Évaluations des clients U-Haul Moving & Storage of Chula Vista

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Chula Vista

Cote générale :

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HECTOR T.
Évaluation :

The only issue I had was with the online check in process. Not only did it take longer, but the truck was blocked and there is no option to state that, you have to select cannot find truck...how are we supposed to know that? Also, when they request an alternate contact, they do not tell you that person will be contacted and if they do not answer, they do not process your request and you have to start all over again, once again, how are we supposed to know that! Process needs to be improved so it clearly let's renters know exactly what will happen with each step. One last issue was that I completed the online registration at the time of the reservation and uploaded my drivers license to save time....well, whether you do online check in on at the counter, they ask you to do it again so a total waste of time!

KENDRA P.
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Le client n'a pas laissé de commentaire.

KATHLEEN G. | Expérience générale |
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This is one of the cleanest and most well-maintained storage facility I have ever seen. The staff has always been helpful I have always been able to get a parking spot and the hours are perfect.If I ever need a storage facility again I will be coming here without a doubt.

Paloma P.
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Le client n'a pas laissé de commentaire.

DWAYNE F.
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Le client n'a pas laissé de commentaire.

SANDY O. | Premières impressions |
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All staff were friendly, helpful and attentive. The GM was particularly helpful in resolving an error on my original contract. Very grateful for his willingness to go the “extra mile” for me.

JIMI R.
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Windshield from the inside was very dirty . I could barely see at night. But the staff was very cool .

Bryant N.
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Le client n'a pas laissé de commentaire.

Hailey E.
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Le client n'a pas laissé de commentaire.

Fernando D.
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Staff is friendly and they do a great service for all. Thanks again!

Amanda B.
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Le client n'a pas laissé de commentaire.

michael V.
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Le client n'a pas laissé de commentaire.

MOHAMMED K.
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Le client n'a pas laissé de commentaire.

FRANCISCO V.
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Le client n'a pas laissé de commentaire.

Jenny P.
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I valued the customer care and communication. Thank you!

PATRICK W.
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Le client n'a pas laissé de commentaire.

Jaylene C.
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easy, great customer service. thank you!n

James C.
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Le client n'a pas laissé de commentaire.

RICHARD T.
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Le client n'a pas laissé de commentaire.

michael V.
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Le client n'a pas laissé de commentaire.

REGINALD O.
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My intake was great my exit appointment as greater I appreciate the the guy I think his name is Roger who checked men out after I dropped truck back off this morning by 10 am he was the best

MARIA R. | Expérience générale |
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*****

Kenneth J.
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The left door mirror was loose and can be a potential safety hazard. Was not aware of the movement until the vehicle's speed from the wind moved it. Please verify no loose equipment.

lydia Y.
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Le client n'a pas laissé de commentaire.

CONCHA G.
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Le client n'a pas laissé de commentaire.

PATRICK S.
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Le client n'a pas laissé de commentaire.

PRISCILLA P.
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Le client n'a pas laissé de commentaire.

Jason B.
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Le client n'a pas laissé de commentaire.

Luis V.
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Le client n'a pas laissé de commentaire.

Mario A.
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I had a good experience, it could be perfect if your employee that coordinate the parking lot first thing in the morning would be so rude, he can even answer a question and had a really bad attitude.

Helen B.
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Le client n'a pas laissé de commentaire.

Guillermina L.
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Le client n'a pas laissé de commentaire.

Maria J.
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Thank you Aaliyah and Rick for the great Customer Service!

Mario P.
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Le client n'a pas laissé de commentaire.

Michael T.
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Return went smoothly

Joseph S.
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Truck was dirty

MARC N.
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Le client n'a pas laissé de commentaire.

JULIO A.
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Le client n'a pas laissé de commentaire.

NICOLAS E.
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Elevator broke down stuck in 3rd floor and not able to move furniture from national city storage

Ronesha N.
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The truck drove like the transmission was going out. Above 30 mph it started jerking. The positioning of the truck when I arrived was bad. They had a 26 foot truck blocking the driveway. In theory, if I was the 1st one scheduled for a truck, I should have been assigned the nearest truck to the exit. Just small things to consider. Also, the lock was pretty janky. The truck was clean. And the facilities look clean and organized. When I dropped off the vehicle the 2 people that I returned the keys to were really nice. I told them my concerns as far as the maintenance on the truck. If I need a truck on my next rental I would definitely go back, but just giving you some feedback ask requested to help your business

FRANCISCO C.
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Do the moving for free. Just kidding.

Leonard R.
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When I booked it on line for a location closer to my house, it did not say unavailable. Only as I was at that facility did I find, I had to go to another location further away for the equipment.

Gustavo B.
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Nothing, I was very happy with the customer services. The staff was patient and helpful.

