Customer Reviews for U-Haul Moving & Storage of College Park

4 208 évaluations

5400 Old National Hwy   College Park, GA 30349
(Between Starship and Title Max)

(404) 767-0766

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(404) 767-0766

5400 Old National Hwy
College Park, GA 30349
(Between Starship and Title Max)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Toynoia B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caroline W. 
Évaluation :
5

Both employee and the store owner were outstanding when explaining everything to me and made my purchase and visit comfortable and very easy. Sorry I can't remember they're names.

Arkesha J.  |  Premières impressions 
Évaluation :
5

Make sure you let the customer know where the gas tank is or how to open the loading door. It's helpful to know these things.

victoria M. 
Évaluation :
5

Awsome place to store items

Lee C.  |  Expérience générale 
Évaluation :
1

After driving nearly 700 miles from Virginia to Atlanta I was trying to find a location where I could drop off the vehicle. Mix-ups with where I could drop off the vehicle. First I was told I could drop off the vehicle off at Peters St.location in Atlanta. I advised that would not be good. I was then told that I could drop off at a location on Old National Hwy. Turns out they would not accept 15 foot vehicles. Had to find a third location. Finally, found a third location at yet another address on Old National Hwy where I could drop off the vehicle. They finally took the vehicle but did not provide a receipt. Had to phone them about an hour after the drop off to get them to email a receipt.

marti W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delores B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lynell R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muriel R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tawanna J.  |  Expérience générale 
Évaluation :
3

Truck had leaking tire had to keep putting air in it

Demetrius H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fletcher W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber G. 
Évaluation :
5

If I should have to use a storage again y'all would be the first person that I would come to thank y'all guys so much for your help and be blessed and stay safe💯💯💯💯💯💯💯💯💯💯👌👌👌

shannon l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATRICIA G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BOBBY T. 
Évaluation :
4

Great service. Rented a trailer. The staff hooked up and checked everything. Upon return, I didn't have to leave my vehicle. Keep up the good work.

ROSE B. 
Évaluation :
1

Female manager was very rude and dismissive of my questions. She refused to assist me. I will never visit this location for service again. Also she gave me an older gas guzzler instead of the newer fuel efficient cargo van in retaliation.

Ostus S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifford G. 
Évaluation :
4

Renting from this uhaul location was very convenient and accommodating.

Tony B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james B. 
Évaluation :
5

The whole staff at this location is always polite and helpful!!!

LANELL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen W. 
Évaluation :
1

I got here and had a reservation for a 26' truck and got them to tell me well sorry we only have 20' ! What is the point of an reservation!!!! Why didn't anyone call me!!!! This iscrazy

Carline S. 
Évaluation :
4

The staff was very professional, friendly, and patient with difficult customers. The place was clean very good.

Melanie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee C.  |  Premières impressions 
Évaluation :
2

Counter representative (male) was less than desirable. Was interrupting the young lady who rung up my equipment & was rude the time before (that day & the time before). Although the young lady was nice & informative, he (I think the lead or manager) was rude as well as the older male who hooked up the trailer outside. I will not be returning to that location & it may effect my future notions to be a customer.

WALTER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodrick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pandora M.  |  Expérience générale 
Évaluation :
5

This was the third location I went to get a truck after setting original appointment. This location was great but the reservation system is poor and needs improvement.

ROSARIO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISIA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John K.  |  Expérience générale 
Évaluation :
2

Terrible customer service!

RYANN G. 
Évaluation :
4

It has nothing to do with the location. It's the transportation department. I didn't like the idea of driving almost 35 miles one direction to pick up a 5x8 trailer. Very poor planning on their part.

Carol R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STAFFORD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISIA H. 
Évaluation :
1

The gentleman with the locs was extremely helpful and pleasant the day before, the day I came to drop off the truck it was met with a gentleman who was very rude and didn't want to listen or be helpful at all when I advised him I received permission to drop my things to that particular location, I feel it could've been handled as simple as I did, by that rep getting customer service on the line right away and confirming what I knew, the truck was to be dropped there free of charge I had already confirmed it all the night before. If it wasn't for me knowing what to do, this man would've had me drive the uhaul off the lot and left me to figure it out. Customer friendly approach was lacking, willingness to be of assistance was lacking, understanding when people move they're already tired and stressed, ease of access and service makes the day that much lighter.

Toynoia B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyla B. 
Évaluation :
5

I was told by this location that I would have unlimited miles for my 9 day rental from Georgia to Oregon. However when I turned it in I was charged 47,6 for being over mileage. This was not what I was told.

