Évaluations des clients U-Haul Moving & Storage of Cohoes

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Cohoes

Cote générale :

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PAULFOX S.
Évaluation :

I originally reserved at another location in Troy and when I arrived they had no trucks. They told me U-Haul would send me a text the day before telling me where to pick up the truck, but I received no communication. We were then sent to the Cohoes location.This was annoying and wasted our time. We should have received more instruction on operating the truck. I could not adjust the mirrors.

Zoraida Q.
Évaluation :

Le client n'a pas laissé de commentaire.

chris B.
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Le client n'a pas laissé de commentaire.

Brennan W.
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Le client n'a pas laissé de commentaire.

DIANE G.
Évaluation :

Truck was filthy!!!!! Food on the floor. Cigarette ashes everywhere. Over 111,000 miles on the truck. Check engine light was on the whole time and the truck almost broke down several times. Don't use this location!!!

Jennifer J.
Évaluation :

Washed the inside myself, Clorox wipes were filthy!!!! No power in vehicle, mileage and gas amounts were all off on initial paperwork. Check engine light was on. And service was horrible!!! VERY UNHAPPY!!!!

LATONIAS S.
Évaluation :

Overcharged me when I bought the uhaul back the same day

SHELLYMARIE A.
Évaluation :

Transaction was made easy by the staff .. very helpful

Louis C.
Évaluation :

Excellent staff when picking up and dropping off! Process was smooth and quick.

EILEEN B.
Évaluation :

My experience with this u-Haul company was perfect. Thank you

Jose G.
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Le client n'a pas laissé de commentaire.

Jorge B.
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Le client n'a pas laissé de commentaire.

Walter B.
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Le client n'a pas laissé de commentaire.

Marsha M.
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Le client n'a pas laissé de commentaire.

Barry L.
Évaluation :

6 people in front of me in line and 15 people behind me in line. One person at the check in desk, what a hot mess. Same as a month ago when I rented a car trailer. Whats the point of doing the precheck and filling all the info out ahead of time to wait 45 minutes in line? Next time I will look for another way.

Joshua I.
Évaluation :

Paid for dolly that wasn't provided, uhaul was not cleaned

THOMASE B.
Évaluation :

Needs new wiper blades

FREDA O.
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Le client n'a pas laissé de commentaire.

LATONIAS S.
Évaluation :

Was in a bind needed truck a hour longer and was told no

Kelene W.
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The truck cab could have been cleaner but the service was good. The associates made the process easy and quick which was a big help to make my move more efficient.

ALEXANDRA B.
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Le client n'a pas laissé de commentaire.

Christopher G.
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The interior of the truck was dirty, so it could be cleaned next time.

bruce F.
Évaluation :

Donish was nice and Aziz was helpful but combative. Trying to call this location prior to pickup was hell no one answers phone. There was some issues with our rental and Aziz helped with the issue but again- but a little combative

LOURDES C.
Évaluation :

Le client n'a pas laissé de commentaire.

malcolm S.
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Le client n'a pas laissé de commentaire.

Haven B.
Évaluation :

Excellent service.

TONIM C.
Évaluation :

Keep doing what you're doing, I have no negative comments ~

KARLICHERI S.
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Add more employees, sometimes long hold time until a customer service representative available.

Zoraida Q.
Évaluation :

Service was great, quick and easy.

LAURENM D.
Évaluation :

Le client n'a pas laissé de commentaire.

Schuyler S.
Évaluation :

Uhaul scams the fuck out their customers.

Melissa J.
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Le client n'a pas laissé de commentaire.

Anthony G.
Évaluation :

Wait times in line could be quicker. The last two times I rented I waited in line for over 20 minutes

ROBERTJ N.
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One worker, not the one waiting on me, but right behind the counter was not wearing a mask. The person waiting on me was wearing his mask and could not have been more helpful.

RONALDA B.
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Le client n'a pas laissé de commentaire.

Muhammad I.
Évaluation :

This location staff is amazing and nice I hope all locations have like this professional workers

Nicholas T.
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Staff was wonderful.

Patrick K.
Évaluation :

Best transaction ever!!!

JUSTINM G.
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Le client n'a pas laissé de commentaire.

christinia M.
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Le client n'a pas laissé de commentaire.

Gary A.
Évaluation :

VERY GOOD SERVICE

MICHAELR B.
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Truck was very dirty on the inside and was not cleaned at all. Even the basic things such as candy wrappers were just laying on the floor and behind the seats. For the price and in today's world you would think this would have been priority.

SHAMILA H.
Évaluation :

I liked it here and I recommended it to my friends and family.

