Customer Reviews for U-Haul Moving & Storage of Charter Oaks

3 338 évaluations

1961 E Covina Bl   Covina, CA 91724
(W Of Sunflower)

(626) 332-6215

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(626) 332-6215

1961 E Covina Bl
Covina, CA 91724
(W Of Sunflower)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Rental location put down the wrong level of gas on the initial contract without coming out to view the truck, and then modified the fuel level to an accurate amount after my complaint on an amended contract (about a 1/4 tank difference) again without coming out to view the truck. VERY SHADY! The steering was very loose because the vehicle had over 191 000 miles on the odometer and the brakes went nearly to the floorboard (dangerous).

GLENN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene L. 
Évaluation :
5

The staff was always very friendly and helpful. Thank you for the auto billing. That was helpful.

Susan S.  |  Expérience générale 
Évaluation :
5

Maybe take a few minutes and show your customers how to operate the vehicles

HAL C. 
Évaluation :
5

Thank you for the great customer service - in & out - always with no problems!

MAURICIO Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mario M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Staff was extremely helpful, always friendly

kenneth james m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela A. 
Évaluation :
5

Everything was great especially the people working at this location. Just need to monitor and check truck engines with regular maintenance before getting it rented out. Check engine turned on and the truck was stalling most of the time I couldn't drive truck more than 20mph but overall I'm happy i got things done. I made it back safely.

Allan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tuan N. 
Évaluation :
5

Please make sure when a customer returns an item early that it gets checked in then and not the next day.

Ian R. 
Évaluation :
5

nothing

Omar M. 
Évaluation :
3

Reserved a pickup truck that was especially needed because good rear vision was needed in order to maneuver a towed vehicle into a difficult parking spot. Pickup truck was not available when I arrived at scheduled time and I was forced to use a van type vehicle for towing which offered me no rear vision at all.

david G. 
Évaluation :
5

Team was efficient and I was in and out quickly. Awesome experience. Thank you!

Mike V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tuan N. 
Évaluation :
5

As always - great customer service!

MAURICIO Z. 
Évaluation :
5

Great customer service!

MAURICIO Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darlene A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee G. 
Évaluation :
5

They took care of me in a timely manner and were very friendly. I have always uses Quetion. There are others close to home, but this is by far the best one!

Bryan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia M. 
Évaluation :
2

When I first got there the guy was extremely rude and argumentative. The equipment I rented wasn't on the truck. I had at ask for it and the guy seemed annoyed that I interrupted him. Return was great. The guys that checked me in were friendly, nice, helpful & kind. That morning crew need better training.

Patrice B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Computer system slow, had to repeat information five to ten times

HAROLD V. 
Évaluation :
5

Absolutely great service and very friendly staff! Made my move so much easier and a bit easier to handle mentally

Samuel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan R. 
Évaluation :
5

Keep doing good work

Dana M. 
Évaluation :
5

Great customer service, that's why I keep coming back

Angel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patty M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan H. 
Évaluation :
1

The employees constantly harassed me after I moved my stuff out. I paid $100 to settle and got my stuff out. I informed them that I didn't have a truck to move the box spring and mattress and that they could just throw it away. They claimed I put the lock back on but I didn't. They constantly called me insinuating I didn't move everything out, until my husband called and they finally stopped.

alanna h.  |  Expérience générale 
Évaluation :
5

Excellent service, exceptional staff. Thank you

VICTOR C.  |  Premières impressions 
Évaluation :
5

Really nice guys I would go backwards

Celeste L. 
Évaluation :
4

The containers were not available to be picked up at the agreed upon location in California and the driver from Moving Help had to go to a second location to pick them up. The driver himself was great. Additionally, my containers were delivered to me 3 days late in Florida which, to be honest, wasn't even a huge deal but nobody informed me. I had to be the one to call in and ask. It would've been great to be informed proactively. Lastly, I haven't received any information about the partial refund I'm supposed to receive due to my containers being delivered 3 days late.

Vannessa W. 
Évaluation :
5

This U Haul location is the only one I give my business to. They're professional, fast and the store has everything you could possibly need.

CHRISTOPHER M. 
Évaluation :
1

Since day one that we moved there we had problems people get behind on there payments cause of all this covid stuff every time I called to speak to a supervisor there all supervisor then I would never rent from them only one person try to help Sergio but the others were rude and unprofessional and they said one thing and then change there words I gave them very very poor service

Stella H.  |  Expérience générale 
Évaluation :
4

One tire was low on air

stephen T. 
Évaluation :
5

GREAT customer service! Both gentlemen were helpful and courteous. The after hours return process was clear and simple as well.

