My storage unit was infested with dead mice. I had to leave all my stuff. I called several times to speak to a customer service agent, no one ever called me back. I spoke to other people in other areas of your company. I know they emailed you several times!!!PAMALA A. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Cohoes
Pour nous contacter
Cohoes, NY 12047
(Rt 470 & 787)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
We're not able to provide dollies as I requested.Susan H.
Better staffed store & better communication within the store. We got there & the trailer we supposed to have had a broken roller door. Then told they did not have another trailer & we would have look for another at another location. Mind you we booked this in advance as we were moving the next day. They offered a larger trailer at the same price however it was too big for us to haul. They gave us the number to local hotline & they stated they had a second unit on premises. We had to wait for them to find it & work us through the system again. Total time wasted was 2 hours for a simple scheduled pick up, time we did not have to spare.Deborah D.
The only thing I had to call about was to clarify electronic tolls. Otherwise was awesome. Was even told how many gallons of gas to return at pre rental level.Lillian D.
Le client n'a pas laissé de commentaire.Michael L.
I rented a cargo van to move mattresses. I reserved the van online several days ahead and had no problem when I checked in at the counter, I was done and on the road in about 15 minutes. The van was there but it wasn't clean. The cargo area was in decent shape, but the cab was dirty, especially the seats. The seats needed to be vacuumed and the steering wheel and dashboard needed to be cleaned. Thankfully it did not smell like smoke. The van ran fine, it was pretty comfortable and only used 7 gallons of gas for just under 200 miles, I was impressed. When I returned it, I had no problem at the counter and there were no unexpected charges. The staff were nice and very helpful. I drive by this location frequently and it always has several cargo vans, a couple of pickup trucks, what appears to be a good variety of box trucks, and various types of trailers. The day I rented the van was the middle of the month, I was the only customer there when I picked it up early in the morning and there were only 2 customers when I dropped it off an hour before closing time. I'm pretty sure that around the first of each month it's very busy and customer service issues are probably more likely to arise. Other than the dirty cab, I had a good experience and would rent from the location again.Nancy H.
They seemed short staffed which is a problem everywhere, however the issue was the truck I was given was in the middle of the truck line. I had to go back in and let them know. The nice desk guy tried to find the keys of the trucks at the beginning and end of the line but couldn't. So he had to get my truck out of the line and hit the trucks each time until he could drive out. I understand the wait in line because of being short staffed but it seemed very disorganized with the missing of the keys.Dana M.
People were great. Location perfect. Truck had an issue maintenance would not have picked up on. HVAC fan clicked on and off. So basically no AC on a 90 degree June day in Maryland. Truck has to moving for the problem to present itself. There's a problem with the fan speed control switch. Needs to be repaired or replacedFrank B.
We had a great experience.they we're very nice an we would recommend to a family or Friends.thank you againGloria M.
Le client n'a pas laissé de commentaire.Ray R.
Le client n'a pas laissé de commentaire.Joel R.
This was best location and teamAbdul R.
Le client n'a pas laissé de commentaire.GERALD R.
Hard time getting in and out of the place trucks parked all over the front of it at 5:00 p.m. they charged me 2 gallons of gas when I only went 7 miles with a 10 ft truck and I know enough to shut the tow haul off I'll probably give you a poor review on Yelp as wellDan N.
They were very busy didn't have time to do the dropping off routine, asked if I paid by credit card and if I put gas in the truck I answered yes to both, she then told me to leave the key in the truck the receipt would be emailed to me. Last night I got the receipt and was charged an extra day because the truck was returned late, they check it in at 10:33am. Call customer service who said I would get a call back. No good at all!Elaine P.
Pickup had a bad smokey odor and trash in it, bed of pickup had 4-5 pieces of trash in it which I saw the Uhaul employee look at and walk away from. I did not like that the employee called me â€œhonâ€ - disrepectful.Kristen M.
Le client n'a pas laissé de commentaire.david L.
The truck steering is all over the place needs a wheel alignment and transmission needs to be serviced it had problems going into drivejames G.
Le client n'a pas laissé de commentaire.Anthony H.
Le client n'a pas laissé de commentaire.Roger F.
First of all the truck I reserved was not available!!! Then Wehad to call customer service & find a location that had a truck which put us an hour behind our schedule. The staff was kind & understanding but it was totally ridiculous that my reservation wasn't honored!Miles L.
Le client n'a pas laissé de commentaire.sara H.
