Terrible experience all the way around
Brittany Y. | Premières impressions- New York NY
- Cheektowaga
- 14227
Customer Reviews for U-Haul Moving & Storage of Cheektowaga
565 Ludwig Ave
Cheektowaga,
NY
14227
(@ Broadway)
(@ Broadway)
Services dans cet établissement :
Pour nous contacter
565 Ludwig AveCheektowaga, NY 14227
(@ Broadway)
Services dans cet établissement :
Heures
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
- Overall Rating:
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- Évaluation :
- 1
I reserved a uhaul truck, dolly and storage unit..none of which were available except the truck. Poor customer service..office was hot and muggy..there was a uhaul truck blocking the customer parking spots..the cashier said oh well hes painting...
Brittany Y.- Évaluation :
- 4
This unit which was rented was a good location a corner unit, staff helpful, manager had a great demeaner, and always had a smile, very helpful. if needed in the future i would rent again at this location.
GREGORY F. | Expérience générale- Évaluation :
- 4
The staff was very friendly and helpful. I would give 5 stars but the online experience was not exactly the easiest, and the initial location I was renting from was closed(even though online said they were open and had limited quantities and that they would reach out if any issues were to come up...no call was received I had to call and wait for 30 min and drove to the wrong location to drive to the location that I ended up with.) pushing me out a bit. But the service I received from the two staff members definitely made the experience for me. Thank you to them for the excellent service
Ronald V.- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Bruce J.- Évaluation :
- 5
The staff was VERY helpful and asked questions about my storage needs to make sure I made the right choice
Brett S. | Premières impressions- Évaluation :
- 5
The whole experience there was great! The employee I worked with was on top of every detail. I will choose this location next time I need a Uhaul in that general area.
Ammon V.- Évaluation :
- 2
Le client n'a pas laissé de commentaire.
Ashley P.- Évaluation :
- 3
If the employ working at the time needs the truck later that day don't explain the self return process and explain I can do that if I go past the scheduled time, then rush me back because he realized the tricked was needed that day for someone else and once I got back tried to have me take it down the street to refuel to “save me moneyâ€. Id make sure if you're explained the self return process and get the confirmation email that we can actually do it.
Joshua F.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ronald L.- Évaluation :
- 5
It was a good experience and I am grateful for the price and that it doesn't go up because of the pandemic, I also have access and for that I choose this location it just seems more professional than the others ones I've dealt with. thanks for asking.
Anconia B. | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kevin L. | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Adrianna V. | Expérience générale- Évaluation :
- 5
Just like to mention that Dave was great! Very professional but very friendly and made our experience as smooth as possible. Best Regards Greg Ives
Greg I.- Évaluation :
- 5
Really nothing, was clean, ready as promised, Great Job, keep up the great work. Thank You.
Steven P.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dylan K.- Évaluation :
- 5
Add parking spaces for your vehicle when you pick up a truck.
Steven W.- Évaluation :
- 5
Highly re commend this location for all your storage needs , friendly staff goes the extra mile to help you with any questions or concerns you may have. Always greet you with a smile . Top notch in my book.
Hank L. | Expérience générale- Évaluation :
- 4
I had a very very good experience there. Jenn and Dave did everything in there power in any type of situation that came up. I just wanna say thank you to you both for making my experience with your company great. Stay blessed and safe to you both.
Anthony H. | Expérience générale- Évaluation :
- 5
Everything was perfect for a fast and efficient local move. Easy pickup and return with friendly customer service.
Thomas B.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Emily M.- Évaluation :
- 5
I rent multiple times a year. This was my first time using this location. It was by far the best experience I have ever had with any truck rental company.
Charles F.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
mary M. | Expérience générale- Évaluation :
- 5
Thank you very much for keeping my property safe at your storage facility. Staff members went the extra mile with us, as it was a difficult time (3years) hope and pray that all the wonderful staff members will be blessed. GOD bless you and your family. From Teresa &George Toledo.
