Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I'm afraid that I won't be using U-Haul again for business or personal use, due the app not being user friendly and being too cumbersome to navigate.
David R
Évaluation :
5
Quick and easy
Eric K
Évaluation :
4
Le client n'a pas laissé de commentaire.
Paul B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lekeefe M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aaron S
Évaluation :
5
very helpful
Joy H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian B
Évaluation :
2
As a Customer who did not install the UHaul App before arriving (and didn't really feel the need to do so since I had filled out an online form and previously submitted a reservation online) I was informed by a Staff member at that time that everything needed to be done through the App. The Employee didn't seem to want to (or was able?) to help me complete my reservation until I had downloaded the App, completed all documentation through the app, and Checked-In using only the App. So I stood in the empty storefront location (no other customers waiting upon my arrival) and did all of this while the App slowly loaded and I went through a slightly confusing process of confirming and checking-in to my existing reservation using the app. At no time, did she offer to help me complete the process using her computer even though I mentioned that I had an emailed copy of the reservation and confirmation code. This process took 20 minutes, meanwhile my booked time is continuing to advance. Overall, I did not appreciate that I needed to install an App (that I will rarely ever use), and then was dismissed at every chance possible to help expedite the process In Person while my Reserved time was ticking by minute by minute.... Please reconsider a blanket policy of "only using the App" when a Customer is standing in the lobby of your facility and there are no other customers requesting help at that time.
Justin T
Évaluation :
5
Friendly knowledgeable employees. Thanks!
Glenn W
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bryce S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shaniqua A
Évaluation :
5
Great customer service!
John K
Évaluation :
5
The associates were the most helpful and friendly people I've met! Merci.
Kelly M
Évaluation :
5
Everyone was was so great and curteuous
ANDREA G
Évaluation :
5
I'm very happy with this location and I always use them. Always receive outstanding service.
Linda H
Évaluation :
5
Good attention to detail of trailer hookup and trailer condition.
Stephen H
Évaluation :
2
Water link from 319 to 306 storage which is the on I’m renting I tried to pay the insurance fee but no can help me
fuquawn g
|
Premières impressions
Évaluation :
5
Kurt was so helpful and accommodating! He went above and beyond and did an excellent job installing my hitch! Friendly, clean and amazing customer service !!! I want to highly recommend this location !!! A true treasure , hard to find these days!
Sandra Q
Évaluation :
5
Le client n'a pas laissé de commentaire.
WALLACE T
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICHARD P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacob M
Évaluation :
4
Le client n'a pas laissé de commentaire.
Wanda G
|
Premières impressions
Évaluation :
3
The only negative thing we'd have to say is the drop off procedure took over 20 minutes. We had to take 14 pictures of the truck we rented then 14 more pictures of the car tow we rented. Not really that big of an issue, but after 6 hours of moving, this was the last thing we wanted todo.
Greg B
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Noah B
Évaluation :
4
Everything was great except for the long haired man that was handling equipment returns that was harassing me while I was returning my van. I was following the prompts using the app to return my truck like the woman inside said to do, and then the long haired man was almost screaming at me asking why I was taking pictures and hurrying me up to finish. He was completely unprofessional and was smoking in the U-Haul truck in front of my van (if cleanliness of the vehicles is important, then why is this man smoking in one?). When the app was giving me issues, I went back inside and the woman helped me. The long haired man came inside and made passively rude comments to me. All I was doing was following what the woman inside was asking of me.
Ronald E
Évaluation :
5
Kurt was a great customer service ambassador. Online checkin made the process much easier.
Walter K
Évaluation :
5
Le client n'a pas laissé de commentaire.
christopher j
Évaluation :
5
Thanks 😊
Jackson C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Freddy R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jamar C
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHNNY M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Damita W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mike L
Évaluation :
5
Very good service
KEN J
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kedian G
Évaluation :
5
Fast and easy experience
Courtney T
Évaluation :
5
Remind us where the key drop box is.
Karon P
Évaluation :
5
Fix your App. I had to wait once I got there because the App. didn't respond with my info.
ROBERT A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tyrone P
Évaluation :
2
Le client n'a pas laissé de commentaire.
Troy T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stacy A
Évaluation :
4
Le client n'a pas laissé de commentaire.
kever r
Évaluation :
5
Staff were VERY helpful! Great experience!!!
