Customer Reviews for U-Haul Moving & Storage of Chantilly II

437 évaluations

4101 Pepsi Pl   Chantilly, VA 20151

(703) 991-5398

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 8 h a.m. 6 h p.m.

Services dans cet établissement :

Pour nous contacter

(703) 991-5398

4101 Pepsi Pl
Chantilly, VA 20151

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 8 h a.m. 6 h p.m.
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Ecram Babde 
Évaluation :
5

H

Steven Hill  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel Liebeno 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT SEEGER 
Évaluation :
5

Extra credit for the nice helpful man working on the office help desk.

Mustafa Bashir  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo Gallegos  |  Premières impressions 
Évaluation :
5

All staffs are really nice & professional specially the manager!!! I HIGHLY recommend this location

Farvez Chowdhury  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy Pieper 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill Miller 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Wayne Phillips 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Meixner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Hill  |  Premières impressions 
Évaluation :
5

The U-Haul Moving & Storage Of Chantilly facility was clean and a great value.

Charles Smith  |  Expérience générale 
Évaluation :
5

Very happy with the service

Timothy Funk 
Évaluation :
5

The staff were great and helpful. Fast and convenient service. Thank you, U-Haul!!!

SAIDMOSTAFA MOURTAZA  |  Expérience générale 
Évaluation :
5

I always had great customer support and the staff helped be above and beyond.

maria yanez  |  Expérience générale 
Évaluation :
5

Awesome unit

Steven Hill  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Gage  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andres Hill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace Wolfe 
Évaluation :
3

My ubox was stored in this location, and was delivered on Noc 29th. The empty box was also picked up. But I am being still charged for the box storage for the month of December. Can you kindly refund and correct the system? Merci.

Venkat Krishnan 
Évaluation :
5

Only thing is to make sure the storage facility were box is moved to the facility let's the customer know on top of security lock customer puts on door they. Let customer know there are bolts screwed on for extra security and will need to have a wrench cause I went to empty my box out but didn't know I needed a wrench but the uhaul facility was good to take screws out for me othere then that all was great

Mikel McDonough 
Évaluation :
4

The office was overwhelmed when I checked in and needed more staff - I felt for them and they did their best. When there was missed communication on our move out all I had to do was call and it was resolved extremely quickly.

Allison Gray-Mendes  |  Expérience générale 
Évaluation :
5

This is a good clean center! Good people. No complaints

Idris Aquil  |  Premières impressions 
Évaluation :
5

The staff at this location are always so polite and helpful!!!

sonya lecuona 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Kim  |  Expérience générale 
Évaluation :
4

Your app is confusing as you say go on it to change things but it's not clear why or how to do it. and at one point I got a text the box arrived but it hadn't. My moving help on the arrival end was excellent Move by Que, and your customer service on the phone was helpful.

Hildy Phalen 
Évaluation :
3

Le client n'a pas laissé de commentaire.

linda Onorato 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bethany Richardson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ergun Erdem 
Évaluation :
5

We worked with Shawnie for our u-boxes. She was great! Always friendly and professional! I would use her again and recommend her.

Kimberly Bailey 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian Castor  |  Premières impressions 
Évaluation :
5

Completely satisfied with the experience.

F A Storning 
Évaluation :
5

U-Haul girls ROCKED!! They communicated all along the way and were very accommodating and willing to adjust times/days if necessary. They are efficient, quick and always friendly! I have used this service to move before and it is always the same. I am especially impressed that the rental units are delivered and picked up by women. I believe that is why they are so good and kind with your stuff!! I highly recommend!!!! And the price is reasonable too!

Julie Smith 
Évaluation :
5

Everything was great, however one of the bags of padding that was provided was moldy. Other than that everything was great. The box arrived and was removed on time and with no difficulties. The driver was friendly and very skilled with the forklift. Overall a great experience.

Bethany-Kate Shuster 
Évaluation :
5

While there was a hiccup in the initial schedule delivery time, it was sorted out pretty quickly. I want to give a big kudos and job well done to Shawntie, our delivery driver. She was awesome and helped decide the right places to put our UBoxes with blocking the whole driveway.

Nicholas Brashich 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen Powers  |  Premières impressions 
Évaluation :
4

The change location drop off fees are too high even though the location is within 10 miles.

Dinam Bigny  |  Expérience générale 
Évaluation :
2

UHaul and Moving Helpers totally messed up our load. Hour and 20 min late. The movers neglected to adequately secure the load and us protective blankets, stretch tape and rope as provided. Lots of damage to our load.

Karen Richtman 
Évaluation :
5

Fantastic!

