Évaluations des clients U-Haul Moving & Storage of Clinton

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Clinton

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Daniel R. | Expérience générale |
Évaluation :

The facility on High St in Clinton is exceptional. The office is extremely well stocked and neat and organized. What makes this facility so special is the outstanding leadership of Tammy the manager. She is always so helpful and caring to the customers. Moving is a stressful time and Tammy's calming and supportive demeanor always picked up my spirits. She is truly a goodwill ambassador for Uhaul and I am thrilled to recognize her efforts on this post. FYI I used your facility for 2 one way rentals as well as storage. Dan R.

Linda C.
Évaluation :

I can't think of anything the service I received was excellent!

Max A.
Évaluation :

Very happy with the service/everything.

Stephen K.
Évaluation :

There were two employees there yet only one person was checking people in while the other sat there and chatted. I was in line for a half hour and then was told I could have checked in virtually. By the time I got to my van there was a line of 8 people waiting to be checked in. Also the employees were NOT WEARING MASKS AT ALL. And it wasn't as if they had them pulled down - they didn't have them on. It was very concerning. I almost called the health department.

Nick F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Susan M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Lisa B.
Évaluation :

Tammy the general manager did an outstanding job Very helpful with setting me up with a truck to meet my needs. Good operation in Clinton

Carrington C. | Expérience générale |
Évaluation :

I worked with Tammy and she was great. She explained everything clearly and helped me get in to a moving truck with no hassle. When finished, she went over all the charges and provided my a receipt related to my storage move out. She was great & highly recommend this location.

David P.
Évaluation :

The computer system that checks people is always very slow. This is not limited to this location, it's the same all locations. The POS system has had trouble processing my debit card each of the last 10 visits to 2 different U-Haul locations. At this point I just hand my card to the person behind the counter so that they can process it, I don't even try putting my card in the machine.. This is certainly not the most secure way to process cards. The person that checked me out was a great at what he did. He got me out as quickly as he could. The price was reasonable, the tuuck worked well.

Paul E. | Premières impressions |
Évaluation :

Tammy Thompson the Gen Mgr was knowledgeable , professional and always smilin. A pleasure to work with.

Brian R.
Évaluation :

Clinton Uhaul. Very curious and professional. Making sure to constantly apologize for the wait. Not needed but still repeatedly did apologize. Made sure the customer was happy !! Young lady was on her game for sure !

Martin O.
Évaluation :

God blees America👍

Todd S.
Évaluation :

Le client n'a pas laissé de commentaire.

Carole L. | Expérience générale |
Évaluation :

Very good management.

Thomas B. | Premières impressions |
Évaluation :

The lady at the desk Tammy was real helpful.

Matthew B.
Évaluation :

Tammy was excellent and very helpful. I was thankful for her kindness. It was needed, the general customer service people on the phone were wretched. Rude, disrespectful, and unempathtic. I can confidently say that I hate u-haul customer service. As a side note the passenger side front indicator fell out of it's housing 5btimes during the trip until I was forced to duct tape it in place

Ashley T.
Évaluation :

The last two times I had to go in there was a wonderful woman working there. She has shoulder length dark hair. I want to give a major shout out to her. She is friendly and so helpful.

Dick B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Murlene M.
Évaluation :

Hire one more person... you always have just on staff on duty.

Diane K.
Évaluation :

Le client n'a pas laissé de commentaire.

Sharon M.
Évaluation :

The manager Tammy was very pleasant and helpful. The truck rental process and return was easy and quick.

Thomas M.
Évaluation :

Le client n'a pas laissé de commentaire.

Martha J.
Évaluation :

Excellent experience. Tammy was professional and a pleasure to work with. Her customer service skills are top notch.

Alison T.
Évaluation :

Really great staff members there, was willing to help with anything I needed. Very easy for a first time mover, would recommend this Uhaul.

liam n. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jerome F.
Évaluation :

Great Service

Thomas M.
Évaluation :

Le client n'a pas laissé de commentaire.

