Customer Reviews for U-Haul Moving & Storage of Chantilly

14 201 évaluations

3995 Westfax Dr   Chantilly, VA 20151
(Route 50 and Stonecroft Road )

(703) 222-6198

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 8h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(703) 222-6198

3995 Westfax Dr
Chantilly, VA 20151
(Route 50 and Stonecroft Road )

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 8h am à 6h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Leilani P. 
Évaluation :
1

The rental of the vehicle is pretty straightforward, but I'm leaving 1 star because of hidden fees that were not previously disclosed. I rented 10 blankets, used 6 and was informed of a $25 cleaning fee because the blankets weren't folded when I returned the vehicle. I attempted to contact the location but got forwarded to another location without a resolution to the problem. I did double check my contract and T/C document, but nothing was stated about needing to fold linens upon return.

Arian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIke T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malik A. 
Évaluation :
5

Everyone was very friendly and helpful, from the gentleman who checked me in to the person hooking up my trailer. Great experience!

Gilbert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CHARLESEDWARD S. 
Évaluation :
5

super fast, no hassle return!

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeanette W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doug C. 
Évaluation :
5

A pleasant experience getting the truck. I didn't catch his name but the gentleman with the beard and hat was very helpful and went above and beyond delivering superior customer service.

Arbind P. 
Évaluation :
4

S.O.

Robert W. 
Évaluation :
5

Your employee is doing a great job I do not have any thing more to add

Juan S. 
Évaluation :
4

The experience was fine, however checking out on the site is HORRIFIC. It would not accept the pictures I tried to use. It took multiple attempts to get to the next screen. I was there for over 35 minutes trying to do the return and check out.

Marc E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Srinivasan N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald Q. 
Évaluation :
5

Was told that has tank was full, and needed to be returned full. Drove less than 40 miles, and it took more than ten gallons to fill the tank. I'm not convinced the tank was actually full when I got it.

JEROMEKEITH W. 
Évaluation :
4

Attentiveness is not here! Great looking location but no-one comes to meet you at drop-off. I literally had to watch a man move two pieces of equipment from the drop off area and he simply waved gestured me to follow him (how far I do not know) to another area in back to disconnect. No digital scan in or offer of receipt...nothing.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santosh B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esther Y. 
Évaluation :
5

Please insure that the dashboard and others up front are cleaned prior to renting.

Ruth M. 
Évaluation :
3

The customer service needs to be faster. It takes forever to check in and get the reserved truck.

Anourack C. 
Évaluation :
5

SUPER SERVICE AND OUTSTANDING CUSTOMER SERVICE. THANK YOU U-HAUL

CATHERINEWAIRIMU D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

I use U-HAUL because everything is in working order and available as promised. I would give it ten stars if that were available.

MARTINJULES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKJOSEPH A. 
Évaluation :
5

I had great customer service at BOTH ends of our move. They made this a trip from VA to Florida a lot less stressful! Thanks to the UHAUL teams on BOTH ends!!!!

Bruce G. 
Évaluation :
5

Great staff!

Jay B. 
Évaluation :
4

The experience and customer service side can improve. Be more welcoming and customer focused. Say hello. Smile.

Tom B. 
Évaluation :
5

Great customer service, thank you.

Mark B. 
Évaluation :
4

When I picked up the 10 Foot Box Truck, I was in a hurry to get my day started because of the heat. When checking out my truck through a link i was sent via text message, I agreed to the fuel gauge and cleanliness of truck. I should have checked no on the cleanliness as there was minor amounts of dried mud in the cab and in the cargo area, but it was okay with me. What really upset me (and I blame myself for not saying anything when i returned the truck --- as the folks there seemed real busy and they just said leave the key in the truck door). I actually put 6,85 gallons of gas in the truck at a cost of $28,2 and it came all the way up the neck of the gas tank to the point where it wouldn't allow me to put anymore gas in the truck, yet the gas gauge would not move beyond a 3/4 of a tank, when it should have read full. Then this location, after I returned the truck and departed, charged me a 2 gallon fee at a cost of $11.00. Again, I should have went back to dispute this or said something to the U-Haul attendant at the time, but I was tired, hot and just wanted to get the truck back to the U-Haul location and end my day in the extreme heat. As much as I like using U-Haul, nothing ever seems to go smoothly when you're using a vehicle that you really don't know how well it is managed or kept. Something is definitely wrong with that fuel gauge or gasoline tank. On a positive note, when checking out my vehicle, staff is very friendly. I still would recommend this place, I just should have spoken up about the gas issue. basically I donated a several gallons of gasoline to the U-Haul Company. You're welcome!