Laura G. 
Évaluation :
5

Everyone and everything is good.

paul P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Adrienne J. 
Évaluation :
1

It's terrible. I rent the Van from here twice,the same distance 28 miles,refueled the same cost $20 in the same Shell before return it,and the fuel price is cheaper than last time May. But there is extra fuel charge $49 for 7 gallons today!Are you kidding me?Will it took 10,8 GL fuel for only 28 miles?You are cheating.I'll expose you.

weizheng H. 
Évaluation :
4

Waiting in lobby needs work.

Richard C. 
Évaluation :
5

They did a great job, quick easy and convenient. Thanks

Dave C. 
Évaluation :
5

Need to make it easier to check in trailer from using my phone this was the second time that I had trouble with it use to work great in the past but I really don't know why it's not working that is the only thing everything else is great Thank you

Manuel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ariel a.  |  Premières impressions 
Évaluation :
5

The person in charge today was very helpful, courteous, and worked efficiently to help with a speedy transaction.

Brett P. 
Évaluation :
3

Please explain the contract and explain to customer what time the unit needs to be back instead of telling the customer it needs to be back before 7 and then charging customer for an extra day

eddy R. 
Évaluation :
3

The gas tank was on empty and they asked me to put gas in it. I put $20 worth of gas in it and they only gave me back $10 even though I gave them the receipt.

Joel D. 
Évaluation :
5

Although it was late on a Sunday when we walked in, the Staff was Very friendly helpful and smiling which certainly improved My day!

kenneth james m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIANTE C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew V. 
Évaluation :
5

Fast service during drop off.

edgar B. 
Évaluation :
5

Absolutely nothing. I've always had a great experience at this location.

Jeff Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia A. 
Évaluation :
5

Na

Sylvia A. 
Évaluation :
4

The truck and service were satisfactory to my moving needs.

Brian H. 
Évaluation :
5

Other then the cost being too high, everything went well

Michelle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris B. 
Évaluation :
5

So far the people that works there are all kind and helpful. It's 5 stars experience

RENALTO G. 
Évaluation :
2

This U Haul facility at 1961 E Covina Blvd has an outstanding customer service staff. The only reason I wasn't satisfied and didn't give this review a 5 star is that they have 1 staff employee & the store manage, that will not go beyond their scope to get you an answer or to satisfy their customers' need. Had to end up contacting the company President to resolve my issue, when it should have been properly handled by the manager. Overall, the issue was resolved and I'm happy with the outcome, but the staff will not listen to reason nor do they care about any billing concerns.

Lydia G.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Tommy J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dane W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garth N. 
Évaluation :
3

We were under the impression we were going to get a certain type of towing system only to find out that the location didn't have the two wheel towing bar therefore we were charged for the four wheel towing bar. Again, we were told originally that this location had the appropriate Tobar and at the end of the day when we really needed to get this truck to go on our merry way we were told that they don't have that toy bridge. I feel that was a little deceptive. There's a big difference in the amount of towing with a two front wheel as opposed to the total towing ramp which we were forced to rent.

Jill W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel E. 
Évaluation :
5

This place rocks! I send my friends and family here all the time and every single time we get exceptional service. The employees here are pro, polite, and efficient! All the workers are capable and come in different shapes and sizes just like their truck fleet. I give this location 10 golden eggs/ out of 5 magic beans. Would rent again

ROBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin F. 
Évaluation :
5

always great service

Renee G. 
Évaluation :
5

Suspension and alignment were not good and should be reviewed. Personnel at this location are AMAZING!

WENDY S. 
Évaluation :
5

The two guys had very good customer service thank you

kim D. 
Évaluation :
5

Great experience.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBY R. 
Évaluation :
1

Very bad customer service, equipment rented in very poor condition, side mirrors were loose and we're moving all over the place while driving, which is very dangerous. When I drop it off and I told the U-Haul representative about the mirrors, he said “ it's fine, they just need to be tightened, which I replied, no it's not fine because I had to drive the truck like that and I couldn't see a thing, since the mirrors were moving all over the place, then he just smirked and walked away. Also the mileage was way to hight, as if the truck is rigged to charge for more miles, they said I drove 145 miles which is not accurate, I used the truck to do some deliveries and to my calculations, I only drove 95 miles. I had issues before but I just kept giving chances, but there was always issues, with both customer service and equipment. I know this is a franchise because I seen the owner there before and it seems like they don't take care of their equipment and they definitely don't believe in good customer service.

