Customer Reviews for U-Haul Moving & Storage of Central Mesa

7 301 évaluations

2947 E Main St   Mesa, AZ 85213
(E Main St & Lindsay)

(480) 324-1120

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(480) 324-1120

2947 E Main St
Mesa, AZ 85213
(E Main St & Lindsay)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Grant U. 
Évaluation :
1

Please pay closer attention to your job!!

Lisa J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruby J J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory B. 
Évaluation :
5

I originally reserved a trailer at the 19th Ave. location in Phoenix, Az. but was later switched to the Mesa, Az. location. This caused me an additional 30+ miles & 1 hour time just to get the trailer. The reservation was done a week in advance & was chosen due to it's proximity to where we were moving from. I appreciate that it was a brand new trailer & we were the first to use it but it did cause an inconvenience to our schedule.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George R. 
Évaluation :
3

Have my truck clean. Windows were dirty. I had to wash the truck my self.

ILDEFONSO J. 
Évaluation :
3

Return could use improvement. I waited 25mins without seeing a soul to assist me as the sign stated to stay with the equipment and that a customer service representative will be with me. At 15mins of waiting, I called the store number and was on hold for about 11mins. The automation stated that everyone is busy with families. I went inside, didn't see anyone helping anybody because it was empty, until two guys came out of the back to assist me. They did their job splendidly when available, but Return could use some work. Picking up was splendid and enjoyable.

Lawrence S. 
Évaluation :
3

This location did not update my Ubox departure date which created an unhealthy delay. Will not use Ubox service in the future.

Justus A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denny B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
3

Don't treat customers like idiots

Robert N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Secia N. 
Évaluation :
5

Great customer service at the store. We walked in and everything went swiftly with no problems. The return was super too. A real positive experience. Merci.

PAula S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica B. 
Évaluation :
5

Everything went smooth and quick. Good experience.

George M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron B. 
Évaluation :
5

Nothing to change. This is a well managed group and this will be my 1st call if I need anything going forward.

Mike B. 
Évaluation :
2

Not to use this location unfriendly customer service, just a piss poor U-haul location. Next Time go Budget better deals, cheaper prices, an overall better customer service.

Allan R. 
Évaluation :
5

These guys at lindsay / main st store were awesome even with headache i was lol thank you gentlemen for going above and beyond with smile.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sean S. 
Évaluation :
5

Quick and easy drop off

Joshua S. 
Évaluation :
5

Michael was great help

Sergio R. 
Évaluation :
5

Very friendly and thorough.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLAN E. 
Évaluation :
5

They helped me out in a pinch. Friendly and easy going staff.

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRYCE P. 
Évaluation :
5

Excellent experience. Easy check pick up and return. Very friendly and helpful staff!

Vikki S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick M. 
Évaluation :
4

They were very helpful and thorough

Nick P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly A. 
Évaluation :
5

Everything was excellent. No changes necessary.

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol S. 
Évaluation :
5

NA. Staff was friendly and helpfull both when picking up rental and when dropping off. Overall satisfied and would definitely rent from this place again. Merci.

Juan R. 
Évaluation :
5

Check tire straps on Vehicle trailer. I did a once over before leaving and found one of the tire tie downs straps was torn off. it was replaced and went on my way.

William B. 
Évaluation :
5

Everyone was very nice and helpful, they took care of the customers in a timely manner and even had smiles for as early as it was. Great job!!

Linda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john G. 
Évaluation :
3

I had no issues until the end, we dropped off the truck at the wrong location (unknowingly) thay was not communicated at the time. My card continued to be charged for 4days until I noticed and had to go by each location because the phones were not answered. Nobody knew anything and communication was not helpful. With no resolve I left and was promised a call back. Never received it, I called back only to be told management would call me with a solution. I never received a call just and email with refund. I work in customer service management. Communication is good customer service I would have been more at ease had someone just called me from the very begininng. Communication and follow up with customers needs to improve. I called the customer service line and that was horrible too.

Tanya S. 
Évaluation :
4

When I make a reservation at a location, have the trailer at that location.

Jerome S. 
Évaluation :
1

They told me tocheck gas meter it wasn't at 1/2 tank told the clerk. He said he would change it. Never did. I got charge for gas!!!

Juan C. 
Évaluation :
5

Shanon was very helpful..