Helen Distefano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika Blanco 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Walker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Culotti  |  Expérience générale 
Évaluation :
5

Too many pads were supplied I would up using a small fraction and had to move the extra ones that took up space in my containers

James Cummins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Walker  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hyacinth Eaguerra 
Évaluation :
1

The elevator hardly worked. The access door was broken the whole time I had the storage unit. Most of the staff was lazy. This office needs to be investigated for quality or it should be closed down.

WARDELLERNEST SAMOTSHOZO  |  Expérience générale 
Évaluation :
1

Elevator was out of service I rented a large unit and they gave me 2 small units on the 2nd floor that I can’t access and no one would help since it was after hours on Sunday

Sherief Mostafa Abdelrahim  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Chunta 
Évaluation :
5

Very very good service. Darla was awesome!

Helen Distefano  |  Premières impressions 
Évaluation :
5

Everyone was super helpful, courteous, timely, and professional. A great experience!!!

Michael Gammill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYLDIONNE LOZANO-BEATTY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OWEN DIEHL 
Évaluation :
5

Excellent service

Christopher Webb 
Évaluation :
5

Very pleased! Will recommend!

Barbara Hochstein 
Évaluation :
1

During the online reservation of my service, it was showing on the website to contact the customer service number and reserve the u-box during the call to waive off 1-month rental charge. I did that and got a confirmation for free rental for one month. Inspite of that I was charged the first month rent. I called the customer service to talk about this and the representative said the transaction will be cancelled after returning the U-box. I still have not received that money back. This is a scam.

Gomathy Radhakrishna Iyer 
Évaluation :
5

Perfect communication. Even when I changed the delivery date it was changed flawlessly.

Évaluation :
2

The facility was not available after hours. I have lost $150 on movers cause when I arrived after hours I could not get in. The key lock didn't work. I called uhaul and it didn't solve the problem. Access after hours continued being a problem while my stuff was stored there

Senad Sinanovic  |  Expérience générale 
Évaluation :
5

One female staff member did not know her pricing and was not helpful in getting the right information. The supervisor had to step in. Everyone else was great.

Linda Field  |  Expérience générale 
Évaluation :
1

Constant turnover in upper management. Terrible communication. No resolution of ongoing issues related to my storage space. Over-priced. Theft. Excuses by staff constantly.

Bj koubaroulis  |  Expérience générale 
Évaluation :
2

Keylock whose keypad doesn’t work.

Senad Sinanovic  |  Premières impressions 
Évaluation :
3

Staff was friendly and there was no wait. Alarm kept going off and was unsettling while putting things in storage.

MARCUS LUCIOUS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Allen  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin Ham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret Keith 
Évaluation :
5

Great job. Very professional staff.

Randal Abeyta 
Évaluation :
5

The service was great. Ryan and his team members were knowledgeable, professional and friendly.

DeAnna Kessler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sonya lecuona 
Évaluation :
1

It was not delivered to my drop off location on time. I had to call 5 times to get my stuff.

Richard Sporski 
Évaluation :
5

Nothing. You were perfect. Everything about the process was seamless and everyone I spoke to was helpful and professional. Every step was confirmed and happened on time.

Annette Florence 
Évaluation :
5

thank you all good - will use again if needed.

CAROLYN A CASTRO-DONLAN 
Évaluation :
5

Thanks for the smooth moving experience!

Helen Lai 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cruz Diaz  |  Premières impressions 
Évaluation :
5

Is was a pleasure working with Robert Lopez and the entire staff at the Chantilly location. Thank you Robert.

Wally Zborowski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sulaiman Conteh  |  Expérience générale 
Évaluation :
5

Everyone was very kind and welcoming.

Brandon Tedder  |  Online Move In 
Évaluation :
5

Wonderful customer service!

Ryan McVicker 
Évaluation :
5

It was awesome

Sulaiman Conteh  |  Premières impressions 
Évaluation :
5

Customer service was always friendly and I felt the woman who dropped off/picked up our containers from Virginia went above and beyond.

Melissa Zajicek 
Évaluation :
5

EXCELLENT LOCATION, ALL of the staff and management were very helpful, professional, very friendly, always greeted everyone who walked in and at the counter. i will use and HIGHLY RECOMMEND this U-Haul location they are the best on the east coast.

michael moran  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Pravee Jeendru 
Évaluation :
3

UBox personnel were not there when I returned the empty UBox. Other Uhaul personnel aided the drop off but could not check in and give a receipt. Have not received a receipt as of this date.

Gary Richter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUHAIL KAMRAN  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allyson Lagiovane 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne Conover  |  Premières impressions 
Évaluation :
5

One of the best facilities ever and bar none - the VERY best staff! I cannot say enough good things!