SHAMILA H.
Évaluation :

Very good service here I like it and I recommended it to my friends and family thank you.

Mathias J.
Évaluation :

Cigarette smell throughout the rental. Cigarette butts and ash in the ashtray, floor and in the box. Truck wasn't swept out before our rental. Right rear tire wasn't holding air, had to stop about 5 times for air in the tire... which delayed me from moving in in time to drop the truck in Lee Mass on the correct day. Ended up having to rent the truck for an additional day because of multiple stops for air! Truck wasn't entered as being returned... which uhaul called me multiple times asking if I was planning on returning it. The pickup location was ok, they deal with a lot of shit there from customers, but do their best. The drop off location was in a good spot, but think the lot needs to be paved... I bottomed out the suspension twice with no load in the back due to deep and wide holes all over the drive way.

Fritz B.
Évaluation :

Great Service

VASYL H.
Évaluation :

Le client n'a pas laissé de commentaire.

Johnson S.
Évaluation :

I was charged for a dolly that was never given to me. While I did mention this to the staff while check out was happening the 7 dollars was still charged. While it was not a big amount this should be refunded specially because I did call u haul and they added a note that needed to be considered during checkout otherwise the staff were awesome and the experience was phenomenal .I will still go back but will be careful of this.

Fritz B.
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Le client n'a pas laissé de commentaire.

THOMASGORDON H.
Évaluation :

Le client n'a pas laissé de commentaire.

Dayna D.
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The guy barely talked to me when i dropped it off. Just messed around on his phone. No greeting, not friendly, then told me the charge. Very poor customer service and people skills in general.

Stephen R.
Évaluation :

Check-in experience took a long time. Attendent who checked me in did not have a mask on. Attendent who checked me in was more interested in responded to text messages on his phone then finalizing my paperwork.

tico V.
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Le client n'a pas laissé de commentaire.

MICHAELCHRISTOPH B.
Évaluation :

Stop overcharging people for dropping off the truck after business hours. I had to go out of my way to gas it back up and was 15 minutes late and charged an extra $20. Crooks

Radoslaw W.
Évaluation :

Le client n'a pas laissé de commentaire.

Jody B.
Évaluation :

My reservation and confirmations all said 8am pick up, well we arrived at 7:55 to find a sign on the door that they don't open until 9am😡 so we wait... two people showed up at 9:08 and not wearing a mask! I was first in line and had to wait another 5 minutes or more for the computers to be logged on! Then after I checked out I was asked to wait while they helped the other 10 people or more in line then they would come out to hook up the trailer! I told him no thanks we got it. I did not want him next to us with no mask on. Well as we were connecting the chains on the hitch he came out and got right in my husbands face to take over connecting the chains and taking a picture of the hook up. Then also expected me to be back at three hours and not the four because my rental was 8-12! I said no we needed the four hours then I'd return it and we left. Well we were back s as t least 20 minutes early and not to my surprise he walked in no mask again and out to the trailer again getting in my husbands face to disconnect the trailer. Which my husband was almost done. We know how to do it. But for him to be so up close with no mask on or in site! I am beyond upset and will be contacting the department of health and have photographs!

PAULAR W.
Évaluation :

No issues whatsoever!

Dorje M. | Premières impressions |
Évaluation :

The entire staff at U-haul Cohoes has been fantastic. Professional, knowledgeable and extremely helpful. Aziz, Ian and every associate I have interacted with have alleviated so much stress generally associated with moving and storage. Thank you. This is my U-haul location choice for all future business.

J N.
Évaluation :

Excellent customer service they are very well trained

Robert V.
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Le client n'a pas laissé de commentaire.

John C.
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Le client n'a pas laissé de commentaire.

Travis C.
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Le client n'a pas laissé de commentaire.

MARGARET B.
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Le client n'a pas laissé de commentaire.

Jennafer T.
Évaluation :

Check engine light was on in the truck, ordered a hand cart that I was told was on the truck. It wasn't. Had to double back to go get it. Asked to be refunded mileage, was told I would be then still got charged full price and had to ask again to be refunded mileage.

GAYLA R.
Évaluation :

I wanted to let you know that the Representatives behind the desk I interacted with, were very helpful And professional.

MARKRICHARD H.
Évaluation :

Drop off was quick with no problem.