Leonel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marta M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary F. 
Évaluation :
5

The crew was awesome and everything worked perfectly!

Stephen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis F. 
Évaluation :
5

Friendly staff. Checking in and out was a breeze. Will definitely continue to come to this location.

Kayla G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Your staff was incredible. I showed up, one guy took my info while the other pulled the truck around with additions to save me time.

Ike G. 
Évaluation :
5

Awesome 👌

Willy T. 
Évaluation :
5

I am confident that the excellent standard of will prevail each I visit this U-Haul location

Ricardo P. 
Évaluation :
5

Thank you. I'm sure I will use your storage facilities again in the near future.

Juanita H.  |  Expérience générale 
Évaluation :
5

The staff is friendly and helpful. Uhaul's (new) app makes it even easier to rent from. We've used this Covina location for our trailer and truck needs for years.

Vikki C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen L. 
Évaluation :
5

Always great service!!!!equipment is always up to par!!!thank u u-Haul….Till we meet again….

Lawrence C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan B. 
Évaluation :
5

Outstanding

Michael Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA S. 
Évaluation :
3

I drive to Riverside and back, even doing the commute daily for 10 years. I drive the truck to Riverside and back, should have been less than 80 miles round trip… again, I do this daily. However, when I returned the truck, I was informed that I drove 180 miles. There is *no way* I drove 180 miles. I don't know what happened, never had an issue before. Rented a truck last week and did the same exact thing, and it was 88 miles or so because I took a different route due to traffic. Feel like I got screwed out of $100. I know 100 % for sure I didn't drive 180 miles, when I got home I looked at my routes taken and added it all up on a spreadsheet… definitely got screwed.

FRANKLIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taha T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SULTAN K. 
Évaluation :
5

Quick and friendly

Maximino H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICE D. 
Évaluation :
5

Contactless pickup is very convenient. Truck worked well and served its purpose. Return was easy.

Menno B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
4

The staff was amazing, very friendly and helpful. I would be more satisfied with the access hours if they were extended until 10:00 pm. I noticed containers for pest control in unit, which leads me to believe there may be a rodent issue at this facility.

Kenyatta B.  |  Premières impressions 
Évaluation :
3

Most of office staff are waste of space and the curly haired chubby fool can eat a d**k with his punk attidude.

Anthony C.  |  Expérience générale 
Évaluation :
5

The General Manager is awesome! He moved mountains to help me. I really appreciate all the efforts he made to help make a difficult moment easy.

Venessa A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa R.  |  Premières impressions 
Évaluation :
1

I never used it I had it for two days and I got fully charged and I had it for two days and then I turned in my pass and told him we We didn’t need it it wasn’t gonna work for us

Thomas I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie M.  |  Expérience générale 
Évaluation :
5

Only problem was door was hard to put lock on and take off

Jonas U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelique T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M.  |  Premières impressions 
Évaluation :
5

Helpful staff. Well run facility. The clean restroom in the office and sales area was much appreciated. Carts were always available. The alarm system actually works at this facility. The only (but small) negative was that access to our unit ended every day when the office closed for the day, as our very clean, well lit and air-conditioned unit was located behind the fence.

PETER J.  |  Expérience générale 
Évaluation :
5

Good clean space for your stuff and a friendly staff.

VINCENT R.  |  Expérience générale 
Évaluation :
2

Came from Florida and did not have my storage unit available and they said UHAUL DOESN'T TELL THEIR CUSTOMERS THE TRUTH AND LIE TO THEM ABOUT THEIR UNIT BEING Available. Their own branch called them liars. Trailer leaked water and now I half to deal with Insurance company. HAD to drive around looking for storage after driving 20 hrs straight. Never ever will I use or recommend u-haul to no one EVER.

Priscilla V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B.  |  Expérience générale 
Évaluation :
1

First off, this place was expensive, raised my price a couple times and they didn't help anyone during covid when everything was shut down. You still had to pay the full price which was quite difficult at that time. Also, the vast majority of the employees are RUDE. Like they hate working there, but who wouldn't when having to deal with an a-hole manager like Jeremy?! That guy was the worst to deal with! The worst encounter with him was when I was moving out and my movers truck was blocking the driveway. I understand that it's a safety hazard, however all he had to do was ask nicely. Not come over and throw a God awful tantrum about how the fire department is there every other day! Then came over to my drive up storage area and threw another tantrum about how there's a "corporate apartment" in "that" building and he needs to have at least one parking for them. Mind you, his employees had their cars parked in that area but he made us move our cars when we were obviously busy moving out! The best part of that? Well not 10 minutes after we moved a couple cars, another car gets there and parked in front of the "corporate apartment" area and low and behold it's two of his employees. Are you kidding me?! This guy is a real piece of work. Another issue I had a couple times is that where the drive up storage was, there's a chain link gate that's supposed to be open until 7pm. Well it wasn't a couple times which made it quite difficult to get to my space. Anyways, my main issue is the manager and the employees. They're horrible to deal with, don't rent here if you can avoid it! Expensive and terrible customer service!

