Le client n'a pas laissé de commentaire.Gerald M.
U-Haul Moving & Storage of Clementon
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Ollie U.
I rented a storage on Tuesday never put anything in and that Saturday I called to cancel because on Friday I got the keys to a new apartment I thought it would be a couple weeks or months that’s why I got storage but I called 4 days later and they kept my 90 $they could of just charged me for those 4 days people are on fixed income struggling with work due to Covid they have no consideration I will never recommend them or ever use them I rather give my things awayKatherine r. | Expérience générale
My drop off location on the text and email was listed as 350 Berlin Cross Keys road, I got there and clicked the link provided and the address was changed to 270 White Horse Pike. We get there and it is a senior living apartment complex. Now it's late and we've just spent 12 hours moving and the address was wrong a second time. So we google uhaul and it's 270 N white horse pike NEVER specified by north or south on the link provided it gave us a wrong map location. Unacceptable after a long cold day moving. Very unhappy because I had to pay extra fuel charges from driving the truck all over the placeGabriela M.
Le client n'a pas laissé de commentaire.Ralph F.
i will continue to use this location in the future alsoShavine M. | Online Move In
Le client n'a pas laissé de commentaire.Yevette C.
Le client n'a pas laissé de commentaire.Steven B.
the girl that worked there was extremely helpful and professional.Robert P.
PLEASE DON'T ASK MEAngelo V.
Nothing I can think of. Service and vehicles have always been excellent.Joseph B.
Le client n'a pas laissé de commentaire.ALFONSE D. | Premières impressions
Le client n'a pas laissé de commentaire.Gina H. | Premières impressions
Friendly and quick service. ThanksJose C.
I have used this location several times for all my moving needs. The only improvement that I could suggest is it would be nice if I was given a lifetime supply of pizza for renting the truck. This would not be a deal that would apply to everyone. It would only be for me.Matthew C.
trailer was not "broom" clean when I picked it up. staff was otherwise efficient with checkout and checkinJohn R.
Daniel went the extra mile and waited for us to bring back the truck for drop off. I'm not that tech savvy and do not like the new app for uhual. Thanks to him I was able to complete the task of drop off rental truck.Arilmi O. | Premières impressions
Le client n'a pas laissé de commentaire.Patrick K.
Le client n'a pas laissé de commentaire.Naomi D. | Expérience générale
Christina is awesome!Shanay F. | Expérience générale
Everything went well. The representative at the pick up location was very nice and friendly. I was in and out in less than 10 mins.Antoinett M.
The UHaul rep was wonderful and easy to work with.Stephen G.
Le client n'a pas laissé de commentaire.Sree A.
Equipment wasn't where I expected it and had to go to three places to turn it in. It wasn't the fault of this location but the location who set up the rental. Southampton, NJMatthew R.
Counter person was professional, helpful and friendly.Bruce A.
The manager, Crystal and the staff was very accommodating and helpful!Craig F.
Not satisfied with overall experienceAnthony A.
Le client n'a pas laissé de commentaire.Corey B.
Le client n'a pas laissé de commentaire.Denice K.
Le client n'a pas laissé de commentaire.Rosemary A.
Horrible. Most of our furniture is damaged. Customer Service is a joke.Dan R.
Le client n'a pas laissé de commentaire.Ed B.
The person â€œfemaleâ€ was very niceMark C.
Very expensive, for the time that was needed.Joyce C.
Le client n'a pas laissé de commentaire.TINA R.
Don't lie to customers that trucks are not available when they are at multiple locations. We booked a 26' truck a month in a advance and we were told there were none in our area and several locations were checked. To then be forced into a 20' truck the night before our move. We also had to rent a trailer at a different location only for a 26' truck to be available at that lot. The customer service at that location had no idea why were told the 26' was not available. We were in a situation where we were selling and buying on the same day. We had to be out by Monday morning and were â€œhomelessâ€ until we made settlement on our new property later that afternoon. We had limited options in the final hour of our move and if our family and friends did not help us in a big way by housing a good portion of our belongings we would of had to leave it all behind. We then were forced to keep the 20' for additional time to go around and pick up our belongings from there various locations.Ian T.
