Évaluations des clients U-Haul Moving & Storage of Clinton Township

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Clinton Township

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Teranceharold F. le

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Staff was friendly and courteous. Problem with fuel level in truck when returning. Based on paperwork supplied, I put more fuel into the truck then was required to return to the rented level. Either paperwork or fuel gauge was bad.

Joel S. le

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Nothing really to improve, you explained everything succinctly and completely, you provided the necessary equipment and vehicle, and your customer service is first rate, thank you for being professional and a pleasant surprise at your job!

William D. le

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The person who helped me, had the name tag of "General Manager". Person was rude, condescending, repeatedly stated that I had a reservation with all info. Ignored me, and proceed to "do it all over"...Less than acceptable customer service. Vehicle was left by the driveway running. No inspection, no explanation, no instructions, no overview of present damage. Mud on outside of vehicle and some inside. One way to FL and truck only had 5/8 tank of fuel. Not Uhauls best day, nor best example of customer service.

BRUCE T. le

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Le client n'a pas laissé de commentaire.

stephanie P. le

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I find it very aggravating that I was sent to the Warren Location to pick up my equipment when I arrived I was told equipment was not there I needed to find another location I booked my equipment 3 weeks in advance. Why was I sent running across town 30 minutes prior to uHaul closing ?

Jason G. le

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Only really one problem, which I'm sure the lady at the counter didnt know until she brought the truck up front, but I was told gas was at half a tank and I didnt notice until I pulled on to the main road that gas was not at half but at a quarter.

Timothy S. le

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Le client n'a pas laissé de commentaire.

Brian S. le

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N/A

janice L. le

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Best service, best price and best location!

MATTHEW S. le

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Very fast drop off, however tried to call 2x and was placed on hold for over 5min each time. Finally just hung up both times

Robert H. le

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I will be renting a 26 Foot truck with in the next 30 days.

Dominic D. le

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Le client n'a pas laissé de commentaire.

Martin K. le

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Smooth transaction very proffesional

Peter C. le

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Le client n'a pas laissé de commentaire.

CINDY D. le

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HORRIBLE SERVICE

CINDY D. le

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Took the time to set everything up and talk to the people at the Clinton Township U-Haul, To make it smooth for the removal of U boxes...Didn’t turn out that way. You need to get these people to do their job or hire more people if that’s the problem with not enough employees to handle things correctly. I will never use this U-Haul for service of any kind ever again. I never had such a hard time of trying to pay the bill monthly on time, they could never find me online so I had to every month car wait forever on the phone to be able to pay for my bill. Horrible horrible service

Clayton M. le

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Le client n'a pas laissé de commentaire.

Jason P. le

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Each person I encountered was friendly and helpful.

Sherrie S. le

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Le client n'a pas laissé de commentaire.

BILL M. le

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Clean place keep up the good work friendly staff

Kyle F. le

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Provide 24 hour computer assistance. They seemed to be experiencing computer issues and about 10 customers were waiting, some left.

Donald M. le

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Everything went well other than when I tried to return it after hours. The website wasn't picking up my location I called U-Haul and was on hold for 25 minutes waiting to speak to somebody . Other than that it went great thank you.

Virginia M. le

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Typically rude people that don’t follow through correctly. We chose a return location and the rep at the Mt Clemens location chose a different one. We knew our exact location and returned it there. Followed up with calls, online check in and follow up stop at location. What more can a customer do???

Mark J. le

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When my husband arrived to pick the truck up at the reserved time, the truck was not there!! What is the point in a reservation if you’re not going to have the truck? The lady that was in the office was extremely rude, non Apologetic, and didn’t care that we had to wait 30 mins for the truck to come back, which put us behind on our move. We used uhaul for every move that we have ever done, even across country, but I will NEVER use uhaul again!

BARBARA S. le

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Le client n'a pas laissé de commentaire.

Louis G. le

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I want to thank you for having me rent trucks from you I currently have just leased a brand new truck if it breaks down for any reason I will be more than happy to rent yours again but now that I'm Leasing after the lease is up I'll be trading it in I'm getting another new one thank you for all you've done

Juliemarie Y. le

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The truck did have a smell of urine in it almost like someone took a towel or rag that was used for cleaning the bathroom and wiped the truck down with it. That was a challenge during my drive. At this location, I reserved a 10' truck and trailer for my Nissan Rogue a week in advance to my move on Friday September 27th. I picked up the truck at 7am Friday morning and gave an "estimated" pick up time for the trailer by 2-3pm. I received a all around 4pm asking "do I still need the trailer" by one of the two younger gentleman working the desk. This caught me off guard and I responded, "no one gave instruction that I should call if I am arriving a little later". At that time I let them know I would be there by 6pm. I then received a call around 5 or 5:30pm that "there was no trailer available" and that there was nothing they could do. The younger gentleman stated that a "man coming from Chicago was due in at 2pm, but was running late". So he stated that he was not able to get anything for me and that there was "nothing he could do". So bewildered, shocked, horrified, and in disbelief I called the 800 Traffic line and explained my situation. By that time it was 6 or 6:30pm and I had to be in Traverse City to do my midnight shift. A lady assisted me and found another trailer at another far away location in Warren (13 mile and Ryan) and I speeded off in the Uhaul truck to get the trailer to be back in time or the "younger gentlemen" at the Gratiot location would not be able to assist me if I didn't make it there by 7:45pm (and will be charged for the round trip miles I had to do to get the trailer). SOOOOOO, I raced in a panic as fast as I could back to the Gratiot store arriving by 7:35pm and was able to get voice-guided assistance in the steps to secure my vehicle. I have never trailered a vehicle before so I was pretty intimated. In any case the young guys that night were not helpful to the situation, never at any time called other stores to help me locate a trailer, and were indifferent to really assisting me. I essentially became a Uhaul employee and found my own trailer using the 800 TRAFFIC number! The feeling of having the rug pulled out from under you at the 11th hour in the midst of a move was incredibly traumatizing and really don't feel that I should have to pay for this move. I love your company and was completing my 3rd move to get all my belonging to the Traverse City area, but this experience left quite an impression. If anyone would like to call and follow up with this particular move I would be grateful. Julie Yaroch 586-260-7357

