Évaluations des clients U-Haul Moving & Storage of Chippewa Falls

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Chippewa Falls

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CHRIS N. le

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Staff is very knowledgeable and helpful. I'll be back

Thomas C. le

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The corporate call center was horrible. Let me repeat, horrible. The American born person I spoke too I could not understand. She could not get my order correct after several tries. The chat was somewhat better but still could not give me the confidence that my u-box would be delivered as planned. It was not until I spoke to the local center that I was confident and pleased with my experience.

CHRIS N. le

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Very well run outlet. Paul and the staff made it very nice rental, I'll have to rent a Small trailer yet tommorow for Saturday morning. I'll be back over

Jon D. le

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Le client n'a pas laissé de commentaire.

JOUA X. le

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On the day we scheduled to pick up the trailer, we arrived at the scheduled time. The customer service representative farted very loudly and then said he has stomach ache. He asked us for our license plate number and then said he has to go to the bathroom and we’ll have to wait for him. It was very uncomfortable waiting for him as we heard everything from the bathroom. Then he said he couldn’t help us hitch the trailer so we had to do it ourselves. We weren’t exactly sure how do it but figured it out. This representative requires further training. He is kind and friendly but needs training on presentation.

james l. le

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Le client n'a pas laissé de commentaire.

Terry H. le

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better communication

CHRISTY F. le

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Great service. Thank you! :)

Jacob S. le

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Staff have no idea how to set up a reservation. Had to make several changes on the fly to accommodate their terrible job when I reserved the pods back in January. Uhauls credit card handling has to be the worst of any company I have ever used. I have given them my number repeatedly but magically its never on file. When I expressed this concern with an employee he told me that because you are a billion dollar company that you can do whatever you want with my card. Very poor customer service overall. Somehow my stuff showed up on time and safe so I wont be going off the deep end telling everyone I can about how awful it was. But given the organization and unprofessionalism of your staff it seems like a miracle I even got a box to my door

Richard J. le

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Was told during the check that the right turn signal on the trailer was not working, but “since the left signal and brake lights were working I should be good”.

keith d. le

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Store was clean and the representative was helpful and charming.

Amber P. le

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This experience was awful. The professionalism at the store is lacking. There is an employee there that has no clue what is going on or how to provide quotes. I was specifically told I would be picking up the U-Haul at the Chippewa Falls location. I got a call two days prior that said I had to drive TWO HOURS to get my truck. This is unacceptable. I understand a short drive to another location, but two hours?! I was furious and customer service was no help an hour and a half after being on the phone. The customer service manager was terrible. I have never been so frustrated at the lack of concern and compassion. It's an absolute horrible way to run a business, and I will never rent a U-Haul again. Thankfully Paul was somehow able to get a truck for us, but if not, I would be absolutely disgusted with the way U-Haul does business. Making your customers drive two hours the morning of a move...unacceptable. You should be ashamed with your business practices.

regina g. le

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Great. Fast and friendly return.

Gordon V. le

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Shipment delivery was 4-days late and without notification. This required several hours on phone calls to try to get a scheduled delivery date and confirm it when additional messages were sent saying the rescheduled delivery would be 7/13-15. I also haven’t heard about a refund of $200 for this delay. Note the U-box was returned without damage and with all pads. I can be contacted at 704-223-5490 if there are questions — contract 90385782. Thx GMV

Joe C. le

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Le client n'a pas laissé de commentaire.

Shawn W. le

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This place is very understaffed. Been in here 3 times and waited in line about 30 min twice. Not the employees fault, it's the management or GMs fault. The customer service (the wait aside) was the best part.

linda E. le

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The location in Chippewa Falls WI were SO helpful. Zeke and Paul really help us with all our questions and pick up. Very helpful

Dawn B. le

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Le client n'a pas laissé de commentaire.

Ford B. le

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Le client n'a pas laissé de commentaire.

PAUL L. le

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They have automated remote check out—like most car rental returns. You don’t need to go into the office.

jordan t. le

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Le client n'a pas laissé de commentaire.

Nicole L. le

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Our uhaul broke down in Denver and my husband waited 11 hours in a parking lot for help because the repair shop claimed we were over weight, just to find out that we were not. Crappy equipment, horrible service, I have never had someone treat me so awful than the customer service with this company. My husband was told that his hotel room and dinner, which in total was $123, paid out of my pocket, would be reimbursed. And it still has not been. I will never use this company again. And will be sharing this terrible experience on multiple social media sites.

Joe S. le

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Wait time to check out equipment was WAY too long. Nearly 45 minutes.

jan s. le

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Have more staff...most people that are renting Uhauls are in a time crunch! The line and time spent there was rediculous Do not tell clients that they have a certain size truck available and then promptly put you in an oversized truck that was very difficult for a woman in her 60’s to handle!

