U-Haul Moving & Storage of Coconut Creek

2509 évaluations

5431 Johnson Rd   Coconut Creek, FL 33073

(954) 428-7369

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Pour nous contacter

(954) 428-7369

5431 Johnson Rd
Coconut Creek, FL 33073

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Edmund H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Best place ever to rent from there

SAMER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fisher V. 
Évaluation :
5

The charges on the website for citations are ridiculous as it's impossible to pay on your website as it keeps giving me an error

Jason G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

khaled M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
5

More then one person for check in. Long wait time.

JOANN D. 
Évaluation :
3

It would really help if when you make an appt to go through the UBOX that when you arrive at the sight there is someway that the person helping you can find the information when they go into the computer. Each time I went to remove items from my ubox I had questions from the service person of repeating my last name or repeating my phone number because they could not find my box. then once they had found it they had to find someone to tell them where the ubox was located on the property. The people were very nice but it did seem that the information was not always in the computer. from the start it got to Florida with no problem but the first time I went to go in the box at the sight they told it was sent to it had been moved to another sight and I was not told. Then they sent me to the new sight and they could not find it. I know Covid caused many staff problems but I found it difficult because I was never sure what I would here when I got to the sight. I would use this service again but I will ask more questions going forward. Merci.

cecelia A. 
Évaluation :
5

It's a good service and the van was cleaned, Thanks.!

ANDRES M. 
Évaluation :
5

Coconut creek location is always consistently good This is a easy and friendly location to rent and use the storage I am super happy with everything

Aharon A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KLEISON D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD B. 
Évaluation :
5

Nice condition

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith R. 
Évaluation :
5

Very friendly staff

sameh R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gorsan S. 
Évaluation :
5

Efficient and professional

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcel O. 
Évaluation :
5

The young man who hooked up the trailer was difficult to understand, he mumbled and I had to ask him to repeat himself. Maybe he was having a hard day or maybe he could get some training to improve his communication. Otherwise he was efficient and a hard worker.

GREGORY G. 
Évaluation :
5

Manager went out her way to help me. Went to another store to get a trailer I am so grateful for all her help she provided me with great service and assistance

ALVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin H. 
Évaluation :
3

I am a frequent renter. I am loyal and rent trailers several times a month. I rented this trailer and paid for 24 hrs. Agreed to pay the fee for 24 hrs. Only used it for a couple of hrs, got stuck in traffic and returned it a couple of minutes after 7. No one was there, no one helped me and now I was charged 20 $. Extra !! Not acceptable! I have a picture showing the time I dropped it off. This is not fair, I was never told there would be a fee and I feel this 20 $. Fee should be returned. I am a loyal customer even after one of your employees damaged my vehicle I didn't make it an issue. I don't want to go on social media with this but I'm waiting to see what happens. I spend a good amount of money with U-Haul ! You can contact me at (954) 242-3693 Ronald Formisano

RONALD F. 
Évaluation :
5

Just keep it going the way I have experienced.

Maciej C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn L.  |  Premières impressions 
Évaluation :
5

The manager gets an elevator problem in the storage but she has been an amazing person and drive the problem very well and professionally, Excellent, I would like to have someone like her in my company. Marcos Tavares CEO IGD - International Gaming Development

Marcos L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIANNE E. 
Évaluation :
2

I use uhaull alot and this was my worst experience EVER! Not only was i not told that the elevator was not working until right before my arrival. The workers they had helping didnt care about what they were moving and made sure they scratched or dented everything they moved. Like my white tv stand and my couch because they were rushing. So make sure you are watching everything

Mellissa M.  |  Premières impressions 
Évaluation :
3

Make refunds available I bought a lock for a storage unit but didn't need either one. And I think I was overcharged on mileage

JESSICA P. 
Évaluation :
3

the elevator has been out of service for much too long and there is no excuse for it not being fixed. it is wrong for customers to have to walk up stairs to put their belongings in storage, especially when you are a senior citizen. what excuse is there for not having a working elevator?

frederick g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAUNDRA F. 
Évaluation :
5

