update the trailer. The one we had was really beat up and rusted but worked fine.MARY S.
Customer Reviews for U-Haul Moving & Storage of Cedar Rapids
Pour nous contacter
Cedar Rapids, IA 52404
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Nothing--every aspect of our Uhaul was excellent!FRANK I.
Easy check in, kind serviceTina G.
Le client n'a pas laissé de commentaire.Ashley F.
The process for reserving a truck was awful, reservation was changed by UHaul multiple times (online -> phone call -> truck pickup). My reservation was shortened by 6 hours, from what was confirmed over the phone.JOSHUA S.
The gentlemen's who assisted me was amazing! So friendly and helpful.Mindy L.
When you tell a customer they won't be charged the mileage to get to the prearranged drop-off location, honor your word.William B.
Everyone was very friendlyRonald B.
It's goodðŸ‘CLUSTER B.
Great staff. Easy to work with and very helpful.STEPHEN H.
Short and rude associates. Westdale is much better.TANNER R.
You guys are horrible, absolute garbage company.MICHAEL C.
The truck was just okay. Have been driving trucks for over 30 years and this one needs some attention, didn't handle well. You can tell the customer service rep at the counter hates his job, he might as well have been a computer. I would still come back again hoping that the next time would be better with the equipment and the c/s rep.DALE R.
Check the maintenance on the trailers. Tires, wheel bearings, etc.ADAM P.
Le client n'a pas laissé de commentaire.PATRICK O.
Le client n'a pas laissé de commentaire.AMBER A.
Morning Crew Was very helpful. When truck was returned they need to look for another job.ROBERT D.
Le client n'a pas laissé de commentaire.BRENDA L.
Le client n'a pas laissé de commentaire.Russ P.
Le client n'a pas laissé de commentaire.Charles G.
Travis in CR helped me get set up with what I needed when a reservation through customer service at the Coralville location fell short. He simply talked to me like a person and and presented several solutions to get me taken care of with on very short notice. I will be working with him and the SW CR team from here on out for my U-haul needs. Thanks, Travis!ANTHONY V.
The fuel gage was incorrect and I was charged 60 $for their mistake. The emergency / parking brake was broken would not release so the truck was extremely unsafe to drive when we mentioned something just before we left with it we were told oh it's still goes so you're fine. There was also obvious previous damage from the door of the truck getting stuck and malfunctioning which also happened when it was in our possession.Shelbi K.
Le client n'a pas laissé de commentaire.CAITLIN W.
Nice big facility. Very clean. Good customer service. Fairly easy to find as well.Alisa F.
Was smooth and easy just like it was supposed toBilly S.
Had been at this facility since before uhaul acquired it. I had one of the bigger unit's (20×20) and over the past two years my rate was continuously raised until I couldn't justify keeping it. Great staff and I liked the facility.MIKE B. | Expérience générale
It appears you bought newer style tow dollies. They are very noisy and bounce around much more than the older style I have rented in the past from uhaul . It was almost embarrassing driving through a residential neighborhood for how noisy the dolly was when empty compared to older dollies.ROBERT S.
Everything was great except the amount of mice I found in my unit when I moved out. I was disappointed in that. Forced me to clean everything out to make sure I didn't have any in my storage containersDouglas K. | Expérience générale
Le client n'a pas laissé de commentaire.RUSSELL P.
Le client n'a pas laissé de commentaire.DANA M.
Le client n'a pas laissé de commentaire.Scott T.
Le client n'a pas laissé de commentaire.WILLIAM K.
I find your staff the most friendly, cooperative, and helpful than many of the businesses that I deal with...And you are consistently that way in person or on the telephone... You are an 11 on a scale of 10... Judith TelensonJudith T. | Premières impressions
Le client n'a pas laissé de commentaire.Lisa M.
Le client n'a pas laissé de commentaire.DOUGLAS T.
Le client n'a pas laissé de commentaire.OMKAR D.
Everything was great..noticed needed oil checkedTERESA D.
