Customer Reviews for U-Haul Moving & Storage of Cocoa

Évaluation :

3

Too damn expensive

Évaluation :

5

Location and service were great, but disappointed that they slipped in some extra insurance I hadn't agreed to when reserving online and didn't catch costing me another $80.

Évaluation :

4

Personnel amical

Évaluation :

5

The inside of the trailer was very dirty. Nonetheless, I swept it out myself.

Évaluation :

1

My car was damaged loading on to the car transport trailer. I am still waiting on the claims department to contact me back.

Évaluation :

2

What a ridiculously long wait! BS

Évaluation :

5

Please get the air conditioning fixed in my section.

Évaluation :

3

Check out was tedious due to not being able to locate keys for truck assigned. Had to charge my card twice. Was told return time didn't matter if rental was for 2 hours or 6 hours fees were the same. Vehicle kept dragging when trying to start. When returning the vehicle the check in attendant gave incorrect amount, stating I was charged an extra day for exceeding return time.

Évaluation :

5

i really needed to get a riding mower to my home in cocoa from palm bay. i had never used a trailer for towing and was a little nervous. the man who helped me was already sweating a lot from this heat but helped show me how to hook it up and saved me some money by getting me a smaller trailer for my needs. i've seen a little chaos at this store before but this was a very good experience. all went well.

Évaluation :

5

As Above. 5-Star

Évaluation :

5

The employees were very polite. That location could use more employees though as there were so many customers waiting in line.

Évaluation :

5

Nothing to improve, always friendly, polite and professional!

Évaluation :

1

The inside of the facility was always over the Temperature range on the thermometer on the wall . During the day the temp was unbearable to stay in for any length of time , so if I needed to move stuff there or around in there it was in evening . It did say it would be temperature controlled so I don't feel I got my moneys worth since I paid for it . For this reason I won't be recommending uhaul. And also I. The beginning we served a ground floor rental unit and that day when checked in the man said he only had one unit left and it was upstairs I'm disabled and stairs are difficult for me but he didn't seem to care .

Évaluation :

1

I was informed that the rental i wanted did not have that much gas I returned the vehicle on the amount of gas that was in the vehicle and returned it the same night after hours 1 day later I was charged a after hours check in fee and also a fee for gas more gas that was in the vehicle when I took possession of the vehicle the sale clerk told me the vehicle was on E as it was and promised a fuel credit on the reciept if I returned the vehicle with fuel very much deceptive

Évaluation :

5

Staff is very friendly and helpful.

Évaluation :

5

Let customers know that there is free wifi to speed up process when signal is bad in the area. An agent did tell me this (afterwards).

Évaluation :

2

The staff was completely overwhelmed and without any extra help to solve problems on a Saturday morning. I was told there were 800 reservations and only 300 pieces of equipment. The computer "system" they were using could not find me a truck even though I called personally the day before and confirmed there was one available. Out of sheer luck, someone walked in with a return truck that was bigger than my reservation and they offered it to me. If that hadn't happened, I would have been completely out of luck and forced to drive over an hour to hopefully get another truck. The whole experience was completely unorganized and without direction.

Évaluation :

5

Excellent

Évaluation :

2

In my experience, the personnel at this facility either do not pay attention to detail, or are incompetent. On two different occasions, I have been incorrectly charged for equipment rentals during return. On both occasions, the rentals were returned before the contracted time due, and should not have had an extra day charged. Although the overages were credited back, when corporate was called, the personnel at the facility should have read the contract and not charged the fee!

Évaluation :

5

I have always used the Dixie Lane Rockledge location for all my moving needs. I rented a van yesterday for a small moving job and as expected, everything went very smoothly and the van looked brand new. Reserving the van online was effortless and had no issues. I highly recommend using Uhaul and the Dixie Lane location for all your moving needs.

