Customer Reviews for U-Haul Moving & Storage of Charlottetown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Charlottetown

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ian M.
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Great service

SUSAN B. | First Impressions |
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Customer did not leave a comment.

Colton C.
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Customer did not leave a comment.

PEI Regiment M. | Overall Experience |
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Excellent staff very friendly.

Christian L.
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excellent customer service even during these exceptional times

Garry B.
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Everything met my expectations. Very well done. Will not hesitatate to use again.

William J.
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Customer did not leave a comment.

Philip E.
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Customer did not leave a comment.

Paula M. | Overall Experience |
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Customer did not leave a comment.

KELLY H.
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Customer did not leave a comment.

Megan R. | First Impressions |
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Customer did not leave a comment.

Dalson I.
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Customer did not leave a comment.

Sarah G.
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Customer did not leave a comment.

margaret B.
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Customer did not leave a comment.

philippe b. | First Impressions |
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Usual great service. Thank you!

philippe b. | Overall Experience |
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Great service as usual. Thank you.

Ian M.
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Good people, good service

Paul D.
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The vehicle I rented is in bad repair. Specifically, the driver's side door needs to be repaired or replaced - the lock does not function, and it does not open properly.

Chandler M.
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Customer did not leave a comment.

Mark W.
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The drop off location is correct.

Robert D.
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Customer did not leave a comment.

Julie-Anne P.
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It snowed today and the parking lot was a nightmare. I had the truck for 2 hours and it was even worse when I came back. The truck slid and I could not pull it to the door. 2 of the staff called in so there was 1 person cleaning off, warming up, inspecting trucks and trying to check people in and out as well. He did well but wait time was long.

James Philip H.
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Customer did not leave a comment.

odette d. | First Impressions |
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The staff are like Family to me there a awsome teem!!!

Paula M.
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The truck was dirty in the cab and back of truck. The check engine light was on. I was overcharged. The staff as usual are pretty rude. I had to rent a storage unit and the water from melting ice was going into the unit. I told the manager and she did nothing. I like to come to uhaul however the service is poor.

SANDRA H. | Overall Experience |
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Every time I went near my locker there were trucks in the way very inconvenient and I still had to pay full price

Allen B.
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Awesome service

THE B.
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The Charlottetown Uhaul has wonderful staff, helpful and friendly.

JENNIFER W. | Overall Experience |
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Customer did not leave a comment.

Carey Lynn W.
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Evrything was great thank you.

William W.
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Keep up the great service

Dan O.
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Awesome experience.

Miles W.
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Customer did not leave a comment.

STEVE W. | Overall Experience |
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We have used u haul for storage. Easy access and friendly staff

LYNDA H. | Overall Experience |
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Helpful knowledgeable staff Clean warm well lit facilities Easy accessible

Rachelle W.
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Make sure that the ice is cleared from the top of the truck, we had ice fly off of the truck while we were moving...could lead to a dangerous situation.

Allen B.
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U-HAUL Charlottetown was awesome Thank you so much!!!

barry M.
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Customer did not leave a comment.

Mario R. | Overall Experience |
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Great place to store your stuff. Very clean and easy to access.

ashley m. | First Impressions |
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I wish I could remember her name but I believe she is the general manager of uhaul charlottetown pei. I just want you to know she was excellent, friendly and I would use your services again!

sheldon L.
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Customer did not leave a comment.

Garth W.
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Customer did not leave a comment.

Michael C.
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Everyone there was super great customer service

yu S.
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Customer did not leave a comment.

Tom M.
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Very pleased with all aspects of the service. Helpful staff! Thanks

THOMAS R. | Overall Experience |
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very satisfied for storing pianos

nick M.
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There was some ice on the roof of the truck that came down and could have been a hazard. Possibly check this for future. Otherwise all good!

Darlene M. | Overall Experience |
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Awesome customer service and knowledgeable- friendly gals and guys. So helpful - very pleased with everything- hats off to all you guys. But the excellent work :-) !!!!!

Tevfik G.
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Customer did not leave a comment.

Chad L.
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Customer did not leave a comment.

