Évaluations des clients U-Haul Moving & Storage of Chandler

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Chandler

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Ruddie B. le

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Le client n'a pas laissé de commentaire.

Karissa S. le

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Better customer service. The staff was rude and passive. They did not schedule to pick up for a 24/7 delivery which caused me to pick the truck up a half hour later than expected. I also forgot personal items in the truck and was not contacted and instead of place it in a lost and found area it was tossed out! Overall his location does not make U-Haul look good and next time it will be easier for me to go to the truck rental place, RIGHT NEXT DOOR.

Michelle H. le

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Although I had some problems at the pickup location the guys at the Chandler location made up for it was very nice and extremely helpful. Glad I choose that location. I would recommend that location

Bianca L. le

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Le client n'a pas laissé de commentaire.

Brienna S. le

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I am very unhappy with your after hours return. I returned my vehicle several hours before it was due back, created an account and checked in. When trying to take a picture of the odometer, the website would not allow me to attach a picture and so I couldn't complete the check in. When I called at 7am this morning and told the employee, all he said was I already charged you the fee. Too bad. This is horrible customer service. I have rented from uhaul at least 10 times previously and the employees are always accommodating and helpful. There is obviously some technical issues with your site. I do not think I should have been charged and your employee demonstrated horrible customer service.

Darrien D. le

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Assist returning equipment customers instead of waiting for them to say something

Steven G. le

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Le client n'a pas laissé de commentaire.

Terrence L. le

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Great

trisan A. le

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Staff was very friendly and helpful

Angelina C. le

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Le client n'a pas laissé de commentaire.

Rene R. le

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Customer service was poor over 15 minutes waiting, being handed the keys and about to leave the premises, I checked inside the10 foot truck that I rented no furniture dolly which I had reserved online, along with the truck...

Kelly C. le

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Seriously the people who were working at this location and the one on the corner of Riggs and Arizona in Chandler are both dumb. We rented at the later location and when we got there our rig we were renting wasn't available at this location so we had to go the one that actually had the car trailer. When we got back they tried to over charge us. Very poor customer service.

Daniel A. le

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Le client n'a pas laissé de commentaire.

Franciso J. le

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Stop telling customers to fill up the gas tank for more than where it was when o got it and I got no discount

tho N. le

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Customer service was good for checking out and in (returning truck).

Kevin R. le

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Le client n'a pas laissé de commentaire.

ann a. le

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The office personnel were very helpful. Thanks for helping me.

Edward K. le

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At 7AM, there was one attendant and a line 5 deep! I waited well over 30 minutes to be checked in.

Peter A. le

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Everyone at U-Haul was very professional thank you

Richard T. le

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Le client n'a pas laissé de commentaire.

Anthony D. le

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Excellent customer service. Super friendly, unbelievably helpful. Extremely pleasant to deal with. Will be back to rent another truck from this location!!

Stephan W. le

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First off they charged me for the insurance when I said I didnt want it and that I had full coverage through my ins. Then they claim we drove 37 miles. Which is impossible since it was only 14.5 miles from your store to our house. The apartment is 2 miles from your store that we moved out of and 12.5 miles from there to the house. We only drove it to the apartment then the house and straight back to the uhaul store. So no way we drove 37 miles. The staff when I made the reservations was not friendly and the staff that we got the uhaul from was not friendly. Will never use this location again. The truck was filthy inside the back and in the can of the truck. We had to was the windshield off it was so dirty and they rented it to us with the gas light on and told us to return it with a 1/4 tank of gas.

William B. le

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Le client n'a pas laissé de commentaire.

Raquel C. le

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Le client n'a pas laissé de commentaire.

Jeffrey Y. le

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Le client n'a pas laissé de commentaire.

Brian M. le

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Le client n'a pas laissé de commentaire.

Mark K. le

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Le client n'a pas laissé de commentaire.

micheal T. le

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Coffee, milk, cookies, donuts, bagels, etc,etc, etc.

Angela T. le

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Le client n'a pas laissé de commentaire.

Stephen S. le

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Le client n'a pas laissé de commentaire.

Michael A G. le

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Le client n'a pas laissé de commentaire.

Henry H T. le

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I always get equipment in this location and the staff is very nice, I rent a trailer 6x12 and everything was good except that the light from the trailer stop working, and I got stop by a police officer for that. The good think is that I only got a verbal and not a ticket

Dustin B. le

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Le client n'a pas laissé de commentaire.

Raul F. le

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Le client n'a pas laissé de commentaire.

Hazel E. le

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Tell them to go to another uhaul location

Eddie B. le

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Nothing that I can think of. I will definitely rent from this location again.

Paul C. le

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Le client n'a pas laissé de commentaire.

David W. le

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After hour drop off fee should be better disclosed at time of rental.

Chad O. le

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Le client n'a pas laissé de commentaire.

MONICA T. le

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No improvements. Great location

Michael A. le

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Tank was below stated 1/4 tank. Too busy to come back in. Sending out a truck nearly empty in gas was stressful to me.