It was excellent

SANDRA D. 
Évaluation :
3

The storage facility itself was good. The staff were helpful when we first moved in. A week before we were moving our stuff out, we had driven from our house (40 mins away) to the unit to find out the elevator was broken and the stuff we needed to put in wouldn't fit in the stairwell. A few days later, we needed to book movers for our move out and the Uhaul representative on the phone assured me the elevator would be working because it would be a week from then (surely it wouldn't take more than a week to fix the elevator!! And surely if it wasn't fixed, we'd be told so we could plan accordingly!!) Well guess what? It didn't happen. After we paid 300 $for our movers...expecting it to take a certain amount of time based on the time it took us to move in WITH the elevator...it took the FULL time for the movers to move everything down the stairs and they couldn't complete the job. They had another appointment after us so they couldn't help us unload at our house. If we had been aware of the elevator being out of service, we wouldn't have spent 300 $on movers! Thanks for the awesome communication, Uhaul.

Rebeka L.  |  Expérience générale 
Évaluation :
5

Overall a good experience once we got there. Communication with U-Haul system though is lacking and it's virtually impossible to get someone at a location directly, that's a problem.

molly C. 
Évaluation :
3

Service à la clientèle

Hiliano Q. 
Évaluation :
3

my rating is based on the fact that there are no rooms available on the street level and the elevator was not working, which means i'd have to carry my storage items up 2 flights of stairs. i have a heart condition and cannot do this. i am interested in renting a 5x5 room however, if it can't be on the first floor, the elevator must be working. hopefully, the elevator will be fixed this week, as i need to rent a storage room by month end.

FREDERICK G.  |  Premières impressions 
Évaluation :
5

Easy rental process, friendly staff.

ALEXANDRA S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ioannis p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Italo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan R. 
Évaluation :
5

Excelent Friends!

Joilson L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anely C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A H. 
Évaluation :
3

Cost a little too much

Bianca W. 
Évaluation :
2

I was scheduled to pick up my truck through my phone.I was not able to and I had to wait until they opened at 9 AM.When I asked the clerk why was my truck not ready,she responded " Pick up through the phone is not guaranteed ,we did not have a truck ready"...and then I had to go around your garage to find the truck...Bad service

Ferdjan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aida G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
5

Jimena handled our rental and she represents your company very well. She was quick and to the point; very friendly and professional; offered additional products which we were not aware of. As a commercial renter, we appreciate someone telling us what else might be available to make our work easier. Thank you !

Richard S. 
Évaluation :
5

Yes, excelente solution

Joilson L. 
Évaluation :
5

The truck when parked in the dark parking garage appeared to be clean the interior was actually pretty dirty, especially in the cup holders. The truck also has a very bad vibration on the highway coming from the steering wheel. The front end alignment was pretty far off too, having to hold the wheel about 45* to keep the truck driving straight. I pity the person who has to drive that truck cross country.

DANIEL F. 
Évaluation :
5

Customer service that went above and beyond. As miserable as the day was to move(raining hard all day), the owner and her staff, made us so at ease with making decisions on what we needed as well as keeping us informed of our options. She was so very kind!! We kept saying how much of a great difference in moving this was compared to others when using U-haul. Honestly, couldn't be happier with the service, equipment, and storage!! Thank you all so much!!

Shannon T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie G. 
Évaluation :
5

super friendly and helpfull lady at the front desk!!!

pavel F. 
Évaluation :
5

Thank you so much

Joilson L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alphonso L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth S. 
Évaluation :
5

I am very sorry, but I cannot remember the name of the girl that helped me at the counter. Even the girl on the phone also. BOTH of them were incredibly helpful and polite, as there was an issue being my license was expired, and couldn't get a new one until November 5th because of COVID. They figured everything out for me and were extremely helpful in finding a solution. The day of my rental, the girl at the counter was fantastic. Laid out all the info, explained the rental and just was an overall pleasure to deal with. Even when I dropped the truck back, there was only one guy at the "return", and he made sure things went smooth. I think too many people write reviews to bitch and moan about bullshit. Well, I want to write this and make it clear that this place was Fantastic! Everyone there was on point and seemed like working at U Haul was the best damn thing that ever happened to them. People need to compliment more, help each other, show a positive attitude-and that all happened at this U Haul. 5 Stars all around and they should all get a raise, even in this COVID nonsense.

