VINCENTLUIS A.
Not charging on my card the balance of moving bill? Why is this a must?
Évaluations des clients U-Haul Moving & Storage of Colonie
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Colonie
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Gabrielle S.
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Expérience générale
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There were a few things I didn't like. When you call your local Uhaul office number, no one ever answers. You have to drive to the place to talk to someone there. The gate remote I was given was broken and no longer opened the gate. To access my unit after the office closed was not an option because I now needed a code. I eventually got a code and was able to access my unit at my convenience. Whenever I was in the store to rent a truck etc. the staff was always nice and friendly. My only other issue was online payment. For some reason my balance did not show up until the day it was due and after. I paid my first payment late because of that. The store manager was nice enough to waive the late fees and help me. Aside from not wanting to pay $130/month for my unit anymore, my stay was nice enough. I felt my things were safe and secure.
susanna b.
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Premières impressions
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Thanks for your Great Customer Service Guys for U Haul Rental and Storage Reservations...
Irina M.
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Expérience générale
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I had great experience with the guys at that location but customer service lady named Ashley who was nasty on the phone last Monday i would refer to extra customer loyalty program classes or just give another task to do like housekeeping or cleaning instead. But an attitude in conversation to value customer like me just tells me that she will be poorly skilled in cleaning either. Greetings to Christian Ashes and hope my thousand was spent at least wisely in 2016. 😀 Have a scary, funny Halloween USO and UHaul with Residency Inn Drivers..
lisa b.
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Premières impressions
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The person who helped me both times, Wayne, was helpful and quick.
Joan R.
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Expérience générale
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The unit was cleared in 9/30/2020 and I made a payment in 9/25/2020 for Oct 1 to Oct 31 Refund submitted to card
Irina M.
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Premières impressions
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Thank you Uhaul for your business. I do believe Christian Ashes got paid well by my household by now. Enjoy your week, all!
peter n.
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Expérience générale
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The doors were replaced without our knowledge and the work was very messy. All of our storage was covered with thick dust and debris. You should have called us to put a tarp over the stored goods or put a tarp on yourself.
Charles L.
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Online Move In
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If I were to recommend, it would be to make reservations in person as opposed to online. The access code given to me online was invalid. Fortunately office was open. They told me that online access codes are almost always incorrect and need to be revised on site. That's unacceptable, hence the below average rating.
Mehread M.
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Expérience générale
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Everything was good but it was expensive.
Martin M.
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Premières impressions
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The staff and management was very helpful thank you so much for your assistant
Jeffrey L.
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Premières impressions
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All staff who assisted us were very helpful, particularly given the fact it was a Saturday morning at the end of the month. Very busy day for them and a computer system problem gumming things up, but the service was professional throughout. We were in sudden need of a storage unit and our day could have gone from bad to worse, but Nicholas and staff treated us like old friends. Much appreciated!
RAY J.
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Expérience générale
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The gate access code was never updated to the code of my choice. Instead I was told I could use a different code that didn't have my name associated. When I had trouble with the gate code, I unfortunately called and was transferred to a central operator who said she'd message the local office. THat didn't happen, fortunately I called local number again. THere are no instructions to use gate access and the call button is gone.
RAY J.
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Premières impressions
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I tried to use the keypad 2 hours after renting. Unfortunately, my access code was NOT valid. I had to call the office and was diverted to corporate office who assured me they would contact local office. DIdn't happen. Fortunately I called the local office again and they provided a key code that was valid. The red help button on the key pad doesn't work. Why wasn't I warned that same day access wouldn''t work? Staff was helpful....but process was more stressful than expected
Dana W.
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Premières impressions
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The code I received to get in to the facility was incorrect which was frustrating. Fortunately, an employee came by and was very helpful. He verified my unit, have me the correct code and let us in
Linda L.
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Expérience générale
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Always helpful with any of my needs
CORTLAND B.
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Premières impressions
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Clean and very hospitable storage.
jackie l.
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Premières impressions
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Nicholas was very helpful with answering all my question I was very happy with my service.thanks
Ryan A.
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Premières impressions
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Employees were friendly and helpful. Storage area was very clean, and the spacing between units was adequate to maneuver large pieces of equipment.
Raquel C.
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Premières impressions
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Great Service
Nerva h.
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Expérience générale
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I was very happy with the moving company and storage the workers were very friendly
alexander P.
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Expérience générale
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The only issue was that the remote to open the gate would not work, but the staff quickly provided a code, so it really was not an issue.
mark e.
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Expérience générale
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Good job
alexander P.
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Premières impressions
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The gentleman helping me sign in was great, fast and courteous. What I find nasty is the extra money grab of uhaul requiring a "round" padlock or they will lock you out.
Linda K.
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Premières impressions
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Good experience
david m.
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Premières impressions
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They screwed up our days. Didn't have a vehicle available for us. Customer service was terrible and not helpful. I was very disappointed. I am posting my experience on social media and will never use
mark e.
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Premières impressions
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Good job
jo s.
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Premières impressions
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convenient, easy & quick, thanks. Jo
pam f.
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Premières impressions
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The staff were extremely professional, quick to respond and assist, and very friendly.
James D.
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Expérience générale
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ok
BRENDA M.
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Expérience générale
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Great service always courteous
Kenya M.
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Expérience générale
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The staff are friendly and courteous.
Michael G.
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Expérience générale
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The staff at the Central Ave location know how to treat people. They know that moving is not an easy task and make this part of the journey as smooth as possible . The storage unit is dry, and clean.
Kirsten J.
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Expérience générale
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Always polite, friendly and helpful. Storage location was clean.
DUVERNEY D.
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Expérience générale
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I had no issues.
chris m.
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Expérience générale
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The hardest part was figuring out how to communicate that I was no longer using my storage unit, since I couldn't do this on the website or by calling. It worked out eventually though.
Christopher G.
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Expérience générale
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Great storage! Easily accessible. I would encourage getting the insurance because you don't know what other people are storing. If they attract rodents your property might be destroyed.
Rebecca F.
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Expérience générale
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Broken access gate, mice,and garbage around the grounds. Was forced to change my lock to a more expensive lock, even though the lock I had was purchased from your store. It was a nightmare!!!
Julien W.
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Expérience générale
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Na
Karen B G.
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Réservation
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Great service, friendly and helpful :)
Mary k.
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Expérience générale
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Would not recommend because price increased 2x in over a year
Israel M.
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Expérience générale
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Great job
Greg K.
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Expérience générale
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The facility was advertised has having controlled access, but there was no gate to the facility. When i tried to deal with the manager about this he was immature and unhelpful. Awful experience.
HERMAN M.
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Expérience générale
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i am completely satisfy with the service thanks i will encourage and recommend to one and all to uhaul colonie ny you guys are the best ever and am looking forward to work with you guys again soon
Diane S.
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Expérience générale
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Positive experience from start to finish. Thank you.
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