Customer Reviews for U-Haul Moving & Storage of Charlottetown

2 752 évaluations

18 Capital Dr   Charlottetown, PE C1E1E7
(18 Trans Canada Hwy)

(902) 626-3320

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(902) 626-3320

18 Capital Dr
Charlottetown, PE C1E1E7
(18 Trans Canada Hwy)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Steve M. 
Évaluation :
3

Have better verbal communication with your clients. I was very frustrated when I received a phone call a full day before I was to return, telling me I am late and subsequently charged me a late fee. All could have been avoided with better communication.

Calem S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FRANK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny N. 
Évaluation :
5

Nothing comes to mind. Ive tried other truck rental companies in the past and none have been so painless as UHaul. Thank you immensely for that.

Eva B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anoop M. 
Évaluation :
5

The personnel was extremely helpful and did a fantastic job. It would be nice to have a spot designated on the UHAUL lot to take off the trailer/auto transport.

Jenna M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Craig S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mitchell F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Errol R. 
Évaluation :
5

nothing...everything was great

Barbie M. 
Évaluation :
2

I was treated very poorly from the moment I walked through the door by one female employee. I guess the worker was having a bad day or something because she was extremely impolite and borderline aggressive with me. We were having issues getting my ID verified through the app and I could sense the tension in the air. The entire exchange was very unprofessional and caused anxiety. There was no conversing with this person - she was defensive with every aspect of the interaction. When asked about pricing, I was given the demeaning response "I know the prices are correct...I do this for a living, this is actually cheaper than what it should be for an in-town rental". Similarly, the cab of the vehicle was nice and dirty with sand/mud; the truck obviously had not been wiped down before I picked it up. I usually choose U-Haul because of the convenience, reliability, cleanliness, great prices, and friendly service, but after this experience at the Charlottetown location - I may consider an alternative while I am living here because the service I experienced at this branch the other day is not up to U-Haul's standards. If you have any further questions, please do not hesitate to reach out. Merci.

Beau B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

malcolm M. 
Évaluation :
1

More people working who know what they're doing!!!

Soubhi A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sylvia Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

neil H. 
Évaluation :
3

The manager displayed a very condescending attitude when I called with what appeared to be a problem with the size of the truck we were given.

Cindy H. 
Évaluation :
5

Friends efficient service.

Rosemary B. 
Évaluation :
5

The location was clean and organized, well stocked, and well staffed. The van we rented was in excellent condition. But, honestly, the employee who served us was the best part of the experience by far. I believe his name was Kyle, and he did an exceptional job. Whatever you're paying him, he deserves more. He is an excellent ambassador for your business!

Ed M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth R. 
Évaluation :
5

Leaving with the gas tank full and returning full is much more convenient

David P. 
Évaluation :
2

I came to rent a Uhaul truck and spent around $300. I only asked to leave my car there while I use the truck and they told me NO and if I left the car the would call a tow truck. They have plenty of parking space there and in worst case I could use the same spot that the truck that I rented was using. Very bad customer service

Santiago R. 
Évaluation :
5

One of rear back up lights not working, Probably should have been checked prior to the rental.

Elizabeth G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hoa D. 
Évaluation :
5

Attendant Sam was brilliant

Maria K. 
Évaluation :
5

Staff were excellent , no issues encountered. This location is extremely convenient for me, Katrina runs a great shop.

Thane M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha M. 
Évaluation :
5

Very accommodating on such a short notice. Awesome

DERRICK P. 
Évaluation :
5

Great service thank tou

serge L. 
Évaluation :
1

The truck was filthy so dirty that I was not even confortable sitting in it.next the truck was not maintained at all the driver side wiper blade did not clean the windshield also the the windshield water spraying jet did not work on the driver side moreover there was something wrong with the driver side door when it was closed there was a gap left in it as if the door was bend and even we could see through that gap and from there so much cold winds came in it made me freeze throughout the trip . I feel like I was given the worst truck that the store had to offer.

JAINEETSINGH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexzara D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATASHA M. 
Évaluation :
3

You gave me a truck that had serious transmission and brake defects and was dangerous. And you knew it.

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew V. 
Évaluation :
5

Staff very friendly and very helpful when returning the truck.

