Évaluations des clients U-Haul Moving & Storage of Cohoes

I originally reserved at another location in Troy and when I arrived they had no trucks. They told me U-Haul would send me a text the day before telling me where to pick up the truck, but I received no communication. We were then sent to the Cohoes location.This was annoying and wasted our time. We should have received more instruction on operating the truck. I could not adjust the mirrors.

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Truck was filthy!!!!! Food on the floor. Cigarette ashes everywhere. Over 111,000 miles on the truck. Check engine light was on the whole time and the truck almost broke down several times. Don't use this location!!!

Washed the inside myself, Clorox wipes were filthy!!!! No power in vehicle, mileage and gas amounts were all off on initial paperwork. Check engine light was on. And service was horrible!!! VERY UNHAPPY!!!!

Overcharged me when I bought the uhaul back the same day

Transaction was made easy by the staff .. very helpful

Excellent staff when picking up and dropping off! Process was smooth and quick.

My experience with this u-Haul company was perfect. Thank you

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6 people in front of me in line and 15 people behind me in line. One person at the check in desk, what a hot mess. Same as a month ago when I rented a car trailer. Whats the point of doing the precheck and filling all the info out ahead of time to wait 45 minutes in line? Next time I will look for another way.

Paid for dolly that wasn't provided, uhaul was not cleaned

Needs new wiper blades

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Was in a bind needed truck a hour longer and was told no

The truck cab could have been cleaner but the service was good. The associates made the process easy and quick which was a big help to make my move more efficient.

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The interior of the truck was dirty, so it could be cleaned next time.

Donish was nice and Aziz was helpful but combative. Trying to call this location prior to pickup was hell no one answers phone. There was some issues with our rental and Aziz helped with the issue but again- but a little combative

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Excellent service.

Keep doing what you're doing, I have no negative comments ~

Add more employees, sometimes long hold time until a customer service representative available.

Service was great, quick and easy.

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Uhaul scams the fuck out their customers.

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Wait times in line could be quicker. The last two times I rented I waited in line for over 20 minutes

One worker, not the one waiting on me, but right behind the counter was not wearing a mask. The person waiting on me was wearing his mask and could not have been more helpful.

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This location staff is amazing and nice I hope all locations have like this professional workers

Staff was wonderful.

Best transaction ever!!!

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VERY GOOD SERVICE

Truck was very dirty on the inside and was not cleaned at all. Even the basic things such as candy wrappers were just laying on the floor and behind the seats. For the price and in today's world you would think this would have been priority.

I liked it here and I recommended it to my friends and family.

Very good service here I like it and I recommended it to my friends and family thank you.

Cigarette smell throughout the rental. Cigarette butts and ash in the ashtray, floor and in the box. Truck wasn't swept out before our rental. Right rear tire wasn't holding air, had to stop about 5 times for air in the tire... which delayed me from moving in in time to drop the truck in Lee Mass on the correct day. Ended up having to rent the truck for an additional day because of multiple stops for air! Truck wasn't entered as being returned... which uhaul called me multiple times asking if I was planning on returning it. The pickup location was ok, they deal with a lot of shit there from customers, but do their best. The drop off location was in a good spot, but think the lot needs to be paved... I bottomed out the suspension twice with no load in the back due to deep and wide holes all over the drive way.

Great Service

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I was charged for a dolly that was never given to me. While I did mention this to the staff while check out was happening the 7 dollars was still charged. While it was not a big amount this should be refunded specially because I did call u haul and they added a note that needed to be considered during checkout otherwise the staff were awesome and the experience was phenomenal .I will still go back but will be careful of this.

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The guy barely talked to me when i dropped it off. Just messed around on his phone. No greeting, not friendly, then told me the charge. Very poor customer service and people skills in general.

Check-in experience took a long time. Attendent who checked me in did not have a mask on. Attendent who checked me in was more interested in responded to text messages on his phone then finalizing my paperwork.