MICHAELEDWARD S. 
Évaluation :
5

Knowledgeable, friendly staff. Quick check in and check out. Had to rescan drivers license at the store after doing it on line. Was told that doesn't work - has to be scanned in the store. If it's not working on-line eliminate that option.

Jeffrey B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY O. 
Évaluation :
5

Great experience over all! Box was dropped off and picked up when it was promised. very easy transaction in every aspect

Daryl R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
5

What a great experience from pick up to drop off!! Great employees, so friendly and helpful. We are lucky to have such a great business in our town of Coconut Creek! I'm looking forward to the next time I have to rent a cargo van!

ROBYN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
4

make sure the trucks are gas up, free upgrade if Modell not available would be nice.

artur G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lina P. 
Évaluation :
4

Make it clear that if you simply return a trailer after hours, which they encouraged, then you will be CHARGED for returning the equipment early in the morning. An after hours fee! Really!!

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY R. 
Évaluation :
3

I had a 9,3 am sunday reservation. There was 1 clerk doing checkout and about 10 persons waiting to be ckecked. It took 1 hour for me to get my rental. In my opinion this is bad service.

KHUBAL M. 
Évaluation :
1

It's my 3rd time using this store. I booked a 20ft truck and reserved a 10x10 unit on the 1st floor before I left. I received confirmation that the unit on the first floor was available. When I went to get into the truck the person told me it was in the "garage" so I went looking for it, after several minutes of walking I was not able to find it because it wasn't there, it was in the other side of the building so you can understand I was a little frustrated. After a long day of moving, my help and I arrived back to unload and place everything in the unit I had made the reservation in the 1st floor, we started unloading and bringing about 2 trips inside just to find out that the unit was still occupied!!!!! Horrible! I went back inside and the woman said it happens often, well it's unacceptable! We had to load everything back and drive to the side of the building to store in the 2nd floor. I was livid and so my was help, extremely disappointed at the lack of communication and customer service.

CESAR P.  |  Premières impressions 
Évaluation :
5

Outstanding,,, very pleased.

ROBERT D. 
Évaluation :
3

The system was apparently down thus it took me about 30 minutes to check-out. I was about to walk out when the clerk said she would try another "way", which interestingly worked.

FERNANDO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur L. 
Évaluation :
5

hello Friends, all my experiences and work with Trucks UHaul have been very good until today in the morning, I have a small company and I serve important customers in essential services, and when it is necessary to move furniture or a small change, sometimes I turn to Uhall, but the Truck that was made available to me was a shame of dirt, a lot of dust and an unbearable odor in the cabin, the Truck was so dirty that my client asked to cover the furniture so as not to get dirty, maybe the last person using the TT 3233 did not clean it from a Probable removal of Dry Wall, but this cannot go unnoticed by the U-Hall's on-board team, if the vehicle is available, expect it to be at least clean, I also didn't understand why after the return I was discounted + 104 $? I believe I made + Miles than the initial 20, and used the dolly + 7 $, but where is the 104 in total? if the gasoline I put at least 12 more than the Odometer brand ..., please I need an explanation by email. Joilson Lacerda

Joilson L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo R. 
Évaluation :
5

Gres/

James E. 
Évaluation :
5

The women who drove the truck and fork lift were friendly and competent. We We're notified of their arrival and they even arranged an early pickup when it was emptied. Great staffing!

Marshall K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime A.  |  Expérience générale 
Évaluation :
2

I paid more than agreed!

Lais P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen P. 
Évaluation :
5

Truck just wasn't clean needed wipped down could tell it wasn't cleaned/sanitized after last customer

JUSTIN W. 
Évaluation :
4

I was told it was 0,99 per mile. I was charged 1,19 per mile. I said it was a 24 hr rental. They have it for 4 hours. Ther was no charge for the amount of time. I asked at the second location if another location had the truck closer to me but they didn't know to advise unlike the first location. Anyways, the people were super friendly, and nice. The service was fast and everything went smooth. Just rated it lower than excellent due to getting bit overcharged. The service and experience was good. The next time I will have to rent closer to me. The first location did not have any trucks at the first location. The service was great and the return was super fast and simple. I Will definitely consider UHAUL next time I have to move anything. Merci!