Tracey M.
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Customer did not leave a comment.

GEEVARGHESE A.
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i planned my move almost 3 weeks before and i booked a 15" truck. And the person there told me that they have a 15" truck available for the date i booked for. But when i went to pick the truck they said they dont have 15" truck so they gave me a 26" truck and a broken trailer to to trail my car. Then i got stuck because i have to empty my apartment and i have to move to Ajax. it was terrifying experience, i had a breakdown on the way around 3 in the morning and the mechanic came after 6 hours. i had to stay inside the truck waiting in the cold weather. waste of time, money (in terms of gas because big truck more gas), and cold weather. After i reach on Ajax right before 24 hours to return the truck someone called with an offer of 1 month free storage as compensation, then i told her that i have already unloaded my stuff. she didn't said anything more just hanged up. I have been using UHaul for all my moving, not only my moving even for my friends moving i had always went with U haul. But from my last experience i wont use or recommend Uhaul to any one even to my enemies.

David O.
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Customer did not leave a comment.

Jessica J.
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The experience would have been great but the encounter I had with one of the employees upon returning the equipment left a sour taste in my mouth. When I asked questions about pricing etc I found him to be very short, using a rude tone of voice, and almost condescending. I just felt his customer service skills to be very poor, and he had very little patience for me it was if anything I said annoyed him. I believe his name was Kyle at the Charlottetown location.

Jayson K.
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Customer did not leave a comment.

DOUG T.
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I only needed a small truck got stuck with a twenty foot ended up half full drove for twenty hours used close to 700$ worth of fuel not happy

Mark J.
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Nothing ,all was fantastic,great staff,wouldn’t change a thing

Jeremy C.
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Rented closed trailer from Charlottetown. great equipment. Good to load and haul. Easy to hook up and disconnect. However, the customer service attendant needs an attitude adjustment - She was very unpleasant to deal when taking out the rental and finalizing the paperwork.

Charles M. | First Impressions |
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This location is the best. The young ladies behind the counter were extremely courteous, polite and a pleasure to deal with as they were last summer as well. Drop off was a breeze. Thank you Charles

Curtis J.
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Customer did not leave a comment.

David S.
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- put winter tires on the truck (or at least ones that have tread left) - let customer know ahead of time that the truck only carries 2 people and does not have a ramp

Charles M.
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This location is great and the 2 young ladies I dealt with were extremely polite, well mannered and very friendly. The same as last summer when I dropped off a trailer.

Rhea R.
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Customer did not leave a comment.

philippe B.
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I received the usual excellent and friendly service! Thanks!

Maigan N.
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Amazing customer service by a blonde woman who helped check out my vehicle. Very impressed.

Tammy B.
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The lady that took my reservation from start to finish she was awesome unfortunately I forget her name but it’s associated with my contract Tammey Barnett and she’s really good at what she does .

Courtney J.
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Great and friendly service as always! Thank you! The Johnstons

Neil W.
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Very professional staff . Very nice . I am very satisfied with them and the dispatcher in Winnipeg.

anna f. | Overall Experience |
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Overall, good experience

Anna F.
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Customer did not leave a comment.

Jeffrey L.
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Customer did not leave a comment.

Denise D.
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Customer did not leave a comment.

Vernon F. | Overall Experience |
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The facility is very efficient and the staff are always very friendly and helpful.

Yves B.
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Customer did not leave a comment.

Tim A.
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I was told that if I was an extra day because of Ferry delays I would be charged, BUT I WAS CHARGED AN EXTRA DAY

Robert M.
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Customer did not leave a comment.

lowell S.
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Customer did not leave a comment.

david M.
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On the evening of Dec 5 I picked up an open tailor. It was dark and did not measure the box. The previous day when ordering I asked the size of the box and they said 4x8. I assumed it was 48 inches wide x 96 long. After driving that night over 150 miles to pock up an ATV discovered the box was only 40 inches wide. Had to return with no ATV as it is 44 inches wide.. Questioned Uhaul as to size and did not receive not much of a response. Paid fr . Not a happy camper. after driving 300 miles and no ATV to return D Mosher.

