Customer Reviews for U-Haul Moving & Storage of Central Winnipeg

Évaluation :

5

Great service wish you guys rent trucks with dollies and not pay for them never used it but it’s okay

Évaluation :

5

I was happy to know I was able to get a truck the day I needed it and I was able to do change my storage size as I wasn't aware of how much space I would need.

Évaluation :

5

The process was easy and convenient for me. Does uhaul have other locations in Ottawa? Interested in getting a unit in Ottawa.

Évaluation :

5

In comparison to another uhaul provider I’ve used this was like night and day - gas tank was full, vehicle was well maintained, and clean.

Évaluation :

3

It is not clear in any aspect whatsoever on how you do the verify the after hours return for a vehicle you rent. Needing to download an app just for that is pointless, neither I nor anyone else would use U-Haul on any frequent enough basis to warrant downloading and using an app.

Évaluation :

5

Hubby was so helpful and polite not only with me but with other customers too, although it was the start of the day at 7am.Hats off!

Évaluation :

5

Staff was excellent and easily helped us with our wiring issues to get us on the road

Évaluation :

5

Rachet straps to hold down tires on trailer were rusted and corroded. Poor traction; got stuck in snow 2x.

Évaluation :

5

They should be a manual to start the vehicle and the return( self checkout ) wasn’t easy

Évaluation :

1

The vehicle had no gas when I picked it up even tho we had to pay for a gas fee and then also add gas ourselves. doesn't make sense what I'm paying for. I'd recommend having the vehicles filled ready to go. cuts into my time I have booked to use the uhaul, also is just poor customer service. The Uhaul app is not very good. Trying to drop off the uhaul after close was a really long process we had to contact customer support.

Évaluation :

5

Van was banged up with gouges on door, cracked grill and other dings. Wouldv'e taken me forever to take pictures of it all. Staff great.

Évaluation :

5

Rien

Évaluation :

5

Awesome customer service! Everything is perfect

Évaluation :

5

The gentleman in the office were great to work with, friendly and well versed in their job.

Évaluation :

1

Move your location..not a good area.. more staff. Staff should be on time.. that were late..

Évaluation :

1

Employees at location or rude and disrespectful. Area is not safe to walk around. Fell on ice.

Évaluation :

5

Very helpful, understands why it was dropped off there and very patient with me.

Évaluation :

2

The equipment wasn't assigned to my reservation and I had to wait half hour to get the truck. The vehicle I did get had smoke ash in it, the doors weren't locked, and it made loud noises while I drove it. It worked out in the end, but it was not convenient and they didn't adjust the price or drop off time since I went to pick up at 530 and didn't get in until 6pm. The person assisting on the phone was helpful.

Évaluation :

5

Customer service is lacking.

Évaluation :

3

The prices are over priced

Évaluation :

5

I know it’s hard to do when it’s wet out, but renting a tow dolly covered in road grime makes it hard for the customer to inspect for any damages before leaving with it.

Évaluation :

5

24/7 access would be nice like other locations but it wasn't too big a deal without. This place was secure and convenient. Recommend for sure 

Évaluation :

5

Allow 24/7 access to customers only.

Évaluation :

5

Great service

Évaluation :

5

Truck was not fulled fuel. For a 25 kms use I pay $25 gas this is $1 dollar per KM . Besides that, process, reservation, pick up and drop off were straight forward. Easy and fast

Évaluation :

5

The young man at the counter did a fantastic job of assigning me a storage unit and checking in my rental. I'm glad I'm doing business here.

Évaluation :

3

Thaw truck out

Évaluation :

5

Great experience thanks to the pleasant staff. The manager is doing a great job here. Location was very clean. Will use UHaul again in the future for sure. Will recommend to friends and family. Merci

Évaluation :

5

beau travail

Évaluation :

4

The staff member was super professional and efficient. My only complain is that the flooring in the UHaul storage unit building is awful. Super bumpy. Felt like going over cobblestones with the flat trolleys. Lost a couple of items off the trolley because of the super bumpy hallway. Broke a couple of things.

Évaluation :

3

The van rented would not start, smelled of antifreeze. Very dirty inside and not sanitized. Two staff members were on mobile cell phone vs keeping store / equipment clean.

Évaluation :

5

I was very please with U-Haul service. ..

Évaluation :

5

having a discount for repeat customers

Évaluation :

3

shovel snow off trailers before renting other then that amazing

Évaluation :

5

Awesome staff working there. Made the experience great

Évaluation :

1

The workers they don't care about the customer,

Évaluation :

1

The app wasn't working, when I arrived the booking was not linked to my account so I couldn't pick up without speaking to someone. I had to find the truck on my own in cold weather and the truck was covered in snow and had freezing rain on the windshield for sure 4 days before I picked it up. It was a horrible experience.