Ovwrall rhe service was great i would of just preferred a closer location but i enjoyed every bit of the rental.CHRISTINA B.
Le client n'a pas laissé de commentaire.LONNIE S.
Staff was clearly never trained in customer service. I'm not sure, maybe you hired a mute team and taught them a couple of words. I'm just glad to be done with y'all and I will NEVER recommend this location to a friend or coworker. PenskeCHAD H.
Le client n'a pas laissé de commentaire.Mark B.
accommodating and speedy. thank you.JAMES H.
The staff at the 16th Ave SW U-Haul are friendly and efficient. I highly recommend this U-Haul location.CURTIS G.
Le client n'a pas laissé de commentaire.SAMUEL V.
Le client n'a pas laissé de commentaire.TINA G.
Le client n'a pas laissé de commentaire.Ronald E.
Easy process!DANNY B.
Very friendly helpful staffBRYAN H.
I am concerned that the gentleman behind the desk processing my information took a photo of my driver's license-front and back-with his personal cell phone rather than having me take the photos and send them to the company email as was the case in a different location. Now I have a fear that my personal information has been compromised. How can I ever be sure it hasn't?ANN L.
Le client n'a pas laissé de commentaire.Shaneal D.
Le client n'a pas laissé de commentaire.RYAN Y.
Le client n'a pas laissé de commentaire.DONALD D.
the side drivers side mirror was busted out- nothing there, but the small one. The vehicle also felt like it was going to lose a tire at any moment.Tara C.
Very fair prices and helpful staff. I have used this location multiple times and will continue to do so if needed.Jennifer L.
I was greeted by a young man who was working on a computer. He immediately said he would get someone to help me. The young man that came out and helped me was friendly, knowledgeable and efficient. Turns out the 1st young man was training on the computer as he was new. Both were great and an asset to your company.MARK A.
Tell your customers when one of your pickup locations goes out of business before they show up to pick up the truck.Lewis V.
Le client n'a pas laissé de commentaire.DOMINIC R.
Le client n'a pas laissé de commentaire.Cristy H.
Le client n'a pas laissé de commentaire.CLARK F.
Le client n'a pas laissé de commentaire.ELIJAH M.
The staff was cordial, quick, and professional.KRISTA H.
Le client n'a pas laissé de commentaire.ROBERT S.
Le client n'a pas laissé de commentaire.Stevenmatthew R.
Le client n'a pas laissé de commentaire.Sherrill L.
Le client n'a pas laissé de commentaire.MICHAEL A.
The clerk was so kind, and helpful!Stacie W. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID R. | Premières impressions
Le client n'a pas laissé de commentaire.Seth W. | Expérience générale
The unit I reserved wasn't immediately available as the previous tenant hadn't moved out. The staff quickly found another recently vacated unit, ran down and cleaned it so I could move a load in right away.Teresa D. | Premières impressions
Great staffWilliam J. | Expérience générale
Le client n'a pas laissé de commentaire.CODY K.
Professional, knowledgeable, and friendly staff. Will do business with this facility again!! Thanks!Doris Y.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.DONNA G.
Tail lights didn't work on two different vehiclesALBERT F.
Le client n'a pas laissé de commentaire.RANDALL F.
Great service! I have used this location several times and have always had a good experience.Matthew H.
Le client n'a pas laissé de commentaire.TAYLOR W.
Le client n'a pas laissé de commentaire.MALIK M.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.DAVID W.
Le client n'a pas laissé de commentaire.JANA M.
Le client n'a pas laissé de commentaire.JEFFERY Y.
Le client n'a pas laissé de commentaire.MATTHEW M.
Trouble free, no hassle experience. Great truck.GLENN K.
The manager checked us in and had the radio in the store playing loud. He turned it down a little, but was singing to it while checking us in.Michele G.
Le client n'a pas laissé de commentaire.STEVEN B.
Le client n'a pas laissé de commentaire.Ross B.
