Évaluations des clients U-Haul Moving & Storage of Chula Vista

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Chula Vista

Cote générale :

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FRANCISCO C.
Évaluation :

Do the moving for free. Just kidding.

Leonard R.
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When I booked it on line for a location closer to my house, it did not say unavailable. Only as I was at that facility did I find, I had to go to another location further away for the equipment.

Gustavo B.
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Nothing, I was very happy with the customer services. The staff was patient and helpful.

EMANUEL Z.
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This location has the most selection of rentals all the time. The staff is profesional and fast in service great job

CJ W.
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The entire process from first contact to return of vehicle was handled so smooth and professional. The return was especially appreciated, the associate was attentive and informative and completed an inspection and finalization within 6 or 7 minutes. WELL APPRECIATED Thank you CJ WORTH I rented a Budget vehicle and within a few hours of confusion and total CRAP from these fools, I cancelled and came to U-Haul. The results are noted above. BEWARE OF BUDGET ... CJ

Rudy S.
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Great employees

Samuel A.
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i am being charged for a second day for which i did NOt Use the vehicle, the van was returned withing 24 hrs. i demand a refund for the second day of NON Use. please contact me at 858-499-9048 or via email samsuph@yahoo.com please contact me tomorrow before i visit the rental site! sincerely samuel aleman

Jason P.
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Wow. Fast unhook and done. Did no paperwork which made me think. But I was happy with speed of service.

Brian B.
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Francisco and crew were outstanding!

CHERISSE M.
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Le client n'a pas laissé de commentaire.

Randy R.
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Le client n'a pas laissé de commentaire.

narciso R.
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Le client n'a pas laissé de commentaire.

Mario P.
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Que le pongan el indicador de gasolina del tablero del lado donde esta el tanque de gasolina ( derecha o izquierda)

Philip T.
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Assist in navigating the online portal for first time users.

FRANCISCO G.
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Le client n'a pas laissé de commentaire.

SUSAN J.
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Everything was quick

DIANA R.
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Le client n'a pas laissé de commentaire.

NIA D.
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Le client n'a pas laissé de commentaire.

ANGELO S.
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Worse service ever! Initially, gave a large truck with low gas, very inconvenient having to stop for gas. Then paid initial charges “estimated mileage.” At time of pick up charges to my card. I was scheduled to drop off next day. I ended up dropping off same night, 7 pm pick up, dropped by 11 pm. I also left extra gas and picked out garbage inside truck that did not belong to me. I thought I was being thoughtful. I received email for extra charges for mileage, which was fine. I contacted a supervisor through email regarding extra fees of cleaning fees, this confused me because I cleaned garbage from their truck. Now, my initial addition mileage and fees were $68, which normally they just charge to my card immediately. That's how uhaul has always worked using them for 15 years. This time they were not charging me. In the meantime I was communicating my concerns with uhaul in an email. The person by email handling my case could not find my contract with a phone number of even the contract number and just stopped responding to my emails. Then about 2 days after he quit responding I get a charge for $99 dollars to my card. When I called uhaul they said it was a late fee for not paying within 3 days. When they had my card the whole time they could have charged me $68 at any time, who's fault is the late fee? So, they charge bogus late fees, and cleaning fees. Don't go to this uhaul worse service ever. National city cares way more about their guests and they won't charge you bogus fees .

hugo r. | Expérience générale |
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I could not say it any better 5 stars on my book. Kudos to Rick's Team!

CAMISHA J.
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Le client n'a pas laissé de commentaire.

Mario D.
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Easy access location, great customer service, in and out in no time. Thanks

martiza G.
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The interior of the U-haul was clean but not the exterior. There were also scratches on top and on the side of the U-haul, I am not sure if this noted prior to me renting it. There was also extra heat coming from under the dashboard

jenkins G.
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Great service.

Kristin B.
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Super helpful personnel! The woman that helped with check in provided excellent service.

Ramiro C.
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Fast and easy

JOHN R.
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Le client n'a pas laissé de commentaire.

CAMISHA J.
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Le client n'a pas laissé de commentaire.

DANNIE RAY Y.
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It was all good

Zachary T.
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I love the online check in process.

tamara L.
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Le client n'a pas laissé de commentaire.

David M.
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Le client n'a pas laissé de commentaire.

Frank B.
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Le client n'a pas laissé de commentaire.

RENE S.
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Le client n'a pas laissé de commentaire.

Kim L.
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The person that helped us was very nice and courteous.

Gabriel K.
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Francisco and the night crew are top notch here. They have me in and out with truck keys in hand in no time. Trucks are always clean and the customer service is superior. Look no further than Uhaul moving and storage of chula vista!

Dedra H.
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The windshield was dirty enough to harm visibility. The clerk forgot to give me the blankets I ordered so I had to go back to the store another time to pick them up.