MARK F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason N. 
Évaluation :
2

My overall experience with UHAUL was terrible. I rented and paid for a 26 foot truck two moths in advance of moving my household goods from Va to SC. I had sold my home and the new owners were taking possession on 1 August. On my pickup date of July 31, I was sent to a location 30 miles from my home in Fairfax VA only to find that there was no truck at the location and no one working at the location. I called the Northern VA dispatch number to try to understand what went wrong and received no help. I asked to speak to her supervisor and was told he had left for the day…yet I could hear him in the background. After demanding to speak to the supervisor once again he finally answered and informed me I would not be able to get a 26 or even a 20 foot truck for 5Days even though I had a guaranteed reservation that day. Eventually I begged the manager at the Chantilly uhaul moving and storage and he allowed me to take a 20 foot truck. However the 20 foot truck wasn't large enough to hold all my furniture and belongings so I asked for again for a 26 foot truck and was denied even though a 26 foot truck was available because the dealership wouldn't allow us to take it out of state. In order to get moved out by 1 Aug I had to rent a 10 foot truck in addition to the 20 foot truck at an additional cost of $1347.00. My wife was forced to leave her car in VA in order to drive the second UHAUL. So I spent more money on two trucks, paid for more gas and have to fly home to pick up our car and drive it to SC. Also my 20 foot truck A/C failed and I drove 11 hours in 95 degrees without A/C. The entire experience was a nightmare. I want to be compensated for my additional costs and inconvenience. I have instructed my Credit Card company to withhold payment on both vehicles until I am contacted by a Uhaul representative with decisional authority to offer compensation for my experience. I can be reached at 703-725-0113. Thank you. Paul Lluy

paul L. 
Évaluation :
5

Aside from the screen in the dash having a giant crack in it, the rental was pleasant and the truck was nice and very functional. The guys who helped at the store were also very helpful throughout.

Keith H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hamada A. 
Évaluation :
2

Person connecting trailer neglected to tighten the hitch ball lock. Thankfully I noticed it before getting on the highway. Picked up trailer at 1:30pm. Returned trailer at 12:20am after hours and it would be available for rental the following morning. Even though I had the trailer for less than 12 hours I was charged for 2 rental periods. Honestly, that is a horrible business practice. I am ranking the location, but I recognize that much of this is corporate policy.

KEVIN R. 
Évaluation :
4

There was a bit of a mixup regarding where I needed to go to pickup the trailer. Perhaps if the counter rep had a lot plan she might have been able to show me how far I should go to get to the back lot where the trailer was waiting. Just a small thing.

Brooks P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana F. 
Évaluation :
5

No fuss, and easy

ROBERT B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

Perfect support for helping us move. There's no better business in the industry, U-Haul is the best!

mark S. 
Évaluation :
2

Have the items ordered months in advance.

FRANCISCO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrel W. 
Évaluation :
5

This was excellent service and better location

LESLIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan G. 
Évaluation :
5

Chantilly staff was most helpful getting my check-in for storage completed, while processing me in for a trailer hitch install on my vehicle, in addition to renting a van for one day locally...they were also extremely helpful when I locked myself out of the rental van; directing me to the Herndon facility where a spare key for the van was maintained -made a very stressful day a lot nicer :-)

Michael B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun F. 
Évaluation :
5

When I arrived, I had not properly installed the wiring for my trailer. Two gentlemen (I remember one was named Scholar) helped me correct the issue very quickly and get on the road. They were courteous and stopped what they were doing to help get me on the road. Overall, a great experience.