Cynthia Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ireti B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aubrey W. 
Évaluation :
3

You can make the process to return after hours way more seamless - I had NO idea where to leave the truck, there was very little internet access in that location - providing free wifi would be good so closing out can go smoothly. You also need WAY better signage of where to drop the key - it doesn't even say anything like "Leave your key here!!" - I would have had NO idea if it was not for another person who was in the parking lot!!

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mauro M. 
Évaluation :
5

Thank you for your awesome services. No suggestions.

WENDY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
5

This was completely the opposite of the poor experience we had at the pick up location. We were greeted right away; the rep was very courteous and helpful. The drop off process was quick and everything went smoothly.

Luis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karla R. 
Évaluation :
5

Everything was perfect!

Mitchell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

krisoffer G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
5

This was one of the best Uhaul the staff was very friendly and knowledgeable. Very trustworthy they went above and beyond to meet my needs. The manager has friendly kind attitude he never made me feel that he was unapproachable. He handled all my concerns very quickly I would recommend this U-Haul with five stars.The facility was very clean and quiet.

MARION H.  |  Expérience générale 
Évaluation :
5

Elevator stop working in the middle of moving

Devon S.  |  Online Move In 
Évaluation :
1

The girl at the desk barely understood anything. She proceeded to give me a 2nd floor unit after being told the elevator was broken for 5e 2nd floor. She was a deer in headlights how that wouldn't work. She finally moved me to 3rd floor (she had no idea where it was on a map.) we then got stuck in the broken elevator while holding a couch. Called the emergency button in the elevator and it went to a uhaul recording (is that legal?) It was like a hidden camera prank show, and the employees low IQ is a Corp liability

Richard W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis P.  |  Expérience générale 
Évaluation :
5

If I could give them 10 * I will. All the staff were very friendly and helpful when I most needed. I went to this location many times last week and every time they helped me with everything I asked, even at the last minute when they were even closed. Yes, I recommend this location and for sure I will use it again if necessary.

Liliana M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY T.  |  Premières impressions 
Évaluation :
5

Definitivamente fue buen servicio y los empleados agradables , por la renta del camion, obtuve un mes free de storage, y esto me hizo mi mudanza mas relajada, gracias a todo el equipo que conformó mi servicio.

Rosse H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yamilet C.  |  Expérience générale 
Évaluation :
5

Samir and staff are always top notch!! Will always use this facility as my place for storage. They take excellent care of the facilities and their customers.

William D.  |  Premières impressions 
Évaluation :
5

The person we talked with when we purchased the storage space was most helpful and courteous. He answered all questions and was very professional.

Anslyn S.  |  Expérience générale 
Évaluation :
2

We rented a truck and were offered free 1 month storage. The storage unit provided was on the 3rd floor and the furthest away from the elevator. Other units were available on the first, second floor and closer to the elevators. This distance added to our moving time making us incur in more expenses as we needed to rent the truck extra days.

LUIS R.  |  Expérience générale 
Évaluation :
2

Elevator at the facility was broken!! With no warning or notice by front desk staff!!! What if I had planned on loading furniture into my storage unit the day I got the keys to my 2nd floor unit?! Outrageous. Also, it took us over 30 minutes to locate our unit as the key card was not working. I understand they aren't doing unit showings due to COVID but the front desk lady did a horrible job at explaining where the unit was and how to access it. She told us only how to access it from the elevator (WHICH WAS BROKEN) and said nothing about stairs. We were drenched in sweat running around the building trying every single door. Only for her to finally explained after 30 minutes of getting lost that we have to use the stairs (and no key card is needed?!?!) since the elevator is broken. Such a waste of time. I pray that the elevator is not broken next weekend when I move my things into my storage unit. After this experience, I will not rent here again. For the price I paid, I expected much better.