Virginia M. le

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Liked the storage area however did not care for some of the staff. Also I have rented trailers several times in the past year and rented a storage unit.

veronica S. le

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Staff was very helpful and fast service!

Kingsley I. le

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Great place to get a truck

Rosa J. le

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Good customer service.

PETER A. le

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Le client n'a pas laissé de commentaire.

Emil S. le

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everyone was very nice and professional as well

John S. le

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Le client n'a pas laissé de commentaire.

Conradmartin A. le

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2019 Van with 13k miles. Like NEW. What a difference from years gone by when U-Hauls seemed like they would need a tow.

Eugene K. le

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I was pleased with my rental.

Louis G. le

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Le client n'a pas laissé de commentaire.

Eldred B. le

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The staff was like a well-oiled machine Relentless and just wonderful attitude thank you and I appreciate good service

kelly b. le

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Excellent customer service

MARY H. le

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this staff lied to me and didn't cancel my account and then took more payments. I am still trying to get my money back! Impossible to get a hold of anyone except the operator in never-land!

Robert P. le

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Very clean and safe. I just wish the storage space had less height and more depth and width.

Rosa J. le

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Very nice and courteous

William H. le

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Only complaint is this form

Amber J. le

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They were very nice, very helpful, and answered all my questions

STEPHEN M. le

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Unfriendly Poor customer service. Overall experience was horrible. Things stolen from my storage units

John R. le

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Convenient location and a good value

JOHN U. le

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Great Stay

TONYA C. le

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U-Haul worked with me when I was unable to pay on scheduled date or needed more time thanks for everything you’ve done for the last five years!

Giulia C. le

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Was able to rent my 15ft uhaul from this location when the previous location no longer had a truck available and uhaul didn't call me. Even got a storage while there. Will go back to this location.

JAREN G. le

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Thank you for your service

GRACE T. le

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Matt I. le

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great people great place

eddie c. le

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I was using a storage unit for 6 months and not one time did I have a issue it was a very well maintained unit the restroom were always clean. Great Job Clinton Township crew🤗🤗🤗

kEITH P. le

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We have used this facility before and we're very pleased. Clean units, friendly staff.

Bridget r. le

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They were friendly and helpful

kristine z. le

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We are so lucky to have been able to use the units. They helped as we needed more space, then we were able to downsize till we were done. It was so convenient and simple. Everyone was so friendly.

Ron R. le

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They did a great job

abdussalaam w. le

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Great Experience!

ebony s. le

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No problems

KENNETH K. le

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From time to time have a special for 3 months 6 months or 1 year at a special rate

Lakisa B. le

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I will use Uhaul for any of my storage needs. I like the carts that were available to haul large items. I felt safe and secure knowing that my items were in a well maintained building.

Shobit G. le

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I moved from Atlanta got two Ubox’s and moving help. The moving help folks unloaded my stuff and returned the boxes the same day. I never used the storage facility and was still charged for a month!

Alesa B. le

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Breannda Stalker. Give excellent Customer Service. She was very helpful.

Chontel B. le

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Worked out well for me in my family they worked with me well ...and just some awesome people👌

EDWARD M. le

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Wonderful

RHONDA J. le

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Only Uhaul l would use. Truck rental storage unit and propane tank refills. Best service!

Chet D. le

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The staff was courteous and helpful.

Frederick J. le

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professional, courteous, and good grasp of knowledge of services available..

Anna H. le

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Everyone was so helpful.

Dwayne M. le

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Great service!!

KA NISHIA H. le

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Everything was great. Employees was super nice. If I need storage again I'll Come back

Sherry W. le

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Checking in was great, fast and easy. However, I paid EXTRA for 24 hr access, to inturn be denied entry into the unit as I sat outside with not 1 but 2 puck up trucks. Customer service was no help

stacey j. le

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Office staff never answers phone. Had to call the 1800 number multiple times for help.

Chad H. le

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I didn't understand why your worker would tell me " ok you're all set , the balance you owe will be sent to collections". Really, gonna send me to collections. Mess up my credit. Im here to pay it WTF

DAVID N. le

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At times had issue with gate (both card and remote). Otherwise would give 5 stars.

CAROLE B. le

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Thank you.