Natasha S. le

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Le client n'a pas laissé de commentaire.

Wesley K. le

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Nothing everything was great and went perfect. Thank you

James S. le

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Le client n'a pas laissé de commentaire.

curt E. le

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Le client n'a pas laissé de commentaire.

Mark P. le

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The BARBER SHOP I was told to drop it at could not take a trailer. The location is in a strip mall. It was a wasted 20 mile one way trip to drop off only to have to come back. Was told drop off was changed. Of course everyone knew it, BUT ME. with so many drop off locations in and around Mesa, you in your wisdom make us go to Chandler to drop it of&. You people are a joke and I would purchase and sell a trailer at a loss than ever rent a U-Haul again.

David J. le

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Le client n'a pas laissé de commentaire.

Jordan M. le

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Le client n'a pas laissé de commentaire.

Donald A. le

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Le client n'a pas laissé de commentaire.

Evangela F. le

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Le client n'a pas laissé de commentaire.

Anthony G. le

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Le client n'a pas laissé de commentaire.

Lee L. le

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Jordan is incredibly kind and hard working; great customer experience! He helped me once before and was awesome then too. Rest of the team is great as well, nice people moving fast to serve busy customers. The trailer worked perfect and pickup/drop off was a breeze. Will be back again!

Jeania W. le

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No improvement needed. Associate greeted me outside

colin W. le

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Le client n'a pas laissé de commentaire.

PHILLIP R. le

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Le client n'a pas laissé de commentaire.

Jose M. le

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Le client n'a pas laissé de commentaire.

MATT B. le

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I interacted with 3 of the guys working, although they were busy I was in and out in less than 20 minutes, everyone was very polite and efficient, very good experience!

Donald A. le

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Le client n'a pas laissé de commentaire.

Henry H T. le

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Le client n'a pas laissé de commentaire.

Stacey H. le

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Both of the guys that helped me were very nice and took great care of me. Moving is difficult by itself. It's nice to have good customer service

James B. le

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Le client n'a pas laissé de commentaire.

Joseph V. le

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Thanks again!!

Stephen P. le

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Very helpful staff

Eunice M. le

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Le client n'a pas laissé de commentaire.

Johann T. le

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Le client n'a pas laissé de commentaire.

Cheryl B. le

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Le client n'a pas laissé de commentaire.

Kent J. le

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Very accommodating. Had all the supplies we needed.

Gail L. le

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Le client n'a pas laissé de commentaire.

Danny T. le

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Le client n'a pas laissé de commentaire.

Caren B. le

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It was a perfect experience. Moving is stressful and this UHaul location made it easy. Thank YOU!

Donald O. le

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Need to open at 6am. Or have some can of early bird program

Thomas K. le

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We moved from out of state and had to put our stuff in storage as our new home is not ready. They are rather expensive compared to others but convenient to our new home.

Elisa R. le

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Le client n'a pas laissé de commentaire.

Ben S. le

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Le client n'a pas laissé de commentaire.

Dedra B. le

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Le client n'a pas laissé de commentaire.

Elizabeth J. le

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Nothing the employees were extremely friendly and helpful. This uhaul location should be proud of their excellent customer service.

Nathan S. le

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Provide more attentive customer service. It took nearly 35 minutes to get my assigned vehicle (4 hr pickuptruck rental), even after requesting the mobile check-in...system said a vehicle had not been assigned. Although they appeared short staffed, employees walk in-and-out of the office and failed take knowledge me for over 20 minutes. Then a food truck arrived and the driver requested an urgent propane re-fuel, so I was finally acknowledged but told that they needed to deal with them first, even though I was next in line. The truck's mileage was higher than stated on the contract and the fuel level was 1/8 of a tank lower than stated. I addressed it with the customer service representative and was told to just keep the picture I took and show it when I returned the vehicle. Returning the vehicle seemed easy and I was provided in a estimated total, but the following day I received the final invoice which included 17 extra miles and a refueling charge, even though I returned the truck with more fuel than what I received it with. I visited the store to discuss the bill and was refunded the correct amount, but that took another 20 minutes of my time.

Brooke B. le

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Charged me 2x for one dolly, AND did not send a digital copy of my contract until AFTER charging more money to my card, 4 days after the contracted day.

Deanna C. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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Good job

Patrick B. le

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Le client n'a pas laissé de commentaire.

johnnie Y. le

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Cross train all employees to better serve the customer

John I. le

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Dont charge a $20 fee for dropping off equipment early.

kelly D. le

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Le client n'a pas laissé de commentaire.

Keith T. le

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Have used this branch several times and always they have been most helpful. This last rental, return was delayed due to rain storm and they allowed extension of time to return without extra charge tho they could have. Very much recommend this branch. Wonderful to work with!!

MARIA O. le

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Le client n'a pas laissé de commentaire.

Thomas M. le

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Staff was very helpful

Jon B. le

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Very simple and easy to do. Plus it was such a fair price!