John C.
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Customer did not leave a comment.

Charles J.
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the staff need to be more attentive to the customers concerns. They just assume you have a cell phone, and data to boot. they seemed more concerned about their own cell phones.

GORDON D. | Overall Experience |
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While the staff were excellent and the location very convenient, I was dissappointed that the unit I was provided had what appreared to be mold on the back left corner walls & had a dirty floor.

paul F.
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Enlarge the space particularly for parking and maneuvering rental equipment and enlarge storefront.

Matthew D.
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Male staff member seemed bothered that I vlwas returning my trailer, wanted me to back in the trailer between two trailers, and I recommended just pulling through forward, which pissed him off. He then decided he'd just use the trailer Jack and walk it over the 15 feet, and I said "perfect, easy enough" his response was "yeah, for you"...;I laughed, thought what an idiotic thing to say, and left him. What a dick.

noralee g. | Overall Experience |
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Easy access and helpful staff

Lawrence O.
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Customer did not leave a comment.

Gagandeep S.
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Customer did not leave a comment.

Howard Z.
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Customer did not leave a comment.

Jason A.
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Customer did not leave a comment.

jamie e. | First Impressions |
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Excellent service very friendly

jamie E.
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Customer did not leave a comment.

Craig T.
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Excellent service. Fast and efficient. In and out pickup with no delays and a hasslefree return.

Mark H.
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Went in on the 22 and the manager made me wait a hour and a half to get my trailer cause she has a sore arm which was fine I got a couple other things done I asked to get the contract signed right away she really didn't want to do it found her very unfriendly..tried to get out of the yard and they have this area so clogged up it was a task to get out of which there should be a clear path to get in and out...return thr equipment one girl standing at the front counter stuffing her face with pizza and pizza boxes and food all over the work counter only thing she said to me was someone was outside already looking at the equipment instead of greeting me upon arrival she continued to eat ...everytime I go to this location the staff makes you feel like you are a burden on them and they really dont like to go out of their way to help people

Bert S.
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Customer did not leave a comment.

Dan T.
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Staff were very, very helpful with all of my questions and concerns. I highly recommend this location and the personnel working there.

Michael W.
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Staff, knowledgeable and very helpful. Super Friendly and efficient. BEST Uhaul centre!!

Edmond C B.
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Customer did not leave a comment.

tony h. | First Impressions |
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Staff was understanding and accommodating

Anthony H.
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n/a

Charles A.
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Customer did not leave a comment.

Brian M.
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Customer did not leave a comment.

pueuetanist R.
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The truck I got was in pretty bad shape mechanically but over the service was good

D M.
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Trailer worked great. No issues

Alanna R.
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Excellent customer service

Peter H.
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thanks for the help, it was great and yes I will use your services again

STEPHANIE D.
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The staff onsite is very rude and unhelpful. Very abrupt and the vehicle we booked was not available. We ended up having a larger vehicle which cost more in gas. we were also overcharged however that has since been refunded. some customer service training for the people in the office would be very helpful to your business.

Karl H S.
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Customer did not leave a comment.

Anne L S.
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Customer did not leave a comment.

ruth T.
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The young man and young lady that arranged my rental were very efficient and helpful.

Christopher H.
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I would recommend this location to others as it’s the only option in the area. However, we were charged the $20 convenience fee for dropping off after hours even though we self returned using the app. Emailed the location regarding this and have not heard back. Also, when reviewing the insurance add on option the associates need to clarify its charged per day and not for the duration of the rental. We expected a $10 total insurance charge but it was actually $10/day. Not clarified upon pickup. Overall experience here mediocre.

Marina M.
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Customer did not leave a comment.

Gordon S.
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Everything went well.. easy smooth booking Very pleased...