George T. | Expérience générale- Évaluation :
- 5
Aucun
Carrie G.- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Michael W. | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
karen R.- Évaluation :
- 2
It wouldnt be a bad storage unit. Myself and a couple other people all feel the same.. Dave who works there has very poor people skills and needs serious training with dealing with customers..
jeff w. | Expérience générale- Évaluation :
- 3
Jenn was very nice and helpful. For me location was convenient. I never used a storage facility before so I can't compare.
Debra G. | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Christian F.- Évaluation :
- 5
Employee deserves a 6 pack o
Michael B.- Évaluation :
- 5
Very friendly and helpful customer service associate!
KEVINCHARLES S.- Évaluation :
- 4
The guy who cashed me out wasnt the friendliest guy he looked over tired and aggravated and was sarcastic yo a point .. not complaining just thought he might want to be a bit nicer
David H.- Évaluation :
- 5
Keep your receptionist!: (the one who rented me the cargo van, 10/19/20)
John Y.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Karen B. | Expérience générale- Évaluation :
- 5
Jenn & Dave sure know how to run a storage facility! If you're looking for a safe and secure place to store your goods, then look no further! Thank you for your patronage! Stay Safe!
Tom T. | Expérience générale- Évaluation :
- 3
The only real negative was their was not garbage can or dumpster at this location to remove coffee cups, sandwich wrappers, etc from the truck upon return.
Steven B.- Évaluation :
- 5
I can not think of one thing the people there were pleasant and eager to get me into a van and I was on my way. Thank you U-Haul for having such professionals and knowledgeable employees. ðŸ'ðŸ½ðŸ'ðŸ½ðŸ'ðŸ½
William B.- Évaluation :
- 1
I didn't damage the fucking roof. Your process doesn't include the fucking roof so I never thought to examine the damn roof
Robert T.- Évaluation :
- 3
When I went to return the truck the Uhaul employee wouldn't allow me to return the truck via the no contact web based program. He was definitely not friendly and very short with me. I will be going back to the Genesee Rd location.
Lisa G.- Évaluation :
- 5
Excellent service à la clientèle
Justin B.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Amanda P.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kimberly F.- Évaluation :
- 3
The mobile check in experience felt extremely frustrating. I filled out all the info they asked for online the night before picking up the truck. Then, when I arrived, I had to take pictures of the front and back of my license, my face, had to have the mask and glasses off, so had to do it again, I had to have an alternate person or identification to rent, which I wasn't aware of before leaving the house. This seemed ridiculous to me. What if I hadn't had anyone else to put down who would answer their phone at that moment, when I was awaiting approval from head quarters to rent the truck. Do you see how complicated this can be, time consuming and frustrating? When I thought it was going to take about 10 min tops to get the truck and leave, and I had people waiting for me at the moving location, I had to figure this all out right then and there. It tools about an extra 10 min, so almost 20 min total to do this and felt extremely frustrating! Can you please streamline this! And, eliminate the extra additional contact or identification, or at least make this clear that you need this at least a day before someone rents! I mean, if someone doesn't answer the phone, then you're in a predicament! Please streamline this so it's easier for everyone! ðŸ'šðŸ¤-
Sarah H.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
HOLLY CRYSTAL R.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Antoine D.- Évaluation :
- 3
place is ok
jon P.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Joseph D.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michael B.- Évaluation :
- 4
Easy to rent and friendly staff
Carrie G.- Évaluation :
- 4
Jen was very helpful she is a great addition to your team
David K.- Évaluation :
- 5
Great people who run a great business!
Walter R.- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Faruk A.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michael S. | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Sandra P.- Évaluation :
- 5
Nothing. Everything was perfect.
William M.- Évaluation :
- 5
The customers service was excellent. Well done
John I.- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Donald M.- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Stephen S.- Évaluation :
- 1
I went into the store to discuss charges and the employee at the Counter was EXTREMELY rude and treated me like I was an imbecile. I would never use this location ever again. And truthfully, for my next move I will not utilize Uhaul services again. Poor service! And your brakes are terrible on the Uhaul truck.