William S.
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The GM Rick was very helpful

JOSE A.
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Great customer service

MARIA R. | Premières impressions |
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Overall .***** Thank you guys

Rommel D.
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Le client n'a pas laissé de commentaire.

Shehara S.
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Le client n'a pas laissé de commentaire.

Juan S.
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Le client n'a pas laissé de commentaire.

Richard S.
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Le client n'a pas laissé de commentaire.

James L.
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Le client n'a pas laissé de commentaire.

Alexander A.
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Le client n'a pas laissé de commentaire.

DONALD G.
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Le client n'a pas laissé de commentaire.

WILLIAM R.
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Le client n'a pas laissé de commentaire.

MICHAEL M.
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Thank you so much. Everyone I dealt with was extremely helpful AND knowledgeable. Excellent service. Got there late and there was actually someone still there. He walked me through the process of checking my trailer in and even moved it into place. All I did was take pictures and send. I didn't get his name but my dude was solid af for reals. Thanks homey! Ok. That's all I got. Love peace and chicken grease!

Timothy K.
Évaluation :

The cargo truck I rented was generally clean, but the windshield was littered with bug splatter. I had to drive to a gas station to clean the windows and mirrors before I could start my trip. It's a nit-picky issue, but when I rent a car it's usually provided with clean windows and mirrors. Otherwise, the cargo truck ran well and did what I expected it to do.

Michael D.
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They had what i needed at an affordable rate. Pickup and dropoff were easy and they adhere to Covid safety. This made moving my kids much less stressful.

Gabriel K.
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Great experience with U-haul moving & storage of chula vista. They had me in and out of there quickly with no fuss. The attendants were very helpful with any questions i had. Highly recommend.

leo W.
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Le client n'a pas laissé de commentaire.

Maricela V.
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Le client n'a pas laissé de commentaire.

DENNIS V.
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this place has excellent customer service, they go the long to help me...

Nino D.
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Le client n'a pas laissé de commentaire.

ESTEBAN S.
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The personnel where courteous and helpful, specially when the issue of over mileage came up. The manager accepted my word word that I had only traveled from point A to point B without any detours. I showed him the odometer trip mileage which I had zeroed out when I started the trip plus google maps showing the mileage between the starting point and ending point, (there was only a 4 miles difference) he took care of the over mileage charge and there was no additional fees. He suggested that in the future I take a picture of odometer when equipment is picked up. i did have a picture (did not remember at the time he suggested it) but it was not necessary because he took care of issue.

tracie A.
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We were supposed to pick up the truck at barrio smog and muffler and they did not have it available finally we were able to get hold of Cesar And he provided us with excellent excellent customer service

Deakin D.
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Staff was awesome, and got me on my way quick.

VIRGIL D.
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Le client n'a pas laissé de commentaire.

RALPH W.
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Le client n'a pas laissé de commentaire.

ISMAEL A.
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Le client n'a pas laissé de commentaire.

Timothy A.
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Le client n'a pas laissé de commentaire.

Josie P.
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Good customer service.

RONNETTE P.
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Le client n'a pas laissé de commentaire.

Guadalupe G.
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Le client n'a pas laissé de commentaire.

Charles M.
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Le client n'a pas laissé de commentaire.

John A.
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Don't blame the customer for damage on the truck that they didn't do and the Uhaul staff failed to document prior to the truck leaving the lot again. Responsibility should fall on Uhaul staff that are trained to perform a vehicle inspection to identify damage to vehicles, not on the untrained eye of the customer.

Brice C.
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we had a uhaul 20ft truck that was showing empty on gas and didn't realize until we were driving away. it wasn't a big deal, and we put $15. we were refunded $15 after we dropped off, but i had forgotten to take a picture of odometer before that to show proof. one of the employees was really nice and gave us the refund anyways without the picture that was needed to show proof. that's really good customer service.thank you for that.

maria R.
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Staff was friendly, helpfull and answered all my questions with expertise. I will truly recommend this location to a family member or friend : )

ANTHONY C.
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Le client n'a pas laissé de commentaire.

Rafael G.
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Staff was meeting inside laughing and joking around when I came in. Truck was dirty, food on the cabin's floor ants all over the seats, doors and dashboard.

gwendolyn C.
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The staff members at this location were very friendly and accommodating. Especially Jonathan McClendon. He went the extra mile to assist with many of my concerns. The exterior of the truck was not clean, not sure if that's standard. Other than that, no major concerns.

stacy R.
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Le client n'a pas laissé de commentaire.

RAymond H.
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Jonathan was a tremendous help for me. The phone reservation was wrong and Jonathan stayed calm and helped out more than he had to. He should be considered for a Management position the way he treats the customers and knows all the ins and outs of equipment needed.