Sarah S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ernesto N.  |  Expérience générale 
Évaluation :
5

very helpful

leandro f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anslyn S.  |  Premières impressions 
Évaluation :
3

My problem is you advised your price for89,00 $ for a 5 by 10 and was charged129 $. For the first floor

MARVIN T.  |  Premières impressions 
Évaluation :
3

Upon arrival to return the truck, I mentioned to the attendant that I wanted to rent a storage unit and that I needed to unload before returning the truck. She proceeded to tell me to return the truck first, only to have the other employee tell to go get the unit first. One she was done helping another customer I explained I need the unit first. I had to repeat the size of the unit I needed 3 times. She finally gave me the entry Card with no map, unloaded my truck headed to the unit only to find out it was a handicap unit. I had to return to her once again and told her she had given me the wrong unit. Her reaction was apologetic at all. Got back on the computer and gave me the unit furthest away from the elevation and not once apologize for giving the wrong unit on purpose. I have been to uhaul mover 10 times and this is by far the worse service I've had at uhaul. Jimena Chumbe should be retrained. My customers receipt number is 7880-28-102331-109616. Due to lack of professionalism I wasted 1 hour going back and forth dealing my return by an hour. The rest of the staff was great.

Jaime A.  |  Premières impressions 
Évaluation :
5

pleasure doing business

Harrens J.  |  Expérience générale 
Évaluation :
5

Top of tops. Best of all. U-haul, especially the unit at Johnson Road in coconut creek, fl.

Ana K.  |  Expérience générale 
Évaluation :
1

I rented a truck on 06/10 at 06:00pm to deliver on the same day around 11:00pm. Nobody told me that the storage would be closed at 10pm. I was told all the time that it would be 24h for me. I arrived on 06/10 at night with the truck totally loaded and for my surprise, my access was denied and I couldn't get in the building. I called the customer service but the lady couldn't do anything. I had to come back to my house with the truck. On the other day, 06/11, I went to the Uhaul Store (Coconut Creek, Johnsons Rd, FL) @ 7am and I told them about the inconvenient that I had and I would pay only one day of rent because I couldn't unload the truck due to a Uhaul's fault. An attendant called Jimena agreed with that. On the 06/11 I went to the uhaul storage to unload the truck around 06pm. Same msg appeared on the device's screen next to the door: "ACCESS DENIED" as soon as I put my code. I ran to the office and told them about that same message that was also appearing on the day before. The attendant said: "You should swipe your card" and I said: "Nobody gave me a card" and the attendant was surprised. He went to the office and brought back a card and said" Use this card". I started unloading the truck and around 06:50pm I swiped the card and the same msg appeared: "ACCESS DENIED" I ran to the office again while they were locking the door. They were very rude, saying that the system was already closed and they didn't know if they could do something about. I found a customer, an old man, and he told me that there is a main device that we need to swipe the card first and it worked. The Uhaul's attendants were very unprepared. I told them that it was my first time and even this way they didn't instruct me properly and/or they didn't know about their own internal process. For my new surprise, when I was returning the truck by the website: www.uhaul.com/share, I was charged for both days instead of one as the attendant Jimena agreed to do I really really really do not recommend the Uhaul Storage of Coconut Creek and I would like you guys to proceed with only one day of rent. Also, just to let you guys know, I rented an space of 10x15" for around 3 months but I wont do that in the future with Uhaul Coconut Creek (Johnsons Road).

Alexandre A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCIA G.  |  Expérience générale 
Évaluation :
5

Moving experience along with everything else was great.... I would not hesitate to recommend U haul to anyone

Bernice O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana K.  |  Premières impressions 
Évaluation :
5

All staff very friendly and professional

LYNETTE J.  |  Expérience générale 
Évaluation :
5

Your customer service was amazing.

Sally R.  |  Expérience générale 
Évaluation :
5

Samir was great to work with you.

Mark L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra I.  |  Expérience générale 
Évaluation :
5

They were extremely gracious to me. There was confusion on my part with the check-out process but they were understanding! Great customer service!

Alexis G.  |  Expérience générale 
Évaluation :
5

Outstanding experience!!

Donna O.  |  Expérience générale 
Évaluation :
5

Shenique helped us on a couple occasions and her positive attitude is what every business should have. Nice & courteous!

eunice r.  |  Expérience générale 
Évaluation :
4

The staff wasn’t friendly and didn’t explain things thoroughly for my move-in. Everything else was fine.

yolgens c.  |  Premières impressions 
Évaluation :
4

Waited in line nearly 30 minutes as only one person working the counter on a Sunday morning at opening.