Ellen Powers  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lori Jackson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Russell Bannister  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika Henderson  |  Expérience générale 
Évaluation :
5

The facilities were what I needed and rates are fair. I'm impressed with the staff the most; very efficient and helpful.

WYATTNELSON MCCLUNG  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcella Peters  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley Sawyer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert Gill JR  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angel rivera  |  Expérience générale 
Évaluation :
1

The Largo, FL operator was great but this process was a COMPLETE DISASTER! My container was supposed to arrive on 10/3 (Guaranteed date) when it did not arrive and they date kept being incremented I called only to find out that no one knew what was going on. Every phone call was transferred to someone who hung up on me. Eventually I had to GET IN MY CAR AND DRIVE because no one at any of your facilities would pick up the phone. I drove to the Largo location associated with the number that kept hanging up on me only to be told that the box was at a different Largo location (the one with the helpful operator Terry). I drove again to THAT location asking for help where I was told that IT HAD NOT BEEN SHIPPED YET!! This after previously calling the Chantilly location and being told that it was shipped and that I needed to call Largo. So after FOUR HOURS on my Saturday of trying to find our belongings I am told they have not been shipped and that an associate had inventoried the box as empty and not full. After Terry finally took ownership of the issue my box arrived 13 days AFTER my guaranteed date. Further, I have been charged the FULL AMOUNT for this rental in spite of the fact that you did not deliver on the terms of your contract. I was literally about to report my belongings stolen until Terry took ownership of the issue and actually told me what was going on. Mistakes happen, that's not the issue here, the fact that I could not get a straight answer, was repeatedly transferred to phone numbers that hung up on me and the fact that I had to get in my car and drive to a location to find SOMEONE who could give me answers is a complete and utter failure. Many of our belongings had tremendous sentimental value to us and we trusted them with you, this entire process was extremely stressful. That said, the on-location operator and the delivery folks locally were great to work with. Also, our first U-Box arrived without incident, I was a repeat customer. Largo GM: Terry Lowery (727)536-7849

John smith 
Évaluation :
5

Bath room need to be kept cleaned at all times. You have great staff members!

Anthony Bello  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas Thurn 
Évaluation :
3

I was hopeful this move would go smoothly without hitches and exorbitant fees but that was not the case. Up to the very last minute, I was charged even more. In fact, I find I need to make more calls today regarding more charges. I do not recommend using U-box until they can work out their customer relations.

Robin Heiden 
Évaluation :
5

The drivers were very good and the help I received from the local offices was very professional and friendly.

Tim MacDonald 
Évaluation :
1

The worse manager &staff are vey rude

NOUREDDINE SAMI  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE POWERS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Cooke 
Évaluation :
4

I just need to say that the staff at this U-Haul location is one shining star for the company. I found them to be professional, responsive to questions and I'll have a "get it done" attitude. Seven out of five stars! Good job guys! All of my experiences have been like that at this location for myself and other friends and relatives I have helped with moves when renting trucks or trailers. Thanks for a great customer experience. I don't know if U-Haul corporate ever sees any of these… But perhaps your VP of operations should jump on a plane and go and look and see how this one runs. Most other U-Haul locations are terrible!

Gregory Morgan  |  Expérience générale 
Évaluation :
5

Atención del personal muy buena,Todo fué espectacular. Gracias por su servicio.

Jose Saldana  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erfan salmani  |  Premières impressions 
Évaluation :
2

Driver excellent. office disorganized, unable to give accurate info. most were just rude, did not want to be bothered.

Dan Thomas 
Évaluation :
2

Very Poor Customer service at best. Most personnel not helpful, just rude. Those that did take time to answer questions just gave bad information. Overall very disorganized with no one willing to answer or commit. No return phone calls. Driver was excellent! Shontay(?) very helpful, pleasant courteous.

Dan Thomas 
Évaluation :
3

Have a better UI

Nathan Chen 
Évaluation :
5

Thanks for your support!

All Alarm & Audio Services, LLC  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DINGHUAN DENG 
Évaluation :
4

Items were damaged

Venkatesh Gajendragad 
Évaluation :
5

Drop off was awesome. Pick up was TERRIBLE. I was stuck at our new location for 4+ days, as the Box was in the driveway blocking my car to exit. I had to Uber to get back to school supplies and get a ride from a neighbor to take my children to school. I called at least ... 10-15 times for pickup. On the 4th day, I finally got in touch with the ACTUAL local manager who had not been informed of this issue at all (despite being told otherwise). I loved the overall ease and experience, however, internal logistics and communication need major improvement. This was a huge inconvenience for my family and I. We just relocated to the area 2 day prior to the box being dropped off and were stuck here for FOUR! It costs me more money in drivers and a struggle all around just to get my kids to school.