Évaluation :

4

It is a good facility. Expensive but less than others. Well lit, secure, well maintained and clean. Some staff members are better than others. I would recommend this facility.

Évaluation :

4

The truck was maintained but very dirty on the outside. They have a bay for maintenance that they could use to spray off the vehicle after each use. It served my purpose to get my job done. I would recommend this facility to rent a truck for the day.

Évaluation :

4

That is good just keep going for good work

Évaluation :

4

U-Haul should be more clear that the blanket rental price is per day. $10 per dozen. You should state it's $10 per day.

Évaluation :

5

Felt like all around the employees new the business. If to improve on the atmosphere maybe that condiments or beverages other than that A1 service!

Évaluation :

5

The manager Amandeep and stuff was pretty helpful, she is very professional, knowledgeable, hardworking Manager i have ever seen, thank you for your great service, will recommend this location to all my friends, 5 stars ⭐️ for their service. Keep up the good work

Évaluation :

2

My stuffs well full of rat shits and also got dead rat from one of the bags

Évaluation :

1

I got charged for a extra day just because the timings were mixed up

Évaluation :

5

Keep it up.. great customer services very nice people i delt with

Évaluation :

5

The representatives were friendly

Évaluation :

5

The service received there was overwhelmingly satisfactory! I greatly appreciated it!

Évaluation :

5

Friendly and warm Staff. You all did great!

Évaluation :

5

Friendly and respectful greeted me within 20 seconds of entering the building Came outside and showed where to put the trailer

Évaluation :

5

The staff here are SO friendly and polite and helpful! I've only had good interactions so far :D The cargo van I rented from them seemed well-maintained; very clean and ran smoothly. No issues. I'm not as impressed with the quality of the boxes as I thought I would be, but it's not this location's fault. lol I was helped out to my vehicle with them without even asking which I very much appreciated.

Évaluation :

5

Bien

Évaluation :

4

Good service and help from staff.

Évaluation :

1

There are always problems when dealing with this franchise now. From not putting through credit for returned boxes to lack of proper service. Uhaul should cancel this franchise and give it to somebody that understands Canadian values of fair and honest service.

Évaluation :

5

It was a bit busy/under-staffed when I showed up, but everything was dealt with as promptly as could reasonably be expected given that.

Évaluation :

5

All super

Évaluation :

5

Very good customer service.

Évaluation :

3

The lot was hard to get into mostly because there was a uhaul truck parked in the middle of the lane so I couldn't make the turn with the trailer I was towing. Eventually after going in and asking for it to be moved it was. Once I had the attention of the staff they were very helpful. Moving isn't easy I get it. It's nice that they now hook up and unhook the trailer. Overall a good experience and cost effective

Évaluation :

5

Awesome service polite staff never any issues would recommend to my friends

Évaluation :

5

The owners at the Dufferin Winnipeg location were clear in their communications, fair in their assessments and ran a tight ship. The unit was clean including hallways, bathrooms, elevators and retail area.

Évaluation :

3

Huge runaround. Extra costs.

Évaluation :

3

I wanted the Regent location but no vehicles available.

Évaluation :

5

Excellent customer service by the agents. I do appreciate them very much

Évaluation :

5

Need more lighting in actual units and staff needs to be aware of garage doors in the back being left open. Otherwise very pleasant experience.

Évaluation :

2

Definitely not using U-Haul anymore. I paid 200 a month to storage my things since February and when I moved out I found mice and not just that the mice eat my couches and had to throw them out, along with other things that were full of mice feces. Not nice could've paid cheaper at Dino's at least they advise you about the mice. Storage hours are advertised 24/7 but they are not, only until 10pm I could go on and on. I will use u-hauls trucks in the future but I am done using U-Haul storage you guys need to step your game up when it comes to providing rents of storages that have living mice in there. Not healthy at all, someone could call the health department, mice and their feces are really a threat to people's health. Let's hope I didn't bring none of them critters to my new home otherwise I'd be posting a public review.

Évaluation :

5

CC ery nice and clean and staff are excellent as well

Évaluation :

5

They have friendly also familyer

Évaluation :

1

One I canceled my storage a long time ago when they kept changing my one way truck rental. Then my truck rental was screwed up, knowing full well I was going one day, then they over charged me. The truck brakes were horrible and I did report it. The truck was a huge dirty mess both back and in the cab. There was food and drinks spilled all over. Then they overcharged me. Pathetic service

Évaluation :

5

U haul has the best prices for rentals and storage. They have everything I need.

