Customer Reviews for U-Haul Moving & Storage of Citrus Heights

6384 évaluations

5220 Auburn Bl   Sacramento, CA 95841
(N Of Madison)

(916) 348-1344

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(916) 348-1344

5220 Auburn Bl
Sacramento, CA 95841
(N Of Madison)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike M. 
Évaluation :
5

I rented a 15 foot truck and a 6x12 trailer And had a great experience with both Thank you uhaul for being there when we needed you We will definitely use uhaul in the future

MARK C. 
Évaluation :
4

I'm not sure why I was charge a 2 GAL gas fee when I left more gas in the tank than when I received it. I even took before and after photos. That is my only disappointing experience. Everything else was great. Thanks

Jennifer M. 
Évaluation :
1

they checked my check in late and caused me to have an addition days fee. I called the day of and still got charged the fee. wasting more of my time calling back to get a refund. terrible service.

ANGELA MARIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvester W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MONICA T. 
Évaluation :
3

Make sure you can print receipts.

Nathaniel B. 
Évaluation :
5

Staff was excellent Anthony was great!

DAVID MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianna S. 
Évaluation :
2

The truck itself was great, it was a newer model and got the job done. However, I will never rent from this location again. Erique was the most disrespectful worker I have ever seen. He rolled his eyes at me when I first walked up not having said anything yet. Treated me being there like an inconvenience and when I tried to ask questions he gave me one word answers. On top of all that he inputted the wrong gas level and mileage on the contract and didn't print it out for me to verify against the truck. I'm just glad I did the verification through the phone because this could have cost me a ton for his mistake. My advise? Fire this employee. Pissing off customers and then handing them keys to a company asset is just a recipe for one upset customer to trash your cars out of spite. I'm still not coming back regardless if he is still employed there.

Brandon S. 
Évaluation :
5

Excellent customer service! Definitely recommend!

JAMIE J.  |  Premières impressions 
Évaluation :
5

The customer service associate was extremely helpful. I made the mistake of showing up at the wrong location but she quickly remedied the situation by setting me up with a new reservation. Thank you U-haul!

MATTHEW M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCIS H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
4

I was given a drop off location 30min away when I passed 5 other uhaul locations on the way. The staff was great at this location though.

Jordan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NZINGA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jack D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amanda N. 
Évaluation :
5

Excellent service very professional and great prices

JENNA B. 
Évaluation :
5

Fast & very friendly. Great customer service

Sylvia S. 
Évaluation :
5

Very helpful and friendly

MICHAEL L. 
Évaluation :
1

I couldn't have had a worse experience

ALEXANDRIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nick R. 
Évaluation :
5

Everything was great. Will rent from there again.

TOBIAS M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

brad H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gurmail S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana M. 
Évaluation :
2

Hire people that know what they are doing and that are FRIENDLY. Go over the vehicle looking for damage with renter.

DAYDRE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haley F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roman Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

curtis D. 
Évaluation :
5

I've used this uhaul location five or six times now. Always a good experience. Flexible, accommodating and friendly. 5 stars. Definitely recommend.

Timothy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob B. 
Évaluation :
5

Very friendly and helpful staff

JOEL M. 
Évaluation :
4

I asked about dropping off the trailer early/at night and was told, yeah, no big deal, just park it where I picked it up. Wasn't told at all about an extra fee for doing this. Instead, I wake up to an email that more than doubled the price of my trailer rental. That was crappy. I'd of been just as happy keeping the trailer for the full 24 hours and using an employee's time to unhook it - especially if I'd of know that would have saved me 20 $.

TIMOTHY H. 
Évaluation :
5

Love the place, it keeps my valued possessions safe😊

Amanda B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stormy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VITALIY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole M. 
Évaluation :
1

Didn't have the amount of gas it said. Service was extremely slow and overpriced. Truck smelled like cigarettes and marajuana. Will look at other truck rental options next time.

Pieter C. 
Évaluation :
5

Great customer service!!