This place was a disaster. Trailers and vehicles parked all over. In the driving lanes, out in the street. Only one worker and he gave no real information. Joke of a place.ADAM P.
Le client n'a pas laissé de commentaire.Michelle W.
Le client n'a pas laissé de commentaire.Ashley M.
Make sure the attic doesn't leak, it ruined some of my belongings.Catlin P.
I always use this location. They seem to always have enough equipment available. Their customer service usually very good.Robert B.
The two employees working at the location were great. Clone them.Tabor F.
Wait time was excessive as only 1 employee was checking people in when I picked up and dropped off. Truck was dirty and smelled Breaks had almost an inch of playEdward K.
Le client n'a pas laissé de commentaire.Paul S.
Don't schedule appointments when no installer is available.Claude S.
Check your equipment before leaving leaving the property so there will be no problem while you have your vehiclePatrisha G.
Le client n'a pas laissé de commentaire.Nathan R.
Le client n'a pas laissé de commentaire.nick D.
Le client n'a pas laissé de commentaire.SAYEDKHALID A.
Lower the prices. Prices are to high for all u haul locations.shawn M.
Le client n'a pas laissé de commentaire.Emily M.
Le client n'a pas laissé de commentaire.Joseph K.
The employees did not check my vehicle and when I brought it there they told me they did more than 24 hours later I was contacted by a separate location telling me that I needed to return the van even though I had already returned it I was spoken to like that I had stolen the vehicle they were very rude to meCasi P.
Nothing all went well great bunch of peopleAlan P.
Le client n'a pas laissé de commentaire.LaTasha S.
Le client n'a pas laissé de commentaire.William W.
Le client n'a pas laissé de commentaire.ebony M.
We were told gas would be at half tank. It was just under a half tank. The back of the uhaul had shoes and cups and curtain rods in it.Guy P.
Thank you. :)Roy J.
Good experienceâ€”Good customer service!Molly F.
Le client n'a pas laissé de commentaire.Lisa D.
The staff is always very helpful and professionalSuzanne M.
Went to pick up a trailer first off nobody knew where it was after several trips around the building it was located I back up to it hooked it up and found the left directional did not work after wasting 15-20 minutes with a test light checking my equipment well guess what it was Uhaul's equipment that failed then I was forced to rent a much larger trailer and you guessed it for more money not to mention my truck did not like towing this trailer AT ALL !!! In the end I ended up with two credit card charges and 5 days later still yet to receive a refund in my card, oh I forgot to mention I spent more time at waiting for a trailer than I did using the trailer it was used for less than an hour !!!TRAVIS M.
Le client n'a pas laissé de commentaire.Shanika L.
pull down door in back was a littlle stubborn getting all the way down to latch , maybe needs some WD-40!Jayne V.
Staff was great but they over booked and the truck smelt of cigarettes. I had to wait for them to check in a truck and have a rush clean even though I had a reservation and appointment. The truck had the gaslight on, was dirty and was full of cigarette smoke.Emily C.
Le client n'a pas laissé de commentaire.Austin W.
Le client n'a pas laissé de commentaire.john P.
Le client n'a pas laissé de commentaire.Kimberly W.
Staff very helpfulLawrence R.
Stop lying to customers when they rent a uhaul scammers they try to the most money from you and always ask you first thing you bring it back the vechile is the gas right the way you took it etc.I would try not to get a uhaul again if possible,they need to be honest about what they tell you not lie to you in person.Michael D.
Excellent service. There was a brief wait when we arrived, which I could have avoided using online check-in. That said, I inquired about changing vehicles and the manager was very accommodating and very helpful. Excellent experience.Timothy O.
Le client n'a pas laissé de commentaire.Rosemary F.
Le client n'a pas laissé de commentaire.Jennifer K.
The rental process was very easy.Terry W.
I sent a message to someone yesterday i was over charged for this rental not happy may go elsewhere and i use this company alot unrealChristopher D.
Le client n'a pas laissé de commentaire.Brianda V.
Avoid delayed. Don't make people wait for longer time Train staff to perform their job efficiently Record correct fuel reading by validating what's in the vehicleRiyajahamad L.
They tried to charge me $1 000 for an auto transport that I had returned the previous day. When I dropped it off, I made extra sure to get as much confirmation as possible that they have â€˜received' it as far as their system goes. They just kept waving me away. Surprise surprise the next day they couldn't find their own equipment and tried to blame me.Amelia I.