Jennifer F. | Expérience générale |
Évaluation :

Was not told storage room was raised, about 10 feet in the air before renting unit. Mobile stairs had to be placed, you'd unlock the door, then have to move the stairs out of the way to open the door, then move the stairs back. Unit had a huge beam and lots of wires running through it. Glad I was storing boxes and not bigger items. / Removed items from locker after hours. Called next day to close out. Direct Deposit was not stopped. Called to have stopped. Monies were withdrawn. Called to get refund. Six days later money had not been returned. Had to call again. I believe my issue has now been resolved. I hope. After 3 phone calls and being on hold 20 minutes each time I am not thrilled about this experience. I will still use this site again. I just wasn't thrilled with this time.

Jason S.
Évaluation :

Truck had a nasty shake when empty. Less noticeable when loaded. Could be either the king pins going bad or the fact that the truck had mismatched rear duels.

Evelyn R.
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Le client n'a pas laissé de commentaire.

Kenneth E.
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Le client n'a pas laissé de commentaire.

Renee O.
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Le client n'a pas laissé de commentaire.

EDWARDARTHUR S.
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I was greeted and treated like a gentleman from start to finish !

Anthony C.
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Le client n'a pas laissé de commentaire.

ROBINA D.
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Le client n'a pas laissé de commentaire.

JOHNN JR C.
Évaluation :

I'm still trying to resolve a billing issue with them though. I was charged for two days when I only had the truck for one. I returned it at 8 pm on the day I got it but could not use the autocheck-in because they had an incorrect phone number for me so I could not receive the security code. I tried to correct it when I picked up the truck but it did not get corrected for some reason.

MARYELLEN P.
Évaluation :

Le client n'a pas laissé de commentaire.

Ry F.
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We rented the one bedroom truck which does not come with a ramp. If it did, our experience would have been even more perfect! Thanks for the good service.

KEVING B.
Évaluation :

Good service and friendly employees that are dedicated to customer service

COLLEENM W.
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Le client n'a pas laissé de commentaire.

Ramesh R.
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Le client n'a pas laissé de commentaire.

William B.
Évaluation :

Le client n'a pas laissé de commentaire.

SHAMILA H.
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Really good service

MICHAELP B.
Évaluation :

Le client n'a pas laissé de commentaire.

SILVIO H.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHNWILLIAM A.
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Easy access, great service and good people.

Catelyn F.
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Le client n'a pas laissé de commentaire.

LIU Z.
Évaluation :

I chose mobile pick up, but the truck I rent were not ready for me. It was late at night, I called customer services for 2 hours. Horrible

CHRISTOPHERKEVIN C.
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I made a reservation online to pick up my truck at 8am, but was not able to get it until 11am. I had to wait for the store to open, and then wait in line for two hours. It was very unpleasant.

Ryan S.
Évaluation :

Everything! Worst experience hands down!

DAWNM L.
Évaluation :

I was actually quite pleased. I haven't done business with U-Haul in years due to faulty equipment/vehicles and inconsiderate staffing. I CAN HAPPILY SAY MY EXPERIENCE THIS TIME LEFT ME RATHER SPEECHLESS, and from ME? That's saying something! Thank you so very much!

WARRENRAY P.
Évaluation :

Perfecto ! Great customer service !

JENNAMARIA T.
Évaluation :

Waiting in line for 2 hours after getting to the cohoes location 20 minutes before opening. Location was not clean. Time booked over the phone for an incorrect time as the store didn't open at original pick up time. Didn't have the truck size I reserved. Was told I'd be refunded a certain amount but than charged more than that refunded amount . Not happy with my rental.

NIKOLAYPETROV I.
Évaluation :

Reservation was set for online pickup at 8.00AM. I had to wait until the office opened as for some reason it was changed to hand transfer. I lost valuable time

Paul S.
Évaluation :

Truck was disgusting not clean at all front or back ...i got the runaround let me reserve a truck they didn't even have then charged me for gas I never used wont return my money terrible exoerience

Christopher L.
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The phone check in process took longer than counter. I still had to go inside, stand in line and wait for the keys so nothing was saved. The website was ladened with unnecessarily flashy but form never beats function. The local wifi for uhaul didn't work either so I paid for the data of this flashy non functional site. Overall the attempt to make it "easier" made the experience go from bad to even worse.

JAMESFREDERICK M.
Évaluation :

Le client n'a pas laissé de commentaire.

Emily C.
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Le client n'a pas laissé de commentaire.

SHAMILA H.
Évaluation :

All good

PAULHENRY B.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHNR P.
Évaluation :

Le client n'a pas laissé de commentaire.

daniel V.
Évaluation :

No communication from the service person on site. All he did was grunt when I asked him questions. Was disappointed I returned vechile a day early and UHaul rep. would not even answer me if I could get a break on the original amount since returned early. Ruined what started out as a good experience.