Steve D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda J. 
Évaluation :
1

Booked unit on-line where we were given one month free rental because we also booked a cargo trailer. When we checked in they said they would not honor the free month promotion because units were in high demand. Originally given a unit on the 2nd floor but the elevator did not work. Luckily they had a unit on the 1st floor or we would have had to go elsewhere which would have been a major inconvenience especially if storage units were in high demand in Phoenix.

Bruce M.  |  Premières impressions 
Évaluation :
5

The only thing I struggled with regarding my truck was the air conditioning & the brakes. It was so hot and the brakes were very loud. Otherwise it was fine. The staff at this location was AMAZING! The friendliest and nicest people I've ever met! They felt like friends and were so nice to my puppy which wins HUGE points with me!! I'd rent from there every time in the future because of them!! It's hard to find nice people these days and they brought back my hope in humanity!!

Kristin V. 
Évaluation :
5

Employees were helpful, efficient and friendly. Very appreciated.

Kaelie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YAHUNA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

richard G. 
Évaluation :
5

Easier way of picking up items that you rent over and over .. you have to go through everything just to rent there should be a frequent renter program.

Steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk J. 
Évaluation :
5

Never ever had a problem at this location 👍🤠❤️

David L. 
Évaluation :
5

Need copy of final bill

Neil U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cathy G. 
Évaluation :
4

Don't fix what is not broken.

Wayne P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL W. 
Évaluation :
1

Had to take car in 4 times to have a hitch installed properly. Mike is a nice guy, but didnt check the turn Signal lights, nor if the trailer lights would work, and no one called me to tell me Mike was home sick b4 I went to my 1st appointment, plus 90 % of my calls to them were transferred to a call center. Very poor management! Your branch on 6200 E Main in Mesa AZ, where I first started, is even worse.

Larry M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan B. 
Évaluation :
5

Great service. Great deal. Reliable equipment. Friendly and helpful staff.

KENNETH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONSTANTIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean R. 
Évaluation :
3

I don't know if it was well maintained, they never even opened the trailer door to show me the unit.

Dave B. 
Évaluation :
4

Everyone went out of their way to be very helpful. We had been going all day for 4 days and it was obvious that we were tired, there were some issues but they were resolved very quickly. The issues were due to a misunderstanding on my part.

Cara F.  |  Premières impressions 
Évaluation :
2

Manager intentionally claimed the smaller trucks were unavailable and forced us to rent a more expensive larger one. Also got hit with a $30 fuel charge on top of the cost of the fuel which was hidden, and never revealed until return. Clearly a scam to get more money. Glad y'all overcharged me, hopefully it made your day

TIMOTHY S. 
Évaluation :
5

Location was great but I WOULD NOT RECOMMEND UHAL AT ALL NOR WILL I USE YOUR SERVICES EVER AGAIN. HOW ARE YOU GOING TO CALL ME A DAY BEFORE TO TELL ME NO TRUCKS ARE AVAILABLE, WHEN I HAD MOVERS READY TO LOAD THE UHAL? I AM VERY DISAPPOINTED

Rosemary A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
2

I was misinformed of the charges! I was told if I returned the trailer early I wouldn't be charged for the days I didn't use it! But when I checked it back in (this was a one way rental) I was told no your charges r a set amount no matter when returned! Two stories!! Not happy John Hart廊

JOHN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
5

This location always been great with me , thanks Ladies & Guys for being professional Gladly to alway return.

STERLING S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelby H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mark W. 
Évaluation :
1

The lift elevator was difficult almost all the time and it very rarely worked most of the time. The staff was awesome

Gary K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

escamillio D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

escamillio D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven V. 
Évaluation :
5

Nothing everything was perfect

David L. 
Évaluation :
5

Awesome customer service. Nothing left to improve.

Charles M. 
Évaluation :
1

I went from Mesa to Roosevelt lake, when unloading the trailer it came right off of the hitch. Someone could have been killed because the hitch wasn't even locked on.

patrick K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich S.  |  Premières impressions 
Évaluation :
1

First of all emploshould have better knowledge of pricing, and then when I called customer service they apologized and said they would fix it. When I turned my rental in it wasn't fixed and it was a long process to have it fixed when if your employees accurately informed customers non of it would have happened. Then they emailed me my receipt and it was 101. But from my bank account it shows 101 was taken out and then another 134. Send an email to where I was directed to from my receipt and still have not heard anything back I'm going to the bank to dispute the charge since my receipt says one thing. And uhaul doesn't seem to care to get back to their customers

joe D. 
Évaluation :
5

Great and smooth pickup the guy that worked the 7am shift was nice and very professional.