SAMANTHA M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

andrew g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janine H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Q.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank S.  |  Expérience générale 
Évaluation :
5

Very helpful and pleasant staff

SUSAN M.  |  Expérience générale 
Évaluation :
5

Thank you .

bueffett m.  |  Expérience générale 
Évaluation :
4

The key card to access the facility never worked but thankfully I always came during open hours to have someone unlock the door for me. The staff was very helpful and the place was clean and temperature controlled! I would use it again.

Lilly P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosie E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosie E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacklyn J.  |  Expérience générale 
Évaluation :
5

Excellent customer service... Thank you Sergio!

GERONE R.  |  Premières impressions 
Évaluation :
4

Sergio is always professional and treats customers with great respect! He deserves 10 star....

GERONE R.  |  Expérience générale 
Évaluation :
1

I did not mean to hit poor it was a mistake

Chris R.  |  Expérience générale 
Évaluation :
5

If I ever need storage again I will definitely be back to this location, thanks.

juilie s.  |  Expérience générale 
Évaluation :
1

I was over charge . I did drop on time problems with your app ,called customer service told me to come to store I did and got charge 20 because it was late and now I just check my account and was 150

mercedes c.  |  Expérience générale 
Évaluation :
5

Thank You.

Enrique L.  |  Expérience générale 
Évaluation :
5

Great service

Alfredo r.  |  Expérience générale 
Évaluation :
5

Awesome place would be great if it was 24/7 access but the current times work as well!

Alan R.  |  Expérience générale 
Évaluation :
5

Jeremy, the manager, runs a tight ship. Ronnie Aqil and the closing shift are professional and dedicated to making the customer happy and satisfied. The best UHaul facility in the San Gabriel Valley

Jeffrey L.  |  Expérience générale 
Évaluation :
5

Very friendly

erica b.  |  Premières impressions 
Évaluation :
1

I signed up for autopay and U-Haul made an error and did not do my autopay and charged me $30. Customer service said they'd deduct it from my next bill, they never did. The Covina manager is VERY RUDE

kari m.  |  Expérience générale 
Évaluation :
5

Thanks so much

Reyna Q.  |  Premières impressions 
Évaluation :
5

Great staff no hassles good service

Matthew M.  |  Expérience générale 
Évaluation :
3

we were not given our employee discount at the time of check out for our DC from California to san Antonio

Anthony G.  |  Expérience générale 
Évaluation :
5

Shaun was Awesom couldn't have done it with out him so help Best ever thank you ....

denise m.  |  Premières impressions 
Évaluation :
5

Excellent staff..professional, personable and caring. Thank you Shaun Harvey!

Shanna W.  |  Premières impressions 
Évaluation :
5

I love the team at the Charter Oak store, they are very nice and helpful.

Valerie C.  |  Expérience générale 
Évaluation :
5

very well kept

joseph S.  |  Expérience générale 
Évaluation :
5

I had a great experience with U-Haul of Charter Oaks. The staff was helpful and friendly and set me up quickly. They answered all my questions and I felt mostly secure storing my stuff there.

destiny h.  |  Expérience générale 
Évaluation :
4

Great service 👍

Victor P.  |  Expérience générale 
Évaluation :
5

Service was great. Everyone was very helpful and nice.

Veronica T.  |  Expérience générale 
Évaluation :
5

Every person I dealt with was courteous and profession. They were very helpful in assisting me with identifying the best storage for me and found one that didn't require me to walk to far.

Patrice W.  |  Réservation 
Évaluation :
5

I appreciate the opportunity to get good customer service

Anti M.  |  Réservation 
Évaluation :
5

Very good attitude

marisela f.  |  Expérience générale 
Évaluation :
5

i got a good service. thanks

andrew k.  |  Expérience générale 
Évaluation :
5

Jeremy Holquin went above and beyond to be helpful. He was always courteous and friendly. Many times he assisted with answering questions and advice. Like Jeremy the other staff were great.

john f.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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