Le client n'a pas laissé de commentaire.Keith M.
Customer Reviews for U-Haul Moving & Storage of Chantilly
Pour nous contacter
Chantilly, VA 20151
(Route 50 and Stonecroft Road )
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 8h am à 6h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Brian O.
Le client n'a pas laissé de commentaire.THOMAS ALLEN II D.
Le client n'a pas laissé de commentaire.STEVENTHOMAS V.
Le client n'a pas laissé de commentaire.CHRISLEROY M.
Always a great experience! That's why I keep coming back when I need to rent a truck and moving equipment!Kevin L.
Le client n'a pas laissé de commentaire.lawrence M.
It was unfortunate that the items I reserved for my move were not available when I arrived.JOSEPHWILLIAM J.
Best U-Haul experience to dateLYNNANN D.
Le client n'a pas laissé de commentaire.LARRYDONNELL M.
Le client n'a pas laissé de commentaire.JOSEENRIQUE R.
Le client n'a pas laissé de commentaire.AYAOVIEDJAMFEDOM D.
Le client n'a pas laissé de commentaire.KWOKSIU W.
Excellent service by your customer serviceEDWARD J.
Le client n'a pas laissé de commentaire.Richard W.
Excellent serviceSUZANNETHORNTON D.
Luis Cruz is an outstanding employee. He is my go to guy every time I rent.MICHAELLEE H.
Le client n'a pas laissé de commentaire.STEVENW H.
Outstanding drop offBRIANDAVID J.
Le client n'a pas laissé de commentaire.STEVENROBERT W.
Le client n'a pas laissé de commentaire.Walter N.
Le client n'a pas laissé de commentaire.AHMADNOOR K.
Le client n'a pas laissé de commentaire.LYNNANN D.
Maintain and clean truck more oftenKhouloud A.
Le client n'a pas laissé de commentaire.TIMOTHYADAM T.
I originally rented a Uhaul from the Fairfax Boulevard location. Uhaul should consider cancelling its contract with this provider. He was absolutely unprofessional and led to costing me hundreds of additional dollars in my move, which is completely unacceptable. I had rented a uhaul, provided my credit card and he decided, without telling me, he was going to rent my reserved uhaul to another person. This happened on the DAY of my move. It led to me having to reserve a smaller truck, which meant I needed to do multiple trips, pay for many additional miles because the reservation location was farther away and cause me so much additional stress during a move that was already stressful during the holidays. In my opinion, Uhaul should reimburse me for the additional cost due to their providers bad judgement and inappropriate conduct.REBECCADANIELLE H.
Le client n'a pas laissé de commentaire.HAROLDLEON S.
Le client n'a pas laissé de commentaire.William R.
Quick, easy, efficient, and professional!JONATHANPAUL C.
Friendly and polite staff members, clean equipment, expedient service without a doubt. However, I am not pleased with the fact that I was given a van that was not completely full on gas. I only drove it for approximately 17 miles and ended up putting gas for $18. How is this possible? I even brought it to the attention of management but they did not seemed to care. I do not care about a few dollars but as common courtesy, my issue should have been addressed. I have proof for the amount of gas that I put into the vehicle before returning it.HAMAYUN K.
Le client n'a pas laissé de commentaire.Brahim K.
Le client n'a pas laissé de commentaire.mohamed Z.
Le client n'a pas laissé de commentaire.WAYNEANDRA S.
Le client n'a pas laissé de commentaire.GEORGEWILLIAM H.
1. show the customer where the truck is 2. have it ready for the customer loaded up with accessories that were orderedJames H.
Le client n'a pas laissé de commentaire.JAMESFRANK B.
Le client n'a pas laissé de commentaire.RAJESH V.
Le client n'a pas laissé de commentaire.LARRYDALE C.
only drawback is I was supposed to pickup at the Manassas location (5 min from where I was staying), and at the last minute (2 days before pickup), the location was changed to this Chantilly location which was over 20 min away, which was not really convenient...Michael K.
Le client n'a pas laissé de commentaire.David B.
I got charged a cleaning fee when even though I received the truck dirty. I also got charged for a second day when I only used the truck for 1 day.Nick S.
Le client n'a pas laissé de commentaire.Carla J.
Always a treat to come in n chat. Always so friendly n kind to an older person.Camille O. | Premières impressions
The lady at the front desk was extremely helpful.we were running late and had a plane to catch and I couldn't get the mobile check in to work properly so I went to the front desk and this nice lady employee told me to park it in the front and they would check it in for me. Thank you so much !Allison H.
