Le client n'a pas laissé de commentaire.MICHELLE D.
Customer Reviews for U-Haul Moving & Storage of Coconut Creek
Pour nous contacter
Coconut Creek, FL 33073
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Échange de bonbonne de propane
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Exceeded all my expectations.ROBERT B. | Expérience générale
Greatest Experience we (Veterans In Need Foundation) have had working with the U-Haul Chain of professional logistics specialists. The Owner and Staff was "Johnny On The Spot" coming and going. Thank you Ms. U-Haul Store Owner for making our task that much easier. Chris Thomas Ed.S Chief Business Liaison OfficerCHRISTOPHER T.
Staff uhaul appropriately in the weekends. I stood In a 45 minute line to pick up my uhaul which took away time from my rental reservation because there was only one employee at the register. There needs to be at least 2 employees at the register.madison C.
Very helpful and thoughtful employeesNHAN L. | Expérience générale
Costumer service porOscar L.
Le client n'a pas laissé de commentaire.MAREK S.
Terrific experience.Christopher F.
Team was displayed, everyone know their jobTIMOTHY P.
Le client n'a pas laissé de commentaire.SWEENY P.
Le client n'a pas laissé de commentaire.GARY G.
Cherie was nice and the pick up and drop off was easygoing.Jaleesa B.
Le client n'a pas laissé de commentaire.yoav M.
U-Haul was not upfront during booking that truck won't be available . I had to book a pickup truck which could not fit my stuff . Ended up loosing more than 300 $ on the people I had booked for loading /unloading . And plenty of pain moving . Never to come again to U-HaulDharmendra K S.
Listen you can't have people make reservations and not provide what was asked. Both the truck and the storage unit I asked for 3 weeks in advance were not available and I had to downgrade which added more mileage and time to my day. Absolutely rude. I get it, you're basically a monopoly in this area, but come on. This is t the fir at time I've witnessed this. Even someone ahead of me in line was having this issue. You're suppose to be better than this. Act like it.DEREK G. | Premières impressions
The new Ford vans are great and the one we used was in great condition. Also, the service we got at the U-Haul location was very goodCHRISTIAN D.
Le client n'a pas laissé de commentaire.LOUIS P.
After dealing with franchise locations and corporate locations for various rentals over years and years, I will only ever go to corporate locations because of the service your team offers. This location is no exception, excellent service, fast service.EUGENE C.
Le client n'a pas laissé de commentaire.ORLANDO H.
I was disappointed that I was charged for 4 gallons of gas for 20 miles travel. I used 2 gallons at most.RUSSELL S.
It is no fault of the locations but the truck was rickety. It had 75 000 miles on it. Not great.DEAN F.
Le client n'a pas laissé de commentaire.RENE L.
Super friendly and helpful staffCrystalmarie O. | Expérience générale
Good place always friendlyGary B.
Fast and excellent serviceSigrid G.
Le client n'a pas laissé de commentaire.Jorge S.
Le client n'a pas laissé de commentaire.SAURO D.
Le client n'a pas laissé de commentaire.ANTHONY R.
The manager Cheri was super helpful!Xavier A. | Expérience générale
It went like clockwork, it was the cheapest option and using the 3rd party for moving the goods into and out of the UBox went perfectly. It helps to be highly organized beforehand so they can do their job.Michael M.
The girl at the desk wasn't friendly at allZEYNEL G.
Le client n'a pas laissé de commentaire.TW M. | Premières impressions
Le client n'a pas laissé de commentaire.Frank H. | Expérience générale
Le client n'a pas laissé de commentaire.CESAR E.
Bad and slow serviceASEN P.
Le client n'a pas laissé de commentaire.MICHELE B.
Le client n'a pas laissé de commentaire.MEIRE L.
Very good job.ROBERT B.
Excellent customer service. Easy pickup and return.JASON B.
Good serviceFABIAN L.
The service was excellent, timely & efficient.. I give the location 10 stars.WILLIAM N.
Worst location Not recommendANDRAS B.
The first truck I was given had a spare tire and a dashboard alert. I had to spend another 20 minutes of my time and rental to get another vehicle. I only rented it for 4 hours and this made me return the vehicle very close to closing time. I called 15 minutes before closing and was told they would close strictly at 5:00. Now I am being charged twice the rental rate. I emailed with no response, only this survey, so hopefully the charge mistake will be rectified by completing this survey.LORI M.
Le client n'a pas laissé de commentaire.PAULO G.