Return mileage did not match mileage on final receipt. The online return of rented vehicle form was unusable. The return of vehicle time logged was 7:30 am when it was actually before midnight of the night before which was most likely the result of information that I submitted attempting to use Uhaul's online process for returning equipment after hours. As previously stated, the online return process didn't work.VICTOR H.
Le client n'a pas laissé de commentaire.DIANE K.
It was kind of a mix up at first. It was sorted out after awhile and it smoothed itself out.tony h. | Premières impressions
These guys run a smooth operation, I will definitely use this location againWilliam G.
The new manager sucks I wish that place on nobodyGary Y. | Expérience générale
Le client n'a pas laissé de commentaire.Rachel P.
Le client n'a pas laissé de commentaire.Okechi N. | Premières impressions
Le client n'a pas laissé de commentaire.Billy F.
Need to make sure vehicle is full of gas I drove 18 miles and it took 3,57 gallons to fill gas tankJAMES Y.
Le client n'a pas laissé de commentaire.Jerry T. | Premières impressions
was in and out n on the road in 20 min. comfy seats ride was smooth easy to load and unloadJAMES G.
The truck was slightly damaged on the inside and outJESSICA J.
CHECK GAS GAUGE BEFORE LEAVING LOCATION cost 14 $to go 6 miles noticed gauge was on line below the full but had already left location. They didn't seem to think it was strange that it took 2,33 $ per mile in a pickup with few boxes. Everything else went smooth no problems.BILLIE A.
The staff at this 16th Ave SW U-Haul were efficient and professional. Everything was explained to me fully with the rental. I highly recommend this U-Haul location.Curtis G.
Next time they should make sure they have the gas tank full or make sure to let the customer know how low it is and it doesn't have to be filled up!!! We ended up putting about 10 $more in the gas tank than we should have!! Definitely using a different location from new on or use a different company!!!ARNULFO N.
Le client n'a pas laissé de commentaire.Thomas S.
Le client n'a pas laissé de commentaire.BRENT K.
I reserved a 20 foot truck weeks before my move. This truck size was no longer available at the time of my move. I was notified a day before my move and option was to get a smaller truck. I had to rent a 15 foot truck, then when all of my belongings did not fit, had to rent a 10ft truck.... so much money spent/wasted! Truly disappointed and the cost is hurting immensely.Nate T.
Le client n'a pas laissé de commentaire.Thomas S.
Le client n'a pas laissé de commentaire.STEPHEN P.
Le client n'a pas laissé de commentaire.Janie W. | Expérience générale
Very professionalJOHN C.
Le client n'a pas laissé de commentaire.KEVIN M.
Le client n'a pas laissé de commentaire.MARTHA M.
Le client n'a pas laissé de commentaire.Michael H.
I would recommend UhaulMoving and storage to my family and friendsCynthia W. | Expérience générale
Le client n'a pas laissé de commentaire.Phyllis N. | Expérience générale
Le client n'a pas laissé de commentaire.Belbiche L. | Expérience générale
Le client n'a pas laissé de commentaire.Jerry E. | Expérience générale
Le client n'a pas laissé de commentaire.Mark H. | Premières impressions
Le client n'a pas laissé de commentaire.Keith S. | Expérience générale
I never had the chance to move in I canceled be I move in.Wilson D. | Expérience générale
Thanks to all of you for the good work and the best serviceSam Y. | Premières impressions
The temperature controlled unit was below 40 and the gate ( not even attached) and doors were unlocked, the nasty lady behind the counter said it wasn't going to be fixed in 3-4 days? How long was I paying extra for nothing at all? This is a very poorly run facility and the manager needs to look at who is taking care of his store!!Sam K. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin D. | Premières impressions
The staff was very friendly and I would refer to a friendKristine K. | Premières impressions
Thank you for your serviceTakesha R. | Premières impressions