Le client n'a pas laissé de commentaire.Cesar D.
Le client n'a pas laissé de commentaire.NANCY T.
Le client n'a pas laissé de commentaire.Vincent G.
Great job and servicerobert E.
There isn't anything to report at this time all employees involved were courteous and attentive will do business there againbob H.
Nothing at all! Couldn't have been a better experience! Have friends that will need a truck shortly and sent them to you.Twain N.
Very good !!!Michael R.
Thank you so much for an excellent experience!Nicole D.
Everything was perfect, associate was helpful,knowledgeable, and pleasantDenise P.
Le client n'a pas laissé de commentaire.Pedro A.
Staff was rude and very unorganized. They did not have Emmy reservation along with appropriate dollys I requested. They refused to even make any accommodations. I will never use this location again.Amanda S.
Le client n'a pas laissé de commentaire.Matthew R. | Expérience générale
Le client n'a pas laissé de commentaire.KEITH C.
Le client n'a pas laissé de commentaire.Andy L.
don't rent for more then 1 day or they call and harass you.Martin L.
The best!Timothy C.
Le client n'a pas laissé de commentaire.DOMINICK R.
Le client n'a pas laissé de commentaire.Edward S.
Chrystal was very knowledgeable, very helpful, and very friendly. I will go out of my way to use this location again if/when I have the need for your services. MerciJames M.
Le client n'a pas laissé de commentaire.Susan M.
Le client n'a pas laissé de commentaire.Elizabeth S.
Le client n'a pas laissé de commentaire.Barbara C.
It would be awesome to be able to track your container, real time. And would have loved a phone call the day before the container arrivedAnna Emilotte P.
Le client n'a pas laissé de commentaire.James E.
The attendant was very nice and helpful. A pleasant experience.Amy B.
There was a whit girl on duty I didn't get there unti 2:30 pm but I did call her that I will be late when I got there she told me if I don't get the car back by 9 am the next day she will report the car stolen. I originally rented the truck for 24 hr . She was extremely rude and didn't care if I didn't take the truck today. She was on duty on 8/31 but I don't know if she worked the next day. The person who returned the truck on paperwork the name is Chrystal passaretti. I didn't finish all my moving and I would like to get a truck for free for few hrs since I paid full price and I only hade the truck for 4 hrsZafar S.
Le client n'a pas laissé de commentaire.Oscar F.
The location was absolutely fine. U-Haul. Was not. Due to availability of my rental, U-Haul changed my pick up location and also my pick up time without notifying me in the slightest. This was a major issue as I was working with a tight schedule. I arrive at my 24-7 pick up about 30 minutes late and was notified that my reservation expired. Again, no warning, nothing. If I have a reservation for a specific time and the service you offer is 24-7 pick up...start my charges at the time of the res and let me pick it up whenever. Then I can't get anyone of the phone for 30 minutes so I'm forced to use the â€œlive chatâ€ app which takes FOREVER. The person tells me they will make a new reservation but I need a contact person. It's late at night and no one is answering their phones so she won't let me rent until she talks to someone. I finally get a buddy to pick up and he tells me that all the person from U-Haul did was say â€œyou know the renter?â€ â€œGreatâ€ and hung up. That's it. That's why you held me up?! For that?! It was just such an agonizing experience. The site is convoluted and confusing, they can and will change your rental without warning and won't facilitate any help, regardless of how inconvenient they just made the situation, the pick up and drop off situations are needlessly lengthy, complicated and just annoying. I've worked in car rental for 5+ years and U-Haul should take a good look at how other companies do business, because your way sucks. TLDR: 10/10 on annoying. Would not recommend.Charles M.
Good customer service even in a difficult timeCraig G.
Le client n'a pas laissé de commentaire.Charles P.
