Le client n'a pas laissé de commentaire.Jesse F.
Customer Reviews for U-Haul Moving & Storage of Centex
Pour nous contacter
Killeen, TX 76543
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.WILLIAM Y.
The drop off counter help forgot I was waiting to drop off. Finally got someone to show me where to drop trailer. Used the app to finish dropping off. Put the blankets and furniture where he said to but app did not mention it. 12 blankets 1 furniture Dolly.FRANK L.
Le client n'a pas laissé de commentaire.David D.
Great service by management and staff, which can be difficult to find in this area.Matthew W. | Premières impressions
Personnel are friendly but this location seems to be chronically under-staffed and very busy (fir several years now).MATTHEW W.
Couldn't log into my Uhaul account after i booked the rental.Thomas T.
No commentsJermaine S.
I might get a storage unit for a couple of monthCARLOS A.
Le client n'a pas laissé de commentaire.Albert G.
Le client n'a pas laissé de commentaire.Rucker P.
the truck fleet needs a massive haul improvement of commodities and technology inside the cabins since it looks like from the 70's and 80's. 21st century trucks need to provided for the customers with bluetooth phone pairing, navigation devices, controls on the steering wheels (primary cruise control).ROBERT D.
A couple of things I would like to improve is better lights in the area and ensuring that previous owners take their locks when they leave. I had the storage changed twice because they were supposed to be empty however, they were locked and we couldn't get in.Joel O. | Expérience générale
THEY NEED HELP IN THE EMPLOYEE AREA. THE FRONT OFFICE PERSONNEL ARE EXCELLENT I THINK THEY ALL KNOW THEIR JUST DON'T WANT TO DO NO EFFORTJOHN H.
The store manager at the Killeen Central Texas location is absolutely the worst manager I have ever encountered in any business relationship. As a U-Haul authorized dealer I personally experienced her rudeness and gross lack of empathy towards customers. She dilberately provoked a negative environment when she was asked a simple question. I found it to be an embarrassment to the establishment of the UHaul brand. To have this woman as a manager.is glutting for failure of the location. My recommendation would be to fire her as she has wrongfully brought emotional harm to many customers. This is the least that should be done to begin to bring healing to the location and trust from the community which this U-Haul center serves.LENORA P.
Le client n'a pas laissé de commentaire.TANGALA F.
Truck and tires only had 6000 miles on it so it was new, clean and in great shape. I felt confident that I would not have any mechanical issues with the vehicle which would have been detrimental to my timeline.Dominic S.
Le client n'a pas laissé de commentaire.ARMANDO G.
Staff in the yard were very friendlyJon-Paul K.
Le client n'a pas laissé de commentaire.Tina C.
Le client n'a pas laissé de commentaire.HUBERT R. | Premières impressions
Truck shook so bad it was practically unsafe to drive. Tires were bald and unsafe. Truck was damaged all over and very poorly maintained.WILLIAM S.
Le client n'a pas laissé de commentaire.Sherry B. | Premières impressions
Le client n'a pas laissé de commentaire.KRISTINA G.
Le client n'a pas laissé de commentaire.Leander W.
Overall good customer serviceEdward S.
Texas location was good but staffing issues showed when my daughter had to call. A problem it seems every employer has today.Emily L.
Le client n'a pas laissé de commentaire.Corrine J. | Premières impressions
Excellent service à la clientèle.EDDIE H.
Good location but Was not the address I chose when made the contract. Close enough so not a problem. Thanks. Good experience.Diane M.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.MARCUS A.
The lady in the office was extremely rude and had a bad attitude. The first 20 foot truck she gave me had obvious transmission issues. I pressed the gas, nothing happened. It was almost as if i was in neutral giving it gas. After 5-10 seconds, the transmission had a kick then tried going. I went back inside to let her know, abd her reaction was pretty much â€œand? What do you want me to do about it? I dont have any other trucks?â€ Then with more attitude, proceeds to grab another key and tell her other employee to get another truck. This woman has ZERO business working with customersaudra M.