in the few months that I had my storage facility I had a 65 inch smart TV and a boxer taken out of my unit they claim to be the number one in security even stated that I shouldn't need any extra insurance when I filled out that the application to get the unit and yet had to grainy footage to even see who had taken my television on top of that I moved out in July having made my July payment they knew and didn't put anything down got a hold of me in August where I told them that I had moved out a month prior in the locket been off and proceeded to tell me things were fine that they would get it documented only to be really gotten hold of in September with the same issue when saying it for the third time I received an email stating that I was trying to shirk my bill on to someone else which is completely false just letting them know for people that did their their checks and drive-thrus of the facility should have seen that the lock was off let alone the numerous times that should have been documented now I'm to be charged a cleaning fee and I don't even know what because they don't give you any numbers figures or dates I would never recommend your facility to anyone else every time I had to go into the office to make a payment or rent a U-Haul which I also did two times it took forever ridiculous never again!tanya m. | Expérience générale
Le client n'a pas laissé de commentaire.louann s. | Expérience générale
Le client n'a pas laissé de commentaire.Shkeyah G. | Premières impressions
We left due to the rise in cost. It simply became more affordable for a shed. One other note, the truck rental operations often impede access to the storage, Perhaps by switching the large truck and trailer parking it would keep the path open? Not a huge deal but more of a safety as truck renters often stand in the open space, which is tight unaware.DANIEL C. | Expérience générale
Le client n'a pas laissé de commentaire.Robert H. | Expérience générale
I had a fire in my building complex. Didn't know what to do about putting the things I could save away. Didn't have but 150 to store and to find someone to help me at that price.but the people at uhaul was truely a blessing because they gave me 1 month ftee. That gave me hope.thank you sooo muchdebra b. | Premières impressions
Le client n'a pas laissé de commentaire.Jordan M. | Premières impressions
Le client n'a pas laissé de commentaire.Richard U. | Expérience générale
Doorway to inside units very small. Hard to get sofa through.Chris W. | Online Move In
I was told l would receive 1 free month of rental because I booked a 1 way truck. Was charged full price, and called to rectify twice and was told management would take care of my issue.Jeff P. | Expérience générale
Le client n'a pas laissé de commentaire.Richard U. | Premières impressions
Le client n'a pas laissé de commentaire.Murlaine M. | Expérience générale
Le client n'a pas laissé de commentaire.Aubrey B. | Expérience générale
Le client n'a pas laissé de commentaire.Mariame T. | Premières impressions
The best experience I've had with Uhaul.megan R. | Expérience générale
Yes left storage clean no damage And rental a truck will be back soon. Thank you brain kind caring guy.les m. | Expérience générale
I liked it because i ran into a little mix up with the lady on the phone when i got my e-mail there was mistakes but when i went it the next morning they fixed issue with no problem.Brittany L. | Premières impressions
Justin was very efficient and knowledgeablemary s. | Premières impressions
This location has a mice infestation problem. I've contacted Jessica a many of times about this situation. All she says was she can't no nothing about it but supply mice traps, like really???shashona w. | Expérience générale
Cedar Rapids U haul was a great experience. The person in charge was extremely welcoming. Also there was one in Olathe, Ks also extremely welcoming.linda t. | Premières impressions
Justin is the man!Corinthia F. | Premières impressions
I loved the staff they were very nice and helpfulJohn C. | Premières impressions
the guy helping me set things up was helpful and really nice. Explained everything simply.leah b. | Premières impressions
Very helpful and courteousmary a. | Premières impressions
Both Guys on 16th st. SW. In Cedar Rapids IA was very helpful, nice and thoughtful, couldn't of gotten it done w/o them.Michelle R. | Premières impressions
Renting a storage unit was a simple process. Excellent service à la clientèle.Martha K. | Premières impressions
You all were kind polite friendly. It was nice to have someone show where ur unit is before you move in to it. So thank you very much.jennifer g. | Premières impressions
I had great experience at U-haul moving and storage in Cedar Rapids I will always call on them for my storage and hauling needs Thank YouGreg J. | Réservation
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