Drew Rathgeber 
Évaluation :
5

Ryan was a great Customer service Agent

PAMELAMCKAY MURRAY  |  Premières impressions 
Évaluation :
1

They really messed up the schedule for transport of UHAUL boxes to Florida home and took two weeks past date promised.

Tim Holmes 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VIctoria Ale  |  Premières impressions 
Évaluation :
3

The UBox is hard to shut, especially at the bottom right corner. Furthermore, I was not anticipating that the UBox would be on a trailer at unloading, because it was and I did not know how to open the trailer gate in the best way; I finally got it off altogether, which might have been the wrong method and was rather heavy and unwieldy, but I could not pin it back in since the pins I took out seemed to have trouble fitting. However, I don't think nearby cars were scratched, my shipment came along well, and-- the Chantilly location was able to reschedule their final pickup on a day's notice.

Gail Jardine 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Venkata Chintala 
Évaluation :
5

The parts for the bed that the movers disassembled were not included with the bed and went missing. Some of the pieces were slightly damaged but not unusable. I am having to buy the parts separately in order to finish assembling the bed. Other than that, everything else was great.

Jimin You 
Évaluation :
5

Amazing service at the Chantilly location. Highly recommend Ryan!

maha khalid 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katina Chapa  |  Premières impressions 
Évaluation :
1

This was the worst customer service experience and still fighting to get our UHAUL boxes delivered. I would never recommend UHAUL.

Tim Holmes 
Évaluation :
1

I had a terrible experience. The uBox that was sent to my house (and should have been empty) was full and padlocked. The movers had to go back and get the correct box. For the return of my items, the uBox was not ready when the movers arrived and they were held up over an hour - despite the fact that I had scheduled the moves in advance. In both cases the independent movers provided much better service (and customer service) than uHaul. Both No Limit Moving and Perspective Movers were polite and helpful. In particular, Dave and Tonya from Perspective Movers did an excellent job and I will be sure to reach out to Perspective Movers for any future needs and will recommend them highly.

Kate Geier 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TROYSHEA SMELTZER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Johnson  |  Expérience générale 
Évaluation :
3

Sales rep was very rude and disrespectful.

Willam Parks  |  Expérience générale 
Évaluation :
3

I was unable to get inside of the container due to restrictions not removed. I had to wait several hours for a rep to come and remove it. He was not happy either.

Nicole Ford 
Évaluation :
4

I did not go to the storage facility in Chantilly so cannot comment on that. The texts I received about delivery date/time and pick-up date/time for the PODS were not always timely, I needed to call to find out this information. It would have been easier to have the PODS delivered to my home location with the forklift machine.

Anna Morency 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FABIO PADILLA  |  Expérience générale 
Évaluation :
1

Entire process was terrible from top to bottom. U-boxes were not delivered on time which delayed us leaving and cost us money. When uboxes arrived they were incorrectly scheduled for unloading at the facility not delivery. I spent hours on the phone sorting that out and was told Uhaul would deliver to my house for movers to unload. Never happened they expected my movers to pick up the uboxes. Which would have been fine if they had told myself or the movers that. We we're explicitly told uhaul would deliver the boxes. Got bounced around and spent hours on the phone with support to fix the issues.

Cord Whitehouse 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSTIN PAYNE  |  Expérience générale 
Évaluation :
1

I made reservations for both a truck rental and for a storage unit earlier this week. When I artived, I was told my reservation had been camcelled and that I needed to pick it up by 11:30 AM. I arrived about 2:00. Problem is that no one conveyed that requirement to me. Luckily another renter had returned his truck early so I was able to get a truck. But it took 20± minutes to get that done. I took the truck and.packed it. When I arrived at.the storage facility, there was no info on the document I received at truck rental time. I assumed the info was somewhere on that doc but I hadn't checked it prior to then. Then I'm told no unit had been reserved in the system. 15 minutes later the guy hepling me (who was outstanding) hot me set up. So for making reservations days in advance, I was forced to spend over a half hour and plenty of angst/frustration getting what I expected to already be complete.

john reed  |  Premières impressions 
Évaluation :
5

Too many furniture pads! Had a hard time finding room for all of them. Goods arrived mostly safely although some did have minor damage.

Jennifer Echard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas dileep  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie Truono  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Owlanowa Millan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Fowler  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dewayne Bramlett 
Évaluation :
5

Always a great experience!

Krista Pradel  |  Expérience générale 
Évaluation :
5

Great Customer Service!!

Manuel Hidalgo 
Évaluation :
5

Excelente atención muy aamables

FABIO PADILLA  |  Premières impressions 
Évaluation :
1

I've called several times about being charged incorrectly for two containers when I only used one. If I could rate this transaction as 0/5, I would.

