Nothing. Great place with friendly and efficient staffGEORGE H.
Customer Reviews for U-Haul Moving & Storage of Chippewa
Pour nous contacter
Beaver Falls, PA 15010
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JOHN S.
Le client n'a pas laissé de commentaire.Judith D.
Put a list of the basic rate for different size trucks On the Front window for people driving by to see and they will remember approximate price when someone says I need to rent a vehicleDONALD K.
Le client n'a pas laissé de commentaire.Janine F.
The lady that helped me was very helpful and pleasant however, when we first walked in, we weren't even greeted instead we were rudely yelled at by a man with glasses and shaved head that we needed to put our masks on, just because masks are required not everybody has flipped over to that way of thinking yet because it hasn't been a life long requirement, so sometimes people just forget. Plus there were other workers not wearing theirs so it didn't seem like it was that important. Anyway, there's nicer ways to telling people to do something by actually getting them first.Leah B.
Be more clear about the return time and options to extend.MARCY B.
The 2 guys at the Chippewa location who were working on Sunday April 4th did an excellent job. Great customer service and answered all of our questions. They even didn't charge us for the extra 2 hours that we had the vehicle.brandon V.
Kelly and the Beaver Falls U-Haul team were great. They guy who helped hook up the trailer was very helpful and ensured everything was safe and working correctly. Kelly had great commo with me to let me know my UBox arrived and when I could pick it up. Tremendous customer service all around.Michael T.
Le client n'a pas laissé de commentaire.Sierra W.
Great folks work here. Highly recommend.James B.
Le client n'a pas laissé de commentaire.Carl K.
The lady working with the lady that was handling my reservation and pick up was very rude disrespectful I explained I was having a medical issue trouble breathing I am 53 years old with a heart condition but she persisted with her disrespect I will take my business to Penski from this time forth and will advise everyone I know to do the same.Employees like that hurt businessJAMES W.
Kelly and her team where fantastic. Caring, friendly,helpful and very knowledgeable. I was on an extreme deadline and had little time to spare. They made sure everything was ready for me and make check a breeze. Definitely a location that knows their business. Just a pleasure to deal with.Sylvia M. | Premières impressions
Le client n'a pas laissé de commentaire.JOHANNAH Z. | Premières impressions
Le client n'a pas laissé de commentaire.Nejwa L.
My return was easy and efficient. No time wasted sitting waiting for an employee. Maverick was very experienced at his position. Merci.JOHNNY T.
Le client n'a pas laissé de commentaire.THERESE W.
Le client n'a pas laissé de commentaire.Patricia P. | Premières impressions
Le client n'a pas laissé de commentaire.Kevin K.
Le client n'a pas laissé de commentaire.ROBERT P.
This place is a complete rip-off. I got a quote on the U-Haul website for a car hauler. I called this location to check on this item being on property because I've had terrible experiences with U-haul scheduling me for items that weren't were they were supposed to be. Long story short and showed up for the trailer they billed me for almost twice what the website quoted for the trailer. I despise dealing with U-Haul and wish there was another option.THOMAS J.
BOTH JUSTIN AND MAVERICK WERE EVERYTHING I WANT IN A EMPLOYEE FOR HELP.. KNOWLEDGE ,KINDNESS , UNDERSTANDING OF THE ENTIRE PROCESS.. SPECIAL SHOUT OUT TO JEFF AT BEAVER VALLEY MALL STORE.. WHOEVER IS DOING THE HIRING FOR UHAUL KNOWS PEOPLE.. GOD BLESS RODNEY WATSONRODNEY W.
Le client n'a pas laissé de commentaire.Jami D.
Needed a good sweep out, but other than that, the trailer was in good condition. The standout of my experience though was dealing with Trish. She was polite and knowledgeable, and put me at ease about my first trailer rental. She made sure to hook everything up and double check it for me, and gave me a few pointers to help me on the road. 10/10 would rent from here again based on her alone.Donald H.
Le client n'a pas laissé de commentaire.Paula M. | Expérience générale
Le client n'a pas laissé de commentaire.Kristen D. | Expérience générale
Kelly Kline was very helpful.carol f. | Premières impressions
We were told the total cost when we returned the rental was 58 $but instead I have 2 charges on my card of 75 $and 132 $Chad B.
Le client n'a pas laissé de commentaire.Michelle M.