Best uhaul place I have ever seen. Great people as wellMOHAMMAD G.
I received text messages from UHAUL shortly after I started driving the van. That is not a safe or convenient time to receive text messages. The messages requested that I evaluate the condition of the van?? This should be done at checkout, not while I am driving.RICHARDLEE S.
Le client n'a pas laissé de commentaire.VANIAVALERIA T.
I rented an appliance dolly for a few hour to move a couple appliances. Everything went great until the return. The parking lot qas full of uhaul trucks and blocking all the means of getting around so no one could park. I parked across afew spaces as that was all I could do. Turned the dolly in and everything was okay. There were ar least 8 trucks occupying the space at the entrance to the store.Alan G.
There was a cigarette butt left in plain view in a small box next to the radio. The breaks need immidiate attention, they are squeeking loud. The truck vibrations when driven at a certain speed feels unsafe. I was also charged a $20 "conviniance fee" for returning the truck early at night, so it could be available for someone else's use. But instead, I was punished. Oh, I also received the truck completely low on Gas and I was sent on behalf of the company to go fill it up. $25 credit was given for the Gas. I should be charging the company a "$20" inconvenience fee. I did return the truck with more gas than requested but no credit was issued.JULIOCESAR G.
Check the tire pressure before giving to the customer. I received a low pressure warning light, which required I take time and add distance during my rental to fill the tire pressure.WILLIAMK H.
Le client n'a pas laissé de commentaire.Kenneth P.
This was, by far, the best rental experience I have ever hadâ€¦from any agency. They had the exact vehicle I needed on very short notice. Every member of the staff I met, from the desk management to the people moving and servicing the vehicles, were extremely professional and friendly. The pick up and drop off were quick and painless, with no pushy efforts to up sell. If I could give 6 stars, I would!LARRYDALE C.
Le client n'a pas laissé de commentaire.TIMOTHYTHOMAS M.
Le client n'a pas laissé de commentaire.TONIAELIZABETH K.
The unit was in Tow/Hauling mode as shown on the dash. Did not know how to remove as the truck was still empty and did not need the extra torque. I would suggest a more prominent phone number for questions a person might have shortly after they have left the lot. Other than that, the staff was wonderful and supported me completely.laurence P.
Ryan Johnson was amazing. I watched him help customers left and right when I was picking up and dropping off. The epitome of giving quality customer service and he needs to run all U-Haul's in Northern VA. Best experience I've ever had!KERCHINAJANEL J.
Le client n'a pas laissé de commentaire.JUSTINDANIEL P.
Le client n'a pas laissé de commentaire.LUCASDANIEL G.
Counter associates did their job, but were not friendly or engagingAndrew S.
The gas level and mileage on my contract were both wrong costing me more money than necessaryIHABZACK M.
Le client n'a pas laissé de commentaire.OLIVES V.
Le client n'a pas laissé de commentaire.ROBERTALLEN F.
Le client n'a pas laissé de commentaire.JOANNAOWUSUA A.
Excellent service.CHARLES M.
This location is awesome including staff. No hassles at all.WILLIAMBALLESTER M.
Le client n'a pas laissé de commentaire.MELNEEJANE A.
Le client n'a pas laissé de commentaire.ALVARO Q.
Le client n'a pas laissé de commentaire.CHRISTIANIVAN R.
They fit me into their busy schedule and we're very helpful. Probably the best Uhaul center I have been too/ used.Aidan H.
Le client n'a pas laissé de commentaire.CHRISTIANIVAN R.
Used this place a lot over the years. Well run location.NICHOLASRYAN P.
Le client n'a pas laissé de commentaire.MEHMET S.
I had a great experience with Uhaul. The staff was very friendly and respectful not too mention they were very honest and helped get the best rates available to save money out of my total bill. The uhaul I used was very clean and basically brand new. I really appreciate the help I got. I would recommend using them to anyone who has to move stuff for work or personal use. Great business!ANDREW M.
Le client n'a pas laissé de commentaire.Bahram S.
The location is too tight to hold trucks and trailers, almost impossible to do anything there and I had to drive to another location to pickup the equipment. The U-Haul staff are too busy running the gas station and pay no attention to U-Haul customers. And one in a problem occurs, it was extremely difficult to get it corrected.MOATAZ A.
Quick and easy pick up and drop offPaul B.