Nicholas Beaver 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Williams 
Évaluation :
1

Staff was amazing but the problem is the time it takes to get in touch with anyone. No one answers the phone. When I go to the center to get my box they forgot the latch had fallen off and they used star screws to lock the box. I had to then wait 40 minutes for an employee to find a bit to open the container.

Paul McMahan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSTIN PAYNE  |  Premières impressions 
Évaluation :
5

Mi experiencia general de almacenamiento con U-Haul fue excelente suficiente espacio y el personal fue muy amable.

Miguel Guevara  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill Daly  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Thurston  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric Nelson  |  Expérience générale 
Évaluation :
5

All way around you guys did 100 %

Sergio Vargas  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pradeesh KrishnaPrasad 
Évaluation :
1

Rude staff, they refused to pickup the u boxes cause they said it was too heavy which is bs! I had to unload some of the items and rent a truck from someone else to haul my stuff . And on top of that they ordered a 3rd u box without my authorization and charged me for it!! I never wanted a 3rd one!!! And no one at this location could help me resolve this. I will be reporting this to the BBB

jonathon mahood 
Évaluation :
5

I will note that I received the keys to my new storage unit yesterday, only to find that there is someone else's lock on the unit. I have not yet gone back to the desk because the line was too long but today I hope to get it straightened out.

Bill Daly  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Fowler  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard Davidson 
Évaluation :
1

My U-Haul container arrived late at the Virginia location and was delivered on a pull behind trailer that had a ramp going into the U-Box that was supposedly "safe". However, the trailer's ramp was not safe and was actually completely missing a security bolt on the left side of the ramp. Whenever I would stand too far onto the left part of the ramp it would collapse and I would almost break my ankle each time (this happened about 4 or 5 times). The U-Box container was also picked up a day later than the agreed upon date. The People at U-Haul assured me that this would not affect my arrival date for the U-Box in Colorado multiple times. This was also wrong and the U-Box ended up arriving 4 days later than the agreed upon date because of the late pick up. I had it scheduled for a Saturday so I wouldn't have to take off from my new job of only two weeks where I didn't have any PTO to use yet. The U-box ended up having to arrive on the following Wednesday and I didn't get paid at work for the day because I had to unload the U-Box instead. The whole experience overall was pretty horrible and I will not use U-Haul's U-Box service again. I wouldn't recommend this service to anybody, your stuff won't arrive on time, the box sucks, and you can never get a straight answer from the staff at any point. Use a different service.

JESSEEVERETTE JOHNSON 
Évaluation :
4

I was double charged for shipping, by $776. Ideally, I don't get double charged.

Allen Tung 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jake Whitacre 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deb Smith 
Évaluation :
5

Uhaul ROCKS! this was the most efficient moving experience I've ever had and I'm an old man. The people were not only good they were sensational and all deserve a pay raise and a bonus... I give Uhaul my highest rating...

Bruce Lanctot 
Évaluation :
4

This whole U-Haul experience has been horrible. The office girl at the Chantilly warehouse in Virginia was less than personable the U-Haul attendant to bring me to my broken down box was more than helpful no one got a hold of me to tell me what I was gonna walk in and see the box apparently was lost because it was under a wrong name $100 gets taken out of my account for rental storage which they did reverse and I'm waiting to hear from the insurance company on items that are ear replaceable heirlooms so I will not ever use U-Haul again

Kelli Christmas 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KIMBERLY ANN REEVES 
Évaluation :
5

Love this location!! Always great service!

Sharon Corl  |  Expérience générale 
Évaluation :
5

Excellent storage experience! and interaction with staff!

Robert Ross  |  Expérience générale 
Évaluation :
5

very good customer service

George Vinson  |  Premières impressions 
Évaluation :
5

Professional and helpful!

pradito Saptoro  |  Premières impressions 
Évaluation :
5

Both delivery and pick-up went very smoothly. The U-Haul employees were excellent. I was actually there for container delivery, so I met and interacted with Shantee. Shantee was personable, professional and did an impressive job of maneuvering the flatbed and fork lift around vehicles parked on my street! Merci.

Lisa Bishop 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KERRYJASON SHOTWELL 
Évaluation :
5

Muy buena la atención del personal.

Jose Saldana  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRI QUACKENBUSH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD GIBSON  |  Expérience générale 
Évaluation :
4

We just rented our units from you and we are sure that the service will be good. We hope that our time with UHaul goes well. Thank you so for all your help. Gary & Carol Walsh.