Gregor B. 
Évaluation :
1

Your company is charging me for a truck I didn't rent! I keep trying to fix this issue but no one is trying to contact me like your company had told me they would. Now your company is threatening me to put my debt in collections! I can't stand your company anymore! Horrible customer service

Travis G. 
Évaluation :
5

Good manager andrew and cooper was super cool

Qunnice G.  |  Expérience générale 
Évaluation :
1

The customer service there was very underwhelming. The lady who helped me didn't know how to rent out a truck to me. She then preceded to give me a truck that wouldn't start. When I asked for a new one she said she would email me a new agreement (which she never sent) for a new truck. I only used the truck for 15 miles and about 2 hours in which I returned it the SAME DAY. When I came back to return it (a new person was there to help me) said that the lady never made the agreement so I didn't have to worry about anything and that he would process the truck return for the same day. He said my total was about 45 $. Low and behold about a week later I get a charge to my card for 700 $!! And that it said I had rented the truck out for 11 days! I'm not sure how this happened but it has been a huge pain to deal with considering everything takes weeks to process returns and claims. My advice is to make sure you document and make sure you get all of your paperwork so something like this doesn't happen to you. After I get my money back, I won't be coming back to this location.

KEVIN C. 
Évaluation :
3

Very Disappointed in the fact I called to push back my pickup time by 30min an my reservation was canceled to a new location not even close to me an for a different truck than originally reserved...

Debra B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FREDERIC S. 
Évaluation :
3

The customer service agent that helped was SO slow. We waited half hour with one person in front of us in line. It was terrible!!!

Pamela A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachael R. 
Évaluation :
5

Tyler was amazing!

TAMI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike C. 
Évaluation :
3

Vehicle was dirty inside and not cleaned during this COVID time... I used a wipe to wipe down and didn't even scrub hard and it was filthy. The USB port to charge phone/connect to Apple play didn't work. The staff at pickup had no idea about pricing structure and included miles. Yet another very disappointing experience with U-Haul.

S JARROD C. 
Évaluation :
3

Our unit was broken into during a break-in that involved multiple units and police responding, but nobody alerted us so that we could inventory it. We did not know until we went to the unit days later. Poor service on that part.

Rodney H.  |  Expérience générale 
Évaluation :
5

Nothing to improve, team there was helpful getting my truck wired for trailer and I was able to make my appointment on time

SHAWN B. 
Évaluation :
1

My final amount was not right and I've had no correspondence.

Aaron J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

I really like the customer service a very kind respectful and patient with us thank you each and everyone that help us get to where we need safely everything is wonderful even from the person that help me reserve the band very helpful good employee service

Louis W. 
Évaluation :
4

When I went in to pick up my van there was only one young lady working alone. Check in took a little time but she did not rush. She took her time with each of us.

DANIEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rasoul N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
5

thanks for easy pick up and drop off

Katie P. 
Évaluation :
5

These folks were great! I reserved a vehicle online and the counter personel quickly had .e on the road.

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shierickea W. 
Évaluation :
1

I do t agree with the charges and I'm highly pissed off and will make sure I contact my bank for the charges and the misleading of the whole transaction! I will nNEVER RENT FROM JERE OR THIA COMPANY AGAIN...

Aubrey H. 
Évaluation :
1

Somehow i was charged for an additional 2 days. Now i jave to wait to get reimbursed? They didnt have any problem taking my money....

Christopher S. 
Évaluation :
5

Merci!

Steve S. 
Évaluation :
5

Staffing is nothing short of incredible people. U-Haul itself is predatory, and lucky options are few. Having people estimate how many miles they will drive is preposterous, and than charging extra afterword is pathetic. Pointless charges and fees. Fuck U-Haul. Amazing, talented and accomodating staff.

Jason J. 
Évaluation :
3

My last U-haul rental was 11 months ago. Why am I just now receiving this?

Jon H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Devin T. 
Évaluation :
5

Easy peasy... Very friendly staff.

Shannon L. 
Évaluation :
1

Only one person helping a very long line of customers. She frequently went into the yard to assist customers making counter customers wait unreasonable wait times

Michael A. 
Évaluation :
5

It was fast and the workers are very nice.