Twana M. 
Évaluation :
5

No problem with the rental but I have had my stuff in storage with u haul on 7175 power rd. I understand that I didn't pay for insurance but my entertainment center has water damage from your leaky roof. Didn't no I rented a storage unit with a leaky roof was I supposed to check the roof. I think that you are responsible to make sure that your property has a roof that doesn't leak. I still have a unit in the same place I sure hope that roof isn't leaking to. I would appreciate a phone call at 8018376409

GORDON K. 
Évaluation :
5

Keep it up, Great Job

Adam T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maceo S. 
Évaluation :
5

The service and vehicle was awesome.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald L. 
Évaluation :
5

Great Customer Service, Very Knowledgeable and extremely friendly.

Ronald V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine K.  |  Premières impressions 
Évaluation :
5

I'm a repeat customer and absolutely love the easiness and kind people at this location!

laureen C. 
Évaluation :
5

All the was ideal. The truck was new, ran great. It was easy to maneuver. It was low to the ground and easy to load and unload. Not improvements needed.

JEFFERY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jade B. 
Évaluation :
5

trailer was clean but upon pick up, I was very concerned that the tires on the trailer were too worn for a long trip, but sales rep wouldnt do anything about it. I had to take it to another U-Haul the next day because one of the tires was nearly flat--a dangerous situation.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gregory R. 
Évaluation :
5

I am now impressed that there is an alarm for ea customer ~ going the extra mile for the customer's safety & safety of their items.

KAREN J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT ARCHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean T.  |  Premières impressions 
Évaluation :
5

Helpful manager and crew.

RONALD G.  |  Expérience générale 
Évaluation :
5

Great service

Andre G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susana A.  |  Expérience générale 
Évaluation :
5

I have always gone to U-Haul for my moving needs. Whether a cargo van or larger truck. U-Haul never lets me down. I will use them again in the future if necessary.

Minnie S.  |  Expérience générale 
Évaluation :
5

Professionals. I was well cared for.

RONALD G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad P.  |  Premières impressions 
Évaluation :
1

If you want to know why the rating is poor a Manger would need to call to have conversation with me.

Bertha W.  |  Premières impressions 
Évaluation :
4

Thanks for all the help through the process.

Lawanda B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nicole g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer l.  |  Premières impressions 
Évaluation :
5

Very helpful and friendly staff with a genuine concern for my needs Thank you Karsyn and Cindy for all your help.

michael j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LES F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pearl R.  |  Premières impressions 
Évaluation :
4

One and half years ago I rented a storage unit. The key pad closest to my storage was inoperative. Yesterday the same key pad was inoperative. You have to use a keypad halfway down the building and walk back up to my unit. I am a disabled Vietnam veteran. Walking all that way 3 times was painful. Please fix the keypad.

Wayne P.  |  Expérience générale 
Évaluation :
1

This is the worst experience I've ever had. I moved across country and the only stress I had came from your people and your facility. When I told them this no one cared. I will NEVER recommend this place to ANYONE.

Kristin R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia Z.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joanne W.  |  Expérience générale 
Évaluation :
5

From the beginning of our trip to the end u haul was very helpful.

Melody P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN B.  |  Premières impressions 
Évaluation :
5

The two staff present (the manager, who was working the desk, and one man who was moving trailers and trucks) were extremely busy, but unfailingly polite, professional, and helpful, not only to me, but to other customers I saw as well. I would absolutely recommend this location to others!

Jenson M.  |  Premières impressions 
Évaluation :
5

When I arrived, there were rude customers and I could see the frustration in the faces of the 2 employees. They remained calm and professional. The woman who helped me was having some computer issues but was able to get them resolved in a timely manner. She was very kind and based on how she was, I will happily do business with Uhaul again.

Lance B.  |  Premières impressions 
Évaluation :
3

Customer service Representatives need to do more research before, you get in the store and they tell you something is unavailable. This is very inconvenient for customers.

amanda n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill H.  |  Premières impressions 
Évaluation :
4

the unit was not cleaned out before we moved into it but other than that was a very great experience.