Ryan B. le

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The truck was filthy inside and out. I spent an hour cleaning it before I could drive it (so many bugs in the windshield I couldn’t see well enough). The front left tire was bald. When I pointed it out the Uhaul rep said, “yeah, I wouldn’t drive my family on that wheel but Uhaul says it’s good enough for them!” The owner of the facility at one time leaned over the desk to spit out his tobacco. The electronic console wasn’t working so I couldn’t read any of the contract.

Maria A. le

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No improvement needed whatsoever, perhaps just having more big size trucks available. Thank you guys!

Gary K. le

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After two install appointments and other snafus Paul made it right and worth the wait. Recommend Paul to my GM Dealer any day..

Mark H. le

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Was scheduled to pickup at Eau Claire and was informed the day before to pickup at Chippewa location... very frustrating the web site reservation isn’t correct

Bradley W. le

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Everything was fine here.

Tiffany S. le

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My complaint is with the web order and the reservation I made online.

Lawrence F. le

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The after hours drop out procedures were challenging for the first time. Customer service was very good at resolving issues. It will be easier the second time around

Amy G. le

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Notify owner if rental vehicle isn’t returned in time and ready so alternative plans can be made. Have a 2 day buffer between rentals. Care about customers. 50 rental credit guarantee doesn’t make up for ruining a person’s moving schedule. This owner cares nothing about his customer and it takes forever to be waited on. Other personal working have no clue on what they are doing. Drive extra miles to avoid this rental you will be glad you did. Poorly run business

Liz P. le

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Paul did a great job on finding us the perfect storage room and location.

Joseph C. le

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Le client n'a pas laissé de commentaire.

jeanne B. le

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Why do you charge $60 if someone wants to pay cash. That was not mentioned when we reserved the trailer.

Darrel T. le

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I am not satisfied with the mileage allowed for a one way trip. I had to pay an extra $16 for this trip. Change your policy and allow 10% more miles than you do now.

Philip P. le

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Le client n'a pas laissé de commentaire.

KEN V. le

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Le client n'a pas laissé de commentaire.

dale s. le

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Nothing. Totally satisfied!

Andrea G. le

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Le client n'a pas laissé de commentaire.

Deborah I. le

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Was rescheduled 3 times for delivery, then when it arrived at site, i was told it was not paid for. I paid in full already. This is a total scam. My ubox is being held hostage. Local moving conpany can't pick up.

Bajra P. le

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Le client n'a pas laissé de commentaire.

Paula M. le

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Le client n'a pas laissé de commentaire.

Ken L. le

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Le client n'a pas laissé de commentaire.

Brian H. le

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Billing, delivery time, and convoluted phone system make the whole experience below average. Omar is Dallas made the delivery experience wonderful.

Breanne K. le

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We were told the tank was full but we only drove 9 miles and took well over 5 gallons to fill. Spent over $10 to fill for 9 miles. No way it was “full” when we got it and we didn’t want to get charged crazy charges to fill it. Otherwise Team was great and facility was great.

Jerry F. le

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Le client n'a pas laissé de commentaire.

steve h. le

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Had to search for the person working. Found them after 15 minutes of looking and he was talking to someone in the back of the property. Poor communication skills and not helpful in any manner of speaking.

Tommy G. le

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Great

Greg K. le

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The person who was working was courteous and very helpful.

Ramona B. le

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Le client n'a pas laissé de commentaire.

ANDRESS W. le

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Le client n'a pas laissé de commentaire.

nance s. le

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Le client n'a pas laissé de commentaire.

Cherri S. le

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The U-Haul staff was friendly, on time, helpful, and accommodating.

Robert H. le

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Excellent location and service. A nice clean and organized business in Chippewa Falls, Wisconsin

David K. le

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The ubox was delivered 2 days late - AFTER the "guaranteed" delivery. The movers scratched the hell out of my floor and I don't know how to file an insurance claim with Uhaul? How do I do this?

Randy B. le

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Le client n'a pas laissé de commentaire.

TROY N. le

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Paul was awesome ! I let him know about the twisted replacement strap issue and the ratchet on the tow dolly and he immediately removed the defective equipment from service to be repaired. Check in was a breeze !

Patrick L. le

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It was exactly what we needed moving out our college aged son.

Ramona B. le

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Le client n'a pas laissé de commentaire.

John P. le

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Le client n'a pas laissé de commentaire.

darin f. le

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faster check in times. to much paper work

David M. le

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I received first rate service! I will go there whenever I need to rent a trailer or truck. I have already told my friends to rent there. Thank you UHaul!!!!!

Ted K. le

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Le client n'a pas laissé de commentaire.