Kimberly B.- Évaluation :
- 2
I didn't fill up the gas and I expect to pay a little bit cause I know you guys charge 3 something for gas but I was definitely over charged for gas and even the guys math didn't add up when we discussed the gallons I used. He claims I used 3+ gallons and I only drove 24 miles and when I looked it up uhauls go 10-12 miles per gallon it's just sad that he was that crooked and over charged me
Jacob K.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Heather A.- Évaluation :
- 5
On August 22, 2020 When I went to drop off the transporter the young lady was very nice and professional and she guided me as I drove my car off the transporter. when I drop the truck off the gentleman that was there was very nice. However when I picked up my truck on August 21, 2020 that was the most unprofessional degrading customer experience I had, along with the next day the whole issue with my car and the transporter with manager Ryan was unacceptable. I filed a grievance and I've already filed a customer complaint with customer service case number 281830. I WOULD LIKE A FULL REFUND OF THE MONEY THAT I PAID OF 672,62 $.
April N.- Évaluation :
- 5
Nothing. Always efficient and professional.
Elisse A.- Évaluation :
- 4
Jennifer was great , very polite and helpful !
David K.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Maria B. | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
damaris V.- Évaluation :
- 4
No comment
Marie Angela B.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Christian O.- Évaluation :
- 5
Jenn and Dave were easy to deal with, they were both friendly, and both provided great customer service.
Kevin D.- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
mary M. | Premières impressions- Évaluation :
- 5
The Original pick up site was 6509 transit ave and no one showed up for my scheduled pick up. The Ludwig ave location saved the day.
Elizabeth M.- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Monicherri W.- Évaluation :
- 1
Horrible customer service after I was not able to pick up my truck at 9pm online and move overnight. As a military service member, paramedic and medical student who works overnight this was a huge inconvenience financially as this was planned time off.
Sharon G.- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
walter A.- Évaluation :
- 5
I did not see anything that needed improving.
Jason C.- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Teneha W.- Évaluation :
- 1
The man at the counter was very rude & not helpful at all
Sophie G.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Vanessa G.- Évaluation :
- 1
There is a guy named David Lewandowski who works there he drives a black truck. He is very racist And RUDE. I have made Several reports of him Harassing me Even calling the police and He still is employed! He also made racist remarks and comments to me(he lucky I didn't slap the s**t out Of him then I would b in jail!) Uhaul on Broadway in Cheektowaga N.Y.!!!! Terrible service would NEVER recommend -Precious
Shavonna W. | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Gary B.- Évaluation :
- 5
I thought it was 24 hour access before. I hope it could go back to that as I drove there for nothing last night with a bunch of stuff and sadly couldn't get in. But the staff are amazing! So that balances it but I do wish there was 24 hr access!
carrie n. | Premières impressions- Évaluation :
- 5
The team was extremely helpful with regards to both the storage and truck rental. I would highly recommend this location.
Claire F. | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Syed R.- Évaluation :
- 1
Man who was working at this location was rude
Angelethia F.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
PAUL R.- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Andrew N.- Évaluation :
- 5
Great service!!
Terri T. | Premières impressions- Évaluation :
- 3
The truck I had the brakes definitely needed to be done it didn't ride right either, other than the truck needed minor maintenance the customer service was good and the girl was friendly.
Kirsten F.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michael H.- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
marlene g. | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Mark A.- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Tim E.- Évaluation :
- 1
It really sucks
Dori W. | Expérience générale- Évaluation :
- 5
I forgot to say thank you when I dropped the truck off. The representative was very polite and informative. Thanks for the great service!
Lukasz L.- Évaluation :
- 5
Excellent customer service! Great experience and Jen was really helpful!
Lisa G.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tina R.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Vincent T. | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kimmoy C. | Premières impressions- Évaluation :
- 5
Made a reservation on Saturday, showed up as planned on Sunday and staff was extremely helpful in processing our storage unit and getting us on our way.