Excellent and friendly, professional serviceGeorge G.
Le client n'a pas laissé de commentaire.cathy S.
Le client n'a pas laissé de commentaire.Trent B.
Le client n'a pas laissé de commentaire.Matthew G.
My arms and neck still hurt for holding the wheel so tight. I understand there was wind but I shouldn't had to hold the wheel as hard as I did.La Rue V.
Cori did a wonderful job with the check in/out process. She was able to assist us while figuring out an issue with another customer. Great multitasking skills.Tasha C.
Le client n'a pas laissé de commentaire.aziz E.
We started off the rental of the truck by being greeted with poor customer service. This was on the part of who I know now was the assistant manager and his employee. These two had more interests of their own besides helping us, the customer, in a timely manner. We finally were able I get out with the truck we needed. From the start we had an alternate contact listed as the driver which is allowed. I will be completely honest and say the truck was in fact returned with couches and trash in the back of the truck which is the last thing we would of thought from the persons we were allowing to be the driver and return the truck. Shortly after the truck was returned I received a receipt with the expected amount we thought we would pay. 3 hours pass by and we receive another receipt with an extra $400 tacked onto that original amount. I immediately called the store or what I thought was the store and went to a call center instead that gave us a 10 minute time frame for a call back that ended up being returned 35 minutes later. I asked them about the cleaning charge and the were able to confirm it was because there's items left. Advised I would be there immediately to clean the truck and remove the items. She said to let someone know at the store since she was just at a call center. When I got to the store itself I was confronted by the same manager that had better things to do previously. I calmly explained everything I just did about the items left and how I was there to clean the truck. He said the items were removed from the truck hours ago and that then began to start getting loud with me about they don't refund cleaning fees because it is the fault of the renter. I explained I am not the type of person to not clean a truck especially leave items in it. We also came as soon as we got the 2nd receipt with the added charge. It was in fact the driver we had trusted. I asked if they tried calling us before they charged such a significant fee. He said the manager that wasn't there tried calling earlier and I explained I didn't receive any calls. He continued arguing with me and finally asked if I would like to talk to the manager himself. He called him and explained everything from his side, how stuff was left and we want a refund for for the cleaning fee. I told them I would of cleaned the truck personally and removed the items right away if I was called. After several back and forth the manager agreed to refund $300 of the $400 if I removed the couches left. From the start I told them it was my goal to fully clean and remove these items. I was upset with the whole experience because of the lack of support given initially and the amount we were refunded. This is because it was the manager himself that stated to the assistant he did not call me after they found the items left and they didn't even see it upon the initial check. It was in fact another renter that found the stuff which tells me they didn't even check the truck in properly at first. That would also be the reason for the several hour delay between the two different receipts.Robert H.
Le client n'a pas laissé de commentaire.Brian M.
Le client n'a pas laissé de commentaire.ADAM C.
Le client n'a pas laissé de commentaire.Kristina F.
Hire people that have brain get new ntrucksJOHNJOSEPH JR P.
Le client n'a pas laissé de commentaire.William M.
Le client n'a pas laissé de commentaire.Rory O.
The explanation of the bill was not clearMarty F.
Le client n'a pas laissé de commentaire.Regina V.
Le client n'a pas laissé de commentaire.Kimberly H.
Le client n'a pas laissé de commentaire.Andrew W.
Le client n'a pas laissé de commentaire.Angel A.
arianna was the most pleasant knowledgable staff person and she needs a raise. We struggled for over and hour at the 157 Saratoga St location and she and her co worker helped us continue our day and got us a rental i cant say enough about Arriana and her co worker. They saved the day. I will recommend the Ontario St location in Cohoes, NYStephanie W.
Le client n'a pas laissé de commentaire.Farley J.
Le client n'a pas laissé de commentaire.Jahteek B.
Le client n'a pas laissé de commentaire.Steve B.
It makes the process of renting a truck really convenient.Lourdes C.
Thanks for customer service always friendlyali R.
Super friendly and very helpful!!Bradley R.
There were items left in the back of the vehicle (two long metal poles) and up front in the passenger area. When I checked in there was only one person at the front trying to assist a longggg line of people by himself. It was 8am on a Saturday which is a popular moving time, there should have been more associates helping at the front. Also when I checked in, the associate overlooked the fact that I had pre-purchased a mattress cover. I was so focused on getting the truck I also forgot. But it should have been caught and given to me at the time the keys were handed to me.Andrea M.