Mark L.  |  Premières impressions 
Évaluation :
5

Staff is very helpful and friendly

MARCIA G.  |  Premières impressions 
Évaluation :
5

RENTED A STORAGE UNIT AND WAS VERY EASY AND STAFF VERY COOPERATIVE.

ELLIOT W.  |  Premières impressions 
Évaluation :
5

Good attention the place is clean easy access

Edwin G.  |  Premières impressions 
Évaluation :
5

As if being open on New Years Day wasn’t enough, it was great to take advantage of a promotional rate to help with my move-in. The facility is clean and well organized.

paul a.  |  Premières impressions 
Évaluation :
5

Above excellent great staff, great. Facility

Marjorie B.  |  Expérience générale 
Évaluation :
5

Awesome place

Kris B.  |  Expérience générale 
Évaluation :
5

The facility was well maintained and secure and the staff made the process easy and were very friendly.

erin g.  |  Expérience générale 
Évaluation :
5

I love ow clean and organized the staff is and will always use Uhaul for my moving concerns. Thanks from Skip J CC Florida.

Clifton J.  |  Premières impressions 
Évaluation :
3

Mr. Samir is a great person, he relly helps the custumers. The two person on the counter they don't want be there. They don't care about the anything, very lazy.

ALEXANDRE C.  |  Premières impressions 
Évaluation :
5

U-Haul was amazing! My Folks were stranded when the new house fell thru. My Mom, who is hemi-plegic had to be hospitalized w/ a med. emergency. Raquel, Kareem, Courtney and the team helped A Lot!

Michael P.  |  Premières impressions 
Évaluation :
5

Couldn’t recommend another place.

Andrea O.  |  Expérience générale 
Évaluation :
5

Excellent service. Professional staff.

CHANDRADAT e.  |  Premières impressions 
Évaluation :
5

Great staff!

Phyllis P.  |  Premières impressions 
Évaluation :
1

There was confusion on the return with a long-distance move, causing me unnecessary time, and 120 $that I did not really owe - I was charged for three days that I did not use. This is unacceptable.

Evan M.  |  Premières impressions 
Évaluation :
5

THe clerks were courteous and helpful.

Alberto H.  |  Premières impressions 
Évaluation :
5

Very accommodating even though all my issues were my own fault. Great staff and Samir the manager is awesome. I Highly recommend U-Haul this uhaul facility.

Adam V.  |  Premières impressions 
Évaluation :
5

Very smooth rental experience and customer service representative was very nice

NAOMI H.  |  Premières impressions 
Évaluation :
4

Very nice place and people

Joao S.  |  Premières impressions 
Évaluation :
1

The attendant was new and did not know how to answer calls. I kept on buzzing for help and he did not know how to help me. No one knew how to open a lien lock that was placed by mistake.

Yolanda G.  |  Premières impressions 
Évaluation :
2

Great storage facility.

Shawnda K.  |  Expérience générale 
Évaluation :
5

everythings very good

Carlo G.  |  Expérience générale 
Évaluation :
5

Everyone was very courteous and professional . Thanks to GM for allowing me to drop truck off at his facility

kendall L.  |  Premières impressions 
Évaluation :
3

The tall and slim lady was amazing and very accommodating. The other lady with the 10 inches nails should find a job she likes and cares for. Customer service and sales is not for everyone.

Eric S.  |  Premières impressions 
Évaluation :
5

Thanks for the good service!!

Rosangela L.  |  Expérience générale 
Évaluation :
5

A nice facility. Will recommend to others. Thanks

Charles H.  |  Expérience générale 
Évaluation :
5

The representative that I worked with on both occasions was courteous helpful and well informed about policies and procedures

LAURIE w.  |  Expérience générale 
Évaluation :
5

Very good service

Charles B.  |  Premières impressions 
Évaluation :
4

The facility was clean and accessible

LAURIE w.  |  Premières impressions 
Évaluation :
5

A bit expensive

maryan a.  |  Expérience générale 
Évaluation :
5

Nice job.