Kimleakena K. 
Évaluation :
4

Counter help was very nice. Easy to pick up and drop off.

STUART W. 
Évaluation :
5

The UHAUL employees at this location are the top of the mark. I've rented from UHAUL for over 51 years and I have to say this UHAUL is always exceptional. Courteous, informative, clean, helpful and no matter what the situation, I always have been taken care of and more than satisfied. Perhaps they could train some other UHAUL employees at other locations to improve their customer service. Very happy here. Highly recommend them to all I know. Merci.

Linda F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Massoud M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEI A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn L. 
Évaluation :
5

Quite affordable and convinient.

Dennis K.  |  Premières impressions 
Évaluation :
5

Everything was excellent to this this place ! I want to come to this place in future

Sahil S. 
Évaluation :
5

The staff were insightful And helpful the Amado the manager was always available for concerns if needed. Overall great place to store.

Barbara M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TANYA J.  |  Premières impressions 
Évaluation :
3

I drove the vehicle 11 miles and was charged 60 $for supposedly adding 5 gallons of gasoline to return gas level to the same level as it was when I began the use. This is dishonest and seems like theft to me. Trust in business is first and foremost. U-haul just lost me as a customer.

Kevin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn L. 
Évaluation :
3

The first person that helped me was confused about the storage units and it took 15 minutes to get in the access gate because It didn’t work but the guy that helped me out was nice he kept going back-and-forth to the office trying to get my card to work

DARRILYN T.  |  Premières impressions 
Évaluation :
5

Not the closest location but the most inventory. Always fair and accommodating staff. Repeat customer. Will return

Justen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie M. 
Évaluation :
4

Really nothing that can be improved. BIG SMILIE FACE HERE. The lot was clean. Inside everything was neat and organized. I'll let all my friends know to rent here. Thanks U Haul !!!

Richard P. 
Évaluation :
5

I rent vehicles frequently from this location and have enjoyed a well organized, professional experience. This last visit was less than reasonable. The wait time to pick up a reserved vehicle was long, about 10-20 minutes. Returning the vehicle resulted in a line of three vehicles with no one to check them in. It appeared the site was understaffed with one person at the check-in counter and one person repairing vehicles in the back lot.

Peg W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Qunnice G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
2

I was overcharged for mileage by 20 miles and I immediately brought it to the attention of the store, so when i returned the truck I was promised an adjustment/credit. I am still waiting on the credit. A few months prior to that.. My bank account was debited by almost 900 $which included over 125 $in fees and I did not authorize auto pay. They got the information from my original agreement and kept my bank data on file again which I didnt authoritize.