Thomas M. le

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Le client n'a pas laissé de commentaire.

Stephen S. le

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Le client n'a pas laissé de commentaire.

Jerrod T. le

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Staff was very helpful.

Terry S. le

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Le client n'a pas laissé de commentaire.

Darius T. le

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Correct information on the paperwork and not overcharge.

Margaret A R. le

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I think that this place is the best store I've been too, I talked to the general manager Justin I believe and he is the best at what he does. Thank you.

Humayun M. le

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I have allergy from animal hair I had difficulty breathing in-the van then I realized the passenger seat had full of Dog hair . I had to roll windows on this cold morning and do the job.Sorry to say but Very irresponsible crew . Very bad experience today. Hope the management takes som action.

Emily S. le

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Le client n'a pas laissé de commentaire.

Lemuel C. le

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at almost 100 bucks for a 10 foot truck with just about 3 hours use seems a bit high but it was convenient - much more than the 19.95 that is advertised but I guess that's just the way things work in your industry.

David M. le

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Le client n'a pas laissé de commentaire.

CLINT F. le

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Le client n'a pas laissé de commentaire.

Wesley E. le

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Le client n'a pas laissé de commentaire.

Richard J. le

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Was there for about half hour. Took forever to find the reservation. Then i get a call that the trailer wasnt returned. Just to see that your guys want to charge me a 20 dollar fee for returning it after hours when the rep told me just drop it off you will be good to go. Very unsatisfied. Never using it again also leaving a complaint with the bbb. Thanks

Jeremy C. le

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Le client n'a pas laissé de commentaire.

Shereese R. le

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Le client n'a pas laissé de commentaire.

Donald J. le

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Le client n'a pas laissé de commentaire.

Kyller G. le

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Very quick and I’m depth service

charlotte l. le

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Charles helped me make an informed decision about storing my belongings. He was kind & professional.

Tom F. le

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When we arrived an employee showed no clue he understands anything about customer service or treating people; Manny B., however, provided outstanding customer service. I cannot thank Manny enough.

prince m. le

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My battery was stolen from my vehicle

KEN S. le

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xxxxx

EDWARD S. le

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Everything was excellent

Devon M. le

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it was always clean and the guys were always helpful, friendly and very professional.

Debra H. le

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Excellent ! Staff went out of their way to make sure I was happy and taken care of.

IVAN M. le

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Staff super friendly but when you call the store always transfer you to another place and not convince

Robert V. le

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Everything was AOKAY

melissa t. le

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Very good, courteous and helpful staff

Ahmed M. le

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Thank you

corinne s. le

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Customer service, top notch! Super friendly and helpful! Supportive to the local community! But a little scary in the evening, fences don’t have wire on the top, but weird people in units!

RASHAD K. le

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Thank you for your kind help.

joseph m. le

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Felt like going home!! Everyone was respectful and helpful. Great job!

brad m. le

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Very convenient

MARIO ANDREW H. le

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From the moment I entered the store until I returned the vehicle, excellence throughout.

Gwen W. le

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Courteous and rapid

Darshon H. le

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Pprocess is always smooth & staff is very polite. only complaint is trying 2get someone on the phone at the actual location & the call center keeps answering & directing all my requests to the store.

marlon s. le

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The team was very professional and confident

andrea e. le

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The Chandler location was clean, organized, helpful and had some of the best customer service I've ever experienced- from the greeting at the desk to getting help at storage unit- they were AMAZING!!

Todd g. le

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Great customer service

Larry W. le

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UBox worked great and the staff at each end was incredible. That would be Steven in Springfield IL and Justin in Chandler AZ.

Marisa B. le

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my u-box was not at the location that my confirmation email specified and it was not available when it was suppose to be

Monique A. le

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Great experience

kim s. le

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The entire experience was not good. Between the poor communication and the inability to get things done in the time that was promised, it is no wonder Pod has a better rating.

lakeisha w. le

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We were very happy with the staff at the Chandler location

robert d. le

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Your staff were great! And very helpful thank you.

Soei S. le

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Front desk staff, especially Janelle were very helpful, prompt and knowledgeable. They took care of my issue and followed up with me afterwards with a call. Exemplary customer service.

Annie K. le

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My shipment was delayed 4 times. No one called me to tell me the shipment would be late. I went to the branch 3 times, made multiple calls and could not get a response as to why it was late.

Robert V. le

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Everyone was very helpful from Alaska to Arizona

Kendall C. le

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I was satisfied with this U-Haul facility.

CATHERINE B. le

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Working with Justin was easy yet professionally done. I will work with uhaul again very soon.

STANLEY B. le

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Reasonable service.

JAMES B. le

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My belongings along with my bank information was stolen from the uhaul because someone came in paid the bill and took everything out of the van without my ID, without me being present !

MICHAEL H. le

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I was told the first month was free. They still charged me. When I signed up too I asked to be on monthly autodebit. The gentleman said it wasn't an option even though I pointed it out on waver.