Le client n'a pas laissé de commentaire.Shannon P.
Le client n'a pas laissé de commentaire.Cashana D. | Expérience générale
Great, MicheleAlvin C.
I Like the Service, and Respect I get from The U-Haul Staff.CELESTINE V. | Premières impressions
Le client n'a pas laissé de commentaire.NELSON M.
Le client n'a pas laissé de commentaire.Tommy S.
I experienced very good customer service. I had a pleasant experience storing my furniture, renting trucks for movement and closing out my accounts. Thank you management and staff!Lyneese G. | Expérience générale
Manager at this location is awesome...she helped get my storage done as she saw how frustrated I was...Big thanks to her and her staffEustacia S.
First trailer they hooked up the lights didn't work. Had to swap, took forever. Then, me being in a hurry I didn't notice on strap and ratchet were broken. It was a Sunday and store had closed so I had to go buy ratchet straps to secure car to transport. Very frustrating.Travis K.
I rented 3 trucks in 10 months. This was the easiest so far. I have used U-HAUL for all my moving. I love to drive and the trucks are great.Carolyn C. | Premières impressions
Ensure people remove their locks once they vacate.Joel O.
Le client n'a pas laissé de commentaire.isabell P.
Le client n'a pas laissé de commentaire.LATICIA G. | Premières impressions
Far as I'm concerned it is the best storage unit in Killeen TexasFRANK D. | Expérience générale
Le client n'a pas laissé de commentaire.Jimmy M.
Le client n'a pas laissé de commentaire.Howard G.
Good price, easy renting and an easier exit procedure.Akaiesha w. | Expérience générale
Le client n'a pas laissé de commentaire.Karla C. | Premières impressions
Le client n'a pas laissé de commentaire.Darius M.
Le client n'a pas laissé de commentaire.travis K.
Thank you for asking.JAMES LYNN R. | Expérience générale
Le client n'a pas laissé de commentaire.Xavian M. | Expérience générale
I was upset that I requested a dolly but yet one was not availableAngel H.
Le client n'a pas laissé de commentaire.Eric P.
Le client n'a pas laissé de commentaire.Gary R.
Le client n'a pas laissé de commentaire.AMARI J.
Le client n'a pas laissé de commentaire.LOUISA F.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.ARIS H.
Le client n'a pas laissé de commentaire.Daniel F.
Le client n'a pas laissé de commentaire.Mandi N.
Le client n'a pas laissé de commentaire.Marshall S.
Le client n'a pas laissé de commentaire.PHILLIP L.
Haven't had any problems until last time called to update my new card information and the guy didn't delete the old so I was charged a 15 $late fee cause the card card was used but the lady fixed itsylvia l. | Premières impressions
Thanks for a hassle free experience!Regina D.
Had no problems.carl T.
They over charged me if I had to extend because I was sick they gave me an attitude over it. Like I'm paying for it. I got overcharged big time.LUCRESIA S.
Michelle is awesome she’s always pleasant and knows her stuff wonderful customer serviceKeith C. | Premières impressions
Le client n'a pas laissé de commentaire.JOE G.
Le client n'a pas laissé de commentaire.SANDRA D.
Better communication with the customer is necessary as well as employee evaluation. My rental boxes were suppose to be delivered between 9am-1pm however they arrived at 4pm with none of the purchased supplies in It, so I spent an hour on hold to get in contact with someone to send me the supplies so I could start packing. Then they were suppose to pick up the Uhual Saturday between 9-1 and the following Monday as I flew out of state I had to call and ask why my stuff was still sitting on the side of the road. After arriving in Michigan the 23rd my stuff sat at the Byron center Uhual for almost 3 weeks, which called me the day of scheduled delivery at 3pm to tell me they weren't going to deliver my stuff. They went on to reschedule for Saturday which was then rescheduled to Monday after the driver deemed It impossible to get to my house. The Monday driver was there on time and had no problem getting to my house so the original driver just lied. I had to take of 3 days of my new job to handle yalls mess. On top of that all the president of west Michigan Uhual (Johnathon Gilmore) basically told me It wasn't his problem because he was on vacation. 0/10 will never use y'all again and will continue to warn everyone how terrible this company is.Dominique F.