Wyshun J. 
Évaluation :
1

Improvements?!? Where do I start?!? Every aspect of that rental was a nightmare. When I rented the truck with Cooper, he didn't do the walk around & told me I was sent a link to do it that way. I accessed the link & entered all the vehicles pictures of damage (which were very extensive since they never marked any on it & there was over a dozen items), during the over 30mins I took to do that, I reached the maximum amount of pictures to attach & still had more, plus to make matters worse the link expired. I then had to call in to Customer Service, the first agent answered told me to hold a moment, I quickly realized I was put back in the que to hold once again for another agent to answer which was approximately 30+ mins later. That agent confirmed they received the photos up to the max. so I supplied the additional photos by email to her. I also advised her the rear passenger tire was approximately 10lbs low (it had 27lbs.). I didn't use the truck the first 24hrs I had it as I left it parked in the lot across the street in til the next evening when I took it in to address the low tire issue. I also called customer service back a second time as I was so upset & frazzled from the first call I had forgot to mention the truck smelt like cigarette smoke horribly, the truck was dirty inside, it had the last customers trash in it still, & the passenger seat was also dirty with a burn whole in the seat. This agent filed a customer complaint that the store was to address. I never heard a world from the store that day or the next day, so I called back now for a third time to see what was going to be done. The agent stated that Andrew the manager at the store noted he would deal with this when I returned the truck & apparently he closed the ticket without a resolution actually be executed. I wasn't told the ticket was closed in this call (I found out later in the fifth call). I asked that agent to call the location to see if Andrew was in as I was on my way in to return the truck. When she did, she was advised he wasn't in, so when she returned to tell me she advised me that Cooper & Tyler were in & that they would be able to help me. When I approached the counter I advised them of the situation & Cooper advised he or Tyler couldn't do anything more than put my contract on hold until Andrew was back in on Monday. I called customer service for the fourth time while Cooper was checking the truck outside & when he came back in. Somehow I got the same agent as I did on the previous call, I filled her in on the fact that neither Cooper nor Tyler could help me & they seemed to already tell her that the first time. So what does she do, puts me on hold to call the store I'm standing in to ask them again & get the same info I just gave her. So I left with a print out that Cooper gave me but left my contract open for Andrew to deal with when he was back in on Monday & I returned on Saturday evening. So Monday came & it was like 4pm & I still hadn't heard from anyone so I checked my email to find that at 8am my contract was closed out & billed for the full amount with no contact from Andrew. So I called customer service for the fifth time now was very insistent in a manager when the first agent answered, I gave her all my info to give to the manage/supervisor but then she tried to help me & continued to tell her I wanted a manager/supervisor. Well once she got one, she told me to hold shortly so they could review my notes but they got on the line right away. The manager/supervisor actually didn't receive any info from the first agent which lied to her & told her I didn't provide it (all calls are recorded so pull it & you will see). So I'm getting more frustrated by the minute, I supply her with my info & tell her I'm calling to follow on the complaint that didn't get resolved. This is when it finally came to light that Andrew closed the ticket out on Friday when he got it saying it would be addressed when I returned the truck. I advised her that didn't happen nor was I ever told the ticket was closed that day. From what I gathered Andrew noted again when he closed out my contract that any resolution would bow be after the contract was closed out, but all day went by with no contact at all. At first the manager/supervisor only offered to re-open the ticket to be sent back to the store again & to wait for the 72hr turnaround d time they would have for a second time now. I expressed to her that wasn't a viable action to make me go through the same step twice & double the turnaround time because of the stores doing & she finally got approval from her supervisor to escalate the re-opened ticket to the district manager now finally but I again have another 72hr turnaround time this way too. So that's where I'm at right now, so I still do t have any idea what's going to happen, but so far I've put 3 hrs of time into calls & self-guided walk around to upload photos through the link, The time I've spent on this detailed review has been over 30mins. I still will probably have at least 30mins to an hour more to go over this with the district manager. Which lost me 15 $/hr in wages this whole time & my loss is becoming more than the cost of the rental with a whole day I didn't get to use it & I was charged for since Andrew refused to handle it like he noted he would. Very frustrating & ridiculous that it's drug on & on as it has....

Michelle G. 
Évaluation :
2

I waited in line for 20 min while trying to check in and was next to be seen. I drove with a tire sensor not working. When returned there was no spare tire in bottom part if the van and wanted me to pay for that. Overall I wouldn't go thru U Hual no more. Supervisor did not call me back when I called customer service hotline

CuauhtemocEsparz S. 
Évaluation :
1

I was charged for a late return fee in error, due to their app was not allowing me to take a picture of the gas meter and odometer and check in my 920 pm return time. I returned the vehicle on time. On top of this they charged my account twice. 340 $charge instead of the true 150 $amount that I owe them. I may never return to U-Haul ever again after 40 years of loyal service. Attention manager! Please correct this ASAP!!!!

Steven R. 
Évaluation :
1

Got the car with quarter thank brought it back with a bit more inb the thank than the day I rented it. The lady said that because indidnt take a picture and recorded the fuel Level I had to pay 49 dollars so she can fill it up. It was near empty when I got it and I put 40 în first day and 30 before I took it back to then have that crook add 49 more. Horrible person and a snob.

Anamaria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY H. 
Évaluation :
5

Find out great 👍 Location spiritually management

Rodolfo E. 
Évaluation :
5

Excellent service à la clientèle.

nani B. 
Évaluation :
5

Nothing. They were quick and very accommodating.