All Alarm & Audio Services, LLC  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy Whitfield  |  Expérience générale 
Évaluation :
4

Los felicito, su atención en todos los detalles fueron muy profesionales. Gracias 

RENEERNESTO BALLADARES RIVAS  |  Expérience générale 
Évaluation :
5

Great storage facility. Very helpful staff.

Timothy Fermanis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley Sawyer  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Walker 
Évaluation :
5

great job!

Bruce Fingerhut 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chae Edwards 
Évaluation :
5

Generally very happy with the service, but just a few things that could improve: 1) I got lots of emails from UHaul telling me the box was ready to ship, my credit card had been charged, etc., but I never got an email telling me it had arrived at the destination. And even when I called the UBox 800 #, they were unable to tell me "yes or no", your box is at the location ready to be picked up. I wasn't 100 % sure it was there until I drove there to get it. Seems like 1 more email saying "Yay, your box has arrived." would be helpful. 2) I was scheduled to pick up the box at 7am or later on a given day. When I arrived at 9:30am, the box was not ready for me to tow away...I had to wait about 45 minutes for it to be prep'ed for towing. 3) The big orange UHaul tarp over the entire box would not stay on, and was coming off as I towed the box away. I had to stop and tie a long rope around the whole box to keep the tarp from coming off and dragging the road. Again, generally very happy with the service, but a few things would have made it even better.

Dean Self 
Évaluation :
5

Everyone was very helpful. The facility was clean.

Charles Smith  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRI QUACKENBUSH  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy Whitfield  |  Premières impressions 
Évaluation :
5

Customer Service is outstanding at this facility!

SANDRA ANDERSON  |  Premières impressions 
Évaluation :
5

Except for 2 times not adding my unit to my account, rectified that by getting a credit but glad my lock wasn't cut and stuff sold.

Bethanyann Dively  |  Premières impressions 
Évaluation :
5

Great service, friendly staff. Very helpful

Timothy Fermanis  |  Premières impressions 
Évaluation :
5

Charlene and the rest of the staff are friendly, helpful, and easy to work with!

SAVANNAH MARIE ROSARIO 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica Phung 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Corinne Hogan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert Gill JR  |  Premières impressions 
Évaluation :
5

The entire Chantilly office staff treats you like family and that keeps you coming back again and again. Plenty of inventory. I love the 24/7 access. Having access based on the renters personal schedule was the winner for me. The covered private garage access to load/unload during inclement weather was by far the best. Kudos to the Uhaul organization and the Chantilly Management and staff. Have a wonderful holiday season and stay safe. Lorita Nelson

loRita Nelson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Koon  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Cary  |  Expérience générale 
Évaluation :
4

My only suggestion is to include lights within the storage units!

SIGNALEONIE MAHUNG  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ASSAADHACHEM HACHEM  |  Premières impressions 
Évaluation :
5

Also Due to changing start dates at my new job I needed to change shipment dates. Unfortunately there was a mix up and my boxes were shipped to Hayward California and not San Francisco. When I explained to Uhaul representative that I needed them in SF he informed me there was a 100$ fee and he would wave it due to the mix up. As of now it appears that charge still stands. I do not think I should have to pay this fee since I selected delivery to SF but the website stated that there was no storage available so my boxes would need to be stored in Hayward.

Daniel Vadillo 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corey Sanders  |  Expérience générale 
Évaluation :
5

Great and reliable service at friendly prices....thanks Uhaul

Abhishek Agraawal 
Évaluation :
5

The owner is really nice!

juliana Carter  |  Premières impressions 
Évaluation :
5

A1

MICHAEL BROWN  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERICDAVID PRATT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHURJOSEPH KOHLER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryce Bohman  |  Expérience générale 
Évaluation :
5

The manager and staff went out of their way to help me when my equipment broke down. Overall I had an excellent experience with this location.

VINCENTP SIPPLE  |  Expérience générale 
Évaluation :
5

Please answer call at local branch. Whenever I tried to call, but I couldn't reach to any staff.

BYUNGSAM LEE 
Évaluation :
5

First time user! Great experience, wish we had one closer to home!

WILLIAM HADDEN  |  Expérience générale 
Évaluation :
5

My experience was nothing but great. From the lady who helped me to the owner, thank you so much for being kind and super helpful.

RAMI ALGHAZZI  |  Premières impressions 
Évaluation :
5

Beyond doubt its best. Also with truck rental plus storage at same place helped us a lot. Security system and facilities are excellent. Only thing is wish there is more than one car parking spot to download or upload.

VENKATAG BODAPATI  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline Blizzard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendell Stoneq  |  Premières impressions 
Évaluation :
5

The sales person was very helpful.

Jacqueline Blizzard  |  Premières impressions 
Évaluation :
5

Satisfying experience.