Andrew E.
Évaluation :

We had reserved a furniture dolly and furniture pads online and when we picked up our truck, there were no more furniture dollies or furniture pads left. Our preferred pick up and drop off location was Plank Road Clifton Park. When I spoke to the woman who told me that they had to change our pick up/drop off location to Ontario street Cohoes, she mentioned that Uhaul could refund us the mileage difference between Plank Road and Ontario Street. Upon picking up the Uhaul at Ontario Street Cohoes we asked about this refund and they said they could not do this for us. We were very disappointed that we did not have the furniture dolly that we had reserved and also that our drop off location was now much further than we had anticipated.

cainaaan l. | Premières impressions |
Évaluation :

Hello, I hate to write negative reviews but feel like feedback would be helpful. I rented a UHaul truck from NYC to Uhaul Cohoes. The representative on the phone told me I could use their climate controlled storage with one month free. She said the unit was on the ground floor. The unit i received was not only on the second floor but it was only accessible by these mobil "staircases". The staircase was falling apart and had no railing at the top which was extremely dangerous. To add, the unit was probably 90 degrees inside. I was looking forward to a nice convenient end to the moving trip but this was pretty unfortunate. Thought it would help to share. Thank you

CHRISTY M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

liz s. | Expérience générale |
Évaluation :

When I rented my unit I was told there were stairs. I was NOT told that the stairs were on wheels, weight at least 25-30 pounds & are the most wobbly, narrow, unsafe, unsecure stairs ever. No way these stairs should be in the building. Scary. Further, after you push the extremely heavy stairs into place and unlock your unit, you can't open the door to the unit. The bars at the top of the stairs are in the way, so you have to drag the stairs away again, open the door and then drag the stairs back into place. And my unit was on the end behind a corner. So no pushing the stairs right up to my unit. I had to navigate a tight corner. Every trip to my storage unit was a nightmare.

billy w. | Expérience générale |
Évaluation :

Uhaul has gone downhill the workers have no clue what there doing prices always different and never have what you need when needed or gotta travel to get something and you dont get credit for nothing

dennis s. | Expérience générale |
Évaluation :

Very efficient.

David V. | Expérience générale |
Évaluation :

Possibly the easiest part of our moving experience

Shuheng W. | Premières impressions |
Évaluation :

Overall it was not a delightful experience, the person who helped me register was very perfunctory.

justine b. | Premières impressions |
Évaluation :

Great people, very helpful and nice !

jeffrey g. | Expérience générale |
Évaluation :

i

miguel r. | Expérience générale |
Évaluation :

Staff were great in assisting their customers. One person in particular.

Erin S. | Expérience générale |
Évaluation :

Key card didnt work - had to use code, unit was not size ordered, had to use wheeled stairs to access - scary!, had pipes through it, visible water damage after, all items covered in mouse poop.

Brittany P. | Expérience générale |
Évaluation :

The balance due for the storage account never shows up online until its due and then a $15 late charge gets added to the account. My storage unit was locked up by the facility even though I paid. Awfu

Jason F. | Expérience générale |
Évaluation :

Would not recommend getting a storage unit here that slap you with late fees with little to no grace period and then they put locks on your storage and forget to take it off for a month lazy employees

Lee Ann H. | Expérience générale |
Évaluation :

The staff is AMAZING, so very helpful. My only complaint is that sometimes they are understaffed. They work hard to give great customer service. Sometimes they need additional people there.

MICHAEL K. | Expérience générale |
Évaluation :

I have 3 units with you guys. You increased price in cohoes without saying anything. Regional manager Ben said i could go back to old price, ian said it would be completed and it wasnt.closingallunits

Sandra R. | Expérience générale |
Évaluation :

Well kept

penny r. | Expérience générale |
Évaluation :

In the entire month of use in the storage unit I was never able to access the place 24/ 7 like indicated. Didn’t even receive A card to get into the place until about a week before I exited. Fix it

Morteza H. | Réservation |
Évaluation :

The sales person was really helpful and quick.

Richard C. | Réservation |
Évaluation :

Made me wait 20 minutes for help and then my card to get into my storage unit wouldn't work and to be honest still doesn't work not very happy

shirley c. | Expérience générale |
Évaluation :

You helped me very much. I have already told individuals of your hospitality

MICHEAUDE C. | Expérience générale |
Évaluation :

First my move out date is listed at 5/2/2018 when in fact I moved my stuff out 3 weeks prior to this date. I was then charged 2 late fees after my stuff was already out of the unit.

Non reviews have been submitted for this location.

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