Theresa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAIN R. 
Évaluation :
5

That truck needed an alignment it was a lot of play in the steering wheel, causing me to drift. Luckily I was only going a short distance.

Reginald F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

chantelle J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charline B.  |  Premières impressions 
Évaluation :
5

Check in and check out were super easy and I appreciate that very much.

Christopher S. 
Évaluation :
3

Rates were to high compared to other uhaul locations I feel comfortable an at ease knowing I’m getting the best deal and prices at all time! otherwise I feel that I being taken advantage of!!

travis c.  |  Expérience générale 
Évaluation :
5

Jada was friendly and fast !!! Great experience !!!

reginald R. 
Évaluation :
2

Doors not accessible when they were supposed to be. Trash in halls, odors, and dumpster overflowing. No help when called number listed.

Katrena H.  |  Expérience générale 
Évaluation :
5

Great experience!!!

bernice w.  |  Expérience générale 
Évaluation :
5

Good people skills!!!!

JULIAN D. 
Évaluation :
5

Great people to work with

Christopher A.  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Vanessa H. 
Évaluation :
2

I had maintained my storage account with U Haul through difficult times over several years. On 8/08/22 my unit was scheduled to be auctioned off. I called before the auction started and asked if I could make a payment arrangement to prevent the sale. I was told bluntly by the woman who answered the phone that they don't make payment arrangements. Two days later I got an email saying that my unit had been auctioned off for $10. For U Haul to not make a payment arrangement with a long term customer but did accept a $10 bid for that customer's unit is in my opinion is seriously poor management judgement. If the storage was truly sold for $10 as I was told, any payment arrangement would certainly have yielded more than $10.

betty s.  |  Expérience générale 
Évaluation :
3

The trailer chain was soaked in oil and greasy. The attendant didn't secure the chain. I was better off doing everything myself. There was no one to check-in for returning the trailor.

Bennie D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris D. 
Évaluation :
5

The interior was still wet from cleaning -slight smell of cigarettes and the cab leaked when it rained

Thomas D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daron W. 
Évaluation :
5

Nothing needs to be improved, just continue the great customer service.

Michael B. 
Évaluation :
1

They don't care to help you when you are behind in payments. I had this storage for years and they treat me like I just got it. They don't care.

roxana l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne W. 
Évaluation :
3

The truck was in pretty bad shape. One of the headlights was very dim. We were told we might need to add oil Ida light came on.

valerie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justice G. 
Évaluation :
5

Jada & Quincy are both "The Bomb" when it comes to their customers & customer service!! Keep up the good work you two!!! You make people feel good when they are sometimes in stressful situations.

Crystal M.  |  Premières impressions 
Évaluation :
5

Great service it’s look like storage unit was to small for all of my belongings

Lorraine B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana T. 
Évaluation :
5

Didn’t like when I needed some help cause I had a late payment no help from the so I close it out all together if I was in white folks area they would have helped

shaneka d.  |  Expérience générale 
Évaluation :
1

I'm in the moving business. I rent from Uhaul locations all the time. However renting at this location was not a pleasant experience. The truck had a check engine light on and drove rough. The customer service was horrible as well.

Jaquez B. 
Évaluation :
1

The truck I rented was nasty and smells real bad and the a.c. Did not work

Gregg D. 
Évaluation :
5

All employees were friendly and helpful and knew what they were doing job well done.

Larry H. 
Évaluation :
2

I was mis-lead about how much gas was in the van I was told that I had a full tank and found the van was half full!

STEPHANIE C. 
Évaluation :
5

Always have great customer service at this facility

TAUNYA F.  |  Premières impressions 
Évaluation :
5

Everything from reserving online to being checked out and in was a smooth transition.

Jackie R. 
Évaluation :
4

Verify better about gas in U-Haul truck. What was wrote on the paper didn't match what was in tank.

Leslie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carmen R. 
Évaluation :
5

Rien

CHARLES J. 
Évaluation :
5

Great Customer Service.Tyrone Thompson was very helpful.

Zieme C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gale M. 
Évaluation :
5

Great customer service and accommodating

Diana V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chanel H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carey Marcus B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robbie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANELL W. 
Évaluation :
1

The only complaint that I had with the facility was that it seemed difficult to access. I needed to swipe my U-Haul card at one location and then walk across the platform and swipe another location and thne walk in front of the sensor before I could get into the storage facility. If you do not do this on a constant or frequent basis it is possible to forget the steps, and I often got frustrated. This proved to be the height of tergiversation., otherwise I had a great experience.