William Maurice  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sidney Deloach-Overton  |  Expérience générale 
Évaluation :
3

There were some systemic problems moving in. First, I couldn't find the unit and there were no instructions sent. Second, the system did not have me registered (I tried using the code as of yesterday it still lists me as "Pamela." When I tried to open it, the alarm went off. Third, no one tells you to bring scissors to cut the plastic lock, or cuts the lock before you arrive. Fortunately, the desk was very helpful in resolving all these problems so after 30 minutes I was able to move in.

Jose Garzon  |  Online Move In 
Évaluation :
5

The uhaul employee was super helpful and made the move into the unit very easy!

Jason Hull  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

richard Jenet  |  Expérience générale 
Évaluation :
5

Access Hours AMAZING!!!! very convenient

KYI SCOTT  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darin Colhouer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sidney Deloach-Overton  |  Premières impressions 
Évaluation :
5

Ryan was extremely knowledgeable and the manager, Robert, addressed all my concerns.

Essie Mckoy  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheri E Zosh  |  Premières impressions 
Évaluation :
5

Mr. Lopez was very understanding and helpful by not charging us for an additional month of storage while waiting for our home to be available to move in.

Eric Lee  |  Expérience générale 
Évaluation :
2

Poor customer service in the front desk they don't answer the phone and when they answer they will put you on hold for over hours

James Hagan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda Robb  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shakita Wingate  |  Premières impressions 
Évaluation :
5

AWESOME, great , exceptional, amazing, and any word like these are just NOT ENOUGH to describe these guys. I had some issues with my moving that made me have to extend my storage time but they are so flexible and made things so much better. very understanding and friendly staff. They understand that moving isnt easy and they do whatever they can to less-in the bs. Shout out to Gaby and Ryan!

malik husnain  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debbie Watson  |  Expérience générale 
Évaluation :
5

awesome facilities super clean staff are great and very helpful

michael moran  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN OMONDI  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Britta Haff  |  Expérience générale 
Évaluation :
5

The service is excellent thanks

Jose Longoria  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMASWENDELL BYRNES  |  Premières impressions 
Évaluation :
5

Great facility with a great staff. If we are back in the area we will be using this facility again.

Clara Engle  |  Expérience générale 
Évaluation :
5

Merci.

Noreen Wise  |  Expérience générale 
Évaluation :
5

Mr. Lopez and his team were both knowledgeable and willing to make our storage experience a pleasant one. i will tell ANYONE considering storage/moving to call Mr. Lopez's team 1st.

Troy Sunthehimer  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

corinne GALASSI  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Mecca  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

corinne GALASSI  |  Premières impressions 
Évaluation :
5

Only comment would be that most of the units were open and available but I was out in the far corner. Very inconvenient given the space but everything was nice and clean.

Michael Hale  |  Premières impressions 
Évaluation :
5

I always feel that the staff fhere go the extra mile to be helpful. Really appreciate the good attitudes during stressful times!

Nancy Ives  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

reza zevari  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Benitez Maradiaga  |  Expérience générale 
Évaluation :
5

Great service, safe environment.

Colin Stalenburg  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Turner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin Gump  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Benitez Maradiaga  |  Premières impressions 
Évaluation :
5

Great employees! Thanks for all your help!

LORI POWELL  |  Premières impressions 
Évaluation :
5

I found the staff at CHANTILLY U-Haul to be extremely customer service orientated and very helpful!

Janine Olkowski  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL RUBENS  |  Premières impressions 
Évaluation :
5

Excellent services by an Outstanding Uhaul company. Ryan was exceedingly helpful. I will always use and recommend Uhaul being the Bestest if All.

Abdul Khanzada  |  Premières impressions 
Évaluation :
5

Very friendly, helpful staff, clean facilities, would definitely come back!

WILLIAMHAYWARD COWAN  |  Expérience générale 
Évaluation :
5

Staff is excellent

Sarbdeep Singh  |  Expérience générale 
Évaluation :
5

The woman who helped me reserving my unit in-store was very helpful!

KAYLEIGHALISSA NEFF  |  Premières impressions 
Évaluation :
5

It was an amazing experience.

Sarbdeep Singh  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin Michael  |  Online Move In 
Évaluation :
5

I was very pleased with my experience at U-Haul. Because of COVID-19 I had to move out of my dorm and go home across the country and I was able to get a storage unit within the hour and was assisted greatly at the actual location.

Morgan Radtke  |  Online Move In 
Évaluation :
5

The best service I have ever recieved. The whole staff. Thank you.

Jon Marshall  |  Premières impressions 
Évaluation :
5

Your staff was well informed, considerate, and gracious to us and we observed others were treated similarly. The facility was top notch, clean, well equipped. The rental trailer and rental unit super!

