Hire friendly employees. The guy who helped me wasn't friendly are all and acted as if he didn't even want to help me. He helped the customer in front of me but as he was helping me, he was also talking with the customers BEHIND me. When he asked for my ID, I gave him my LTC ID card because I keep that on top. He shoved it back to me and said it wasn't an ID which it is. So he FINALLY gave me the key to the truck and told me he didn't know where the truck was and he was coming out to help. He never came. I FOUND the truck and as I was pulling it around, I saw him outside pulling the truck around for the customers who were behind me. So I was trying to tell him the driver side door had a problem closing ans there was a little gas but he just looked at me and walked in the store. I just left. I'll NEVER go there as long as he's there and you can be sure that I'm posting this experience on our neighborhood website Next-door Prestonwood!SHARON B.
Customer Reviews for U-Haul Moving & Storage of Champion Forest
Pour nous contacter
Houston, TX 77069
(24 hour access - outside units and designated interior halls only)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.joe D.
Need better security a part of my couch was stolen while I packing up my truck during move out by a homeless lady living in a unit. Called and there was nothing y'all could do. All I got was a sorry.carmen w. | Expérience générale
Le client n'a pas laissé de commentaire.DONNA T.
I had to move return location. Original location in current was supposed to be open today but was closed. Signs everywhere saying they'll be back tomorrow. The app didn't work either. Couldn't find d my location despite following directions to turn location on.Christie S.
Le client n'a pas laissé de commentaire.Nicole H.
Le client n'a pas laissé de commentaire.james r. | Premières impressions
Le client n'a pas laissé de commentaire.Marla M. | Expérience générale
Thank you to Christina and Josh for getting me squared away so quickly!ann z. | Premières impressions
More visible signs to go to the second building for uhaul rentals.Lesa J.
Le client n'a pas laissé de commentaire.Doug C.
Le client n'a pas laissé de commentaire.Mike E.
Le client n'a pas laissé de commentaire.Russell S.
Explain extra charges. I adjusted the gas amount (what was actually in the tank/showing on the fuel gauge) on you guys' website, using the 30mins tea link provided. And, was still charged after putting gas in the truck to match the amount the was actually in the tank, before I used the truck. Did not appreciate that.dasianae N.
You have very good customer service and provide good service! I am very satisfied to have chosen U-Haul .Cinthia N.
Le client n'a pas laissé de commentaire.Joel D.
Le client n'a pas laissé de commentaire.ELizabeth B.
Le client n'a pas laissé de commentaire.Toni B.
Le client n'a pas laissé de commentaire.Nayani C.
Le client n'a pas laissé de commentaire.jada J.
Le client n'a pas laissé de commentaire.shaunda S.
The staff was very friendly, helpful and knowledgeable. I will use them again and recommend to friends.kathy P.
Le client n'a pas laissé de commentaire.Earl S.
Le client n'a pas laissé de commentaire.SRINIVASAN G.
Everyone was great!!!! Great customer service! Very knowledgeable associates and very friendly. Keep up the great and excellent work!!!!MELISHA M.
Le client n'a pas laissé de commentaire.ELENOR R.
Le client n'a pas laissé de commentaire.albert P.
Le client n'a pas laissé de commentaire.Paul S.
General Manager Did a great job! Best overall experiene I have ever had at any u-haul.Matthew S.
Disorganized. Forgot my dolly. Truck leaked water on my stuff.Dyana B.
Le client n'a pas laissé de commentaire.Margarita R.
Christina and Damon were very accommodating from setting up the reservation to the return. Very clean facility. Always great to have a good customer service experience. Good Job Christina and Staff.Mark H.
Because UHAUL discriminates against American State Nationals and publicly embarrasses American State Nationals for not being like them an demanding I give up my God given rights to conform to their demands of service, which would remove my constitutional protections.Michael D.
Truck smelled like smoke. The attendant left me waiting alone in office for 20 minutes.Terrance D.
My service advisor - sorry forgot his name - was extremely polite, professional, friendly and helpful.STUART D.
I was very satisfied with everything. No changes neededNorinda G.
The truck smells like smoke, Uhaul should adopt a no smoking policy for their vehicles.Alain B.
Awesome Customer Service!benard R.
Le client n'a pas laissé de commentaire.MARIO M.
Le client n'a pas laissé de commentaire.Damon W.
Le client n'a pas laissé de commentaire.Nicole H.
Le client n'a pas laissé de commentaire.Diana F.
Le client n'a pas laissé de commentaire.Cesar C.
Le client n'a pas laissé de commentaire.Stephanie G.
Le client n'a pas laissé de commentaire.Tyler V.
