Évaluations des clients U-Haul Moving & Storage of Clinton

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Clinton

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Suzanne C. le

Évaluation :

Always received excellent service...

Dean F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Janet S. le

Évaluation :

Great experience.

Ryan C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard M. le

Évaluation :

Scott was terrific . Explained the whole process and everything worked just as Scott explained to us . Excellent customer service!

David W. le

Évaluation :

I had a very positive experience here. Staff was very helpful with attending to my needs. I decided to rent a storage unit and will be recommending your facility to others.

Laura C. le

Évaluation :

I received great customer service, from calling to reserve a truck, picking up the truck and also when I returned it. Very nice staff. Highly recommend.

ROB G. le

Évaluation :

Nothing

Omar R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Karen W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rafael V. le

Évaluation :

The customer service person was very nice and helpful.

EVAN S. le

Évaluation :

We needed short term storage at very short notice. A 10'x30' happened to be available and we took it. The curbside access and extra size made loading and unloading very efficient.

Jannettealine C. le

Évaluation :

The service was good but the return policy of double charging for returning to a different location than first designated is greedy. I will pause before renting from uhaul again.

BOBBY H. le

Évaluation :

The staff is súper friendly and shows true interest in a well planned travel exoeriance . I highly reccomend the storage facility in Clinton mass.

Patricia R. le

Évaluation :

Best of all when it comes to renting a truck. I was yesterday at uhall last minute to try to rent a van and got the best experience ever, from the best service (Chris not only provided the vehicle i needed but gave me the best tips) the best vehicle i ever rented, i was worried with the little time I had and everything went better than I could imagine. thank you Chris for all the kindness.

Eric F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Margie W. le

Évaluation :

The group of employes at this location are the the caring and helpfull. Great customer satisfaction

Shannon R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Caitlyn H. le

Évaluation :

Christopher is great! Great customer service!

John F. le

Évaluation :

Fuel reading and odometer were off. Not facilities fault.

Glen R. le

Évaluation :

The guys at Clinton were terrific as always. I can always recommend the Clinton, MA office, they are first rate.

NANETTE L. le

Évaluation :

The new manager was very helpful and friendly

Douglas S. le

Évaluation :

Le client n'a pas laissé de commentaire.

miguel M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kara N. le

Évaluation :

Staff is super friendly and helpful. The unit is cleaner than one i rented in the same facility some years back.

Roseanna E S. le

Évaluation :

Le client n'a pas laissé de commentaire.

barbara A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Paula N. le

Évaluation :

Chris is beyond excellent, concentrating on customer service. Makes a huge difference when you're under stress doing difficult things like moving and storing!

Matt B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Paul A. le

Évaluation :

My Comments have nothing to do with the Clinton location. That experience was great. My complaint is regarding "Larissa Vidi" from the corporate scheduling department. Her tone and customer service when she called to drastically change my original reservation was inexcusable and I was extremely disappointed with UHaul at the time. She did not offer any reasonable solution and dismissed any my attempts to help alleviate the situation. I have two more moving trips to do in the next month and will be researching alternative companies for our additional moves.

Julie C. le

Évaluation :

The employees were amazing, but the computer system is very slow and unreliable. They kept apologizing for the slow system, but it is not their fault. The crew at this location deserves a computer system that will work properly

John O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Evan S. le

Évaluation :

Everything just fine. Trailer was a size larger than I asked for, but, for a few extra dollars, it saved us at least two trips.

perry b. le

Évaluation :

Very well run very professional I was impressed

Danielle D. le

Évaluation :

Super friendly guy behind the counter. Very nice, externally helpful.

BYRON D. le

Évaluation :

Cris the manager is a great guy. You’re lucky to have someone like him running your place

Sheila M. le

Évaluation :

Great experience!

Kenneth C. le

Évaluation :

originally I tried to rent from Leominster, but there was no truck available. I had to travel to Clinton to get the truck which means I incurred an additional qty of mileage fees that I think should have been paid by Uhaul and not by me. Would have liked Uhaul to have available for rent Load ramps for the truck. Otherwise a smooth and good experience..

Bobby H. le

Évaluation :

The out fit is great. Customer service bar none. They all show genuine interest in a smooth transaction and my personal satisfaction. Only isse: the parking lot needs help. Not very user friendly but the employees genuine care makes up for it. Thanks again everyone

David P. le

Évaluation :

Le client n'a pas laissé de commentaire.

teresa s. le

Évaluation :

No comment

Matthew B. le

Évaluation :

Chris was did a great job handling all my storage and truck rental needs over the past year with Uhaul I saw 2 store managers and Chris was by far the best.. Best,

Roy M. le

Évaluation :

I cannot think how to improve the experience of renting a vehicle. The staff is knowledgable, professional, and friendly at the same time, a very rare combination in today's business world. This combination makes me look forward to renting at this location in the future.

Adam F. le

Évaluation :

Christopher was super helpful, fast, and friendly. thanks!!

Marcelo M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan G. le

Évaluation :

The office was understaffed. All of the computers/systems were broken and caused significant delays for everyone there.