Matthew J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hamid A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zachary F. 
Évaluation :
5

Very quick and easy.

June B. 
Évaluation :
4

Keep up the good work

Gary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blair M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duncan P. 
Évaluation :
5

No issues, my rental went very smoothly. Hopefully, I will not be back. Moving is no fun!

BRUCE G. 
Évaluation :
4

Everything worked fine for me.

Petrica V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celestine D. 
Évaluation :
5

They were friendly and very kind . I like that the time you walk in ; they knowledge you and greet you with a smile and over all very professional.

Lucesita M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher F. 
Évaluation :
5

Super easy to drop off and get on our way!

Meagan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector O. 
Évaluation :
1

The the pickup process was a breeze but the drop off there was no one at the green tent and the person behind the counter kept giving me wrong instructions that just wasted time and fuel honestly the last person that I dealt with in regarding to the drop off had a bad customer service skills and I would tell my friends and family to run away from this U-Haul location which I have not even chosen at first my U-Haul reservation got moved to this location which the guy over the phone forgot to mention. Over all poor experience.

Abdulrahman A. 
Évaluation :
3

My installation wasn't done correctly

Sarah B. 
Évaluation :
4

Not move me constantly and remove my mobile check in 😡 I lost three hours on my moving day because of you

Robert Z. 
Évaluation :
4

Checkout process was very cumbersome as the modeling the location tracking wasn't working.

Praveen N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy S. 
Évaluation :
5

After hours dropoff was easy.

Sharon J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIAMAC A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Oleksandra P. 
Évaluation :
5

Great and professional facility. Great pick up selection along with trailer.

Kambiz A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

nothing U-Haul service help me moving out so much I got all my heavy belongings out in one day

Ronnie S. 
Évaluation :
3

I was charged for 98 miles and 2 gallons of gas when I drove 20 and returned the car with the same gas amount as I received it. It's a shame businesses can't be trusted to be honest with a rental. Next time I'll book another company

Ana G. 
Évaluation :
3

I thought on the return of the truck to the location, service was lacking. What appeared as a 60-yr old man addressing the return - I was in line with 6 other trucks - he was not communicating well NOR was anyone else from the shop helping him. Moreover, the truck - although clean - is a gas guzzler. I drove about 20 miles yet I had to put in about 4 gallons of gas - gimme a break. I only hauled about 250 pounds of cargo. Fix or replace your truck. Hope this helps. Thanks for hearing me out.

Jaime G. 
Évaluation :
5

Easy drop off. Took less than 5 minutes.

Michael S. 
Évaluation :
5

Super efficient and friendly employee at drop off! Excellent overall experience. Thank you!!

Tina I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

The folks who checked me in and got my trailer hooked up were the best!!

Robert B. 
Évaluation :
5

Drove farther from home just to come to this location because the customer service was beyond excellent! I am very satisfied with my experience. Ryan was very friendly, helpful, and professional. I came in super anxious about my cross-country move and he made me feel at ease and explained everything clearly. The other employees that work at that location (I didn't catch their names) were also excellent. I've never been to a better U-Haul location before!

maha K. 
Évaluation :
5

Very helpful and friendly staff.

Bruce G. 
Évaluation :
3

I dropped after hours, so can't say much about it, except that it was conveniently located and the key drop was easy to find.

Kevin C. 
Évaluation :
5

I was sent to the Chantilly location by the Sterling location. They were not expecting me. I would like to commend Elsa Cruz for going above and beyond her job responsibilities for making sure that I was able to obtain a rental trailer that I had reserved and making my move experience easier. Elsa scores an A++ in customer service.

Faith B. 
Évaluation :
2

For some reason, this store was not providing needed information. For example, vehicle was available but person in store said it's not available, he also did not inform me that I needed to fill gas otherwise it will be charged extra for gas, I had to pay $31 extra because of this.