Marlee S.
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Staff is superb, courteous and helpful. The existing system for processing payments is outdated, slow, cumbersome and needs to be updated. The after-hours checkin procedure is a nightmare. The very thought of charging a customer $20 unless one complies with this checkin system is a prime example of a company putting its convenience ahead of the customers. I should not be the one to do the job of your employees. If indeed there is a problem in getting trucks checked in at the opening hour of the next business day, perhaps an employee should start work an hour prior to the actual opening of the business....duhhhh....Customer satisfaction and ease should be your number one priority and this system of checkin gets a big "F" from me. .In any event, if I have to do the after hour check in again next month when I will be renting a truck again, I'll be looking for another company to rent from.

Philip E.
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Customer did not leave a comment.

Philip C.
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good service in the store is faster and better than web registration and return

David P.
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All was great

Lindsay N.
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Help full and pleasant staff

Bob M.
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Inside the cab had coffee spills on the console. It was raining when I picked up the truck. My first stop was Canadian Tire to buy new windshield wipers.

Brynne E. | Overall Experience |
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No complaints

Scott S.
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Customer did not leave a comment.

wayne m. | Overall Experience |
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Refund should be given to customers if. They are out of unit two weeks early or even a week early would be good customer service

Tom P.
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Customer did not leave a comment.

jane M.
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Katrina was very knowledgeable and helpful. She ensured that all of my questions were answered and seemed very proud of the work she was doing. You are fortunate to have such a dedicated employee.

Chris R.
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Free coffee

Ronald M.
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Nothing

Laurance B. | Overall Experience |
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Sorry we had to close out our storage rental units. After 2 years, our PEI house ahs been built. Excellent service at this U-Haul location.

Brent A. | Overall Experience |
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Great

Mohammad R. | First Impressions |
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fast and helpful staff.

Philip H. | Overall Experience |
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Great experience

Bonnie G. | Overall Experience |
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Excellent

Rob C. | Overall Experience |
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was very clean, and staff helpful as I was in a pinch which they helped me get out of..

christine m. | First Impressions |
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I am pleased with your staff, your company, no disputes ... this is my second time round with your company, I would recommend you quicker than another storage company. Thank you

KEN C. | Overall Experience |
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No thanks

LOWELL R. | Overall Experience |
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Excellent Facility and Staff

Mark H. | Overall Experience |
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I think that when using the storage that there should be a weekly rate as well iwas out the day my unit was due and they wanted to charge me a full month

arthur c. | First Impressions |
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Great service and friendly staff.

Dorothy W. | Overall Experience |
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It would be more convenient if the truck had been full of gas and we were required to fill it before returning.Partly full is difficult to gauge.We thought we had filled it but still paid $10 when it

karen a. | Overall Experience |
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No complaints

kendall b. | Overall Experience |
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Great service

Philip H. | First Impressions |
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Great customer service!

KEVIN E. | Overall Experience |
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great all around will do again if needed

christie r. | Overall Experience |
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Convenient and easy access.

Karen R. | Overall Experience |
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Units need some maintenance badly

GEOFFREY R. | Overall Experience |
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Easy to use, there is a canopy to keep you dry while loading if it is raining or snowing. Bathroom on site. Lots of trollies. Wide hallways. Office staff are beyond helpful.

WENDY B. | Overall Experience |
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Never had any issues whatsoever, always felt my belongings were secure. Building always clean and well lighted. Carts were always available.

Atlantic Canada O. | First Impressions |
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It was very easy to rent our unit. The person who waited on my was very efficient.

Charles w. | Overall Experience |
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The staff member I dealt with when setting up the locker initially was very unhelpful. There was also a thick layer of ice in front of the locker that made accessing the locker dangerous.

JILL S. | First Impressions |
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Thank you!

Renee B. | Overall Experience |
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Closure hours to early

sonya m. | Overall Experience |
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The Staff are very good and very helpful and effiecient

Falina D. | First Impressions |
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Very helpful staff, nice clean user friendly facility.

Stacey B. | Overall Experience |
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I had a horrible experience not because of sraff but bevaise of the ppl i chose to entrust with my belongings as well as in my life. Now i lost it all.

Cathy M. | Overall Experience |
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Was pleased with the storage facility.It was clean,I was glad that it was available till seven in the evening which may it possibly to get access after five in the evening.Your service was excellent.