I watched a news report on the cleanliness of some of the vehicles available for rent at other facilities(these were in relation to New York outlets). I wanted to say, I rent these vehicles on a fairly often occasion for my job to haul items. I have never witness any dirty vehicles and they are always clean and I honestly feel safe renting from this facility. During this Pandemic, it is a trying time for everyone, and I want to state that I will continue to use this facility and feel safe that they are taking the proper precautions to provide a safe experience for all clients. A++++BRIAN S.
I in general just would not recommend uhaul. I will say the return process went smother than pick up.Charles C.
Internet connection would be the only improvement for that store. Everything else was 100 percent the best experience I've dealt with any customer satisfactionROBERT A.
Check-in was a little different because several people were returning at the same time so the agent didn't have time to "clear me" in person, but they e-mailed me my receipt and there were no unexpected charges, so it turned out OK.THOMAS R.
Le client n'a pas laissé de commentaire.GEORGE H.
Fix your app so customers cans get receipts when they return equipment not an hour or so later on linebrian M.
Le client n'a pas laissé de commentaire.Jacquelyn P.
It was a busy move-in day, so I couldn't get one of the drive-in areas at the front, but the staff were accommodating and allowed me to use the sliding door in the front. The staff have been helpful getting my 2 units reserved and next to each other, which is perfect!Janel S. | Online Move In
Le client n'a pas laissé de commentaire.Caitlyn N.
Le client n'a pas laissé de commentaire.Kade M.
Le client n'a pas laissé de commentaire.Michaelann W.
I would maybe have a neon sign in the front saying (open ) because I had a hard time figuring out if the place was open. Overall a pleasant experience knowing what kind of work I was about to get myself into. Very easy and hassle free.Daniel G.
The woman working there was super friendly and made the entire process pleasant.Kevin F.
The representative at the location did not know to tell me that the fender on the AT could be moved down to allow opening and closing of the driver side door of the car being transported. This resulted in me driving back to the location to return the AT I thought was unusable, only to be told by another employee that the fender could be moved. I suspect that the employees are not being trained on the use of uhaul equipment.Daniel M.
Le client n'a pas laissé de commentaire.Stanley K.
Le client n'a pas laissé de commentaire.STEPHANIE F.
Le client n'a pas laissé de commentaire.Fred D.
The only thing is I wondered if u had an extra dolly on the truck when we returned it. And why do you advertise one price and then add a second price on the bill.? That is misleading!Charlotte D.
Le client n'a pas laissé de commentaire.William L.
Le client n'a pas laissé de commentaire.Roger S.
Le client n'a pas laissé de commentaire.Lee G. | Premières impressions
Le client n'a pas laissé de commentaire.EUGENE L.
Le client n'a pas laissé de commentaire.SIDNEY C.
Since the location has no cell reception free wifi would be nice. You can not do vehicle inspection before you leave.Matthew J.
Le client n'a pas laissé de commentaire.Breon R. | Premières impressions
Le client n'a pas laissé de commentaire.Laquitta C.
Le client n'a pas laissé de commentaire.Stacy S. | Expérience générale
Carol and I were pleasantly surprised upon the arrival of our U-Box. As non-professional packers, our boxes and other items arrived in just the same condition as they left our home. Thank you for your help!james S.
Le client n'a pas laissé de commentaire.Dean M.
The lady at the drop off U-Haul was very professional and very helpful thank you Chippewa locationStephen M.
employees seem to not understand the computer system very well.kurt K.
Le client n'a pas laissé de commentaire.Shawn H.
Le client n'a pas laissé de commentaire.Danielle k. | Expérience générale
Le client n'a pas laissé de commentaire.JOSEPH G.
Le client n'a pas laissé de commentaire.Mark C.
Main U-haul computer system was down for almost an hour. Not the location's fault.Karl W.
THERE IS NO CELL/DATA SERVICE AT THIS LOCATION. THE COMPUTER SYSTEM WAS DOWN WHEN I WAS THEIR. I COULD NOT DO A PRE TRIP INSPECTION BECAUSE I COULD NOT OPEN THE APP IN THE PARKING LOTBrian A.
Le client n'a pas laissé de commentaire.Eva Z.