I reserved a storage unit online. Upon arrival, I was told there were no units available and that my reservation didn't mean anything. I was offered a smaller unit and the associate seemed unconcerned that my items might not fit.Richard W.
the staff are friendly, polite and professional, especially thanks to Ms. Cherie Clarke for her kindness and excellent customer service.NILSON D.
Le client n'a pas laissé de commentaire.JAMES K.
Cherrie was awesome. Very nice and helpfulPATRICK D.
Le client n'a pas laissé de commentaire.NICHOLAS C.
Le client n'a pas laissé de commentaire.ORLANDO S.
Very well mannered crew extremely professional and super efficient ðŸ'ðŸ»ðŸ'ðŸ». I'm considering using this facility again as soon as this weekend.BRYANT F.
Le client n'a pas laissé de commentaire.ANASTASIOS M.
Le client n'a pas laissé de commentaire.VEVELEN R.
Excellent customer services given! Thanks for the awesome service and hospitality...SHERRIE J.
Le client n'a pas laissé de commentaire.MAKSIM T.
The woman at the office was very friendly & helpful. The facility is very clean.Stephen D. | Premières impressions
Le client n'a pas laissé de commentaire.Ky M. | Premières impressions
I drove 32 miles round trip to rent from this particular facility. I find Cherie, the manager, knowledgeable, informative, and able to make helpful suggestions to make my rental work well for me.Amanda H.
Correct the app for uhaul share, not a good app bogs downa and had to submit photo 20 times, app sucksJAMES C.
Le client n'a pas laissé de commentaire.ROGERIO S.
Trailer had defective tale gate with no hooks which opened up on highway and caused a dangerous situation for us.OSCAR C.
Le client n'a pas laissé de commentaire.RAY J.
Le client n'a pas laissé de commentaire.MARK M.
Le client n'a pas laissé de commentaire.MAURICE N.
Le client n'a pas laissé de commentaire.James K. | Premières impressions
Le client n'a pas laissé de commentaire.Esdras S.
Place and staff was very nice and professional. The outside of the truck was dirty and covered in dead bugs (not a big deal.) Just concerned when I turned it back in. The inside was clean. The truck was just above empty. They should ensure it has at least 1/4 tank. The online process to record issues with vehicles is an good process..DEAN L.
I want to thank the Manager Sherry for calling me to let me know I left my Sunpass in the truck. Merci.ROBERT H.
Le client n'a pas laissé de commentaire.CECILIA L. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM S.
Le client n'a pas laissé de commentaire.FRANK C.
Le client n'a pas laissé de commentaire.Victor H.
Staff was polite and helpful and explained Different optionsRANDOLPH G.
The lady at the front desk was very very rude, no customer skills at all. She raised her voice to me with no reason while I was looking for my reservation number, she interrupted me and ask for my phone number rudely and loud. She made fun of me when she noticed I got the location confused. She made fun of me when I mentioned it was an old reservation text. She was extremely rude, didn't like her at all. I was the only person in the office so it means she didn't have pressure from other customers, she was not even busy. I'm completely unsatisfied with that person.Ana R.
Le client n'a pas laissé de commentaire.ILAN C.
great location with a great staff and fast customer service! This location gets you in and out asap! Both when picking up and dropping off!!! Can't beat it!RUBEN R.
Great and professional servicesRachelle M.
Le client n'a pas laissé de commentaire.JULIO R.
Le client n'a pas laissé de commentaire.WILLIAM M.
On billing you made things up. This whole experience was a mess and with bill you made me feel like crap I will never recommend any one to rent from you . Firstly on arriving to pickup truck location was closed at the time of pick up so you told me will get 50 $. In last night bill it was total of 93 and now you just added another 50 $for any charges you can make up sent a new bill and did that 50 $credit. Thugs do that.Gaurav J.
Le client n'a pas laissé de commentaire.NILSON D.
Le client n'a pas laissé de commentaire.Yvette M.
Le client n'a pas laissé de commentaire.GREGG B.
Nice experience ! No hassle , would not hesitate to rent a truck again.Rick S.
Le client n'a pas laissé de commentaire.LEV T. | Premières impressions
The manager Cherie was very professional and helpfulKettely P. | Expérience générale
Le client n'a pas laissé de commentaire.ANTOINETTE S. | Premières impressions
EVERYTHING WENT GREAT...ROBERT R.
Le client n'a pas laissé de commentaire.CARLOS A.
As far as I can see I don't believe there is nothing else you can doMARVIN Q.
Love the experienceCHRISTIAN G.
Le client n'a pas laissé de commentaire.GEOFFREY C.
Friendly staff and prompt service when renting and returning.RANDALL E.
Le client n'a pas laissé de commentaire.Janet P. | Expérience générale
Customer service was great , they were helpful and friendlyRANDY G.