George M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jim A
Évaluation :
5
Le client n'a pas laissé de commentaire.
john r
Évaluation :
4
The location and people were great! Your reservation system needs work. 2nd time in a row the location and pickup time change after you 'guaranteed' my reservation. This affected my start time and return mileage both times!!!
Waiting room with power, internet access and water/soda/snack vending machine.
david t
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephen H
Évaluation :
2
The lady checking me in to rent the truck, her attitude wasn't very welcoming and friendly. Seems like she didn't want to be there and a bit impatient. When returning the truck the gentleman that checked it in, he was super nice. He would be the only reason I would return to this location or refer to family and friends.
Dominique S
Évaluation :
4
Le client n'a pas laissé de commentaire.
sabra g
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Valerie D
Évaluation :
5
Le client n'a pas laissé de commentaire.
William H
Évaluation :
3
Le client n'a pas laissé de commentaire.
Shelia J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tom K
Évaluation :
5
Awesome you guys thanks!!! Good team there... Pros..
Doug P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth F
Évaluation :
5
Keep up the great service 😃
ROSE M
Évaluation :
4
I understand that there are some additional cost involved with the 19,95 rentals but I feel this should be a bit more transparent so that customers have a clearer idea about how they are being charged. Is it mileage? Is it hours of commitment? Or a combination of both? Help the consumer understand Thank you
James F
Évaluation :
5
Nothing. Great staff and trailer.
Dan B
Évaluation :
5
Great location at 6100 Midlothian Turnpike. They were very efficient and helpful.
Paul D
Évaluation :
4
Le client n'a pas laissé de commentaire.
Whitney T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dawn C
|
Expérience générale
Évaluation :
5
Always professional, Always prompt, Always available to provide excellent service.
Pamela S
Évaluation :
5
Le client n'a pas laissé de commentaire.
BREANYCOLE C
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dianne W
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robin B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephen K
Évaluation :
5
Le client n'a pas laissé de commentaire.
James M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Johnny B
Évaluation :
5
Le client n'a pas laissé de commentaire.
John M
Évaluation :
4
Very easy drop off. However the geolocation did not pick up
Thomas D
Évaluation :
5
Hard to make recommendations as the service was perfect
Alan F
Évaluation :
5
Kyle was fantastic. Really awesome.
Lance J
Évaluation :
4
Le client n'a pas laissé de commentaire.
CHARLES R
Évaluation :
5
Super friendly staff, they helped me troubleshoot my trailer hookup, and adjusted my return time to accomodate the time for troubleshooting.
Liese P
Évaluation :
5
Very nice people and made everything smooth they were busy but efficient
Jason H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sheary J
Évaluation :
5
Lady at Customer Service inside and Ossy handling the outside items were Excellent. I've used U-Haul for 50 yrs and this is the best experience of all.
dave s
Évaluation :
5
The staff here have been so helpful. Kind. Informative. Personable. It's a pleasure!
Kirsten K
|
Premières impressions
Évaluation :
5
No improvement needed
yvette g
Évaluation :
5
Everything worked out great!
wesley G
Évaluation :
4
Le client n'a pas laissé de commentaire.
Debbie B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jasmine C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
RENEEBOOTH R
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHUHRAT E
Évaluation :
5
Great service and very easy to rent a truck.
Kenneth F
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dollnice S
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Diana A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Justin B
Évaluation :
5
Le client n'a pas laissé de commentaire.
darryl a
Évaluation :
5
Merci.
John R
Évaluation :
4
Very nice looking install.
Timothy S
Évaluation :
5
Ozzy is amazing. I got my phone out to start the return, but he was already there. Engaging conversation that I enjoyed. Clean facility with easy access from a busy street. Very enjoyable experience overall, that left me feeling as though my business was appreciated. Keep up the great work and thanks for what you do: 5 Stars!
Billy P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lee M
Évaluation :
5
This is the BEST location
JOHN D
Évaluation :
5
Nothing - excellent experience and customer service!
Stephen D
Évaluation :
5
This is the best uhaul spot in Richmond and is my goto . Everyone is always so nice and the equipment in great working order.
Jay N
Évaluation :
3
Le client n'a pas laissé de commentaire.
Dianne W
Évaluation :
5
Quick reservations online, quick check-in at store, quick hook-up, and quick return. We rented a trailer and didn't even have to get out of the van upon return. Kurt and Ozzy did a great job in all areas. Would recommend this location (full service U-Haul store) over others.