Évaluation :

2

gentleman who hooked up my u-haul did not lock the hudrolic lock to the chain its self, and extra chain was rubbing against ground. drove for 1 000 miles and found out chains were not set right and hitch was not securely fastened to hitch of my truck. Sense that stop of my 2 000 mile journey i have correctly crossed and attached the chains to my vehicle and attached the break. I was also originally quoted $169,99 for the 6x12 trailer and spoke about driving out of state with the equipment 2 weeks a head of time and given a quote for that rental. then when i went to pick up the trailer the price negotiated went to 699,99 before insurance. I feel that communication could be better and train to be aware of how to properly take the time to affix trailers to someones vehicle.

Évaluation :

2

This experience was a nightmare. We reserved online and hired movers through uhaul app. Turned out they didn't exist so 3 hours on phone to get a refund. Went to pick up truck and they didn't have one. The original location cancelled our reservation and reserved at a location that no longer rents uhauls.After 6 hours on phone with numerous people had to go 40 miles to get a truck. This delayed the move and once we got to destination and go to return truck find out when they did that reservation they had us returning truck some place in Canada so another 2 hours on phone to get a drop off location. I would not recommend uhaul for one way move.

Évaluation :

5

Everything is perfect

Évaluation :

3

Need more counter help for customers.

Évaluation :

5

Drop off was a breeze. In and out of the brand new facility in minutes. Great!

Évaluation :

4

The vehicle was in very good condition. AC worked well. Only issue, there was bugs/roaches. May need to spray them often or after each use/return…

Évaluation :

1

Manager told me I can do a 12 hour rental which was not true, there motive is to trick people into thinking they are renting for less time which would be a discounted amount, then they can get the trailer back before 24 hours to rent it again, but you are getting charged for 24 hours no matter when you bring it back. Then I was told if I didn't bring it back in 12 hours because that's what I asked for I would be charged more even though I paid for 24 hours. What a scam

Évaluation :

4

S.O.

Évaluation :

4

The location is small and crowded, hard to find a place to park

Évaluation :

5

Can't think of anything .

Évaluation :

5

Overall very pleased with this rental experience. Checkout was good, returning the truck was even easier than expected.

Évaluation :

1

The equipment was clean; however, the mileage was 70 miles different and the gas tank was missing half a tank from what was listed on the form. After bringing this to the attention of the employee, I was told that he fixed the gas in the system but the mileage would have to be corrected at the drop off location. The Manager at the drop off location told me that neither were true and it should have been taken care of at pick up.

Évaluation :

5

JT the manager on duty was very helpful, knowledgeable, and customer oriented. And Angelica was very professional and helpful. That's the kind of people you need in your orientation. I would definitely come back to 213 Dixie Ln Rockledge location. Thank you Wilfredo Perez

Évaluation :

4

Didn't have any problems. Not my first choice since further from home but the employee was helpful and I didn't have any issues.

Évaluation :

4

They never answer the phone!!!

Évaluation :

5

Believe his name was Tom at the location Wonderful customer service thank you

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Bryan was very courteous & professional.

Évaluation :

3

Originally had a reservation at the Rockledge store but they did not have the truck as reserved (10 foot van). The previous renter had not returned it. They offered a 26 foot truck but It was way too big. What good is a reservation? The UHaul problem cost me extra mileage and lots of extra time, unnecessary, need to fix it Rockledge.

Évaluation :

5

Also customer service was great there too thanks

Évaluation :

4

The first truck, the keys would not lock and unlock the door. The second truck was really nice and somewhat new. But the ramp was messed up and by the time I got to North Carolina, I had to have a repair person come out and reinstall the ramp because it came off track.

Évaluation :

5

The customer service was excellent as was the condition/function of the equipment. Please keep these same standards.

Évaluation :

4

There was a hand truck and bag of covers zip tied in the cargo area of the truck. It was unneeded, unwanted and forced me to rearrange my load because my couch could not fit. It took up space that I paid for...If I needed it I would have asked for it when I rented the truck. It also seemed like a money grab similar to a hotel room bar, I almost removed it but did not want to fall for the money grab.

Évaluation :

2

Long wait. JT was excellent. Mario was focused more on his phone and outside interests in his job. Upon returning the trailer about closing time, Mario said to check in online. Showed very little interest in Customer Service. Unable to connect online. Returned the next morning and was checked in very quickly and easily by Mr. Barnaby.