AnupKumar S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faouzi A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

I arrived in the evening 45 min before closing and James was super fast in getting me returned. He is a bright and courteous employee and wasted no time in checking me back in. The whole experience was great, I am very happy renting from Uhaul when I need their gear.

jonathan T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BABAK N. 
Évaluation :
5

All good. Thanks

Simon T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNAOWUSUA A.  |  Expérience générale 
Évaluation :
5

Exemplary customer service and management practice.

Ramon P.  |  Premières impressions 
Évaluation :
5

The easiest and best service I've gotten in several years! Absolutely acceptional service!

MICHAEL S.  |  Premières impressions 
Évaluation :
5

Great place

DEBORAH R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE H.  |  Expérience générale 
Évaluation :
5

The facility was clean, bathroom was great and handy, and the availability of a hand dolly was excellent.

Stacy K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenya F.  |  Online Move In 
Évaluation :
5

Very clean facility overall, loading/unloading bays made very convenient

Adam H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Coralie T.  |  Expérience générale 
Évaluation :
5

In one word, easy! The accommodations, service, and cleanliness were all superb! Never any hassle. I say payment system and always able to access. Our storage was as good on the day we we picked it up as it was on the day we dropped it off. Merci.

Michael I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEATRICE C.  |  Expérience générale 
Évaluation :
5

Un excelente servicio

CARLOSMANUEL A.  |  Expérience générale 
Évaluation :
5

The team at the Chantilly location were always helpful, professional, and patient. I used this location for storage and truck rental several years to move my girls on and off campus at GMU. I highly recommend them for any storage, moving, or rental needs.

michelle c.  |  Expérience générale 
Évaluation :
5

Thank you very much

Teresa F.  |  Expérience générale 
Évaluation :
5

So helpful! Helped me with unhooking the trailer, backing up the truck, directing me to the right doors-- wonderful staff!

Noel M.  |  Premières impressions 
Évaluation :
3

I am not sure why I should have been charged a after hours fee. I did not have the truck a whole day and I returned it a half an hour before the store closed.

Thomas W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casandra B.  |  Premières impressions 
Évaluation :
5

Always a treat to come in n chat. Always so friendly n kind to an older person.

Camille O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Krista P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JETHMARIE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maingerel M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cesar v.  |  Premières impressions 
Évaluation :
5

Staff is surprisingly really friendly and helpful. They may look tired and stressed out but when you speak to them, they do all they can for you! I really appreciated it!

Jonathan R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOYCE HAZEL H.  |  Premières impressions 
Évaluation :
5

The staff worked as a team and where there to really make sure all my questions were answered and made the entire process a legit one stop shop for all of my moving/storage needs. The manager Robert wasn't afraid to roll up his sleeves and jump right in to assist me. I'm sure this location sets the standard for an excellent Uhaul customer experience. Keep it up and Please share my experience.

Claudio F.  |  Premières impressions 
Évaluation :
4

Key code was not correctly coded for both access units for front storage. Caused great difficulty late night but did give free extension.

Jennifer M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C.  |  Online Move In 
Évaluation :
5

I would like to thank Mr. Babby from my heart. He was special person.

Abdullah A.  |  Expérience générale 
Évaluation :
4

not very easy to get in and out of with a trailer to load and unload, due to the busy traffic.

LORI E.  |  Expérience générale 
Évaluation :
5

Great and seamless experience with the u-haul truck drop-off and the storage facility. The representative was super helpful, and the key card access is really convenient. The only con I have is the bathroom on site. I went in to wash my hands and the bathroom was not clean and someone had stunk it up, early in the morning around 7am lol

Nikita F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH R.  |  Premières impressions 
Évaluation :
4

There's a fee for using the dumpster. Thats weird.

Jessica H.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nicholas W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L.  |  Expérience générale 
Évaluation :
5

Bruce was great! He helped us find another storage unit close to our original one.