Évaluation :

1

I know it is not your fault but I wouldn't have let my thing with you if I knew that they were mices and they isn't any insurance It is very stupid to say to the client AFTER that they isn't any insurance for the things and they have to use their own

Évaluation :

1

Modern,clean facility but poorly run by incompetents!Absolutely no concern for customer satisfaction and support staff rude and insolent.Assigned wrong locker at move in necessitating 2 extra hours of labour to remove belongings and repack correct locker!Never received locker key…attempts to determine status of lock per Amandeep 3/7 prior to move out fruitless.She had promised to check locker and call me if locksmith needed but didn't.Luckily,I had foresight to ask movers to bring lock cutters with them.After 45 minutes,the crew was able to break open the lock,albeit with mild ,unavoidable cosmetic damage to the flange.The damage would not have occurred and I would not have had to pay the movers almost an extra hour of labour if Amandeep had checked the lock as promised,allowing me to pre-emptively arrange for a locksmith to open the locker!To add insult to injury,I received a very insolent call from ?Amandeep's husband yesterday demanding that I pay $25 for damage to the ratchet!In all my years,I have never been spoken to so rudely.This U-haul will need a complete change in management before i could ever recommend it to anyone. DNM M.D.

Évaluation :

3

My storage alarm kept going off. It wasn't rectified fast enough for me. Had to go there 6 times and heard it 6 times. My ears are sensitive so had to embrace it every time. My storage room was big and there was no light in there. I had to use my phone flash light to go look for something. I did tell staff but nothing was done.

Évaluation :

5

Had some mouse droppings on some of my furniture on removal.....even though there are traps inside the storage units, they dont seem to be effective

Évaluation :

5

Everyone was super helpful and extremely knowledgeable.

Évaluation :

3

I would say install some power outlets so we can clean up our items

Évaluation :

1

I've used other uhaul storage locations before and I have never experienced what I had experienced at this location. There was LIVE mice in my boxes! There were also dead ones! And besides the mice there was SO MUCH mice droppings and mice urine all over my possessions. Like I said, I've used other locations before and this has never happened to me. I won't be using this storage location again for that reason. All my belongings are basically garbage and I'll have to replace them. Which really defeated the purpose of storing and wasting money on storage this whole time!

Évaluation :

2

Confusion at time of move in!Assigned locker that wasn’t ready.Extra 90 minutes of mover time to switch locker.U-Haul contractors did offer help with moving.Amandeep did finally allow credit for extra moving time

Évaluation :

3

Wasted 3 hours of my time due to a moving truck that was to fit for driving. It's stalled out 6 times! I had to unload and go pick up a working truck. I filled up the truck to what I received it with they said otherwise and attempted to charge me $30 for $5 worth of gas.

Évaluation :

5

A friend

Évaluation :

5

Wonderful space ..I like the drive in option as well for unloading when the weather was very cold outside

Évaluation :

5

Very friendly staff

Évaluation :

5

Staff are friendly and helpful. Manager was accommodating and is knowledgeable in the business, and the female clerk was helpful and courteous.

Évaluation :

4

Good place for storing .

Évaluation :

3

Worst service ever will never use Uhaul ever again. I have never been screwed around as much ever in my life. Uhaul is a joke. They changed my pick up and drop off which was a incovence for me they couldn't get it right if they tried. They tell you one thing then change it. Like I said never again!! Storage was grat though

Évaluation :

1

There was a random ladder in the middle of the hall and a giant hump in the floor. I almost tripped and went flying into the laddar

Évaluation :

1

-Suffered personal injury onsite due to lack of "duty of care" by operators costing me personally $1,000's in care to fix. Dismissed by manager like I was some type of scoundrel, lawsuit pending. -Aluminum locking mechanism on outside of locker breaks almost immediately after move in, forced to DIY the locker closure for rental term or otherwise spend hours of my own time to have it fixed properly. Billed $50 upon move out. Aluminum is well known for it's robust qualities (sarcasm). -Dirty facility, visible and sizable accumulation of airborne dust in my lockers from onsite construction, no attempts by Uhaul or contractors to mitigate dust migration, i.e. hanging plastic sheeting would have done the job easily. No offers by management to compensate facility users for cleaning. -Evidence of rodent activity in lockers. No observable anti-rodent measures at the facility. -Claims of a secure facility are basically a joke. Worst storage experience to date. One would do well to avoid business with this operator. ps. Staff were helpful, manager was not.