Site would not allow 1 day rental. CSR advised if returned in 1 day price would be adjusted. My price was never adjusted. I'm still being charged for 2 days for a truck I used for 1 day. CSR should've known this would happen and advised of this.Regina H.
Return phone app did not work.WARREN V.
Le client n'a pas laissé de commentaire.Joseph P. | Expérience générale
I arrived at 4:40pm on Sunday. Yes it was almost closing time however I had time to sign my contract. Customer service told me the storage I rented was big enough for a 2 bedroom apt. It's clearly wasn't even big enough for a 1 bedroom. When I called the office to see what we could do he said we held this one for you and there are no others at this time and was basically like o well your issue. We had a truck full of our belongings and had to throw away some furniture and other things. There was no way to resolve our issue and most definitely not a care. Thanks Uhaul.STORMY G. | Premières impressions
The staff here is always pleasant and helpful. I will go out of my way to use this location again. The staff is wonderful here.ZAYNAH H.
Daryl Jackson is THE most pleasant and helpful associate we have had the pleasure of doing business with. 5 Stars! Michelle is friendly and knowledgeable and makes our weekly visits an exceptionally pleasant experience. LOVE THIS LOCATION! -Joseph DeSanto and Daughter ShannonJOSEPH D.
More communication prior to hitch installation.Dixie H.
I was never given a contract i thought it would have been emailed to me but wasn't also I was charged for a dolly rental but there was no dolly on pick so I was sent to another store to get a dolly and they were out to I thought it wasn't going to he charged because there was no dolly but they already put it on my contract but I didn't find that out till later because I was never given the contract I still need it but it hard to get ahold of some one at the storeMICHAEL M.
Le client n'a pas laissé de commentaire.JEFFERY S.
Very friendly and accommodating staff. Easy, quick drop off processNPANKORO D.
Poor customer service. Unit blocked by containers, hard to even get to unit because of all the containers blocking the way. Takes at least 30 minutes for anyone to help inside the store. Even when you do get help they don't provide good customer service. My dog could provide better customer service.Stephanie W. | Expérience générale
I rented a pickup truck for 2 days.Advertised rate was 19,95 $ a day. End charges, more than 100 $dollars.TRAVIS E.
Le client n'a pas laissé de commentaire.ROBERT S.
Le client n'a pas laissé de commentaire.Richard L.
Used the website to book reservation, check-in, and return the truck. It was convenient and efficient. Would recommend and use again if we need to rent a truck.Christopher S.
Saidy stuff was going to be checked in, but didn't check it in until I called later and tried to charge me more.SANDRA KAY W.
Le client n'a pas laissé de commentaire.LASHANDA W.
Le client n'a pas laissé de commentaire.ANDRE D.
Le client n'a pas laissé de commentaire.Rodney C.
Darrell did a fantastic job locating another truck for us. He was great to work with.ROBERT N.
Le client n'a pas laissé de commentaire.Kaleb B.
The staff were extremely rude and not helpful.Elise C. | Expérience générale
I used the online app. It was slow, the appWilliam K.
Check equipment more thoroughly. The rental I was given had a headlight out and could not be used during the night.Sherley A.
Trailer had a bad tire. Roadside assistance was great but the time doesn't get factored in and therefore I got double chargedStacey D.
Nothing for drop offPETERANTHONY D.
Le client n'a pas laissé de commentaire.Jeanbapti G.
Le client n'a pas laissé de commentaire.Junius F.
Le client n'a pas laissé de commentaire.Carlos V.
Le client n'a pas laissé de commentaire.Armoni H. | Online Move In
Great jobChristopher J.
Le client n'a pas laissé de commentaire.Steven B.
