Customer Reviews for U-Haul Moving & Storage of Chula Vista

6 576 évaluations

99 N 4th Av   Chula Vista, CA 91910
(54 freeway and highland/4th ave exit)

(619) 426-6432

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(619) 426-6432

99 N 4th Av
Chula Vista, CA 91910
(54 freeway and highland/4th ave exit)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Bertha Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriela P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

francisco V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
5

Love everything about this place... Prices, guest service, equipment... Everything is great!!!

Jose D. 
Évaluation :
5

From lady in the counter and the gentleman on the return stop whent the XTRA mile on customer service, my first time in this location and will be my GO TO going forward.

ARDUINO S. 
Évaluation :
5

Put a minimum of a 1/4 tank of gas.

Jacob K. 
Évaluation :
1

Recommendations: ask customer if they would like pads. If customer wants pads check in back of truck to ensure the pads are there. Offer to show customer how to use windshield wipers. Show concern for your guests.

NATALIE A. 
Évaluation :
2

Do a thoroughly inspection of the vehicle. Right head light did not work and found out when it was too late to switch vehicles.

Michelle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xavier E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kiki T. 
Évaluation :
5

Customer service is great. Price not so much but it's not horrible.

JEFFREY E. 
Évaluation :
5

The lady employee who who helped me provided Excellent customer service! Extremely helpful! Very courteous. This location is my new go to for future UHaul needs.

Charles L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VU D. 
Évaluation :
4

No comments

Ernesto D. 
Évaluation :
5

They went above and beyond to assist me during my cross country move. The trailer i had went 1723 miles with no issues. If only everything went that smooth.

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ivette B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica S. 
Évaluation :
5

Friendly and excellent customer services. Thanks Sabrina F.

MANUEL V. 
Évaluation :
5

Very clean

Patti C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald T. 
Évaluation :
5

The staff were very helpful and polite. Thank you

Pablo C. 
Évaluation :
5

Nothing the service technician was amazing. Super helpful and friendly.

irene D. 
Évaluation :
2

The guy at counter was very hard to understand, I had to ask him several times to repeat himself. I rented a pickup truck. They basically handed me the keys from the customer who just returned it. The truck smelled like cigarette smoke, windshield was dirty and hard to see through, and the outside of the truck looked like it hadn't been washed in weeks. There is very limited customer parking spaces in the lot.

kyle O. 
Évaluation :
3

The truck was clean and prepared as we requested. However, the vehicle didn't accelerate well and took a while to get to speed limit on the road. The emergency break release switch needs maintenance as I had difficulty, multiple times, in trying to release the break after starting the vehicle. Otherwise, the vehicle operated normally.

Michael M. 
Évaluation :
5

Josh went above and beyond to support me on the install. Merci!

Owen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chintan D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Soledad L. 
Évaluation :
5

Best experience ever 5 starts service

Miguel R. 
Évaluation :
5

everything was done efficiently. thank you!

Hilda F. 
Évaluation :
5

Nothing great customer service Mr Paul is the best I already recommended your site to friends

ESTHER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriana V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jay W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise B. 
Évaluation :
5

Needless to say you guys are on top of the moving truck business and stuff

FERNANDO G. 
Évaluation :
5

Just keep being helpful and accomadating as always. Jose and Sabrina been such a big help for us during our times of need. Whatever we needed they helped us right away and was willing. Please keep them there. They do good work and have the heart to help people. Definitely customer service friendly. As long as you work with them, they will work with you. Thanks so much

Steven F. 
Évaluation :
5

You have a great company thank you very much

RICKEY J. 
Évaluation :
5

Great service, thanks again!!

Hans S. 
Évaluation :
5

Better customer service this time.

DENNIS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald L. 
Évaluation :
5

I rent at this location frequently and service has always been very good. Once or twice I've come in they appeared to be under staff; however, when you have employees like Rodel things go very smooth and he still managed to get me in and out between rental and taking in returns. Rodel is very positive and it shows in his energy and willingness to help get everyone about their business.

Francis D. 
Évaluation :
3

Helpful lady. The place was pretty jammed up with moving vans. You need a larger facility there.