Jacinta M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Benoit V. 
Évaluation :
5

same as other page

Rick P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeanette g.  |  Expérience générale 
Évaluation :
5

I think this specific location operates exactly as it should. Very friendly , accommodating and professional staff. I haven't been disappointed once dealing with them. I hope it stays this way... :) Cheers

Sergey V. 
Évaluation :
5

Clean truck, and knowledgeable friendly staff.

NATASHA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liangyu T. 
Évaluation :
4

Very speedy service on my return.

frank J. 
Évaluation :
5

All the staff were friendly, kind and helpful. Merci.

Douglas H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bill H. 
Évaluation :
4

Wonderful Staff ***** Thanks Peggy

margaret s.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

bob C. 
Évaluation :
1

Improve the online check in system for when you want to pick up the truck on off hours. Tried to pick up truck at 8 am, the online check in wouldn't work so I struggled with this for over an hour and the person on the phone didn't know what was wrong either. Very dissatisfied with how that process worked. I will never rent and pick up a truck using the online check in

Brodie M. 
Évaluation :
5

Uhaul should avood hassle and illegal embarassmemt of their clients.

Cristhiano C. 
Évaluation :
5

All good

larry A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrienae K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aaron W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan C. 
Évaluation :
5

Most definitely access ur services again in the future and continue to recommend ur facility to my friends & neighbors. Wonderful!

Brenda C.  |  Expérience générale 
Évaluation :
2

Just found the staff to be a little unprofessional

Kristina H. 
Évaluation :
5

Really a hassle free process. Guys working in Uhaul is very keen in updating us with all the information's required. Please dont hurry at the last minute, these guys cannot take last minute bookings. Vehicle condition was so good and well maintained. Easy to use mobile link with all details for the hire. So its paperless work during shifting. Thank you U-haul.

SACHIDHANANDAN R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Evan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D.  |  Premières impressions 
Évaluation :
5

Absolutely great service and help. The only positive part of an Absolutely horrid day.

PHILLIP LEO L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pascal C. 
Évaluation :
5

All very good

DAVID P. 
Évaluation :
2

Get them windshields scrapped off and work on manners

Matthew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
4

Overall pretty much happy.... definitely will recommend.

Rick A. 
Évaluation :
3

I reached a uhaul for two weeks andnever got to use it because they gave me the wrong one and I had to return it. They took off 4 days and gave me 1 month storage. It costed me almost 500 so I'm out that money for their mistake.

Elizabeth M.  |  Premières impressions 
Évaluation :
1

Customer service is really bad, they barely explain anything and it seems like they are the owners and they dont care. Lady at the reception is really loud and if you ask her question she becomes furious. They didnt even bothered telling us the location of the truck and told us it is in at the front of store and we spent 15 minutes looking for it and later on they told us it is close to storage unit. As well as truck is completely rusted and its back door will not open easily. Also the truck wasnt clean, i didnt wanted to talk to them after such a rude behaviour so i left with the truck. I wish i have checked this locations review before going.

fahad J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lowell S. 
Évaluation :
5

Have dealt with them for over 20 years and am still as satisfied. Younger staff had come and gone over the years, but service and kindness never suffered from it. I would say that excellence and professionalism of management has something to do with it

Ginette m.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick T. 
Évaluation :
2

For some incredibly bizarre reason there is no parking on site so we had to park at a mall 2 blocks over and walk along the road. We will not be using this location again

KIMBERLYC B. 
Évaluation :
1

The U haul website has movers you can hire so I did, only to find out that these people are not connected with Uhaul!? What kind of service is this ? I was stuck with no helpers!

GARY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pauline M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER G. 
Évaluation :
3

Have some parking spot for customers, not just 15 mins spots. Or let the customer knows ahead that there isn't any spot for parking.

YILAN L. 
Évaluation :
3

Winter tires work wonders so you do Not get stuck in your plowed driveway and have to pay $100 to tow truck to get out of driveway to road

JESSICA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammy c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rod S. 
Évaluation :
4

I was over charged.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samara W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Graham N. 
Évaluation :
3

Truck only had one functional headlight. Could hardly see the road. Front driver side door had to be slammed about as hard as you could just to get it to close

Sandy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN F. 
Évaluation :
5

We had no issues at all. Everything was ready at pick up. We had great service

JONATHON A. 
Évaluation :
5

The woman at the counter was super awesome and friendly The guy that helped me attach my trailer went above and beyond helping me getting it attached When i pulled back in to drop off the trailer, a fella was doing something else and stopped what he was doing to assist in parking and detaching the trailer great service

Steven S. 
Évaluation :
5

Brandi Was very helpful and did everything she could to make the transaction go smooth.