Merle G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Richard B.
Évaluation :

Tammy Thompson was very helpful and friendly and the facility was very clean and well organized.

Russell K. | Premières impressions |
Évaluation :

Tammy was the best.

Leonard C.
Évaluation :

Super easy to deal with the management ten here. Very clean and efficient operation.

Jay M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Darlene F.
Évaluation :

Le client n'a pas laissé de commentaire.

Stephen M.
Évaluation :

Customer service was exceptional. Tammy was professional and was very helpful.

John I. | Premières impressions |
Évaluation :

Wonderful greeting and assistance by the manager,full explanation of the services. Directions to our unit were easy to find.she was a delite!

Allyn D.
Évaluation :

Le client n'a pas laissé de commentaire.

David S.
Évaluation :

Just a little miffed because they demanded a second phone from me and a name. When i resisted, could have couched the request in some language like " sorry but company policy and the computer won't print out a rental agreement without it."

Donald T.
Évaluation :

It was all very well handled and an easy and seamless experience. Very nice.

Murlene M.
Évaluation :

Tammy store manager was great and helpful

Cara M.
Évaluation :

Le client n'a pas laissé de commentaire.

Lorena M.
Évaluation :

The owner did NOT wear a mask and put me and my family at risk. What else didn't they do? Did they not clean the equipment? Will never use them again.

Katybeth B.
Évaluation :

Le client n'a pas laissé de commentaire.

William C.
Évaluation :

Sales associates were VERY helpful. The van I rented was extremely clean I was very happy with the service.

manuel R.
Évaluation :

To change the maniger. Very inrespectful person.

Manuel F.
Évaluation :

Excellent customer service from Tammy. Very prompt to assist and answer questions r/t the rental equipment.

Daisy A.
Évaluation :

Nice people in the front desk

John V.
Évaluation :

Le client n'a pas laissé de commentaire.

Gail B.
Évaluation :

Le client n'a pas laissé de commentaire.

Ben M.
Évaluation :

let people know what the Haul/Tow light is.

terry k. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Omar S.
Évaluation :

Le client n'a pas laissé de commentaire.

Christina D.
Évaluation :

My pickup location was changed after reservation was made online. Someone called me to change my pick up to a further location ultimately costing me more money in miles. When we went to pick up the truck at the time confirmed both online and over the phone with a representative, the location was closed. We were lucky enough to catch someone leaving who was able and willing to help us. After I returned the truck I was called the next day to ask if I had returned it. Over three weeks later multiple charges were charged to my card with no email, no receipt, no communication or confirmation. I tried calling multiple locations and customer service lines for information but have been unable to speak to anyone. I've contacted the online chat line and continue to be directed to phone numbers that ultimately lead to full voicemail boxes or never-ending hold music. That's just the experience with customer service. The truck itself had a broken latch that was not shown to us, it was extremely difficult and dangerous to open and resulted in my friend injuring herself trying to open the back. It was dirty and the light in the back did not work which made packing during my overnight reservation extremely difficult. Speaking with customer service over chat was also extremely disappointing. A representative named Lilliana just directed me to the Uhaul FAQ and gave me the same 1800 number that was never answered. Overall two thumbs down for a very unpleasant experience during a very stressful time.

Paul E.
Évaluation :

Tammy Thompson the U-Haul Manager was a complete professional during the whole rental process and was a pleasure to work with today. Her assistant, Eddie was also very helpful as well n got me rolling this morning. Thanks. Paul “Hollywood “ Erickson

Susan R.
Évaluation :

The staff were excellent!!!

Barbara Q.
Évaluation :

When you call you don't get a 20 minute wait.

Kenneth M.
Évaluation :

Great onsite customer service

SCOTT S. | Expérience générale |
Évaluation :

Overcharged repeatedly but on auto pay Idiots at the office could never fix issue Home office not much better Keep increasing prices

Wilson W.
Évaluation :

nice friendly staff

Christopher S.
Évaluation :

We love Tammy!!!