The counter representative seemed a bit disoriented at first but once she located my reservation, everything smoothed out. The trailer pickup and drop-off was facilitated by Scarlett (sp?). This guy was simply awesome! Promptly and expertly connected the trailer and I was fortunate to have him perform the disconnection upon my return. Keep up the excellent service. See you again soon!KEITHALPHONSO D.
Le client n'a pas laissé de commentaire.DONFRANKLIN S.
Le client n'a pas laissé de commentaire.Krista P. | Premières impressions
They were great, everything was fast and simple. Merci.SEANMICHAEL P.
Great staff and great experience. ThanksKARENANN B.
Le client n'a pas laissé de commentaire.CAROLEANNE M.
Le client n'a pas laissé de commentaire.DONALDMICHAEL B.
Le client n'a pas laissé de commentaire.MARCUSANTHONY F.
Le client n'a pas laissé de commentaire.HARSHITH CHITHAR M.
Le client n'a pas laissé de commentaire.DAYANA S.
When using the app and asked for Counter or no contact pick up this selection should be honored. I usually pick up the keys in a lock box when choosing no contact. This time I had to go inside and wait to be handed the keys. The app was also down when we returned the truck so this was a huge hassle. We waited on hold for 30min for assistance on the phone and ended up going through the web browser to your website to return the truck since the app wasn't working.Lindsey D.
Le client n'a pas laissé de commentaire.NARESHBHIMJI P.
Staff extremely friendly and helpfulâ€¦.love the after hours turn in capabilityâ€¦STEVENWAYNE A.
Cleaning charges of $25 were not explicitly stated during the booking process and its too much.NARENDRA RAO N.
Customer service in store and through calls are a A+ customer service rating!JAMES F.
Le client n'a pas laissé de commentaire.JEFFREYALBERT S.
Le client n'a pas laissé de commentaire.Kim C.
Le client n'a pas laissé de commentaire.Mike A.
GREAT MANAGER RYANShagunved W.
Le client n'a pas laissé de commentaire.DWAYNEEDWARD P.
Le client n'a pas laissé de commentaire.Deborah P.
Le client n'a pas laissé de commentaire.Charles N.
Le client n'a pas laissé de commentaire.Charles N.
Le client n'a pas laissé de commentaire.JETHMARIE H. | Expérience générale
Le client n'a pas laissé de commentaire.Maingerel M. | Expérience générale
Le client n'a pas laissé de commentaire.cesar v. | Premières impressions
Staff is surprisingly really friendly and helpful. They may look tired and stressed out but when you speak to them, they do all they can for you! I really appreciated it!Jonathan R. | Premières impressions
Le client n'a pas laissé de commentaire.JOYCE HAZEL H. | Premières impressions
The staff worked as a team and where there to really make sure all my questions were answered and made the entire process a legit one stop shop for all of my moving/storage needs. The manager Robert wasn't afraid to roll up his sleeves and jump right in to assist me. I'm sure this location sets the standard for an excellent Uhaul customer experience. Keep it up and Please share my experience.Claudio F. | Premières impressions
Key code was not correctly coded for both access units for front storage. Caused great difficulty late night but did give free extension.Jennifer M. | Premières impressions
Le client n'a pas laissé de commentaire.Anthony C. | Online Move In
Great and seamless experience with the u-haul truck drop-off and the storage facility. The representative was super helpful, and the key card access is really convenient. The only con I have is the bathroom on site. I went in to wash my hands and the bathroom was not clean and someone had stunk it up, early in the morning around 7am lolNikita F. | Premières impressions
Le client n'a pas laissé de commentaire.DEBORAH R. | Premières impressions
Bruce was great! He helped us find another storage unit close to our original one.JACK B. | Premières impressions
Merci!john r. | Premières impressions
Ryan is a very great wonderful polite and very delightful person to have on your staffPAMELAMCKAY M. | Premières impressions
Great staffWARRENCHRISTOPHE G. | Premières impressions
Clean, easily accessible facility. Robert and his team go above and beyond to provide a great customer experience. Robert's customer service experience is unsurpassed.MICHELLE M. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID E. | Premières impressions
Le client n'a pas laissé de commentaire.Nina Z. | Premières impressions
Le client n'a pas laissé de commentaire.Jan R. | Premières impressions
Le client n'a pas laissé de commentaire.EMMANUELBOKIMEH A. | Premières impressions
It is always a pleasure doing business with this location which is why I come back twice a year to move my daughter(s) on campus and off campus. The staff is extremely professional, informative and personable.michelle c. | Premières impressions
Victoria and Ryan were awesome . Customer service was above and beyond what I expected . They made the whole experience seamless..scott v. | Premières impressions
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