Customer service and equipment were both excellent. I have no complaints whatsoever about my recent experience with uhaul.john G.
My complaint is regarding UHaul's practices as a whole - I specifically scheduled the pick up location to be where I have my storage unit. When I called, I was told this was no problem. A couple days later, I received an email saying the location and size of my rental truck had been changed without my approval. When I called to contest the change, I was given the run around and told there was nothing that could be done. After 3 different phone calls, the Schedule Dept at least provided me a reduced mileage rate. I understand that my move was over a holiday weekend and trucks may have been in higher than normal demand. BUT then, my father - who is moving this Thursday (middle of the week) - tells me the SAME THING just happened to him. If U-Haul can not guarantee locations or truck size, they need to be completely transparent about this. Waiting until days before a move - when the client can no longer reserve a truck elsewhere - to change the reservation is a shady business practice.Nicole C.
Le client n'a pas laissé de commentaire.Kelly D.
Le client n'a pas laissé de commentaire.Rolison T.
Garen Green explained everything thoroughly and gave us fantastic service from when he checked us in to when we returned the vehicle to him. Thank you Garen for making our experience great at your location!Edmund O.
Fixing the trucks!! But giving people trucks that there transmission is slipping is wrong. What if it broke down? That would fall on the customer. Please fix equipment The staff was great!!!Marissa W.
Le client n'a pas laissé de commentaire.Abigail M.
Quickest check in and out ever!Natalia K.
When we arrived to pick up a truck the facility had juzt closed. We were having trouble with the on line check in. The girl that had just closed was still there and was extremely helpful in getting us all set up. She was great.LOUIS C.
The Somerdale location was terrible!!! The one individual there was a complete idiot and had no clue what he was doing! Very frustratingEric W.
Le client n'a pas laissé de commentaire.Scott N.
Le client n'a pas laissé de commentaire.DARRELL W.
Le client n'a pas laissé de commentaire.Dara R.
Le client n'a pas laissé de commentaire.Kenneth K.
Even amidst the rain, the move in was great! The staff onsite was soo helpful and made the check in process beyond easy as he answered all my questions and provided great insight.LOREN M. | Premières impressions
My unit was covered in mouse pee and poop and the staff told be it was my problem bc I didn't have insurance in my unit. I payed 100 $a month for 4 years for U-haul to keep my stuff safe and protected, why should I have to pay more for insurance. If I was told in the beginning that I needed insurance for a rodent problem, I would never have put my stuff there in the first place! I had to throw out 90 % of my things! Now I have to spend more money to buy everything! 5 000 $wasted! The worst customer service and company ever! I will be looking further into this as well.EMILY T. | Expérience générale
Le client n'a pas laissé de commentaire.William P. | Premières impressions
Le client n'a pas laissé de commentaire.jan B.
Le client n'a pas laissé de commentaire.Horace A.
Unexpectable service.Bappy S.
Le client n'a pas laissé de commentaire.Elijah B.
Very smooth and easy. Great experience.Ron F.
Le client n'a pas laissé de commentaire.Brandon G.
Le client n'a pas laissé de commentaire.Mark P.
Friendly staff, very helpfulMIGUEL A. | Expérience générale
Driveway Exit., No clear exit route, What I believe should've been the exit was blocked by 2 of your pickups & driveway only has faded arrows for in bound, Nothing marking how & where to exit the overall tight/small lot. Could've been 5 star otherwise.John W.
Le client n'a pas laissé de commentaire.Leavon H.
I had to wait 15 minutes to check in and get my vehicle...this was after going through your online registration which I completed ahead of time. By the time I picked up my van, I already had 20 minutes less to use the vehicle. That's unacceptable. I'm going to consider using another service in the future, especially if I have a tight time window for my move.Matthew O.
Le client n'a pas laissé de commentaire.Eric A.
Le client n'a pas laissé de commentaire.karen H.
The entire process from pickup to drop off couldn't have gone smoother!David B.