Le client n'a pas laissé de commentaire.DARLY LESTEN P.
Le client n'a pas laissé de commentaire.Derrese M.
Le client n'a pas laissé de commentaire.MARCUS E. | Expérience générale
Le client n'a pas laissé de commentaire.KAREN C. | Expérience générale
Le client n'a pas laissé de commentaire.AIMEE S. | Premières impressions
Le client n'a pas laissé de commentaire.Brian C.
Le client n'a pas laissé de commentaire.Ben M. | Premières impressions
Le client n'a pas laissé de commentaire.ANTOINETTE D. | Expérience générale
Whole process went smoothly. Attendant was considerate and most helpful. She was really nice to work with. Even the person receiving the truck back was very polite. Would use the service at this location again when the time arises.Joseph J.
I switched to this location because contract competitors that have contracts with uhaul are only concerned about their storage business. They are not properly equipped - one had no blankets. The manager was very professional.MICHAEL R.
Good service thank youCharles W. | Premières impressions
Everything was great!JOLENE B.
Awesome customer service. Store scheduled to Open at 9 am. Associate arrived late with no apology. Obviously half asleep or hungover. I text GM which she read what happened- never text back to apologize or attempt to fix situation. General manager standing outside on personal phone call when arrived to return. Keep me waiting inside for 5 min while she finished call. I anticipated a detailed receipt showing the discount and promised refund but only received a summary bill which I do not believe the discounts were taken.Eric H.
Le client n'a pas laissé de commentaire.Kalyani N.
Have the equipment that is reserved on site for the reservation. None of the equipment I reserved was there. That made the move take longer than expected.Teshia T.
No complaints about the drop off.Brianna G.
Le client n'a pas laissé de commentaire.JUAN V.
Initial dropoff instructions were for the wrong U-Haul dealer. Could not take the car trailer. Forced to find another U-Haul location.Fredrick S.
Le client n'a pas laissé de commentaire.RYAN N.
Ian was SUPER friendly and SUPER helpful! He was very attentive and made me feel like I was the only customer in the office. I appreciated how efficient and knowledgeable he was! Thanks so much!Katharine H.
Le client n'a pas laissé de commentaire.KRISTY B.
The young men were attentive and professional. They didn't hesitate to help me. Very pleased with service during the pickup and the return.HENRY D.
Everything was greatDontae S.
Le client n'a pas laissé de commentaire.KERRY D. | Expérience générale
Excellent with note... prefered flat carts over the ones that only seem to be good for mattresses... availability on the flat carts seemed limited or they were in other buildings....Catherine I. | Online Move In
Le client n'a pas laissé de commentaire.LISA M.
The manager was extremely helpful and informative! Was a very positive experience overall!Sara R.
Superb superior customer service the associate was friendly and attentive and we got in fast and the whole process was easy and quickCurtric H.
Le client n'a pas laissé de commentaire.RON G.
I did NOT rent anything from U-HaulSusan S.
Le client n'a pas laissé de commentaire.KEISHA J. | Expérience générale
Le client n'a pas laissé de commentaire.Erika H.
Le client n'a pas laissé de commentaire.JACQUELINE S.
Very convenient and fast service Reservation was quick and easySHELLY A.
this trailer need sweeping out, looks like no one checked it.TIMOTHY R.
The owner/GM was awesome and clear with instruction. No problems and the process was a breeze.Devaney R. | Premières impressions
Awesome againBRUCE O.
Le client n'a pas laissé de commentaire.jamie g. | Expérience générale
I used the mobile reservation but had to go in and finish inside. The truck was old, sounded like it was not going to make it, the driver side seat belt latche was broken. A dolly was in the cargo space that I did not order and was taking up space I needed. J asked for it to be removed because I needed the space and the attendant said it comes with all trucks. He did remove it after I further explained why I need the space. This was the second location I had to go to to get a truck today The first one on Perry road was closed when I got there, but your web site let me reserve a truck from a closed location. Now I have to figure out how to get a refund from Perry road. The mobile app reservation is painful. Takes a long time and I still have to go inside. The app makes the customer do a the work for both pick up and drop off yet you still have to go inside. Not worth the effort. Over all a very frustrating experience.Brady B.
Explain the return process in detail .April T.
Grat staffhenrietta g. | Premières impressions
Was way too expensive, and was injured on their elevator. Currently with legal.GARY R.
No one ever came to help me so after waiting... I used .the app to return the vehicle and left.MICHELLE B.