JACK B.  |  Premières impressions 
Évaluation :
3

I was told that I could pull up my truck to a unit and unload right from outside. I don't need or want climate control or access to the building carting my things through a maze… However, it wasn't too bad but had I known it was all indoor units, I probably would have went somewhere else. U-Haul is great! I was misinformed by a staff member. No big deal. Just being honest.

Joseph T.  |  Premières impressions 
Évaluation :
5

Merci!

john r.  |  Premières impressions 
Évaluation :
5

Ryan is a very great wonderful polite and very delightful person to have on your staff

PAMELAMCKAY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie L.  |  Premières impressions 
Évaluation :
4

Uhaul should of told us up front about when you close your unit you don't prorate the rent. We lost 3 weeks of payment. The lines at the counter was always long because there was only 1 person working the register and phone at the same time. Other than that it was great having the storage unit and not have to worry.

Felix P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan B.  |  Expérience générale 
Évaluation :
5

Great staff

WARRENCHRISTOPHE G.  |  Premières impressions 
Évaluation :
5

Clean, easily accessible facility. Robert and his team go above and beyond to provide a great customer experience. Robert's customer service experience is unsurpassed.

MICHELLE M.  |  Premières impressions 
Évaluation :
5

This was a great facility! The only reason I'm leaving is because I'm moving to a new state. Merci!

Brienne K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rickey W.  |  Premières impressions 
Évaluation :
4

I moved out of units 2130 and 2149 on May 12. When the movers were packing me out I went to the office to inform the staff member of my move out. I was told to return later that day when the movers were done and someone would do a walk thru with me. I returned a few hours later and was greeted by a different staff member who did not do a walk thru and told me they would take care of closing out my contracts. Turns out 2130 was closed. 2149 remained open despite the fact I checked the following the day and was told both units were closed. I was charged $143 on May 13 and charged $143 on June 12th. I've been trying over a week now to get refunds and spoke to the General Manager, Richard who said he'd take care of it. He closed 2149 on or around June 14 but only processed a refund for the June charge. The May charge has still not been refunded. I'm very dissatisfied with this situation. Why the first person I spoke to (when I wanted to check out) told me a walk thru was necessary but the second person who was supposed to but did not tells me the staff at the Chantilly location do not follow their own procedures and the result is the situation I'm in. I was satisfied with UHaul until I tried to closed my accts.

Stacie M.  |  Expérience générale 
Évaluation :
5

very professional and responsive staff !

Gary P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S.  |  Premières impressions 
Évaluation :
5

UHAUL is the most reasonably priced in my experience & offer services to complement my moving/storage needs.

Sjontelle C.  |  Online Move In 
Évaluation :
4

My only concern is that I was given 2 units to make the size I requested. It works fine for me but it might not for someone else.

Ruth H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leonardo z.  |  Expérience générale 
Évaluation :
5

Ryan and Gabby Best worker

Shagun ved W.  |  Expérience générale 
Évaluation :
5

KEEP MORE PEOPLE RYAN EXCELLENT

PAMELA MCKAY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEIFU TESHOME S.  |  Expérience générale 
Évaluation :
5

Ryan was extremely helpful in addressing all my needs. Excellent customer service

Samina S.  |  Premières impressions 
Évaluation :
5

If I ever need a storage facility again I’ll be using you all!

Michael B.  |  Expérience générale 
Évaluation :
3

We rented a "drive-up" unit because we have some large and heavy items to store and wanted to drop them out of the truck and directly into the storage unit. We arrived late in the evening only to find that your version of "drive-up is a loading dock. The unit you gave us was at the furthest point away from the loading dock which made it extremely difficult and time consuming to move our items from the truck to the unit. We also found out that the large sliding doors at the dock are locked at 7:00 P.M. which will make moving items after 7:00 P.M. very difficult. Luckily we ran into "Ryan" who stayed after his shift to allow us access to the sliding doors. Major kudo's to Ryan, he was very courteous and understands customer service. Otherwise, the unit was clean and ready to use,

Michael B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nina Z.  |  Premières impressions 
Évaluation :
3

The storage space was choosen for me as the best and most convenient. It was not convenient. Security and lighting were good. Staff were helpful. I would recommend with a be aware that they do not refund for early vacate.

