Évaluations des clients U-Haul Moving & Storage of Center Township at Beaver Valley Mall

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Center Township at Beaver Valley Mall

Cote générale :

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Michael L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Paul J. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Alisha B. | Expérience générale |
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The rules of ensuring the elevator is unlocked and shut so it is available to the next customer is something that needs enforced. More often than not it was unavailable and the personal elevator needed to be utilized to unlock the large elevator and the trip to your unit took longer than it should Of. On a few occasions it was even the staff who left It locked and open and unavailable for customer use.

(NS) Domenic M.
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Le client n'a pas laissé de commentaire.

ROBERT M.
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Great staff!

Douglas B.
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Get rid of that checking in yourself....that is so time-consuming

Robert M.
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Le client n'a pas laissé de commentaire.

Stephen M.
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The people at the drop off location out western Pennsylvania were very professional and very nice

Daniel S.
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Le client n'a pas laissé de commentaire.

Mark R.
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Le client n'a pas laissé de commentaire.

Demetreis D.
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Everything was absolutely Amazing!

Jessie D. | Expérience générale |
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The move out process was not at all ideal. Even after submitting my move out request a week prior to the end of my rental period I was still billed for a new month and a late fee tacked on to my total because no one bothered to confirm my move out. I had to call in to have the issue resolved. The call experience was poor as well. The representative who called me back was less than pleasant.

MICHAEL R.
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I rented a truck from Monaca received no warning that it was not returned drove there was told i had to go to another location for a new truck but I would receive complimentary miles. I got to the new location and they said no that's not in the system. Very poor customer service and communication.

MOHAMMAD TAGHI N.
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Le client n'a pas laissé de commentaire.

Tommi W. | Premières impressions |
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We did a trial run ( brought 2 chairs) with our moving plan in mind.

Dorian G. | Expérience générale |
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These are very trying times for everyone I'm so happy that the staff was very helpful and understanding due to Covid -19

Stephen B.
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They gave my truck away right before I got there. But they were quick to find me another one. The real problem came from the movers we got from the helpers sight. They had my job under another person's name. Then they cancel it and created a new one. I was suppose to get three guys for three hours for two locations. I got two guys for three hours. It took them forever. Then charged me another $210 for going over three hours. But with three guys they would have been done. Worse of all they couldn't put everything in the 27 foot truck. When I got to Maine there was a lot of damage. Professional movers unloaded the truck and said it was only 2/3 full. It was two small apartments. And now I have to fly back and rent another truck. And drive back up.

James H.
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Professional and overall excellent experience.

Janice B.
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little bit cheaper mileage rate

Anthony W.
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Le client n'a pas laissé de commentaire.

Michele N.
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Perfect All Around

Jeffrey B.
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Everything went very well good people nice to work with

Douglas W.
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Le client n'a pas laissé de commentaire.

William N.
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I reserved this equipment to be picked up in Ohio and after getting a guaranteed reservation, I was informed I would have to drive to PA to pick it up and pay for the extra mileage, gas and waste my time. After speaking to Jackie at your eastern Ohio center, we agreed that I would pick it up in PA and pay 0 for any extra miles. I got my bill and I am being charged full price despite the guy at the PA location being completely aware of the arrangements. Refund the mileage or I will dispute the entire transaction.

Nakia F.
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Le client n'a pas laissé de commentaire.

STEVEN G.
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I think my charges were incorrect. Cost was 30% higher than the reservation estimate. Not happy

Katie E.
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The agent who helped me was phenomenal and so helpful. I appreciate everything he did to help me out during the process. 5 stars to him :)

Maryjo P.
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Great polite staff

Sebastian W.
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Great location the staff that was there was fantastic but they could've used a couple more employees or raises. They were definitely being overworked, but managed it very well.

Brian T.
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Le client n'a pas laissé de commentaire.

(S)Stefane N.
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Le client n'a pas laissé de commentaire.

GINA S.
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GREAT SERVICE

Charles L.
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Was told the night before my move I had to pick up truck at another location. Wanted more furnature.pads they only had 3. Was charged for them and never received them. Frustrating experience.

Scott G.
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The center was very nice and the employees where very knowledgeable ....my only complaint is I ordered 2 moverers from the website and had to pre pay for there service but they never called or emailed or showed up

Marshall P.
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Le client n'a pas laissé de commentaire.

Daniel S.
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Le client n'a pas laissé de commentaire.

Janice B.
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The rate for mileage is a little high, if you could just have the mileage the same on Saturday and Friday as the rest it would be great!

Brian D.
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very good staff

Quiontayus j. | Expérience générale |
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The management and staff at this location made my entire experience easy and first class. In addition, the facility is clean and feels worth spending money to store you belongings. Definitely using this location again and referring others in the area. Thank you!

James E.
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Le client n'a pas laissé de commentaire.

Dave L.
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Le client n'a pas laissé de commentaire.

Victoria B.
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Running boards for the VERY SHORT drivers/passengers!! Replace headlights with LED headlights, the current ones on the vehicles are not very bright. The employees are FANTASTIC!!