William C. 
Évaluation :
5

Tannya did an amazing job helping us with what we needed. She is very knowledgeable in what she does. Overall a great expirence. Thanks tannya!

victoria G. 
Évaluation :
4

Only if there was enough money investment to remodel and make this UHaul place upgraded, ...

Marvin D. 
Évaluation :
5

Ricardo at the start - great! Rodeo - hafa adai - excellent service ! Thank u so much - will be back again!

Ramon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josluis R. 
Évaluation :
3

I got over charged for mileage and gas.

Kayte B. 
Évaluation :
5

My experience was awesome. A young man named Jose Barrios was so professional and courteous to me and to all that was there when I xame to pickup my equipment. It was very hectic as many people showed up at the same time, but him and assistant handled it all withou5 skipping a beat. Definitely recommend this location with Jose Barrios

Star D. 
Évaluation :
3

Staff was awesome! The van smelled like urine!! Super gross!! The van had less gas than what was stated on the paper so I had to put an extra 10 when I returned it!! Not very clean overall!

Renee N. 
Évaluation :
3

Vehicle was almost undrivable, they didn't have the dolly I requested and they still charged for it

Luis R. 
Évaluation :
3

The online aspect of this was horrible. I called multiple times to get stuff done and they were never able to help fix it. I also feel that the associate didn't explain prices to me correctly. Cause I was charged over 500 for one day and my brother got his for multiple days and was way way less with the same amount of miles on the vehicle. By far worst experience I have ever had

Laura D. 
Évaluation :
5

Quick and easy. No hassle.

Josh H. 
Évaluation :
5

Inside truck dirty not swept. Friendly staff.

Elsa G. 
Évaluation :
5

Good people working as fast as they can

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward A. 
Évaluation :
4

My box truck wouldn't pass 60 mph and it took almost 2 freewY exits to get up to flow of traffic

Omar G. 
Évaluation :
5

Your service representatives professionally exemplified the company's objectives for service to the consumers. Keep up the good work!

Alfredo L. 
Évaluation :
1

Customer service is non existent. Had to wait ten minutes in the counter while the employee had a personal phone call. Then had to wait 15 mins to drop off truck until the employee felt like taking care of me

Felix T. 
Évaluation :
1

First of all a smile a hello would have been great. A clean truck with no mechanical issues would have been great. Also picking up my truck from where I was told other than switching locations that were even further away from me

Antonio C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miguelo R. 
Évaluation :
5

Exactly customer service!

Ricardo R. 
Évaluation :
4

Efficient workers but need more staff to avoid longer waiting time.

DENNIS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa E. 
Évaluation :
5

Excellent service à la clientèle

Latisha H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lorri B. 
Évaluation :
5

Rodel was a great rep and gave excellent service!

Jose A. 
Évaluation :
4

The return app doesn't work well at this location it can't read the GPS so it gets stuck and you end up having to call the customer service phone number to make sure you don't get charged overnight fees. Richard the manager helped me and explained if I have issues to call the uhaul customer service phone # so they can make a note in the system. when returning after hours. Also, I had to take pictures of the odometer, the truck I rented needs maintenance because it doesn't drive well. It starts shaking after I hit 55 miles per hour and it jumps a lot. Customer service is great at this location.

LidiaAlexa E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela S. 
Évaluation :
5

Just continue your excellent ***** Services...SALUTE GUYS..( 99 N 4TH AVE.TEAM ) U-HAUL of Chula Vista.🤩🤩🤩🥰🥰🥰🥰

Martin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel G. 
Évaluation :
3

Fuel is not full when picked-up so it is hard to estimate, they won't give any credit if you filled more than it was.

Dennis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel Q. 
Évaluation :
5

The perfect experience! We used our rental for helping Mrs Galleher at CVHS at the schools organic garden. And one of your employees Ricardo has done community service at the same school with same teacher!!! Merci

PATRICIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexa V. 
Évaluation :
1

Manager of this site was very rude and did not want to rent out trailer unless I promised I was going to return it on time. Moreover, he ask me if I was sure I needed the trailer for the 3 days and ask if there was a possibility I could return it after two days. He did not want to rent out trailer to me and checked other locations so he can send me there to get a trailer at a different place. I WILL never rent another Uhaul in my life and I will make sure to the tell people to never go to this site.

christian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN W. 
Évaluation :
5

There are very nice and courteous as far as customer service was concerned and I was very very happy with the service

Carolyn H. 
Évaluation :
5

Workers went above and beyond to help me get my 10' van. I used your website to order and get my vehicle. But your system failed, not only me, but 2 other customers that were in line. Thanks to your hard workers we were helped out efficiently.