I love having my item's here, everyone is so friendly and I know the owner's from year's ago, and they are truly amazing and care, about their Consumer's and not worried about taking individuals thing's, for money. Much more success in their future endeavors.shekeitha s. | Expérience générale
Le client n'a pas laissé de commentaire.Lori B. | Online Move In
Le client n'a pas laissé de commentaire.Ronnie A.
The truck broke down twice while I was driving it. The gas was at 1/4 tank, but paperwork showed a 3/8th tank. Do better; U-Haul this is just terrible. I gave my keys to a representative and asked for a receipt, but he said the computers were down. How do I get my receipt? Maybe someone can call me with my receipt as I need this for my businessDAUMU W.
Le client n'a pas laissé de commentaire.PHUOC N.
Good all around experienceTom F. | Expérience générale
Christine is the best 👍BETTIE M.
Le client n'a pas laissé de commentaire.Demetria S. | Expérience générale
Le client n'a pas laissé de commentaire.ROSA S.
I dropped off outside of normal hours.Marcus S.
I probably will find another company to move with go forward. I received horrible customer service and I am very upset with the service received overallAmber H.
Le client n'a pas laissé de commentaire.CRYSTA R.
Thank you, for help me out!!Mark B.
Le client n'a pas laissé de commentaire.SERGIO G.
Christina was amazing. She went above and beyond.LISA G.
Le client n'a pas laissé de commentaire.DANIELLE P.
Great staff, location, and everything for you4 move, keep it upTHOMAS B.
Le client n'a pas laissé de commentaire.Gregory H.
BienCARMELO HERNANDE V.
Le client n'a pas laissé de commentaire.Roy W.
Big Thank to Christine. She was such a big help during the process..Lucille F. | Expérience générale
Nothing. These folks were great! Highly recommend this location.ROBERT N.
Everything is excellent thanks so muchJIMMY L.
Customer service was awesome.Location perfectCARON A.
No complaints. Christina was a delight. Très sympathiques et professionnels. Seems like a hard worker!MARIE B.
Le client n'a pas laissé de commentaire.john and janet h. | Expérience générale
Le client n'a pas laissé de commentaire.John H.
Everything and the clerk was very helpfulCHRISTINA H.
Excellent customer service from the moment you enter to the moment you return the truck. Will definitely use them again!GLORIA G.
Le client n'a pas laissé de commentaire.Gregory H.
Le client n'a pas laissé de commentaire.GREGORY NATHAN H.
Le client n'a pas laissé de commentaire.jose m. | Premières impressions
Le client n'a pas laissé de commentaire.WILLIE P. | Expérience générale
I was sold a storage unit that was already sold. I came to put my stuff in storage that I paid for but to find out it was someone else's was totally not professionalkristal s. | Expérience générale
Christina was very helpful and pleasant! Nice person I love the way she's alway offer great CSmiracle j. | Expérience générale
The Employee / Owner of this facility sets the standard for Customer assistance and support. She treated her customers as friends and was always willing to help.DOLORES C. | Expérience générale
Sunday 10/31/2021 l forgot his name very light voice he was very nice and understanding my needs.Deborah W. | Premières impressions
Wonderful customer service and very clean storage units. Christina Pantoja the General Manager was at the location at 7:00 am just like she told me and that made the transition from one unit to another much more manageable with my very packed schedule considering work and movers. Christina Pantoja and her team are very professional and made me feel valued. I will continue to refer this location and utilize UHAUL services for my storage needs. Thanks, Ms. FisherTerry F. | Premières impressions
Le client n'a pas laissé de commentaire.kahsesha R. | Expérience générale
Property should consider putting the gates back up, but otherwise I enjoyed my time at the storage facility and would definitely recommend.Keana O. | Expérience générale
Good customer serviceWilliam W. | Premières impressions
Been a customer for a several years now, staff is always helpful.Octaviano G. | Expérience générale
Absolutely wonderful people at this office. They were courteous over the phone, helped me and my daughter calm down after a minor incident on the road, and had a great attitude and follow up. It was a definite positive experience dropping off the truck here.Cecilia O. | Premières impressions
Christina is super helpful and never disappoints.mujahed d. | Expérience générale
Le client n'a pas laissé de commentaire.Courtney B. | Expérience générale
Le client n'a pas laissé de commentaire.Brittnay L. | Expérience générale
Christine property manager was awesome big help always returned my calls. I loved the experience overall.josh y. | Expérience générale
Le client n'a pas laissé de commentaire.Catrina H. | Expérience générale
Le client n'a pas laissé de commentaire.miraya G. | Expérience générale
Le client n'a pas laissé de commentaire.dionne b. | Premières impressions
Le client n'a pas laissé de commentaire.Michael M. | Online Move In