Took :40 to get checked in & depart with trailer. Utility trailer hitch was rusty and took employee a long time finagling with it in order for it to fit over the hitch ball. Rims/wheels were pretty rusty.Scott Z.
The check in and check out process was fast and easy.Jim W.
Check the tires on the trailer to make sure that they aren't flat.colleen M.
Make sure they put the equipment on truck rightTroy C.
Le client n'a pas laissé de commentaire.Lisa J. | Expérience générale
If I could rate 0 star from day one I would!nicole p. | Expérience générale
Staff in general is not always accommodating when doing truck rental. The process is clunky at best. He storage unit was fine.Mary S. | Expérience générale
Le client n'a pas laissé de commentaire.TYSHANEM W. | Premières impressions
Le client n'a pas laissé de commentaire.Dakota M. | Online Move In
Le client n'a pas laissé de commentaire.jasmine s. | Expérience générale
Le client n'a pas laissé de commentaire.Dakota M. | Online Move In
Le client n'a pas laissé de commentaire.Madison B. | Premières impressions
Le client n'a pas laissé de commentaire.doreen d. | Premières impressions
Robinson rented me a truck that has ice on the windshield, which I had to get someone to clean off, but worse, there was ice and snow on the cube box of the truck! Which came off and could have damaged someone's vehicle, or injured someone! The truck was not set up for return correctly as I clearly stated one way, to get a free month of storage at the Cohoes location. The fact your mobile app does not allow to change drop off locations is not convenient or helpful at all! I had to call in several times to clarify about the drop off.Scott S. | Premières impressions
Le client n'a pas laissé de commentaire.James M. | Premières impressions
I wish there bigger spaces available.KERI K. | Premières impressions
Le client n'a pas laissé de commentaire.julia R. | Premières impressions
I was happy with the placecatherine i. | Expérience générale
Le client n'a pas laissé de commentaire.Amy P. | Expérience générale
Only reason I am rating it BELOW AVERAFE IS THE MONTH OF OCTOBER MY MOM PASSED AWAY SO I WAS OUTTA TOWN UNTIL OCT26TH . I KEPT IN CONTACT WITH CORPORATE SO I DIDN'T GET SLAMMED WITH OUTRAGEOUS LATE FEES AND I WAS TOLD SHE WOULD NOTE MY EMERGENCY OUTTA TOWN AND GUESS WHAT???? I GOT HIT WITH A MONTHLY PAYMENT OF $144 FOR A $64 STORAGE UNIT... I AM NOT VERY PLEASED AT ALL.. THIS IS NOT GOOD BUSINESS AT ALL. I HAD A DEATH AND BURIED MY MOM THEN JAD TO GO TO BUFFALO TO TAKE CARE OF HER HOUSE TO PUT IT ON THE MARKET. THANKS FOR NOTHING I WAS OVERSHELNEX AS IT WAS AND YOU MADE IT WORSE FOR ME IN NOVEMBER BECAUSE I DIDN'T HAVE THE $$ TO THROW AWAY .Michelle J. | Expérience générale
Le client n'a pas laissé de commentaire.dreamer p. | Expérience générale
Le client n'a pas laissé de commentaire.john j. | Expérience générale
Was not refunded anything !!!Julie S. | Expérience générale
Le client n'a pas laissé de commentaire.Richard M. | Expérience générale
Le client n'a pas laissé de commentaire.Scott S. | Expérience générale
Le client n'a pas laissé de commentaire.Diana R. | Premières impressions
Very goodMichele f. | Premières impressions
Le client n'a pas laissé de commentaire.michael s. | Premières impressions
Le client n'a pas laissé de commentaire.William D. | Premières impressions
Very happyROBERT F. | Expérience générale
Le client n'a pas laissé de commentaire.Taylor C. | Expérience générale
All was well. The only "issue" that I thought might be handled better has to do with calling the location by phone. I had a very difficult time getting through to the service center there on Ontario street. Almost impossible to call and reach someone there.JOHN THOMAS P. | Expérience générale
Le client n'a pas laissé de commentaire.LUISA R. | Expérience générale
Extremely helpful staff worked through an issue with my reservation quickly.Timothy L. | Premières impressions
We rented over a year and we would choose you again thank you for all you have donewalter k. | Expérience générale
The entire staff at U-haul Cohoes has been fantastic. Professional, knowledgeable and extremely helpful. Aziz, Ian and every associate I have interacted with have alleviated so much stress generally associated with moving and storage. Thank you. This is my U-haul location choice for all future business.Dorje M. | Premières impressions