Rueben A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL G. 
Évaluation :
3

They need more staff. It's a very busy location. Or add another location please. I wanted help about truck & no one could assist me not even to show me how to lift back door. Staff nice but extremely busy.

Elsa G. 
Évaluation :
4

I'm sad to say that although the staff at this location is very friendly, the equipment does not come up to the standard i have experienced in the past trough U-Haul. I rented two 10ft trucks this week, and both of them had starter/battery issues. I had to have both vehicles jump started at least once. WhenI brought this to the attention of the team the first time, they were very apologetic and discounted my rental by $10. However when i returned with video footage of the second truck having the same issues I was made to feel like I was lying and I was only after a discount. This was not my intention on either occasion. I did think the $10 discount was a good customer services token, but I appreciated the understanding a lot more then I did the money. Such a shame this situation happened.

Neil Q. 
Évaluation :
4

Web app sucks ass.

Arturo P. 
Évaluation :
5

Erin was great and he went over everything to ensure I returned the equipment in good condition.

Syed N. 
Évaluation :
5

The washer fluid was empty, but I let the folks know and they were filling it up when I left. Kuddos

Michael H. 
Évaluation :
5

N/a

Jennifer S. 
Évaluation :
5

Best location to rent from. I used the mobile rental services. I went to the premises, checked in, went to the counter, received the keys and on my way I went. The guys there are organized, and you can see that they have a method on how it works for them. Thank you for the A+ customer service.

JOSE L. 
Évaluation :
5

Rodel & crew were all very helpful & courteous and will definitely use this location again. The only part that should be upgraded is the gas up policy.

antonio M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alma T. 
Évaluation :
4

I ordered a dolly and my truck didn't have one

Ricardo T. 
Évaluation :
5

The crew at this location are helpful and friendly!

Jody C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Staff were all top notch and personal. Great Team.

Dennie B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alberto M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIME M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mindy F.  |  Premières impressions 
Évaluation :
4

The second floor has no elevator access. Had to move in by myself and using stairs was quite difficult. But other than that great experience. Manager was awesome.

Ivan B.  |  Online Move In 
Évaluation :
5

Everyone was so friendly kind caring and helpful!

AMBER M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHELSEA P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erminda R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel L.  |  Premières impressions 
Évaluation :
5

Rick Zaragoza is a solid storage facility operator. He is very personable as was at the facilities almost every day it was open. I will definitely rent from Rick again in the future. I moved to Yuma, Arizona and I rented from Uhaul again mainly due to my most recent experience with Rick at his North 4th Avenue location in Chula Vista.

JAMES S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHYLLIS F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ian S.  |  Premières impressions 
Évaluation :
5

Staff is really nice and helpful

John H.  |  Expérience générale 
Évaluation :
4

Great security and storage size. The only down side was the there is no elevator. Which made it extremely difficult getting boxes up and down the stairs.

Mayra J.  |  Expérience générale 
Évaluation :
5

The people at the location where I decided to store my miscellaneous items are all awesome! They all have great attitudes!

Ardin S.  |  Premières impressions 
Évaluation :
4

Nice place overall. The need an elevator or something to get to the storage on the second level. It's hard, If you have walk up and down the stairs with your items. But overall it is a good place

Brian S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERI J B.  |  Expérience générale 
Évaluation :
4

Giving good marks for staff member who checked me in and out, he also helped out with my rental truck extension!!  I'd give five stars in a second if location had an elevator. Moving stuff upstairs sucked big time. ML

Max L.  |  Expérience générale 
Évaluation :
5

They were awesome and great. Wish storage unit had an elevator but is only wish for there facility

Brian S.  |  Premières impressions 
Évaluation :
5

Greaite manigment and varey hepfull even after houers

Michael Z.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antonio P.  |  Online Move In 
Évaluation :
4

The facility was exceptional. I recommend this site to anyone. The pricing of the size of storage we had was not economical, that was the only area of concern. The staff is phenomenal!