Évaluation :

3

Had to tryout 3 trucks before I got one that was acceptable. Billing was wrong and the Mgr had to issue a credit. Exterior of the trucks was not clean but I want going to wait. Maybe the best you can do given the circumstances.

Évaluation :

5

excellent customer service

Évaluation :

2

I was told when renting the trailer that the insurance once a one time fee, and not accrued daily. I asked specifically. Only to find out upon return that I was charged that rate per day. Uhaul rep refused to adjust.

Évaluation :

2

Keep your promises.........

Évaluation :

1

I elected to return to another location and UHaul's response was that I was required to return it to this location. There is nothing wrong with this location but it was not the submission of my reservation. UHaul needs to correct this.

Évaluation :

5

Smooth and effortless. The staff was knowledgeable and experienced .

Évaluation :

5

Improve accessibility and move trucks from the front to the west side of the building if possible. The young guy that assisted me was outstanding.

Évaluation :

3

The van had several roaches in it and owner Mr. Long wad advised and requested some sort of compensation and he said no because here had no reports previously. I advised him that I rented previously and left feedback. He said no one else said anything so nothing. I just felt he was inconsiderate. I would still say his employees were friendly though armed thru both advised bug problems in other vehicles. Here did however tell them to bomb the vehicle

Évaluation :

2

The area to enter and exit is very dangerous as the vehicles block the view of the road way. CSR Mario Reid was very professional, respectful and knowledgeable about equipment and needs. He was extremely helpful. He answered every question I had thoroughly and provided detailed explanations.

Évaluation :

1

I preregistered and pre paid in advance but the checkout person could not complete my transaction. Had to wait almost an hour before another person came in and he was able to complete the checkout.

Évaluation :

5

Secure facility with very helpful staff, especially Dave! Thank you!

Évaluation :

2

Access to units is very difficult. Up stairs down stairs doorways not large enough for large furniture. Rented unit had to cancel and find something more adequate

Évaluation :

3

I waited for help for 25 min when i was trying to rent the unit because I am disabled and needed a down stairs unit and no one knew if there was one available then when there was finally someone to answer the question he didn't even stop walking and talking on his phone he said "nope" the guy helping me said what can she do he said " go somewhere else" if I wouldn't have needed something that day I absolutely would have gone somewhere else

Évaluation :

3

The staff was absolutely terrible. There were 4 people working and no one was interested in helping in any way shape or form when we were having difficulty entering the facility. They even lied and said there was no other way to access my storage unit. The person cleaning the windows actually told myself and the movers I had hired the other way to get in. The staff inside finally let us in this way and then were terrible when we tried to find the best route to exit. This is not the first time I have had issues with the staff at this site. Someone needs to evaluate the quality of their employees.

Évaluation :

5

Alexa was amazing. We were displeased to find out a booked reservation did not guarantee a unit after moving from PA. She listened to us, addressed our concern, stayed very professional and got us a solution we were happy with. In the middle of helping us she had another customer rudely and continuously interrupting and she addressed that with poise. Afterwards she gave us a full tour to ensure a successful transfer. She is a value to your business.

Évaluation :

5

We stored an extra mattress for a year… and it came out as good as it went in!! No animal or bug damage… facility is clean and the staff was always super friendly!!

Évaluation :

2

Its Obvious that everyone working here knows one another thru family cousins what not. This was booked out of town. Im pretty sure we requested an air conditioned unit. A fan!? In Florida!? No. I would never recommend this to anyone I care about, let alone, passing strangers. Sure, a free month because they screwed up my intake! I cant wait to get my stuff out of there. Uhaul is Great! This place SucKs! Sorry...

Évaluation :

1

I stood 35 minutes with a frustrated employee who didn't know what he was doing and no one helping him but rather interrupting him to ask questions for their customer. My daughter and dog were out in the 98 degree heat all this time. I am disabled and needed a storage unit on the ground floor. They didn't want to go look and see if there was one so the boss came in and when he finally got off his phone said " well you can take upstairs or go somewhere else" I will never use that uhaul again

Évaluation :

4

Found cockroaches outside unit when unloading.