George P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Heaven M
|
Premières impressions
Évaluation :
5
Janet and Kyle were the absolute best! Many years ago, I had not so good of an experience at Uhaul, but they changed my mind for sure! They were efficient, kind and communicative with us throughout our journey, which wasn't exactly smooth lol and it was a long ride. They truly were a blessing to us! Thank you I hope they will be compensated or recognized somehow. We will definitely use Uhaul again because of them. Thanks again. The twins.
CASSANDRA D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
becky P
|
Expérience générale
Évaluation :
5
Thank you for assisting me with my move in
Jazz J
|
Premières impressions
Évaluation :
5
Always helpful
Devon S
|
Premières impressions
Évaluation :
5
Great facility, excellent staff. The vehicles are all top notch and the storage units are in great shape and safe!!
PAUL M
|
Expérience générale
Évaluation :
5
The truck was clean and the staff were very pleasant, however the lady that checked me in told me that the gas needed to be 1/4 of a tank so I put gas in there just for the staff to tell me that we don't have to do that anymore. Not sure how true that is, however this miscommunication costed me an extra $15.
MICHELLE C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dorothy M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROXANN K
|
Expérience générale
Évaluation :
5
I was extremely impressed by the friendliness and flexibility to meet my needs when I needed them met for the move.
DEANP B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pearl B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Regina A
|
Expérience générale
Évaluation :
1
They charged a visa card of someone i knew that wasn't mine, without my approval or thiers.
DANYELL E
|
Expérience générale
Évaluation :
5
My first experience of renting a storage unit. I would definitely return if I need to rent again.
Antwan J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiffany S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anita B
|
Premières impressions
Évaluation :
5
Everything as described. Very easy and helpful. The staff are helpful and accommodating.
MICHAEL S
|
Online Move In
Évaluation :
5
The employees were very pleasant and helpful
Donna B
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
GABRIELLE J
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Donna V
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Meryah B
|
Expérience générale
Évaluation :
5
Thanks uhaul
Tonya B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amy S
|
Expérience générale
Évaluation :
4
Thank you, Ms. Janice/Janet for always being kind and understanding!
SEAN L
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Daniel G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH T
|
Expérience générale
Évaluation :
5
I was there from 2012 to 2023 and have appreciated all contact with Kurt, Janet and any staff employees. Merci de votre coopération.
PATRICIA B
|
Expérience générale
Évaluation :
4
Your staff is. very friendly and helpful
Donna V
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Selma M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Derrel B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Caitlyn W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
T'Keyah C
|
Expérience générale
Évaluation :
5
Have not moved in as of yet. Looking forward to using as storage.
Dorothy M
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Belquis P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
PEGGY M
|
Expérience générale
Évaluation :
5
Lady in front desk was very friendly and helpful,
The facility was clean bu i would recommend to check and fix the ceiling.
IVANIA J
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Travis R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lakisha S
|
Premières impressions
Évaluation :
4
Compliments to your staff for letting me know I didn't have my storage unit properly locked. And compliments to Josh for always being so kind and thorough with the three truck rentals I've had over the past couple months. He's a good man.
Steven P
|
Expérience générale
Évaluation :
5
Great service
Ann K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lawrence S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
FLETCHER C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DONALD R
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Akiyah H
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bevely T
|
Expérience générale
Évaluation :
5
I'd recommend Uhal on Chippenham to anyone🥰
RAKEEM A
|
Expérience générale
Évaluation :
5
One of the nicest Uhaul teams I’ve ever met in my 30 years of using Uhaul
Michael P
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
MARTHA M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALEXANDER L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wanda B
|
Expérience générale
Évaluation :
5
The customer service at this locattion was excellent!
SHAWANN W
|
Expérience générale
Évaluation :
4
I had a not so nice visit on the first round then I had to go back on that same day and the African American Gentleman assisted me and it was nicer. Then I received a call from the District Manager who was intune to his employees and just let me say he listen to his customers. I will visit again
Pamela V
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lisa A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KATIE G
|
Expérience générale
Évaluation :
5
Keep up the great work
Tamiki W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rakeema J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAUL N
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Earlene B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
AUTRY H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Josefa L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRUCE A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chantel G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ellen n
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Glenda W
|
Expérience générale
Évaluation :
2
I've made two trips to the facility and both times the two associates working inside the office were simply awful. They were both rude and inconsiderate. Jason was the name of one of your associates that I had the misfortune of dealing with on my last visit.