Le client n'a pas laissé de commentaire.MARCKENSON A.
Le client n'a pas laissé de commentaire.ISABEL M.
I had problems accessing app to check truck in. When trying to log in by computer I could get reply to forgotten PW. Dealer was excellent. Your online needs improvementRICHARD M.
Cherie, Thank you for exceptional customer service. Great Job! Cherie, I want you to know how much I appreciate the excellent service you provided on Friday when I came into your store you were ready to serve You have great communication skills, and ready smile made the experience even better than I expected.Vicki A. | Premières impressions
Le client n'a pas laissé de commentaire.TYRONE W.
Le client n'a pas laissé de commentaire.kettely P.
Le client n'a pas laissé de commentaire.wood W.
Le client n'a pas laissé de commentaire.ROGERIO S.
Le client n'a pas laissé de commentaire.FABRICIO I. | Expérience générale
The staff was very held I needed a trailer ball had no idea what kind they gave me the correct one to purchase very good experience all aroundEllen C.
Good experience thank you.DAVID D.
Nothing. Customer service was great.WANDA C.
1) a single person behind the counter to assist the numerous customers. i timed it and waited 30min IN LINE before I was helped. outrageous wait time for a 19 $trailer. 2) the trailer was absolutely filthy inside and covered in what looked to be a mix of saw dust and engine oil 3) HALF of the interior tie downs were broken or missing, so there was limited ways of securing my equipment 4) the guy who attached the trailer said everything was good, but my "smart truck" immediately sensed an electrical error with the right turn signal. i told him and he said he doesnt have an extra trailer to swap out and he cant fix it. so Uhaul knowingly let me leave with a major safety issue (I could have been ticketed) 5) i dropped the trailer overnight and left it in the back so no one else would take it and so it was protected by their security cameras. i got a call in the morning stating i never returned it and i would be charged a 2nd day. i called back and waited on hold so long that an answering service picked up and said that i had to check the trailer in on my phone. I've been renting Uhaul trailers for 15 years and never have I checked in the trailer on my phone. After some time on the phone, i told them where the trailer was and they did refund the 2nd day, but it was a process that never needed to happen. Overall, a terrible experience but since U-Haul has a monopoly on the trailer rental business, I don't really have a choice and thus, there is no incentive for U-Haul to improve.Allan R.
Le client n'a pas laissé de commentaire.BRADLEY S.
When I first arrive to pick up my truck the lady was very unfriendly. I had completed everything including checking in online and she couldn't find it and made me go through the entire process again. She ask where I was going to drop the truck off and I said already put that in the initial application. She says I don't have it so â€œgo on the Internet and find a placeâ€œ. I would've thought she would've recommended a place that was close to where I was moving. When I return to pick up the car carrier a very polite young man came out to assist. However he was completely inexperienced. When I loaded my car onto the trailer he did not know how to put down the side rail so I had to crawl out of my window. When I arrived at my first stop both of the straps on the front tires it already come undone and there were no straps on the tires at all.MARK M.
Le client n'a pas laissé de commentaire.WILLIAM S.
Le client n'a pas laissé de commentaire.TODD B.
Le client n'a pas laissé de commentaire.BRIAN J.
All time , when I go to pick a truck, have less gasoline than market on the contract , they never go all the side do check again and. You guys charge me extra money for the gasoline I never used, and they not finish the paperwork before I leave. I complain because I have pictures for gas tank, I can provide , but they play for charge more money , this is rediculousRONALDO A.
Le client n'a pas laissé de commentaire.MARTIN S.
Everything was good, there nothing to complain about.Fabian L.