Heather E.  |  Expérience générale 
Évaluation :
4

Facility pathways are a little small for larger trailers, but good overall.

Richard B.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kristin R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garland S.  |  Expérience générale 
Évaluation :
3

We had a problem ,but a woman named Adriana resolved it for us very good customer service.thanks

Troy S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brady B.  |  Expérience générale 
Évaluation :
5

I've had less than favorable experiences with other U-haul locations, but this one was fine. No problems and staff was helpful. Other U-haul locations should learn from this one.

THOMAS S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W.  |  Expérience générale 
Évaluation :
3

I ask for elevator and is only a freight Elevator as in people cannot ride in it that was not explain to me I clearly am handicapped and no one mentioned to me that I would have to walk upstairs very very disappointed

Carlia W.  |  Premières impressions 
Évaluation :
4

I keep going back to U Haul. I count on them. Merci.

SYLVIA R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S.  |  Premières impressions 
Évaluation :
2

Too many billing issues. I paid a month in advance for May 2021 via a phone call from Chris saying my account was past due (even though I set my account up on recurring twice and money wasn't taken out properly) and when I arrived yesterday May 23rd I was locked out of my storage room. This has happened twice during my 6 month rental period. Lock should have been removed when I made payment to Chris early May. Thank God the office was open. Reps are not helpful, unfriendly, not trained properly. Originally I reserved a 10x12 back in November 2020 and when I arrived to rent truck and get storage room I found out they gave my unit away and was given a 10x10 storage unit that had broken door. Had to request that it be repaired. Staff was rude and acted like they didn't care and was told I could move my contents to another unit. Wow... May 23rd my car was hit by Uhaul driver in parking lot at Broadway location. Again, inadequate training! Staff should not have been driving a Uhaul truck without proper training. Horrible experience with Uhaul... repeatedly.

Sherry J.  |  Expérience générale 
Évaluation :
1

We are leaving U-Haul because of our experience with this particular storage facility. We have repeatedly left messages for the manager, Jeff, to call us but he never did, we've repeatedly gone into the facility, but we can rarely catch him. The door to our unit building was broken when we first moved in and it took WEEKS to get it fixed. We tried to stress to the young man, who was behind the store counter, how important it was to get it fixed and have our belongings secure especially since it's not gated. His response to our concerns? He said that they had cameras that would record the thief's face and hopefully the police could catch him. Two things are problematic with this answer. 1. With COVID-19, most people are wearing a mask so the police couldn't identify him. 2. We didn't want our things to be stolen in the first place and the chances of getting them back, and in good condition, would be about nil. Couldn't believe we were having that conversation... After telling him that if it wasn't fixed within the next few days, I would be calling corporate...it finally got fixed. So... these are the reasons why we have moved our things out of U-Haul and moved them into a cleaner, gated, and well-maintained facility, Extra Space Storage. It' even quite a bit farther away, but it's worth the peace of mind.

lynn p.  |  Expérience générale 
Évaluation :
5

We stored our items there for over 6 years and have been very happy with this facility.

MELISSA T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maricela P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mika D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melisa H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry L.  |  Expérience générale 
Évaluation :
5

Thanks for the best customer service

Vera T.  |  Premières impressions 
Évaluation :
5

Wasn't there long but everyone was helpful

Stephaine E.  |  Expérience générale 
Évaluation :
3

Bathroom could be cleaner along with the storage unit could of been swept out ....could be cooler in where the storage units are.....

Heather E.  |  Premières impressions 
Évaluation :
5

I was in need of storage and was on a time crunch, Jeff went above and beyond to make sure all my needs were met and exceeded. Highly recommend this location for storage and for moving trucks/supplies.

JULIE W.  |  Premières impressions 
Évaluation :
5

The store manager Jeff Grieshaber is professional, friendly, and has been proactive to meet our needs with our storage and truck rentals. We know that we can talk to Jeff, and he will help us. If there are problems, he always finds a solution. He truly cares about serving his customers. I've been using U-Haul for many many years, and he is one of the absolute best! His people are good, too, because he has trained his people in his corporate culture.