Évaluation :

4

As all Uhaul locations are different, there was no CLEAR indication that a user needs to enter their code in two different panels 2 feet away from each other, just to get in the building and disarm the alarm for the unit. This should have been incorporated into one panel, that when you enter your code, your particular unit disarms AND entry to the building is permitted. Seems silly and unrealistic to have two panels.

Évaluation :

1

Refused to help or accommodate a woman who couldn't access her belongings from her abusive ex bf

Évaluation :

4

It turned out better in the end The start wasn’t the greatest but the service after the initial meeting

Évaluation :

3

The initial person I dealt with was difficult and holding up everything and made getting a rental agreement tough and strenuous with all the stress that I was dealing with already. Even some of the other customers behind me provided their previous experience and that this normally didn't happen how he said. Once everything was dealt with I still didn't get this contract added to under my account. No payment was taken and which this costed me an hour extra when the movers for me came to obtain the key code and keys to the unit. The other guy I dealt with was newer I believe and received my frustration over the phone as I apologized to him being frustrated as I was there earlier and nonpayments was taken and the. There was an error on your end as to why my payment wasn't going through. Finally when I called back again as the kid disconnected with me another guy helped me and he is the only reason why I am giving a fair and or average rating because he fixed everything apologize and provided me with the first month free as this mishaps was costing me money and time from my property management group. If it wasn't for him I probably have a worse mental breakdown then I did with dealing with everything that I' did that week.

Évaluation :

1

I reserved a larger unit and when I got there they said it wasn't available. What's the point of making a reservation if you don't keep the reservation?

Évaluation :

1

Systems wouldn't properly accept my payment. Staff kept assuring me the free month of storage was only for out of province moves even though everywhere it was advertised seemed to indicate it would come with any truck rental. (Even had an email going "Alice, you qualify for a month of free storage!) Ended up paying for a storage unit I was not expecting to pay for. Will not be coming back.

Évaluation :

4

Loved the Security Guard!! Upon move out, I waited so long to for my turn and "the guy" kept helping people behind me and not just one person either. Then to take a look at my locker, took forever. I was watching "the guy" go check my locker. First, he had to ask the people behind me again, second, he then lifted a forklift then loaded some chairs and blankets on it and took it somewhere outside along the way to my locker. I had to leave, I was in a rush but I knew things were fine. "The guy" was pretty loud and straight forward, but I believe that's just his demeanour. Also "the guy" was just trying to do his job and multitask at the same time. Which he was pretty good at btw. All satisfactory!

Évaluation :

5

Through booking agent

Évaluation :

5

Great Staff. The entire staff was fantastic to deal with at all stages. From move in, facility cleanliness to move out the entire team went beyond expectations. Additionally, after hour access and security was extremely convenient.

Évaluation :

5

Great service end to end. The website helped me identify the trailer I needed and the staff helped me with any questions I had. The trailer had great tires and a fantastic surge brake that made it easy to handle.

Évaluation :

5

Awesome experience thanks

Évaluation :

1

Bedbugs In the facility, rude and disrespectful employees,u haul lost me as a customer ,not even an appology,no response to any of my concerns not a call from any managers even tho I was assured my 3 different employees that one would address the numerous problems that occurred

Évaluation :

5

The staff are incredible. Everything is as easy as it gets. Well maintained, highly recommend!

Évaluation :

1

GENERAL MANAGER IS RUDE AND NOT HELPFUL . IDK HOW YOU HAVE SOMEONE SO RUDE WORKING FOR YOUR COMPANY. HONESTLY WILL NEVER RENT FRON THAT LOCATION AGAIN !!! HONESTLY HAD A HORRIBLE EXPERIENCE WITH YOUR GUYS COMPANY AND AM REALLY UPSET ON HOW YOU OPPERATE YOUR FACILITIES.

Évaluation :

1

Some cleaning or something went on and some black dust was in our unit from the open ceiling and went all over our belongings in the unit! We had to brush off everything before moving out. Also it is good you guys are open 7 days a week but NOT having 24 hour access to the unit is NOT good when you have customers that work long hours and need to get into the unit. I was told we could only access the unit during certain hours 7am to 7pm Mon to Thursday and until 8pm on Friday and on 5pm on Sundays. It should be accessible 24 hours to customers since you have cameras and an access card?? I am not very happy with this and the dirty unit we experienced.

Évaluation :

3

Wasn't to happy was quoted $149,86 and I reserved a storage space when I got there he had trouble finding it and then said the girl quoted me the wrong price now I have to pay almost $200 A month so I'm not happy about the situation.