Great experience. Very helpful, pleasant and patient staff.Linda S. | Premières impressions
MarieAnne was wonderful and through. Transition went very smooth from the container into storage.Steven R. | Premières impressions
I was told I could access my un any hour of the 24 hours in the day at 3 am when I needed to move into. A gentlemen employed by U-Haul sent me a ;link to complete the payment information which was then suppose to supply me with an access code to be on my way. 3 hours into phone calls with multiple reps I am made aware this is not the case. My reservation unit and payment was to include a free lock for my unit. That was never made available to me, Ive emailed and contacted regarding this and have since had no correspondence. The facility is beautiful and clean and I like it so this was extremely disheartening.Donald S. | Online Move In
Siempre la atencion del equipo de trabajo me han tratado muy bien son muy profecionales siempre recomendarr estas instalacionesGUILLERMO G. | Expérience générale
Great customer.service by store.managerJOSE C. | Expérience générale
Le client n'a pas laissé de commentaire.Shannon L. | Premières impressions
Le client n'a pas laissé de commentaire.MONICA C. | Expérience générale
Best storage place hands down, the manager Cherie is the absolute best! She deserves a promotion ! Thank you all.CLERVEAU D. | Expérience générale
Everything I needed for my move was provided by this U-Haul facility. My move was smooth and convenient. The storage areas were always clean and secure. The employees were very helpful and friendly! I would highly recommend the Coconut Creek U-Haul to anyone!Jonathan B. | Expérience générale
Le client n'a pas laissé de commentaire.MARY F. | Premières impressions
Everything was quick and easy!SABRINA L. | Expérience générale
Le client n'a pas laissé de commentaire.William M. | Premières impressions
Le client n'a pas laissé de commentaire.JOYCE B. | Premières impressions
Todo excelenteRamon Q. | Premières impressions
Le client n'a pas laissé de commentaire.Sean M. | Premières impressions
Service was so quick and easy and very accommodating !SABRINA L. | Premières impressions
Le client n'a pas laissé de commentaire.John N. | Premières impressions
VerygoodHong Loan D. | Premières impressions
Le client n'a pas laissé de commentaire.FABRICIO I. | Premières impressions
Sherry is the best! She is a sweet heart! Very nice!Eloah F. | Premières impressions
Le client n'a pas laissé de commentaire.Megan V. | Premières impressions
Wow! Cherie made my whole experience from beginning to close so simple! She definitely knows how to run a business and certainly knows how to provide excellent customer service.YITZCHAK K. | Premières impressions
Le client n'a pas laissé de commentaire.kimberly g. | Online Move In
Got me in and out so I was able to move in. Plenty of carts for use, great wide space lots of options for your needs. Even had a reuse area for donations you can leave for others to use if you wanted.Jason C. | Premières impressions
I am happy I found a storage facility close to my home.Kathleen B. | Premières impressions
Cherie is greatJane F. | Premières impressions
So happy with this place!WAYNE R. | Premières impressions
Le client n'a pas laissé de commentaire.Timothy R. | Premières impressions
Le client n'a pas laissé de commentaire.Frank H. | Premières impressions
Le client n'a pas laissé de commentaire.Kimberly G. | Premières impressions
The process was a breeze, the lady that took care of me was very kind and professional.Juan G. | Premières impressions
Le client n'a pas laissé de commentaire.Coy T. | Premières impressions
Le client n'a pas laissé de commentaire.David M. | Online Move In
Excellent customer serviceJOSE C. | Premières impressions
Le client n'a pas laissé de commentaire.Jeffrey K. | Online Move In
Manager is excellent. Professional, courteous and exceptionally helpful. Inventory is well stocked. The cleanest, best run place I have seen.ADONIS H. | Premières impressions
Great service and set up. Rented a van also for moving. Officer manager was very efficient and professional. The only issue was the elevator which seems to need updating or work. It was slow and felt like it was not going to make it upstairs sometimes. Overall very good facility and service.JOHN T. | Premières impressions
Cherie was very helpful getting us checked in. The only thing that could use some improvement is the unloading and loading area. It can get very congested and many of the folks that use storage facilities tend to be unsavory and inconsiderate people especially when parking and blocking the loading entrance. Today there was a bunch of trash strewn at the entrance to the elevator and a skinhead looking guy standing right by the door smoking a joint in front of everyone. I'm sure that's a one off but maybe if staff were keeping an eye on that entrance they can improve the situation a bit.Humberto V. | Premières impressions
Le client n'a pas laissé de commentaire.CLIFFORD W. | Premières impressions
I hate moving! The ladies at work the day I came in and the day after took a TON off my shoulders... THANK YOU!!SONJI K. | Premières impressions
Everyone was very knowledgeable, friendly, helpful, and kind. The manager was very good and kind to work with. She went beyond the expected call of duty to provide Excellent Customer Service. It is a pleasure to do business there. Merci.Dolores S. | Premières impressions
Cherie Clarke was very pleasant to work with.JOSE C. | Premières impressions
Very well run. Excellent serviceCHRISTOPHER F. | Premières impressions
Great experience!Sandra B. | Premières impressions
The guy that helped me he was unbelievable he went above and beyond for me and I wish I got his name please look them up because he needs to be recognized he went above and beyond for me and spent a lot of time with me and did not rush meWarren S. | Premières impressions