Patricia R.
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Thought I arranged everything online.....& thought I could just pick up the keys at the desk. I had to wait behind a customer to fill out paperwork for almost 45 minutes.....this made me start out late. I thought all paperwork was completed online. They should let people know that if you choose to pick up keys in the office.....there would be a waiting time. All else was great!

william S.
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I needed some furniture pads and there were none. You need to have more pads available.

Vincent D.
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Please replace your tires when they are at their warning bars for the safety of your customers. I mentioned that my trailer i rented tires (2 of them) were at their warning bars and that thet seemed that they needed to br replaced...... I was right i had one blowout on the highway. I am greatful I did not have the second one blowout likewise. But super nice, super friendly staff!!!

Jeffrey B.
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Le client n'a pas laissé de commentaire.

John H.
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Agent was courteous and helpful

(S)JOHN T.
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Le client n'a pas laissé de commentaire.

Kirk B. | Expérience générale |
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very impressed with this facility

JOHN H.
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Nothing needs improved. My service was excellent!

Francine K.
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The online/phone check in would not work. The staff at this store are always pleasant and helpful.

Gary M.
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Le client n'a pas laissé de commentaire.

Coster J. T.
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Perfect

EDWARD F.
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Le client n'a pas laissé de commentaire.

George C.
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Best Uhaul facility by far. Definitely recommend. The owner is pretty chill and super easy to work with.

David S.
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Le client n'a pas laissé de commentaire.

(S)David S.
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Le client n'a pas laissé de commentaire.

CHRISTINA L.
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Le client n'a pas laissé de commentaire.

Douglas C.
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Monaca was great, They took care of everything Chippewa screwed up!!!

Gary B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Dennis G.
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Christian was extremely professional

Holly R.
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Le client n'a pas laissé de commentaire.

(S)Christopher C.
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Le client n'a pas laissé de commentaire.

Andrew R.
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Le client n'a pas laissé de commentaire.

John M.
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Your representatives were very helpful. I was in a very tough situation when I walked into your store. They all made me feel comfortable and very willing to help out the wheels under my feet. Thank you guys so much. Great day it is today!

Joseph G.
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You can't improve on a perfect business setup. The staff knew what they were doing, the layout was good, the equipment was clean and well maintained.

James M.
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Le client n'a pas laissé de commentaire.

Deborah B.
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Le client n'a pas laissé de commentaire.

Donald H.
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Get my final bill right, you over charged me for 1 day.

Travis P.
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Nothing, you guys were awesome and super professional. I will absolutely be renting again from you.

Sally Y.
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Le client n'a pas laissé de commentaire.

Bonnie N.
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Le client n'a pas laissé de commentaire.

Stephen G.
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Le client n'a pas laissé de commentaire.

James B.
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Staff was great to work with. Easy to schedule, pick up, and return. Would definitely recommend to friends and family.

Eric G. | Premières impressions |
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AAA+++

Stephen C.
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Le client n'a pas laissé de commentaire.

Lorraine S. | Expérience générale |
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I truly wish there were higher rankings for the above questions and experiences. This Monaca U-haul goes above and beyond for their customers. I can’t say enough good things about them. I feel as if they are my friends and I can count on them to help me or to be there to celebrate with me! If you ever need a perfect storage space or moving truck please go to this location you won’t regret it. Jill and her crew are the best of the best!

Lorraine S.
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Noting to improve. It was a pleasant, easy experience. I would recommend to everyone. The crew at the Monaca, PA UHaul are the very best.

Allan K.
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Was double charged. Still waiting for my confirmation receipt for a refund.

Ronald L.
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Great help No problems 👍

Abigail K.
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When I picked up the truck it had a large crack in the windshield which was Already marked with a damage sticker and I had to wait for the back of the truck to be swept out by employee. They also had no utility dollies even though I had reserved one with my rental so I was given an appliance dolly instead which was not useful. When I went to drop off the truck the employee was not wearing a mask and his uhaul shirt was hanging around his neck. Extremely unprofessional.

Martha B.
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Le client n'a pas laissé de commentaire.

Robert G.
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Le client n'a pas laissé de commentaire.

Brian M.
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Le client n'a pas laissé de commentaire.

Mark K.
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Le client n'a pas laissé de commentaire.

Kimberly E.
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Lady who helped me was very kind and professional

(S)Nyna B.
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Le client n'a pas laissé de commentaire.

matt D.
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Truck was not checked in from the night before by our scheduled pick up time. I did mobile pick up so because it was not checked in the mileage and pick up locations were not correct during pick up. I added the correct values so hopefully we don't get charged for the missing check in miles!

Jean R.
Évaluation :

The location and the staff on site at this location is excellent. HOWEVER the remote customer service that facilities the self pickup process through phone and chat prevented me from giving 5 stars and ruined the experience. I returned my rental early so that I could avoid having to deal with a self check-in because of that. I was pleasantly surprised about how great the location staff was and if it wasn't for them I would have given 1 star.

Nathaniel M.
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Trouble with self pickup kept it from being excellent.