Le client n'a pas laissé de commentaire.JOSEPHALLEN F.
Le client n'a pas laissé de commentaire.Ricardo F.
Le client n'a pas laissé de commentaire.DOnna H.
Staff was very professional and accommodating.JOHN T.
Le client n'a pas laissé de commentaire.BRIAN B.
Overall the location is wonderful. The process of dropping off the truck through the website is fraught and the website kept crashing or not allowing me to upload a picture. The website check-out and check-in really needs attention. It is not user friendly at all. Also, we asking for the mileage I entered the numbers on the dashboard and the website kept putting a decimal point in the number, which I didn't input. It's really buggy.Benjamin K.
Berlin Cross keys Rd was listed as a site where I could pick up the vehicle. Twice (my last two orders) this location was NOT where I ended up picking up my rental. Please take it off the list if they are unable to supply trucks. Vineland and Clemonton were both great places and the people were wonderful but the frustration remains.Barbara S.
I made a reservation for 9 am and because I was running late they gave my truck away to someone else then I had to go to another location to get another one because they didn't have any other more on the original location where I made the reservation. I didn't get my truck until 11:30 am. So I was running late 2 and 1/2 hours to my furniture pick up appointment. Horrible customer service. They didn't even call me to tell me that because I was running late they will give away my reserved truck. AwfulDonald F.
Keep diong what you're doing. Rentals and pricing are fine. Your manager and personnel excellent. Never had a single complaint.joseph B.
The address took me 3 miles down the road instead but other than that it was all greatMax C.
Le client n'a pas laissé de commentaire.Andrew U.
Le client n'a pas laissé de commentaire.Jon D.
Le client n'a pas laissé de commentaire.Tu N.
lot closed off and had to call to get my receipt.CARL THOMAS A.
I had a number of issues and would appreciate following up with a manager. Please contact me at 267.342.1860 and/or via email at email@example.com . MerciLeslie N.
Great service. Very accomodating at the last minute. Would reccomend!Marquis B. | Expérience générale
Le client n'a pas laissé de commentaire.Randell G. | Expérience générale
Le client n'a pas laissé de commentaire.Alexandra I. | Expérience générale
From the outside looking in, it looks amazing. And it is to a certain extent. The employees were helpful when needed, and the overall place was convenient and kept clean. Although, throughout my experience of just short of a year, I've had many problems with rats in my storage. If counted, I probably found over 2lbs of rat feces in my lifetime at Uhaul. As well as I found a ton of sunseed shells (the rats feed) throughout the storage unit... I changed the poison box that they gave me numerous of times. But that didn't stop the rats. I found a pile of rat hair in a box of clothes that I've had in the storage as well. But when brought up to the employees of Uhual, they said they can't do anything about it. Thankfully, I was leaving the storage unit a few days after I found the rat hair in my box of clothes. I don't know if this rat problem was necessarily a Uhual problem, or maybe there was just a hole in the storage. But it would've been nice to receive some type of compensation or anything to relieve my stress of the problem. Because it was very upsetting to see my hard worked items have tons of rat feces all over them.Kiana A. | Expérience générale
Too many times the gate didn't work, as in, it failed to open after inputting my access code. Other times gate didn't open to allow me to leave the storage area. When gate was inoperable, staff had no other choice than to leave storage area unsecured by leaving gate in the 'open' position. Met a couple of poorly trained employees who weren't ready to work alone.Gary A. | Expérience générale
Le client n'a pas laissé de commentaire.ray b. | Expérience générale
No I will not recommend y’all and I will never use y’all company again.Tiffany L. | Expérience générale
Le client n'a pas laissé de commentaire.Dannetta P. | Expérience générale
Efficient serviceray b. | Premières impressions
I Never Really Experienced Any Major Issues. Staff Was Always Helpful!!!Ramona S. | Expérience générale