JULIEANN S.  |  Premières impressions 
Évaluation :
5

Very helpful group

Darla B.  |  Expérience générale 
Évaluation :
4

There was a mix up with my unit when I first was there. I was supposed to be air conditioning the first 3 weeks I was there it was almost 80 degrees. When I left I had to take my lock off, they do not pro-rate if you leave early or stay late so that is concerning. When I left an employee with short shorts, was sitting there eating her yogurt, I asked her for a close out receipt, seemed like that bothered her because she had to stop eating. Very rude tone in her voice. There was only on lady there that was present, all other staff was rude and bothered by your presence.

Kerry M.  |  Expérience générale 
Évaluation :
3

Unit was not clean.

Sidney M.  |  Premières impressions 
Évaluation :
5

Our U Haul on Main St. in Mesa Az has always been the greatest. Bill & Marjorie Burke

William B.  |  Premières impressions 
Évaluation :
5

Great customer experience!

Kenneth C.  |  Expérience générale 
Évaluation :
5

Jeff Grieshaber and the rest of the staff are great!

Kevin S.  |  Premières impressions 
Évaluation :
5

The manager was excellent. Very helpful. The only complaint was a young lady who was always very rude. It was always a fight with her. I guess she's not working there anymore. Had I known that sooner, I would have stayed and continued my storage lease.

DELBERT D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B.  |  Expérience générale 
Évaluation :
5

The manager and staff were great!

Paul W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIDALINA R.  |  Expérience générale 
Évaluation :
5

The location on East Mesa all the employees were tremendously helpful and beyond nice. My first time moving out on my own ...paying everything myself. I was late returning the U-haul truck and the fee was waved. Also Im so glad I went there East Main st. In Mesa.... Seriously the owner of the trucks is super cool understanding of the situation I was in ...told me to take my time. I also renting a storage they offer to help me ...but luckily my friend came to help... But seriously I never received that of service before ...2 thumbs up 

Stacy S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D.  |  Expérience générale 
Évaluation :
3

I purchased "climate controlled" I have been there 3 times and it has been in the 40's and 50's in the unit. I told the manager and he didn't seem to care.

Kerry M.  |  Premières impressions 
Évaluation :
4

It's not secure and it's a little dirtier than usual but the staff made up for it! The free month was nice. Jeff was helpful.

JUDY C.  |  Premières impressions 
Évaluation :
4

I would like to have the staff ask me of my needs ? In order to know the accessibility of the storage unit would work for me ? B4 going thru all the paper work and then finding out that the unit will not work ! Due to the location and what I would have to go through just to get there ! Everyone has different items to store...So it would safe alot of hassle and time for the person who is trying to find a storage accessible to his or her needs .

Ozark A.  |  Premières impressions 
Évaluation :
4

I did notice that there would be trash on the floor sometimes and then weeks later I would come back and guess what, the trash would still be there. I think the facilities should be swept periodically.

wesley d.  |  Expérience générale 
Évaluation :
1

My experience was less than optimal. The prices on the wall did not reflect the price I actually paid. I was paying 70+ for a 5×10 whereas now I am paying 37 with less hassle to access my unit. The security system would not work correctly and I had to make repeated attempts to gain access. I do however have two positive remarks: Harvest did a good job installing my hitch and the manager was helpful, but there was one staff member who had an attitude and bad choice in hair color. I will choose a different U-Haul location in the future for any rental trailer that I may need. Delpreet was helpful in reducing my monthly fee as well, but I found a better location that is more reasonable. So, price and ease of access were the two main factors in my relocation of my equipment.

Joel C.  |  Expérience générale 
Évaluation :
5

I have been an ongoing customer for years at Uhaul. And Jeff, the GM of the Lindsay & Main store has always been very kind and responsive to us with our truck rental needs. So his store was the first one we went to.

JULIEANN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLENE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KRISTINE K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G.  |  Expérience générale 
Évaluation :
5

The gentleman that helped us out was very nice, and friendly.

Cary c.  |  Premières impressions 
Évaluation :
5

Quick friendly and professional service.

Michael B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom R.  |  Expérience générale 
Évaluation :
5

Excellent service they go out there way for there customers! I have used this location for three years. Excellent management JEFF.

Leslie C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDON S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn K.  |  Premières impressions 
Évaluation :
4

The staff at Main and Lindsey was excellent! Great customer service! However the phone calls that where to the switch board to get service where WAY to long of a wait. Hire more corporate phone reps please

STEPHEN WALLICH V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alane p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K.  |  Premières impressions 
Évaluation :
2

Female who helped me was rude and irritated that she was not aware that I had reserved 2 UBox and had no one available to operate the forklift. She was on her personal cell phone in front of me speaking with another employee rolling her eyes while speaking about my situation. Her response was "look you can wait 2 hrs if yuh what because this is my last priority or I can get you in an unit."