DONALD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNHARD O.  |  Premières impressions 
Évaluation :
3

Windshield wipers were in poor condition, and no washer fluid to clean windshield. No snow brush to clean windows of snow and ice and the workers made absolutely no effort to help. The workers personalities made you feel like you were disturbing them and taking up their time.

christopher M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony L.  |  Expérience générale 
Évaluation :
5

You guys and gals just keep on doing what your doing UHAUL is my go to for all things move related

Allen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAVPREET S. 
Évaluation :
4

hand sanitizer was empty or not working when I entered the store. In these times of Covid pandemic sanitizers need to be available to in-store customers.

Cecil W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabel A.  |  Expérience générale 
Évaluation :
5

Great service, friendly staff.

Vanessa H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANIE C. 
Évaluation :
1

Very rude and unreasonable management (at least I believe it was management I spoke to). Fuel needle ever so slightly on/below the 1/4 tank line (which was the amt in the tank when I picked up, although had no proof).....actually the needle read slightly lower.... but I reasoned was pretty much 1/4 tank at pick up. Upon return, it was at the 1/4 mark when gassed up but obviously read ever so slightly below it (as can be seen in the picture) after driving from gas station to Uhaul depot to drop off .....another $2 worth would put it back. Because of this, Uhaul decided charging me $60+ for fuel surcharges etc was fair!! Unbelievable! Fundamentally and morally WRONG! Couldn't get anywhere with the person I spoke to at the Charlottetown depot when I called. She would constantly interrupt while I was speaking. Very, very frustrating!! I called the toll free # at Uhaul and spoke to an agt there. Completely different experience. The agent was kind....and patiently listened to what I had to say. Thanks to her I was able to have this fee refunded back to me. Sorry, but after this experience, I would not recommend this location to anyone!

Shawna H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENIAMINO L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ranjithkumar P.  |  Premières impressions 
Évaluation :
3

There was a discrepancy in the gasoline level quoted when I received the vehicle and when I returned the vehicle. Apparently I'm suppose to be filling the tank more than the level I received it. I'll rember that for next time.

JOSHUA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

edwin s.  |  Expérience générale 
Évaluation :
3

overhead bay door needs lubrication badly u-haul security locks fill with water then freeze space worked great for my needs and was clean

jerry w.  |  Expérience générale 
Évaluation :
1

I ordered dolly and it was wasn't available at the location. As a result, my moving got a lot harder because of that. If they told me in advance that dolly was not available when you pick it up it would have been helpful but they never did. Upon my pick up, I dealt with two employees. A lady and guy. The lady was very unfriendly and I really felt mistreated as a customer. The guy was so so. U-Haul really needs to train their employees with courtesy and respect

BRIAN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael o.  |  Premières impressions 
Évaluation :
5

Always good with uhaul

david s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harley D.  |  Expérience générale 
Évaluation :
5

Very good staff every time; must be doing something right with training!

thane a.  |  Expérience générale 
Évaluation :
4

I have had my storage unit for 11 years now. I use it for work only

LINDA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERTRAND F.  |  Expérience générale 
Évaluation :
5

Helpful staff and easy access to a clean unit.

beth p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COURTNEY ALANNA P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL M.  |  Expérience générale 
Évaluation :
5

Good experience

Jason M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEC W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gail s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Landon H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELDON L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALISA T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander J.  |  Expérience générale 
Évaluation :
4

Charlottetown office staff are exceptional.

kim n.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hubert H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth Richard J.  |  Expérience générale 
Évaluation :
5

Fantastic service.

Jared B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rennie v.  |  Expérience générale 
Évaluation :
5

I had to place my stuff in storage and go home early due to COVID. The U-Haul website made it easy for me to go online and pay for more months of storage without any hassle.

vanessa c.  |  Expérience générale 
Évaluation :
5

Rented a storage unit and several trucks over the last year. Staff are always very friendly and helpful.