EMANUEL Z.
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This location has the most selection of rentals all the time. The staff is profesional and fast in service great job

CJ W.
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The entire process from first contact to return of vehicle was handled so smooth and professional. The return was especially appreciated, the associate was attentive and informative and completed an inspection and finalization within 6 or 7 minutes. WELL APPRECIATED Thank you CJ WORTH I rented a Budget vehicle and within a few hours of confusion and total CRAP from these fools, I cancelled and came to U-Haul. The results are noted above. BEWARE OF BUDGET ... CJ

Rudy S.
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Great employees

Samuel A.
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i am being charged for a second day for which i did NOt Use the vehicle, the van was returned withing 24 hrs. i demand a refund for the second day of NON Use. please contact me at 858-499-9048 or via email samsuph@yahoo.com please contact me tomorrow before i visit the rental site! sincerely samuel aleman

Jason P.
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Wow. Fast unhook and done. Did no paperwork which made me think. But I was happy with speed of service.

Brian B.
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Francisco and crew were outstanding!

CHERISSE M.
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Le client n'a pas laissé de commentaire.

Randy R.
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Le client n'a pas laissé de commentaire.

narciso R.
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Le client n'a pas laissé de commentaire.

Mario P.
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Que le pongan el indicador de gasolina del tablero del lado donde esta el tanque de gasolina ( derecha o izquierda)

Philip T.
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Assist in navigating the online portal for first time users.

FRANCISCO G.
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Le client n'a pas laissé de commentaire.

SUSAN J.
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Everything was quick

DIANA R.
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Le client n'a pas laissé de commentaire.

NIA D.
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Le client n'a pas laissé de commentaire.

ANGELO S.
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Worse service ever! Initially, gave a large truck with low gas, very inconvenient having to stop for gas. Then paid initial charges “estimated mileage.” At time of pick up charges to my card. I was scheduled to drop off next day. I ended up dropping off same night, 7 pm pick up, dropped by 11 pm. I also left extra gas and picked out garbage inside truck that did not belong to me. I thought I was being thoughtful. I received email for extra charges for mileage, which was fine. I contacted a supervisor through email regarding extra fees of cleaning fees, this confused me because I cleaned garbage from their truck. Now, my initial addition mileage and fees were $68, which normally they just charge to my card immediately. That's how uhaul has always worked using them for 15 years. This time they were not charging me. In the meantime I was communicating my concerns with uhaul in an email. The person by email handling my case could not find my contract with a phone number of even the contract number and just stopped responding to my emails. Then about 2 days after he quit responding I get a charge for $99 dollars to my card. When I called uhaul they said it was a late fee for not paying within 3 days. When they had my card the whole time they could have charged me $68 at any time, who's fault is the late fee? So, they charge bogus late fees, and cleaning fees. Don't go to this uhaul worse service ever. National city cares way more about their guests and they won't charge you bogus fees .

hugo r. | Expérience générale |
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I could not say it any better 5 stars on my book. Kudos to Rick's Team!

CAMISHA J.
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Le client n'a pas laissé de commentaire.

Mario D.
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Easy access location, great customer service, in and out in no time. Thanks

martiza G.
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The interior of the U-haul was clean but not the exterior. There were also scratches on top and on the side of the U-haul, I am not sure if this noted prior to me renting it. There was also extra heat coming from under the dashboard

jenkins G.
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Great service.

Kristin B.
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Super helpful personnel! The woman that helped with check in provided excellent service.

Ramiro C.
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Fast and easy

JOHN R.
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Le client n'a pas laissé de commentaire.

CAMISHA J.
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Le client n'a pas laissé de commentaire.

DANNIE RAY Y.
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It was all good

Zachary T.
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I love the online check in process.

tamara L.
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Le client n'a pas laissé de commentaire.

David M.
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Le client n'a pas laissé de commentaire.

Frank B.
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Le client n'a pas laissé de commentaire.

RENE S.
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Le client n'a pas laissé de commentaire.

Kim L.
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The person that helped us was very nice and courteous.

Gabriel K.
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Francisco and the night crew are top notch here. They have me in and out with truck keys in hand in no time. Trucks are always clean and the customer service is superior. Look no further than Uhaul moving and storage of chula vista!

Dedra H.
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The windshield was dirty enough to harm visibility. The clerk forgot to give me the blankets I ordered so I had to go back to the store another time to pick them up.

William S.
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The GM Rick was very helpful

JOSE A.
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Great customer service

MARIA R. | Premières impressions |
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Overall .***** Thank you guys

Rommel D.
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Le client n'a pas laissé de commentaire.

Shehara S.
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Le client n'a pas laissé de commentaire.

Juan S.
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Le client n'a pas laissé de commentaire.

Richard S.
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Le client n'a pas laissé de commentaire.

James L.
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Le client n'a pas laissé de commentaire.

Alexander A.
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Le client n'a pas laissé de commentaire.

DONALD G.
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Le client n'a pas laissé de commentaire.

WILLIAM R.
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Le client n'a pas laissé de commentaire.