Leigh L.
Évaluation :

Tammy was excellent!!!!

James T.
Évaluation :

Le client n'a pas laissé de commentaire.

Sally C.
Évaluation :

Hire a second person to wait on people. Every time I went in, there were 2 or 3 people waiting in line, which would be ok if transactions were one or two minutes, but they seem to be 5 to 10 minutes with the questions people ask.

Alvaro G.
Évaluation :

Le client n'a pas laissé de commentaire.

Cheryl D.
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Lindsay T.
Évaluation :

Le client n'a pas laissé de commentaire.

Benjavan U.
Évaluation :

I really like the woman that assisted me. She was very nice and went out of her way. There was an issue with my car. The people at U-Haul Worcester, MA who installed the hitch did not do it right and the light wiring was not working. She waited for me For about an hour after the store closed so that I can drive over to Leominster location to get it looked at and return to get the trailer.

manuel R.
Évaluation :

Be responsssable. I did a reserve, two hours earlier i personally stop by to confirm the vehicle pick up which will be at two hrs later but, when i wend there, there was not truck because they the truck to other person under my reservation number and under my name.

Tony S.
Évaluation :

Moving is stressful, I had Tammi helping me upon pickup of the truck. She was smiling and friendly and helped me laugh and it definitely started moving day off on the best foot possible. I appreciate her great attitude and friendliness! Also Antoine helped reserve the truck for me and he was also very helpful!

Jeffrey S.
Évaluation :

Tammy was wonderful! She did her job well and made sure everything was just how I needed it. I highly recommend this location. I was very happy and it allowed me to have a great moving experience.

Donald K.
Évaluation :

Le client n'a pas laissé de commentaire.

Lisa K.
Évaluation :

Our experience with Tammy was great! Even in the midst of a huge move weekend, she was friendly, made sure to give us all the details in regards to rental, and return of vehicle. We appreciate her service during a difficult weekend. Thank you!

bob c. | Expérience générale |
Évaluation :

Worked exclusively with Tammy. Excellent customer service. Would recommend your business and would tell them to ask for Tammy.

Scott O.
Évaluation :

They were great! Hooked everything up for us

James P.
Évaluation :

The local place was great. The system overall needs much improvement. Reserving online appears to be a firm reservation only to get a phone call A day or more later saying that it's not possible. Then we reserved on the phone, got to Clinton, and our reservation had been bumped. Moving days are incredibly stressful and complex. UHaul needs a better system.

NAGARJUN B.
Évaluation :

Tammy is awesome! She is very hospitable, gave me the equipment in very good condition and was willing to step up and help me despite having shortage of dollies due to busy College moving schedule. She was very kind and courteous. Awesome experience!

Benjamin C.
Évaluation :

My online only order was canceled after an hour, it would be better if either that didnt happen or you explained that it would happen

Chelsea S.
Évaluation :

Tammy from Clinton Uhal was highly educated wonderful at her job and provided excellent customer service 10/10 recommend Uhal and Tammy.

Richard M. | Expérience générale |
Évaluation :

Staff was always helpful and friendly. Whole process of moving in and out was easy and convenient

Carlos F.
Évaluation :

Your computer system is always a problem regardless of the location. People at this location make up for your technology shortcomings.

Margaret M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Kirosha S.
Évaluation :

Le client n'a pas laissé de commentaire.

Edson S.
Évaluation :

Le client n'a pas laissé de commentaire.

Edward H.
Évaluation :

Le client n'a pas laissé de commentaire.

Zachary H. | Expérience générale |
Évaluation :

Tammy went above and beyond to help us make our move as simple as possible, and when I did stupid and made a mistake or misunderstood something she was incredibly forgiving and helped set things straight. Will definitely refer family and friends with moving/storage needs and when the time comes, I’ll be back!