Overcharged me for 11 days on a 5x8 local trailer rental by charging my credit card on 4 separate occasions. On 10/5/20 29,10 $ which was only suppose to be a hold when I rented the trailer on 10/2. On 10/6/20 another charge of 174,64 $ which shouldn't have been charged because I only extended trailer rental, I didn't turn in. On 10/7/20 29,11 $ was charged as another deposit I had no idea why I was charged another deposit especially since deposits are suppose to be a hold not a charge. On 10/12/20 261,96 $ when I turned in the trailer rental. When I went back to the Uhaul office on 10/13/20 I was told I was to send proof of the charges when they could only see the 3 charges of 29,10 $, 29,11 $ & 261,96 $. The representative Kelly Klunk could not explain why I was charged 2 deposits in the first place. She said that she would reach out to their credit department to have them initiate an investigation. So I asked if I could reach out to the credit department directly and I was told I couldn't. I don't think these types of bank records should be handled by a minimum wage employee.LL L.
Le client n'a pas laissé de commentaire.Richard W.
Le client n'a pas laissé de commentaire.christine r. | Premières impressions
Le client n'a pas laissé de commentaire.ruben A.
Le client n'a pas laissé de commentaire.Ognian H.
Le client n'a pas laissé de commentaire.George L.
Only one person working at the time of return, there were three people returning at one time......I had to lift the trailer off myself, no tongue jack. Again not impressedMatthew T.
Le client n'a pas laissé de commentaire.JEFFREY S.
I feel the monthly rates are fair for the amount of space.Danielle k. | Premières impressions
I found it very interesting that you charge twice. Not sure how legal that is. You have an advertised rate (in my case, 29,99 $), but also a mileage fee, which is interesting since I had to return the vehicle with a full tank of gas. The $.79 per mile is not advertised, and appears as a required charge. A little false advertisement? It definitely has caused me to re-evaluate ever using U-Haul again for moving. I would MUCH rather deal with a company that is up front with their charges, even if it is more expensive. Sorry you have taken up such unethical practices.Brian M.
Le client n'a pas laissé de commentaire.beth H.
Nick help me and he was excellent at his job.Serbeshton M.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.John G.
Le client n'a pas laissé de commentaire.Caroline L.
Le client n'a pas laissé de commentaire.Phil V.
My overall experience was okay. Only bad experience I had was 2 months in row I came in and there was a nonpayment lock on my storage unit and I've always paid on time. I don't know what the problem was but every time I asked none of the sale associates had an answer for me.Shalena S. | Expérience générale
Le client n'a pas laissé de commentaire.Amy C.
Le client n'a pas laissé de commentaire.CHARLES F.
Very easy to rent a trailer from. Kelly made sure that I was hooked up correctly. Everything went according to plan without any equipment hic ups.Gregory C.
Justin is incredibly rude and speaks in a condescending tone. The store staff does not enforce mask policy.TRACY J. | Expérience générale
Employees were always helpful. Facilities were always clean and well lite. Storage unit was clean and well maintained. My wife and I always felt safe and secure while we were at our storage unit. ThanksRob B. | Expérience générale
We have a need for 15 ft trucks for local distribution of water. Is it possible to get a rate for 17 statesGeorge D.
I had trouble with the mobile pickup but went inside and was taken care of with fast and friendly service.Travis L.
Le client n'a pas laissé de commentaire.Mary Ann P.
See comments written aboveKirk M.
Everything you would have expected and then some!Terry K.
Le client n'a pas laissé de commentaire.Brian R.
This facility was a fantastic option for our recent move. The staff was friendly and helpful. We were so happy to be out of the weather in a comfortable environment to store our things. The value of what we were provided for the more than affordable price was appreciated in a time of moving stresses! We have told many friends and our realtor of our great experience.Cara M. | Expérience générale
Le client n'a pas laissé de commentaire.Robin S. | Expérience générale
Very accommodatingjames C.
Le client n'a pas laissé de commentaire.SAMUEL M.
Le client n'a pas laissé de commentaire.ROBIN S.
Le client n'a pas laissé de commentaire.Rodney R.
Excellent Customer Service!!Donald H.
No problems with returning truck. Everything was taken care of easily. Good location.Judy C.
Kelly Klick was fantastic. Friendly and professional! She hooked the trailer to my vehicle all by herself! I hope you realize what a gem of an employee you have in her! You rarely see that type of work ethic, and customer service any more!LISA L.
Le client n'a pas laissé de commentaire.Joshua W.
Le client n'a pas laissé de commentaire.DAVID L.
Repeat customers as I am, should not have to jump thru hoops to rent and return. Needs better streamlinedKevin K.
Super friendly staffEric N.
