Évaluations des clients U-Haul Moving & Storage of Clarksburg

Le client n'a pas laissé de commentaire.

First of all they gave me a truck with less than a 1/4 tank gas and switched my truck at the pick up site that was full. There was Ice all over the roof that blew off and hit my brand new truck following. I get to the glassboro store to return truck and the lady would not listen told her the truck has same amount of fuel as picked up and was verified at the customer service center and charged me 92 bucks extra for someone else to use my gas. So no didn't have a nice experience

I did the pick up with mobile phone option, and the company never put in the moving blankets. As there was no way to get them, I had to sit on hold for 20 minutes with Uhaul to get them taken off of my bill. Then I had to listen to my movers complain all day about not having moving blankets.

Because they overcharged me after I wrote the miles and stuff down before I took the truck from and after I dropped it off and they was way off on my use

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

Kyle is a delight to work with! He is personable and professional.

Leave as it is. Great job.

Le client n'a pas laissé de commentaire.

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Le client n'a pas laissé de commentaire.

Well we really like the speed in which we got a New van clean and fast service was good and all right with us really good experience. Thank you

Le client n'a pas laissé de commentaire.

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Le client n'a pas laissé de commentaire.

The personnel was exceptional in service and courtesy, was taken care of by Kyle.

Great customer service

Pulled in and dropped the trailer and left. No problem.

Le client n'a pas laissé de commentaire.

It was a good experience and very easy to get in and out. Logan was very nice and did an awesome job!

Le client n'a pas laissé de commentaire.

I found the employee who was training under the manager to be friendly, engaging, and helpful. He connected well with both me and my son as customers. The store was well kept and had plenty of items in stock, some of which we bought.

Great customer service! Excellent experience.

I love ‘EB breathing thing about my experience

The staff was great but they seemed under staffed overall. Everyone was great and hurried as best they could to help people but another person behind the counter would have made their lives easier. I believe because they were short handed they forgot the furniture pads.

Excellent customer service at all points.

Only to explain to the customer the potential pitfalls related to the fuel cost and service fee if added by UHaul on return of the vehicle. If it was explained to me, I missed it (which is possible), but I have today been advised that UHaul will issue a credit for the amount of the service fee. Otherwise you have a great staff there at Anmoore, WV.

Le client n'a pas laissé de commentaire.

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Le client n'a pas laissé de commentaire.

Great service....professional, efficient, and exactly what we needed. U-Haul website, too, is excellent. Thanks so much!

Didn't like that dolly in my way we actually broke the seal on it I didn't even use it and the pads were up there in a little annoying too

Customer rep was very accommodating, removing all snow and making sure truck was warm and rear door latches were not frozen. Good job.

Nice service and very helpful.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

Kyle and the rest of the staff were very friendly. The whole process was very smooth. Highly recommended!

Le client n'a pas laissé de commentaire.

The van I rented was well maintained and worked perfectly. The young man that waited on me was very polite and efficient. The entire experience worked out very ell.

Make sure trucks are cleaned out. There was broken glass inside. Prices are ridiculous, if you cant use trolly witbout paying extra dont put it in there and take up space.

I waited approximately 45 minutes on hold to make a reservation for a truck rental. I dialed the local number but that put me into an out-of-town customer service center. It was a very bad experience but I needed to rent a truck so I just had to wait and wait.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

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Le client n'a pas laissé de commentaire.

The vehicle had a check engine light on, and had horrible gas mileage - I drove less than 50 miles, and did not drive less then 5 miles each time I started the vehicle - I had to refill it with 5 gallons of gas to get it where it was when picking it up. I did not pull a trailer, did not load more than 1000 lbs in it, and drove it easy, I was expecting about 3 gallons. A used face mask was in the door pocket.

Person assisting me didn't know what size hitch I needed to buy to pull trailer. Didn't verity that I had already paid for rental.