Robert P.
Évaluation :

Le client n'a pas laissé de commentaire.

Susan T.
Évaluation :

Le client n'a pas laissé de commentaire.

Adam S.
Évaluation :

Verification took too long even though I reserved and was verified the day before. I lost 30 minutes of my day which led to delays. Verification process is excessive for someone who already had a profile and is a repeat customer. I should be able to login and pick up my rental faster than what I experienced

ALFRED N.
Évaluation :

Excellent Service.

Stephanie S. | Expérience générale |
Évaluation :

Tammy was amazing to work with!! Very helpful!

Alyssa B.
Évaluation :

Manager was soo incredibly helpful and friendly!! She provided us with an abundance of information, made sure we understood/felt comfortable with operation of truck and auto transport, gave us tips and suggestions, and even called to make sure we made it down safe after a large move! Can't say enough good things about her and would recommend anyone to go to this location just for her!

Michelle C.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel W.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard L.
Évaluation :

Le client n'a pas laissé de commentaire.

Scott P.
Évaluation :

Very friendly and helpful staff. They made things so easy for me.

Ricardo L.
Évaluation :

Le client n'a pas laissé de commentaire.

Steve P.
Évaluation :

Le client n'a pas laissé de commentaire.

Kerry V.
Évaluation :

Very friendly and helpful! Tammy is the best!

Thomas S.
Évaluation :

You have a very helpful and professional Staff here, ..Thank You

Betty M.
Évaluation :

Le client n'a pas laissé de commentaire.

Vanessa R.
Évaluation :

The Ubox itself was in poor condition. The movers who loaded my things didn't protect the furniture enough so there are rub marks. Things got dirty because the Ubox was in such poor condition. I will not use uhaul or moving help again.

elizabeth j. | Premières impressions |
Évaluation :

Tammy was very professional and friendly will definitely use u haul again

Julio P.
Évaluation :

Le client n'a pas laissé de commentaire.

Evan G.
Évaluation :

Le client n'a pas laissé de commentaire.

edmund d. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID T.
Évaluation :

I'm a repeat customer at this uhaul. I brought truck back just a smidge under half a tank of gas and was nailed $14 that's bunk. By the way the truck box smelled like musty wet rug.

Sametra M.
Évaluation :

Le client n'a pas laissé de commentaire.

CATHERINE D.
Évaluation :

Le client n'a pas laissé de commentaire.

Osmin C.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian C.
Évaluation :

Not Much. Attendant was courteous and helpful

Nathaniel G.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN W.
Évaluation :

I rented a uhaul and wrote a glowing review a couple of weeks ago. For this wknd's rental I had a much poorer experience overall. The customer service scheduling and help was terrible. Numerous calls/staff apparently unmotivated to be helpful. Ultimately they scheduled me for a 15ft truck (which I wanted) from a Leominster location (fine). But then the day before we were scheduled to pick it up they told me there weren't any 15ft trucks and were unwilling to search other locations for a 15ft. Numerous calls involved and no effort to help us find a solution to move the next day. And they couldn't answer simple questions about potential drop off locations like, what are the open hours for the location I'm intending to drop off, and may I even schedule a drop off at a particular location. With my first rental a few weeks ago, I realize I was just lucky to have a high quality customer service agent take my call. I've now probably had phone interactions with 8 employees and he was the only one who represented your company well. Ultimately I cancelled efforts for a 15ft truck or for the Leominster location and asked specifically what I could rent from the Clinton location, because it had been professional and helpful previously, and indeed he was again.

GLEN R.
Évaluation :

The young man minding the on the 4th, though not a regular, was excellent and very helpful. He's certainly a credit to your organization.

irma C.
Évaluation :

muy feliz con el servicio,en esta locacion creo que no necesita nada

JILL F.
Évaluation :

Great service, very professional and organized

Kelly T.
Évaluation :

Le client n'a pas laissé de commentaire.