(Barbara) lynn C.  |  Expérience générale 
Évaluation :
5

Considering this was an emergency, it was great that everything could be done online with no wasted time. It was easy, convenient and time efficient. Merci.

Shelly M.  |  Online Move In 
Évaluation :
3

Storage room was not clean. Staff member was not very helpful.

HZPC A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

william/Brandi a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taylor S.  |  Expérience générale 
Évaluation :
4

Only concern was no discs locks available.

Kenneth Richard J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter B.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Perry S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio J.  |  Online Move In 
Évaluation :
4

Very efficient staff, knowledgeable and helpful

F M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fay L.  |  Expérience générale 
Évaluation :
5

Our assistant was knowledgeable, helpful and competent.

Dawn K.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SUSAN W.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NORA S.  |  Expérience générale 
Évaluation :
5

Toye only issue was sometimes needing to request the movement of equipment to access my unit (making it inconvenient to access after hours). Staff were always helpful tho. It was an enjoyable experience because of that

Devin B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory G.  |  Expérience générale 
Évaluation :
5

- Short dark-haired lady at the U-Haul site was a little testy during our initial contact a week ago as she was attempting to wait on four clients at the same time (and phone was ringing). However, the two young fellas I delt with when I put my stuff in the storage unit were very helpful and courteous. Will probably be storing stuff for two months. So far, so good !

Roger R.  |  Premières impressions 
Évaluation :
5

Always use Uhaul for my moves. Very professional!

CHRISTOPHER B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy Q.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

betty m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald M.  |  Premières impressions 
Évaluation :
4

The staff at 18 capital drive, Charlottetown, PE was very helpful and took care of me after a complete failure of booking online and ALSO calling a few hours before arrival to confirm my reservation. The employee I spoke with on the phone (some where in the USA) said everything was good for my reservation, however once I arrived I actually had no unit that I reserved. Not sure how that blunder happened but it was a huge mistake on uhauls part. Fortunately the staff took care of me.

Casey C.  |  Premières impressions 
Évaluation :
1

I booked a 5x10 room online that was advertised for a 1- 2 bedroom house up to 1200. My house is 2 bdrm and 950sq ft and there was no chance it would fit. I ended up upgrading last minute to a 10x10 after staff agreed the 5x10 wouldn't suit and denied that this room is advertised to hold that amount even after I was able to show them the online posting. The paper pamphlet I was given at check in stated at 10x10 room was $134, but I later found myself charged for $169. Worst of all, it still didn't fit the things from my house. I've had to store things at 2 other friends and family locations. I felt like uhaul bait and switched me at least twice. When I checked online for access hours I found access hours to be 5am to 10pm. While I was moving things into my unit I was told they close at 8 and I had to leave. When I asked about the 10pm close I was told that only applies to outdoor units and my indoor unit closes at 8. Why was I given an access code for the building if it closes and I'm not allowed in again? This issue caused me to take a 1/2 full cargo truck back to my house 30 km away, and make a second trip in the following day.. doubling my milage and my expense. Essentially every important advertised feature of the unit was unclear or downright misleading. After spending $600 on boxes, a truck and a room I'm thoroughly disappointed and will be leaving a particularly harsh review on Google as soon as I'm able to get the chance to do so. My issue is not with your hours, policy, or prices.. my issue is that none of these things were clear when booking and in a crunch at moving time I had NO choice but to use your services and pay whatever you asked, and that felt awful. I would not recommend uhaul to anyone and will be doing research into other options for my next move.

Chantelle S.  |  Online Move In 
Évaluation :
3

I thought the facilities floors throughout could be a little more cleaner.

Perry S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

randall m.  |  Premières impressions 
Évaluation :
4

Thank you .will use again

donnie m.  |  Expérience générale 
Évaluation :
5

The staff were very HELPFUL when a few glitches came up.. Kyle was pleasant & very helpful on the phone trying to figure out what had gone wrong.. Brandi was patient as well when I came to the office... While waiting the day checking in I had observed a few of the customer interactions & YOUR STAFF was very professional...

Carol K.  |  Premières impressions 
Évaluation :
4

My first time using UHaul storage. My only negative comment is about the carts. They were well worn and pretty grungy. The storage unit was clean and easily accessible.

