Évaluations des clients U-Haul Storage of Chehalis-Centralia

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Chehalis-Centralia

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Michael P. le

Évaluation :

The service was excellent! The woman helping me with my car dolly went above and beyond in getting me set up in the middle of a windy rainstorm. A-one experience!

lance S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stacey L. le

Évaluation :

I needed a 26ft U-Haul rental which there were a couple not reserved however I got stuck renting a 15ft U-Haul and now I will have to rent another day to finish my pickup when it could have been done in one trip. I was told the 26ft rentals were ONLY for out of town and because I was renting for in town I couldn't get it unless I dropped it off at a different location. What happen to customer service? This has been the only location I rent from which is 3 to 4 times a month and now I don't want to go back because of it. You would think being a loyal customer they would want to accommodate my needs especially when they have the product just sitting there. Very disappointing!

Kimberly B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dan T. le

Évaluation :

Helpful and efficient.

Randy M. le

Évaluation :

Le client n'a pas laissé de commentaire.

David R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bernard Y. le

Évaluation :

None - Deborah was fantastic , knowledgeable and on the ball for the Company

mike B. le

Évaluation :

Le client n'a pas laissé de commentaire.

susan K. le

Évaluation :

Your employees were most helpful and efficient.

William H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Greg L. le

Évaluation :

The staff at the location where very helpful but the “traffic control” people on the phone where not. It seems that your firm needs much more training on U Box. Very sketchy details and training at local level. We did the self move/haul of the U Box and that seemed to confuse the system. If you want I can explain further via phone call Greg

Richard S. le

Évaluation :

Teagan (office) was amazing and so helpful. She really needs a raise. She struggled through computer failure and phone calls and customers and internet glitches and still smiled and made everything worth the trip.

Jane K. le

Évaluation :

I got two pods, only needed one, and was charged for both. I have contacted UHaul and been told I need to contact Moving Boys that filled the pod as you have already paid them, now it's my problem:???

Shaun F. le

Évaluation :

Le client n'a pas laissé de commentaire.

John H. le

Évaluation :

Le client n'a pas laissé de commentaire.

jeff D. le

Évaluation :

Le client n'a pas laissé de commentaire.

John L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Molly M. le

Évaluation :

The gals that helped us were so friendly and customer service was top notch - our first experience at this nice new location was seamless, and we’ll recommend everyone!! Thank you :)

Jennifer M. le

Évaluation :

Our 6 × 12 enclosed trailer leaked. Some of our furniture was soaked when we unpacked. It may become an issue.

Michael M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert B. le

Évaluation :

Nothing!!! Debra was extremely helpful and polite!!!So was the manager!!!

Sally W. le

Évaluation :

It was a good experience. I was helped at the Chehalis U haul and everyone there was friendly and professional. They were able to answer all my questions and help me find the proper receiver for using a bike rack and cargo carrier I already had. They were also able to accommodate me by getting me in a day early, which I really appreciated. The manager asked me if I wanted any water and went to the back to get some for me. I was there about a hour or so. The only suggestion I would make to help costumers who are waiting for service to be a little more comfortable would be to have a water and or coffee station and a better place to sit while waiting. The tiny table with two small chairs were okay but not really comfortable. All in all I would rate the experience a 9 out of 10.

Luis R. le

Évaluation :

When the guy outside took a pic of the gas gauge for the credit, he took it at an angel from the right... Which made it look like it didn't reach the required level of gas. But I was ready for this and had a pic of my own. Also told them to take it again the right way in front of other customers.

Wayne B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sara W. le

Évaluation :

Le client n'a pas laissé de commentaire.

william D. le

Évaluation :

My comments are more directed to your defective website. Having said that, if during this survey, I have more opportunity to be specific regarding the website I will expand the many problems it created for me, especially regarding advance registration. As to the pick location, the people are nice, but the computers there had difficulty processing my payment and also were unable to find my pre-registration information and so that had to be input again and the total delay time was 25 minutes into our schedule.

Benjamin W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patricia C. le

Évaluation :

Instructions on how to adjust seats. For short or tall people, one has to adjust seats. Everything is electronic these days, so assuming that, I had a difficult time trying to figure it out. I was so pleased that it was a simple mechanical lever, but it was in an odd location, so I missed it. Had to have an employee show me. It was so simple I felt dumb!

Hugh D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jaxon C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Deanna J. le

Évaluation :

I was glad to here there was storage units at the facility. Thank you so much to the team that was their they all three made sure we were taken care of!

Romona D. le

Évaluation :

Had difficulty with lockbox and waited over half hour to get help. Was not called day before and was not given clear direction how to use. Very confusing to use services when not open and trying to get things done in timely manner. What should have taken less than 10 minutes took me over an hour to obtain U-haul

Christopher K. le

Évaluation :

Le client n'a pas laissé de commentaire.

JOSEPH D. le

Évaluation :

Excellent customer service. Renting a storage space for first time and was very pleased how the whole experience went. The ladies at counter were friendly and explained the process very well. Good job

wayne b. le

Évaluation :

All in all it was a very good trip with the equipment with the exception of losing a wheel on the auto transporter on interstate 25 in downtown Denver that was the front tire on the right side

Paige L. le

Évaluation :

Great customer service. Friendly, very accommodating and beyond my expectations.

TERRANCE B. le

Évaluation :

I have no issue with the facility or staff. They provided excellent service. I have issue with uhaul corporate policy on ubox monthly storage rates. 3 days and 5 days, full months rent? Not acceptable

Deanna B. le

Évaluation :

Fabulous Costumer Service...

Judy C. le

Évaluation :

We appreciated the convenience of the boxes being delivered and picked up at our homes. The people were great, especially the drivers! That Marissa on the fork-lift really knows her stuff! Thanks!

Barbara K. le

Évaluation :

Very friendly and helpful let us stay over bite to put stuff from storage to our Motorhome to get a good bite sleep before hitting the road..thank you. Again