Suzanne C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Sidi E.
Évaluation :

Poor/Bad customer service. The manager takes decision like he us the owner of UHaul. I want to pick up the van for one way, she said No , you need to return it , the van belongs to me , this is my van not to UHAUL , so you cannot drop it off to another location. So i had to return it From REVERE MA to CLINTON MA. more mealage, more time & More money spent . And i returned it in the same day , she charged me for 2 days . And i got a texting , asking me to $20 for bext day verification. This place with there own rules , is a f... Thank you I think i will use ENTREPRISE for next time.

JOHN W.
Évaluation :

We had had a long held negative impression of U-Haul, significantly impacted by 20 years ago renting a truck for a local move and having the muffler fall off on the highway. Recently, preparing for our current move, I was very impressed with the Leominster office where I purchased boxes -- the young gentleman who ran it was very helpful and efficient . I felt similarly when picking up the truck at the Clinton office. AND the gentleman who helped us arrange the truck rental by phone was also warm and helpful and efficient. I don't know if U-Haul has had an overhaul , but it sure does not seem to be the junk-peddler that I thought it was.

HAROLD G.
Évaluation :

Le client n'a pas laissé de commentaire.

JANET S.
Évaluation :

Le client n'a pas laissé de commentaire.

PAULA S.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael K.
Évaluation :

Le client n'a pas laissé de commentaire.

BRUCE G.
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Mark M. | Expérience générale |
Évaluation :

As a repeat yearly customer, I do not appreciate the attitude and argumentation I received from same person on two separate occasions. I'm a paying customer, I do not need this guy hollering at me .I'll go elsewhere this year.

Yandry V. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Sheila M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Mary P. | Expérience générale |
Évaluation :

U-Haul made my move much less stress free than I thought it would be. Thank you!

CHRISTINE C. | Expérience générale |
Évaluation :

I was very happy with my experience. I no longer had the need for storage space. But if my needs change, I won't hesitate to rent space again.

Suzanne C. | Expérience générale |
Évaluation :

Always received excellent service...

Janet S. | Premières impressions |
Évaluation :

Great experience.

Richard M. | Premières impressions |
Évaluation :

Scott was terrific . Explained the whole process and everything worked just as Scott explained to us . Excellent customer service!

David W. | Premières impressions |
Évaluation :

I had a very positive experience here. Staff was very helpful with attending to my needs. I decided to rent a storage unit and will be recommending your facility to others.

EVAN S. | Expérience générale |
Évaluation :

We needed short term storage at very short notice. A 10'x30' happened to be available and we took it. The curbside access and extra size made loading and unloading very efficient.

BOBBY H. | Expérience générale |
Évaluation :

The staff is súper friendly and shows true interest in a well planned travel exoeriance . I highly reccomend the storage facility in Clinton mass.

NANETTE L. | Expérience générale |
Évaluation :

The new manager was very helpful and friendly

Kara N. | Premières impressions |
Évaluation :

Staff is super friendly and helpful. The unit is cleaner than one i rented in the same facility some years back.

Paula N. | Premières impressions |
Évaluation :

Chris is beyond excellent, concentrating on customer service. Makes a huge difference when you're under stress doing difficult things like moving and storing!

perry b. | Premières impressions |
Évaluation :

Very well run very professional I was impressed

BYRON D. | Expérience générale |
Évaluation :

Cris the manager is a great guy. You’re lucky to have someone like him running your place

Sheila M. | Expérience générale |
Évaluation :

Great experience!

teresa s. | Expérience générale |
Évaluation :

No comment

Matthew B. | Expérience générale |
Évaluation :

Chris was did a great job handling all my storage and truck rental needs over the past year with Uhaul I saw 2 store managers and Chris was by far the best.. Best,

KARL J. | Expérience générale |
Évaluation :

Well run facility!

Claire M. | Expérience générale |
Évaluation :

The UHaul website does not provide the convenience it advertises. This is my only criticism of the storage location.