Évaluation :

4

Parking and access to doors for loading and unloading were blocked a lot by U-Haul trucks, so access was not convenient at times.

Évaluation :

4

Access code had not been activated by U-Haul corporate by the time we unloaded and departed the storage facility. Codes should be activated quicker for best customer service.

Évaluation :

3

It was a little to hot needs to be cooler

Évaluation :

4

In order to rent a climate controlled storage space large enough for my needs I had to put my stuff 30 miles from where I was moving to after traveling from the Gulf coast to the Atlantic coast even though there were several storage facilities much closer.

Évaluation :

5

Wonderful staff and convenient location.

Évaluation :

4

Online rental was easy but i really wanted to talk to someone on the phone because i wanted to see about getting another unit next to the one i already have. after being on hold for 45 minutes the first time, i hung up. i tried again later in the day and it was the same thing. i called the Uhaul headquarters in Phoenix. i told him to try calling to v get

Évaluation :

5

I am relocating to the Melbourne area from the Clearwater area and had hopped to find a storage area closer to where I was going to be living. Even though I called to reserve storage space more than a week ahead of my moving date the Rockledge/Cocoa facility was the only one with a climate controlled space of at least 10 x 10 available within 30 miles of the facility in Melbourne at the intersection of Babcock and Palm Bay road. Perhaps that Melbourne facility needs to expand their accommodations !!! Otherwise everything was fine. Merci.

Évaluation :

5

Nice and helpful staff. Would recommend to anyone.

Évaluation :

4

There is no lighting inside the the locker. This makes it difficult to find specific items.

Évaluation :

3

Everything was great until I rented a storage space. I purposely went into this location 3 days prior to moving in to see about a storage space. I asked for the $89 storage space and if they had it one the first floor, since I am renting this for my mom who is moving in with me and can not go up and down stairs, because she's going through cancer treatment. I was told yes and shown a unit on the first floor. I even made a reservation for this storage unit. On the day I arrived with my mom's things I was told that the unit I was shown is not going to be $89, but approximately $160. Unfortunately we had to rent a unit on the 2nd floor, which is not good, since there's no elevator at this location.

Évaluation :

4

Inside the units light would be helpful.

Évaluation :

5

Dave at the Cocoa location was a great help.

Évaluation :

5

N?A

Évaluation :

5

Any time that I need to move something or somewhere or that I need storage the only place I think of is u-haul. I have never once had a bad experience.

Évaluation :

5

Very friendly and helpful personnel

Évaluation :

5

Pleasure doing business with your folks.

Évaluation :

5

Everything has been positive and professional.

Évaluation :

5

Great experience! Customer service at the store was great. I apologize that I do not remember the gentleman's name who assisted me. If you're able to look that up. Please thank him!

Évaluation :

5

I could no longer use uhaul due to finances and injury but you always had Great service. Wayne perel

Évaluation :

5

Well trained staff! Efficient, friendly and accommodating during stressful time.

Évaluation :

2

So after attempting to close my storage earlier than a month since I found somewhere to reside ONLY 3 DAYS after paying the entire $135 for my unit I was told by the people over the phone & the manager at the Rockledge location that I was unable to be prorated any amount & that it was up to the location manager. Next from the very beginning I was offered a one way deal so that when I used the Uhual truck my first month of storage is free. After arguing & still paying the money upfront 2 weeks later I was told it was stay on my account instead of being refunded back to me. I will never tell anyone to return from here. Also if your going to offer such large units atleast have a light in the back of the unit! I only liked for one or two people to assist me at this location. One of the guys I no longer see he left & Darryl. Darryl is beyond nice & helpful! From returning the uhual unloading it as well & any time before I left. Please let him kno his hard work is never unnoticed!

Évaluation :

5

Definitely satisfied

Évaluation :

5

I appreciate every thing about Uhaul Storage and everyone was always friendly with us. I want to thank everyone who works for being so helpful and friendly.