Ierne M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jvetta H
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHELSEADENISE M
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
REGINALD W
|
Expérience générale
Évaluation :
5
I gave price and information to another neighbor who was moving.
Glenda W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
jill h
|
Expérience générale
Évaluation :
3
The location and space was great. Unfortunately the price wasn't as good as I would have cared for.
STEPHANIEJEAN D
|
Expérience générale
Évaluation :
5
Ms. Cynthia Fobbs was nothing short of fantastic !!
ERIK J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tysha L
|
Expérience générale
Évaluation :
5
Kurt and his staff are very kind, helpful and professional.
Jamika M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tamiki W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deborah L
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Keydrah K
|
Premières impressions
Évaluation :
5
This uhaul experience was much easier than I expected because the staff was helpful and courteous. Mr. Ludtke is an exceptional owner and I would not hesitate to do business here again!
YOLANDA V
|
Expérience générale
Évaluation :
5
Very friendly staff. There was a error with completing the storage unit and i was charged but the store manager reached out promptly and resolved the issue very quickly. Excellent customer service! That experience has certainly gained my trust and appreciation to continue using UHAUL.
Natasha I
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Morgan H
|
Expérience générale
Évaluation :
5
Thanks for the excellent service awesome I will recommend this service to a friend.
ANDYLEE H
|
Premières impressions
Évaluation :
5
Excellent customer service, helpful staff and spotless facility. Convenient hours, so much better than our last storage experience at a different location. 5 stars!
Olakunle A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brad C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
shafonda g
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dana N
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Merline F
|
Premières impressions
Évaluation :
5
Kurt and "Ozzie" are usually the ones there to assist. Great folks and helped me tremendously during my relocation. I would recommend this U-Haul location to anyone in Greater Richmond.
William L
|
Expérience générale
Évaluation :
5
The manager was very friendly and he will go out his way to a customer. The staff as well were friendly and greet the customer service
Denise A
|
Premières impressions
Évaluation :
5
The guys at Midlothian uhaul was a pire blessing, thank you greatly champions
ARTHUR C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CEDRICTHOMAS H
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Hube D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
RONALD H
|
Expérience générale
Évaluation :
3
The only part I don’t like about it is when you move your things out before the next month you are scheduled to pay they don’t prorate and give you some of your money back.
MELODY B
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
ALESHAE R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAKISHA M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Audrey W
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Maurice B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Regina A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LUCIOD V
|
Expérience générale
Évaluation :
5
Staff was very knowledgeable and accommodating. Answered all questions and concerns
Jacquelyn P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
NOREEN J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
EDITH M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Torrey W
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
ANGELA W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
STAINTANC R
|
Expérience générale
Évaluation :
5
Only concern was, uhaul provided me with a lock with just one key and the associate stated they didn't had a key. There's a missing key somewhere and I'm not allowed to use my own lock. The comfort was the cctv system.
William L
|
Premières impressions
Évaluation :
1
I let them know that I didn’t need the storage 2 months ago and I told them that it was cleaned and no longe in use and they’re still trying to charge me for the storage unit.
Lashanda M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Perry T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Morgan H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pamela A
|
Premières impressions
Évaluation :
5
Wonderful experience, great customer service
BRUCE W
|
Premières impressions
Évaluation :
5
Friedly staff and convenient
Willie D
|
Premières impressions
Évaluation :
3
It was a good experience
Dan K
|
Premières impressions
Évaluation :
5
Janet was the lady I spoke with on the phone and she was a delight and very very helpful. I had reserved a truck at another facility and when I got there they didn't have it. You all saved me. I will absolutely be back the next time I have a need. The manager was the gentleman who helped me when I got there. He was also very very helpful. A fantastic experience. Thank you again
JACKIE M
|
Expérience générale
Évaluation :
5
Ozzie and Kurt were extremely accommodating. Walking into the site, I had to sign my storage lease, head down the road to unload at the storage site and then return my trailer to another location. Kurt and Ozzie made it easy for me to do all 3 at one stop. The site was also EXTREMELY busy at the time of my arrival. Ozzie was super organized and engaging with conversation. Five stars!!
William L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Douglas S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
FLORENCE P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CYNTHIA W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
NOREEN J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DELORESWINFREE B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Douglas S
|
Premières impressions
Évaluation :
5
Very friendly and helpful staff
Joel K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH T
|
Expérience générale
Évaluation :
5
Kudos to Uhaul and your staff, I will recommend your services to all of my friends, I really like the card swiping option to access the storage area.