Barry C.  |  Expérience générale 
Évaluation :
5

Na

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria R.  |  Premières impressions 
Évaluation :
4

I'M A SATISFIED CUSTOMER...

Robert D. 
Évaluation :
1

Tell people what's the do and don't s. Quit tricking people out of hard earned cash

Mario R. 
Évaluation :
5

Very nice people. Very helpful. Really made my day considering my visit with another you all dealer college Park Washington road just awful!

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catrina J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOVONNE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa` M. 
Évaluation :
5

Nothing the young lady that service me was so professional & knowledgeable that a was blown away and informed her of this upon me leaving. This was truly unexpected service received at this location. I give this girl and the location a 10 star of my experience! Merci

tahnita C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robyn H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVETTE R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AUDREY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANTEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC S. 
Évaluation :
1

I still haven't gotten my refund. It's been over a week since I received my receipt and over two weeks since I actually used the service meaning my receipt came a week late. No I will not be recommending this service to someone else!

Reshaun S. 
Évaluation :
1

Staff is very rude and nasty especially the manager Tyrone and his girlfriend and son working at the counter. They talk to everyone this way even if your an employee. I will never get anything from this facility not even a box. I am so glad to get my stuff out! Tyrone also refused to waive any of my fees because his girlfriend does not like me because I stand up to her. Even though I do know policy he put notes on my storage account and so did she his girlfriend to never ever waive a fee and I never had a fee waived not one. The negative energy and nasty comments with an attitude is not good business and but Tyrone as been allowed to hire is family and allow them to carry on this way I'm sure you have plenty of complaints the store needs a new manager and staff because the customer care is horrible!

Portia P.  |  Expérience générale 
Évaluation :
5

Very difficult to find a decently operated U-Haul location in this area. However this location was sufficient staffed with attentive employees present during hours of operation, trucks reserved were actually available, clean, well-maintained and functioning. I returned my truck right at 7pm (closing time) and staff person Harlan was kind enough to do the courtesy of checking me out directly even though he didn't have to. Strongly recommend this location over all the others in this area! Perfect experience.

Brenda J. 
Évaluation :
5

Parking lot attendant for the pick up was excellent and very friendly..

Sherita N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHELIA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timberlee M.  |  Premières impressions 
Évaluation :
1

I rented a storage unit but decided I did not need it anymore because my flight got cancelled. I was told I can not have a partials refund even though I did not use the storage for a full month. Bad business I should have been prorated for the remaining days? josette thomas sylvan 6468423552

JOSETTE T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEISA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keyonna W. 
Évaluation :
3

The truck was not at full and the employee was a little rude. I guess he was having a bad day and took some of it out on me.

lametriss S. 
Évaluation :
1

The attendant was rude and unprofessional. When asked to speak with manager I noticed no respect was present for manager. I will never visit location again. If cameras are access you will be able to witness the unprofessionalism of worker. She's very rude and I plan to do a review to let other people be aware of the unprofessional environment. I reached out to the the General manager and not received a call back yet.

santanna D. 
Évaluation :
1

Worse place ever to rent a uhall I will never go to that location again

Courtney R. 
Évaluation :
3

I didn't hate it. I didn't love it. For the price you pay, they should have 24 hour access. At least outside. The service from the female employees wasn't always the best. Again, for the price you pay, you should get better everything.

Lakeeta S.  |  Expérience générale 
Évaluation :
5

I really had a wonderful experience,the lady at check in was very accommodating excellent service. And the older man that checks trucks back in,he was very professional, helpful,had a smile on his face, was very pleased we his service.These 2 take there job very serious,while being professional and service with a smile. The only bad thing that I could mention,would be I didn't feel comfortable parking my vehicle over at starship,would wished they had a better place for you to leave your vehicle for a period of time. Other then that very pleased and will be returning and will spread my experience .Thankyou U haul.

Holy D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

karen D. 
Évaluation :
5

Excellent service à la clientèle

Wanda J. 
Évaluation :
5

Great service

Daphnie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA C.  |  Expérience générale 
Évaluation :
5

Quick and easy 😌 #loved it

Azalea R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janelle D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENTA B.  |  Expérience générale 
Évaluation :
1

The lady at the desk was very rude and when i tried talking to her she stated i was the one being rude. Also when i returned the truck they tried charging me for gas when i refueled the truck before returning it.

