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JOHN RCustomer Reviews for U-Haul Moving & Storage of Chula Vista
Testimonials From Recent Customers
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Felicidades buena atención, se resolvió todo enseguida y a la hora de entrega fue igual buena atención y buen servicio gracias por su gran ayuda feliz día del amor y amistad
IDALMIS VThe U-Haul truck driver’s side door did not have a good seal and when on the freeway you could hear the air coming through.
ERICA WGood job, thank you
JUAN JEmployees were all polite and professional. Battery and low tire pressure sensors were illuminated. This did not make me feel confident about the safety of my rented vehicle. Broken glass under the driver's seat.
SAMANTHA TExcellent service à la clientèle
WILLIAM Dgreat service!!
Cecilia VBest service and location in town the trucks and vans are always clean and dependable
EDWARD Aexcellent service
SAMUEL MGreat serví
JUAN CExcellent staff here! Thank you
CESAR APlease don’t advertise 19,95 a day then have my charge come out to 265.
ALEXIA CThe steering wheel of the U-Haul that I was driving needs to be replaced. The steering wheel is worn downed and it felt like it was going to break in half. Broken components below the stereo, it looks like a key goes in there, Had a hard time adjusting the lengths of the driver seat. It goes backwards, trying to get it to go forward was the hard part. The emergency break release handle is falling off. Customer service experience was good, It Was the U-haul moving Truck that I did not have much a good experience with.
Maritza GExcellent service à la clientèle
JOHN RMerci
CESAR AExcellent
JOSE RFriendly and helpful
KNUTE KFound the staff to be very helpful. Informed courteous and patient
JANICE D | Expérience généraleStealth was knowledgeable, helpful, courteous. Very pleased
JANICE DThis is my favorite site, I actually only rent from them the staff extremely friendly and helpful and very easy to work with!
KELLY WThank you to the staff for accommodating! Appreciate you guys
STEVEN GI was very impressed and surprised w the quality of customer service. The moving experience was very stressful and the associates did what they could to make the situation as stress-free as possible.
JEREMIAH GEncourage them to use this location. All workers fast, friendly, well trained, correct...unlike my previous 7 Uhaul San Diego locations this month.
MIRIAM PESPERO VOLVER A UTILIZAR SU SERVICIO
MARIO A | Expérience généraleThe truck was on good condition. But too dutty outsi.
JESUS CStaff especially Jeffery was very helpful.
JAMES TGreat staff
JOHN RKeep providing legendary service and equipment with added value to customers always being uncompromizing as UHAUL.
RAY SIt's not really this location's fault, but we were charged for going above the allotted mileage -- reason why were 30 miles above limit was because the pick-up location changed to a location farther than originally agreed upon... Furthermore, we returned the truck almost a full day (20 hrs) ahead of schedule and no consideration was given to offset the extra mileage charge.
Michael dAccommodating and great staff. 👍🏼👍🏼
IRENE GOnly thing was the drivers door sounded like it had a sealing issue and was pretty loud during the drive. Everything else was great.
CORMAC CThey gave me the credit on the blankets.
KIYOSHI KSabrina and atheem have a spirit of excellence very professional, very knowledgeable and very accommodating to customers.I love this location I definitely come back again.Thank you Sabrina and your team for your excellent customer service.
Extended HPlease aend copy of invoice at: miguel.x.ramirez@lausd.net
DAVID RThe sales clerk was amazing at her job. She took the time out to help me with making the best decision for my move. She went above and beyond!
MELVIN RLock was broken couldn’t secure the truck
JAMES TStaff super helpful and accommodating. Very pleased
JANICE D | Premières impressionsMain office in Chula Vista-,Great! Office in Imperial Beach - Coronado Ave—closed and non responsive!
ROBERT JStaff should check if there is any non-standard lock on the storage compartment! I had to drive back to the location to remove the lock before I could get access to the storage area of the truck to load my stuff! The staff was very helpful in removing the lock, providing some additional miles for my one way drive and very apologetic for the inconvenience. But, I think the renter should also check if there is any lock on the storage compartment. It will save you some time and inconvenience!
PRADEEP KGreat staff
CESAR AEverything was perfect. The only thing that would've made it a little better would have been water in the window wiper reservoir.
INDIA CGreat customer service and great service from the team
IGNACIO GHas almost empty. I refill paying $40. Distance traveled not too far.