Kristopher D. 
Évaluation :
2

I chose to checkout using app. However when I got to location, I spend 10 mins answering questions and scanning my id. When it was time to locate truck, it was no where to be found. After walking around lot for several minutes, a female employee approached me and said I would have to go inside to finalize transaction. I explained that I choose to reserve through the app due to concerns with COVID-19. She insisted that I had to go inside and would not answer why the truck I was assigned was not there. After going inside she proceeded to ask me all the same questions I already answered online and demanded to check my id again despite having already scanned it. When I rented a uhaul in may using online app it went very smooth. The truck assigned had cup holder full of food crumbs. This experience was very disappointing and waste of time and effort!

Anthony K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pamela B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tanya L. 
Évaluation :
5

I had a great experience, no appointment no reservation no waiting in line. Friendly staff, and affordable price! easy and quick pick up and drop off.

Habib O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jared k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phillip t.  |  Premières impressions 
Évaluation :
5

Thank you so much for a well kept up storage!!

Geraldine S.  |  Premières impressions 
Évaluation :
3

we had a couch that could not make it in to the unit due to low pipes. And the locking mechanism is faulty.

Marcus B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara M.  |  Premières impressions 
Évaluation :
5

The Manager Amado Hernandez was one of the best manager I ever meet in the company. The manager helped and solved our problem faster than I have ever seen and this comes from someone who is in a military family (which means I move around every three years) and I really recommend coming to this building and company, the smiles and the bright attitudes really helped my stressful time... muy agradecida y feliz! Gracias Señor Amado Hernández..

VIRIDIANA V.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dana C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina S.  |  Premières impressions 
Évaluation :
5

They are the best!!!

Ray M.  |  Premières impressions 
Évaluation :
1

Truck left handle was missing. As a result, I fell off truck and scraped up my back. In significant pain to date. UHAUL paperwork shows storage access GATE hours as 5am to 10pm. Rented truck late in day, 2:00pm. Due to return truck and store items by 6:30pm on sat Oct 31,2020. Fell off truck which delayed return of truck and stopped to fill up gas to FULL status. Truck mileage was 56947 at UHAUL, returning mileage @7:42pm was 56953, BUT, we couldn't access the storage gate for entrance. We looked at our paperwork and receipt given to us by office and it states STORAGE ACCESS 5AM to 10PM. This was the deciding factor for closing out my current storage and moving to a closer storage facility. Unable to store my truck filled items in the unit and being told by staff that the area and facility deals with theft of gas and breaking into storage trucks, I drove the truck to my residence and secured it with a lock. I had to go to work at 3:30am Sunday morning and my vehicle was still parked at the UHAUL site, so I paid for a LYFT to take me to the UHAUL facility to pick my vehicle up, so I could go to work and reduce the possibility of theft. Also, I rented a truck earlier in the week for a ground unit that wasn't available. I paid for a truck that I couldn't use. Manager Andrew DID compensate me for this inconvenience. However, October 31, 2020 was a horrible, painful and stressful situation. I have left a storage facility to move to one of your facilities because of proximity and gate access, only to discover at night that the gate hours are no longer 5-10pm as your paperwork suggests. NOT happy.!

Dana C.  |  Premières impressions 
Évaluation :
5

Hey! I haven't left!

Amanda B.  |  Expérience générale 
Évaluation :
5

Merci

Debra s.  |  Premières impressions 
Évaluation :
5

Thank you it helped me to figure out what I was going to do before I moved into a new location again thank you very much

Rich T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tyler m.  |  Premières impressions 
Évaluation :
1

Im not sure how half of my belongings were missing from my storage when I informed management when I was coming to pick my stuff up. Also unsure as to who thought they were keeping my TVs and how one was broke. Overall, glad the whole experience it's OVER!!!

Danica B.  |  Expérience générale 
Évaluation :
5

Clean and organized. Helpful staff. Thank you

James N.  |  Premières impressions 
Évaluation :
5

Very convenient, staff was always friendly. As a women, I never had any fear of going there. I always safe and secure.