April B.  |  Premières impressions 
Évaluation :
3

When I moved out the person that helped me was very kind BUT the other young man that was smoking right in front of me with no friendly manners musta got up on the wrong side of the bed. A little disfuntionnal is how I took it..the van I rented was nasty dirty, I've been with you for 4 years and never had issues with my unit but some of the staff need to be a little more friendlyer..

LAURA G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus H.  |  Expérience générale 
Évaluation :
3

The team was great and very helpful. Also, the store was clean but outside near our unit , it smelled like urine. Over it was a good experience.

Michelle V.  |  Premières impressions 
Évaluation :
5

Jeff was great to work with will definitely come back if I need anything

Douglas B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony F.  |  Expérience générale 
Évaluation :
2

I just moved out of Unit B83 since it had a. Inch gap under the door that never had weather stripping put on it in spite of asking Manager Jeffrey multiple times and even calling the 1-800 number who sent an email to Jeffrey that was never responded to. When I lifted the door yesterday I discovered that the unit doors had been painted and overspray went under the door and ruined some of our household items. I am now having to file an insurance claim. I spoke with Jeffrey about this and all he would do is print out a form that instructed me how to go through the claim process. I asked if he wanted to see the damage and he said no. Miserable place to rent.

Lloyd W.  |  Expérience générale 
Évaluation :
5

The kid at the counter was very polite, respectful, and kind , I was impressed with his professionalizm . and knowledge of product and services. I will recently recommend this location to my friends. Thanks for asking

Ricky C.  |  Premières impressions 
Évaluation :
2

I went to move my items and a lock was on my unit and called the manager told me to just cut the lock off i didnt have anything to cut it off wit so i had to pay the movers a extra $65 so i could run to lowes to get something to cut it off with..the bad part the customer service rep said they put it on my unit by mistake..i should be refunded $65 i paid the movers as they had to wait a extra hr...

Loren B.  |  Expérience générale 
Évaluation :
5

Great people and great service

Chad H.  |  Expérience générale 
Évaluation :
2

Homeless people living out of storage units were in the way when I would go to my storage unit. Feces on the ground. I enrolled in auto-payment yet was still charged a late fee.

Robert B.  |  Expérience générale 
Évaluation :
5

All good

steve p.  |  Expérience générale 
Évaluation :
4

I would give 5 stars because it is clean, well-maintained and the people were great to work with. However, the freight elevator is very slow and awkward and OLD. It should be updated.

Norma Lynn V.  |  Expérience générale 
Évaluation :
5

The customer service was over and beyond with my expectations.

Avey W.  |  Premières impressions 
Évaluation :
5

The mgr John - Is awesome. Understands the business.

David A.  |  Expérience générale 
Évaluation :
2

Needed to interact with staff multiple times to achieve simple things. Three different people experienced the staff with me all seemed highly incompetent and more than likely under the influence.

Ashton E.  |  Expérience générale 
Évaluation :
3

I was satisfied with the service I received from the staff at u-haul. The one thing that really worked for me was the 24 hour access. My schedule sometimes isn't 8 to 5 so I thank you for having that.

Clint G.  |  Expérience générale 
Évaluation :
5

Clean facility, friendly staff and excellent customer service. I would recommend this storage facility to anyone who needs short or long term storage. Easy access made rhis an exceptional experience.

Rowdy W.  |  Expérience générale 
Évaluation :
5

Manager was super helpful

Jody O.  |  Premières impressions 
Évaluation :
3

I feel like I was over charged for my units upon trying to do a move out. I got extremely poor quality equipment to use from trailer and dolly. And extra charges that I don't believe I should have had

sarah b.  |  Expérience générale 
Évaluation :
5

ry responsive and helpful staff... Jeff especially! Thank you!

carol j.  |  Expérience générale 
Évaluation :
3

Computers were down it took like 20 minutes to get a truck meantime you have other staff just want around lobby full of people manager on the phone and one person working the counter that was new

Marlene E.  |  Premières impressions 
Évaluation :
5

It was excellent

steve p.  |  Premières impressions 
Évaluation :
4

It was a good experience

LISA D.  |  Expérience générale 
Évaluation :
5

Staff went above and beyond the normal scope of customer service. We were very pleased with the whole experience and will highly recommend to everyone we know.

micheal j.  |  Expérience générale 
Évaluation :
5

very nice people i do like to come back and will recommend

rita s.  |  Expérience générale 
Évaluation :
5

Staff was friendly and professional. Checked me in and got a month of storage free. Took 15 minutes and then I left. Easy and cheap. My favorite.