Bruce K. le

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Le client n'a pas laissé de commentaire.

Devon F. le

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Le client n'a pas laissé de commentaire.

Patrick F. le

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Very good. Techs could use more training on the computer- But they are great!

Damien B. le

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The staff was excellent

Mark S. le

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The crew in Chippewa Falls was efficient and helpful with both my rental and storage unit. I would definitely use them again.

Mark H. le

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Thank you Paul.

Robert S. le

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Le client n'a pas laissé de commentaire.

tom j. le

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Rented a car hauler trailer and the only problem I had were the straps were wrapped up so tight I had a very very hard time getting them undone to wrap around the tires, it took me 15 minutes to get them undone, wrenched my back doing it, that was UNACCEPTABLE those should be checked before you rent it, I'm too old to be dealing with crap like that, VERY DISAPOINTED in that!

Ted K. le

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Le client n'a pas laissé de commentaire.

Douglas F. le

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The service was excellent. The staff was polite, friendly and courteous.

Alan W. le

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Le client n'a pas laissé de commentaire.

Emmanuel C. le

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Le client n'a pas laissé de commentaire.

Joshua R. le

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Le client n'a pas laissé de commentaire.

Kevin M. le

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Le client n'a pas laissé de commentaire.

Kathleen L. le

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The guys that helped me hook up the trailer and went through all the steps and the guy that was there for the return were awesome. Very helpful! Would definitely come back here if we need to rent another trailer.

Don P. le

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Le client n'a pas laissé de commentaire.

DARLA G. le

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Le client n'a pas laissé de commentaire.

Wendy H. le

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Building was very clean and well organized. Paul and Brad were both patient (with all of my questions) and very helpful. Very impressed with the whole process. Would do this again !

Russ G. le

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Van leaked water into the cab running down the seat belts, both. Returned unused boxes and was told we would get our refund when we returned the van in Boise but was told that we would have to get it from where we originally purchased. nothing but a run around

Jeorge G. le

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Le client n'a pas laissé de commentaire.

John T. le

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Very helpful, friendly. Very happy with my experience at u- haul

Jordan M. le

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Having equipment available in all locations. I had to drive to the main location, despite having selected the location nearest to my house when filling out the rental application online to reserve the van. It would be more convenient as customers are charged per mile and I had to drive 25 mins from my house to pick up and drop off the rental which ended up costing more than it would have if I had been able to pick up and drop off at the location nearest to m house.

Cameron E. le

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Le client n'a pas laissé de commentaire.

Charles s. le

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Le client n'a pas laissé de commentaire.

Timothy M. le

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Le client n'a pas laissé de commentaire.

Jennifer W. le

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Le client n'a pas laissé de commentaire.

Katlyn M. le

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Le client n'a pas laissé de commentaire.

Mike P. le

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The employee who helped me was excellent! Great customer service, friendly, and made the rental experience a good one.

Ralph S. le

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Not enough characters for me to fully express myself. Bottom line, the Chippewa Falls facility is top shelf in service and knowledge.

Jackie P. le

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The idea behind the U-Haul boxes is great, but the process is definitely not there yet. Scheduling box delivery and pick-up is a hassle (multiple phone calls are required and our local U-Haul store was not able to assist...we had to wait for contact from the Chippewa Falls location, but weren’t made aware of that until they called the day before delivery.) Our boxes were dropped off a day late both delivery times and not picked up at the specified times either. The best part of the boxes was working with Bobby, the box delivery driver. She was friendly, skilled, patient, and knowledgeable. I felt confident watching all of my belongings be loaded onto a truck with her as she took great care in loading the boxes and was extremely personable. My husband and I agreed we would not use U-boxes for another move. There are too many scheduling difficulties and empty promises that your items will arrive on the scheduled date. When confronting the scheduler, Ken, about the error of box delivery both times (a day late) he apologized, but had no recollection (or claimed he didn’t) of me scheduling the box delivery 2 weeks prior. He offered no remedy to the situation of us having to go another night with no belongings in our new home. Poor customer service at its finest.

Linda E. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Le client n'a pas laissé de commentaire.

Barbara F. le

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You guys are awesome

Ann Marie T. le

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Text client when unit comes back early and is ready before their scheduled pick up time. Especially for quick moves.

CRAIG A. le

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Le client n'a pas laissé de commentaire.

Leo T. le

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Hire more help. I had to wait 30 minutesgrtting my truck. And another 30 minute when I return Ed it. Very poor. The attendent worked very hard and tried to calm the waiting customers

Don P. le

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Le client n'a pas laissé de commentaire.

Laura l. le

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Le client n'a pas laissé de commentaire.

Chris O. le

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Le client n'a pas laissé de commentaire.