Steve G.
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Le client n'a pas laissé de commentaire.

Laura C.
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Everything was excellent!!

Douglas W.
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Le client n'a pas laissé de commentaire.

Daniel P.
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Le client n'a pas laissé de commentaire.

Kamron B.
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Add a mover, lol.

Ken S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Colin William S.
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I hual changed my pick up location with out informing me. The pickup location they choose was an inconvenient drive.

Melvin F.
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Le client n'a pas laissé de commentaire.

(NS)David R.
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Le client n'a pas laissé de commentaire.

Andrew G.
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Le client n'a pas laissé de commentaire.

Timothy A.
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Le client n'a pas laissé de commentaire.

Michael L.
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Le client n'a pas laissé de commentaire.

Chelsea R.
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Le client n'a pas laissé de commentaire.

Jessica W. | Premières impressions |
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Highly recommend!!!

Russell M.
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Le client n'a pas laissé de commentaire.

Jessica W.
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Tressa, Jeff, and Alyssa went above and beyond to accommodate me as I am having a family crisis at this time. They absolutely made me feel valued as a customer.

Aaron R.
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The staff was really helpful. We had originally booked an open trailer (since the website said all enclosed trailers were unavailable), but the staff here helped us find an enclosed trailer. They were upbeat, friendly, efficient, and knowledgeable.

Kobi B. | Premières impressions |
Évaluation :

had a small slip up in the storage unit registering as vacant and when we got there is was in use so we had to go back down and re do the paperwork and get a new unit, but the employee was very apologetic and made it a very easy swap. over all very helpful and informative

Jay C.
Évaluation :

Lockbox was broken for return, therefore we had to stay in our car for 3 hours in order to return the key from the rental in order to insure that the vehicle would not be stolen from the facility.

Douglas W.
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Le client n'a pas laissé de commentaire.

Jeremiah G.
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Le client n'a pas laissé de commentaire.

tara P.
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I chose mobile check in which became super frustrating at first as I needed to provide additional contacts or a passport that I didn't bring. The staff a young girl and a young man named Ruben were very helpful and got me squared away. Thanks again!!

Trisha D.
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Not about the location, but the price to rent a uhaul from Butler to Monaca was insane. Also they only gave me 38 miles which was impossible not to go over.

John H.
Évaluation :

Le client n'a pas laissé de commentaire.

Lynn S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Ben S. | Premières impressions |
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The staff at the monaca Uhaul is second to none! The facility is clean and everything is in perfect working condition. This is by far the best storage place in the county!

Corrine B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Joyce B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jennifer A. | Expérience générale |
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When I arrived I was greeted very rudely the manager is a ignorant woman I was. Standing in line and when it was my turn I was spoke to by an older gentleman who looked at us and I quote replied to a worker there named Ruben are you going to help these people I said oh my these people that’s not nice he was then still rude as can be then I was over charged by 75 dollars in which was never explained to me about in the first place

Abigail V. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Renee C. | Premières impressions |
Évaluation :

Jill was very helpful and friendly. Move is was smooth, without a hitch. Facilities are great. A bit of a walk to get to unit, but the storage facility is massive, so it is to be expected. I would recommend this storage facility to everyone.

Dan M. | Expérience générale |
Évaluation :

The Monaca store employees were all OUTSTANDING!!!

Bonnie B. | Premières impressions |
Évaluation :

I never had young people be amazing, nice, helpful, well mannered and very very polite all in one. Do everything you can to let them know how out standing, amazing and how valued they Are and keep them.

Susan S. | Expérience générale |
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I found the staff very pleasant and most helpful. I would and have recommended your facility to others. I wish you much success and keep up the good work

Robert K. | Expérience générale |
Évaluation :

I did like this facility I would however prefer that I would have to badge in before a door would open even during normal hours

Lorraine S. | Expérience générale |
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This facility and it’s employees are the best. Jill and her staff are awesome. We rented a storage unit and a UHaul from them. The service was excellent. I have and will continue recommending them!

Kristi G. | Expérience générale |
Évaluation :

No advertising up front that YOUR lock is required and must be purchased when checking in or that there's a cleaning fee until you're leaving. The storage facility is indoors, what are we cleaning?

Jacie S. | Premières impressions |
Évaluation :

They were able to locate my online reservation quickly

Pamela r. | Expérience générale |
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I've recently rented 2 storage units and a truck. Every experience has been met by professional, informed employees & clean facilities. The website was a little difficult, but customer svc fixed it.

Jacob S. | Expérience générale |
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Very disorganized. After being assured that my autopay was set up, I went to my unit to find it locked up with a delinquent payment note. I found the manager and he said oh yeah I remember you paid.

Dawn B. | Expérience générale |
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I would recommend.

Terry S. | Premières impressions |
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We rented a storage unit and a truck to move our furniture in yesterday. Ryan was very knowledgeable and helpful. He explained the whole process for what we needed. We had a great experience!

theresa l. | Premières impressions |
Évaluation :

Customer Service was outstanding! The staff is fun and friendly. So glad we came here for indoor storage!

Non reviews have been submitted for this location.

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