Make sure the unit is clean prior to renting it out.Mathieu F.
Le client n'a pas laissé de commentaire.Cindy W.
U-Haul Storage of Chippewa is a very clean and well run facility! The staff has been very helpful and friendly. We love the 'just drive in and dolly your stuff to your unit with no hassle.' Overall, it has been a great experience to have storage at this site!Frank G. | Online Move In
Le client n'a pas laissé de commentaire.Concetta F.
Le client n'a pas laissé de commentaire.Ronald H.
Le client n'a pas laissé de commentaire.Rebekah L. | Premières impressions
Le client n'a pas laissé de commentaire.Bryan Z.
Drove 32 miles and truck used 6 gallons of gas.David B.
Le client n'a pas laissé de commentaire.brian M.
Le client n'a pas laissé de commentaire.Christopher C. | Expérience générale
I'm very happy the office staff was still available when we moved in because for first time storage unit users the process was really confusing, especially as I requested online. I was disappointed in the size of the smallest unit that I have because it said it was big enough to store one room worth of stuff in, maybe if you were storing a bathrooms worth of stuff, but we managed to store the few things I needed to. Otherwise, it was very clean, and the staff was very helpful.Christina S. | Online Move In
Security card didn't work. Alarms went off. Could not load app to check in nor check out truck.Lynda S. | Premières impressions
The storage unit itself was fine. The facility was also well kept. The office staff never gave me a card to disable the alarm for my unit. I had terrible trouble with getting the unit set-up when I was in the office and for all my "trouble" uhaul gave me a discount on one months rent. Unbelievable.Nicki R. | Expérience générale
The advice we received for a storage and moving solution was excellent! Friendly and well informed.Cara M. | Premières impressions
Le client n'a pas laissé de commentaire.Megan C. | Expérience générale
My experience was very good with the people and the facility. The facility is always available and easy to access.Robert B. | Expérience générale
Le client n'a pas laissé de commentaire.Suprena C. | Expérience générale
We had a good experience that met a particular need for storing things for our daughter as she moved form one house to another. Thank you for being able to use the facility free for a month, great promotion !.Robert B. | Expérience générale
They were very nice to me always.Rita S. | Expérience générale
Le client n'a pas laissé de commentaire.rachael C. | Premières impressions
Le client n'a pas laissé de commentaire.MIchael H. | Expérience générale
Good experience, would uses them again.Robert B. | Premières impressions
I loved the staff they were real helpful and friendlyPhillip F. | Expérience générale
So far everything has been great. I've been able to access my unit, the staff was helpful in teaching me the check-in/out process. They even called me when they noticed that I locked my unit "open" instead of "closed." It's great to know that they really are looking out for my stuff.Nora U. | Online Move In
Kelly went above and beyond in her assistance. I was impressed when I saw the unit itself with the cleanliness and order. I would definitely recommend you to others.Ruth B. | Premières impressions
Le client n'a pas laissé de commentaire.Chad M. | Premières impressions
The website said 24 hour access but the units were closed at 5 pm. Never would have rented here if I had know this prior to renting.Nancy W. | Expérience générale
There was Nice people in your store . I only have one issue U Haul said that I never returned the Appliance Hand Truck to your Store N I did return it to your store.Please if soemone could contact .Tina S. | Premières impressions
Perfect for my needs, friendly people to help me at first. Love the environment, so my things will be freeze! Very, very happy!!Rita S. | Premières impressions
I had an issue with billing on my storage unit, but the associate (do not know her name) opened up my account & got it fixed rather quickly. I truly appreciate service received on by UHaul Chippewa.Donald M. | Premières impressions
good serviceJean T. | Premières impressions
I was able to get in and out within 10 minutes. I rented a storage unit and Michael was quick and friendly in helping me with my transaction.Julie D. | Premières impressions
Very helpful and directing you.Pansy H. | Premières impressions
The employees tried there best. No manager was on duty. Finally got our storage unit after 1 hour wait. New facility, I understand. But just poor management and planning.Leon M. | Premières impressions
The team in Chippewa are outstanding. Very friendly and helpfulBrian H. | Premières impressions
I rented a 15ft truck & a new climate control 5x10 storage unit. Very satisfied the service & help I received. Everything was explained in detail. Truck & storage unit clean and worked well.hopeann d. | Premières impressions
At the time of this review the facility was still under construction and did not have the access hours available as per the website, but the customer service was excellent.Elizabeth L. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.