I was very happy with the staff and store. My only problem was with the Uhaul app. The after hours return process was very confusing and the tried to charge more than the contract

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

A hitch I purchased online I could not pick up at the location where I picked my cargo trailer up from, as it was not an official U-Haul location. I was taking the cargo trailer one way so I was not returning it at the same location I picked it up at. When I returned the cargo trailer upon reaching my destination, the representative removed that charge from my balance due, and did so without any complications.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

Double check on the furniture pads given because I was shorted 2 bunches that I ordered/paid for and it was too late to go back and get them. Now some of my furniture has been nicked up from the move. This I am NOT happy about. I was reimbursed for the furniture pads, but that won't help the damage to my furniture.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

Kyle is my favorite employee there. He has an amazing work ethic and is always friendly. I rent from this location a lot. As a business owner, he stands out as a great asset. I hope you promote from within. He definitely needs looked at and put on the HR and DM bench of individuals to move up!

Le client n'a pas laissé de commentaire.

I was not told when I picked up the trailer that I had to have it back in 6 hours. I brought it back 30 minutes over and was changed an extra 6 hrs. Does not seem right since they didn't say anything about it when I pick up the trailor.

The guy working was extremely nice. Very pleased.

Nothing.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

I rent weekly for my business. The same individual usually waits on me. I believe his name is Keith. He is very friendly and efficient. The poor man is usually at a running speed because the other individuals at the counter act like they can barely move. Excellent employee! If I had a position for him, I'd offer him a job myself. He definitely goes above and beyond! He needs recognized for his dedication and work ethic! It's rare to find employees that care this day and age. After 20 plus years of business development, I would definitely know.

The customer service lady was very nice and friendly

The staff were friendly and easy to work with.

Le client n'a pas laissé de commentaire.

Outstanding people and customer service as I've used on multiple occasions-super helpful!

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

The self check in feature needs major improvements. What was meant to be a quicker and easier way to get your rental turned into a 45 minute fiasco.

Le client n'a pas laissé de commentaire.

Hire additional weekend help to avoid delays

Le client n'a pas laissé de commentaire.

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Le client n'a pas laissé de commentaire.

I usually have good experience with this place. Not this time. My uhaul wasn't ready for contactless pick up. The whole time the women is trying to blame someone else when she clearly had enough time to get my truck ready. Now the truck was awful. It ate up gas horribly, the wheels sounded like they could come off any minute; when I turned the wheel you could hear clunking plus grinding, and the brake pedal was hard as a rock took forever to stop.

Le client n'a pas laissé de commentaire.

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Le client n'a pas laissé de commentaire.

The guy running the place did a fantastic job even though he was working by himself and had 5 people in line at one time. He was quick, kept a good attitude, and served us all calmly even though he was running in and out the door for each customer.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

Upon asking if a military discount was offered, the employee double checked with a fellow employee and was told no. The employee asked, "Then, why was a customer offered a military discount the other day?" The response was,"I don't know...because he felt like it." I'm a 20 year Veteran and not one who feels I'm "entitled" to a discount but, I did feel disrepected. Every Veteran has served this country and if a discount is offered for one then ALL Veterans deserve the same. The employee who waited on me appeared disgusted and disappointed with the response to her question as well. I didn't want to make a scene as I am above that but, I did want to bring it to Uhaul's attention. Service members are transferred regularly and require moving trucks, it would be a shame for your employees to become known for disregarding the service of those individuals.

Huge Facility! Everything was labeled and easily navigable. I returned my UHAUL after hours and the parking lot was large and well lit.

Sheena Tascarella was very helpful, friendly, and made sure we had everything we needed

Le client n'a pas laissé de commentaire.

Outstanding customer service super easy and friendly!

N/a

Le client n'a pas laissé de commentaire.

Of someone brinh s a vehicle back and the chip the windshield they should fix it especially since its in driver view and it wasnt clean clean but wasnt a disaster. So better vehicle maintenance. Other than that nice people good place.

Le client n'a pas laissé de commentaire.

Great customer service.

Le client n'a pas laissé de commentaire.

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Le client n'a pas laissé de commentaire.