Customer Reviews for U-Haul Moving & Storage of Clovis

2 101 évaluations

120 N Prince St   Clovis, NM 88101
(Us 60 & St Rd 18)

(575) 769-2176

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(575) 769-2176

120 N Prince St
Clovis, NM 88101
(Us 60 & St Rd 18)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maxwell U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
3

The office was clean, as I was walking in, I saw a customer was carrying boxes and she fell out the back door. I ran to help her and the employee who was with another customer just sat looking until I went to help. The lady said she was fine but there was no report or anything completed. Apparently he was the only one working. We told him we were there to drop off a tow dolly. He stated we brought it back a day early. My husband said we were done so no use hanging on to it. He said we could unhook it ourselves or wait until he was done. My husband unhooked the trailer. The employee then went out and I asked if we could have a receipt. He said we didn't owe anything but I asked again for a receipt. He seemed put out but went and got our receipt. I'm sure we was tired and working alone, if so maybe have two employees in the store. I would still recommend the store, maybe he was having a bad day. I hope the lady that fell is ok.

Celeste S. 
Évaluation :
5

The entire experience was wonderful! Speedy service, friendly staff, well kept UHAUL, quick process!

Priscilla N. 
Évaluation :
3

Took a while to get checked in but the guys helped a lot with hooking up the trailer and switching out the ball

Steve L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

have gas in the trucks make sure they sre clean and better customer service especially at the el cajon blvd lication and at the otay location

Robert S. 
Évaluation :
5

Buy me lunch

stella S. 
Évaluation :
5

The attendant was really nice and helpful went above and beyond

George G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Always courteous and helpful there. Used them many times and will continue to do so.

Timothy A. 
Évaluation :
2

The worker has unpleasant and not willing to assist me with drop off. Anything I asked the answer was call the 1-800 number.

Jeanette D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shalon S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

joe A. 
Évaluation :
5

Great employee, he was always pleasant to work with.

Stephanie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Z. 
Évaluation :
4

the original pick up location was at 977 Curry ( or Sugar Beet) Rd G, Clovis ,NM. The person responsible for that location was not there and left a sign on the door that he had to do a wreck salvage job and to call a number. We called and he said to call U haul to see about another location. I said that was his job and that he should have called us and tell us in advance of us going out there to pick up at another location. we had arranged for family to help us load furniture. This is a VERY BAD customer service practice and he basically blew us , the customer off. Do you want this to represent your company? I hope not. The least this guy needs is more corporate training or removal from providing service for U Haul.

arnold F. 
Évaluation :
2

The front desk lady was very rude. Did not even acknowledge us when we walked in, and then proceeded to completely ignore us when we asked her questions. We had to get another employee simply to get our receipt.

Michelle P. 
Évaluation :
3

Whoever I talked to on Friday 22nd, female, could not figure out how to finish the reservation on her computer. She had said my tow setup was not adequate to pull a dolly and Ford Escape. I own an F250 diesel and I've pulled many cars over 6+yrs… it's in my profile. “Sorry I'm new”, was the response. Was she not trained? I ended up using the online feature and finished the reservation myself in about 5mins.

Christopher D. 
Évaluation :
5

Thank Luis for great customer service.

tayna V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina Q. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tammy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERAFIN R. 
Évaluation :
5

Nice place. Drop off is easy and fast!

John C. 
Évaluation :
5

No issues when returning equipment back

Cleotilde R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
1

I would recommend that people go to lubbock cause I was planning to but couldn't make the pick up yomr

Kirk M. 
Évaluation :
5

He was very efficient he answered my questions and I am happy with the service

Sandra R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Audrea C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David V. 
Évaluation :
2

We were first given the wrong container and then we were charged for an additional month after returning the box. I spent 3 hours on the phone trying to fix the issue because the location is 17 miles away and still had to go to the location to fix the issue.

Conner H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celia V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amy E. 
Évaluation :
5

Easy going personnel, very friendly. Great location easy to find.

Jose P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dee M. 
Évaluation :
5

Merci

RICHARD J. 
Évaluation :
5

Thank you again

RICHARD J. 
Évaluation :
5

Can't think of anything for improvements. The young man who helped me with turn-in was great, wish I could remember his name. I've done a lot of self-moves and always use U-Haul because of the availability of equipment and knowledge/helpfulness of the personnel.

Wayne C. 
Évaluation :
3

The guy with the Steelers beanie was rude and not helpful at all. When I asked for the storage prices snd said "hmm?" thinking of the sizes he rudely said "your welcome to go we elsewhere if you need to". I was just thinking for a moment. He got irritated with me asking questions. Thankfully the next two guys were VERY helpful and considerate.

ANITA R.  |  Premières impressions 
Évaluation :
5

Drop off went great !

Frank S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Micheal B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Merci

Rosa D. 
Évaluation :
5

Always good and friendly service.

David P. 
Évaluation :
4

Keep your current Staff! They are Great! The equipment was very maintained, not mention Very Clean! I'm a retired helicopter mechanic of over 28 years military active duty service. Before that I was a tractor trailer (heavy truck mechanic). I know well maintained equipment! This location goes above and beyond for U-haul. Merci.

BOBBY B. 
Évaluation :
4

Customer service rep,Bhrett was very helpful in helping me decide what equipment I needed and very professional. Good customer care is still alive.

THOMAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge O. 
Évaluation :
5

Was easy to rent, turn in was easy also.