Annette Y.  |  Expérience générale 
Évaluation :
5

Staff was always friendly and helpful. Any staff member I've come into contact with always went above and beyond with a smile. Facilities were always clean, secure and my possessions were well kept. I would certainly use these facilities again, if needed.

BRIGETTE H.  |  Expérience générale 
Évaluation :
5

Best uhaul facility I have ever used.

Rodney P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melanie M.  |  Expérience générale 
Évaluation :
5

I needed a place to store some items for a few months and they had one immediately; it was easy to unload to get inside; they had adequate dollies to support my needs.

Kevern S.  |  Expérience générale 
Évaluation :
5

My experience was so pleasant that I'm considering moving the contents of 2 storage units from another company to this UHaul site.

WILLIAMEDWARD H.  |  Expérience générale 
Évaluation :
5

Everyone was very friendly and helpful. The customer service is the reason when I ever need future Uhaul assistance I will come back here. Je la recommande fortement.

Jeff D.  |  Premières impressions 
Évaluation :
5

Staff was very informative and helpful. That's why for the past 10+ years I have been dealing with this particular Uhaul Facility. Thank you to everyone!

AVALON M.  |  Expérience générale 
Évaluation :
5

The entire staff at this location is extremely friendly. Coworkers band together and are there to help you. An issue arose during and after the truck rental. The Manager handled the situation calmly and professionally and I was more than pleased. I will add that this store has always treated me well and would give my full endorsement to use the Chantilly location for their moving and storage needs Bill H..

WILLIAMEDWARD H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enkhdalai E.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amin D.  |  Expérience générale 
Évaluation :
5

sadly due to covid and losing almost everything I was unable to continue to pay .. but everyone was so nice and helpful

Krista P.  |  Expérience générale 
Évaluation :
5

Excellent staff - helpful, friendly and go the extra mile to help out with any questions. My only semi complaint is they are always packed in there! Lol must be we all know they are good! And I wish self storage Access was opened a little later in week days. Over all5 stars

Jen F.  |  Expérience générale 
Évaluation :
5

Thank you for an outstanding U-Haul storage facility. It has been a great experience with a friendly staff, well maintained and clean.

Arvinda M.  |  Expérience générale 
Évaluation :
5

Very easy. Even easier when I moved out and closed my storage. Great help.

ROBERT V.  |  Expérience générale 
Évaluation :
3

First assigned space invalid caused reassigned to another space. Numerous pass code attempts failed by me and the staff.

lawrence y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip W.  |  Premières impressions 
Évaluation :
5

So good

Zehaa B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMANUELBOKIMEH A.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ceasar N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barry F.  |  Expérience générale 
Évaluation :
5

All staff members were friendly and helpful

James R.  |  Expérience générale 
Évaluation :
5

It is always a pleasure doing business with this location which is why I come back twice a year to move my daughter(s) on campus and off campus. The staff is extremely professional, informative and personable.

michelle c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL V.  |  Expérience générale 
Évaluation :
5

I've never experienced such wonderful service and consideration as Ryan has exhibit every time I went into his facility. He is definitely a people's person and truly an asset to your company. Ryan thank you again for all your great service. The very best to you . Kadria Hutchinson-DeLande

Kadria H.  |  Expérience générale 
Évaluation :
5

Prices are a little higher than others but overall great experience.

Long P.  |  Expérience générale 
Évaluation :
5

The staff was great

Kim S.  |  Premières impressions 
Évaluation :
5

The staff were incredibly helpful and made the move in and truck return process very simple. The storage facility was also very clean.

Sarah D.  |  Premières impressions 
Évaluation :
5

Appreciate the assistance from all the staff. They were all extremely helpful. Merci.