Clint G.  |  Premières impressions 
Évaluation :
5

*

john s.  |  Expérience générale 
Évaluation :
5

The man helping me was very friendly and answered all my questions

Bianca G.  |  Premières impressions 
Évaluation :
5

Very friendly staff

GARRY D.  |  Expérience générale 
Évaluation :
5

great job main street u-haul crew, you guys and gals are stellar.

Michael S.  |  Expérience générale 
Évaluation :
5

Quick, easy, convenient. Manager was VERY helpful.

Robin L.  |  Expérience générale 
Évaluation :
5

Very happy with this location. They were awesome

Victoria M.  |  Expérience générale 
Évaluation :
1

My unit was on level 2 and the elevator was faulty during every visit to my unit. It appears that a customer is living in his unit. I notified staff of issues, I was told that complaints are common.

ANGELA S.  |  Expérience générale 
Évaluation :
5

Jeff was kind and quick. I am excited to have a unit and move my boxes in soon!

Kassie R.  |  Premières impressions 
Évaluation :
5

The people at the store were very knowledgeable and super nice. I would recommend them for any customer service tasks. Please keep up the great attitude.

Frank B.  |  Premières impressions 
Évaluation :
4

s/o

Lowell H.  |  Expérience générale 
Évaluation :
5

The staff we dealt with were very friendly. The unit accommodated our needs.

Cindy M.  |  Expérience générale 
Évaluation :
5

Staff were very helpful and friendly at this location

rachael r.  |  Expérience générale 
Évaluation :
5

The staff at this location were very friendly and amazing, always helpful, always kind, never let me down in any way. Was with them for a year and a half. Will go back to this location any day. Thanks

Mary S.  |  Expérience générale 
Évaluation :
5

S.O.

HENRI D.  |  Expérience générale 
Évaluation :
5

Très bien

Pepper P.  |  Expérience générale 
Évaluation :
5

Dave was very nice and informative.

Rowdy W.  |  Premières impressions 
Évaluation :
5

We have always used this location for storage and other services, no complaints about this location. Always great people!!

Lindsay A.  |  Premières impressions 
Évaluation :
5

Excellent at every level of experience. Service, follow up, cleanliness...best U-Haul in the east valley by far! Thank you for the quick service and helping getting us going.

Chris R.  |  Premières impressions 
Évaluation :
3

facility lacks space so access with long trailer is an issue for me facility shows its age vs. newer

Gary W.  |  Expérience générale 
Évaluation :
5

It was easy to get my U Box. Jeff had it all ready to go and personally assisted me getting the tow dolly hooked up to my vehicle. Off and running quickly. The return check in was just as easy.

John P.  |  Expérience générale 
Évaluation :
4

I can recommend this location. Used storage as part of my trailer rental. Fast & efficient.

Johan D.  |  Expérience générale 
Évaluation :
5

Great customer service.very satisfied

robert k.  |  Premières impressions 
Évaluation :
5

Very accommodating facility and people.

david N.  |  Expérience générale 
Évaluation :
5

Le service a été excellent. The clerk was very informative of services provided.

takai H.  |  Premières impressions 
Évaluation :
4

every one was very helpful. Thank you,

Sharon C.  |  Expérience générale 
Évaluation :
5

The employees were very friendly and knowledgeable

Alan L.  |  Expérience générale 
Évaluation :
5

Excellent courteous staff

kc b.  |  Premières impressions 
Évaluation :
5

professional staff. quick. effective

Gary W.  |  Premières impressions 
Évaluation :
5

Great customer service from the guy who helped me. Can't remeber name but he wears glasses. Fantastic and thorough

Feleiss K.  |  Premières impressions 
Évaluation :
5

Employees where kind and helpful.

ron k.  |  Premières impressions 
Évaluation :
3

Your staff has a lot to learn about customer service. I encountered a few friendly representatives but many were lacking skills.

addie H.  |  Expérience générale 
Évaluation :
5

Great place for storage needs.

