premières impressions
Justin was very efficient and knowledgeablemary s. | Premières impressions
This location has a mice infestation problem. I've contacted Jessica a many of times about this situation. All she says was she can't no nothing about it but supply mice traps, like really???shashona w. | Expérience générale
Cedar Rapids U haul was a great experience. The person in charge was extremely welcoming. Also there was one in Olathe, Ks also extremely welcoming.linda t. | Premières impressions
Justin is the man!Corinthia F. | Premières impressions
I loved the staff they were very nice and helpfulJohn C. | Premières impressions
S.O.Ismael N. | Expérience générale
Nice work.Makenzie S. | Expérience générale
S.O.ANNE B. | Expérience générale
the guy helping me set things up was helpful and really nice. Explained everything simply.leah b. | Premières impressions
100 % satisfied with everything.CYNTHIA W. | Expérience générale
The staff enabled me to get the storage I needed immediately, which was better than I originally came to rent. Thank you for your very good, supportive, & friendly service. H. Scheerharold s. | Expérience générale
Very helpful and courteousmary a. | Premières impressions
I truly appreciate the use of the storage these people are awesome.christine s. | Expérience générale
We have used this U-Haul facility three times in the last three months. Each time and they've been friendly very helpful and extremely courteous. We highly recommend and with enthusiasm this location!Kevin K. | Expérience générale
No commentsPaul W. | Expérience générale
They took care of our needs. Friendly professional staff.William O. | Expérience générale
This facility went way out off the way to accommodate us after the death of a family member in which the storage unit belong to. With everything going on the meant alot to us.kevin k. | Expérience générale
Your staff was very helpfuljanell b. | Expérience générale
Brian Myers and his staff did everything they possibly could to help me out of the mess the original UHaul place had created (662 Center Point Rd. James Santee). His franchise should be pulled.Lynn P. | Expérience générale
All the people I met there were polite and extremely charming and I do appreciate all the help that I was given thank you.Robert M. | Expérience générale
Personnel amicalAllie K. | Expérience générale
great service saved me much moneyDEARK B. | Premières impressions
The foundation of my 10x10 unit CRACKED and covered my property in thick dust and dirt. UHaul HQ gave no compensation at all. Local staff were helpful, did what they could and were always friendly.DEVON H. | Expérience générale
Both Guys on 16th st. SW. In Cedar Rapids IA was very helpful, nice and thoughtful, couldn't of gotten it done w/o them.Michelle R. | Premières impressions
Le service à la clientèle était génial.Rafael F. | Expérience générale
My storage leaked and ruined a bunch of my belonging. Not impressed and I asked to talk to someone about it and he ignored me and just gave me my parting slip and said have a nice day. Again. Not coolJerry H. | Expérience générale
Great serviceRafael F. | Premières impressions
Renting a storage unit was a simple process. Excellent service à la clientèle.Martha K. | Premières impressions
You all were kind polite friendly. It was nice to have someone show where ur unit is before you move in to it. So thank you very much.jennifer g. | Premières impressions
No complaints whatsoever.Rita W. | Expérience générale
It's a great place to do with. My ONLY issue was the mice. Make sure you have totes and sealed and covered furniture. They chewed through our things and droppings were everywhere. Beware of MICE!!!Michele M. | Expérience générale
Great day facility, Great servicealicia r. | Expérience générale
.ANDREW K. | Expérience générale
It was finejody a. | Expérience générale
Mialage was totally wrong I was charged for miles I didn't accumulate but the manager did go in and adjust it I'm now wondering if this is an on going situation that happens to other customers.Francis F. | Réservation
Excellent service. Will be happy to use them again.TOM C. | Expérience générale
Went above and beyond to help me in my time of need. Staff are friendly and helpful. Kind and compassionate. I will recommend them to anyoneChristie M. | Réservation
I had great experience at U-haul moving and storage in Cedar Rapids I will always call on them for my storage and hauling needs Thank YouGreg J. | Réservation
Friendly customer service reps. Easy to pay and card is easy to shut off and start security.William O. | Réservation
Office personnel: very friendly and helpful. Unit: very clean. Property/ facility: clean and well kept up. Fencing, gates and many cameras: make me feel this is a safe place to keep my belongingsMichelle H. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
We have the largest selection in the industry!