LOUIS D. 
Évaluation :
5

Rhett was very nice and accommodating

Miguel Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL A M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBY H. 
Évaluation :
5

The customer service rep was very professional, courtesy and helpful. Made my drop off transaction smooth and painless. He also explained the breakdown charges. Sorry but I forgot his name. But he was young white male that was wearing a trucker ball cap. Very respectful gentleman. Return date was 13 Feb around 1430hrs. Merci

Duane Eric S. 
Évaluation :
5

Employee was helpful but not very friendly. I greeted him and he said nothing. When leaving i said have a nice evening, no reply...

THOMAS M. 
Évaluation :
5

Check out and check in process was really smooth and fast. Great place and as always, a great experience.

Bill S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth H. 
Évaluation :
5

They are a 24/7 location, you drive up they come to meet you , they disconnect trailer and you on your way, couldn't been easier.

James K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
3

Eligible for military discount, but employee, Luis Vega, incorrectly advised rental policy which nixed the discount. Contacted GM to remedy. Communication with GM Daniel McBride (over nearly 3 weeks) and his lack of follow-through on promise to credit my card required direct com with company president, Tom Neill, who finally delivered the discount. "I Can Help You" printed on the back of the GM's business card was inviting. The stonewalling to create frustration, and perhaps desiring me to give up on the discount warrant my firm "No" on recommending this location to a friend, family or ANY military contact.

MARK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane S. 
Évaluation :
5

Rhett!! Thank you for your kindness and understanding of this crazy ol' woman. Your politeness was what I needed to help me get through the day.

KAREN CAMILLE Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER A M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MERCEDES N. 
Évaluation :
5

Excellent customer service! Plenty of open space.

JOHN C. 
Évaluation :
5

S.O.

Jordan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OCTAVIO G. 
Évaluation :
5

Rhett was awesome and very helpful!!!!!

Christopher K. 
Évaluation :
2

The man that assisted me with my return was extremely rude. We didn't even say hello or make eye contact with me. He ignored me the whole time he was unhooking the trailer. Awful customer service.

Vicki D. 
Évaluation :
1

He was rude. Just pointed his finger where the trailer was not showing. He would not even leave his post to help me with furniture pads

KRISTYL R. 
Évaluation :
3

Budget rentals are cheaper

Angela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrett R. 
Évaluation :
4

Picking up the vehicle was a positive experience. Returning it wasn't. The employee at the front desk didn't even greet me or say a word during the entire return process.

COURTNEY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODOLFO M. 
Évaluation :
5

Nothing! Great service as always!! Uhaul and it's team are always so helpful and friendly!

MICHELE R. 
Évaluation :
4

GREAT CUSTOMER SERVICE. I UNFORTUENTLY HAD AN ISSUE WITH MY VEHICLE, WHICH DID NOT LET ME TOW AND BROKE DOWN THAT EVENING. AUTOZONE SCAN TOOL READ A BAD SPEED CONTROL SWICH, MEANING I HAVE A BAD CLOCK SPRING AFFECTING RESISTANCE VOLTAGE READINGS. I WOILD GREATLY APPRECIATE IT IF THERE IS ANYTHING YOU COULD DO IN REGARDS TO A REFUND. I DO HAVE AUTOZONE DOCUMENTATION FOR SCAN TOOL READING, AND PHOTO OF CHECK ENGINE LIGHT ON. PLEASE AND THANK YOU IN ADVANCE, MICHAEL FISHER

MICHAEL F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL G. 
Évaluation :
3

Better customer service. Check in agent did a good job but acted like he hated his job.

RANDIE H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRANDON H.  |  Premières impressions 
Évaluation :
5

It was a great experience continue to provide excellent customer service!

STACEY S. 
Évaluation :
5

This uhaul was nice clean staff helpful.

Joe B. 
Évaluation :
5

Drop off took about 10 minutes and all I had to do was walk away when he finished.

larry L. 
Évaluation :
4

It would be nice to have all storage on one floor, or an elevator for higher levels. But everything else was great.

Darren M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip J. 
Évaluation :
5

Great Service, thank you!!

JUSTIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin B. 
Évaluation :
5

The person working on 11/18/21 really went above and beyond to represent your company. It was a few minutes to closing and I made a call to see if anyone would be willing to wait so we didn't have to turn the trailer in the next day. Not only did he wait after closing time, but he was very pleasant and helpful. A+ for customer service.

Ken R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK L. 
Évaluation :
2

I had to keep the truck after closing hours. The truck should've been back by three in the afternoon. I am formed him that I had to keep it longer and that I would return it by seven in the morning when they open. I drop the check off 1030 the night before. I drove to the location to return the Kia 7:10 AM. I asked the Worker If I was going to get charge for a second day. I asked him if I was going to get charge for a second day and if so I'll go ahead and take it back and not turn it in. He said I can take it but I have to have it back by noon because other people will be renting it by noon. So I went ahead and left it there. I ended up getting charged for an entire Second day. Even though it was being rented out by noon. I felt like I could've gotten some kind of discount for the second day I was charge for it.

DOMINICA D. 
Évaluation :
5

Perfect service

MICHAEL J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua A.  |  Expérience générale 
Évaluation :
5

Your staff is amazing. Quick, efficient, and courteous. Had me set up in minutes.

Manuel V.  |  Premières impressions 
Évaluation :
5

This group of men was very friendly and polite and even stayed a little late while I unloaded my 3 U-boxes.

Cherie B.  |  Expérience générale 
Évaluation :
3

There was not much lightning upstairs and there was no pulley system or elevator for upstairs so it made it very hard to move things.

colleen B.  |  Expérience générale 
Évaluation :
5

We were very please with the way the boxes were delivered and picked up. It was handle in a very professional manner.

patricia m.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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