Luetta W.  |  Expérience générale 
Évaluation :
4

Did not receive a notification when the U-box arrived.

Theron F.  |  Expérience générale 
Évaluation :
5

With the reviews on Yelp I was a little concerned but they more than exceeded my expectations. We wanted 1 Ubox ready for us and they reloaded every time we left allowing 4 to be done it 1 day!!!!!!

Kelly R.  |  Expérience générale 
Évaluation :
4

Good place to store things but in my case I was placed there from Wisconsin which was quite a distance from where I lived it was the fault of the dealer in Wisconsin.

Steven L.  |  Expérience générale 
Évaluation :
5

I went in for boxes. I was helped quickly and they helped me load the boxes into my car.

Chalet F.  |  Réservation 
Évaluation :
2

Uhaul shipping of UBoxes has been a challenge with this location, I would never Recommend using them

Alfred T.  |  Expérience générale 
Évaluation :
5

Jeff the GM has really turned this center around! Very happy to be in business with this U-Haul Center!

Adam C.  |  Expérience générale 
Évaluation :
5

Great service.

Nicholas M.  |  Expérience générale 
Évaluation :
5

Needs to be air condition.

Anne F.  |  Expérience générale 
Évaluation :
5

The staff is very helpful!

Venessa M.  |  Expérience générale 
Évaluation :
5

Great Location. Great staff. James was Fantastic. Very impressed.

Steve C.  |  Réservation 
Évaluation :
5

Pleasant experience

Lowell H.  |  Réservation 
Évaluation :
5

No comment

Mary P.  |  Réservation 
Évaluation :
5

Great customer service!

Amy D.  |  Expérience générale 
Évaluation :
5

The entrance door to c49 where my locker is needs to be patched at door I had one of your carts full of my stuff almost fall on top of me when the cart the spot with no payvment.

Gary K.  |  Expérience générale 
Évaluation :
4

There was a new employee...foul mouthed...he should be more respectful of others....other than that ...a very good experience.

David B.  |  Expérience générale 
Évaluation :
2

U haul box did not arrive on time. Once box arrived store did not have ubox trailer available so we had to wait another day before actually getting our box.

deborah c.  |  Expérience générale 
Évaluation :
4

My only issue was with the u-pods I had in storage... it seemed to take a while when calling the office to find these and I got transferred around a few times too until we found them.

Jacob D.  |  Expérience générale 
Évaluation :
5

Great place to rent from. No critters. We had a climate controlled unit.

Laura W.  |  Expérience générale 
Évaluation :
5

S.O.

HENRI D.  |  Réservation 
Évaluation :
5

S.O.

kristiane f.  |  Expérience générale 
Évaluation :
4

Not arriving in Arizona until Sept 10. Made other arrangments.

dave m.  |  Réservation 
Évaluation :
4

We are pleased with the storage unit and the employees.

Marvin C.  |  Expérience générale 
Évaluation :
5

Very helpful

NATHAN B.  |  Réservation 
Évaluation :
4

Aucun

Roland G.  |  Expérience générale 
Évaluation :
5

Very nice, easy to deal with

Dennis J.  |  Réservation 
Évaluation :
5

.

Molly M.  |  Expérience générale 
Évaluation :
5

Was very pleased with how were treated thank you BILL

Bill S.  |  Expérience générale 
Évaluation :
5

Thanks for all you help and a special thanks to Dave !!!

nathan v.  |  Expérience générale 
Évaluation :
5

Thank you I would definitely use U-Haul again!

mary c.  |  Expérience générale 
Évaluation :
5

Your services were excellent, no complaints . Everything else went good as far as customer service!

JANE G.  |  Expérience générale 
Évaluation :
5

Very friendly group here. The manager of the storage, it's absolutely amazing.

Michelle P.  |  Expérience générale 
Évaluation :
5

Good job

Roger W.  |  Expérience générale 
Évaluation :
5

Great job..

Barbara L.  |  Expérience générale 
Évaluation :
4

Convenient location.

Leslie O.  |  Expérience générale 
Évaluation :
5

The storage was great, but it would be super awesome if I wasn’t sent 7 emails every other day to “give my feedback about my expierence.”

kristen c.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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