Sandra M.  |  Expérience générale 
Évaluation :
5

I had this unit for years and I felt comfortable knowing they were safe..

PRISCILLA C.  |  Expérience générale 
Évaluation :
5

I was given a free month and I did need the extra space temporarily. I was finally able to process all of my stuff into my new home, and I exited the storage facility. I thank U HAUL for helping me with the special on the storage.

Robert S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stormy S.  |  Expérience générale 
Évaluation :
5

The staff was friendly and helpful.

Amanda B.  |  Premières impressions 
Évaluation :
5

The agent at the front desk who also helped was very nice . He also gave very good direction to my storage unit

Rolshawn W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mathew J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer D.  |  Expérience générale 
Évaluation :
5

I received extraordinary service from Amado Hernandez! He is a 5 star employee! Raushanna Majeed 916 676-6462 Thank you so much

Raushanna M.  |  Premières impressions 
Évaluation :
5

Nice staff very clean and well-lit and the employees work well together

Danielle O.  |  Expérience générale 
Évaluation :
5

All the staff was very helpful and friendly!

Charles F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith H.  |  Expérience générale 
Évaluation :
5

We become repeat customers because we crave good energy, we are rememberd, we are treated like family, respect is there! Treat these guys good, that vibe you look for is here in these guys! Merci.

Kimberly W.  |  Expérience générale 
Évaluation :
5

After a breakin we were provided with fantastic service. Very professional and attentive. Even gave us a new lock and keys. We'd definitely recommend this facility.

wesley t.  |  Expérience générale 
Évaluation :
5

Despite the issues with computer system,that was out of the employees hands,customer service was great.Being such a large organization, U-haul’s computer system should be top of the line.For both side

Maria L.  |  Premières impressions 
Évaluation :
1

name (Sergio) Took 2 days to get my access card Units next to my unit broken in to First day in, unit had a pc of the metal door frame fell ofhit the back off my head Contacted my attorney

Cergio L.  |  Premières impressions 
Évaluation :
5

Thank you for your accommodation 😀

Sara L.  |  Expérience générale 
Évaluation :
5

Great service always at this location.

Natalie G.  |  Premières impressions 
Évaluation :
5

So nice to have someone who knows the sign language! I am deaf and that was pleasing experience.

John R.  |  Premières impressions 
Évaluation :
4

Everything about moving sucks,but u-haul made it a one stop shop with trucks to move your things to a place to put also.

Dennis B.  |  Premières impressions 
Évaluation :
5

Management is very knowledgeable about job. As a result Excellent service from all. Thanks

Sonia S.  |  Expérience générale 
Évaluation :
5

Staff was friendly, knowledgeable and efficient. In a matter of 3 hours we had rented a truck, loaded it, unloaded it into a clean storage unit. Appreciate the flexible hours & security for storage.

Brenda M.  |  Premières impressions 
Évaluation :
5

Great service! very clean storage units.

Griselda Z.  |  Premières impressions 
Évaluation :
1

I was told that my month would be prorated for the final month by the lady that I spoke with, but when I spoke with the man from the facility he informed that i would not be prorated. This is the sec

Sean M.  |  Expérience générale 
Évaluation :
1

My reservation wasn't there when I went to check in so I didn't get the unit size or location I needed. Actually, the person working didn't even look up my reservation which I was promised they had.

Brenda B.  |  Expérience générale 
Évaluation :
4

This storage was vacated before 7/9/19. Yet I kept getting calls and fun emails until the last one on 9/16/19. Finally Kevin listened-thank you. I have no comment about anything else because above.

evelyn stolen b.  |  Expérience générale 
Évaluation :
5

This place was great, very happy with the job that the young gentleman did with dispatching us. Thank you!!

Sandra M.  |  Premières impressions 
Évaluation :
4

Only gave 4stars due to on my last trip unloading my storage the alarm went off up by the office. Sirens and flashing lights no one ever came to check it. Other than that it's been the best u-haul.