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Stop overcharging people for dropping off the truck after business hours. I had to go out of my way to gas it back up and was 15 minutes late and charged an extra $20. Crooks

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My reservation and confirmations all said 8am pick up, well we arrived at 7:55 to find a sign on the door that they don't open until 9am😡 so we wait... two people showed up at 9:08 and not wearing a mask! I was first in line and had to wait another 5 minutes or more for the computers to be logged on! Then after I checked out I was asked to wait while they helped the other 10 people or more in line then they would come out to hook up the trailer! I told him no thanks we got it. I did not want him next to us with no mask on. Well as we were connecting the chains on the hitch he came out and got right in my husbands face to take over connecting the chains and taking a picture of the hook up. Then also expected me to be back at three hours and not the four because my rental was 8-12! I said no we needed the four hours then I'd return it and we left. Well we were back s as t least 20 minutes early and not to my surprise he walked in no mask again and out to the trailer again getting in my husbands face to disconnect the trailer. Which my husband was almost done. We know how to do it. But for him to be so up close with no mask on or in site! I am beyond upset and will be contacting the department of health and have photographs!

No issues whatsoever!

Excellent customer service they are very well trained

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Check engine light was on in the truck, ordered a hand cart that I was told was on the truck. It wasn't. Had to double back to go get it. Asked to be refunded mileage, was told I would be then still got charged full price and had to ask again to be refunded mileage.

I wanted to let you know that the Representatives behind the desk I interacted with, were very helpful And professional.

Drop off was quick with no problem.

Truck had a nasty shake when empty. Less noticeable when loaded. Could be either the king pins going bad or the fact that the truck had mismatched rear duels.

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I was greeted and treated like a gentleman from start to finish !

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I'm still trying to resolve a billing issue with them though. I was charged for two days when I only had the truck for one. I returned it at 8 pm on the day I got it but could not use the autocheck-in because they had an incorrect phone number for me so I could not receive the security code. I tried to correct it when I picked up the truck but it did not get corrected for some reason.

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We rented the one bedroom truck which does not come with a ramp. If it did, our experience would have been even more perfect! Thanks for the good service.

Good service and friendly employees that are dedicated to customer service

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Really good service

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Easy access, great service and good people.

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I chose mobile pick up, but the truck I rent were not ready for me. It was late at night, I called customer services for 2 hours. Horrible

I made a reservation online to pick up my truck at 8am, but was not able to get it until 11am. I had to wait for the store to open, and then wait in line for two hours. It was very unpleasant.

Everything! Worst experience hands down!

I was actually quite pleased. I haven't done business with U-Haul in years due to faulty equipment/vehicles and inconsiderate staffing. I CAN HAPPILY SAY MY EXPERIENCE THIS TIME LEFT ME RATHER SPEECHLESS, and from ME? That's saying something! Thank you so very much!

Perfecto ! Great customer service !

Waiting in line for 2 hours after getting to the cohoes location 20 minutes before opening. Location was not clean. Time booked over the phone for an incorrect time as the store didn't open at original pick up time. Didn't have the truck size I reserved. Was told I'd be refunded a certain amount but than charged more than that refunded amount . Not happy with my rental.

Reservation was set for online pickup at 8.00AM. I had to wait until the office opened as for some reason it was changed to hand transfer. I lost valuable time

Truck was disgusting not clean at all front or back ...i got the runaround let me reserve a truck they didn't even have then charged me for gas I never used wont return my money terrible exoerience

The phone check in process took longer than counter. I still had to go inside, stand in line and wait for the keys so nothing was saved. The website was ladened with unnecessarily flashy but form never beats function. The local wifi for uhaul didn't work either so I paid for the data of this flashy non functional site. Overall the attempt to make it "easier" made the experience go from bad to even worse.

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All good

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No communication from the service person on site. All he did was grunt when I asked him questions. Was disappointed I returned vechile a day early and UHaul rep. would not even answer me if I could get a break on the original amount since returned early. Ruined what started out as a good experience.

We had reserved a furniture dolly and furniture pads online and when we picked up our truck, there were no more furniture dollies or furniture pads left. Our preferred pick up and drop off location was Plank Road Clifton Park. When I spoke to the woman who told me that they had to change our pick up/drop off location to Ontario street Cohoes, she mentioned that Uhaul could refund us the mileage difference between Plank Road and Ontario Street. Upon picking up the Uhaul at Ontario Street Cohoes we asked about this refund and they said they could not do this for us. We were very disappointed that we did not have the furniture dolly that we had reserved and also that our drop off location was now much further than we had anticipated.

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