ROBERTO BWe are very grateful for the service offered by U-Haul. We rent these for band competitions. We appreciate the dependability of these trucks and service. Thank you! -castle park music boosters Chula Vista, Ca
Julio VI'm impressed with how much faster the service is now with the new electronic equipment than it was the last time I rented years ago.
MICHAEL MAll was Ok.
RUBEN FNot sure it's possible but if there were non-smoking rentals, that would be great! I have an allergy to cigarette smoke and the odor from a previous renter was strong.
MELISSA PI'm happy for Excellent service
GILDARDO HExcellente expérience
Chrissy RGreat crew, very helpful! Thanks
JOSEPH BEvery single employee I came into contact with was super friendly and helpful, they always have what I need and always willing to help me out. I would totally suggest electric hitches for your trailers
GRIZELDA HVery simple process
MICHAEL OFriendly and prompt service
Daniel cThe staff is so professional and respectful. Very helpful. Thank you for helping our move and storage needs go smoothly. Respectfully Rose
Rose O | Expérience généraleWe never moved in. I accidentally pressed the storage button last June 23 when I was reserving for UHAUL Truck. I didn't even know there's a UHAUL storage. It was a mistake, we've never been to that place. I already made several calls requesting for the $91 refund.
EDUARDO B | Expérience généraleStaff is very nice!
STEPHANIE O | Expérience généraleVery good service. Very accommodating. Personnel amical.
Rosemary J | Premières impressions💯Excellent service
Tranita B | Expérience généraleMerci
BLANCA N | Expérience généraleThe young gal at the front office (The pregnant one ) was very friendly And so helpful. Thank you for caring
LAURA A | Premières impressionsGreat location and supportive staff who understand the aspects of moving: in and around southern California.
allen l | Expérience généraleAucun
Loren E | Premières impressionsTanya was very helpful outstanding customer service.
Tranita B | Premières impressionsI've been with this storage company for a few years and I would have to say I have never met such wonderful staff! They go above and beyond for their customers. I don't want to give any examples because there are just too many. I definitely would say you just have to go and see for yourself! They all have awesome attitudes and are willing to help whenever it's needed. I appreciate this location so much, I'm telling you they are AWESOME! I'm so sad to leave because I'm moving away but my experience with them over the years has been the BEST!!!
Ardin S | Expérience généraleEXCELENTE SERVICIO
MARIO A | Premières impressionsThe only issue is I was suppose to receive one month free rental per promotion and I did not. Please follow up with me thank you Stephanie Vasquez (323)776-0411
Stephanie V | Déménagement en ligneSabrina was really helpful and answered all the questions I had. I appreciate it, Great experience. Thanks for the help
MATTHEW S | Premières impressionsService was good. Parking is a bit scarce. Having to put that code in every time in and out is for the birds. And I can't BELIEVE you don't have an elevator. I am disabled and you're telling me that if the bottom floor is full you can deny me based off my disability? That's not cool
Jason T | Premières impressionsI came in during a really busy time (end of month) and even though things felt really unpredictable because of how many customers were coming and going and needing different things, the staff never stopped being kind and doing everything they could to help me whether it was helping me scan things or letting me borrow tools to take apart my belongings for storage they were always there. I'm truly grateful and I'm going to be recommending this facility to anyone who needs storage or truck rental.
Connor T | Premières impressionsVery efficient storage facility with excellent service with polite staff members to help out with the process of situating their clients
Abraham G | Déménagement en ligneWhen I came in, I had no direction and had no place to put my stuff. Tannya stepped up, got us in our unit and make sure that we had a the correct lock. If I could give Tannya and this store 10 stars I absolutely would. If Tannya worked for me personally, I would give her a raise.! Tannya and her crew knocked it out of the park for us and for that it's 10 stars across-the-board thank you again Tannya!
STEVEN W | Expérience généraleVery clean
Patti C | Premières impressionsThe second floor has no elevator access. Had to move in by myself and using stairs was quite difficult. But other than that great experience. Manager was awesome.
Ivan B | Déménagement en ligneEveryone was so friendly kind caring and helpful!
AMBER M | Premières impressionsRick Zaragoza is a solid storage facility operator. He is very personable as was at the facilities almost every day it was open. I will definitely rent from Rick again in the future. I moved to Yuma, Arizona and I rented from Uhaul again mainly due to my most recent experience with Rick at his North 4th Avenue location in Chula Vista.