Évaluation :

1

Reserved a locker and it wasn't available. Why have the option to reserve then. Happened to other customers while I was in line. Was given two lockers and had to buy another lock. This location is a joke, will not recommend

Évaluation :

5

The staff were all very friendly and helpful

Évaluation :

5

Rupinder and Becky were very helpful

Évaluation :

5

Great facility, was super clean and felt very secure. Staff were very helpful as well!

Évaluation :

3

The doors were difficult to manage and getting help was difficult.

Évaluation :

4

the only issue is personal injury. the overhead door to my space has s rope loop hanging from the bottom as a handle for shorter people (I am 6'8). I was trying to remove a metal chair feom a highrt up spot in the locker, the chaiir came loose, I tried to back away, but the back of my head got caugjt in the rope loop hanging from the bottom of the overhead door and the metal chair hit me in my mouth breaking my teeth. Besides my broken teeth everything was great.

Évaluation :

5

Everything about the facility is excellent,the only thing that I found was that the door into my unit seems a bit flimsy and a bit hard to close 🙂

Évaluation :

2

the staff were not knowledgeable about things. the attitude was less than acceptable. i got improperly charged for the uhaul truck rental and still am working on that issue. overall not a good experience/ the floor in the building was all broken up so made moving the cart difficult. the yes or no part of your review is not accurate either as there are parts that the answer is of a partly nature, as in parts of the facility clean and well maintained and other parts not like the floor area near the entrance of the storage area is broken up, anyway i am displeased with being charged when i was told no charges for the extra days or mileage with the truck. i have been a uhaul user for many years and this is my first encounter of not being satisfied. please fix the issue of the charges. thank you. Sister Catheirne Yaskiw

Évaluation :

5

I did not realize that the overhead doors were not available to be opened outside of office hours but can appreciate the security measures at this facility.

Évaluation :

4

Had to wait for check in but once he arrived very helpful and courteous

Évaluation :

4

There was a lot of garbage and mess in the loading area. They were very busy but service was fast and professional and service was great.

Évaluation :

5

Rupinder went above and beyond to make sure my needs were met. He is very kind and respectful. He always puts a smile on my face and I am sad he is 3 provinces away. I will miss doing business with him. Great staff.

Évaluation :

5

Excellent staff and customer service. Staff was professional and very polite. I will always come back to this location.

Évaluation :

5

Excellent customer service at this location. Staff was very professional and polite.

Évaluation :

3

was not aware of the closing of the big doors and not able to have truck in after 7 p.m. nice that the Uhaul donated at no extra charge for extra days and mileage to help with the Spirit Haven Mission work. Uhual has and is a trusted company and with its help enables us to help others. thank you so much for now.

Évaluation :

1

My each and every worker especially Rupinder singn need to have some teaching classes on how to properly conduct themselves without almost escalating a very minor situation into a full blowin out of proportion situation ,.

Évaluation :

5

My interactions with U haul staff have been amazing and I definitely recommend this service!!

Évaluation :

5

Brand new building & convenient hours . Service amical

Évaluation :

5

The gentleman that was helping me was absolutely by far one of the nicest customers service staff I've ever met, Just a genuine person. I hope he is recognized by this employer.. 5 stars all the way!

Évaluation :

5

Very helpful and customer service oriented which is where it truly counts...thanks

Évaluation :

3

Facilities were easily accessible and I was happy to get a unit close to the entrance. The price was competitive with other units. However, there was only one person working in the store at the time, and he was in the break room when we arrived an hour after opening, so we waited outside the locked door for about 5 minutes for him to come outside. He was very friendly but continually mis entered information, like the address and our names, and otherwise asked for information I didn't have (like a Manitoba drivers license). He also did not give us the unit number until after we got into the storage area because he'd forgetten. Totally respect that times are tough right now but please hire two people for a location because this man was struggling

Évaluation :

5

When I first moved in , the person that I delt with was rood

Évaluation :

5

Although I did not require self storage for my first move, I did require it for my second move. The staff is great in all respects and I am very happy with the cleanliness and security inside the storage area. Card access to gain building entry and secure monitored access to your heated rental unit is just great. Thank you to the staff & the company for helping to make this a great day. 

Évaluation :

5

Staff are so helpful

Évaluation :

5

Satisfaction 100 %

Évaluation :

5

I can not speak more highly of Rupinder and the exceptional service that he provided. He went above and beyond and provided a level of service that is no longer seen in today's society. I will recommend this store to everyone based off of my experience with Rupinder.

Évaluation :

5

The staff was very friendly & helpful in every way. Thank you .