Évaluation :

2

After having my unit broke into twice, nothing was done. Not a phone call, as promised, from management. No response from the c/s line. But it's all for the best right? "The new facility will be open soon, and we are referring are current good customers to move there." Shady business practices at best. I thought you might have at least tried.

Évaluation :

4

Great place

Évaluation :

1

Always someone new that is not well trained. The storage unit has broken bricks against the back wall and a pipe (of course the employee had no idea what runs through the pipe). Embarassing

Évaluation :

5

Very clean facility and very friendly helpful staff

Évaluation :

5

Daryl and J were amazing ! Courteous, and helpful. Not like the experience I had coming from Paducah, Ky. It renewed my faith in customer appreciation and professionalism. Two promotions?! Great exp

Évaluation :

5

Great!

Évaluation :

2

Access hours changed.Key pad broken.Second floor not secure. Manager needs customer service training. Storage unit broken into because not secure units.Closing took over 2 weeks for to do their job.

Évaluation :

5

Greg and Daryl are excellent professionals

Évaluation :

5

Good storage facility

Évaluation :

1

Service was poor. When trying to resolve issues with u-haul you could not get a hold of anyone because the phone was always being transferred to customer service. U-haul breaks promises.

Évaluation :

2

Unable to contact a person when I call that is actually in Cocoa, left messages with the answering service and still never a call. Rat traps in my unit. Horrible when moving, locked doors on us.NEVER

Évaluation :

5

Do young lady who helped me was very helpful knowledgeable and polite. She made sure everything was just right took me back today you need to look it over and showed me how to use the keypad and I app

Évaluation :

4

Thank you all for your assistance

Évaluation :

2

not happy. The key pads do not work all the time. I was lied to about the time I could access times. I was told 7to10. Now it's store hours. Had to take off work to get moved. Not impressed!!!!!!

Évaluation :

5

Great customer service very helpful will recommend this facility thank you

Évaluation :

5

Very professional, friendly and helpful

Évaluation :

5

great experience....they were prompt and helpful

Évaluation :

1

Parking was horrible. Hours were not convenient. Staff was unprofessional.

Évaluation :

4

The first month "free" storage after trailer rental with required insurance purchase was an unpleasant surprise.

Évaluation :

5

The employees were very friendly and helpful.

Évaluation :

4

There should be water for the people using the storage and working hard ..my suggestion

Évaluation :

5

Tom and David were extremely helpful and personable! Merci.

Évaluation :

5

Customer service was outstanding!

Évaluation :

2

Alll of our belongings were covered in cockroaches, scales and some sort of poop pellets. We have to throw all of our furniture away. Never in 13 years living in NC did we have one roach. Speechless

Évaluation :

1

Ubox guarantee delivery was a hassle. I spent 1 1/2 hours on the phone trying to get the refund. Poor customer service and lack of knowledge about the product.

Évaluation :

5

Clean and helpful staff

Évaluation :

2

U box was not at location as promised when it was at the location they would not unload it that afternoon had to wait until the next morning and was charged for the trailer twice .

Évaluation :

5

Staff was awesome. Great service.

Évaluation :

1

I reserved a 17'. Later to find it was 15. My reserved rental unit was 1st st floor but ended up 2nd floor and no elevator. I was measured at $60 furl. Put in 30 to full but was stil charged $31?

Évaluation :

5

Easiest turn-in possible

Évaluation :

4

At times it was busy, and U-Haul rental transactions are not fast. Therefore, if you're in line waiting, it can be a long wait. Even if there are only a couple of folks in front of you. Seems like

Évaluation :

5

Special thanks to Hudson. He was extremely helpful, patient, professional. He made what could have been a stressful process go smoothly.

Évaluation :

5

Always very helpful and friendly.

Évaluation :

1

Worst place ever been wouldn't recommend to a nyone

Évaluation :

2

I set up an automatic payment the very first month and it never was completed and every single month I was charged and over payment and I never received this back so every single month for 5 months I