Elizabeth W.  |  Expérience générale 
Évaluation :
2

Everything was fine for the first 5 years but since the Covid19 crisis I lost my job and fell behind in my payments and that's when all my good thoughts about U-Haul went out the window. My storage unit contents were taken and sold along with personal stuff that can't be replaced. The staff at the Charlottetown facility we're helping me but the aholes Kyle Rutherford out of the Denver office had no sympathy to my plight. I hope many unfortunate things fall upon him and see how he likes it when he's treated like a piece of garbage!!!!! Kevin Skrenka

KEVIN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phil h.  |  Expérience générale 
Évaluation :
2

Arrived half hour after closing and two large trucks parked blocking easy access to rental unit which was directly behind the drop off area so in order to unload into storage unit had to block off all entrances to a full row of units.

Cody M.  |  Premières impressions 
Évaluation :
5

I found the staff were very helpful in determining an ideal size of storage locker for my needs last July. The locker I choses was clean and secure. I appreciated their experience in directing my choices for packing materials and boxes. The moving van was in perfect running order and the inside of the cab and the box had been properly cleaned and sanitized.

timothy m.  |  Expérience générale 
Évaluation :
4

It is/was often more difficult than it should be to access my unit due to storage of trucks in front of unit. That was the only disappointing aspect and consistent

Peter H.  |  Expérience générale 
Évaluation :
2

Everything was as per usual for a storage facility except for two very irritating aspects: 1. The cheaply made and poorly designed locks froze solid with ice every time it slipped below freezing and there was a precipitation, necessitating a trip to the office to get a propane torch to blast the lock with. . 2. The poorly designed lot was so crammed full of Uhaul vehicles and trailers that most times you tried to access your locker unit, something was blocking your way and you either had to ask them to move it or you had to park away from it and squeeze by the vehicles. I needed weekly access to my locker and due to these two factors, I left. .

Tom H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOBUS S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M.  |  Expérience générale 
Évaluation :
2

I have been to the site multiply times and every single time I have been there a truck has been parked in front of the door. I found that the pricing was high to have the inconvenience of having trucks blocking your door especially since I am paying for a drive up storage site.

Lilly M.  |  Online Move In 
Évaluation :
4

I am still renting the unit. Sales person was extremely helpful. Just started using the storage unit. Have not moved out. So, really difficult to comment, except on the great help from the salesperson.

elizabeth W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alexandre s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

101199 p.  |  Expérience générale 
Évaluation :
2

Lady in office very rude

SHIRLEY K.  |  Expérience générale 
Évaluation :
5

It was quick and easy! My spouse and I were having trouble getting access to other storage units, we couldn't believe how quick and easy this process truly was! Well done.

Patricia B.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary T.  |  Expérience générale 
Évaluation :
2

The app is very frustrating and Not user friendly. The camera did not work on more than one occasion. It kept asking for an alternative phone Phone number I put three different ones in but it kept asking. There are questions that I can't answer . I did not enter the building so how can I comment. Maybe consider a N/A button

Ken P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M.  |  Premières impressions 
Évaluation :
5

Very satisfactory customer service. Facility well managed. had no problems storing my stuff here over the summer.

jaycob b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

donald c.  |  Expérience générale 
Évaluation :
4

The representative was very friendly and upbeat. Very quick and professional. Made sure my needs were met and gave instuructions for access. He was very kind. Offerred great storage options good for my budget and space needs. Recommend to anyone needing storage.

pammala s.  |  Premières impressions 
Évaluation :
5

Very helpful and friendly staff. Made it easy to move my belongings in after the Covid 19 closedown of College and assist me in getting my bags transported home again.

Megan R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rowen G.  |  Expérience générale 
Évaluation :
3

Price is a little high and not being able to excess the storage unit unless the office was open didnt work for me, I work 12 or more hours a day and if I needed in at it I wasn't supposed to go.

Kevin Q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken S.  |  Expérience générale 
Évaluation :
5

We are happy with your service .