Frederick W. le

Évaluation :

Le client n'a pas laissé de commentaire.

glenn L. le

Évaluation :

I rented truck for a day but did not get it back that day.I received a phone call the next morning asking when I would be retuning the truck.i said within a hour I was told that if I did I wouldn't be charged for that day.the truck was not scheduled for any other use that morning according to the rep but I got charged anyway.i don't think that's right for being an hour late on the return.

Michael E. le

Évaluation :

Chris and his whole team have done an outstanding job helping me navigate a move. I rented a box truck to facilitate the move and upgraded to a larger unit, then back down to a smaller unit once the move was completed. Throughout this entire process I was met with unparalleled customer service and top notch attention to detail. Their help truly made moving a lot easier and stress free. I would highly Recommend this location to anyone looking for a clean, organized and secure place to store their valuables and rent equipment. The service I received from the team at the Clinton location guaranteed that I’ll be a loyal uhaul customer going forward.

robert E. le

Évaluation :

The two CSRs I dealt with were excellent. Dropping off the vehicle I overheard an irate customer who was under the impression that her 9am pick up time was a guarantee. Might be helpful to emphasize the time is impacted by the number of vehicles returning etc. There was only one person working and to his credit, he never lost his composure

Jesse P. le

Évaluation :

Le client n'a pas laissé de commentaire.

FERNANDA S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Glenn F. le

Évaluation :

Awesome assistance on pick-up of equipment and polite, knowledgeable staff. Awesome return and the same all around

Frank Z. le

Évaluation :

Only one employee working and was multitasking. There was no urgency to look over our truck and get us moving, instead, he carried on a conversation on the phone. Customer service could have been improved.

Donald M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stephanie G. le

Évaluation :

Everybody was very helpful it couldn't have been any better my experience was wonderful

KARL J. le

Évaluation :

Well run facility!

Margie W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Claire M. le

Évaluation :

The UHaul website does not provide the convenience it advertises. This is my only criticism of the storage location.

John R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Diane W. le

Évaluation :

Extremely helpful and friendly. He made sure I had everything I needed. Advised me with knowledge on the things that I had questions or concerns.

Madison L. le

Évaluation :

Thank you! You were very helpful!

Carleen P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Luis I. le

Évaluation :

👍

Linda G C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dan W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sergio P. le

Évaluation :

Big selection of trucks, great service. Highly recommend

Roy M. le

Évaluation :

Keep the same desk personnel. He was personable, very professional, and polite. The vehicle was immaculate and a pleasure to drive.

francis T. le

Évaluation :

Be honest. Scammed me!!

Kevin B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Eric F. le

Évaluation :

Service, handled by Heidi, was just great!

Angela E. le

Évaluation :

Great experience. Staff was wonderful!

Jeffrey L. le

Évaluation :

Youbwere great

Diego F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Malcolm R. le

Évaluation :

The people in Clinton were very nice ...no problem. However, your website is insufficient when returning the equipment. It timed out a couple of times when we tried to return. Very Frustrating.

Paula M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Diego F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christopher M. le

Évaluation :

The guy who checked me in was friendly and explained everthing clearly. Returning the vehicle was easy using the app they sent in the text message. Easy and quick.

Kay Z. le

Évaluation :

Nothing, superior customer service!

Julian G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Paul A. le

Évaluation :

Excellent customer service!

KIM H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ozlem D. le

Évaluation :

It was an excellent service.

EDWARD H. le

Évaluation :

None - the process over all of renting the truck was very good - it took a little time to get an agent to respond to our online request . Soon after that we were in our way to our destination

Adam Q. le

Évaluation :

Nothing. Service was great and I loved this specific location. The GM was so friendly and nice. And the reservation, pick up and drop off was super easy.

Roy C. le

Évaluation :

Everything was fantastic! No improvements necessary

Steve R. le

Évaluation :

Crew is top notch, and they go above and beyond to help the customer!!

Richard S. le

Évaluation :

Le client n'a pas laissé de commentaire.

sally R. le

Évaluation :

Le client n'a pas laissé de commentaire.

charles o. le

Évaluation :

Chris and his staff were helpful and friendly

James B. le

Évaluation :

Completed paperwork and Picked up my rental in in about 5 minutes great job

Tom Q. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth H. le

Évaluation :

Nothing the people were friendly and fast I’ll use them over again for sure

Kenneth R. le

Évaluation :

Great service! The young man that assisted me was awesome! He was very clear explaining the rules and policies and was very friendly and professional. The process was fast and easy! Great experience!

Jeffrey L. le

Évaluation :

Awesome couldn't sent reviews tryed

Bobby H. le

Évaluation :

Le client n'a pas laissé de commentaire.

John K. le

Évaluation :

They overcharged me for gas. Frivolous charges are not a way to make customers happy.

William M. le

Évaluation :

The staff were all friendly and efficient.

Fiona D. le

Évaluation :

Manager Chris was great!