Le client n'a pas laissé de commentaire.Irvine H. | Premières impressions
Le client n'a pas laissé de commentaire.Furman H. | Premières impressions
Cherie at the front desk has been nothing but helpful and accomodating. The facility is clean, temperature-controlled, and plenty of carts for transport...I am glad I stumbled upon this facility with highly competitive ratesCarey S. | Premières impressions
The Manager and Staff were amazing. So helpful and friendly. They helped me along every step. I had issues with hiring movers that didn't show and they were understanding. The Manager Cherie was just fantastic. She's a gem to have.Nicole O. | Premières impressions
Storage facility is well kept and staff is very friendly. 1 thing that I didn’t like and didn’t realize when we toured the facility is that there is only 1 elevator and can cause frustrations when multiple people are waiting.DOMINIQUE N. | Premières impressions
We are there because of Cherie's customer service. She helped us with our issues we kept having with U-haul's online service and was right there, every visit. We will continue to use U-haul because of her while we are transitioning to our rental and our new out of state home. What a wonderful manager, she goes above and beyond for her customers and makes you feel like family. She has a wonderful staff. Moving is a difficult task no matter what and they make it less stressful.Tamela C. | Online Move In
Le client n'a pas laissé de commentaire.Zac C. | Premières impressions
Cherie was VERY helpful and friendly!! Great service and she even went the extra mile to help me carry a heavy box to my car!!KIM S. | Premières impressions
The GM was really informative and you saw her out and about helping customers and moving uhaul equipment more than you saw employees that work there ... which is awesome to seetiara e. | Premières impressions
Le client n'a pas laissé de commentaire.Gunther R. | Premières impressions
All great, staff, clean, easy in/out, fair pricing, inventory good.GEORGE T. | Premières impressions
Lack of communication from staff, wasted time, purposely moving slow, lied about 1st floor being available, then ask for a storage closest available to the elevator and proceeded to give me the furthest when I saw there were many closer available. Didn't have time to argue because I was on the road for 20 hours and only 2 hours of sleep. Worst treatment I've experienced.DANNYKIRAN B. | Premières impressions
the Rachel staff is extraordinary, exceptional service ....Alexandero S. | Premières impressions
Le client n'a pas laissé de commentaire.Brandon B. | Premières impressions
The Manager was nice, professional, and helpful. I registered at the end of the office hours, when I tried to access the storage area my card said a different persons name on the access screen and would not allow me access the building. I tried to go back to the office for assistance but the office was closed.SHAYILA B. | Premières impressions
Kind and attentive and supportive and helpful. That would be how to describe my experience . I'm moving temporarily from one location to another and that is very stressful. Cherie and her staff are great to work with and made a difference to me.Lisa F. | Premières impressions
Thank you for your helpmelessa t. | Premières impressions
Le client n'a pas laissé de commentaire.OWEN A. | Premières impressions
the elevator has been out of service for much too long and there is no excuse for it not being fixed. it is wrong for customers to have to walk up stairs to put their belongings in storage, especially when you are a senior citizen. what excuse is there for not having a working elevator?frederick g. | Premières impressions
Easy rental process, friendly staff.ALEXANDRA P. | Premières impressions
It's my 3rd time using this store. I booked a 20ft truck and reserved a 10x10 unit on the 1st floor before I left. I received confirmation that the unit on the first floor was available. When I went to get into the truck the person told me it was in the "garage" so I went looking for it, after several minutes of walking I was not able to find it because it wasn't there, it was in the other side of the building so you can understand I was a little frustrated. After a long day of moving, my help and I arrived back to unload and place everything in the unit I had made the reservation in the 1st floor, we started unloading and bringing about 2 trips inside just to find out that the unit was still occupied!!!!! Horrible! I went back inside and the woman said it happens often, well it's unacceptable! We had to load everything back and drive to the side of the building to store in the 2nd floor. I was livid and so my was help, extremely disappointed at the lack of communication and customer service.CESAR P. | Premières impressions
Elevator stop working in the middle of movingDevon S. | Online Move In
Le client n'a pas laissé de commentaire.COREY T. | Premières impressions
Moving experience along with everything else was great.... I would not hesitate to recommend U haul to anyoneBernice O. | Premières impressions
RENTED A STORAGE UNIT AND WAS VERY EASY AND STAFF VERY COOPERATIVE.ELLIOT W. | Premières impressions
Great staff!Phyllis P. | Premières impressions
THe clerks were courteous and helpful.Alberto H. | Premières impressions
Very smooth rental experience and customer service representative was very niceNAOMI H. | Premières impressions
Everyone was very courteous and professional . Thanks to GM for allowing me to drop truck off at his facilitykendall L. | Premières impressions
Raquel was simply fantastic! This cross-country move proved to be difficult, but she made it so much better on the back end. Raquel was not only super helpful, she was very patient and kind. Thanks!!Michael H. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.