Gary R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHARLOTTEANN A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
April G
|
Expérience générale
Évaluation :
4
A couple of times the lights didn't work when I went to the storage, but staff came to check it out immediately. Staff was usually very nice and responsive.
Dominique R
|
Expérience générale
Évaluation :
5
The Staff at this location is astounding!! The staff displayed courtesy and were very helpful. The U-Haul establishment is very lucky to have a team who appear to love their jobs and are happy. They communicate well and are problems solvers(they assisted me over the phone will a ACH draft billing issue). the problem was solved in less than 15 minutes without being transferred. This type of customer service in today's America is becoming extinct. Please, what ever management is doing to keep them happy please continue to do it!!! :):):)
deborah s
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Guillermo G
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
ALANBRIAN S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
TODD S
|
Premières impressions
Évaluation :
5
I love Mr. Kurt is the best you should have a 100 more of him at each location... This is the ONLY UHAUL STORE I GO BECAUSE I NO IM GOING TO BE TAKEN CARE OF BY MR. KURT & HIS STAFF !!!
APRILESTELLE W
|
Premières impressions
Évaluation :
5
Had a great experience and everyone I encountered was professional and helpful.
Amanda L
|
Premières impressions
Évaluation :
5
Being the former manager of this location it was in very good condition and the store manager Kurt is an asset to your company and has trained his employees very well. I will always go to this location.
Kenneth W
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
JOHN M
|
Expérience générale
Évaluation :
5
Mr Kick is allsome his attitude is the BEST....
APRILESTELLE W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
FLORENCE P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
FLORENCE P
|
Expérience générale
Évaluation :
5
Great Job, I'll be back.
DENNIS H
|
Expérience générale
Évaluation :
5
Excellent place.
HERNAN G
|
Expérience générale
Évaluation :
4
Very good service
Harold L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Collin L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
SAMANTHA F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TIFFANYDENISE W
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAMES A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joann M
|
Premières impressions
Évaluation :
5
I want to take this time to thank Uhaul for their service they provided for me for over the past six years. Uhaul always kept me informed when changes occurred with with office hours and with annual charges. I would definitely refer a friend if they needed Hey safe and secure a place to store there items.
INGRID S
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Chris W
|
Premières impressions
Évaluation :
5
I have always enjoyed doing business with gen Manager Kurt for many years. His professional attention to his customers is what makes me return
Charles B
|
Expérience générale
Évaluation :
5
Great facility and entry is a breeze. Incredible staff
RONALD P
|
Premières impressions
Évaluation :
5
Nice place for storage. The height of the storage is great for stocking.
Anita R
|
Premières impressions
Évaluation :
5
Awesome, easy experience with this UHaul location.
Starrias M
|
Expérience générale
Évaluation :
5
Everyone was extremely friendly, and I would highly recommend everyone to use your service. Prices are great compared to renting from stores. Thank you all and Merry Christmas!!
ROXANN K
|
Premières impressions
Évaluation :
5
Easy experience overall. I was able to drop off and pick up U-Haul trucks from this facility as well as rent a storage unit for two months. Everything was in clean, good condition--no complaints!
Kelsey H
|
Expérience générale
Évaluation :
5
This place is AWESOME. Always helped me when I had questions and the payment process was so easy. If I had to find another facility in the future, I would use them again. Thank you so much!
Kim M
|
Expérience générale
Évaluation :
4
My 20 yr. storage relationship with Uhaul til moveout: A+. Staff, (esp. Kirk & his family) were ALWAYS pleasant, available, and willing to assist. Fees, higher than others, but service is impeccable.
CARIL H
|
Expérience générale
Évaluation :
5
Always great doing business with Kurt. ( Manager)
Charles B
|
Premières impressions
Évaluation :
5
Great customer service!
Kayla B
|
Expérience générale
Évaluation :
5
The process was quick and easy and took no time at all. The storage space was also clean and met my expectation. I would definitely recommend them.
BRENDA G
|
Premières impressions
Évaluation :
5
This is my favorite storage in Richmond not any Uhaul only Chippenham Uhaul
Vanessa T
|
Expérience générale
Évaluation :
5
U-Haul makes the moving process so easy. The employees are friendly, and are very helpful. This has been true of every U-Haul facility I've interacted with, a total of four.
catherine j
|
Expérience générale
Évaluation :
5
very friendly and helpful
MARGRET D
|
Expérience générale
Évaluation :
1
The employees were very unprofessional and kept me waiting for over an hour to open my storage space.