Diane W. | Premières impressions |
Évaluation :

Extremely helpful and friendly. He made sure I had everything I needed. Advised me with knowledge on the things that I had questions or concerns.

Luis I. | Expérience générale |
Évaluation :

👍

Angela E. | Expérience générale |
Évaluation :

Great experience. Staff was wonderful!

charles o. | Expérience générale |
Évaluation :

Chris and his staff were helpful and friendly

Jeffrey L. | Premières impressions |
Évaluation :

Awesome couldn't sent reviews tryed

William M. | Expérience générale |
Évaluation :

The staff were all friendly and efficient.

Sheila R. | Expérience générale |
Évaluation :

Thank you!!

ROGER P. | Expérience générale |
Évaluation :

Manager was very helpful and was a great guy. Thanks Roger

Francis W. | Premières impressions |
Évaluation :

Easy and efficient process. Dependable every step of the way.

Debra M. | Premières impressions |
Évaluation :

Nice helpful employee

donna g. | Expérience générale |
Évaluation :

Always well taken care of. Snow removal was always done in a timely manner and staff always ready and willing to help.

Nancy F. | Premières impressions |
Évaluation :

Overall great service. Easy registration process. Chris was super friendly and helpful. Unit is clean and secure. Would give it 5 stars if my fob worked, technical issue. Should be all set today.

Cheryl T. | Premières impressions |
Évaluation :

The storage unit is easy to access. It is reasonable for a small space. The staff who helped me (Chris) was great and super helpful.

Michael E. | Expérience générale |
Évaluation :

Very happy my strorage

Brendan L. | Expérience générale |
Évaluation :

Great facility and manager I will definitely be back next fall.

Todd M. | Expérience générale |
Évaluation :

Very friendly staff.

Pam W. | Expérience générale |
Évaluation :

Thank you

Pam W. | Premières impressions |
Évaluation :

Staff was super friendly and helpful.

nadine h. | Expérience générale |
Évaluation :

Entire staff and management were awesome, friendly, & helpful!

zoraida m. | Expérience générale |
Évaluation :

Thanks for ur service

R Lyndon B. | Expérience générale |
Évaluation :

Overall - great people, location and facility. BUT - 1st renter of 2 new units w/ wood floors over dirt. Serious mold after 30 days covered everything. Many items destroyed. Insurance didn' cover

genilson j. | Expérience générale |
Évaluation :

We should be reimbursed for the time we don't use if we close the agreement early

drite k. | Expérience générale |
Évaluation :

Amazing experience, the staff was very professional and the storage rooms in perfect conditions. No more words, it can't be any better.

john k. | Expérience générale |
Évaluation :

Very happy with the service

Stephan R. | Réservation |
Évaluation :

U-Haul failed to honor this written agreement

Richard M. | Expérience générale |
Évaluation :

This place is the best, employees were very accommodating and knowledgeable and friendly, to bad I moved, I would have liked to stay there, Thanks Rick

Peter D. | Expérience générale |
Évaluation :

Flooding is a problem I had an inch of water in my unit one day after heavy rain. My unit had alot of videogames and electronics in it so this was very destressing to me.

Wendy L. | Expérience générale |
Évaluation :

Jordan is a very helpful and friendly person. He was always there for us when we had questions.

HARIPRASAD D. | Expérience générale |
Évaluation :

Great!!!

richard a. | Expérience générale |
Évaluation :

Great service and hours. Very user friendly experience.

John D. | Expérience générale |
Évaluation :

Paid monthly rent on 1st of mo but moved out on 10th.Manager verbally advised I'd be credited for remainder of mo.This was not honored when I checked out because I was "removed from the system." What?

karen s. | Expérience générale |
Évaluation :

Very helpful and very easy to work with

john l. | Expérience générale |
Évaluation :

Great place to store items. A little expensive for the small unit.

Non reviews have been submitted for this location.

Retour
Haut de la page