William M. | Overall Experience |
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The emloyee who rented the traier to me was mean and nasty.

DAVID B. | First Impressions |
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Great service.

Darlene M. | Reservation |
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Wasn’t great at 1st had to call a 1-800 # girl Wasn’t knowledgable found out we had no trailer and I lost out on my FREE month Was not happy about that. Girl at store (w) glasses was great.

Kim M. | Overall Experience |
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The door to my unit was overly "sticky". Pull-down rope was rotten and broke so I replaced it. Big moving trucks should not use summer tires in Canadian winters. Minor complaints, but I am happy with.

MAURICE M. | Overall Experience |
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This facility was an avarage storage facility, nothing more nothing less.

Marty G. | Overall Experience |
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Good stuff

janice m. | Overall Experience |
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Very happy with experience. My daughter had used facility a few months ago and recommended your facility. Convenient, easy access, canopy for protection from weather to unload was great and carts!

Fred B. | Overall Experience |
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A good clean and safe place to store your stuff.

Kim M. | Reservation |
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Only average. Storage locker roll-up door only stays up if run fully up, but crappy nylon rope broke, so that's a risky move. Row blocked at one end by parked cars forcing us to back out with large tr

dennis e. | Overall Experience |
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Staff we’re great! U-haul policy didn’t allow me to rent for a week...which was all I needed a storage for. So I paid a month fee for a starage unit that sat empty for 3/4 of the term. A rip off.

Hannah W. | Reservation |
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Things been great since rented a storage unit I haven't had any issues with any of them about anything the employees at uhaul been nice and polite when talking to them

Cindy R. | Overall Experience |
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Great facility, climate-controlled and very secure. I’d recommend to others for their storage needs.

Wendy K. | Reservation |
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Everything went smooth and the staff were very helpful with all our questions

Carolyn T. | Overall Experience |
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Storage room was bright and clean, easy to maneuver around in. Staff was friendly, and would move trucks out of the way if need be. The manager can be a bit abrupt, but otherwise a good experience.

Kevin G. | Overall Experience |
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Very satisfied. Above excellent in all aspects

chesley g. | Overall Experience |
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EXCELLENT SERVICE AND STAFF VERY COURTEOUS. WOULD DEFINITELY RECOMMEND UHAUl To My Friends for all there moving needs.

Alan G. | Overall Experience |
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Your system of charging month by month is not in anyway fair. I moved my things August 2nd and was charged for a full month! 195.00 for 2 days. Is there not a way to charge by the day?

Cindy N. | Overall Experience |
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I would definitely use U -Haul Storage again.

karen a. | Overall Experience |
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No comments

Mike M. | Overall Experience |
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I cancelled my locker because I realized too many things that I would never use again. The staff are great.

Shaine G. | Overall Experience |
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Katrina and her team are always helpfull . Top notch service at the charlottetown location

MICHAEL P. | Overall Experience |
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For the units inside (the ones without outside access) you cannot access them after a certain time of the day (depending on the day and their schedule). Other than that, 100% staff and facility.

John M. | Overall Experience |
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great

Vernon P. | Overall Experience |
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Felt my belongings were safe left at this storage location

george b. | Overall Experience |
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Very Good Service George

chesley g. | Overall Experience |
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Very happy with service

Shirley S. | Overall Experience |
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Thanks Katrina

Alex M. | Overall Experience |
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Being open letter during the week would be great.

OPPORTUNITIES A. | Overall Experience |
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Pymt issue - As a Gov't dept we were paying through Arizona on credit card (cc). U-Haul indicated paid but some payments were never showing on our cc stmt. Switch to online acct pymt which worked.

donna h. | Overall Experience |
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Got different responses and prices for inquiries about my move. Tried to charge me nearly $100 more in mileage than I was quoted, threatened with collection agency when I refused... took a supervisor.

Donald L. | Overall Experience |
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Kara was awesome. Despite the country-wide computer meltdown, she remain calm, cool and collected while under pressure from the backlog of people who needed help. If there were 6-stars, she'd get 'em!

No reviews have been submitted for this location.

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