Emilie Mclaughlin  |  Expérience générale 
Évaluation :
1

I moved out on 8/15 and was told by the GM Craig that I would get a prorated refund of $66 that never happened and was still being billed for storage although I moved out POOR CUSTOMER SERVICE

Carlene Ergus  |  Expérience générale 
Évaluation :
5

Nice storage with reasonable prices. Craig and Ryan provided great customer service

Syed Sami  |  Expérience générale 
Évaluation :
4

I can't give five stars is because I used the unit for two extra days and was charged for the whole month. Very angry. Not at the facility but at corp policy. Ridiculous. Greg Rowe (503) 396-4329

Gregory Rowe  |  Expérience générale 
Évaluation :
5

Could not be happier with the service, professionalism and facilities. Your team has made my transition easy!! Appreciate the support!

Aaron Abdullah  |  Premières impressions 
Évaluation :
5

Friendly and willing to help

Jason Graff  |  Premières impressions 
Évaluation :
5

Everything went amazing Thank you UHaul team

Afaf Ambalawi  |  Expérience générale 
Évaluation :
3

The cards I was given do not work. The units are clean and the staff helped to find the closest entry to my units...

Marcella Peters  |  Premières impressions 
Évaluation :
5

I'll like the security and the frenly people.

Rene Santos  |  Expérience générale 
Évaluation :
5

Great experience.

Inmar Pena Villatoro  |  Premières impressions 
Évaluation :
4

Great service and location

Sandra Montoya-Leaf  |  Expérience générale 
Évaluation :
5

I had a very positive experience. I appreciate the friendly atmosphere. Thanks:)

mahvash khan  |  Premières impressions 
Évaluation :
4

The only flaw was that you were supposed to get my ubox to Manassas and it ended up in Chantilly instead.

Wade Graninger  |  Expérience générale 
Évaluation :
5

The entire staff were extremely helpful!

Ora Cruzado  |  Premières impressions 
Évaluation :
5

Friendly staff and excellent customer service.

Rebecca Khoury  |  Expérience générale 
Évaluation :
5

S.O.

Rhonda Martin  |  Expérience générale 
Évaluation :
5

They pulled my u boxes for unload on short notice and really helped me out! Grateful they were so helpful.

Edison Guerra  |  Expérience générale 
Évaluation :
3

Order 2 br unit for 9/10, want to see 8/30 it's a 5×5 cancelled, ordered larger needed 10th but eff 8/30. 9/2 to cancel unit new hm ready 9/8. No help unit not used. 9/3 was called about the 5x5

Maye Johnson  |  Expérience générale 
Évaluation :
5

This facility did an excellent job at providing service. This was a move from Texas to Virginia and it is extremely difficult to get accurate information and timely. I would not use haul again

Barbara Donigan  |  Expérience générale 
Évaluation :
5

😁

Hendrik Daman  |  Expérience générale 
Évaluation :
1

We had a great experience with the UBox staff, but the U-Haul team was a mess. No one answers the phone, the customer service team cursed and made lewd comments, and it took 1,5 hours to be served.

Andrew Daly  |  Expérience générale 
Évaluation :
1

It was the worst experience I've every had with a service provider. Telling everyone I know in Chantily VA and Facebook never to use Uhaul. Chantily office NEVER answered their phone. Despicable!!

Pierre Brousseau  |  Expérience générale 
Évaluation :
2

I did not actually see the facility. My U-Haul boxes were delivered to my address. The boxes were left on top of a trailer bed together. They should have been removed from the trailer.

Shellye Price  |  Expérience générale 
Évaluation :
5

Thanks for all you did in getting my late daughter's things to my granddaughter in Virginia. She was happy to receive the items.

Oliver Perry  |  Expérience générale 
Évaluation :
4

The friendly staff helped overcome the annoyance of being told car haulers don't count for free month of storeage, when your advertisement said "any trailer rental" with a $15/mo price increase.

Brian Holmes  |  Réservation 
Évaluation :
4

IT systems must be very antiquated because it always takes forever for staff to use the IT system to complete transactions and serve the next person on line. Most times, I am waiting 30 minutes!

mark bogart  |  Expérience générale 
Évaluation :
1

Horrible communication; lack of care for customers, inaccurate information and was downright LIED to. Terrible experience - I will NEVER use this service again and will ACTIVELY share my experience.

James Trautz  |  Expérience générale 
Évaluation :
2

Phones not working for days so a clients can’t arrange services needed;Instead of customer service, clients are an inconvenience to the staff; Had to call the help line to get any assistance.

Anne Lunsford  |  Expérience générale 
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