Udaya P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff C.  |  Expérience générale 
Évaluation :
5

The best service I have had dealing with U-Haul ever, never had a problem and they were always helpful and a accommodating .....thanks John Davis

Albert D.  |  Expérience générale 
Évaluation :
2

The storage unit was a mess when we got it and dirty was not worth the price was dissatisfied

angela f.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammad A.  |  Online Move In 
Évaluation :
5

My family has used uhaul for years and will comtinue to do so . We have always had good service and been well taken care of i will definitely recommend this company

Lauralee O.  |  Expérience générale 
Évaluation :
4

When we originally dealt with the staff at your facility, there were 2 ladies at the counter and they were extremely helpful, polite and happy, which I commented on in a previous review. Returning a few weeks later and there was a different lady at the counter. She was not cheerful she was actually rude, when all I needed was info on a rental truck to use on a round trip to Ontario. We ended up using a different rental company mostly because of her poor attitude. More than once but less then 5 times when arriving to access my storage unit there was a car parked in front of the area used to load or unload your vehicle yet no one in the actual facility. It was the same car each time which leads me to believe it was the people living above the facility using that area as a parking space. Very frustrating. Everything else was top notch. Regards Charles Meadus

Charles M.  |  Expérience générale 
Évaluation :
5

Good experience. We would use again. Billing on time. Thank you.

Gloria S.  |  Expérience générale 
Évaluation :
5

I am very pleased with every interaction I've had with U-Haul over the years. I would recommend them highly to anyone. Merci!

Jeanette M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cathy h.  |  Expérience générale 
Évaluation :
4

The staff at the storage unit are extremely friendly and helpful but I must say the manager there needs to be a little more friendly and helpful the staff were excellent the manager was not in the least

jamie e.  |  Expérience générale 
Évaluation :
5

I've used the U-Hall off n on for years,the staff r awsome n they treat me like family n i wish them all a SAFE working place!!

odette d.  |  Expérience générale 
Évaluation :
4

I did not answer question 4 positively as frankly I have had very uneven experiences with staff at this location. A refresher for all your employees on the importance of good customer relations might be helpful. Your newer staff were super yesterday.

Susana R.  |  Expérience générale 
Évaluation :
5

Staff are always very, very friendly, efficient and accommodating. They go out of their way to ensure top-notch customer service.

Maida W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN B.  |  Premières impressions 
Évaluation :
5

Excellent staff very friendly.

PEI Regiment M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paula M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan R.  |  Premières impressions 
Évaluation :
5

Usual great service. Thank you!

philippe b.  |  Premières impressions 
Évaluation :
5

Great service as usual. Thank you.

philippe b.  |  Expérience générale 
Évaluation :
5

The staff are like Family to me there a awsome teem!!!

odette d.  |  Premières impressions 
Évaluation :
1

Every time I went near my locker there were trucks in the way very inconvenient and I still had to pay full price

SANDRA H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER W.  |  Expérience générale 
Évaluation :
5

We have used u haul for storage. Easy access and friendly staff

STEVE W.  |  Expérience générale 
Évaluation :
5

Helpful knowledgeable staff Clean warm well lit facilities Easy accessible

LYNDA H.  |  Expérience générale 
Évaluation :
5

Great place to store your stuff. Very clean and easy to access.

Mario R.  |  Expérience générale 
Évaluation :
5

I wish I could remember her name but I believe she is the general manager of uhaul charlottetown pei. I just want you to know she was excellent, friendly and I would use your services again!

ashley m.  |  Premières impressions 
Évaluation :
5

very satisfied for storing pianos

THOMAS R.  |  Expérience générale 
Évaluation :
5

Awesome customer service and knowledgeable- friendly gals and guys. So helpful - very pleased with everything- hats off to all you guys. But the excellent work :-) !!!!!

Darlene M.  |  Expérience générale 
Évaluation :
5

This location is the best. The young ladies behind the counter were extremely courteous, polite and a pleasure to deal with as they were last summer as well. Drop off was a breeze. Thank you Charles

Charles M.  |  Premières impressions 
Évaluation :
4

Overall, good experience

anna f.  |  Expérience générale 
Évaluation :
5

The facility is very efficient and the staff are always very friendly and helpful.

Vernon F.  |  Expérience générale 
Évaluation :
4

While the staff were excellent and the location very convenient, I was dissappointed that the unit I was provided had what appreared to be mold on the back left corner walls & had a dirty floor.