Excellent price for what i needNelson A. | Online Move In
Le client n'a pas laissé de commentaire.Michele H. | Expérience générale
Le client n'a pas laissé de commentaire.JAKEYA W. | Premières impressions
I reserved 2 units last week online. the staff checked me into the 10x20 and then informed me that the 10x15 was not a unit this location even offers. I had to cancel both as they didn't even have anything comparable in size available. Incredibly inconvenient.Sarah S. | Expérience générale
Le client n'a pas laissé de commentaire.PAMELA C. | Expérience générale
Le client n'a pas laissé de commentaire.FOY L. | Premières impressions
Le client n'a pas laissé de commentaire.Thomas S. | Expérience générale
Le client n'a pas laissé de commentaire.Stan T. | Expérience générale
Your staff had verbal And email agreements with me to upgrade my space and Then gave the units away twice!!! This cost my staff time and money. We did take another space but it isn't what we wanted. Only stayed because we had already spent too much $$ and time. So disappointed after having been there for about 10 yearsBARBARA P. | Premières impressions
Le client n'a pas laissé de commentaire.Betty C. | Premières impressions
Irene was very nice and helpfulmiracle j. | Premières impressions
Le client n'a pas laissé de commentaire.CLAUDIA G. | Expérience générale
Le client n'a pas laissé de commentaire.ALMA P. | Expérience générale
Christina the Property Manager is amazing and made the process easy. She went above and beyond to make sure everything went seamlessly-- and it did! Merci.Stacy G. | Premières impressions
Le client n'a pas laissé de commentaire.Emmanuel M. | Online Move In
Excellent experience with ChristianaLaura E. | Expérience générale
Le client n'a pas laissé de commentaire.Selene I. | Expérience générale
Le client n'a pas laissé de commentaire.gary f. | Expérience générale
This has been the worst experience I have ever had after having to drive two hours away and two hours back to get the U-Haul I reserved on my graduation day I’ve been drove eight hours across the state of Texas to find out that the storage I reserved did not have a lock so they sent me to another location those storage or flooded finally the third location 30 minutes from where I’m living did not have my size so I had to get two smaller storage is all the way in different buildings complete horrible customer servicePATRICK C. | Premières impressions
Le client n'a pas laissé de commentaire.Toshima M. | Expérience générale
Le client n'a pas laissé de commentaire.MASON D. | Premières impressions
Le client n'a pas laissé de commentaire.DIANNE V. | Expérience générale
Le client n'a pas laissé de commentaire.Luis B. | Expérience générale
I don’t have a storageDiego M. | Expérience générale
Everyone we communicated with throughout our experience renting here was knowledgeable, helpful and pleasant! De'Corian checked us in and did a great job.Carmen D. | Expérience générale
The day after I got the unit I went back and my code was apparently changed without my permission. Once I got back into my unit there was no light bulb. At the end of the lease I had one hour left to get my stuff out and the storage was closed at 9 pm when the sign says it's open till 10. All and all not a very good storage and I will not be using uhaul storage again.jay g. | Expérience générale
Le client n'a pas laissé de commentaire.Helen S. | Premières impressions
Le client n'a pas laissé de commentaire.Michael B. | Premières impressions
I will say this when I first went to rent my space I was treated very rudely and kicked out of your store by the most unkind rude person I've ever met in my life, thank God she's no longer there and I did call corporate. Since not having to deal with her I have encountered several nice people that work there and I've had a good experience . Feel free to contact me at 713-594-5685 thank you my name is Shauna JesseeShauna J. | Expérience générale
Reserved space was told it would only take a few minutes to check in. Instead the staff member couldn't find my reservation and the computer would not set us up. Then code would not work so we waited for over 40 minutes with two moving vans waiting to unload. Final the manager stepped in any we got into the unit.Privacy R. | Premières impressions
UHaul was there when I needed storage. The policy that prohibited me from cutting off my lock was tough to the tune of $119 to secure a locksmith, but overall, I rate the establishment Excellent.Shirl M. | Expérience générale
Le client n'a pas laissé de commentaire.Willie G. | Expérience générale
Le client n'a pas laissé de commentaire.James T. | Expérience générale
Le client n'a pas laissé de commentaire.ZACHARY R. | Expérience générale
Customer service is unfriendly and demandingQUINSHAEA J. | Expérience générale
The lady that checked me out was awesomeDevon R. | Premières impressions
Amazing customer service- can’t recall her name but each time she provides the best service!!!!!Jamie G. | Expérience générale