Was not told storage room was raised, about 10 feet in the air before renting unit. Mobile stairs had to be placed, you'd unlock the door, then have to move the stairs out of the way to open the door, then move the stairs back. Unit had a huge beam and lots of wires running through it. Glad I was storing boxes and not bigger items. / Removed items from locker after hours. Called next day to close out. Direct Deposit was not stopped. Called to have stopped. Monies were withdrawn. Called to get refund. Six days later money had not been returned. Had to call again. I believe my issue has now been resolved. I hope. After 3 phone calls and being on hold 20 minutes each time I am not thrilled about this experience. I will still use this site again. I just wasn't thrilled with this time.Jennifer F. | Expérience générale
Hello, I hate to write negative reviews but feel like feedback would be helpful. I rented a UHaul truck from NYC to Uhaul Cohoes. The representative on the phone told me I could use their climate controlled storage with one month free. She said the unit was on the ground floor. The unit i received was not only on the second floor but it was only accessible by these mobil "staircases". The staircase was falling apart and had no railing at the top which was extremely dangerous. To add, the unit was probably 90 degrees inside. I was looking forward to a nice convenient end to the moving trip but this was pretty unfortunate. Thought it would help to share. Mercicainaaan l. | Premières impressions
Le client n'a pas laissé de commentaire.CHRISTY M. | Expérience générale
When I rented my unit I was told there were stairs. I was NOT told that the stairs were on wheels, weight at least 25-30 pounds & are the most wobbly, narrow, unsafe, unsecure stairs ever. No way these stairs should be in the building. Scary. Further, after you push the extremely heavy stairs into place and unlock your unit, you can't open the door to the unit. The bars at the top of the stairs are in the way, so you have to drag the stairs away again, open the door and then drag the stairs back into place. And my unit was on the end behind a corner. So no pushing the stairs right up to my unit. I had to navigate a tight corner. Every trip to my storage unit was a nightmare.liz s. | Expérience générale
Uhaul has gone downhill the workers have no clue what there doing prices always different and never have what you need when needed or gotta travel to get something and you dont get credit for nothingbilly w. | Expérience générale
Very efficient.dennis s. | Expérience générale
Possibly the easiest part of our moving experienceDavid V. | Expérience générale
Overall it was not a delightful experience, the person who helped me register was very perfunctory.Shuheng W. | Premières impressions
Great people, very helpful and nice !justine b. | Premières impressions
ijeffrey g. | Expérience générale
Staff were great in assisting their customers. One person in particular.miguel r. | Expérience générale
Key card didnt work - had to use code, unit was not size ordered, had to use wheeled stairs to access - scary!, had pipes through it, visible water damage after, all items covered in mouse poop.Erin S. | Expérience générale
The balance due for the storage account never shows up online until its due and then a $15 late charge gets added to the account. My storage unit was locked up by the facility even though I paid. AwfuBrittany P. | Expérience générale
Would not recommend getting a storage unit here that slap you with late fees with little to no grace period and then they put locks on your storage and forget to take it off for a month lazy employeesJason F. | Expérience générale
The staff is AMAZING, so very helpful. My only complaint is that sometimes they are understaffed. They work hard to give great customer service. Sometimes they need additional people there.Lee Ann H. | Expérience générale
I have 3 units with you guys. You increased price in cohoes without saying anything. Regional manager Ben said i could go back to old price, ian said it would be completed and it wasnt.closingallunitsMICHAEL K. | Expérience générale
Well keptSandra R. | Expérience générale
In the entire month of use in the storage unit I was never able to access the place 24/ 7 like indicated. Didn't even receive A card to get into the place until about a week before I exited. Fix itpenny r. | Expérience générale
The sales person was really helpful and quick.Morteza H. | Réservation
Made me wait 20 minutes for help and then my card to get into my storage unit wouldn't work and to be honest still doesn't work not very happyRichard C. | Réservation
You helped me very much. I have already told individuals of your hospitalityshirley c. | Expérience générale
First my move out date is listed at 5/2/2018 when in fact I moved my stuff out 3 weeks prior to this date. I was then charged 2 late fees after my stuff was already out of the unit.MICHEAUDE C. | Expérience générale
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