Michael S. | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Ejiyna C. | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Larita S.- Évaluation :
- 5
I was very happy with the service at this location. Everyone I spoke to was always very kind and helpful. The ONLY issue I had was the lock I originally had on the unit rusted so bad I couldnt get it open. An employee came out to help, which wasnt easy for them either even after spraying a couple different things on it. It finally did open but I HAD to PURCHASE another lock. I felt this was unfair as I BOUGHT THE ORIGINAL LOCK FROM YOU...that store! It wasnt my fault that happened and could not be used. I felt the store should have replaced it as it was U Hauls reccommended lock sold in yoiur store. If I purchased a lock elsewhere or brought one in I would have felt differently. But I was told at time of purchase , that lock was the best. I believed, I purchased. The Lock malfunctions, and I had to Buy another. Not really fair. If you can refund me , I would greatly appreciate it. What am I going to do with a broken lock as I now have another? Other than that, A++ to the rest Thank you., Rhonda Pulaski S6torage Unit #114
rhonda p. | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Mark E.- Évaluation :
- 3
What you charged is RIDICULOUS!! A 30 $truck ends to over 100 $. I called this morning for an explanation and the girl said she would pass the message on and someone would call within the hour. No one called. We put gas in truck to get it where we picked it up and it was NOT left for you dirty. I am very unhappy and will never rent from UHaul again!!!
David K.- Évaluation :
- 5
Nothing everything was done in a professional and friendly manner.
JOHN P.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Lindsay B.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Sarah K.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Mike L.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
william r. | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Taylor M.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Sara M.- Évaluation :
- 5
Thank you for great staffing and Corona Virus awareness.
Ashley M.- Évaluation :
- 3
Hard to do check-in online
Leonatd T.- Évaluation :
- 1
Stop being a shady business
bailey H.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Erica C.- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Mark B.- Évaluation :
- 2
Le client n'a pas laissé de commentaire.
Nicholas H.- Évaluation :
- 4
I didn't appreciate that I had to pay for the few extra miles that I used when I put extra gas in the tank and I also explained to the employee that there was detour on the main road off of Ludwig so we had a to drive extra to get there. I just think that although it wasn't that many miles extra I had to pay for (maybe 3) not charging me for them because I put extra gas in and because of the uncontrollable detour would have made me want to rent a truck from this u-haul again.
Alexandria R.- Évaluation :
- 5
The clerk was very friendly
Angela J.- Évaluation :
- 3
Store manager seemed a little short tempered
John C.- Évaluation :
- 3
The guy working the counter asked if I worked have it back before close at 7 pm. I said possibly. So I wound up getting it back at 6:54 pm. I walked in and the guy gets this disgruntled look on his face because he was already staring his close. Then he tells me I can't stay in there because he has his drawer out. He was being kind of an ass. Sorry but the site doesn't close until 7 pm and you shouldn't have your drawer out before the sites actually closed and the door isn't locked.
JULIE B.- Évaluation :
- 5
Not alot of parking, but the gentleman at the counter was very knowledgeable, professional and overall very attentive. Overall congenial personality and I walked away with nothing negative to say. I've dealt with truck rental attendants being bored, not knowledge about their own company policies and unprofessional. This man takes pride in his own work at it shows. Will recommend and if/when I need to rent another truck, I won't be using any other location.
Daniel B.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Thomas S.- Évaluation :
- 1
The attendant stole money from me. The truck was returned clean but he charged me because he didn't like the place I parked it.
James M.- Évaluation :
- 5
excellent customer service
Yvette B.- Évaluation :
- 5
Mr. Lewandowski was very knowledgeable and personable during the whole truck rental process. The store was nice and toasty because it was really cold out. I would recommend this location to whom ever needs a rental truck for moving
Lorene I.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michael B.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Edward S.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kelly H.- Évaluation :
- 5
Other than the mice droppings in one of my boxes, the facility and staff was always great and respectful to me. Happy New Year
carolyn m. | Expérience générale- Évaluation :
- 5
I was very pleased at Tony experience at UHaul and the man who took care of me was very courteous and was very friendly and professional.
VICKI C. | Premières impressions- Évaluation :
- 4
No comments overall good service.