Latoi R
|
Expérience générale
Évaluation :
5
They took great care of me. Especially after my experience at another facility.
KOCMEKICA P
|
Premières impressions
Évaluation :
5
It was a rewarding experience.
Loretta G
|
Expérience générale
Évaluation :
3
I stood in line and was the only person in the store. Two employees were outside talking/smoking and the one person working counter was doing, I don't know. Never a friendly experience whenever
Terrance S
|
Expérience générale
Évaluation :
5
My only disappointment was that I had my space for eight months and had to vacate due to rent increase and I have two spaces, I could see after a year, so it was a inconvenience
VALERIE D
|
Expérience générale
Évaluation :
4
There were no problems while I was renting my storage unit and the people are very friendly.
Karen R
|
Expérience générale
Évaluation :
5
Very helpful and efficient. I Highly recommend them
Paul S
|
Premières impressions
Évaluation :
4
Everything is OK. Onlyone issue. We ordered indoor parking for my car but when I went to the office, they didn't have indoor parking. So I have to park my car outside.
Mao T
|
Expérience générale
Évaluation :
5
Customer service was great
CASAUNDRA w
|
Premières impressions
Évaluation :
5
Great place to rent
Joan B
|
Expérience générale
Évaluation :
5
Thank you for your Great customer service..
Felicia C
|
Expérience générale
Évaluation :
1
The facilities are fine. My problem lies within the payment policy. Once I fell behind, I wasn't allowed to do a partial payment. Which caused me to NEVER be able to catch up. Lost EVERYTHING!
Delavon G
|
Expérience générale
Évaluation :
5
Kurt was great and reached out to me in a helpful and timely manner. He also worked with my sister to get everything sorted and save us some money. Highly recommend this company.
Kathleen D
|
Expérience générale
Évaluation :
5
No complaints.
Zachary S
|
Expérience générale
Évaluation :
5
From Danville store to Richmond store customer service was magnificent. Thanks you!!!
Sharmika R
|
Premières impressions
Évaluation :
5
.
KEIRRA H
|
Expérience générale
Évaluation :
5
Everyone at Chippenham Uhaul is Wonderful to work with as always and especially manager Kurt and assistance MGR Jannet is the Greatest Helper. Thank you all, Sean
Sean Y
|
Expérience générale
Évaluation :
5
manager kurt was the best
Kevin M
|
Expérience générale
Évaluation :
1
After being a loyal customer for over 8 years, John admonished me about my tone, because I questioned an added charge to my credit card. Kurt had always provided me with the BEST service for years.
LINDA N
|
Expérience générale
Évaluation :
1
This was the worst experience that I could have imagined, clearly defined in comparison to a baseline appraisal of "a secure place to store my things, temporarily". Get the act together. thanks, P
paul p
|
Expérience générale
Évaluation :
1
John was absolutely terrible, during our interaction, he reminded me several times that it was almost time for him to leave. He charged my card, $200 when i specifically told him not to.
Kaitlyn M
|
Expérience générale
Évaluation :
5
Everyone was very helpful in meeting my needs.
Robin R
|
Réservation
Évaluation :
2
Staff was always rude when i needed something
Blake V
|
Expérience générale
Évaluation :
1
Main gate was broke, with a dummie chain. Security door where use your card to get in was broke...I was late the last month and they put a lien fee the day new rent was due the same day we moved out.
kenneth w
|
Expérience générale
Évaluation :
5
Pleasant, clean and always well stocked with trucks & merchandise. Helpful staff, safe facility and friendly staff. I would recommend this location over all of the others. This location is tops!!!!!!!
TREY F
|
Expérience générale
Évaluation :
5
Thank you for the 1st month free Storage... I have been using them for years Great customer service
Saqib T
|
Expérience générale
Évaluation :
5
The staff where very helpful and polite I appreciate there help
NIOVIS R
|
Expérience générale
Évaluation :
5
The staff was very friendly and professional and went the extra mile to accommodate my needs, and I greatly appreciate it. My move went very smooth thanks to you and your staff and facility.
stephen k
|
Expérience générale
Évaluation :
4
The only reason I would not recommend your storage would because its very expensive for such a small space. Everything else was great.
PATIENCE H
|
Expérience générale
Évaluation :
4
Staff was accommodating.
SUZETTE S
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.