Sara D. le

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So helpful! Absolutely seamless between setting up the reservation in another town and dropping off at this location. Thank you for great customer service!

Jacob F. le

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Friendly staff, clean, well maintained equipment! Very clean and presentable facility/store. Equipment served intended purpose!

BRAD S. le

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Le client n'a pas laissé de commentaire.

Richard P. le

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Explain features and controls of vehicle before turning over to customer. It would have been good to know the vehicle had a backup camera which I discover by accident just before returning the van.

Ronald O. le

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When you do express, why did the information have to be entered again?

Nathan M. le

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Great experience!

Douglas O. le

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Nothing at all!

Jim D. le

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Very impressive operation.

mary a. le

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Everything was great.

peter s. le

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Le client n'a pas laissé de commentaire.

James S. le

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Thank you for the clean storage unit. We’re ently moved to this area and needed a place to store stuff while we made the adjustment. Your place was close and handy. I recommend you to anyone Skutleys

Tia A. le

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We rented a truck and they gave it to use for 24 hours so it was great!

Leland K. le

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Le client n'a pas laissé de commentaire.

Laurinda U. le

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Best experience I’ve ever had with U-Haul

Leo T. le

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Le client n'a pas laissé de commentaire.

Teresa N. le

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Paul & his team are simply AMAZING. Fantastic customer service from everyone there. Facility was always clean. All supplies were easily available for purchase. They are an asset to your Brand.

jeff t. le

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Never again, was charged 2× the quote for less then 2 hours, and 20 miles. Truck looks like crap inside

Silvia M. le

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Le client n'a pas laissé de commentaire.

Lori W. le

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Le client n'a pas laissé de commentaire.

Steven W. le

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Le client n'a pas laissé de commentaire.

Scott K. le

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I had a great time. Gary was very helpful, respectful, and friendly. He's a good person, which put me in a good mood before going off to do some hard work!

Julie and Chuck B. le

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Le client n'a pas laissé de commentaire.

James B. le

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Le client n'a pas laissé de commentaire.

Christine C. le

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The staff was friendly, efficient and helpful.

Faith O. le

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Customer service was great. Pick up and drop off was so easy....so convenient.

Dale C. le

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I have used UHaul from several different locations and have always been satisfied, but I would rate this one #1 on the list! Keep up the good work

James B. le

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Le client n'a pas laissé de commentaire.

David C. le

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Had to rent something larger at additional cost, because what I wanted to rent, a small covered trailer, was not available. But the staff was friendly and very helpful.

deb c. le

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The manager was awesome. I was on my way back with the truck and it was going to be shortly after 7pm and he was willing to stay and wait for me. I would say excellent service.

Scott D. le

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Great service!

jeannine c. le

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The Eau Claire location is 2 miles from my house. Because they didn’t have the vehicle I needed I had to drive to Chippewa to pick up and return rental. I used it for 1 hour. Because of the distance to the store I ended up paying mileage of around $20. I think for this instance it could have been forgiven. Besides the drive to and from Chippewa Falls I drove 5 miles and used the truck 1 hour. I think $42.00 is outrageous

Ted D. le

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everything was explained very clearly, nothing else needs to be done. I am totally satisfied

lynne c. le

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Very helpful and a very nice business

Heather M. le

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They were very helpful in getting us set up with a storage unit. The owner spent extra time answering all our questions. Very friendly staff, and great customer service!

Geralyn F. le

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Excellent service!

KELLY W. le

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Quick response time. Professional and friendly

Tong L. le

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Nice people.

TERRY Z. le

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The GM Paul was very helpful and wiling to help. I would recommend people go to this store for rentals and storage.

Dean C. le

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N/A

Brenda H. le

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Great on time service.

Kimberly R. le

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The facility, availability, friendliness of the staff, were all outstanding! I highly recommend this facility to anyone looking for storage or any other U-Haul services! Kimberly

Steve G. le

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Love this xtra clean and super huge storage facility. We also rented trailer and truck from Uhaul that made our move a very easy way get up here. This location in Chippew Falls is the best!!

Adelaide F. le

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I am very pleased with the storage unit and unloading/loading inside out of the weather elements.

Emily B. le

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Box was delivered late.

Gary B. le

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very professional and personable staff

Pablo T. le

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Was charged a storage fee for the 3 boxes used for the move, even though the facility was not able to deliver the boxes due to not having a driver. I was told I would be reimbursed, still waiting.

Megan F. le

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I have never used this facility. However my experiences with uhaul were not overly pleasant, and this type of confusion was a major part of that. Very poor communication and understanding

diane A. le

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Paul is a great and friendly person! I will rent again! Easy pickup and drop off! Thank you!