MICHAEL M.
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Thank you so much. Everyone I dealt with was extremely helpful AND knowledgeable. Excellent service. Got there late and there was actually someone still there. He walked me through the process of checking my trailer in and even moved it into place. All I did was take pictures and send. I didn't get his name but my dude was solid af for reals. Thanks homey! Ok. That's all I got. Love peace and chicken grease!

Timothy K.
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The cargo truck I rented was generally clean, but the windshield was littered with bug splatter. I had to drive to a gas station to clean the windows and mirrors before I could start my trip. It's a nit-picky issue, but when I rent a car it's usually provided with clean windows and mirrors. Otherwise, the cargo truck ran well and did what I expected it to do.

Michael D.
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They had what i needed at an affordable rate. Pickup and dropoff were easy and they adhere to Covid safety. This made moving my kids much less stressful.

Gabriel K.
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Great experience with U-haul moving & storage of chula vista. They had me in and out of there quickly with no fuss. The attendants were very helpful with any questions i had. Highly recommend.

leo W.
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Le client n'a pas laissé de commentaire.

Maricela V.
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Le client n'a pas laissé de commentaire.

DENNIS V.
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this place has excellent customer service, they go the long to help me...

Nino D.
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Le client n'a pas laissé de commentaire.

ESTEBAN S.
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The personnel where courteous and helpful, specially when the issue of over mileage came up. The manager accepted my word word that I had only traveled from point A to point B without any detours. I showed him the odometer trip mileage which I had zeroed out when I started the trip plus google maps showing the mileage between the starting point and ending point, (there was only a 4 miles difference) he took care of the over mileage charge and there was no additional fees. He suggested that in the future I take a picture of odometer when equipment is picked up. i did have a picture (did not remember at the time he suggested it) but it was not necessary because he took care of issue.

tracie A.
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We were supposed to pick up the truck at barrio smog and muffler and they did not have it available finally we were able to get hold of Cesar And he provided us with excellent excellent customer service

Deakin D.
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Staff was awesome, and got me on my way quick.

VIRGIL D.
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Le client n'a pas laissé de commentaire.

RALPH W.
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Le client n'a pas laissé de commentaire.

ISMAEL A.
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Le client n'a pas laissé de commentaire.

Timothy A.
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Le client n'a pas laissé de commentaire.

Josie P.
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Good customer service.

RONNETTE P.
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Le client n'a pas laissé de commentaire.

Marlon G. | Expérience générale |
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The whole crew was always amazing, thank you.

Paige S. | Online Move In |
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Very helpful and friendly! Would definitely recommend this facility to others. Setting up a unit online was a bit confusing but that could have been due to poor cell service. Overall, the service once we got to the facility was exemplary!

Callahan G. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Esmeralda s. | Expérience générale |
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The workers at this Uhaul at Chula vista 99n 4th have been amazing the 2 years I’ve rented there

Philip R. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Marlon G. | Premières impressions |
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Keep up the superb work.

chris h. | Expérience générale |
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On the phone they told me I had to take what they had and only 450 miles any over it was 40 cents a mile . Then as I picked it up they told me 75 cents a mile . She tried to rip me off . Bad business

James S. | Expérience générale |
Évaluation :

we'll run business

mike c. | Expérience générale |
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My recent U haul moving truck rentals, the storage offer and your over the phone customer support staff were all top notch and refreshing to work with. Thank you again Mike Cunningham

Marvin P. | Premières impressions |
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Great Customer service

guadalupe h. | Premières impressions |
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Fast and friendly

leonard f. | Expérience générale |
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No complaints at all. Friendly service.

Francisco H. | Expérience générale |
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.

Cesar G. | Premières impressions |
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Manager location and employees were very helpful and provided an outstanding service!

Joshua P. | Premières impressions |
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We gave above average because on the add it said 79cents per mile but upon checking the receipt it was $1 and some cents. But the service all the employees was remarkable especially Ricardo. Amazing.

austin w. | Premières impressions |
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Josh and Jonathan and the other young man provided excellent service. I believe Romell is the name of the person that took our original call the day before, and he also provided excellent service.

josie r. | Expérience générale |
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I was dealing from another state and it was great.

Ofelia U. | Réservation |
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Easy, fast and friendly.

kenneth M. | Expérience générale |
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My problem I had was with getting my u box back the people at the call center had no idea how to work it to return my property so I could pick it up are on your web site to schedule a pick up need fix

MARIA L. | Réservation |
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I had a great welcome. Thanks for all your help.

ALBA F. | Expérience générale |
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Mark is an amazing manager! Very kind and helpful. He has a great team! Very professional! Thank you all for making things easier for mi. Keep smailling. Stay humble and kind.

michael e. | Expérience générale |
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U-Haul storage facility this place is excellent storage facility. I would recommend this facility to anyone . Very clean, and very friendly. Had a very good experience .!👍😎

griselba c. | Expérience générale |
Évaluation :

Thank you

Non reviews have been submitted for this location.

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