Mareus F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAUNDIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margarita C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY W. 
Évaluation :
3

Communicate and availability

Samiko E. 
Évaluation :
4

Full tanj

Johnny T. 
Évaluation :
1

My card has been charged 4 times and U Haul is still attempting to charge.

Elizabeth B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIERSTYN W. 
Évaluation :
3

Too expensive

STEPHANIE T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YVETTE R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

saidah b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenya T.  |  Expérience générale 
Évaluation :
5

I like it 👌

Patricia A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLIE M.  |  Expérience générale 
Évaluation :
3

The staff is alittle rude, and condescending. They desk staff needs to work on how they talk to people and keep their ghetto comments to themselves. The guys who are runnign around helping, hooking up and making sure the people dont need help were great. Other then that the facility was great.

Heath W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shavon G.  |  Premières impressions 
Évaluation :
2

I inform uhaul I was moving out of storage unit on Feb 11 2022 when I picked up trailer that day, it's not my fault uhaul didn't make note of this. It was left clean and unblocked as of February 11th.

DAVID S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bailey K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bernice w.  |  Premières impressions 
Évaluation :
4

Nothing to add at this time

Lynell F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kainya H.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Cameryn J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B.  |  Premières impressions 
Évaluation :
5

The staff was always helpful and courteous! Merci.

florence b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laneka A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna T.  |  Expérience générale 
Évaluation :
5

Thank youall.

Jacqueline H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrea A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeanna J.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ANDRE O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

landry c.  |  Expérience générale 
Évaluation :
2

6. Would you recommend this U-Haul storage facility to a friend? No, not this particular one. Your female staff was very rude. In particular, a female that worked the Saturday morning shift on January 8th, 2022. I was late to picking up my rental truck - as most people are. I know I 'm not the first. This particular woman actually called to ask if I was still coming for the rental. I told her I was; as I was trying to explain my lateness, she hung up on me. She didn't care - which is not professional customer service U-Haul prides itself on. The woman never stated: "if I don't come at XYZ time, you will lose your rental". But apparently, because I did not come when she thought I should have arrived, she (staff) canceled my reservation. I came maybe 30 mins -45 mins after her call. I thought with her calling to ask if I still wanted the rental (which I was grateful for) was an understanding that I was still coming. But if U-Haul is just looking to make money and not have satisfied customer service, I should not have been surprised. Disgruntled staff that don't like their job shouldn't take it out on customers. People expect better when you service people in your community. Let's see what happens with this review. I'll wait. Harlen

HARLEN E.  |  Expérience générale 
Évaluation :
2

I took out insurance for the unit, unfortunately it had a hole in the top which ruined all my towels, sheets, several pairs of shoes, a coat and several pairs of pants and blouses. I told this to one of the employees as I was getting my stuff from the unit. I took pictures and a video as I was moving my stuff out. I was later told by one of the employees that they had to take the pictures not me and therefore I couldn't put in a claim. I will NEVER use U-Haul storage again, nor will I recommend it ( especially this location) to anyone.

Teressa P.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Desiree M.  |  Expérience générale 
Évaluation :
5

More than helpful. My storage was moved just because the Manager noticed there wasn't a light were my unit was. He moved me to a unit with a light that had just become available.

Timothy R.  |  Online Move In 
Évaluation :
5

Excellent service à la clientèle.

PAUL D.  |  Expérience générale 
Évaluation :
5

Staff is above average, Especially Ms. Maxine at this location. (5400 Old National Hwy)

Lynell F.  |  Premières impressions 
Évaluation :
5

The facility was great my experience was great and I've had this storage space for over 6 years thank you!💯

RODNEY S.  |  Expérience générale 
Évaluation :
1

This was the worst experience I've ever had, storage unit was booked online and paid for but when I arrived they didn't have it available. Was told I got a refund an it would be back on my card being that I was charged twice but nothing has yet to come back on my card

Sade T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leisa M.  |  Expérience générale 
Évaluation :
5

I would recommend This Location because the Staff is very Friendly, Professional & they put their Customers First. I myself will continue to go to the UHAUL on OLD NATIONAL HWY, COLLEGE PARK, GA if I ever need to rent a truck or a storage.

Raymond B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRONE W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fred B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cynthia K.  |  Expérience générale 
Évaluation :
3

The manager told me I would've been charged 100 dollars per item left in 411 storage. Didn't offer any help towards the situation.