Marion R. | Expérience générale- Évaluation :
- 1
It’s rat infested infestation I found many dead rats n my things.. Also my things were distributed by water damage
latiesha v. | Expérience générale- Évaluation :
- 5
Very accommodating,
Tina R. | Expérience générale- Évaluation :
- 4
I only came to the facility one time after I initially opened the unit. Everything was fine.
robin g. | Expérience générale- Évaluation :
- 5
Outstanding and I shall return
Gerald K. | Expérience générale- Évaluation :
- 4
Very happy at this U-Haul staff is great between Dave and Jen very nice very helpful
christina h. | Expérience générale- Évaluation :
- 5
I had a great experience dealing with the employees (Miles in particular) at the Ludwig Rd. in Cheektowaga, They were professional & extremely helpful. This was the smoothest part of my stressful move
Michael b. | Premières impressions- Évaluation :
- 5
I had put my car in this facility in 2017. Jenn the manager snd Dave were excellent to work with for the past 2years. I highly recommend this location for storage!
Edward b. | Expérience générale- Évaluation :
- 1
This is the worst storage facility that i ever encountered besides the manager jen all the employees are rude if u rent a storage there make sure to check your bill they over charged me over 200 $
JOSE R. | Expérience générale- Évaluation :
- 5
I would like to thank the Manager and Dave for quality excellent customer service much thanks to the Manager she was excellent.
BARBARA D. | Expérience générale- Évaluation :
- 5
The girl working there helped me with my lock procuring a torch to warm up my frozen lock. And she was polite and accommodating. Thank you. Scott
Scott W. | Expérience générale- Évaluation :
- 2
The amount of mice poop was disgusting. I have to replace soo many of my things. Even brought one of the mice with me. 6 months of mice living in my stuff. Unbelievable.
Arianna M. | Expérience générale- Évaluation :
- 4
Such great customer service at this location. The girl at the front desk was so nice and helpful. Made the whole process quick and efficient.
Nicole G. | Premières impressions- Évaluation :
- 5
Very helpful
Lahni T. | Premières impressions- Évaluation :
- 5
I will always recommend Uhaul for storage to Family/Friends. And if we need storage again in future Uhaul will definitely be the first choice because the rate was very reasonable and fair. Merci
TRACY G. | Expérience générale- Évaluation :
- 5
Jenn, Dave and staff did an amazing job with helping us when we were in a bind. Jenn is a fantastic manager and oversees the property very well. She is very professional and follows as promises. A++
Heather C. | Expérience générale- Évaluation :
- 5
Always had moving trucks available
YOLANDA B. | Expérience générale- Évaluation :
- 5
friendly people you got working there
david m. | Réservation- Évaluation :
- 5
Vary good experience
WILLIAM B. | Expérience générale- Évaluation :
- 5
Thank You Jenn & Dave! It was pleasure being a customer for 1 year!
Twyla B. | Expérience générale- Évaluation :
- 4
Keep up the good work.
JAYETT P. | Expérience générale- Évaluation :
- 5
Easy to work with staff
Tyler H. | Expérience générale- Évaluation :
- 1
Doors were not operational. I could not access my unit. I asked the door to be fixed. My unit contents were removed and i was still charged for rental of an empty unit. I was not compensated for fees.
lynne f. | Expérience générale- Évaluation :
- 5
David was an awesome employee he knows how to treat customers he went above and beyond to turn my day around keep smiling your amazing David
Angie T. | Expérience générale- Évaluation :
- 1
Plan on pressing charges for u guys dubble charging my checking my account twice I will never use u again!🖕🏽
Kaylana T. | Expérience générale- Évaluation :
- 4
All the staff were very nice and helpful, and also Jen the manager wonderful she keeps her clients very happy
christina h. | Expérience générale- Évaluation :
- 1
Need to work with the customer more to try and solve there issues before selling their stuff.
Jessica K. | Expérience générale- Évaluation :
- 1
Sucks
JENNIFER S. | Expérience généraleServices supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Libre-entreposage
Nous offrons la plus grande couverture en Amérique du Nord!
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Conteneurs U-Box®
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!