Nicole E.  |  Expérience générale 
Évaluation :
2

There are not enough people at this facility. The people who are there are extremely overworked. They are also very courteous and understanding.

jennifer b.  |  Expérience générale 
Évaluation :
5

Very well maintained facility and a very professional and friendly staff.

Neil D.  |  Expérience générale 
Évaluation :
4

It was extremely fast staff answered all my questions.

Nicole E.  |  Premières impressions 
Évaluation :
1

Bathrooms are very dirty, people working there are not trained well. The lady there does know what to do

Athena T.  |  Expérience générale 
Évaluation :
5

This was a great place to store our stuff. I highly recommend it.

JEREMIAH P.  |  Expérience générale 
Évaluation :
1

Muy mala actitud de los empleados al querer hablar de mi negocio con la compania no dan informes ni de uno mismo pesimo trato y no entendimiento para ayudar

elias m.  |  Premières impressions 
Évaluation :
2

I paid my bill sometime between August and November of 2018 and am STILL being harassed by you.

Pat B.  |  Expérience générale 
Évaluation :
5

Friendly and professional staff. Nice facility.

Neil D.  |  Premières impressions 
Évaluation :
4

No additional comments

Cedric M.  |  Expérience générale 
Évaluation :
5

Both your customer service people as well as your storage facility people were very kind, friendly & most helpful & we thank you all very much.

Joan O.  |  Premières impressions 
Évaluation :
5

Good service no complaints

Gloria W.  |  Premières impressions 
Évaluation :
5

Every staff member was extremely friendly and helpful and went above and beyond!

Katie L.  |  Premières impressions 
Évaluation :
5

The staff was very helpful and friendly. I know our stuff is safe!

Karla F.  |  Premières impressions 
Évaluation :
4

Told the rep I had a 1-bd apt sized amount of stuff to move and barely fit all of it in the space he gave me. Wish I had a bigger space, but it all worked out. Otherwise, it was a good experience.

Rebecca M.  |  Premières impressions 
Évaluation :
4

Merci

Doris M.  |  Expérience générale 
Évaluation :
1

When returning the vehicle I had one certain employee who was very rude over the phone and sounded like I was wasting her time. Your comment box will not let me explain in full please call. I am very

Summer B.  |  Premières impressions 
Évaluation :
3

A couple times I went into the office, nobody was to be found. Every time I called, it rolled over to an answering machine where I was put on hold. A few times nobody ever picked up the phone.

Patty l.  |  Expérience générale 
Évaluation :
5

They have great customer service skills and get you in and out with no hassles.

Douglas F.  |  Réservation 
Évaluation :
5

If not for the cost. I would have stayed longer

LYNN O.  |  Expérience générale 
Évaluation :
5

The facility was clean, well maintained, and the staff is very helpful. A pleasure doing business there.

JEFF R.  |  Expérience générale 
Évaluation :
5

It was a pleasure dealing the staff at this U-Haul. Dropping my household items off to be put in storage was my first California experience after moving from back East. Drew and crew were awesome!

PAUL M.  |  Expérience générale 
Évaluation :
1

They were nice when I first scheduled the truck. Then when I returned it they charged my debit card twice what I owed them. They were not nice and not willing to adjust the charges.

latrell S.  |  Expérience générale 
Évaluation :
4

Bathroom needed attention both times I was there. Otherwise the rest of the facility was clean.

Diana D.  |  Expérience générale 
Évaluation :
5

Andrew and his crew by far made up for the horrible experience I had had thus far with this company- previous Uhaul locations and employees were unhelpful, rude and UNTRUTHFUL

stephanie f.  |  Expérience générale 
Évaluation :
5

Your a GREAT STAFF! Very good Customer Support!

MICHAEL S.  |  Expérience générale 
Évaluation :
5

The only thing I had concern about was when I first moved into the unit, it was strong with the smell of weed. I worried that people were either growing there or transporting which attracts rodents.

Katherine S.  |  Expérience générale 
Non reviews have been submitted for this location.

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