Jemia W.  |  Expérience générale 
Évaluation :
5

To whom it may concern: A personal comment to U-Haul on Old National Hwy, the Management there was sos on their job 3 yrs. I rented and I was very satisfied many people gave me horrible experiences about thefts but I had none. Even during Covid-19 I was and though I'm senior citizen and had no one to help me move out the manager Mr. Thompson saved me from my distress. please note his kindness and willingness to go beyond what's expected and I will recommend this location. Thanks to all U-Haul employees in College !!!

LESIA J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

D'vorye' W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheraldine W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angela E.  |  Premières impressions 
Évaluation :
5

The staff was very helpful and knowledgeable.

Linda B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTOINE DEVON C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark j.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sabrina S.  |  Expérience générale 
Évaluation :
1

It was a poor, because I keep getting billed for an amount I already paid to close out the storage unit. Now, I'm getting billed every week. I cannot paid again and my storage was already auctioned off. I even left left a message with a lady in the office and I don't think she relayed the message.

mary w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timeka T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lori S.  |  Premières impressions 
Évaluation :
1

I found rat doo doo droppings all in my clothes and on the storage floor i had to throw all my clothes away that they was living in and got no refund cause they say i didnt have insurance so i loss everything worst experience ever

MArquez P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

andrew f.  |  Expérience générale 
Évaluation :
5

Professional and very courteous

April K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Levonia G.  |  Expérience générale 
Évaluation :
1

The staff were always rude and too busy to help you. I had this storage for a few years. The staff were consistently rude for each time I had to deal with them. I hated paying this bill because I felt I was paying for these people to behave the way they did. Awful experience. A weight lifted off when I moved all my stuff out.

taka s.  |  Expérience générale 
Évaluation :
4

My experience with this facility was good 👍

Neil A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH S.  |  Expérience générale 
Évaluation :
5

very helpful with a good rate

Beverly P.  |  Premières impressions 
Évaluation :
5

No comment is necessary after two good years of service Thanks again.

coretta w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shekenia B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

vivi t.  |  Premières impressions 
Évaluation :
1

The storage unit was fine however some of the staff should not be in the front taking care of guest if they do not know how to treat nor talk to people. One sales person on particular told not only me but another guests "she'll just cancel our reservation", I've never known that to be the first resort anywhere especially when you're spending money on storage units, trucks, and items in the store. Due to her attitude I canceled my unit as well as my truck and took my business elsewhere.

DESTINY G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emmanuel M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valerie B.  |  Expérience générale 
Évaluation :
4

Aucun

George T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darlene M.  |  Expérience générale 
Évaluation :
1

I made reservations at 12 for a truck and storage and was lead around until 9 to get a move in ready unit then got there at 5:30 am to have to wait another 3 hours to move in and then find gas due to the gas shortage and then to be charged another $15 for being late returning the truck back, I’ve used them for years and was very disappointed in my service

MATISHIA M.  |  Online Move In 
Évaluation :
5

THANK YOU

Charles L.  |  Online Move In 
Évaluation :
5

So glad I chose this location. Will definitely recommend to others. You were my extended family for almost twelve years. I'm already missing you guys 

RACHEL L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA P.  |  Expérience générale 
Évaluation :
4

I have used u-haul for a lot of years. My go to place for all my moving and storage needs

Privacy R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly B.  |  Expérience générale 
Évaluation :
2

Im missing a tv

Ralph B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Breanna Z.  |  Expérience générale 
Évaluation :
5

Very please

Sheraldine W.  |  Premières impressions 
Évaluation :
4

Great experience

Eric B.  |  Online Move In 
Évaluation :
2

Nobody at Uhaul actually completely fills out their forms. Without every person successfully putting the correct notes and information, it puts the customer at huge disadvantage.

Cameryn J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jalisa D.  |  Premières impressions 
Évaluation :
1

Uhaul is famous for the first month free but I was charged for the first month eventhough I rented the truck. Even after appealing to the manager he refused to honor that policy, I will tell everyone I encounter DO NOT GO TO UHAUL ON OLD NATIONAL HIGHWAY BECAUSE THEY ARE NOT A REAL UHAUL. THEN FOR THE SURVEY TO SAY "SHERRIE YOU QUALIFY FOR A FREE MONTH" IS TOTALLY RIDICULOUS! THEY TOOK ADVANTAGE OF MY SITUATION AND I DON'T WANT ANYONE ELSE TO GO THROUGH THAT!!! STAY AWAY FROM UHAUL ON OLD NATIONAL HIGHWAY IN COLLEGE PARK GEORGIA!!!

SHERRIE M.  |  Expérience générale 
Évaluation :