Le client n'a pas laissé de commentaire.Peter K.
Le client n'a pas laissé de commentaire.Gwendolyn T.
The general manager dealt with my brother at 0700 and informed us of a delinquent balance with uhaul. So at 1000 after settling the issue I came in with my brother to help get the uhaul and when we stepped up to the desk the general manager was very disrespectful and rude and just said " I done told him ( my brother) this morning I will not give him a uhaul" before we were able to say anything so I preceded to inform her that we had called uhaul and settled the delinquent amount and I had a email with a code on it and she was still very rude and said "well I'll need to see that before I deal with either of you" which I knew she needed and even after showing the email and proving he was no longer delinquent she proceeded to have a harsh attitude and disrespectful manner towards us the entire time we were in her presence. I will no longer deal with this location due to the general managers actions. I only know she was the general manager because her shirt said general manager.Cody P.
Got charge WAY more mileage then I use system kept glitching out when attempt checkout and check in! I got charge additional 106,00 $! Horrible serviceMichael I.
Flawless one day trailer rental!!! THANKS!!!!HOWARD B.
Le client n'a pas laissé de commentaire.Adam S.
Lack of staffing, causing waiting's of 30 minutes and longer. People were walking away tired of the waitingRafael R.
Le client n'a pas laissé de commentaire.SALISDABEL R.
Le client n'a pas laissé de commentaire.GREGORY H.
Le client n'a pas laissé de commentaire.ROBERT S.
Le client n'a pas laissé de commentaire.Bernard H. | Expérience générale
Le client n'a pas laissé de commentaire.Steven B. | Expérience générale
Every one on top of things .Frank D. | Expérience générale
The manager and staff were friendly, I recommend this location for the Killeen area.kenny p. | Expérience générale
Michelle, is the most pleasant and welcoming person I've ever met in the field of serving your community and their people. Atmosphere was inviting and welcoming. Michelle went above and beyond and I received the best customer service ever! Thank you Michelle for making my U-Haul Storage experience a wonderful experience at such a trying time in my life. Sincerely, Yolanda GriffinYOLANDA G. | Premières impressions
Le client n'a pas laissé de commentaire.JUAN G. | Expérience générale
Manager Michelle took such great care of me with my move. Truck, storage and keeping in touch with me till the very end. Great Customer Service KATHERINE G. | Premières impressions
Staff very professional and helpful.beatrice b. | Premières impressions
The team at this location is always the best, I always like and love to use this location to conduct my moves and or storage needs. Thanks guys for always doing far and beyond to take care of my wants and needs in storage and moving vehicles. Thanks JoelJOEL JR J. | Expérience générale
The location on veterans memorial is horriblekenny p. | Premières impressions
Excellent custom service.MARY J. | Premières impressions
Le client n'a pas laissé de commentaire.Michael R. | Expérience générale
Merciatapana t. | Expérience générale
I would love that we could access the front storage hours more maybe 9pm.Kcharra B. | Premières impressions
It was very helpful and patientTorika W. | Premières impressions
Le client n'a pas laissé de commentaire.peter e. | Premières impressions
Le client n'a pas laissé de commentaire.Crystal W. | Expérience générale
They are very professional. They kept my belongings safe.Shree F. | Expérience générale
Le client n'a pas laissé de commentaire.Jeanette S. | Expérience générale
Great serviceDonald D. | Premières impressions
Great service. Would definitely rent a truck from these guys in the future!TROY D. | Premières impressions
Good experienceNathan M. | Premières impressions
I needed a "ride home" when dropping off the truck. After 511 $it would have been a 5 of 5 star rate. Grateful for a good truck. Glad they had a very small unit for me and first month no charge. Not happy that clerk wants all the personal data, extra phone numbers and address. I have good history with u-haul without leaving my brothers name, address and phone number. That makes this a three star rate. I'm leaving the extra fourth star since I vented. If you take off all my family personal data you can have 5 stars. Please let me know.JAMES LYNN R. | Premières impressions
