Customer Reviews for U-Haul Moving & Storage of Chicopee Memorial Drive

3119 évaluations

878 Memorial Dr   Chicopee, MA 01020
(Rt 33)

(413) 593-5701

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(413) 593-5701

878 Memorial Dr
Chicopee, MA 01020
(Rt 33)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris M. 
Évaluation :
2

I bought a ten pack of extra large boxes and was told that any unused boxes could be refunded in good condition. Unfortunately I returned the truck after hours and I left the eight boxes inside the truck. The next day I went back to the UHaul facility to get a refund. The young man checked the truck and the boxes were gone. He told me there was nothing he could do and that I wasn't getting any refund. At no time was I ever instructed on where to leave the boxes. The young man told me that I was to eat the loss and I wouldn't get my refund. I should have been told whether to take them with me or where to leave the boxes. I'm a Marine Veteran and would never do anything intentionally. I'm very disappointed in UHaul and will never use them or inform my friends and family to ever use them at all.

JULIO T. 
Évaluation :
5

Excellent service and professionalism by staff. Quick transaction and i was on my way. A+

Anthony R. 
Évaluation :
5

Friendly and helpful, thanks for a great rental experience.

STEPHANIE L. 
Évaluation :
1

It took almost an hour to get the truck, despite there not being a line. The man who served us was well intentioned, but didn't know how to use his computer to log us in. Then, he signed out one truck to us, but after realizing there was an issue with the tire pressure switched it out. However, he didn't change the contract, etc. sp we could t remark on the accuracy of the mileage, the gas, etc. Then, not knowing how to remedy that, he gave us back the truck with poor tire pressure. We asked him to note that the TPS light was on when rented, lest anything happened, but he never sent an updated contract. Finally, we requested to return to the UHAUL shop in the city we were traveling to. However, upon looking up the address of the place were to return, it was an auto shop 3 miles outside of town. Since we were paying by the mile, it hurt a bit to drive by the UHAUL shop (where we could drop it off to a real person and explain the mileage discrepancy etc.) to an empty lot with a few UHAULs scattered about.

Tricia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
4

I general, it is impossible to reach any U-haul location by phone. I tried to reach Pittsfield, MA for 3 days. The system puts you on hold and says please continue to hold but nobody EVER answers. Same story at Chicopee,MA. I finally got in my car and went there to set up my rental. Lee, MA is very good and does answer the phone. The hitch on the trailer I rented was very worn. With a 2 inch ball it was not possible to tighten it completely. When fully screwed down you could still lift the hitch off the ball about 1/2 inch. Had to listen to bad rattling noise for 500 miles. (yes there was enough tongue weight) . If a 1 7/8 ball was used it would probably be dangerous.

GUNNAR G. 
Évaluation :
5

ok

PIERRE M. 
Évaluation :
5

Just have something to leave the keys, didn't see a box keys. Beyond that everything good.

ZAYRIS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George B. 
Évaluation :
5

Customer service was very Polite and respectful. Keep up the good work

SANDRA R. 
Évaluation :
4

Make sure all staff gives customers the same information. We received 3 different answers to same question regarding phone call for equipment pick up. Didn't cause us any real headache, but there was some confusion. Other than that, no real issues

NICHOLAS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKANTHONY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEIDI K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONNA M. 
Évaluation :
5

The customer service Representative that attended me at the Memorial Drive in Chicopee MA, was very pleasant, professional, and you can see he enjoys it. All the team, including the Reps that attend me on the return of the truck. Thank you Memorial Drive team!!!

HECTOR S. 
Évaluation :
4

I was charged a fuel charge when I returned the vehicle with more gas than when I picked it up. The truck had lots of superficial damage on the outside and the seat was knocking any time I hit a bump.

Lee S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Chris was very helpful get us started with our van.

RONALD C. 
Évaluation :
3

The owner of the Chicopee Uhaul Office on Memorial Drive was rude and impatient. My wife and I had just a few questions and he spoke with us in an unprofessional manner. His goal was to get us out the door as soon as possible.

ROBERT T. 
Évaluation :
3

answer the phone both locally and nationally, I have spent over an hour on the phone trying to contact someone at U-haul

HAMID M. 
Évaluation :
5

everyone was nice and helpfull thank you all

BRIAN A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kat T. 
Évaluation :
5

The fill in manger was not polite to me or about other customers and talking stuff about the customers

STEVEN A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

Chris was very helpful with my towing needs and the rental.

DAVID G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISETTE V. 
Évaluation :
5

Friendly, and great customer service at both ends of the rental.

NELIDA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISETTE V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WALTER S. 
Évaluation :
3

More staff on. I went to drop off the truck. The sign says to stay in the truck. Ten minutes went by I went in. Another 30 minutes went by and the gentleman @ the counter took the keys and checked it out after I left. I went from Chicopee to West Springfield and back. I did not refuel. It barely moved I was charged for 4 gallons of fuel. Sorry but no chance I used that much. I'd still use you in the future but I imagine a Saturday morning is busy. Time is money especially when people are moving. The gentleman working was friendly and courteous but you lose good people when you over work them.

SEAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER D. 
Évaluation :
5

Phone support was lousy but rental experience was wonderful.

EDWARD L. 
Évaluation :
5

Excellent customer service

MIGUEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL P. 
Évaluation :
4

Vehicle interior smelled like air freshener and cigarette smoke. Also, the gas guage was off. When I went to put gas in the pickup truck before I returned it the gas guage read slightly above 1/2 a tank down from 3/4. To get it back to 3/4 I had to put in over 20 worth of gas.

FRANK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMILO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Domenic N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD W. 
Évaluation :
3

The interior of the vehicle could use a vacuum and some armor all. Actually found a to do list from the prior renter. Aside from that the 9' cargo van did what it had to. Helped me move across town without having to put so much wear and tear on the interior of my vehicle. Excellent breaks and only 22K miles on vehicle. Hardly used the dollyâ€" not worth the 7 $.

MATEUSZ K. 
Évaluation :
5

I received prompt and professional service. They were very accommodating with the amount of time I needed with the rental. I would definitely use their services in the future.

Damaris H. 
Évaluation :
5

Confirmation link had already expired when i tried to confirm the mileage and gas.

KRISTEEN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL A. 
Évaluation :
5

Nothing. It was fantastic.

SANDRA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lidiette O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAYLE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES M. 
Évaluation :
5

Thank you. Very happy with customer service and cleanliness.

Lynn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
4

We had reserved a 8 foot truck, and none were returned when we arrived for our scheduled time at 1 PM. So they upgraded me to a 10 foot truck, but when I went to start it- the battery was dead. I walked back to the office and they gave me an upgraded 15 foot truck. We returned the truck 4 hours early, since it was just an in town move of some building materials for our home. Other than that hiccup the return was smooth and easy.

DESIREE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIRIAMANN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia M. 
Évaluation :
1

The online service was excellent my experience when I picked up the vehicle was bad the vehicle had a strong smell of marijuana and cigarettes someone left a used disposable mask on the dashboard and given the fact that we are under a pandemic the vehicle should have been at 100 % clean and sanitized. I had to buy a can of Lysol to desinfect and sprayed the whole cabin.

RAFAEL O. 
Évaluation :
5

only suggestion, try to remove ice from bottom of trailer or clear it before customer pick up.

JOSHUA T. 
Évaluation :
5

Excellent service à la clientèle

TYLER D. 
Évaluation :
4

Please do a safety pre-check before customer pick-up. One of the four tires was just about below minimum tread depth

WILLIAM S. 
Évaluation :
3

Door had rust on it and transferred to my light colored couch. Filled the tank less than 1/2 mile from drop off location and was billed for not returning full tank .

MARK D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IDALIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Francisco N. 
Évaluation :
4

LISTEN TO THE CUSTOMER BETTER , I'M VERY DISAPPOINTED THAT AFTER MY RENTAL I ASKED FOR A DIFFERENT PAYMENT OPINION IN CHICOPEE MA UHAUL REFUSED TO OBEY MY REQUEST IN CHARGED MY DEBIT CARD WITH OUT MY PERMISSION WITH THAT BEING SAID I HAVE NO CHOICE BUT TO CONTACT MY LAWYER IN REPORT THIEF AGAINST UHAUL THANKS

MICHAEL H. 
Évaluation :
5

Great service!

JASON A. 
Évaluation :
4

This is my 4th rental in 6 months from this location. I'm overall pleased, but the trailer I last rented was very dirty inside and had a sidewalk light that wasn't working.

ROGER A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
5

Everything was great at the store location. Took a little too long to get the truck but everyone was very helpful. The website is tricky because I removed all the ad-ons except the dolly but when I went to finish booking online everything was added all over again.

Angel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES WALTER S. 
Évaluation :
4

The truck cab was dirty and the back not swept out. The facility was very clean and staff very nice and helpful.

JANET L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINGER C. 
Évaluation :
4

I'm pretty good with the internet but it was time consuming and somewhat frustrating, quite possibly & probably for first time users. My opinion is you need to watch first timers and observe reactions.

Robert M. 
Évaluation :
3

I am being overcharged. I have had withdrawals adding up to way over the amount of my bill.

CAROL S. 
Évaluation :
5

Very helpful team members. Very easy process from reservation to drop off.

ANDREW K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROGER A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Madison G. 
Évaluation :
5

Keep doing the same thing

MICHAEL B. 
Évaluation :
4

I would of given the location an excellent rating if there was someone there to check out my vehicle. The check in was excellent.

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAO F. 
Évaluation :
5

I was told the mileage rate was 0,79 per mile but I was charged at a 0,99 rate. Why?

TONY A. 
Évaluation :
5

Friendly and efficient.

Kristin W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JENNIFER C. 
Évaluation :
4

There was a mixup with the reservation.. sent us to WestSpringfield, only to be sent back to Chicopee. However, staff worked to get out it straightened out, and after that all was fine.

Sarah F.  |  Expérience générale 
Non reviews have been submitted for this location.

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