The storage units were kept very clean. I couldn't have had a better experience. The staff was Great! Thank all of you for such a wonderful experience again.ELAINE R. | Expérience générale
I had to write a amazing google review for the staff here at the Uhaul. Everyone here was kind and helpful. Thanks again.Jeanette R. | Premières impressions
Was told over the phone that when I booked my trailer that I would get my first month free and I explained that to the associate that helped me yet I still got charged for the first month and that's frustrating. My whole experience with U-Haul has been the worst ever from booking the trailer to the storage. Will never use you all againJamie G. | Premières impressions
I was lost, but the employee took care and guided me and made me felt comfortable.My H. | Premières impressions
Le client n'a pas laissé de commentaire.Rebecca F. | Online Move In
Great Customer Service. Would use UHaul for storage again if needed. Would definitely recommend.Judith C. | Expérience générale
Professional and helpful staff. Clean facility.Sari S. | Expérience générale
Excellent, professional staff. Great clean facility.Sari S. | Premières impressions
Convenient location & helpful staffAndrea M. | Expérience générale
Le client n'a pas laissé de commentaire.Angelique B. | Expérience générale
Le client n'a pas laissé de commentaire.Julian C. | Expérience générale
Le client n'a pas laissé de commentaire.dana D. | Expérience générale
Le client n'a pas laissé de commentaire.DARRYL F. | Expérience générale
Le client n'a pas laissé de commentaire.TARA R. | Expérience générale
Great!!!Brevenando H. | Expérience générale
I enjoyed using this facility very much. The only thing that wasn't perfect in this experience was that I could not access my unit at times that were convenient to me and had to rearrange my schedule.Whitney W. | Expérience générale
Excellent Service and Staff! Special kudos to Cynthia!Santhosh S. | Expérience générale
Courteous staff, however there was a price discrepancy.Simone L. | Premières impressions
CYNTHIA was the best Manager I have ever met. She really took her time explaining any showing me around. She also offered me the best deals and helped with the moving in. 5 STARS just for her!!Santhosh S. | Premières impressions
Large, clean RV storage facility. Carla and her staff are amazing. Excellant customer service. Very pleased with the rental experience.Judith C. | Premières impressions
great customer service quick no hassleRegina J. | Premières impressions
Thomas and his trainee were competent, efficient and politeLasherrie E. | Premières impressions
I absolutely love it here! Carlia and her staff are amazing! I will recommend everybody to go to this location! Just amazing! brandy w. | Expérience générale
You are the bomb . ComSandra J. | Premières impressions
Carla was awesome and her staff was friendly and helpful at all times. I will use this UHaul again for my future storage needs.Dennis G. | Expérience générale
Very satisfiedDale D. | Expérience générale
The staff and facility were excellent!Michael M. | Expérience générale
Very nice well maintained. I kept a unit here for over 15 yearsJOHN C. | Expérience générale
Thank you Yvonne for all of those years of Excellent customer service. DonnaDONNA T. | Expérience générale
great,clean, safe facility and friendly staff.Geetha R. | Expérience générale
Very clean and well maintained facility.LAURA P. | Expérience générale
The front desk manager, Yvonne Blondie--the lady from Michigan-- was very friendly, professional and helpful. Not sure how it could have been better!! And everything is so CLEAN!!! MerciPatricia S. | Premières impressions
I will recommend the storage facility to all.Patrick G. | Expérience générale
Awesome crew.Justin N. | Expérience générale
It was a good experienceYon weh S. | Expérience générale
Great service. ThanksDANIEL C. | Expérience générale
I was satisfied with the services and would recommend to others.FREDERICK K. | Expérience générale
Simply the best I have ever used.Gwendolyn P. | Expérience générale
Very goodBarry H. | Expérience générale
Thank you John and Yvonne for being such nice people.tara w. | Expérience générale
Courteous, professional, warm, thorough and accommodating service… What else would one ask for!Ibrahim E. | Premières impressions
ExcellentCHELSEA D. | Expérience générale
Yvonne has been wonderful from day 1. I enjoyed having my storage here and will send anyone needing storage directly to her.DESIRAE R. | Expérience générale
only used storage for less than 1 month service was greatMichele M. | Expérience générale
Thank you for going above and beyond to help me with my move and storage needs. If ever I need a truck and storage in the future, I'll be sure to call you. Thank you very much for your great customer.Sonya M. | Expérience générale
Nice and Clean. The staff was always friendly and helpful.Bryan S. | Expérience générale
Always very accommodating, with great service. Place is clean, organized and maintained.Gregory H. | Réservation
ThanksDavid B. | Expérience générale
Great service clean and safe facility.VLADIMIR M. | Expérience générale
AucunDavid H. | Expérience générale