Le client n'a pas laissé de commentaire.james c. | Expérience générale
Le client n'a pas laissé de commentaire.Earnest G. | Premières impressions
Le client n'a pas laissé de commentaire.Diana Y. | Online Move In
Le client n'a pas laissé de commentaire.Chiquita S. | Expérience générale
Le client n'a pas laissé de commentaire.Kelly H. | Expérience générale
Le client n'a pas laissé de commentaire.VINCENT B. | Premières impressions
Ms. Michelle was very helpful and friendly.Margaret B. | Expérience générale
Le client n'a pas laissé de commentaire.Wiliam C. | Expérience générale
Le client n'a pas laissé de commentaire.SHANITA-TYEISHA W. | Expérience générale
Le client n'a pas laissé de commentaire.melissa d. | Expérience générale
Le client n'a pas laissé de commentaire.Taylor A. | Premières impressions
Le client n'a pas laissé de commentaire.Wiliam C. | Premières impressions
Le client n'a pas laissé de commentaire.stacy l. | Premières impressions
Inside gated area where the cars and trailers are, there isn’t much room to circle around inside with a 20’ Uhual. Maybe need to find a new location to place trailers and or that huge ramp also is sticking out around the corner making it difficult to maneuver around it affectively.JOEL JR J. | Expérience générale
Le client n'a pas laissé de commentaire.Sharon J. | Premières impressions
Le client n'a pas laissé de commentaire.glenn h. | Expérience générale
Le client n'a pas laissé de commentaire.PHILLIP H. | Expérience générale
The manager was very nice and very helpful. The staff polite and very helpful.,Menya L. | Premières impressions
Employee at the desk need more trainings, no mannersLuis S. | Expérience générale
Le client n'a pas laissé de commentaire.Annette H. | Expérience générale
Le client n'a pas laissé de commentaire.Tammy G. | Expérience générale
Love this placeEvon R. | Premières impressions
Counter employee need more training, specially with military personnel.Luis S. | Premières impressions
Le client n'a pas laissé de commentaire.JOSE H. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew R. | Expérience générale
Le client n'a pas laissé de commentaire.Connor L. | Premières impressions
Even with a time crunch, I was able to move my entire house and clear the storage unit on Sunday hours. The return of the truck and checking out of the storage unit was simple and easy.Adam H. | Expérience générale
Le client n'a pas laissé de commentaire.parker h. | Premières impressions
The carts seem like they have a mind of their own...hard to control if by yourself. Also, lighting in the storage area i was assigned is poor. Other than that everything else is good.RONNIE P. | Premières impressions
Great Customer Serviceashla m. | Premières impressions
Le client n'a pas laissé de commentaire.Mark C. | Premières impressions
When I walked in the line was to the door, so I did everything online. I paid for my storage unit, had a contract number and access code and still was not let into the unit! The ONE guy working the desk told the guyS outside that I STILL had to wait in line to talk to him! Which caused my trailer rental to go over, so I was charged an extra day for that! What's the point of being able to purchase online but still have to wait in line??Yolanda S. | Online Move In
Le client n'a pas laissé de commentaire.Daphne O. | Premières impressions
Le client n'a pas laissé de commentaire.LINEARD R. | Premières impressions
Le client n'a pas laissé de commentaire.Eli K. | Premières impressions
Le client n'a pas laissé de commentaire.Sonji J. | Premières impressions
Excellent service à la clientèle. Easy get in and get out which I appreciated.Darnell J. | Premières impressions
I understand why the access hours aren’t 24hrs anymore but it is inconvenient.raeann c. | Premières impressions
Thank you for your help💙Marta J. | Premières impressions
Would prefer 24/7 access to the storage facility.Tony C. | Premières impressions
The Staff are Top Notch Professionals.... I will share my experience ... Again, a Credit to individuals who CARES.... Being a retired Senior Leader.. I can see quality from the first visit....Craig W. | Premières impressions
Services supplémentaires à cet emplacement
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