GORDON D.  |  Expérience générale 
Évaluation :
5

Easy access and helpful staff

noralee g.  |  Expérience générale 
Évaluation :
4

Excellent service very friendly

jamie e.  |  Premières impressions 
Évaluation :
5

Staff was understanding and accommodating

tony h.  |  Premières impressions 
Évaluation :
4

No complaints

Brynne E.  |  Expérience générale 
Évaluation :
3

Refund should be given to customers if. They are out of unit two weeks early or even a week early would be good customer service

wayne m.  |  Expérience générale 
Évaluation :
5

Sorry we had to close out our storage rental units. After 2 years, our PEI house ahs been built. Excellent service at this U-Haul location.

Laurance B.  |  Expérience générale 
Évaluation :
5

Excellent

Brent A.  |  Expérience générale 
Évaluation :
5

fast and helpful staff.

Mohammad R.  |  Premières impressions 
Évaluation :
5

Great experience

Philip H.  |  Expérience générale 
Évaluation :
5

Excellent

Bonnie G.  |  Expérience générale 
Évaluation :
5

was very clean, and staff helpful as I was in a pinch which they helped me get out of..

Rob C.  |  Expérience générale 
Évaluation :
5

I am pleased with your staff, your company, no disputes ... this is my second time round with your company, I would recommend you quicker than another storage company. Merci

christine m.  |  Premières impressions 
Évaluation :
5

No thanks

KEN C.  |  Expérience générale 
Évaluation :
5

Excellent Facility and Staff

LOWELL R.  |  Expérience générale 
Évaluation :
3

I think that when using the storage that there should be a weekly rate as well iwas out the day my unit was due and they wanted to charge me a full month

Mark H.  |  Expérience générale 
Évaluation :
5

Great service and friendly staff.

arthur c.  |  Premières impressions 
Évaluation :
4

It would be more convenient if the truck had been full of gas and we were required to fill it before returning.Partly full is difficult to gauge.We thought we had filled it but still paid $10 when it

Dorothy W.  |  Expérience générale 
Évaluation :
5

No complaints

karen a.  |  Expérience générale 
Évaluation :
5

Great service

kendall b.  |  Expérience générale 
Évaluation :
5

Great customer service!

Philip H.  |  Premières impressions 
Évaluation :
5

great all around will do again if needed

KEVIN E.  |  Expérience générale 
Évaluation :
5

Convenient and easy access.

christie r.  |  Expérience générale 
Évaluation :
3

Units need some maintenance badly

Karen R.  |  Expérience générale 
Évaluation :
5

Easy to use, there is a canopy to keep you dry while loading if it is raining or snowing. Bathroom on site. Lots of trollies. Wide hallways. Office staff are beyond helpful.

GEOFFREY R.  |  Expérience générale 
Évaluation :
5

Never had any issues whatsoever, always felt my belongings were secure. Building always clean and well lighted. Carts were always available.

WENDY B.  |  Expérience générale 
Évaluation :
5

It was very easy to rent our unit. The person who waited on my was very efficient.

Atlantic Canada O.  |  Premières impressions 
Évaluation :
2

The staff member I dealt with when setting up the locker initially was very unhelpful. There was also a thick layer of ice in front of the locker that made accessing the locker dangerous.

Charles w.  |  Expérience générale 
Évaluation :
5

Merci.

JILL S.  |  Premières impressions 
Évaluation :
4

Closure hours to early

Renee B.  |  Expérience générale 
Évaluation :
5

The Staff are very good and very helpful and effiecient

sonya m.  |  Expérience générale 
Évaluation :
5

Very helpful staff, nice clean user friendly facility.

Falina D.  |  Premières impressions 
Évaluation :
3

I had a horrible experience not because of sraff but bevaise of the ppl i chose to entrust with my belongings as well as in my life. Now i lost it all.

Stacey B.  |  Expérience générale 
Évaluation :
4

Was pleased with the storage facility.It was clean,I was glad that it was available till seven in the evening which may it possibly to get access after five in the evening.Your service was excellent.

Cathy M.  |  Expérience générale 
Évaluation :
2

The emloyee who rented the traier to me was mean and nasty.

William M.  |  Expérience générale 
Évaluation :
5

Great service.

DAVID B.  |  Premières impressions 
Évaluation :
4

Wasn't great at 1st had to call a 1-800 # girl Wasn't knowledgable found out we had no trailer and I lost out on my FREE month Was not happy about that. Girl at store (w) glasses was great.