We suffered a huge loss in all the mold and mildew damage from the disgusting conditions at this storage unit. Our entire bedroom set and several pieces of furniture were destroyed.Joseph S. | Expérience générale
You should give veterans a discount on there storage rentalswalter P. | Expérience générale
Satisfactory service received.Eric S. | Premières impressions
Aucunthomas g. | Expérience générale
ROACHES in the Storage. Crystal P, UGLY PERSONALITY VERY UNPROFESSIONAL INDIVIDUAL. SHE SHOULD NOT WORK EARTH AT ALL. I WILL NOT RECOMMENDED AN ANIMAL TO U-HAUL. THE WORST STORAGE COMPANY EVER!!!!Yolanda C. | Expérience générale
Extremely the best experience I've had with this location. Staff was always prompt when needed. Thanks to Chrystal Passaretti for everything!preston m. | Expérience générale
NChristopher H. | Expérience générale
Very pro as per usualdavid a. | Expérience générale
Very helpful, understandingNicole C. | Expérience générale
The building and the agents were friendly, the autopay would fall off randomly, the actual storage container was a nightmare there was rat feces everywhere I just threw away everything I had in thereJohn T. | Expérience générale
The road for the units were way to bumpy and made it difficult for me to access my unit The road needs to be leveled and repaved I had a very tough time with my trailer bottoming outanthony p. | Expérience générale
Great price and placeSharon S. | Expérience générale
Awesome service.Julie L. | Expérience générale
Great people. Very helpful.Mark O. | Premières impressions
Exceptionally chaotic!!! The staff was poorly trained in how to handle a surge. They spent literally hours dealing with one customer complaint while holding others up. MUST DO BETTER!david a. | Premières impressions
I think they should have more help on weekends, like 2 people inside and someone helping outside with storage lovks , gate access, truck rental etc.because 1 Sat not too long ago i waited 21/2 hours .LYDIA M. | Expérience générale
Some of the best customer service I have ever hadJanet F. | Premières impressions
AucunShawn G. | Expérience générale
.GLADYS S. | Expérience générale
Chrystal was very helpfulShilisa B. | Premières impressions
We used the storage unit for four years, as we slowly went through the contents of my parents' home once it was sold. We were able to get in and out at our convenience and always felt safe.PATRICIA K. | Expérience générale
Our son passed away this month. By law I am not responsible for his debts. UHaul charged me 25 $cleaning fee. I paid it but it is sad when others take an advantage of someone's tragedies.Christopher A. | Expérience générale
I thought that my 1st month of storage was free but the lady said that if I would have rented my truck from a different uhual place then I would have gotten a free month of storage that's stupid to mIrene P. | Réservation
Well satisfiedmyrtle H. | Expérience générale
Closed my account & I was paid in full. Returned key pad & unit was completely empty. I have been getting phones call messages from U-Haul asking me to call them back but never say what it is about.Michele m. | Expérience générale
Customer service is excellentMARVIN G. | Expérience générale
The only thing you can't have your stuff there long.gail d. | Expérience générale
Everything from beginning to end was great. A little pricey, but overall the experience was GREAT. Thank you to both the FL team ( Amanda) and the entire NJ team.Wilson C. | Expérience générale
Several of my pieces of furniture came out with black mold!!!Dave G. | Expérience générale
Excellent Service & kind, accomodating professionalism @the Clementon, NJ location.darin b. | Expérience générale
I paid a full month ahead of time and I moved out with over 3weeks remaining and I feel I should of received the balance of the month ! This is what I. Get for paying a month ahead if due date!Kathleen d. | Expérience générale
Unit leaked stuff became moldy had to trash decent amount. Rent raised yearly which I saw no reason for.BARRY S. | Expérience générale
My stuff was covered with pollen. Not just a coding from it seeping through the sides like i was told. My clothes were green moving the stuff. Also There was a dead mouse in my unit.Te'Aira J. | Expérience générale
I would not recommend this facility.AMY D. | Expérience générale
Excellent service à la clientèle.Josephine K. | Expérience générale
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