James N. le

Évaluation :

Rental agent did a great job of reviewing options. Very minor issue was that the rental process was a little slow due to the computers being so slow...that's a nit

Richard L. le

Évaluation :

the trucks were not in good shape but the service people were even worse

Richard C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael V. le

Évaluation :

Chris was wonderful

Jill F. le

Évaluation :

Nothing. The front desk staff were tremendous. Especially Mr. Boland - extremely helpful and professional. I had trouble with the movers I hired and the U-Haul staff turned my very bad day into a nice one. Thanks so much J. Forbes

Paul H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sheila R. le

Évaluation :

Thank you!!

Kimberleyann R. le

Évaluation :

The truck I rented had less than 1/4 tank of gas. I was given a $15.00 credit that barely brought it up to 1/4 tank. I was also given exact mileage which I nearly went over. I would suggest a little more miles and appropriate amount of gas.

Diane S. le

Évaluation :

Le client n'a pas laissé de commentaire.

JILL F. le

Évaluation :

Le client n'a pas laissé de commentaire.

JILL F. le

Évaluation :

Le client n'a pas laissé de commentaire.

joe B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Eric J. le

Évaluation :

Sale person did Not represent their pricing correctly and overcharged me. Truck suspension was horrible

joe B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Monika G. le

Évaluation :

Excellent customer service by Juan. We will definitely recommend this location.

Arlene T. le

Évaluation :

I was very confused on the payment for gas. You are charged for gas up front, it was $20.00 and then I paid to have the tank filled to starting gauge 1/2 tank when I returned it. I was also told I had to have insurance for $11 on the cargo van. You do not need to take out the insurance although they recommend it. I would not have taken out the insurance. I picked up a twin bedroom set for my granddaughter 15 minutes away and only used the van for 3 hours! For the $19.95, which seemed great was now $57.00! I thought it was a little pricey. I was given the wrong info on insurance and was hoping for a voucher of $11 for future rentals.The boys working there were very professional and very nice.

Jillian M. le

Évaluation :

Customer service was strange and made me feel uncomfortable. Also, it was nearly impossible to talk to someone on the phone. I was placed on hold for 30+ minutes!

Jennifer A. le

Évaluation :

Please thoroughly check the equipment before renting. Our wheel fell off en route creating a potentially extreme danger to our safety.

Amanda R. le

Évaluation :

Christopher Boland checked me in and out. Was extremely easy processed and very friendly. Thank you!

ROGER P. le

Évaluation :

Manager was very helpful and was a great guy. Thanks Roger

Matt R. le

Évaluation :

Le client n'a pas laissé de commentaire.

James J. le

Évaluation :

Chris is an excellent representative and has been extremely helpful with our u-haul rentals during the past two weekends.

Francis W. le

Évaluation :

Easy and efficient process. Dependable every step of the way.

joe B. le

Évaluation :

Always great

alex G. le

Évaluation :

Very friendly staff

Debra M. le

Évaluation :

Nice helpful employee

donna g. le

Évaluation :

Always well taken care of. Snow removal was always done in a timely manner and staff always ready and willing to help.

Nancy F. le

Évaluation :

Overall great service. Easy registration process. Chris was super friendly and helpful. Unit is clean and secure. Would give it 5 stars if my fob worked, technical issue. Should be all set today.

Cheryl T. le

Évaluation :

The storage unit is easy to access. It is reasonable for a small space. The staff who helped me (Chris) was great and super helpful.

Michael E. le

Évaluation :

Very happy my strorage

Brendan L. le

Évaluation :

Great facility and manager I will definitely be back next fall.

Todd M. le

Évaluation :

Very friendly staff.

Pam W. le

Évaluation :

Thank you

Pam W. le

Évaluation :

Staff was super friendly and helpful.

nadine h. le

Évaluation :

Entire staff and management were awesome, friendly, & helpful!

zoraida m. le

Évaluation :

Thanks for ur service

R Lyndon B. le

Évaluation :

Overall - great people, location and facility. BUT - 1st renter of 2 new units w/ wood floors over dirt. Serious mold after 30 days covered everything. Many items destroyed. Insurance didn' cover

genilson j. le

Évaluation :

We should be reimbursed for the time we don't use if we close the agreement early

drite k. le

Évaluation :

Amazing experience, the staff was very professional and the storage rooms in perfect conditions. No more words, it can't be any better.

john k. le

Évaluation :

Very happy with the service

Stephan R. le

Évaluation :

U-Haul failed to honor this written agreement

Richard M. le

Évaluation :

This place is the best, employees were very accommodating and knowledgeable and friendly, to bad I moved, I would have liked to stay there, Thanks Rick

Peter D. le

Évaluation :

Flooding is a problem I had an inch of water in my unit one day after heavy rain. My unit had alot of videogames and electronics in it so this was very destressing to me.

Wendy L. le

Évaluation :

Jordan is a very helpful and friendly person. He was always there for us when we had questions.

HARIPRASAD D. le

Évaluation :

Great!!!

richard a. le

Évaluation :

Great service and hours. Very user friendly experience.

John D. le

Évaluation :

Paid monthly rent on 1st of mo but moved out on 10th.Manager verbally advised I'd be credited for remainder of mo.This was not honored when I checked out because I was "removed from the system." What?

karen s. le

Évaluation :

Very helpful and very easy to work with

john l. le

Évaluation :

Great place to store items. A little expensive for the small unit.