Toni A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel L.  |  Premières impressions 
Évaluation :
5

Very helpful and nice. Real people solving real problems

SABRINA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina B.  |  Premières impressions 
Évaluation :
5

Incredible staff, accommodating & knowledgeable.

Toni A.  |  Premières impressions 
Évaluation :
5

Good service

Susan F.  |  Expérience générale 
Évaluation :
5

Rick and staff were very helpful on the check in as well as having me as an ongoing storage and UHAUL customer. Merci!

JAMES S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lanny H.  |  Premières impressions 
Évaluation :
5

This is one of the cleanest and most well-maintained storage facility I have ever seen. The staff has always been helpful I have always been able to get a parking spot and the hours are perfect.If I ever need a storage facility again I will be coming here without a doubt.

KATHLEEN G.  |  Expérience générale 
Évaluation :
5

All staff were friendly, helpful and attentive. The GM was particularly helpful in resolving an error on my original contract. Very grateful for his willingness to go the "extra mile" for me.

SANDY O.  |  Premières impressions 
Évaluation :
5

*****

MARIA R.  |  Expérience générale 
Évaluation :
5

I could not say it any better 5 stars on my book. Kudos to Rick's Team!

hugo r.  |  Expérience générale 
Évaluation :
5

Overall .***** Thank you guys

MARIA R.  |  Premières impressions 
Évaluation :
5

The whole crew was always amazing, thank you.

Marlon G.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly! Would definitely recommend this facility to others. Setting up a unit online was a bit confusing but that could have been due to poor cell service. Overall, the service once we got to the facility was exemplary!

Paige S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Callahan G.  |  Premières impressions 
Évaluation :
5

The workers at this Uhaul at Chula vista 99n 4th have been amazing the 2 years I’ve rented there

Esmeralda s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip R.  |  Premières impressions 
Évaluation :
5

Keep up the superb work.

Marlon G.  |  Premières impressions 
Évaluation :
1

On the phone they told me I had to take what they had and only 450 miles any over it was 40 cents a mile . Then as I picked it up they told me 75 cents a mile . She tried to rip me off . Bad business

chris h.  |  Expérience générale 
Évaluation :
5

we'll run business

James S.  |  Expérience générale 
Évaluation :
5

My recent U haul moving truck rentals, the storage offer and your over the phone customer support staff were all top notch and refreshing to work with. Thank you again Mike Cunningham

mike c.  |  Expérience générale 
Évaluation :
5

Great Customer service

Marvin P.  |  Premières impressions 
Évaluation :
4

Rapide et sympathique

guadalupe h.  |  Premières impressions 
Évaluation :
5

No complaints at all. Friendly service.

leonard f.  |  Expérience générale 
Évaluation :
4

.

Francisco H.  |  Expérience générale 
Évaluation :
5

Manager location and employees were very helpful and provided an outstanding service!

Cesar G.  |  Premières impressions 
Évaluation :
4

We gave above average because on the add it said 79cents per mile but upon checking the receipt it was $1 and some cents. But the service all the employees was remarkable especially Ricardo. Amazing.

Joshua P.  |  Premières impressions 
Évaluation :
5

Josh and Jonathan and the other young man provided excellent service. I believe Romell is the name of the person that took our original call the day before, and he also provided excellent service.

austin w.  |  Premières impressions 
Évaluation :
5

I was dealing from another state and it was great.

josie r.  |  Expérience générale 
Évaluation :
5

Easy, fast and friendly.

Ofelia U.  |  Réservation 
Évaluation :
5

My problem I had was with getting my u box back the people at the call center had no idea how to work it to return my property so I could pick it up are on your web site to schedule a pick up need fix

kenneth M.  |  Expérience générale 
Évaluation :
5

I had a great welcome. Thanks for all your help.

MARIA L.  |  Réservation 
Évaluation :
5

Mark is an amazing manager! Very kind and helpful. He has a great team! Very professional! Thank you all for making things easier for mi. Keep smailling. Stay humble and kind.

ALBA F.  |  Expérience générale 
Évaluation :
5

U-Haul storage facility this place is excellent storage facility. I would recommend this facility to anyone . Very clean, and very friendly. Had a very good experience .!

michael e.  |  Expérience générale 
Évaluation :
5

Merci

griselba c.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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