Kathy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaleema A.  |  Expérience générale 
Évaluation :
5

Staff was always friendly and helpful. Very thoughtful group.

Amanda M.  |  Expérience générale 
Évaluation :
5

Victoria and Ryan were awesome . Customer service was above and beyond what I expected . They made the whole experience seamless..

scott v.  |  Premières impressions 
Évaluation :
5

Thanks for exelent service 🙂🙂

Maria H.  |  Expérience générale 
Évaluation :
5

I will always use the facility

richard b.  |  Expérience générale 
Évaluation :
5

The best service I ever received and Ryan the manager is a wonderful person I love the way he does his job and duty and deserves a big promotion, I hope he get all he deserves.thanks for everything

Obaidullah R.  |  Premières impressions 
Évaluation :
4

Staff was very knowledgable about various products. Even though they wete busy, they wete patient while we made our decision

Chris B.  |  Premières impressions 
Évaluation :
5

Great staff very helpful, prices were good and no surprise charges.

Long P.  |  Premières impressions 
Évaluation :
5

Outstanding facility with professional loading docks and extra wide elevators. Facility run by wonderful family who are always helpful when needed. Recommend this facility minutes from Dulles Airport.

Kurt L.  |  Expérience générale 
Évaluation :
5

The folks at this location are awesome!!

Pinaki B.  |  Premières impressions 
Évaluation :
5

Great staff, great service. 100 % recommend

william o.  |  Expérience générale 
Évaluation :
5

I will recommences to my friends and family In town about the U-Haul storage.

Lam P.  |  Expérience générale 
Évaluation :
3

My wife had to call every month to let you know that we had a free month. We received calls letting us know we were past due on our bill. Very frustrating! Rude staff when my wife called.

Felix P.  |  Expérience générale 
Évaluation :
5

all good!

Joan R.  |  Expérience générale 
Évaluation :
5

everything was great

Krista P.  |  Premières impressions 
Évaluation :
5

It fit my needs and the staff was always available, helpful, and professional.

James M.  |  Expérience générale 
Évaluation :
5

Every staff member was World Class! I had just moved from Texas and this was a fantastic and easy experience. Well ran location, great team, clean facility, excellent tools (carts). Two thumbs way up!

Christopher J F.  |  Premières impressions 
Évaluation :
5

Manager/Craig is phenomenal. Gives every customer 1st class service when they come in his store. Need more guys and gals like him

darius r.  |  Expérience générale 
Évaluation :
5

These were the nicest people and the best storage renting experience I have ever had and I have had many. Best overall business experience with any company in a long time.

ROBERT B.  |  Expérience générale 
Évaluation :
5

Excellent customer service!

Thomas F.  |  Expérience générale 
Évaluation :
5

Excellent facility and staff.

Pura S.  |  Expérience générale 
Évaluation :
5

My trip with u-haul was great everyone that I came in contact with were great I would rent from them any time I go to move . I thank them for all there help with my move Charles Porter

Charles P.  |  Premières impressions 
Évaluation :
5

Excellent customer service and support by the entire team here in Chantilly!

Thomas F.  |  Premières impressions 
Évaluation :
5

All the service was great or I can say excellent, all the employees are great especially mr:Greg Russell and mr:Ryan very hardworking people and very helpful and great customer service.

obaidullah r.  |  Expérience générale 
Évaluation :
4

bon

Susan M.  |  Premières impressions 
Évaluation :
5

Friendly and fast service

Amanda M.  |  Premières impressions 
Évaluation :
4

Aucun

Thomas S.  |  Expérience générale 
Évaluation :
5

Storage was great. Had good locations of units, easy accessibility whenever I needed and place was kept clean.

Stephen S.  |  Expérience générale 
Évaluation :
4

Only reason for one star off was because the wait time

Zum T.  |  Expérience générale 
Évaluation :
5

Everyone there was very kind, and very professional.

yasas j.  |  Expérience générale 
Évaluation :