JAMES S | Expérience généraleStaff is really nice and helpful
John H | Expérience généraleGreat security and storage size. The only down side was the there is no elevator. Which made it extremely difficult getting boxes up and down the stairs.
Mayra J | Expérience généraleThe people at the location where I decided to store my miscellaneous items are all awesome! They all have great attitudes!
Ardin S | Premières impressionsNice place overall. The need an elevator or something to get to the storage on the second level. It's hard, If you have walk up and down the stairs with your items. But overall it is a good place
Brian S | Expérience généraleGiving good marks for staff member who checked me in and out, he also helped out with my rental truck extension!! I'd give five stars in a second if location had an elevator. Moving stuff upstairs sucked big time. ML
Max L | Expérience généraleThey were awesome and great. Wish storage unit had an elevator but is only wish for there facility
Brian S | Premières impressionsGreaite manigment and varey hepfull even after houers
Michael Z | Déménagement en ligneThe facility was exceptional. I recommend this site to anyone. The pricing of the size of storage we had was not economical, that was the only area of concern. The staff is phenomenal!
Toni A | Expérience généraleVery helpful and nice. Real people solving real problems
SABRINA B | Premières impressionsIncredible staff, accommodating & knowledgeable.
Toni A | Premières impressionsGood service
Susan F | Expérience généraleRick and staff were very helpful on the check in as well as having me as an ongoing storage and UHAUL customer. Merci!
JAMES S | Expérience généraleThis is one of the cleanest and most well-maintained storage facility I have ever seen. The staff has always been helpful I have always been able to get a parking spot and the hours are perfect.If I ever need a storage facility again I will be coming here without a doubt.
KATHLEEN G | Expérience généraleAll staff were friendly, helpful and attentive. The GM was particularly helpful in resolving an error on my original contract. Very grateful for his willingness to go the "extra mile" for me.
SANDY O | Premières impressions*****
MARIA R | Expérience généraleI could not say it any better 5 stars on my book. Kudos to Rick's Team!
hugo r | Expérience généraleOverall .***** Thank you guys
MARIA R | Premières impressionsThe whole crew was always amazing, thank you.
Marlon G | Expérience généraleVery helpful and friendly! Would definitely recommend this facility to others. Setting up a unit online was a bit confusing but that could have been due to poor cell service. Overall, the service once we got to the facility was exemplary!
Paige S | Déménagement en ligneThe workers at this Uhaul at Chula vista 99n 4th have been amazing the 2 years I’ve rented there
Esmeralda s | Expérience généraleKeep up the superb work.
Marlon G | Premières impressionsOn the phone they told me I had to take what they had and only 450 miles any over it was 40 cents a mile . Then as I picked it up they told me 75 cents a mile . She tried to rip me off . Bad business
chris h | Expérience généralewe'll run business
James S | Expérience généraleMy recent U haul moving truck rentals, the storage offer and your over the phone customer support staff were all top notch and refreshing to work with. Thank you again Mike Cunningham
mike c | Expérience généraleGreat Customer service
Marvin P | Premières impressionsRapide et sympathique
guadalupe h | Premières impressionsNo complaints at all. Friendly service.
leonard f | Expérience générale.
Francisco H | Expérience généraleManager location and employees were very helpful and provided an outstanding service!
Cesar G | Premières impressionsWe gave above average because on the add it said 79cents per mile but upon checking the receipt it was $1 and some cents. But the service all the employees was remarkable especially Ricardo. Amazing.
Joshua P | Premières impressionsJosh and Jonathan and the other young man provided excellent service. I believe Romell is the name of the person that took our original call the day before, and he also provided excellent service.
austin w | Premières impressionsI was dealing from another state and it was great.
josie r | Expérience généraleEasy, fast and friendly.
Ofelia U | RéservationMy problem I had was with getting my u box back the people at the call center had no idea how to work it to return my property so I could pick it up are on your web site to schedule a pick up need fix
kenneth M | Expérience généraleI had a great welcome. Thanks for all your help.
MARIA L | RéservationMark is an amazing manager! Very kind and helpful. He has a great team! Very professional! Thank you all for making things easier for mi. Keep smailling. Stay humble and kind.
ALBA F | Expérience généraleU-Haul storage facility this place is excellent storage facility. I would recommend this facility to anyone . Very clean, and very friendly. Had a very good experience .!
michael e | Expérience généraleMerci
griselba c | Expérience générale