Darlene M.  |  Réservation 
Évaluation :
4

The door to my unit was overly "sticky". Pull-down rope was rotten and broke so I replaced it. Big moving trucks should not use summer tires in Canadian winters. Minor complaints, but I am happy with.

Kim M.  |  Expérience générale 
Évaluation :
3

This facility was an avarage storage facility, nothing more nothing less.

MAURICE M.  |  Expérience générale 
Évaluation :
5

Good stuff

Marty G.  |  Expérience générale 
Évaluation :
5

Very happy with experience. My daughter had used facility a few months ago and recommended your facility. Convenient, easy access, canopy for protection from weather to unload was great and carts!

janice m.  |  Expérience générale 
Évaluation :
3

A good clean and safe place to store your stuff.

Fred B.  |  Expérience générale 
Évaluation :
3

Only average. Storage locker roll-up door only stays up if run fully up, but crappy nylon rope broke, so that's a risky move. Row blocked at one end by parked cars forcing us to back out with large tr

Kim M.  |  Réservation 
Évaluation :
2

Staff we're great! U-haul policy didn't allow me to rent for a week...which was all I needed a storage for. So I paid a month fee for a starage unit that sat empty for 3/4 of the term. A rip off.

dennis e.  |  Expérience générale 
Évaluation :
5

Things been great since rented a storage unit I haven't had any issues with any of them about anything the employees at uhaul been nice and polite when talking to them

Hannah W.  |  Réservation 
Évaluation :
5

Great facility, climate-controlled and very secure. I'd recommend to others for their storage needs.

Cindy R.  |  Expérience générale 
Évaluation :
4

Everything went smooth and the staff were very helpful with all our questions

Wendy K.  |  Réservation 
Évaluation :
4

Storage room was bright and clean, easy to maneuver around in. Staff was friendly, and would move trucks out of the way if need be. The manager can be a bit abrupt, but otherwise a good experience.

Carolyn T.  |  Expérience générale 
Évaluation :
5

Very satisfied. Above excellent in all aspects

Kevin G.  |  Expérience générale 
Évaluation :
5

EXCELLENT SERVICE AND STAFF VERY COURTEOUS. WOULD DEFINITELY RECOMMEND UHAUl To My Friends for all there moving needs.

chesley g.  |  Expérience générale 
Évaluation :
2

Your system of charging month by month is not in anyway fair. I moved my things August 2nd and was charged for a full month! 195 for 2 days. Is there not a way to charge by the day?

Alan G.  |  Expérience générale 
Évaluation :
4

I would definitely use U -Haul Storage again.

Cindy N.  |  Expérience générale 
Évaluation :
5

No comments

karen a.  |  Expérience générale 
Évaluation :
5

I cancelled my locker because I realized too many things that I would never use again. The staff are great.

Mike M.  |  Expérience générale 
Évaluation :
5

Katrina and her team are always helpfull . Top notch service at the charlottetown location

Shaine G.  |  Expérience générale 
Évaluation :
4

For the units inside (the ones without outside access) you cannot access them after a certain time of the day (depending on the day and their schedule). Other than that, 100 % staff and facility.

MICHAEL P.  |  Expérience générale 
Évaluation :
5

great

John M.  |  Expérience générale 
Évaluation :
5

Felt my belongings were safe left at this storage location

Vernon P.  |  Expérience générale 
Évaluation :
4

Very Good Service George

george b.  |  Expérience générale 
Évaluation :
5

Very happy with service

chesley g.  |  Expérience générale 
Évaluation :
5

Thanks Katrina

Shirley S.  |  Expérience générale 
Évaluation :
4

Being open letter during the week would be great.

Alex M.  |  Expérience générale 
Évaluation :
5

Pymt issue - As a Gov't dept we were paying through Arizona on credit card (cc). U-Haul indicated paid but some payments were never showing on our cc stmt. Switch to online acct pymt which worked.

OPPORTUNITIES A.  |  Expérience générale 
Évaluation :
2

Got different responses and prices for inquiries about my move. Tried to charge me nearly $100 more in mileage than I was quoted, threatened with collection agency when I refused... took a supervisor.

donna h.  |  Expérience générale 
Évaluation :
5

Kara was awesome. Despite the country-wide computer meltdown, she remain calm, cool and collected while under pressure from the backlog of people who needed help. If there were 6-stars, she'd get 'em!

Donald L.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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