Jason V.  |  Expérience générale 
Évaluation :
5

The lady that helped me. She was the most friendly lady I have came across in quite some time. She had a very warm welcoming smile and made my experience great. Belive her name was Maureen smart

Jamie F.  |  Expérience générale 
Évaluation :
5

The manager was great! The staff was very kind

Jackeline B.  |  Premières impressions 
Évaluation :
5

Very good service and facilitie

Arthur T.  |  Expérience générale 
Évaluation :
5

Maureen is a star! Great experience. Thank you!

Laura S.  |  Premières impressions 
Évaluation :
5

All good

Adrian T.  |  Expérience générale 
Évaluation :
5

The staff were very pleasant and friendly. They were very helpful in tending to my needs.

erin g.  |  Premières impressions 
Évaluation :
5

Short and sweet “YOU GUYS WERE AWESOME!”

Marco F.  |  Expérience générale 
Évaluation :
5

My experience was great Thanks to the employee named Rich Keery who went above and beyond to make sure I had a great experience

Adam L.  |  Expérience générale 
Évaluation :
5

A complete moving and/0r storage facility. Trucks of any size, and boxes, tape, rope, locks, trailer hitches, bike racks for cars &trucks. I was so impressed.

gary g.  |  Premières impressions 
Évaluation :
5

Great, only thing I would change is your stupid policy of having a second contact number for those who just moved to town. Cell phones are usually it.

Christopher W.  |  Premières impressions 
Évaluation :
5

You all were great. Thank you

Marni T.  |  Expérience générale 
Évaluation :
5

Raquel was simply fantastic! This cross-country move proved to be difficult, but she made it so much better on the back end. Raquel was not only super helpful, she was very patient and kind. Thanks!!

Michael H.  |  Premières impressions 
Évaluation :
5

The staff was excellent. Thank you!!!

Robert H.  |  Expérience générale 
Évaluation :
5

Very smooth transaction. Samir Shields was very perfessional.

Arthur T.  |  Réservation 
Évaluation :
5

Samir was wonderful. The entire team was polite, helpful and respectful.

valencia j.  |  Expérience générale 
Évaluation :
4

Thank you for your inquiry. Used u-haul location 16300 W Dixie Hwy and very pleased

Teresa B.  |  Réservation 
Évaluation :
5

Very friendly and helpful staff. Experienced zero negativity from anyone I had contact with at the coconut creek location. Made my stressful moving experience more pleasurable. Merci

Robert W.  |  Réservation 
Évaluation :
4

When the 24/7 access system is down, management needs a backup plan for folks who have paid for AND signed a contract for such access. I.e. pay an employee to stay on-site after hours until fixed.

Shawn G.  |  Expérience générale 
Évaluation :
5

UHaul live up to the term agreements. Very satisfied.

Rose B.  |  Expérience générale 
Évaluation :
5

This is the Best UHAUL facility I ever had used. They're very nice and professional, also the place is neat and clean.

ARLET S.  |  Expérience générale 
Évaluation :
5

My experience with U haul was wonderful U haul keep up the good job

Marie W.  |  Expérience générale 
Évaluation :
5

Excellent experience. The area on the lower level where you are able to leave items that are no longer needed for other community members to take and use is fantastic. Great concept!

adam c.  |  Expérience générale 
Évaluation :
5

My reservation was handled efficiently. The treatment at reception was professional and friendly. The facilities are superb and access to them is easy.

GABRIEL G.  |  Réservation 
Évaluation :
5

From Samir Shields and George and the rest of the crew that works there, they have made me feel comfortable, they are very professional, kind, knowledgeable, overall VERYSatfy, great location, 10 star

antonio a.  |  Expérience générale 
Évaluation :
5

N.D.

Valyncia S.  |  Expérience générale 
Évaluation :
4

I said YES regarding staff friendly but it is not completely truth. All the employees are very nice with a exception of a white woman with a estrange name. She is very nasty and impolite.

Marco P.  |  Expérience générale 
Évaluation :
5

.

joy g.  |  Expérience générale 
Évaluation :
2

Billed me 127 $for turning in my tow dolly late, which was incorrect. Had to be later refunded to me. Then sent me an email regarding a storage unit bill, which I never rented (still ongoing).

Jonathan C.  |  Expérience générale 
Non reviews have been submitted for this location.

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