Elizabeth S.
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Le client n'a pas laissé de commentaire.

lenneth S.
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Le client n'a pas laissé de commentaire.

Cindy R.
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My husband and daughter dropped off the rental and actually said that the service her was helpful and friendly.

PAULA W.
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Thank you again, I have always had an excellent service at this location.

Juan R.
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The Manager lacks customer service skills. They don't take the customers with reservations first.

Paola R.
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I believe his name is Jonathan, a black young man helped us, he was very informative and very charismatic, I would rent a uhaul from this location again because of his great customer service.

carlos V.
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Le client n'a pas laissé de commentaire.

anita R.
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Great customer service. Efficient, quick and easy to rent equipment. I would definitely choose this location again

Susan Z.
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Le client n'a pas laissé de commentaire.

GERALDINE P.
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Le client n'a pas laissé de commentaire.

nation W.
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Rick at the front desk was very friendly and helpful

Jose D.
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I submitted the wrong time but they went above and beyond on getting me a truck. That's excellent customer service.

gary C.
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Le client n'a pas laissé de commentaire.

sarah S.
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Le client n'a pas laissé de commentaire.

maria N.
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Have used UHaul for all my children going to college and back. Service in ALL locations have been very professional, helpful and friendly. Thank you1

ALBERT M.
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Le client n'a pas laissé de commentaire.

Gregory A.
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thank you we had a smooth move. But the gas charge seemed excessive!

AMANDA L.
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Best customer service I have had in a while!

Scott S.
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But you guys that help me take the trailer off the truck or a lot of fun and did a great job to make the drop off process speedy

JASMINE M.
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Everything was good since we walked in to dropping it off. Very friendly people

Marlon G. | Expérience générale |
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The whole crew was always amazing, thank you.

SHERRI H.
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Le client n'a pas laissé de commentaire.

JESSE G.
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Le client n'a pas laissé de commentaire.

Joy S.
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Le client n'a pas laissé de commentaire.

Denisse C.
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Aj was very helpful and had awesome customer service . Drop off of U-haul was easy and fast.

Sydney S.
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Le client n'a pas laissé de commentaire.

Frank B.
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Le client n'a pas laissé de commentaire.

SYLVIA P.
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Francisco and Ricardo M have excellent customer service Fuve stars for each thank you both!!!

Paige S. | Online Move In |
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Very helpful and friendly! Would definitely recommend this facility to others. Setting up a unit online was a bit confusing but that could have been due to poor cell service. Overall, the service once we got to the facility was exemplary!

Callahan G. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Esmeralda s. | Expérience générale |
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The workers at this Uhaul at Chula vista 99n 4th have been amazing the 2 years I’ve rented there

Philip R. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Marlon G. | Premières impressions |
Évaluation :

Keep up the superb work.

chris h. | Expérience générale |
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On the phone they told me I had to take what they had and only 450 miles any over it was 40 cents a mile . Then as I picked it up they told me 75 cents a mile . She tried to rip me off . Bad business

James S. | Expérience générale |
Évaluation :

we'll run business

mike c. | Expérience générale |
Évaluation :

My recent U haul moving truck rentals, the storage offer and your over the phone customer support staff were all top notch and refreshing to work with. Thank you again Mike Cunningham

Marvin P. | Premières impressions |
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Great Customer service

guadalupe h. | Premières impressions |
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Fast and friendly

leonard f. | Expérience générale |
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No complaints at all. Friendly service.

Francisco H. | Expérience générale |
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.

Cesar G. | Premières impressions |
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Manager location and employees were very helpful and provided an outstanding service!

Joshua P. | Premières impressions |
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We gave above average because on the add it said 79cents per mile but upon checking the receipt it was $1 and some cents. But the service all the employees was remarkable especially Ricardo. Amazing.

austin w. | Premières impressions |
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Josh and Jonathan and the other young man provided excellent service. I believe Romell is the name of the person that took our original call the day before, and he also provided excellent service.

josie r. | Expérience générale |
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I was dealing from another state and it was great.

Ofelia U. | Réservation |
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Easy, fast and friendly.

kenneth M. | Expérience générale |
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My problem I had was with getting my u box back the people at the call center had no idea how to work it to return my property so I could pick it up are on your web site to schedule a pick up need fix

MARIA L. | Réservation |
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I had a great welcome. Thanks for all your help.

ALBA F. | Expérience générale |
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Mark is an amazing manager! Very kind and helpful. He has a great team! Very professional! Thank you all for making things easier for mi. Keep smailling. Stay humble and kind.

michael e. | Expérience générale |
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U-Haul storage facility this place is excellent storage facility. I would recommend this facility to anyone . Very clean, and very friendly. Had a very good experience .!👍😎

griselba c. | Expérience générale |
Évaluation :

Thank you

Non reviews have been submitted for this location.

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